2016 Iata Strategic Partner Special

INTERNATIONAL IATA STRATEGIC PARTNER SPECIAL A guide to aviation industry suppliers 2016

Headline sponsor www.oag.com/more

connecting the world of travel

more possibilities Data, analysis and intelligence that gives you the complete picture

More Connections With worlds’ largest network of air travel data OAG More Expertise tells the whole story. From scheduling and planning, More Solutions flight status and day of travel information updates More Analytics to post journey analysis and review. More OAG We now have even more opportunities for our customers to deliver new sources of value with real-time insights, compelling visualisations, powerful applications and superior flight status information.

Discover the whole story at www.OAG.com/more

IATA DPS.indd 1 17/12/2015 10:35 www.oag.com/more

connecting the world of travel

more possibilities Data, analysis and intelligence that gives you the complete picture

Discover the whole story at www.OAG.com/more

IATA DPS.indd 1 17/12/2015 10:35 IATA STRATEGIC PARTNER SPECIAL CONTENTS

06-07 Quality partnerships: the IATA Strategic Partnerships program helps bring suppliers’ wide-ranging expertise to the world’s airlines

08-09 World class: The business value of aviation is huge, see the big numbers in this infographic.

10-11 How to get the best: Supply management has many facets and the modern manager needs all the tools available

12-15 Q&A: Airline profitability is improving again, what developments can carriers make and how can they innovate?

16-23 Company profiles: ATR, BOC, Mainami Kuko Service Company, Narita International Airport Corporation,

26-59 IATA Strategic Partners: listed by area of aviation expertise

Headline sponsor

4 FOREWORDS

VALUED COMMITMENT TONY TYLER, Director General and CEO, IATA

or over a quarter of a century, the IATA aviation’s most pressing issues—safety, security Strategic Partnerships program has been and distribution among them. F a platform for industry collaboration. As the Strategic Partnership program has The Program has played an important role in marked the significant 25-year milestone, I some big changes, including transformational want to extend a hearty thank you to the programs such as Simplifying the Business, community of Strategic Partners for its many where results could only be generated from contributions. We share in a commitment an aligned industry effort. to innovation and value creation to make The opportunities for effective collaboration aviation an ever safer, more secure, efficient are no less today than they were when the and sustainable industry. Strategic Partnership program began in 1990. If you are not yet an IATA Strategic Today, the Strategic Partnership community Partner, I invite you to become a member, comprises over 420 businesses working and contribute your thought leadership for a alongside the IATA membership to address stronger aviation industry.

FLAWLESS TRAVEL PHIL CALLOW, Chief Executive Officer, OAG

he world of travel is changing, there is no issues and a loss of economic opportunities. doubt about that, and the expectations With the world’s largest network of air travel T from the always-on, technology- data, we play an integral part in supporting empowered world traveller for a fluid and flawless the IATA members and its strategic partners to door-to-door travel experience is continuing make the right decisions for their businesses to grow. This presents lots of challenges for our and travellers. We tell the whole story from customers as they realise the need to evolve their scheduling and planning, flight status and offerings, upgrade their information systems and day of travel to post journey analysis and extract new sources of value. review. Having a rich history helps too as our At OAG, we see these changes first-hand customers feel confident about the changes and experience the same challenges those they are making with a partner they can trust who work in the industry face. Accessing, to implement these innovative solutions. Our leveraging and delivering actionable data is team understands the importance of, not even more critical and the need for innovation only high-quality digital data to support the has never been more essential. Outdated aviation industry, but also the need to develop systems and constrained services can create tools and provide expertise to help customers ineffcient operational bottlenecks, satisfaction advance their businesses.

5 IATA STRATEGIC PARTNER SPECIAL

PLANNING TO WIN The IATA Strategic Partnerships program helps bring suppliers’ wide-ranging expertise to the world’s airlines

ATA, the International Air Transport the quality of IATA standards over the Association, is the trade association for the years. Initiatives developed in conjunction Iworld’s airlines, representing some 240 airlines, with Strategic Partners have delivered or 84% of total air traffic. We support many areas countless operational efficiencies and safety of aviation activity and help formulate industry enhancements for airlines. Strategic Partners policy on critical aviation issues. We do this with have also benefited, receiving intelligence a unique global approach rooted in nearly on key opportunities by participating in seven decades of history. workgroup and taskforce discussions. Creating A quarter century ago, there was little a forum for cooperation has been a win-win formal dialogue between the airline industry solution for all stakeholders. and its service providers on the issue of setting IATA and its Strategic Partners continue to vital industry standards. IATA recognized the work together to forge a stronger future for the untapped potential, given air transport industry. that suppliers represented Today, SP has grown The IATA Strategic a vast reservoir of technical Partnerships program is knowledge. into a community of your opportunity to In 1990, IATA and nine more than 420 have a stake in shaping founding members joined partners worldwide, the air transportation forces to create the industry’s future. Strategic Partnerships (SP) sharing ideas The program allows program. Focused on only you to contribute to the a few strategic areas, its objectives were to development of innovative solutions to industry pool resources and expertise, support IATA and challenges and priorities. Get an insider’s its initiatives, and assist in the development, view of the industry’s strategic plans and implementation and promotion of industry play a role in their implementation. standards. As an IATA Strategic Partner expect to drive Today, SP has grown into a community of policy and effect real change. Help to lower more than 420 partners worldwide, sharing the industry’s impact on the environment, ideas and collaborating to improve aviation improve the passenger experience, increase practices and technology. This forward-thinking airline and airport efficiency, reduce travel- program focuses on more than 40 areas of chain costs… the opportunities are as big as involvement, covering a comprehensive range the challenges we face! of industry activities. Help define the industry’s roadmap for Members contribute to the efforts of more innovation than 100 work groups and task forces. This Contribute to standards improvement collaborative force has greatly enhanced and development

6 STRATEGIC PARTNERSHIPS

Have a voice at the decision-making table In addition, you will be recognized as a Be an active part of new solutions valuable supporter of IATA and the air development and delivery transport industry, giving you an edge Share your expertise with other aviation over your competition. leaders and make your mark on the industry. Tangible benefits include: A key success factor for any business is Use of the IATA Strategic Partnerships logo the quality of its professional networks. The on your website, business card, etc. IATA Strategic Partnerships program provides Listing in the IATA Strategic Partnerships an invaluable platform for members to online directory collaborate with other aviation leaders on Posting of your press releases on the mutual concerns and emerging issues. IATA Strategic Partnerships website We provide unique forums where you can Publish your articles in the quarterly share ideas and information, strengthen IATA Partner Brief strategic business connections and shape Raise your profile in the industry. industry standards affecting your products Grow your business. See the results. and services. Hear about the needs of airlines directly from Program areas of expertise the executives who lead them. Gain a deeper IATA is committed to delivering innovation understanding of how to best serve the industry. and value to meet the needs of a fast-paced industry. Translate this feedback into new products As a member of our Strategic Partnerships and services to help your customers. program, you will become an influential key Meet airline CEOs and other senior player in your field of expertise and help bring executives on a regular basis new solutions to the world of air transport. Broaden your contacts with other Whether your company’s solutions are international thought leaders and related to fuel, safety, the passenger decision-makers experience or any other aviation specialty, Stay abreast of industry trends the SP program gives you exclusive access Position your company as a supplier of choice to subject matter experts, 240 IATA member Become an IATA Strategic Partner and airlines, potential clients and essential become an industry insider! information to drive your business forward. The IATA SP program currently focuses on Membership in the IATA Strategic Partnerships more than 30 areas of involvement, spanning program provides much more than taking virtually all aspects of airline operations. part in various work groups, gaining firsthand Members contribute their knowledge insight into airline priorities and benefiting from and enthusiasm to more than 100 work exclusive access to important developments. groups and task forces. These groups The program also provides opportunities to are responsible for moving industry raise your profile with potential new clients and projects forward and drawing up position your company as a supplier of choice policies and regulations on behalf of to the aviation industry. IATA member airlines.

