Newly Refurbished, the Pen Draws Crowds Airbnb Study Shows Growth Across WA Backpacker Tax Relief to Drive Visitation

OSPITALITY WA The Magazine of the Australian Hotels Association (WA). October/November 2016 - Issue 55

Newly Refurbished, The Pen Draws Crowds Airbnb Study Shows Growth Across WA Backpacker Tax Relief to Drive Visitation

Corporate Corporate Corporate Corporate Corporate Sponsor Sponsor Sponsor Sponsor Sponsor

You’re with the Super Fund of the Year. That’s a plus.

We’re proud to be recognised as Rainmaker SelectingSuper’s Super Fund of the Year for the second consecutive year. Our consistent investment performance*, low fees and competitive insurance ensures you retire with more. And that’s a plus.

hostplus.com.au

Issued by Host-Plus Pty. Limited ABN 79 008 634 704, RSEL No. L0000093 AFSL No. 244392 as trustee for the Hostplus Superannuation Fund ABN 68 657 495 890 RSE No. R1000054, MySuper No. 68657495890198, which includes the Hostplus Pension. This information is general in nature and is not intended to be a substitute for professional financial product advice. You should determine the appropriateness of the information having regard to your objectives, financial situation and needs, and obtain and consider a copy of the Product Disclosure Statement before making an investment decision. Ratings are only one factor to be taken into account when deciding whether to acquire, continue to hold or dispose of a financial product. *Rainmaker SelectingSuper June 2015 Survey. HOST8975_SS_AHA_WA

HOST8975 Selecting Super 210x297_AHA_WA.indd 1 5/09/2016 1:38 pm

5 7

You’re with the Super Fund 16 12 10 of the Year. contents GENERAL NEWS EVENT NEWS VENUE NEWS That’s a plus. 5 Fight Over Price Parity Continues 12 WA Shines on National Awards 20 Revamped Peninsula Bar and 23 WA Bartenders are Helping People Stage Restaurant Focuses on High Diagnosed with Leukaemia 13 Hospitality Awards for Excellence Standard of Service, Food and Drink We’re proud to be recognised as Rainmaker SelectingSuper’s Super Fund 26 Online Reviews and Endorsements Tickets on Sale 24 The Reveley Reveals an Array of Under Review Food and Beverage at a Prime of the Year for the second consecutive year. Our consistent investment Location 27 Pollie in a Pub TOURISM NEWS performance*, low fees and competitive insurance ensures you retire 30 Flashback 7 Win on Backpacker Tax TRAINING NEWS with more. And that’s a plus. 10 Let’s Work to Change the Perception 6 Classroom Course Dates INSIDE NEWS that WA is too Expensive 16 Summer is Coming - Are Your Staff 4 CEO’s Report 28 Get Involved With ‘Just ANOTHER Trained hostplus.com.au 6 President’s Report DAY in WA’ 14 Middy with Mike WORKPLACE RELATIONS NEWS CORPORATE NEWS 18 Prepare Your Venue for a Potential ACCOMMODATION NEWS 22 New Corporate Members Visit from WorkSafe 8 Airbnb Numbers Continue to Swell 19 ‘Buyer Beware’ for Employers; Pre- Employment Checks are Important

Issued by Host-Plus Pty. Limited ABN 79 008 634 704, RSEL No. L0000093 AFSL No. 244392 as trustee for the Hostplus Superannuation Fund ABN 68 657 495 890 RSE No. R1000054, MySuper No. 68657495890198, which includes the Hostplus Pension. This information is general in nature and is not intended to be a substitute for professional financial product advice. You should determine the appropriateness of the information having regard to your objectives, financial situation and needs, and obtain and consider Hospitality WA is published by the Australian Hotels Association (WA). a copy of the Product Disclosure Statement before making an investment decision. Ratings are only one factor to be taken into account when deciding whether to acquire, For enquiries please contact 9321 7701, email [email protected] or visit www.ahawa.asn.au HOSPITALITYOSPITALITY WA WA 3 continue to hold or dispose of a financial product. *Rainmaker SelectingSuper June 2015 Survey. HOST8975_SS_AHA_WA H

HOST8975 Selecting Super 210x297_AHA_WA.indd 1 5/09/2016 1:38 pm Inside News

“For an airline that prides itself on its strong safety record to be promoting unlicensed accommodation is extremely concerning”

Follow Bradley Woods CEO’S REPORT @BradleyBWoods QANTAS SLAMMED FOR AIRBNB DEAL The announcement by Qantas that it has partnered Meanwhile, the ACCC’s announcement that it will with Airbnb to provide Frequent Flyer benefits and co- allow online travel agencies to restrict accommodation marketing is a slap in the face to the Australian hotel businesses from advertising a lower rate on their own industry. For Australia’s leading airline to be partnering website came as a disappointment to the industry, and with sharing accommodation providers, whose network the AHA is continuing advocacy efforts to improve the includes unlicensed, illegal and questionably safe deal. While OTAs have provided an important platform premises, is outrageous. for hotels and other accommodation providers, some say the power has shifted too far. Many in the WA For an airline that prides itself on its strong safety record accommodation industry are now focusing back on to be promoting unlicensed accommodation, that in customer loyalty programs, where a lower rate can be many cases does not meet basic fire and emergency offered, and improving the personalization of customer safety standards expected of the hotel industry, is experience. extremely concerning. Sharing economy short stay accommodation, provided through private homes and apartments, does not have anywhere near the same level of consumer safety Bradley Woods and amenity expected by hotels. Nor do these private accommodation providers universally pay their fair CEO AHA(WA) share of fees, taxes and charges. Qantas’ endorsement of Airbnb gives the AHA even more ammunition to demonstrate that these unlicensed accommodation providers must be regulated.

