Ambulatory Care Sensitive Conditions in the Republic of Moldova Page I
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Ambulatory care sensitive conditions in the Republic of Moldova Page i Ambulatory care sensitive conditions in the Republic of Moldova Health Services Delivery Programme Division of Health Systems and Public Health Ministerul Sănătății al Republicii Moldova Ambulatory care sensitive conditions in the Republic of Moldova January 2015 Health Services Delivery Programme Division of Health Systems and Public Health Ambulatory care sensitive conditions in the Republic of Moldova Page iv Abstract In the context of a multicountry study on ambulatory care sensitive conditions (ACSCs) in the WHO European Region, this study seeks to contribute to strengthening health services delivery by identifying possible improvements to effectively prevent, diagnose and treat ACSCs in primary health care settings, and deriving contextualized and actionable policy recommendations for health service delivery transformation. This study contains the results of desk research, data analysis, a country stakeholder meeting and follow-up interviews aimed at identifying potential opportunities that enable ACSCs to be effectively prevented, diagnosed and treated in a primary health care setting in the Republic of Moldova. Keywords AMBULATORY CARE PRIMARY HEALTHCARE HOSPITALIZATION MOLDOVA Address requests about publications of the WHO Regional Office for Europe to: Publications WHO Regional Office for Europe UN City, Marmorvej 51 DK-2100 Copenhagen Ø, Denmark Alternatively, complete an online request form for documentation, health information, or for permission to quote or translate, on the Regional Office website (http://www.euro.who.int/pubrequest). © World Health Organization 2015 All rights reserved. The Regional Office for Europe of the World Health Organization welcomes requests for permission to reproduce or translate its publications, in part or in full. The designations employed and the presentation of the material in this publication do not imply the expression of any opinion whatsoever on the part of the World Health Organization concerning the legal status of any country, territory, city or area or of its authorities, or concerning the delimitation of its frontiers or boundaries. Dotted lines on maps represent approximate border lines for which there may not yet be full agreement. The mention of specific companies or of certain manufacturers’ products does not imply that they are endorsed or recommended by the World Health Organization in preference to others of a similar nature that are not mentioned. Errors and omissions excepted, the names of proprietary products are distinguished by initial capital letters. All reasonable precautions have been taken by the World Health Organization to verify the information contained in this publication. However, the published material is being distributed without warranty of any kind, either express or implied. The responsibility for the interpretation and use of the material lies with the reader. In no event shall the World Health Organization be liable for damages arising from its use. The views expressed by authors, editors, or expert groups do not necessarily represent the decisions or the stated policy of the World Health Organization. Design and layout by Phoenix Design Aid A/S, CO2 and ISO 14001 (environmental management), and DS 49001 (Corporate Social Responsibility) certified and approved CO2 neutral company – www.phoenixdesignaid.com. Ambulatory care sensitive conditions in the Republic of Moldova Page v Contents Acknowledgements . vii Abbreviations . viii Executive summary . ix 1 . Introduction . 1 2 . Methods . 2 2.1 Health services desk research ................................................................2 2.2 Selection of ACSCs: stakeholder consultation ...................................................2 2.3 Preliminary hospital admission data analysis ....................................................2 2.4 Follow-up country visit: key informant interviews................................................3 2.5 Limitations of this study . 3 2.5.1 Regional variation . 3 2.5.2 Estimate potential savings ..............................................................3 3 . Building the case for focusing on ACSCs . 4 3.1 Selection of a limited number of ACSCs relevant for the Republic of Moldova .........................4 3.2 Prevalence, incidence and regional variation for hypertension and diabetes ............................5 3.2.1 Diabetes . 6 3.2.2 Hypertension ........................................................................6 3.3 Regional variation in discharge data ...........................................................6 3.3.1 Diabetes . 6 3.4 Estimated avoidable admissions for diabetes and hypertension ......................................8 3.5 ACSCs in brief ...........................................................................9 4 . A health services delivery perspective to ACSCs . 10 4.1 Governance and management of health services ................................................10 4.1.1 Health insurance and coverage of services ................................................10 4.1.2 Access and OOP payments.............................................................11 4.1.3 Availability of after-hours clinics........................................................11 4.1.4 Availability and distribution of health workforce ...........................................12 4.1.5 Development of information management and communication technology ......................12 4.1.6 Public–private partnerships in PHC delivery ..............................................12 4.2 Model of care............................................................................13 4.2.1 Integrated care management ...........................................................13 4.2.2 Discharge planning and monitoring of high-risk patients . .13 4.2.3 Dependency on specialist care ..........................................................13 4.2.4 Update and access to clinical protocols ...................................................13 4.3 Organization of providers ..................................................................14 4.3.1 Organization of PHC .................................................................14 4.3.2 Gatekeeping ........................................................................14 4.3.3 Scope of practice ....................................................................14 4.3.4 Using technology to coordinate .........................................................15 4.4 Performance improvement .................................................................15 4.4.1 Services utilization...................................................................15 4.4.2 Waiting times .......................................................................16 4.4.3 Length of stay in hospitals .............................................................16 Ambulatory care sensitive conditions in the Republic of Moldova Page vi 4.4.4 Pay for performance .................................................................16 4.4.5 Retraining FDs .....................................................................17 4.4.6 Non-adherence to medication ..........................................................17 4.5 Health services delivery for ACSCs in brief ....................................................17 4.5.1 Governance and management of health services ............................................17 4.5.2 Model of care .......................................................................18 4.5.3 Organization of providers..............................................................18 4.5.4 Performance improvement.............................................................18 5 . Policy recommendations . 19 5.1 Availability of FDs and nurses in PHC centres ..................................................19 5.2 Expansion of the scope of practice for FDs and nurses ...........................................19 5.3 Provision of pharmaceuticals and devices .....................................................20 5.4 Pay-for-performance ......................................................................21 5.5 Health promotion, health literacy and patients empowerment ......................................21 References . 23 Annex 1 . Summary of the analytical framework . 25 Annex 2 . List of participants . 27 Annex 3 . Follow-up visit questionnaire . 29 Ambulatory care sensitive conditions in the Republic of Moldova Page vii Acknowledgements This study was developed by the Health Services Delivery Programme with the management and technical oversight of Juan Tello (Programme Manager) and the coordination of Christine Beerepoot (Technical Officer, Primary Health Care) under the overall direction of Hans Kluge (Director) in the Division of Health Systems and Public Health of the WHO Regional Office for Europe. Data collection, analysis and reporting were conducted by Marijke Bos (Consultant, Health), Wija Oortwijn (Partner, Health Unit) and Matthijs Versteegh (Consultant, Health) of the research and consulting firm Ecorys in the Netherlands. Technical inputs and logistical support were provided by the Ministry of Health of the Republic of Moldova and the National Centre of Health Management, in particular, Petru Crudu. The WHO Country Office, Republic of Moldova under the leadership of WHO Representative and Head of Country Office, Jarno Habicht, and with the support of staff, most notably Angela Ciobanu, facilitated the organization of the in-country workshop and follow-up