7 IATA STRATEGIC PARTNER SPECIAL AVIATION’S COMMERCIAL VALUE IS VAST $204 billion Airlines’ total fuel spend

Source: End of year 2014 report IATA

26,051 $112 billion There are 26,051 airlines Airliner deliveries operating in the world. worth in 2014 Source: Boeing Source: End of year 2014 report, IATA

Aircraft leasing worldwide July 2015 1,253

wide body airlines $746 billion 5,612 Airline industry revenue in 2014 narrow body airlines was $746 billion.

8 Source: Airfinance Journal/AtlasData Source: PwC/IATA INFOGRAPHIC $122 billion 1,528 New airliners New airliner delivered in 2014 financing in 2015

Source: Boeing Current Aircraft Finance Market Outlook 2016 Source: Boeing Current Aircraft Finance Market Outlook 2016

Global civil maintenance, repair and overhaul sector.

4,700+ 473,000 78% firms employees Small and medium size enterprises

Estimates for 2014 market for maintenance, repair and overhaul;

$11.5 billion Airframe

$22.1 billion $12.2 billion Engine Components

Source: 2014 Aeronautical Repair Station Association / SAI Consulting Services 9 IATA STRATEGIC PARTNER SPECIAL HOW TO GET THE BEST FROM YOUR SUPPLIERS It’s all too easy to leave arrangements with suppliers in place, but markets move on.

n businesses, including airlines, keeping a suppliers are providing these. It is not unusual close eye on supplier costs should be as over time for this to grow to an inefficient Iimportant as strategy planning to build number, so if businesses can rationalise the the firm’s future. Too often arrangements with spend with a few suppliers they will be in a suppliers can be left in place for a few years and better position to drive down the unit cost. As a the reality is the business may be paying over the general rule, the more managers can commit odds and missing out on new developments by to spending, the cheaper the price will be. failing to review these regularly. But, avoid the temptation to have just one The following tips can supplier for each category; help airline managers Work out what the this can leave the business ensure they have cost- business is paying exposed should that supplier effective arrangements in fail to deliver or go out of place, and build up strong for goods or business. relationships with suppliers services, but also that will stand them in good Identify key suppliers stead for the future: consider the quality Not all suppliers are equal. Work out what the business Review existing arrangements is paying for goods or services, but also A good starting point is to identify the main consider the quality of these and the reliability spend categories for a business, both in the and culture of the supplier, based on past amount of spend and the criticality of the performance. Focus on value rather than product or service for the business. cost; what else does the business get from a Managers can then work out how many particular supplier, and what else could they

10 SUPPLY MANAGEMENT

potentially do which would make their price A supplier is more likely to be open about an more competitive? Also consider issues such issue if they feel they can bring it up – and find as energy efficiency or their approach to CSR; a solution – without being threatened with the last thing a business needs is to become possible legal action. embroiled in a scandal that could damage commercial reputations. Develop commodity strategies Once the manager has identified the Particular commodities will need different suppliers they’d like to continue working strategies. A major commodity for airlines, for with, and established what contractual instance, is fuel, which can be traded on the arrangements are in place with the others, financial markets or hedged through forward- arrange a meeting and discuss new terms buying with suppliers. Here, the trick is to based on greater volume of spend and a identify a price the business would be happy longer-term commitment. This should be a to pay, and develop a strategy accordingly. frank and honest discussion; It is also possible to put in what would the supplier place trigger points around need to be able to reduce The best market fluctuations for prices further or deliver relationship is buying and selling fuel, so goods or services quicker? where the supplier transactions can take place Remember, too, it automatically, but only is important that both feels incentivised within certain limits. parties are happy with the to invest arrangement; a supplier Encourage innovation that feels cheated by or The best relationship is knows the contract gives them a low-margin where the supplier feels incentivised to is unlikely to put its full energy and effort into a invest its own time and money in coming up relationship. with new solutions, which could save both parties money. This could be as simple as Develop an ongoing relationship ensuring it is in a position to buy raw materials Meeting suppliers should not just be about at the right time of year, or could see buyers establishing rules of engagement. It is vitally providing enough of a commitment to important that a buying team has a rapport with allow it to invest in more efficient machinery that supplier and makes sure that those involved or production facilities. In some cases, it at the contractual stage will be on hand when could even see joint investments in projects the ink is dry to oversee arrangements. or new products. Managers should set out a clear framework, This kind of activity is not secured through through key performance indicators, for contractual arrangement or hard negotiating, what will be delivered and when. They but effective working relationships where should also make sure the two parties have both parties benefit. In the long run, such regular meetings and contact once a new innovation could see airlines not only arrangement is up and running. reducing their bottom line, but, becoming Buyers must avoid the temptation to reach more competitive overall, driving profit for for the contract at the first sign of a problem. the wider business.

11 IATA STRATEGIC PARTNER SPECIAL

Q &A Airline profitability is improving again, what developments can carriers make and how can they innovate to sustain and build their businesses?

We asked five of our sponsors to respond >

12 Q&A

PHIL CALLOW, Chief Executive Officer, OAG

Whilst the airline industry has returned to profitability and the aviation world looks a nice place to be, after so many years of challenges and external battles, the industry has entered a new era. Increasing choices, new entrants and new markets all translate into increased competition and challenge even the most brand-loyal passengers. We are in the era of personalisation where travellers expect everything to be refined specifically for them in an instant via their chosen channel and device. Scheduling and flight status information aren’t just about speed and accuracy. Better utilisation of data will lead to better engagement of travellers. Airlines need to look at ways to use data more intuitively and look at the “micro moments” comprising a journey. Standing in security queues, being unsure about flight take-off times can be painful. If airlines can work out a contextual and guided experience, then it would help them in building a better connection with travellers. A push notification at the opportune time can alleviate stress and significantly enhance the passenger experience. Personalisation offers airlines an innovative way to manage fares, schedules and merchandising of ancillary revenues. Those who get this right and innovate now will ultimately be better prepared for the next challenges facing the airline industry in what is a very cyclical world. www.oag.com