The AHA(WA) would like to acknowledge the following Corporate Sponsors

4 HOSPITALITY WA General News

FIGHT OVER PRICE PARITY CONTINUES The AHA and TAA met with parliamentary advisors in Canberra in September to push the hotel industry’s concerns about the recent Australian Competition and Consumer Commission (ACCC) ruling on OTA’s.

The ACCC has ruled that Booking.com and Expedia have loyalty groups, is a theoretical concept, which given its the right to stop hoteliers from publicly offering better complexity and the large number of small and medium- deals on their own web pages vs. the rates sold by the sized hotels is not practicable. OTA’s. One year after the French ‘Macron Law’ lead to the This decision forces hotels to go back to the pre-internet removal of any parity clauses between hotel portals and era; they are only allowed to offer lower rates through hotel companies, the market share of OTAs in France telephone bookings, walk-ins, and to customers via has still increased and OTAs continue to consolidate loyalty groups. This hinders the marketing goals of their position. The ACCC concern that without rate many accommodation hotels that are trying to expand parity clauses on hotels, OTA’s are unlikely to continue online marketing as the future in offline sales channels, is redundant. Competition between OTAs has not such as newspaper advertising, dwindles. increased.

Without the possibility of price differentiation on the hotels’ own websites, hotels are deprived of the only Key Points: effective means of advertising more favourable room prices. The continued application of best price clauses • The competition watchdog, ACCC, made a on hotels own websites prevents the expansion of the deal with travel sites Expedia and Booking. hotels’ own internet presence and thus deprives hotels com. of the possibility of holding their ground in negotiations with hotel portals. • Accommodation providers can’t advertise a The AHA(WA) believes every hotelier should have the lower price on their own website. freedom to be able to set their own conditions for their own services, and be able to fairly negotiate on contract • Loyalty program members can be offered a terms and conditions with every distribution partner. lower price. The purpose of competition law is not to protect certain business models, but to protect competition in the • Customers who call accommodation market. Best price clauses do have a major impact on a providers directly, or walk-in, can be offered hotels own distribution. a lower price than what’s offered on the The possibility of price differentiation on the hotels’ travel sites. websites, only by the setting up of non-public customer

HOSPITALITY WA 5 Inside News “The AHA’s advocacy and lobbying efforts surrounding the ‘backpacker tax’ reaped success with the government announcing it will introduce legislation to reduce the PRESIDENT’S new tax.” REPORT As many of our members can attest to, employing that the weather plays a role in consumption habits – international workers is an essential part of the business. and many beer gardens and outdoor areas of venues Whether they are backpackers or temporary migrants, were quieter than hoped for – but that won’t last long. these workers make up nearly 30% of our industry. The Warmer weather is on the way and we are looking AHA’s advocacy and lobbying efforts surrounding the forward to a long busy summer. ‘backpacker tax’ reaped success with the government Now is the time to ensure your staff are trained and announcing it will introduce legislation to reduce the ready to tackle the busier season. The AHA is offering new tax on working holiday makers and created a more a special deal for those people wishing to take the enticing environment. The announcement came at a Approved Managers Course. You can find details of that critical time because WA was seeing a drop in working on page 18. holiday makers – and this has a direct impact on the accommodation and hospitality sectors. Our job is not Finally, I’d like to congratulate the winners of the AHA over until the new laws are passed, and the AHA will National Awards for Excellence, including the three be in Canberra to continue lobbying on behalf of our winners from WA. You can see who they are on page members and the industry. 12. It’s definitely been a long winter and a cold start to spring. People in Perth have experienced the coldest September in over two decades and many restaurant and pub owners would like a little more sunshine to lure customers out of their homes. The record breaking cold Neil Randall snap, wind and rain has had an impact on hospitality State President businesses across the Perth region. There’s no doubt

CLASSROOM COURSE DATES Upcoming Management of Licensed Premises (MLP 1) Tuesday, 8 November 2016 Tuesday, 29 November 2016 Tuesday, 13 December 2016 Early bird and group booking rates available! Call us on 93217701 or email [email protected] for more details

6 HOSPITALITY WA TourismGeneral NewsNews

WIN ON BACKPACKER TAX Tourism and hospitality advocacy efforts over the last three years have been rewarded with the Commonwealth Government winding back its plan to introduce a 32.5% tax on backpacker earnings.

Since the original backpacker tax was announced Although the reduced tax rate represents a compromise in the 2014 Federal Budget, the Australian Hotels position for industry, the AHA and TAA, who were Association and Tourism Accommodation Australia engaged in close consultation with Government over have been strong advocates against changes, arguing the last six months, have welcomed the new lower it was contributing to a decline in working holiday rate. maker numbers and harmed Australia’s reputation as In a significant win for the industry, the Government a working holiday destination. adopted a range of further measures advanced by The decline came as dire news for an industry that AHA and TAA in submissions and advocacy targeted at according to a recent Deloitte report on the tourism lifting the international competitiveness of Australia’s industry workforce found there was a current shortage working holiday visa. Changes include raising the of 38,000 positions – a number expected to increase to eligibility age from 30 to 35 and reducing visa charges 123,000 by 2020. by $50 to $390. Greater flexibility to employ working holiday makers for 12 months will also be introduced, Working holiday makers have helped narrow the gap providing that after 6 months they are located at a and become an important source of labour for the different property. accommodation and hospitality industry. Particularly in regional and remote areas where they have helped With the original backpacker tax forecast to return fill chronic labour shortages and demand for seasonal $500 million to the Federal Government, the cost of a labour. compromise tax rate has been offset with the tax on superannuation payments to working holiday makers But it’s in Western Australia, where backpackers and departing Australia being increased to 95c. international workers account for 29% of the sector’s workforce, that the continued declines have hit hardest To safeguard the integrity of the visa class and respond and news of reforms are long-overdue. to concerns surrounding exploitation of backpackers, employers will be asked to comply with a one-off Tax Rules registration with the Australian Tax Office – a measure that will also help generate valuable data on the visa Effective from the 1st January 2017, working holiday program. makers on 417 and 462 visas earning up to $37,000 will be subject to a reduced tax rate of 19%, with continued on p. 11 ordinary tax rates applying to additional earnings.

