South Bank & Waterloo Partnership COVID-19 Recovery Plan

July 2020 Introduction and Strategic Context Introduction

The South Bank and Waterloo area of and The area relies on a set of interconnected activities, an ‘eco- has long been one of central ’s most system’ of businesses that are interlinked with the cultural important economic and cultural centres. Besides major hub. The economy will remain under threat until all parts of corporations, universities and health care plus international the ‘eco system’ are fully up and running again. tourist and cultural attractions, the area hosts a thriving Lambeth and Southwark Councils, together with the range of small and medium sized businesses. Alongside, Business Improvement Districts (BIDs) for the area, the local there are a number of significant residential communities MPs and other public, community and private sector and local facilities such as schools and religious buildings. partners have worked together throughout the crisis period The identifies South Bank and Waterloo as an both to manage the immediate impacts and to start thinking Opportunity Area, capable of sustaining economic growth about how best to support the area’s recovery - in for many years. The area generates over £5bn of value per economic, community and environmental terms. This plan annum, with 30 million visitors spending over £300m a year. sets out what we have been doing together and what we It is now one of London’s most important economic engines will continue to do to support local, national and with annual business rates income to the local authorities in international businesses in the area alongside our residents excess of £50m. and communities to be safe, clean and COVID-19 secure. The COVID-19 lockdown has had a devastating impact on This Recovery Plan has been prepared for the South Bank the area’s economy. While activity never ceased completely, and Waterloo Partnership, chaired by local MPs Florence due to the presence of St Thomas’ Hospital, many shops, Eshalomi and Neil Coyle. businesses and attractions are now closed and are likely to July 2020 remain so for the immediate future. Background Managing the crisis This is a particular concern for the major cultural organisations with performing spaces: , National Theatre, , The COVID-19 pandemic lockdown has had profound impacts on our and . communities. It has caused illness, death, disruption, financial hardship and worry for residents. Our schools and businesses have Small and medium sized organisations have experienced a similar had to close. Our hospital and our key workers have worked tirelessly mix of fortunes with all but essential shops closing, but some throughout to support those who fell ill, provide essential services businesses being supported by government furlough schemes and and food. During lockdown, the partners in the area, including our discretionary and non-discretionary grants. Most small businesses community and voluntary organisations, the businesses and their will need to reopen to guarantee their futures, but those relying representative organisations, our universities, the local councils and heavily on footfall or passing trade will find it difficult to trade at the NHS have worked together to deal with the impacts. Together we levels they have historically enjoyed. Hospitality businesses, such as have also been planning for recovery. cafes and restaurants, need help reopening, potentially relocating tables and chairs outside. Planning for recovery Our actions need to sit within the context of Government guidance We set out how we are planning to support the reopening and and proposed changes to legislation and regulation including recovery of the South Bank and Waterloo area. We have identified a regulation passed this week. This plan sets out how the partners vision that’s based on partners working together to achieve a safe, involved in the South Bank and Waterloo Partnership aim to support successful and sustainable recovery. Our plan is organised around six those that wish to reopen to do so safely, in a timely way and to themes to support businesses, local people, and communities in communicate clearly and regularly about this with local residents Lambeth and Southwark. For each theme, we have set out a series and the wider London community. of actions either taken, underway, or planned for the future. This collaborative work will be co-ordinated through the multi- We have worked with business to assess impacts. Some large agency South Bank and Waterloo Management Group and reported businesses have been resilient to the changes - with office workers in regularly to the South Bank Partnership and Forum which are chaired the corporate and university sector able to relocate home and by the area’s two MPs. continue business with limited interruptions. Others face a perilous future if they are unable to reopen safely before too long. Our top five priorities 1. Local implementation of Lambeth and Southwark’s Local 5. Starting to plan employment and training support Outbreak Control Plans: The Lambeth and Southwark Directors programmes: Forecasts point to sharp increases in of Public Health are leading development of the local outbreak unemployment as immediate economic support programmes control plans and have started consultation and discussion with are phased out and preparations need to begin for how local local stakeholders in South Bank and Waterloo on their businesses and organisations might help deliver likely further implications and local issues. government employment, skills and learning initiatives. 2. Supporting businesses to reopen quickly as soon as it is safe to do so: This will require continued information and support from Our vision and themes for recovery: the Councils and BIDs to local businesses within the framework set by the most recent Government guidance and proposed Supporting legislation, including the ability where necessary to flex funding our streams. Communities