13 IATA STRATEGIC PARTNER SPECIAL

MAKOTO NATSUME, PATRICK DE CASTELBAJAC President & CEO Chief Executive Officer, ATR According to many of institutes including IATA, Airlines face multiple aviation demand will be continue to grow challenges to sustain profitability in a global in next 20 years, especially in Asia-Pacific market that is constantly evolving and presenting region. I believe that we have to provide new risks and opportunities. There are a multitude secure and punctual transport services in of airline business models, between full service any circumstances, if demands are exist. network carrier, regional point to point airlines, Airport capacity is the one of most important and LCC operators. Whatever the business factors for airline’s profitability. From an airport model, airlines can strengthen their business and perspective, development of airport is long- profitability by developing a broader regional term project. However, aviation demands are network footprint, which allows them to increase changing so fast that capacity shortage may their brand presence, and customer base. cause loss of airline’s profitability. Another key factor for any of these airlines to I believe that one of best solutions is IATA’s succeed is to control costs and be as efficient Fast Travel Initiatives. According to IATA’s survey, as possible. One of the essential elements to we should not under estimate the impact of the achieve this is to operate the right aircraft initiatives on terminal capacity. Expansion of that is most economic for its network and that terminal facilities will cost millions of dollars and integrates the latest technology and systems. will take couple of years. That will also impact Another key to success, especially in regions on higher airport user charges as well. We are with strong GDP and passenger growth, working closely with airlines for implementation is to develop new markets where there is of Fast Travel Initiatives at Narita airport to limited service and increasing demand for air improve efficiency and customer experiences. connectivity, thus offering strong revenue growth We are also working on long-term project potential. ATR customers around the world as well. While JCAB’s studied that aviation are achieving profitability by pursuing these demand will exceed total capacity of Tokyo strategies – renewing and upgrading their fleets airports, Narita and Haneda, shortly after with the latest technology -600 series aircraft. the Tokyo Olympic Games in 2020. We have They offer the lowest overall costs per seat and already commenced the discussions with per trip, and offer low cost travel to a growing local communities to find the practical options segment of the population that is now able to for further airport expansion, including 3rd afford air travel. Whatever the region, the airlines runway. We are happy to working with airlines that invest in the most fuel efficient, modern and to contribute sustainable industry’s technology, environmentally green aircraft will growth for the future. maintain a distinct advantage in the future. www.narita-airport.jp www.atraircraft.com

14 Q&A

JOEL REID, TEOW BOON LING EMEA Sales Director, Chief Executive TIBCO Mashery Officer, CCN

Collectively, airline Over the past decade, profitability is up. For individual carriers, however, the airline industry has doubled from $369 the space remains highly competitive. The billion in 2004 to an estimated $746 billion in benefits of increased exposure and subsequent 2014, according to IATA. However, if one looks revenues obtained through online travel agents closer, the airlines are facing tremendous (OTA) and other aggregating partners also bring challenges ahead with the weakening of the on the challenge of commodisation. Loyalty global economy and increasing customers’ programs and frequent flier points can only go expectations. To respond to these challenges, so far, so airlines need to continually find ways of airlines must look beyond conventional ways to differentiating through innovation. This can be continue building their business. done through traditional means, like improving Lagging indicators or back-view mirror the travel experience, but it needs to start perspective does not support effective earlier in the journey – at booking. With so many decision making in the fast changing market options, travellers want new and exciting ways conditions. Airlines need to have real-time of choosing their airline beyond just the price. performance visibility that allows perspective Thankfully, emerging standards are working and support predictive performance of not to bridge the gap - taking the booking options just the airline itself, but also its agents. Using that consumers know today with a more business intelligence, the airlines can also personalized experience. For airlines, adopting have better revenue management and such standards can help them meet emerging enhanced risk management for both short market demand and improve customer and long term capacity allocation, thereby engagement and retention. Not only does this maximizing revenue and yield. Demand for help build out a more complete ecosystem but better customer experience and service level for the individual carriers it can be the key to is ever increasing. Through closer collaboration continued revenue growth. Moving to more with various stakeholders, airlines can be a lot API-centric models, while implementing some more proactive with their services preempting commonly accepted standards, can help situations that may get worse. facilitate this sort of flexibility for carriers. CCNhub LINC, a recently launched platform, Having a well-managed API program is essentially an ecosystem that can host third where a carrier can serve existing partners party applications which provides the capability and easily onboard new ones can be the key for best-of-the-breed systems/applications to to enabling continued innovation and growth integrate, share and collaborate using common within the industry. data/information. www.mashery.com www.ccnhub.com

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atrbroadcast atraircraft atraircraft atr

ATR FP.indd 1 09/02/2016 10:54 PROFILE: ATR

ATR

CONTACT DETAILS NUMBER OF STAFF CLIENTS ATR 1,300 Over 200 aircraft operators 1 allée Pierre Nadot NEW BUSINESS in more than 100 countries 31712 Blagnac [email protected] +33 (0)56221 6221 YEAR ESTABLISHED 1981

AREAS OF INVOLVEMENT Sales of aircraft Development of regional maintenance products turboprop aircraft and services. Sales of aircraft

WHY WORK WITH US? Founded in 1981, ATR has become the world compared to an equivalent-sized regional leader on the market for regional aircraft with 90 jet, an ATR turboprops ejects up to 50% less of seats or less. Since its creation, ATR has sold over CO2 into the atmosphere, thus becoming the 1,500 aircraft. With over 27 million flight hours, the green reference for regional aviation. ATR is ISO 50-seat ATR 42 and the 70-seat ATR 72 models 14001 certified, the reference in the domain of equip the fleets of almost 200 airlines in over 90 environmental-friendliness. countries. For years, ATR aircraft have been the ATR is an equal partnership between two preferred choice for regional airlines worldwide, major European aeronautics players, the Airbus and since 2010 they represent some 40% of the Group and Alenia Aermacchi, Finmeccanica total sales of regional aircraft around the world. Group. Its head office is in Toulouse, France. ATR aircraft are reputed by their very For additional information, log on to low operating costs and fuel burnt. When www.atr-aircraft.com.

17 IATA_MagazineADs_Path_FA.pdf 1 08/01/2016 08:34

CMY

K PROFILE: BOC AVIATION

BOC AVIATION

CONTACT DETAILS YEAR ESTABLISHED NEW BUSINESS BOC Aviation Established 1993 as Singapore [email protected] www.bocaviation.com Aircraft Leasing Enterprise CLIENTS [email protected] (acquired by Bank of China More than 50 global airline +65 6323 5559 in 2006, and renamed BOC customers across more than KEY PERSONNEL Aviation in 2007) 20 countries Robert Martin, Managing NUMBER OF STAFF Director and Chief 137 Executive Officer ANNUAL TURNOVER $988.4 million (2014)

PRODUCTS AND SERVICES AREAS OF INVOLVEMENT Operating Leases Operating leases Sale and Leaseback Aircraft sale and leaseback Debt Financing Debt financing Third Party Asset Lease management Management Aircraft Sales Aircraft Sales

WHY WORK WITH US? BOC Aviation is a leading global aircraft has a young, modern fleet that generates leasing company that acquires, leases, attractive risk-adjusted returns by acquiring manages and sells commercial jet aircraft. It aircraft directly from manufacturers and has been assigned investment grade long-term through purchase and leaseback transactions corporate credit ratings of A - from Standard with airlines. It leases the aircraft to a diverse and Poor’s and Fitch Ratings. group of operators, financing the portfolio in a BOC Aviation’s fleet comprises modern, cost - maximise returns. technologically advanced aircraft based BOC Aviation also provides portfolio mainly around the popular Airbus A320 and management, leasing and sales services to Boeing 737NG families. The portfolio of owned third party aircraft investors. BOC Aviation is aircraft has an average age of less than four headquartered in Singapore, with regional years, making it one of the youngest in the offices in Dublin (Ireland), London (UK), Seattle aircraft operating lease industry. The company (USA) and Tianjin (China).

19 AD PROFILE: MAINAMI KUKO SERVICE COMPANY

MAINAMI KUKO SERVICE COMPANY

CONTACT DETAILS NEW BUSINESS CONTACT CLIENTS + 81-3-3796-6632 [email protected] Wide range of domestic [email protected] and international airlines KEY PERSONNEL Hiro Minami, Director YEAR ESTABLISHED 1952 NUMBER OF STAFF 300

PRODUCTS AND SERVICES Refuelling service Total aviation support service Sales of oil product Sales of aerospace equipment.