HOSPITALITY WA 7 AccommodationGeneral News News

AIRBNB NUMBERS CONTINUE TO SWELL ACROSS PERTH AND WA

WA research findings confirm Airbnb’s accommodation listings are outstripping hotel room development in a market that remains unregulated by government.

Since launching in Australia in 2012, Airbnb has quickly three months from May to July, WA accommodation established a significant foothold in the Australian listings on Airbnb grew by nearly 23%, adding 1 229 market, becoming the single largest accommodation new listings to the market. provider with 77,000 listings nationally and 7,000 in WA alone. Its growth has been phenomenal but its real impact on Since May, the number of hotel supply and demand has been difficult to measure. Airbnb properties in WA has The Australian Hotels Association (AHA) has been at the forefront of lobbying efforts for research that will allow increased by more than 23% greater visibility of accommodation supply and demand in the sharing economy. The Western Australia Government has responded Geographically, the greatest number of Airbnb to industry advocacy for research into Airbnb by accommodation were located around the Perth CBD, contributing to a Bankwest Curtin Economics Centre Northbridge and key metropolitan tourism destinations study into the impact of Airbnb on the WA Tourism of Fremantle, Cottesloe, Scarborough, riverfront and Industry and Economy. surrounding suburbs. Popular holiday destinations in the South West and Great Southern, such as Margaret Preliminary findings from the research team, presented at River, Augusta and Esperance, also have high numbers an industry workshop in September, reflected a positive of listings. public perception of Airbnb that has the potential to grow visitation attracted to shared accommodation. Findings identify a movement away from the company’s roots with the number of private rooms declining What does the data say? over the monitored period, while entire homes and Western Australia lags far behind popular tourism city apartments increased to 57% in July. destinations like Paris, which has more than 50,000 Interestingly, homes make up 50% of properties listed Airbnb listings, and populous Australia capitals Sydney, in WA, while apartments make up 29%. with 16,000, and Melbourne with 12,000. The predominance of entire homes and apartments However, there is no doubt that Airbnb is set to in Airbnb listings is also evident in Sydney, where it continue growing at an above-average speed. Over the accounts for 60.3% of its more than 16,000 listings and

8 HOSPITALITY WA Accommodation News

55.3% of Melbourne’s 12,000 listings. Airbnb users were considered to be relatively different from WA hotel guests. In profile they are holiday With so many private residences on the market, the makers, usually younger in age, almost 45% are on their industry has concerns that not all properties constitute first visit to WA and interested in outdoor and cultural genuine private sharing, with the market vulnerable to activities. exploitation by commercial letting of accommodation. Popular source countries include France, Singapore and A lack of transparency effectively exempts landlords Korea. from onerous regulatory compliance, tax on revenue and responsibility for consumer, neighbours and the Regulating the sharing economy community. Curtin University’s final report is expected to be completed at the end of 2016. This will allow for the further collection of data, More than half of Airbnb interviews with stakeholders, benchmarking WA against properties in WA are listed as other cities and analysis of international and domestic visitation. entire houses The WA Government has signalled that this research will complement its inquiry into Airbnb which has been led by Parliamentary Secretary to the Premier and Minister According to the preliminary data, Curtin suggests that for Tourism, Hon Alyssa Hayden. with 82% of hosts having just one listing, the practice of commercial letting, often including more than one With the report close to finalisation it is anticipated that listing, may not yet have a foothold in WA. recommendations will inform government policy in the lead-up to the next election. Across the state, prices per night were found on average to be $70 for rooms and $150 for entire homes or apartments. Occupancy is considered to be low at 20%, which is also low compared with other countries.

Fancy a Beer on the Beach?

At Bathers’ Beach House, you can! Bigger Faster Better A new look. A new experience. A new Perth Airport. Call Phil to see how we can improve your liquor licence

What a difference our $1 billion private investment has made: • Terminal 2 opened in March 2013, offering efficiency and convenience for regional customers. 0417 976 009 • Terminal 1 Domestic, home to Virgin Australia, offers customers a world-class level of service with the opportunity to transfer seamlessly between regional, interstate and international services in one convenient location. [email protected] • Terminal 1 International has been expanded and upgraded with new arrivals and departures facilities, scheduled A380 services and a new Emirates lounge. Perth Airport has become a shopping and dining destination, and an exciting gateway to Western Australia. 16 years and counting….. perthairport.com.au HOSPITALITY WA 9 Tourism News

Photo courtesy of Tourism WA LET’S WORK TO CHANGE THE PERCEPTION THAT WA IS TOO EXPENSIVE

Gwyn Dolphin, Tourism WA Chief Executive Officer “If you build it, they will come” is a famous quote from the movie Field of Dreams. Unfortunately, it’s not quite as simple as that when we consider the 2000-plus new hotel rooms to come online in Perth by 2018.

