North East PALS teams and other points of contact for advice and support regarding queries/concerns about NHS services September 2015

Organisation/subject Services Contact  University Hospital of North Durham  Bishop Auckland General Hospital Patient Experience Team for County Durham and  Darlington Memorial Hospital County Durham and Darlington NHS  Community Hospitals in County Durham/Darlington Darlington NHS Foundation Foundation Trust  Urgent care/Walk-in centres Trust  District nursing, school nursing , health visiting 0800 7835774  Community and specialist NHS services Newcastle and For example: Northumberland  Freeman Road Hospital Hospitals, community  Royal Victoria Infirmary North of Tyne PALS Team services, specialist  Hexham General Hospital 0800 0320202 services, primary care,  GP’s, dentists, pharmacies and opticians commissioning  Mental health services PALS Team for Tees, Esk and Tees, Esk and Wear  Learning disability services Wear Valley NHS Foundation Valley NHS  Drug and alcohol services Trust Foundation Trust  Talking Changes service 0800 0520219  University Hospital of Hartlepool PALS Team for North Tees North Tees and  University Hospital of North Tees and Hartlepool NHS Hartlepool NHS  Breast screening services in Darlington, Durham Foundation Trust Foundation Trust Dales, Sedgefield and parts of North Durham 0800 0920084 for Tees  Community/specialist services in North Tees 0800 0153031 for Hartlepool  Sunderland Royal Hospital PALS Team for City Hospitals City Hospitals  Sunderland Eye Infirmary Sunderland NHS Foundation Sunderland  Monkwearmouth Hospital Trust  Ryhope General Hospital 0800 5876513  James Cook University Hospital PALS Team for South Tees NHS  Friarage Hospital South Tees NHS Foundation Foundation Trust  Community and specialist services, South Tees Trust 0800 0282451  Queen Elizabeth Hospital  Dunston Hill Day Hospital  QE Metro Riverside PALS Team for Gateshead Health  Bensham Hospital Gateshead Health NHS NHS Foundation Trust  Blaydon Primary Care Centre Foundation Trust  Washington Primary Care Centre 0800 9530667  Breast screening services for Gateshead, South Tyneside, Sunderland and parts of County Durham South Tyneside NHS  South Tyneside District Hospital South Tyneside NHS Foundation Trust  Community services and specialist services across Foundation Trust Customer South Tyneside, Gateshead and Sunderland Services Team  Primary care services in Gateshead 0191 4041072 or 4041073 North East  Patient transport services Ambulance Service  Emergency ambulance services PALS Team for North of Tyne NHS Foundation Trust  NHS 111 service 0800 0320202 and NHS 111 Where the patient does not have a regular dentist or has been able to obtain an appointment with their usual NHS 111 service or practice www.nhs.uk  Emergency access for toothache etc. Dental Access –  Routine appointment County Durham and Home visit (patients home or care home) where patient County Durham patients – Darlington meets eligibility criteria Novident Dental Practice 01388 745499 Darlington patients – Harrowgate Hill dental Practice 01325 286705 Durham County Carers Carers Support 0300 0051213 County Durham and Advice on or access to support for unpaid carers Darlington Carers Support Darlington Service 01325 357533 “Advocacy is helping and supporting someone else to County Durham patients – speak up for what they want. Advocacy can be used to Social Care Direct Advocacy Support achieve better results for people receiving or seeking 0845 850 5010 County Durham and services.” Darlington patients – Darlington Darlington Borough Council 01325 380651 Complaints Advocacy  Support and advice to people who want to make a North East NHS complaint about their NHS-funded treatment of care Carers Federation Independent  Free, confidential and independent support in 0808 8023000 Complaints Advocacy helping people understand their rights and in making Services informed decisions National ‘helpline’ for patients and the public with NHS Commissioning queries or concerns regarding the NHS. The centre will Board Customer 0300 3112233 provide signposting advice and ‘case handling’ support Contact Centre where liasion with services to resolve a query is required. ‘’Healthwatch supports individuals by providing information and advice about access to services and Local Healthwatch choice to help enable people to take more control of 0808 8010384 County Durham their own health, treatment and care, and understand and use the choices available to them.”