WHY WORK WITH US? There is more to refuelling than you may think. It staff are professionally trained, our refuelling requires considerable experience and extensive vehicles are state of the art. Mainami Kuko training to achieve high safety levels at all times. Service can be relied on to reduce cost of In our 60 years of refuelling history we have delays and risk of accidents by providing an received many awards, and for causing no unparalleled level of aircraft refuelling. Never delays we received the Award of Excellence. content solely with our past achieving, we Our safety records are proven, our refuelling eagerly seek greater challenges.

PROFILE: NARITA INTERNATIONAL AIRPORT CORPORATION

NARITA INTERNATIONAL AIRPORT CORPORATION

CONTACT DETAILS Senior Vice President, 676 (NAA) NAA-Bldg, Narita Airport, Airport Marketing ANNUAL TURNOVER Narita-City, Chiba Kenji Konda, JPY 203 billion (NAA Group) 282-8601, Japan Senior Vice President, NEW BUSINESS CONTACT KEY PERSONNEL Corporate Finance https://contents.narita-airport. Makoto Natsume, Masakazu Kimura, jp/b2b/naa_contact_en President and CEO Senior Vice President, CLIENTS Masaki Saida, Airport Development All Nippon Airways Senior Executive Vice President YEAR ESTABLISHED Japan Airlines Futoshi Osada, 1966 (Established as airport authority) Delta Air Lines Executive Vice President, 1978 (airport opened) United Airlines Corporate Planning 2004 (privatized) Jetstar Japan Hideki Hayashida, NUMBER OF STAFF 82 other airlines

AREAS OF INVOLVEMENT Baggage Infrastructure Group PRODUCTS AND SERVICES AGM Passenger experience Development and operation Airport development of Tokyo, Narita International Airport

WHY WORK WITH US? Narita International Airport is Japan’s premier of the airport, including 3rd runway. Under the and primary gateway, which processes almost intensifying competition, partnership between 50% of the nation’s international traffic. airlines and airport are getting more and more Since we have achieved expansion of airport important. We are keen to implement IATA’s Fast capacity to 300,000 annual slots, new routes Travel Initiatives such as self-bag drop, Smart have been developed and new airline partners Security concept, etc. have joined. We also opened the new terminal 3 We are working closely with airlines at in April 2015 for low-cost carriers. Narita and find the best solutions for improving To meet the region’s vigorous demand, we customer experiences and efficient operations. have already kicked off the discussions with local Narita can build on its status as one of East Asia’s communities and JCAB for further expansion key international gateways.

23 Bombardier, and the Evolution of Mobility, are trademarks of Bombardier Inc. or its subsidiaries. ©2015 Bombardier Inc. All rights reserved. in Flight. Ingenuity Bombardier, andtheEvolution ofMobility, are trademarks ofBombardier Inc.or itssubsidiaries.©2016 Bombardier Inc.All CRJ C Series Series profitable aircraft intheskies. and hasseenuscreate thecleanest, quietest and most drives Bombardier’s relentless pursuitofexcellence, flight possible inthefirst place.It’s thisboldness that and effort. They require thekindofcourage that made everything. Those leapsrequire vision,intelligence, increments. But sometimes there’s a shift that changes Progress mostly happensininches,tweaks, and in Q Series rights reserved. Bombardier, and the Evolution of Mobility, are trademarks of Bombardier Inc. or its subsidiaries. ©2015 Bombardier Inc. All rights reserved. in Flight. Ingenuity Bombardier, andtheEvolution ofMobility, are trademarks ofBombardier Inc.or itssubsidiaries.©2016 Bombardier Inc.All CRJ C Series Series profitable aircraft intheskies. and hasseenuscreate thecleanest, quietest and most drives Bombardier’s relentless pursuitofexcellence, flight possible inthefirst place.It’s thisboldness that and effort. They require thekindofcourage that made everything. Those leapsrequire vision,intelligence, increments. But sometimes there’s a shift that changes Progress mostly happens ininches,tweaks, and in Q Series rights reserved. IATA STRATEGIC PARTNER SPECIAL

AIRCRAFT 1PRODUCTION

26 AIRCRAFT PRODUCTION

AIRBUS W www.airbus.com

BAHRAIN AIRPORT COMPANY W www.bahrainairport. com/?portal=c

BOEING COMPANY, THE W www.boeing.com

BOMBARDIER AEROSPACE W www.bombardier.com

EMBRAER W www.embraer.com

MITSUBISHI AIRCRAFT CORPORATION W www.mrj-japan.com

27 IATA STRATEGIC PARTNER SPECIAL

BAGGAGE 2SERVICES

28 BAGGAGE SERVICES

AMADEUS IT GROUP, S.A. QUANTUM AVIATION W www.amadeus.com SERVICES W www.quantum.aero ARINC INCORPORATED W www.arinc.com SITA W www.sita.aero BAGS, INC. W www.MakeTravelEasier.com TOPPAN FORMS CO., LTD. W www.toppan-f.co.jp BAGS2GO, GMBH W wwww.bag2go.aero TOYO KANETSU SOLUTIONS K.K. DS TAGS GROUP BV W www.tksl.co.jp W www.dstags.com ULTRA ELECTRONICS HOMING PIN LIMITED AIRPORT SYSTEMS W www.homingpin.com W www.ultra-as.com

LONGEST CHANCE LIMITED VANGUARD ID SYSTEMS W www.longest-chance.com W www.vanguardid.com

MERCATOR ZAFIRE AVIATION W www.mercator.com SOFTWARE LTD W www.zafire.com NAVITAIRE W www.navitaire.com

NETTRACER, INC. W www.NetTracer.aero

SIEMENS AG W www.siemens.com/airports

29 IATA STRATEGIC PARTNER SPECIAL

CARGO Incorporating e-cargo, cargo standards, 3unilt load devices, cargo XML Sponsored by

INFOSKY IT solutions in the areas of data exchange Anna Qu and internal logistics management system T (86 21) 3338 0750 service. We provide a comprehensive range of F (86 21) 3338 0764 integrated solutions for all participants in the air M 15618407375 cargo logistics chain. Our cargo management E [email protected] systems are popular among airlines, airport GHAs Jusia Zhu and GSAs in China. In addition, InfoSky runs a T (86 21) 3338 0723 CCS network service between airlines, GHAs, F (86 21) 33380764 Customs and forwarders in China, which fits in M 17721073322 with both international and domestic air freight, E [email protected] and it faces to all participants of this industry InfoSky Technology a wholly-owned subsidiary China CargoSky Portal (CCSP) is a key product of TravelSky, was founded on January 1st, 2001, of InfoSky. It aims at realizing e-AWB, e-Freight with a registered capital of 98 million renminbi. and e-commerce of air cargo logistics. CCSP is The company is headquartered in Beijing with neutral, liable and integrated. Currently it serves an R&D center in Shanghai with nearly two 20 airlines, 30 GHAs, 16 city customs and over hundred employees. InfoSky provides logistics 2000 freight forwarders in China.

