Other Willington Medical Group NHS Direct 111 Willington Health Centre 01388 455300 District Nurses Willington & Crook 0191 3332666 Practice Leaflet Willington Health Visitors 03000 268445 Health & Social Care Patient Helpline 0300 4563531 Independent Complaints Advocacy 0808 8023000 The Surgery Chapel Street Willington DL15 0EQ

Tel: 01388 742500

Prescription line: 01388 742500 option 2

E-mail: [email protected]

Website: www.willingtonmedicalgroup.org.uk

CQC Location I.D: 1-541693504

This leaflet is also available

 in large print  to download on our website

Useful Telephone Numbers Mission statement Chemists

To work in partnership with our patients and Practice Team Britton & Robson 01388 746269 to provide high quality safe and effective healthcare Clemitson (Crook) 01388 764939 Clemitson (Crook) 01388 762533 Aims and Objectives Boots (Crook) 01388 762726 Boots (Bishop Auckland) 01388 603140 We aim to M&M Chemists (Meadowfield) 0191 3784964

 Provide the highest quality patient centred services Hospitals within the practice  Ensure, wherever possible, that a patient sees the GP Bishop Auckland General Hospital 01388 455000 with whom they are registered Darlington Memorial Hospital 01325 380100  Treat each patient with the utmost confidentiality, University Hospital North Durham 0191 3332333 integrity, dignity and respect Sunderland General Hospital 0191 5102345  Provide effective and robust Information Governance James Cook University Hospital 01642 850850 systems  Improve our services by continually monitoring, Social Services reviewing and using Patient, Patient Participation and Practice Team feedback Social Services Direct 03000267979  Deliver services safely, effectively and efficiently in Crook Office 01388 744401 modern and fully equipped premises  Provide a safe, professional, friendly, accessible and welcoming environment Dentists  Maintain high quality and up to date care through continuous learning and training ADP (Willington) 01388 746146  Maintain a caring, supportive and rewarding workplace Willington Dental Centre 01388 745499 for all our Practice Team members Crook Dental Centre 01388 762552

North East Better Health At Work Award Carers

The Practice were awarded Continuing Excellence Standard Durham County Carers Support 0300 0051213 in January 2016 The Bridge Young Carers Support 0191 3832520 Horizons 01325 731160

Appointments Repeat Prescriptions Appointments may be made by - ringing 01388 742500 during opening hours Two working days notice are required for repeat - visiting Reception prescriptions. Items that are not on the repeat list of - booking on-line using our Patient Access service. medications may take longer to process as they have to be Further information is available at Reception or on our checked with your GP. You may be requested to make an website www.willingtonmedicalgroup.org.uk appointment to see your GP before a repeat prescription is  The Practice operates a named GP personal list issued – this is routine Practice policy. system. This means that you will usually see the GP with whom you are registered. This ensures continuity Repeat prescriptions may be requested in a variety of ways of care and familiarity of your GP with your medical  By placing the repeat prescription slip in the red box in problems. the foyer  Routine appointments are made available up to 21 days  If urgent, you can contact the Practice on the in advance. If a routine appointment is not available Prescription Line 01388 742500 option 2 between 1100 within 48 hours you will be offered an emergency and 1200hrs or 1300 and 1400hrs stating your name, appointment at the end of the morning surgery. address and the medication you require. Urgent  Each afternoon there is a GP available who will see prescriptions can be collected at Reception from patients with acute medical problems that cannot wait 1700hrs. until the following morning  Same day requests for medications, not on repeat  If you are unable to keep your appointment please prescription, cannot be guaranteed as these have to be cancel as soon as possible so that the appointment authorised by the GP. may be offered to another patient.  By posting the repeat prescription slip to the Practice. If you enclose a SAE we will post the prescription to you. Chaperones  If you have signed up for Patient Access you can request your repeat prescription on-line.