When the State Government’s Perth is too expensive and too inaccessible. I know Hotel Incentive policy was this is true because a lot of agents and distributors in introduced in 2011, it was our key markets have told me just that. against a backdrop of scarce and expensive hotel rooms in They say they don’t try and sell Perth because it is Perth, particularly during the – in their view - the second most expensive city in week. Australia, behind Sydney. The recent, average room rate graph supports that top-line view. This, of course, was at the height of the most recent Tourism WA is doing a lot to let people know Perth mining investment cycle has changed for the better, and that our hotels and when business travellers attractions are better prepared than ever. filled those rooms. Now that We are spruiking the message far and wide, through sector has slowed, we need forums such as the Australian Tourism Exchange to attract more leisure visitors and international trade missions, as well as through to fill the gaps. cooperative marketing campaigns and events in key A lot of work is being done to markets with partners such as Crown and Hyatt, and make that happen. Public and through PR and marketing activity. private investment has seen However, a part of the problem is that many agents the redevelopment of Perth are selling their packages on rates negotiated 12 to on a massive scale, making 18 months ago, when the world was a very different our city a more attractive place to visit. place. This is compounding the perception that Perth Tourism WA has recently launched a new marketing is costly. I would encourage the industry to work campaign, Just Another Day in WA, aiming to drive together with Tourism WA to find solutions and give greater volumes of visitation. more visitors a memorable, extraordinary experience in Perth and Western Australia. However, there remains a lingering perception that

10 HOSPITALITY WA Tourism News WIN ON BACKPACKER TAX continued from p. 7

Luring Back the Backpackers Our high dollar and the challenges of the global market that made Australia an attractive place to travel and work have changed, and the challenge for government will be how to arrest the decline in applications which have fallen by 12% since 2012- 13. Government has responded to calls from industry to restore confidence in Australia as an attractive and competitive working holiday maker destination with a $10 million investment in a global youth campaign. Tourism Australia has been tasked with undertaking the campaign. What’s Next The Turnbull Government has signalled that it intends to act quickly to implement the changes, with the Treasurer calling on the Opposition to support the legislation when it comes to Parliament. If the Government fails to receive support from Labor, the passage of the reforms will depend on support from the minority Senators, and the AHA and TAA will be there to advocate for the industry.

NO ROCK TABLE BASE! An award winning Western Australian invention and design which automatically conform to the most rugged and uneven floor surfaces without any user interaction. (08) 9228 4878

Esplanade

Parkway Terrace Avenue View the full range at 6A Aberdeen Street Perth www.furnitureoptions.com.auHOSPITALITY WA 11

No Rock Option 2 Small Pictures.indd 1 29/09/2016 1:44:23 PM Event News

WA Shines on National Awards Stage

A young WA venue manager and two outstanding WA businesses were recognised at the 2016 AHA National Awards for Excellence held on the Gold Coast in September. Since 1993 the AHA National Awards for Excellence have recognised the very best of the Australian hotel and hospitality industry.

Hotel Industry Rising Star: Michael Strom, The Gate Bar and Bistro, Success “Being a young leader entering an established workplace isn’t easy at first, especially trying to get everyone to buy into your leadership style,” said Strom. “I found there wasn’t a one solution fits all approach and working alongside staff allowed them and myself to better understand one another. “The best way to improve my workplace has been to make small improvements in myself each and every day. “Being nominated on a national scale was an empowering experience, being fortunate enough to be a recipient is and continues to be an overwhelming feat. I feel as though this is largely because of the hospitable nature of the industry and a reflection of the individuals that make it larger than the award is itself,” said Strom.

Best Sporting Entertainment Venue: Crown Sports Bar, Crown Perth, Burswood “To be named Australia’s Best Sporting Entertainment Venue at the prestigious AHA National Awards is a tremendous achievement for Crown Perth and the dedicated team at Crown Sports Bar,” said Chris Harris, Crown Perth’s General Manager of Food and Beverage. “Since launching in March 2015, we have become renowned for delivering an unparalleled game-day atmosphere, supported by the biggest and highest quality sports bar screens in Australia spanning 139.5sqm, two bars, TAB facilities, as well as a private viewing area called The Box.” said Harris. “We are extremely proud of this award and will continue to lead the charge as Perth’s ‘Home of Sport’”.

Best Outdoor Area: The Mangrove Hotel, Broome The Mangrove Hotel is an iconic Broome venue offering casual dining and lounging zones. The Bay Club has been transformed into an expansive outdoor dining and bar area with a ‘Hamptons meets Palm Springs’ vibe. The outdoor area has enhanced the Mangrove Hotel and is the heart of the property.

12 HOSPITALITY WA TourismEvent News News

WHITE ON WHITE HEINEKEN 3 GALA BALL AND THE PRESENTATION OF THE 2016 AHA&AON HOSPITALITY AWARDS FOR EXCELLENCE

GET YOUR TICKETS NOW!

The AHA-Aon Hospitality Awards for Excellence have been celebrating and acknowledging excellence in the hotel and hospitality industry for over a decade. Attended by over 1,200 guests with the presentation of 42 awards, it is an exciting occasion to celebrate the best of Western Australia’s hospitality.

Date: Monday, 7 November Time: 6:30pm Place: Grand Ballroom, Crown Perth Dress: Formal Cocktail - Jacket and Tie (Don’t forget to have fun with a splash of white)

Call 9321 7701 or go to www.ahawa.asn.au/events to book your tickets.