30 CARGO

ACCENTURE LLP CAIRO AIRPORT CHAMP CARGOSYSTEMS S.A. W www.accenture.com/afls CARGO COMPANY W www.champ.aero W www.cacc-eg.com ACCOUNTING CENTRE CHEP AEROSPACE SOLUTIONS OF CHINA AVIATION CARGO COMMUNITY W www.chep.com/aerospace NETWORK ADVANCED COMPOSITE CONEX STRUCTURES, LLC W www.conex.net W www.acsinvents.com W www.ccn.com.sg CRIMSONLOGIC PTE. LTD. AIRPLANE-EQUIPMENT & W www.crimsonlogic.com SERVICES GMBH CCN is positioned as a W www.aes-services.de leading global innovative DESCARTES SYSTEMS GROUP community solution provider. W www.descartes.com AIRLINE CONTAINER Through CCNhub LINC, the LEASING LLC integrated collaboration DEUTSCHE BANK AG W www.aclairshop.com platform, it helps the W www.db.com users establish their social AMSAFE INDUSTRIES INC. supply chain with the DGM SUPPORT B.V. W www.amsafebridport.com other stakeholders with its W www.dgmsupport.com comprehensive solutions BOEING COMPANY, THE ranging from cargo system, DOKASCH GMBH AIR W www.boeing.com rates management, customs, CARGO EQUIPMENT business intelligence and W www.dokasch.com BCUBE AIR CARGO trade finance solutions S.P.A. BRITISH achieving efficiencies, EDLOW INTERNATIONAL W www.bcube.net better risks management COMPANY and visibility for sustained W www.edlow.com BERLINGER CO & AG performance and growth. W www.berlinger.com EDICOM CARGOFLASH W www.edicomgroup.com BRUSSELS AIRPORT INFOTECH PVT. LTD. COMPANY W www.cargoflash.com ENVIROTAINER AB www.brusselsairport.be W www.envirotainer.com THE CARGO FLIGHTS CO. LTD BUREAU OF DANGEROUS W www.thecargoflights.com EUROPEAN CARGO GOODS SERVICES B.V. W www.bureaudg.com CARGONAUT W www.ecsams.nl W www.cargonaut.nl

31 IATA STRATEGIC PARTNER SPECIAL

GLOBAL LOGISTICS LOOP FABRIK TAIWAN FYLIN INDUSTRIAL SYSTEM (HK) CO. LTD W www.loopfabrik.com W www.fylin.com.tw W www.glshk.com MERCATOR TELECOMMUNICATIONS PLC HANS INFOMATIC PVT LTD W www.mercator.com W www.bt.com W www.hansinfomatic.com NIIT TECHNOLOGIES UNISYS CORPORATION HEXAWARE W www.niit-tech.com W www.unisys.com/transportation TECHNOLOGIES LIMITED W www.hexaware.com/ NORDISK AVIATION PRODUCTS VAN RIEMSDIJK travel-transport-hospitality- W www.nordisk-aviation.com ROTTERDAM B.V. (VRR) solution.htm W www.vrr-aviation.com PALNET GMBH AIR HONG KONG AIR CARGO CARGO PRODUCTS VCARGO CLOUD PTE LTD TERMINALS LIMITED W www.palnet-acp.com W www.vcargocloud.com W www.hactl.com QUICK INTERNATIONAL WORLDWIDE INFORMATION IBS SOFTWARE EUROPE LTD COURIER NETWORK (THAILAND) LTD. W www.ibsplc.com W www.quickintl.com W www.winwebconnect.com

IBS SOFTWARE SERVICES RESERVATION DATA ZACARÍAS MORENO SL W www.ibsplc.com MAINTENANCE (FRIGOCONTAINER) W www.rdm.co.in INFOSKY TECHNOLOGY ZODIAC AIR CO.LTD. RIEGE SOFTWARE INTL GMBH CARGO EQUIPMENT W www.infosky.com.cn W www.riege.com W www.zodiacaerospace. com/en/zodiac-aircargo- JBM ASSOCIATES, INC. SATCO, INC. equipment W www.jbmpayne.com W www.satco-inc.com

JETTAINER GMBH SENSITECH INC. W www.jettainer.com W www.sensitech.com

KEWILL SINO-DANGEROUS W www.kewill.com GOODS TRANSPORTATION CONSULTANT LTD. LIFECONEX LLC W www.chinasdg.cn W www.lifeconex.com

32 ENGINES

ENGINES Incorporating engineering 4and maintenance

33 IATA STRATEGIC PARTNER SPECIAL

A J WALTER CHINA MINSHENG MITSUBISHI AIRCRAFT AVIATION LIMITED BANKING CORP., LTD. CORPORATION W www.ajw-group.com W www.cmbc.com.cn W www.mrj-japan.com

ACUMEN AVIATION CIT AEROSPACE MTU AERO ENGINES AG W www.acumenaviation.in W www.cit.com W www.mtu.de

AIREON LLC EMBRAER S.A. NAVTECH INC. W www.aireon.com W www.embraer.com W www.navtech.aero

AIRBUS FLYHT AEROSPACE ORACLE CORPORATION W www.airbus.com SOLUTIONS LTD W www.oracle.com W www.flyht.com AIRCASTLE LIMITED PANASONIC AVIONICS W www.aircastle.com FORTAS WORLDWIDE CORPORATION SOLUTIONS W www.panasonic.aero ALPHA STAR W www.fortasgroup.com AVIATION SERVICES PRATT & WHITNEY W www.alphastarav.com FRANKE CARE SYSTEM W www.pratt-whitney.com MIDDLE EAST AMERICAN GENERAL W www.www.fcs-me.com PRICEWATERHOUSECOOPERS SUPPLIES, INC. LLC W www.agsusa.com GA TELESIS LLC W www.pwc.com/us W www.gatelesis.com ATR - AVIONS DE REGIO LEASE TRANSPORT RÉGIONAL HEICO AEROSPACE W www.regiolease.com W www.atmosi.com CORPORATION W www.heico.com ROLLS-ROYCE PLC BOC AVIATION PTE. LTD. W www.rolls-royce.com W www.bocaviation.com IAI ISRAEL AEROSPACE INDUSTRIES LTD BOEING COMPANY, THE W www.iai.co.il W www.boeing.com IFS BOMBARDIER AEROSPACE W www.ifsworld.com W www.bombardier.com L.E.K. CONSULTING L.L.C. CFM INTERNATIONAL W www.lek.com W www.cfm56.com

34 FINANCE

FINANCE Incorporating EMD/e-services, financial services, industry taxation, revenue accounting, 5risk management and insurance

35 IATA STRATEGIC PARTNER SPECIAL

ABACUS INTERNATIONAL BOEING COMPANY, THE LUFTHANSA AIRPLUS PTE LTD W www.boeing.com SERVICEKARTEN GMBH W www.abacus.com.sg W www.airplus.com CFM INTERNATIONAL ACCELYA W www.cfm56.com MARSH LIMITED W www.accelya.com W www.marsh.com CHINA MINSHENG ACCELYA KALE BANKING CORP., LTD. MAUREVA LTD W www.accelya.com W www.cmbc.com.cn/ W www.maureva.com

ACCOUNTING CENTRE CIT AEROSPACE MC AVIATION PARTNERS INC. OF CHINA AVIATION W www.cit.com W www.mcapgroup.com

AIRBUS DEUTSCHE BANK AG MERCATOR W www.airbus.com W www.db.com W www.mercator.com