 By emailing [email protected] and All patients are entitled to have a chaperone present for any adding “Repeat Prescription Request” in the subject consultation, examination or procedure where they feel one heading. is required. The GP may also request to have a chaperone present. If you do request chaperone, a member of the Electronic Prescription Service Clinical Practice Team will be asked to enter the room for the duration of the consultation. Patients may nominate a Pharmacy where their prescriptions will be sent electronically. Please contact Reception or your Pharmacy for more details.

Opening hours Patient Access Day Morning Afternoon Evening Patient Access enables you - via the internet - to Monday 0730 - 0800* 1300 - 1800  Book or cancel appointments with your GP or Nurse 0800 - 1200 Practitioner Tuesday 0800 - 1200 1300 - 1800  Book routine blood tests and B12 injections with one of the Health Care team Wednesday 0730 - 0800* 1300 - 1800 0800 - 1200  View your medication, appointments and allergies  Request repeat medication Thursday 0800 - 1200 1300 - 1800 1800 - 1900*  View coded data Friday 0800 - 1200 1300 - 1800

For more information please ask at reception or download and information sheet and application form from our website The early morning and evening sessions marked * are for www.willingtonmedicalgroup.org.uk patients whose work commitments make it difficult to make an appointment during the day. Pharmacy Collection Service Home Visits If you have made arrangements with a Pharmacy to use their collection service please mark your request slip clearly. Home visits are strictly for those patients who are too ill or too Pharmacies currently collecting from the Practice are: infirm to visit the Practice. Wherever possible, visits should be  Britton & Robson in Willington requested before 10.30 to allow GPs to plan their rounds.  Boots in Crook and Bishop Auckland  Alliance Chemists in Bishop Auckland Out of Hours Care  M&M Chemist in Meadowfield

 Clemitsons in Crook  Asda in Bishop Auckland This is provided by the Out of Hours Centre at Bishop Auckland Hospital. The periods covered by Out of Hours are Hearing Aid Batteries 1800 – 0800 Monday to Friday morning 1800 Friday to 0800 Monday All Bank Holidays These are available at Reception – sizes P13 and 675AU. Please bring your book and any old batteries for recycling. NHS 111 is the number to call when you need help fast but it Booking Ambulances is not a life threatening emergency.

These are booked through Link to Transport on 03000269999

Violence Our Practice area The NHS operates a Zero Tolerance Policy with regard to violence and abuse. Willington Medical Group serves the communities of In this context violence and abuse includes Willington actual or threatened physical violence Helmington Row verbal abuse which leads to fear for a person’s safety. Oakenshaw Brancepeth The Practice Sunnybrow  has the right to remove a violent patient from the Hunwick Practice List with immediate effect in order to safeguard practice staff, patients and other persons Residents outside our area  will notify the patient in writing of their removal from the list If you live outside or move outside our Practice area you will  record in the patient’s medical records the fact of the need to register with another GP Practice. removal and the circumstances leading to it will inform the police and prosecute where appropriate Temporary residents

If you are living in our area for less than three months you are welcome to use our services. You will be required to complete a Temporary Resident Form available at Reception.

Registering with the Practice

Please complete a Registration Form available at Reception or download the form from our website: www.willingtonmedicalgroup.org.uk You will be given an appointment for a short medical with one of our Nursing Team.