HOSPITALITY WA 13 Inside News

A MIDDY Helping your business manage energy better. WITH MIKE That’s where our energy’s going.

Key cards, computerised tills, customer data - these days you business is using more or less energy, or track your usage can control most things in hospitality at the touch of a button. at multiple premises. For more information or to register, And you can access and act on this information in an instant. visit synergy.net.au/myaccount

Your energy is no different. Energy control is in your hands Never before have you had access to so much data and With Synergy See & Save, you could make a big difference to your information to inform how much or how little energy you energy bill. Learn which areas of your business are consuming the Two Crowd Controllers for Two Patrons? use in your business. Having more control of your energy is most energy, set energy-saving goals to control your usage and particularly helpful as the costs involved in supplying energy export your energy usage data for review in your own cost report. to run your business continue to change. Clearing the Cobwebs of Legislation To see how your business could save, The 2016 State Budget announcement signalled changes visit synergy.net.au/seeandsave to State Government regulated electricity tariffs commencing I’ll start with a quote from Aristotle to sound philosophical; “Even when laws have been written 1 September 2016. down, they ought not always to remain unaltered.” You can find more information on these changes at Prices changes take effect synergy.net.au/pricechanges But I’ll follow up with a quote from someone more cynical patrons within a busy venue; however, the key words from 1 September 2016. for the sake of journalistic balance, because in truth I’m here are “acceptable ratio” and “busy venue”. If you How Synergy can help you best manage these changes Take control of your energy use at 80% cynic, 20% philosopher & 0% journalist; “Laws are only have two patrons in the bar do you really need Register for My Account and take control. My Account has a synergy.net.au/myaccount like cobwebs, which may catch small flies, but let wasps two crowd controllers to control the crowd? What if great range of tools to give you more visibility and control of your and hornets break through.” you have 30 or 40 people sitting down enjoying a meal business’ energy use. View your billing history, select from a number Implement business energy efficiency in your restaurant? Are your diners really that unruly One of the cobwebs that catches small flies and could of different payment options to suit your needs, see when your with See & Save as to require two trained crowd controllers, or should do with being altered is the standard security condition; the venue manager or licensee be able to handle any

“Crowd Controllers, licensed under the Securities and situation likely to arise? MK_SYN0465_9 Related Activities (Control) Act 1996, are to be employed I’m sure I’m not telling you anything new when I say at a ratio of two (2) crowd controllers for the first one that engaging two crowd controllers for a minimum of 4 hundred (100) patrons and one (1) crowd controller hours when you have less than a hundred people in your for each additional one hundred (100) patrons or part venue can be the difference between a profit and a loss, thereof must be on duty from…” but the problem here is if your Licence or ETP conditions This condition can be found on many hotel & tavern say you must, then you MUST. licenses or extended trading permits (ETP’s). All is not lost however. You have two options: live with it There are two primary issues in relation to this standard or strive to change it. If you have a condition that makes it security condition, the first of those being the absence impractical to trade, you can’t just pick and choose when of a trigger number for the first two crowd controllers. you will or won’t follow those conditions. What you This means that if you have this condition imposed on need to do is lodge an “Add Vary Cancel Application” to your licence you must employ a minimum of two crowd have that condition cancelled or amended and replaced controllers from the designated time regardless of how by a condition that recognises your manner of trade, the many people you have in the venue. actual number of patrons, the provisions of the relevant Acts and balances those considerations against legitimate The second issue being that this condition does not concerns for public safety and the amenity of the area. recognise the exemption for Managers of Licensed premises in the Security and Related Activities (SRA) If there is one thing I’ve learned in my time here it’s that Regulations, which allows for a manager of licensed if we are going to avoid the cobwebs of legislation, we premises to act in the role of a crowd controller. first need to understand it, and then we can either avoid it or strive to change it. SRA Regulations, Part 2, (4:) A natural person who is the licensee or manager of licensed premises is exempt from If you have conditions on your licence or ETP that you section 37 to the extent that he or she performs crowd would like to have amended and would like some control activities on those premises in compliance with assistance or guidance, please don’t hesitate to contact the Liquor Control Act. me – I’m more than happy to have a chat over a middy. On the face of it, requiring licensed trained crowd Cheers controllers to be on duty at an acceptable ratio sounds Mike A like a reasonable condition for the safety of staff and

14 HOSPITALITY WA Event News

Helping your business manage energy better. That’s where our energy’s going.

You can find more information on these changes at Prices changes take effect synergy.net.au/pricechanges from 1 September 2016. How Synergy can help you best manage these changes Take control of your energy use at Register for My Account and take control. My Account has a synergy.net.au/myaccount great range of tools to give you more visibility and control of your business’ energy use. View your billing history, select from a number Implement business energy efficiency of different payment options to suit your needs, see when your with See & Save MK_SYN0465_9 TSG Artists in Glass - merging artistic skill with engineering excellence and technical know-how

We specialise in large stained glass projects for business, corporate, the hotel and entertainment industry and discerning individuals who care about quality and tradition. We are renowned for our specialist work on large projects. We can produce classical designs or three dimensional structures with textural contrasts to create unique, merged and colourful effects. With over a hundred years of experience behind us Tradition Stained Glass can offer a diverse range of products from creation to installation.

If you are looking for something unique, then look no further than TSG Artists in Glass – where art has been crafted for over a century.