AIRCASTLE LIMITED ESCORT LLC MIAMI TECHNOLOGY W www.aircastle.com W www.soft-escort.ru GROUP INC. (MIATECH) W www.miatech.net AIRFACTS INC HEXAWARE W www.airfacts.com TECHNOLOGIES LIMITED MTU AERO ENGINES AG W www.hexaware.com/ W www.mtu.de AIRPAS AVIATION AG travel-transport-hospitality- W www.airpas.com solution.htm MUNICH RE W www.munichre.com ALPHA STAR AVIATION HITIT COMPUTER SERVICES SERVICES W www.hititcs.com NAVITAIRE W www.alphastarav.com W www.navitaire.com INDRA AMADEUS IT GROUP, S.A. W www.indracompany.com/ NIIT TECHNOLOGIES W www.amadeus.com airlines W www.niit-tech.com

AVIATION SERVICES ISO SOFTWARE NX SYSTEMS LTD (IRELAND) LIMITED SYSTEME GMBH W www.nxsystemsltd.eu W www.ASI-revenue.com W www.isogmbh.com OPTIONTOWN BOC AVIATION PTE. LTD. L.E.K. CONSULTING L.L.C. W www.optiontown.com W www.bocaviation.com W www.lek.com

36 FINANCE

RELATE INTERNATIONAL LIMITED W www.relateinternational.net

RYAN, LLC W www.ryan.com

SABRE HOLDINGS W www.sabre-holdings.com

SIRENA-TRAVEL JSC W www.sirena-travel.com

SITA W www.sita.aero

SUTHERLAND GLOBAL SERVICES W www.sutherlandglobal.com

TRAVELPORT GDS W www.travelport.com

UATP W uatp.com

WILLIS LIMITED W www.willis.com

WNS NORTH AMERICA INC. W www.wns.com

37 IATA STRATEGIC PARTNER SPECIAL

FLIGHT OPERATIONS 6Incorporating aircraft recovery, paperless aircraft operations, meteorological

38 FLIGHT OPERATIONS

AIRBUS KUNZ GMBH AIRCRAFT SGI AVIATION W www.airbus.com EQUIPMENT W www.sgiaviation.com W www.kunz.aero BOEING COMPANY, THE SLINGMAX® W www.boeing.com LUFTHANSA SYSTEMS AG RIGGING SOLUTIONS W www.LHsystems.com W www.slingmax.com BOMBARDIER AEROSPACE W www.bombardier.com MALABAR INTERNATIONAL UBIMET GMBH W www.malabar.com www.ubimet.com CAE INC. W www.cae.com MARKS SYSTEMS INC VETTER GMBH, A UNIT (DBA MASFLIGHT) OF IDEX CORPORATION CFM INTERNATIONAL W www.masflight.com W www.vetter.de W www.cfm56.com MEDAIRE WEATHERNEWS INC. EMBRAER S.A. W www.medaire.com W www.weathernews.com W www.embraer.com MITSUBISHI AIRCRAFT FLYHT AEROSPACE CORPORATION SOLUTIONS LTD W www.mrj-japan.com W www.flyht.com MTU AERO ENGINES AG FUJITSU LIMITED W www.mtu.de W www.fujitsu.com PASSUR AEROSPACE GE AVIATION W www.passur.com W www.geae.com PRATT & WHITNEY GLOBAL EAGLE ENTERTAINMENT W www.pratt-whitney.com W www.geemedia.com PRONAL HARRIS CORPORATION W www.pronal.com W www.harris.com RESQTEC ZUMRO B.V. INMARSAT W www.resqtec.com W www.inmarsat.com SAFRAN JEPPESEN W www.safran-group.com W www.jeppesen.com

39 IATA STRATEGIC PARTNER SPECIAL

FUEL Incorporating alternative fuel, fuel services, technical fuel group 7Sponsored by

GULF AVIATION airports; supporting airlines, plus a host of Alex Murphy, Head of Aviation operators in the general aviation market, from E [email protected] local authorities to helicopter operators, air W www.gulfaviation.com taxis, charter and management companies T +44 (0)845 270 7240 and flying schools. A Gulf Aviation, Lock Lane, Castleford Gulf Aviation is part of Certas Energy, one of WF10 2LA, United Kingdom the largest distributors of fuel and lubricants in A strategic partner of both IATA and JIG, Gulf Britain with 150 depots nationwide. The strength Aviation prides itself on exceeding customer of Certas Energy’s ground fuel business, and expectations. The difference between Gulf excellent relationships with all the key refiners, and others is that the business is grown through provides an invaluable supply network for Gulf relationships built on trust, service and quality. Aviation customers. Through our commitment As one of our customers, you’ll benefit from to the Safety F1rst campaign, Gulf Aviation excellent levels of service and customised embraces a culture of safety and compliance packages from an enthusiastic team of experts. principles; recognising that health, safety and Gulf Aviation delivers aviation fuels and environment values are fundamental to good lubricants to a wide range of customers across business performance, and integral to long- the UK, supplying aviation products at regional term business success.

40 FUEL

ACORN PETROLEUM PLC AIRBUS ATLANTIC FUELEX W acornpetroleum.com W www.airbus.com W www.atlanticfuelex.com

ADNOC DISTRIBUTION AIRCRAFT SERVICE ATMOS INTERNATIONAL W www.adnoc-dist.ae INTERNATIONAL GROUP (ASIG) LIMITED W www.asig.com W www.atmosi.com AEROFUELS OVERSEAS LIMITED ALBUSAILI SONS COMPANY AURORA AVIATION SA ACORN PETROLEUM PLC W www.albusaili.com W www.aurora-aviation.aero W acornpetroleum.com/ ALLEGRO DEVELOPMENT AVFUEL CORPORATION ADNOC DISTRIBUTION CORPORATION W www.avfuel.com W www.adnoc-dist.ae W www.allegrodev.com AVIATION FUEL SOLUTIONS AEROFUELS OVERSEAS LIMITED AIRPAS AVIATION AG INTERNATIONAL A.F.S.I. INC W www.aerofuels.com W www.airpas.com W www.aviationfuelsolutions.ca

AERONAUTICAL ALJAC FUELLING AVIATION SERVICES RESEARCH CENTER COMPONENT LIMITED MANAGEMENT LTD. W www.arc.sd W www.aljac.com W www.asm.services.aero

AEROPUERTOS Y ALLIED AVIATION SERVICES AXION ENERGY SERVICIOS AUXILIARES W www.alliedaviation.com ARGENTINA S.R.L. W www.asa.gob.mx W www.axionenergy.com ARGUS MEDIA LTD AFS AVIATION FUEL W www.argusmedia.com BASF SE SERVICES GMBH W www.basf.com W www.afs.aero APSCO, THE ARABIAN PETROLEUM SUPPLY CO. BETA FUELING SYSTEMS, LLC AIR BP LIMITED W www.apsco.com.sa W www.betafueling.com W www.airbp.com ASCON OIL COMPANY LIMITED BHARAT PETROLEUM AIR MANAGEMENT W www.asconoil.com CORPORATION LTD. INTERNATIONAL W www.bharatpetroleum.in W www.amimexico.com ASSOCIATED ENERGY GROUP LLC BOEING COMPANY, THE AIR TOTAL W www.aegfuels.com W www.boeing.com W www.total.com ATIO GROUP W www.atiogroup.com.mx