Every patient has a named, accountable GP

Accessibility Patient Participation Group

Willington Medical Group aims to be as accessible as The aim of the Group is to involve a wide range of users in the possible for all patients. We provide design and delivery of services. The Practice sees the Group as an ideal way to gain a range of views and use them to  Designated accessible parking spaces in the car improve services. The Group includes patients, one of our park GPs, our Practice Manager as well as representatives of the  Level access in all areas for wheelchairs local pharmacy, The Town and County Council, Willington  Main entrance and internal lobby doors that open Community Action Centre and the Carers’ Group. If you wish automatically to join the Group please contact David Craggs (Chairperson)  Ground level patient areas including the reception, on 01388 763709 or ask to speak to the waiting rooms, corridors, consulting rooms and Practice Manager. toilets  A low level reception desk for wheelchair users and Patient Feedback people of small stature  A courtesy wheelchair at reception Patient feedback, including comments, compliments as well as  A hearing loop at the reception desk to assist our complaints is vital in helping us to improve the Practice’s patients who are hearing impaired services.  A designated toilet for people with disabilities Feedback may be given by  A private room for breastfeeding  speaking to or telephoning the Practice Manager or any  A quiet waiting area member of the Practice Team  Baby changing facilities  sending an email to the Practice  A private room to discuss confidential matters  completing a Comment Card provided in Reception  Access for guide dogs and assistance dogs  completing the Friends and Family Test Form in  Appointments (please refer to the appointments Reception page)  completing the Feedback Form on the NHS Choices  Early morning and evening appointments website www.nhs.uk  Staff trained in disability awareness and  completing the Feedback Form on the Practice website communicating with patients with differing www.willingtonmedicalgroup.org.uk disabilities  contacting the Patient Participation Group via David Craggs (Chairperson) on 01388 763709. Secretary Clinics Joanne Armstrong

IT/Data Quality Lead Appointments may be made by your GP for the following Sandra Lee clinics  Physiotherapy Practice Support Workers  Counselling Joanne Walton  Antenatal Marie Hudspeth Stephanie Smith Appointments may be made at Reception for the following Fiona Buckley clinics Lisa Edwards  Contraceptive Services-IUD/implant fitting Julie Jones  HRT checks Jessica Lee  Cervical smears Chloe Wright  Health Checks – height, weight, BMI, waist Sharon Wardell circumference, lifestyle and dietary advice  Heart Administrator/PSW  Diabetes Rachael Williamson  Asthma  COPD  Smoking cessation  Travel vaccinations (including Yellow Fever Training vaccination)

GP Registrars Willington Medical Group is a Training Practice for fully Paediatric and child health services qualified doctors who are undertaking additional training to Appointments may be made via reception for the following qualify as GPs. They are supervised by Drs Cowell and  Post-natal and first developmental checks Lunney.  Childhood immunisations

Nursing students Student nurses occasionally spend time observing our Practice Nurses. Carers Welcome to our team

Unpaid carers GPs

If you provide unpaid care and support for a family member, Enda T Chadwick (M) MB BCh DRCOG MRCGP neighbour or friend please sign our Carers Register. Qualified Cork 1983 Ian Grant (M) MB ChB MRCGP Joining this Register enables Qualified Glasgow 1982  Your GP to provide you with help, advice and support Hannah Cowell (F) MBBS MRCGP DRCOG DGM  You to contact the Durham County Carers Support and Qualified Newcastle upon Tyne 1996 take up the services they offer including Gareth Chin (M) M.B.B.Ch, - Advice and information Qualified South Africa 1999 - Assistance with claiming benefits Rachel Lunney (F) BM BCh DRCOG DFSRH MRCGP PG Dip Clin - Counselling services ED, Qualified Oxford 1992 - Availability of local support groups Daniel Wilmer (M) MBBS MRCGP - Social and recreational activities Qualified London 2009 - Courses and training - Support for parents/carers of children with Practice Manager disabilities and problems Julia Steele BA (Hons) MBA Please ask at Reception for more details or contact Durham Carers Support on 0300 00541213. Nurse Practitioner Melanie Robinson RGN BSc (Hons) Nurse Practitioner Young Carers Degree in Primary Care, Post Graduate Certificate in Diabetes

Practice Nurses If you are a carer under the age of 18 or know of a young Melanie Trow RGN BSc (Hons) Nursing person in a caring role please tell one of the Practice Team Helen Brunskill RGN Diploma in Nursing Studies who can put you in contact with The Bridge Young Carers

Support. You can contact The Bridge directly on 0191 Health Care Assistants 3832520 Angela Yeoman

Foundation Degree in Science in Health & Social Care Practice 2014 Joanne Conway Primary Health Care Assistant 2011 Antonia Nicholson Primary Health Care Assistant 2014