Western Australian Glass Artists CARRINGTON ST RD LE A Mcneece KD Place C O T Unit 10, 6 Mcneece Place, O’Connor, Western Australia 6163 S D

PEEL RD K C

O Telephone: (08) 9430 4707 Mobile: 0416 060 864 Email: [email protected] T S

SOUTH ST www.traditionstainedglass.com.au HOSPITALITY WA 15 APPROVED MANAGER TRAINING CLASSROOM Register now + pay the same price as online. SAVE OVER 25%! Price $224 (normally $297) Summer is SPECIAL OFFER FROM $224 coming ONLINE MLP + 1 FREE COURSE Are your staff trained? + FREE RSA or FREE Online Conflict Resolution or FREE Online Allergen Awareness or FREE Service with a Smile Platinum

16 HOSPITALITY WA Summer is coming Are your staff trained?

For more information or to book a course contact the Training Department on 9321 7701 or email [email protected] RSA TRAINING Member special $49 quick & easy to complete

To access the member special enter “valuedmember10” into the discount code field on the payment page. Be sure to select YES when asked if you own, operate or work for an AHA member.

RTO4748 HOSPITALITY WA 17 Workplace Relations

PREPARE YOUR VENUE FOR A POTENTIAL VISIT FROM WORKSAFE WorkSafe has announced it will be continuing its inspection program this year with a focus on smaller accommodation operators.

WorkSafe has advised that this inspection program is • protection from burns from hot liquids, surfaces intended to assist employers within the industry meet or steam; their legislative obligations in the area of occupational health & safety. • working in hot conditions

All employers have an obligation to provide a safe • ventilation in hot kitchens, rest breaks in cool working environment for their employees. The areas and consumption of fluids; and hospitality industry involves dealing with a range of • beverage gas safety. hazards. Where WorkSafe inspectors identify non-compliance As an employer, you must make sure you know the with occupational safety and health laws, they will risks and take reasonable steps to not expose your provide information and in some instances, take employees and customers to hazards. If you fail in enforcement action. This may include giving verbal this duty, the consequences can be expensive. directions or issuing improvement or prohibition WorkSafe has indicated that they will be looking at notices. compliance in a number of priority areas including: You can ensure that your venue is prepared for a • control of infectious diseases; potential visit from inspectors by identifying and assessing any potential risks to the safety and health • training and supervision of new and young of workers. workers; WorkSafe has developed a checklist for Pubs, Taverns • labelling, storage and use of chemicals; and Bars. It’s available on the AHA(WA) website. Login to the member’s area and click on Workplace • language and literacy issues; Relations Latest News.

• fire prevention and evacuation plans; For more information or to seek further advice, please contact our Workplace Relations team on 9321 7701. • violence and aggression at work;

• safety with knives and other sharp tools;

18 HOSPITALITY WA Workplace Relations

‘BUYER BEWARE’ FOR EMPLOYERS; PRE- EMPLOYMENT CHECKS ARE IMPORTANT

A recent decision by the Fair Work Commission has highlighted the importance of paying attention to pre-employment checks and following up any red flags.

Most employers ask applicants to answer a set of standard essentially a ‘bad candidate’ that would not have been pre-employment questions. Common questions include offered a contract if it had followed up his arrest record whether they have been arrested in the past, whether with him. This was ‘a significant and remarkable failure’ by they have the required qualifications and whether they MFES in the pre-employment stage in the Commissioner’s have ever made a compensation claim. opinion.

In September 2015, Mr Duggan applied to become a fire Overall, Commissioner Wilson noted that there is no fighter recruit with the Metropolitan Fire and Emergency general accepted principal that an employee may Services Board (MFES). be dismissed during probation on the basis of some uncovered pre-employment incident. In his pre-employment form, he answered ‘yes’ in response to the statement ‘have you been arrested That issues should have been followed up in the pre- since you turned 18?’, however, at the interview MFES employment stages and as Mr Duggan did not conceal it, apparently didn’t notice Mr Duggan’s answer and failed MFES cannot revive it as a basis for dismissal. to follow up or ask any further questions about his arrest record. He was offered a contract and commenced his This meant that MFES could not rely on Mr Duggan’s training in February 2016 with a 3 month probationary arrest record to dismiss him. Instead, Commissioner period. Wilson considered that he should have been given a first and final warning and had his probation extended for a In April 2016, Mr Duggan’s colleagues discovered that he further 3-6 months. had been banned from practice as a ‘health professional’ for 6 years for inappropriate dealings with patients, The findings above have general application especially including alleged sexual assault whilst he was working as to unfair dismissal applications. Essentially, this decision an osteopath. makes it ‘buyer beware’ for employers. If an employer fails to see a red flag and ask the right questions, it These proceedings were ongoing when he started appears it will be very hard to rely on that red flag further working for MFES and the decision was handed down down the track. in March 2016. Mr Duggan did not tell MFES about the proceedings or the final decision. Mr Duggan was also Finally, it is important to note that this was not a case arrested for sexual assault in relation to these incidents but where the employee lied. Mr Duggan answered the was subsequently acquitted or charges were withdrawn question about his arrest record truthfully. in July 2015. Where an employee falsely states they have some After learning the above, MFES decided to terminate Mr qualification or lies about their arrest record there is an Duggan’s employment on the basis that it no longer had added element of dishonesty that would weigh towards trust and confidence in him. It also considered that he it being a valid reason for dismissal. Although, as always, could not perform parts of his role due to the ban on him each case is different. from working as a ‘health professional’. The major points that members should take away from Mr Duggan argued that he had been honest in the this case are: recruitment process but was not asked to elaborate about • Pre-employment checks are important and should his arrest history. On that basis, he claimed that there was be carefully done whether it is criminal records, no valid reason to dismiss him 6 months later. He made qualifications or references. an application for the dispute to be decided by the Fair Work Commission. • If you don’t follow up, you may not be able to rely on something down the road. The Commissioner considered that Mr Duggan had engaged in misconduct by failing to inform MFES of the If you would like any queries about the above, ongoing proceedings against him and the decision to ban please contact our Workplace Relations Team on him from being a ‘health professional’. However, in the (08) 9321 7701 Commissioner’s opinion, that alone was not sufficient to be serious misconduct or grounds for dismissal.