41 IATA STRATEGIC PARTNER SPECIAL

BURNHAM STERLING COMPAÑÍA ESPAÑOLA DE EMG MARKETING & COMPANY LLC PETRÓLEOS, S.A. (CEPSA) GODO KAISHA W www.burnhamsterling.com W www.cepsa.com W www.tonengeneral.co.jp/ english/ CALTEX AUSTRALIA CONIDIA BIOSCIENCE LTD PETROLEUM PTY., LTD. W www.conidia.com ENI SPA - REFINING & W www.caltex.com.au MARKETING DIVISION CONOIL PLC W www.eni.com/it_IT/prodotti- CEPS - CENTRAL EUROPE W www.conoilplc.com servizi/carburanti-combustibili/ PIPELINE SYSTEM aviation-fuel/aviation-fuel.shtml W www.nspa.nato.int COSMO OIL CO., LTD. W www.cosmo-oil.co.jp ENOC MARKETING LLC CFM INTERNATIONAL W www.enoc.com W www.cfm56.com CUROIL N.V W www.curoil.com EPIC AVIATION, LLC CHEVRON AVIATION W www.epic-aviation.com W www.chevron.com DAWI OIL LTD W www.dawioil.af EXXONMOBIL CITA PETROLEUM LIMITED AVIATION INTL. LTD. W www.citapetroleum.com DEUTSCHE BANK AG W www.exxonmobilaviation.com W www.db.com CIVIC PETROLEUM LIMITED FAUDI AVIATION GMBH W www.civicpetroleum.com EATON AEROSPACE GROUP W www.faudi-aviation.com W www.eaton.com CLEANSERVE INTEGRATED FLYHT AEROSPACE ENERGY SOLUTIONS LIMITED ECHA MICROBIOLOGY LTD. SOLUTIONS LTD W www.cleanservenergy.com W www.echamicrobiology.co.uk W www.flyht.com

CLH AVIACION EJET CONSULTANTS FSM MANAGEMENT GROUP W www.clh.es W www.jeta1.com W www.fsmgroup.ca

CNAF ELAFLEX FUELPLUS GROUP W www.cnaf.com W www.elaflex.de W www.fuelplus.com

COMMPORT AEROSPACE EMBRAER S.A. FULCRUM BIOENERGY, INC. SERVICES LTD W www.embraer.com W www.fulcrum-bioenergy.com W www.realtimefuel.com GAMMON TECHNICAL PRODUCTS, INC. W www.gammontech.com

42 FUEL

GB ENERGY LTD. INSPECTORATE KUWAIT AVIATION W www.gbgroup.com W www.inspectorate.com FUELLING COMPANY W www.kafco.com GE AVIATION INTERNATIONAL AERO W www.geae.com NAVIGATION SYSTEMS KUWAIT PETROLEUM CONCERN JSC CORPORATION GEVO INC. W www.ians.aero/en W www.kpc.com.kw W www.gevo.com J & D OILFIELD LANDMARK AVIATION GLOBAL OIL SERVICES INTERNATIONAL, SA W www.landmarkaviation.com W www.globaloilservices.af W www.jdoilfield.com LARGENT FUELS GLOBEFUEL SYSTEMS JET FUEL INTERNATIONAL W www.largentfuels.com & SERVICES GMBH LIMITED W www.globefuel.com W www.jetfuelinternational. LIBYA OIL AVIATION com.hk W www.oilibya.ae GULF AVIATION W www.gulfaviation.co.uk JETEX FZCO LIQUID CONTROLS LLC W www.jetex.com W www.lcmeter.com HANSACONSULT W www.hansaconsult.com JOINT-STOCK LUKOIL AVIATION COMPANY SOVEX BULGARIA EOOD HINDUSTAN PETROLEUM W www.sovex.ru W www.lukoil.bg CORPORATION LTD. W www.hindustanpetroleum.com JSC GAZPROMNEFT-AERO MACQUARIE BANK LIMITED W www.gazprom-neft.com W www.macquarie.com HYDRANTEN-BETRIEBS JUSHAD OIL & GAS LIMITED MAINAMI KUKO IDEMITSU KOSAN CO., LTD. W www.jushad.com SERVICE CO., LTD. W www.idemitsu.co.jp W www.mainami-ks.co.jp/ JX NIPPON OIL & ENERGY info.html INCHEON INTERNATIONAL CORPORATION AIRPORT CORPORATION W www.noe.jx-group.co.jp/ MERCK MILLIPORE W www.airport.kr english W www.merck.de

INDIAN OIL KAZMUNAYGAZ - AERO LLP MERCURY FUELS, INC. CORPORATION LIMITED W www.kmgaero.kz W mercuryfuel.com W www.iocl.com

43 IATA STRATEGIC PARTNER SPECIAL

MORGAN STANLEY PARKER HANNIFIN PUMA ENERGY www.morganstanley.com CORPORATION VELCON INTERNATIONAL B.V FILTRATION DIVISION W www.puma-energy.com MRS HOLDINGS W www.velcon.com W www.mrsgroupng.com QATAR JET FUEL COMPANY PECOFACET INTERNATIONAL W www.qjetfuel.com NAFTNA INDUSTRIJA W www.pecofacet.com SRBIJE J.S.C. QT TECHNOLOGIES W www.nis.eu PERTAMINA - AVIATION W www.qttechnologies.com W www.pertamina.com/aviation NESTE OIL CORPORATION Q8 AVIATION W www.nesteoil.com PETROBRAS AVIATION W www.Q8aviation.com W www.br.com.br NUTZFAHRZEUGE ROHR GMBH RAIZEN COMBUSTIVEIS S.A. W www.rohr-nfz.com PETROCHINA INTERNATIONAL W www.raizen.com (HONG KONG) OANDO MARKETING PLC CORPORATION LIMITED REPSOL W www.oandoplc.com W www.petrochinaintl.com.cn W www.repsol.com

OFC AVIATION PETROLEOS DE PORTUGAL RN-AERO LTD. FUEL SERVICES S.A. W www.galpenergia.com W www.rosneft.com/ W www.ofc.gr Downstream/petroleum_ PETROLIMEX AVIATION product_sales/aircraft_refueling/ OIL PRICE INFORMATION W www.petrolimex.com.vn/ SERVICE (OPIS) en-us/default.aspx ROLLS-ROYCE PLC W www.opisnet.com W www.rolls-royce.com PETRONAS AVIATION OMV PETROL OFISI W www.petronas.com RUBIS AVIATION W www.omv.com W www.rubis.fr PLATTS OOO LUKOIL-AERO W www.platts.com SAHARA GROUP LIMITED W www.lukoil.com W www.sahara-group.com PRATT & WHITNEY ORGANIZACIÓN TERPEL S.A. W www.pratt-whitney.com SAN-AI-OIL CO. LTD W www.terpel.com www.san-ai-oil.co.jp PTT PUBLIC COMPANY LIMITED SHELL &TOPAZ W www.pttplc.com AVIATION IRELAND LTD W www.shell.com

44 FUEL

SHELL AVIATION LTD. ST-AIRPORT SERVICES PTE LTD UNOPETROL EL SALVADOR SA W www.shell.com/aviation W www.st-airport.com (UNO AVIATION) W www.terra.hn/paginas_ SHENZHEN CHENG YUAN STANHOPE-SETA petroleo.php?orden_id=31 AVIATION OIL CO. W www.stanhope-seta.co.uk W www.cnaf.com VALERO ENERGY LTD STAR OIL GROUP W www.valero.com SINGAPORE PETROLEUM www.staroilgroup.com COMPANY LIMITED (SPC) VIETNAM AIR PETROL W www.spc.com.sg SUN JET SERVICESGBR COMPANY LTD www.sunjetservices.de W www.vinapco.com.vn SINOPEC (HONG KONG) AVIATION COMPANY LTD SWISSPORT INTERNATIONAL VITOL AVIATION W www.sinopec.com W www.swissport.com W www.vitolaviation.com