3. Agreeing funding and resources for cleaning, patrolling and Protecting urban management on the South Bank and a framework for the public Supporting and our further investment on key local projects: A review of available responding to businesses resources from Section 106 agreements, BID resources and outbreaks voluntary contributions is underway and due to conclude by the Working together for a end of July. Discussions have begun between Lambeth Council safe, successful and South Bank and Waterloo Neighbours (SoWN) on future and sustainable priorities for investment and how they can be funded. Similar recovery discussions with Southwark should take place. Supporting Supporting our visitor safe and and cultural 4. Immediate and medium-term public realm and transport active travel improvements, in particular to the South Bank Spine Route: In sectors addition to immediate measures taken at Waterloo Road and outside Waterloo Station. Lambeth Council is planning to Managing our implement as soon as possible the pedestrianisation of Concert public realm Hall Approach and agree a clear programme of further works. Working together for a safe, successful and sustainable recovery – our objectives Theme 1: Supporting our communities

Short term Medium term Long term Timeline next 3 months 3- 12 months 12 months +

Ensure residents who Continue to provide Provide continued co- are newly suffering ‘safety net’ support, ordinated support to financial hardship are Vulnerable food parcels and vulnerable residents helped to apply for finance advice to local and advocate for residents benefits and free residents in need these residents school meals

Increase links between Provide summer All children and young schools and employers holiday programmes people return to through structured Young People where possible and purposeful full-time work experience tell people about them education programmes

Ensure all partners Start thinking about priorities Implement who deliver for employment support employment support programmes join up programmes and involve all strategy; focus on Employment with colleges and relevant partners including young people and employers to develop Employ SE1, Coin St etc. BAME groups a strategy

Ensure coordinated Coordinated Pay out discretionary discussion with consultation with Voluntary and grants through voluntary, community community groups, Charitable Community and resident groups led by SoWN with Organisations Fund and consult them on Councils, businesses Groups where applicable plans and other partners Theme 2: Supporting our businesses

Short term Medium term Long term Timeline next 3 months 3- 12 months 12 months +

Discuss bespoke Continue to provide support programmes Ensure business needs Financial grants where via BIDs and continue are considered in long appropriate through to lobby for term planning and support discretionary funds government support lobbying where needed

Respond to Consider need for Ensure regulations are government advice ‘special policy areas’ adhered to for the Regulation and and legislation with for licensing to benefit of local licensing clear guidance for support business residents and businesses reopening businesses

Implement widened Disseminate Ensure planning pavements to create information and applications respond Social distancing space for social advice on active travel to opportunities to distancing around options to increase support social shops footfall for businesses distancing

Audit communication Ensure residents and Coherent marketing channels to ensure businesses receive up strategy targeted at Marketing and rapid messages can be to date information audiences most likely sent to residents and and advice in email communication to travel businesses and map form Theme 3: Supporting our visitor & cultural sectors

Short term Medium term Long term Timeline next 3 months 3- 12 months 12 months +

Continue National Theatre At Home, Globe Player and Your Provide cultural Become financially Old Vic. . Contribute to Reopen performance sustainable experiences for ELEVATE website, reopen spaces organisations again UK permanent exhibitions and visitor attractions

Temporary exhibitions Restart programme of 70th Anniversary of e.g. ‘Everyday Heroes’; cultural education Animate public pop up events outdoors; opportunities locally, in celebration; official spaces reopening of F&B association with ELEVATE, opening of Illuminated concessions (outdoors) and across the UK River project

Continued support and Collective lobbying for A financial investment where needed; Repay investment in % cultural bail out and in particular continue to surplus and cultural rescue package CIPS investment lobby for support for capital programme for culture freelancers and SMEs

Lobby for extended Support for the Keep under review openings furlough scheme; and and keep working together Work towards full additional support tourist and to make the case for recovery of visitor and across the hospitality support; Oxford Economics hospitality industries hospitality and tourist sectors that review; tourism campaign sector will be slow to recover Theme 4: Managing our resources and public realm

Short term Medium term Long term Timeline next 3 months 3- 12 months 12 months +

Implement social Review need for Public toilets distancing and ‘no Reduce temporary signage in area as and emergency cycling’ signs on toilet provision as wider cycling and Queen’s Walk; install buildings reopen walking projects are signage temporary toilets implemented

Temporary Implement quick wins pedestrianisation of for Spine Route; Agree and implement Concert Hall Approach; Spine Route remove clutter from full Spine Route identify quick wins / outside Waterloo project upgrade funding package for station Spine Route

Conclude review of Resource Manage and monitor Ongoing management resources and develop three-year funded of public and private management three-year funded plan open areas and stewardship plan

Review resource Implement upgrade Ensure social needs and long-term programmes to public distancing advice and funding strategies for open space including Public Open cleaning measures in upgrades to Jubilee , the Cut place for main green Space Gardens and Bernie and Emma Cons spaces Spain Gardens Gardens Theme 5: Supporting safe and active travel to the area