MFES’ reason for dismissal was that Mr Duggan was

HOSPITALITY WA 19 Venue News

REVAMPED PENINSULA BAR AND RESTAURANT FOCUSES ON HIGH STANDARD OF SERVICE, FOOD AND DRINK Conveniently located on the water front in the heart of Mandurah, ‘The Pen’ is an historical landmark with a modern day vibe.

The original Peninsula Hotel was built in 1899, an iconic produce: one for the bar, one for the restaurant and a venue in Mandurah, it remained close to its original functions menu. Large table bookings in the restaurant form for over 100 years. In 2015 The Pen was renovated as well as functions for up to 150 people are available. and rebranded, and what was previously known as “M on the Point” turned into the Peninsula Bar and “We are a solid team of passionate Restaurant, which opened its doors three weeks before professional people who ultimately just Christmas 2015. want to provide great food and outstanding The venue’s waterfront and central location are key service to the people of Mandurah.” assets and it has a capacity for 860 patrons. There is a sports bar, a garden bar, restaurant and hotel. The Dani Rooney, General Manager Pen also offers three different menus with fresh local

20 HOSPITALITY WA Venue News

The Peninsula Bar and Restaurant Building was already established but redesign was: Brandon Cross 1 Marco Polo Drive @ thepenmandurah and Mandurah Homes Mandurah WA 6210 P: 9534 9899 @pen_mandurah Sound & Lighting: Megavision W: www.thepenmandurah.com.au

With 48 beer taps, Facebook as well as daily posts on both Instagram and a range of craft Facebook. beer, an extensive “We hold many events here such as Oktoberfest, RnB wine list and the night, wine dinners, wine best cocktails in nights, beer education Mandurah, The and more. We have a lot Pen is quickly of functions and are very becoming the flexible,” said Rooney. most popular bistro in town. After less than a year of being open, The Pen has over “We are trying to 1000 followers on Instagram take things up a level in Mandurah in the hospitality and almost 6000 on scene. We spend lots of time on wine lists and training,” Facebook. Staff and owners said The Pen’s General Manager Dani Rooney. spend at least 10 hours The Pen provides a relaxing and welcoming atmosphere a week communicating, for people to enjoy both food and drinks. It is suitable discussing and being active for families and also fun and enjoyable for people on a on social media. It is the night out. The Pen strives to ensure a safe place to dine main form of advertising and drink and is trying to help combat the sometimes and communication, which negative image that Mandurah has by creating a venue is complemented with a that is on par with those in Perth. webpage that is updated regularly. The staff like to give people an experience when they come to dine rather than just a meal. They are well trained to provide patrons with educated and knowledgeable service. “We are a solid team of passionate professional people who ultimately just want to provide great food and outstanding service to the people of Mandurah,” said Dani Rooney. The design is exposed waterfront meets industrial chic and includes wood furnishings, exposed brick and hanging lights. The venue uses social media predominantly for marketing and events. All of The Pens events are up on

HOSPITALITY WA 21 Corporate News NEW CORPORATE MEMBERS Advanced Pest Control Corporate Sponsor Contact: Yohan Vales de Menezes Address: Unit 3/110 Erindale Road BALCATTA WA 6021 Phone: 08 9240 6840 Email: [email protected] Website: www.advancedpestcontrol.com.au Advanced Pest Control provide specialist pest control services to the hospitality and accommodation industry including cockroaches, rats/mice, bed bugs and termites. A 100% Western Australian owned and operated company since 1988 with ISO 9001, 14001 and 18001 accreditations. STAFLR Corporate Sponsor Contact: Brian Briscoe Address: Level 1/28 Ruse Street OSBORNE PARK WA 6017 Phone: 1300 766 038 Email: [email protected] Website: www.staflr.com Staflr is a casual staffing portal, which solves the problem of filling last minute shifts. Book and rate your own casual staff & access external available casuals as well. 45 day free trial of the product for any AHA members. St John Ambulance Western Australia Limited Gold Corporate Member Contact: Alan Davies Address: 209 Great Eastern Highway BELMONT WA 6104 Phone: 08 9334 1222 Email: [email protected] Website: www.stjohnambulance.com.au St John Ambulance is a non-profit, humanitarian organisation (and Registered Training Organisation) focused on delivering a world-class ambulance service and making first aid a part of every Western Australian’s life. Wattle Facilities Group Preferred Supplier Contact: Chris Bell Address: B5 Hugh Edwards Drive Perth Airport, WA 6105 Phone: 08 9477 1999 Email: [email protected] Website: www.wattle.net.au As a local family owned business, Wattle Facilities Group can provide all aspects of Facilities Management: Planned Maintenance/Maintenance Services, Mechanical Services, Electrical Services, Plumbing & Gas, Meter Readings, Fire & Emergency Systems. Our Building Maintenance division includes Project Management, Maintenance Services including painting, glazing repairs & installs, flooring repairs, doors/lock & hardware, Pest control & cleaning services. Our Landscaping division can provide grounds & garden services, reticulation installs & maintenance, tree pruning & stump grinding, watering & fertilising We work by our 5 main core values: • Safety • Capability • Compliance • Synergy • Response 22 HOSPITALITY WA General News WA Bartenders are helping people diagnosed with leukaemia Over 160 venues across Perth and regional WA signed up to be part of the Leukaemia Foundation’s 2016 U.G.L.Y Bartender of the Year campaign. U.G.L.Y stands for Understanding, Generous, Likeable, You. More than 1300 Western Australians are expected to be diagnosed with blood cancer or related disorders this year. All of the money that bartenders raise goes to providing accommodation for regional families who need to live in Perth while their loved one receives medical treatment. Every $80 raised equals one night’s accommodation.