SONANGOL TAN SON NHAT PETROL WORLD FUEL SERVICES www.sonangol.co.ao COMMERCIAL JSC (TAPETCO) W www.wfscorp.com W www.tapetco.com SK ENERGY CO., LTD YPF S.A. W eng.skenergy.com TESORO REFINING W www.ypf.com & MARKETING SKA INTERNATIONAL W www.tsocorp.com GROUP / SKA ENERGY FZE W www.ska-arabia.com THY OPET W www.thyopet.com SKYNRG W www.skynrg.com TITAN AVIATION W www.titan-aviation.com SKYTANKING W www.skytanking.com TRISTAR TRANSPORT W www.tristar-transport.com SOCAR ENERGY SWITZERLAND GMBH UNITED AVIATION SERVICES W www.socarenergy.ch W www.uas.ae

SOL AVIATION SERVICES LTD. UNIVERSAL WEATHER AND W www.solpetroleum.com AVIATION, INC. W www.universalweather.com

45 IATA STRATEGIC PARTNER SPECIAL

GROUND OPERATIONS Incorporating airport development 8Sponsored by

TCR INTERNATIONAL Germany, Ireland, Italy, Norway, Sweden, Mercedes Dieguez, Marketing Spain, the Netherlands, the United Kingdom, and Communication Manager and recently Malaysia. TCR fleet comprises E [email protected] 22,000 assets, from which 19,000 nare GSE, and W www.tcr-group.com has more than doubled over the past six years. T +32 2 752 86 20 Some key facts: A Brussels Airport, Haachtsesteenweg 201, Turnover: over 140M Eur B-1820 Steenokkerzeel, Belgium Clients serve 300-plus airlines and with TCR’s Headquartered at Brussels airport since 1996, equipment they handle 5,000 flights a day TCR is the leading European provider of GSE TCR has a yearly customer retention rate of services. TCR offers expertise in: GSE rental; more than 96%, while growing the business GSE fleet sale and rent-back; GSE repair and with each customer and systematically maintenance, ramp assistance; and sales of adding new customers. pre owned GSE worldwide. TCR employs over World’s leading handling companies, airlines, 750 staff and is present in 95 airports and airports, and cargo handlers turn to TCR for 70 workshops in Belgium, Denmark France, their GSE requirements.

46 GROUND OPERATIONS

ACS CONSOLIDATED CAVOTEC FLADUNG GMBH PDC AVIATION GROUP PTY LTD W www.cavotec.com W www.pdc-aviation.com W www.aviationsolutions. com.au CHINA AIRCRAFT LEASING PORT OF SEATTLE - SEATTLE- GROUP HOLDINGS LIMITED TACOMA INTERNATIONAL AIRBUS W www.calc.com.hk/en/ AIRPORT W www.airbus.com Default.aspx W www.portseattle.org

AIRPAS AVIATION AG EVERGREEN APPLE NIGERIA POWER STOW A/S W www.airpas.com W www.evergreenapple.com W www.powerstow.com

ALPHA STAR GROUND HANDLING TCR INTERNATIONAL N.V. AVIATION SERVICES LOGISTIC - SAFEWRAP W www.tcr-group.com W www.alphastarav.com W www.safewrap.com.sa TECH MAHINDRA LIMITED AIRPORT COLLEGE HADID INTERNATIONAL W www.mahindrasatyam.com INTERNATIONAL LTD. SERVICES W www.airportcollege.com W www.hadid.aero TLD GROUP W www.tld-gse.com AVIATION QUALITY IAI ISRAEL AEROSPACE SERVICES GMBH INDUSTRIES LTD TRAVELPORT GDS W www.aviation-quality- W www.iai.co.il W www.travelport.com services.com JBT AEROTECH TRAVELSKY AVIATRANS W www.jbtaerotech.com TECHNOLOGY LIMITED INTERNATIONAL LIMITED W www.travelsky.net W www.aviatrans.com L.E.K. CONSULTING L.L.C. W www.lek.com TREPEL AIRPORT AVIATRANSPROCESS EQUIPMENT GMBH W www.aviatp.ru MEDINA QUALITY W www.trepel.com ASSURANCE SERVICES AZZURRA GROUND W www.medinaquality.com VESTERGAARD HANDLING SERVICES LTD COMPANY A/S W www.ghitalia.it MULAG FAHRZEUGWERK W www.g-vestergaard.com HEINZ WÖSSNER GMBH BOEING COMPANY, THE U. CO. KG WEIHAI GUANGTAI W www.boeing.com W www.mulag.de AIRPORT EQUIPMENT CO.,LTD W www.guangtai.com.cn

47 IATA STRATEGIC PARTNER SPECIAL

NEW DISTRIBUTION 9CAPABILITY

48 NEW DISTRIBUTION CAPABILITY

AMADEUS IT GROUP, S.A. INNOVATA LLC SIRENA-TRAVEL JSC W www.amadeus.com W www.innovataLLC.com W www.sirena-travel.com

ARINC INCORPORATED ITA SOFTWARE BY GOOGLE SITA W www.arinc.com W www.itasoftware.com W www.sita.aero

AXESS INTERNATIONAL JR TECHNOLOGIES SKYSCANNER LIMITED NETWORK, INC. W www.jrtechnologies.com W www.skyscanner.net W www.axess.co.jp/eng/ KIU SYSTEM SOLUTIONS TOPAS CO. LTD EVERYMUNDO LLC W www.kiusys.com W www.topas.com/company W www.everymondo.com NIIT TECHNOLOGIES TRAVELPORT GDS FARECOMPARE LP W www.niit-tech.com W www.travelport.com W www.farecompare.com OAG TRAVELSKY FARELOGIX INC. W www.oag.com TECHNOLOGY LIMITED W www.farelogix.com W www.travelsky.com OPENJAW TECHNOLOGIES LTD HEXAWARE TECHNOLOGIES W www.openjawtech.com TRIP TOP TECHNOLOGIES LIMITED W www.trip-top.com W www.hexaware.com/ OPTIONTOWN travel-transport-hospitality- W www.optiontown.com UATP solution.htm W www.uatp.com ORBITZ WORLDWIDE HITIT COMPUTER SERVICES W www.orbitz.com UNISYS CORPORATION W www.hititcs.com W www.unisys.com/ PAXPORT AB transportation IBM CORPORATION W www.paxport.net W www.ibm.com/industries/ VAYANT TRAVEL travel RADIXX SOLUTIONS TECHNOLOGIES, INC. INTERNATIONAL, INC. W www.vayant.com INDRA W www.radixx.com W www.indracompany.com/ WORLDTICKET A/S airlines RESERVE W www.worldticket.com W www.reserve.com.br INFINI TRAVEL ZEBRA TECHNOLOGIES INFORMATION, INC. SABRE HOLDINGS W www.zebra.com W www.infini-trvl.co.jp W www.sabre-holdings.com

49 IATA STRATEGIC PARTNER SPECIAL

10 PASSENGER EXPERIENCE incorporating common use, fast travel, interline tariffs, passenger facilitation, passenger standards, travel partners