Short term Medium term Long term Timeline next 3 months 3- 12 months 12 months +

Increase amount and Look for opportunities to Temporary cycling security of cycle Implement new include secure public measures across parking; monitor air cycle parking in new cycling routes London during quality and ensure facilities / revamped lockdown recent gains are not and parking public car parks set back

Develop map of Continue to improve Develop and Review options for opportunities for routes and encourage promote active active walking and active travel / active travel to area as cycling to the area promote information COVID-19 threat travel advice via all channels recedes

Implement temporary Agree outcomes from pavement widening if review of Mayoral Implement outcomes needed to support ambitions for private traffic as agreed safe pedestrian vehicle free route management movement Waterloo - Euston

Outcome of TfL major Agree ambitions for Agree terms of Waterloo projects review / Waterloo station and reference and establishment of City Hub / implement station environs participants for study Waterloo Station as agreed including Project Board / City Hub study Lower Marsh Bridge Theme 6: Protecting people / planning for outbreaks

Short term Medium term Long term Timeline next 3 months 3- 12 months 12 months +

Continue to gather and Monitor and Manage Learn lessons from this COVID-19 monitor local data about Outbreak Control Plan; pandemic to ensure that cases; establish Outbreak emphasise promoting Outbreak Control future disease outbreaks Control Board; develop individual responsibility are suppressed Plan Outbreak Control Plan and positive behaviour

Agree role in maintaining Continue to monitor Re-occupy area with security and safety – both footfall and behaviour constructive and social Keeping our area private and shared patterns as activity picks behaviours and activities safe security and agree future up; enforce against anti- to benefit from passive for Partnership Plus social behaviours surveillance

Welcome and value the Support the continued Continue to support Guys returning role of Higher development of health and Valuing our public and St Thomas NHS Trust and Further education education facilities in the with parking, deliveries institutions in supporting area and their role in services and equipment in crisis volunteer networks and supporting training, times carrying out vital research volunteering and and development employment opportunities Re-opening plan by Sector (assumed July 2020)

Short term Medium term Long term Timeline next 3 months 3- 12 months 12 months +

Non-essential retail, markets, Theatres and performance restaurants, gallery and Larger officer occupiers, spaces; all other usual exhibition, small office more cafes, retail, Types of activities business activities, occupiers who can’t work universities (partly), full universities and colleges expected to open from home, elective hospital hospital services, hotels (fully) services Working together Working together

The South Bank and Waterloo Management Group (SBWMG) was established in May 2020 to support the work of the South Bank and This plan has been developed through joint discussions Waterloo Partnership. A number of other groups exist to support and between the following parties, as members of the South continue work in partnership in the area, in particular South Bank Bank and Waterloo Management Group: Marketing Group and Business Watch. These arrangements have been supported by a regular meeting of major landowners in the - Lambeth Council area to keep abreast of developments and monitor and respond to - Southwark Council increased visitor numbers. The purpose of this recovery plan is to ensure that reopening is safe, - Authority successful and COVID-19 secure. The Partnership has demonstrated - Transport for London real strength dealing with the crisis and won’t hesitate again to manage whatever action is needed up to local lock down in line with - South Bank BID the COVID-19 Outbreak Plan. Some examples of partnership working to date include identifying emergency parking to support key - We Are Waterloo BID (WAW) workers in lockdown and putting together a funding package around temporary public toilet provision. - South Bank Employers’ Group (SBEG) Lambeth Council, SBEG and Merlin have together reviewed the - South Bank and Waterloo Neighbours (SoWN) ongoing resource needs of the area and funding available to support services - this review is due to conclude in July 2020. - Southbank Centre / National Theatre Lambeth Council has met with SoWN, SBEG and WAW to discuss how - Merlin Entertainments to ensure Community Infrastructure Levy (CIL) and Neighbourhood Community Infrastructure Levy (NCIL) spending reflects local - Coin Street Community Builders resident and community priorities and will publish the outcomes of this process as soon as possible. SBWMG will continue close dialogue with community partners on all actions in this plan. Contact details

• Eleanor Purser / Sara Waller - London Borough of Lambeth. Co-Chair • John Langley - South Bank and Waterloo Neighbours. Co-Chair • Dan Taylor - London Borough of Southwark • Natalie Raban - We Are Waterloo Business Improvement District (BID) • Nic Durston - South Bank BID / South Bank Employers’ Group [email protected] [email protected] [email protected] [email protected]

All images © South Bank Employers’ Group unless otherwise indicated.