Fast Facts: • Every 41 minutes an Australian is diagnosed with blood cancer • The average stay for patients and families in one of the Leukaemia Foundation’s apartments is four months • The apartment is provided at no cost to the patient • The Leukaemia Foundation relies on the U.G.L.Y campaign to fund the accommodation

Be U.G.L.Y. in 2016!

[Understanding • Generous • Likeable • You] This year U.G.L.Y. Bartenders all over Western Australia will be raising funds in fun and fabulous ways in their venue for the Leukaemia Foundation. The highest fundraiser in WA takes home a $3,000 Flight Centre Gift Card, with a Hoshizaki Ice Machine or Lancer Beverage Systems products and services to the value of $7,500 for their venue. PLUS there are fantastic incentive prizes for every U.G.L.Y. Bartender raising over $1,000.

FOR MORE INFO AND TO REGISTER: uglybartender.org.au

2016 WA Campaign: 1 October - 14 November

PRINCIPAL SPONSOR BAR TOOL PARTNER MEDIA PARTNER #uglybartender uglybartender.org.au HOSPITALITY WA 23 Venue News

THE REVELEY REVEALS AN ARRAY OF FOOD AND BEVERAGE AT A PRIME LOCATION With unrivaled views of Elizabeth Quay and the Swan River, The Reveley offers multiple dining and drinking areas for all occasions.

The Reveley was named after Henry Willey Reveley, Tony Bahagiar and Chris Brockwell. All three are one of the first engineers to work on the Swan hospitality royalty and committed to creating a River colony. venue that Perth can come to know, love and be proud of. Born in Reading, Berkshire, England, Henry Willey Reveley and his Spanning three levels, the ground floor bistro wife Amelia arrived in 1829 at the site that would come to be known as Fremantle. Reveley helped design and build the port of Perth’s first structure, a small stone jetty that is located on a tiny piece of land at the end of what we now know as Pier Street. It still exists today under the Supreme Court Gardens. The Reveley Bar opened its doors on the 14th of April 2016 to an expectant and excited dining public. The venue is the brain child of Tim McLernon,

24 HOSPITALITY WA Venue News

The Reveley TheReveley Architecture, Building & Design Furniture: Brandon Cross Architects, Eastern Promenade, LOT 901 Mobilia for the furniture, Utopia Industries Shop Fitters, Bozzy Riverside Dr, Perth WA 6000 Retractable Blinds, Tiffany Keal Styling for the interiors Architects, TheReveley Kimberley Green Construction T: 6314 1350 Sound, Lighting & Audio Visual: Saahak Custom Design W: www.thereveleybar.com.au

offers family friendly options in a bright, airy and the custom cocktail and drinks menu offered. casual space. The Reveley has already seen many people enjoy The first level dining room offers a more formal its great spaces, delicious drinks and varied menu, dining experience with an innovative menu that with functions and events next on the agenda. focuses on locally sourced seafood and produce. Groups of up to 40 guests can enjoy a 2 or 3 course Henry’s rooftop bar enjoys an almost 360 degree set menu in the dining room while personal and The venue is the brain child of Tim McLernon, corporate functions of up to 140 guests can be Tony Bahagiar and Chris Brockwell. All three booked on both the ground floor and roof top. are hospitality royalty and committed to As with all openings, creating a venue that Perth can come to know, there have been love and be proud of. challenges; however, with the experience view of The Swan River, Kings Park and the Perth and commitment of city skyline. the team of industry professionals, the It offers a simple bites menu that complements standard of service and products that we have come to expect at its older brother The Stables is sure to be achieved. With a focus on locally sourced produce, Executive Chef Ben Keal has put together a menu that fit the brief of delicious, accessible food that complements the space and the innovative drinks list. For more information please visit our website at www.thereveleybar.com.au or call (08) 6314 1350.

HOSPITALITY WA 25 General News Online Reviews and Endorsements Under Review As part of an international sweep, the Australian Competition and Consumer Commission is assessing the review policies of sharing economy platforms. The international initiative targets online reviews and endorsements. The Australian Consumer law prohibits businesses from or irrelevant is not misleading. However, selectively making or inducing false or misleading representations removing or editing negative reviews is misleading. through testimonials or reviews.

“Operators of sharing economy platforms must make Incentivised consumer reviews sure that they have appropriate policies to regulate the The ACCC recommends that incentives should only be use of reviews to avoid misleading consumers,” said offered in exchange for reviews of your business, its ACCC Deputy Chair Delia Rickard. The ACCC is sweeping products or services if: a range of platforms to find out what platforms are disclosing about their policies for publishing reviews and • incentives are offered equally to consumers likely ensuring that reviews, and the way they are presented, to be complimentary and consumers likely to be are accurate and don’t mislead consumers. critical, and positive and negative reviews are treated the same The sweep will provide information to assist the ACCC’s • the reviewer is expressly told that the incentive is engagement with the sector, including guidance for available whether the review is positive or negative businesses and individuals involved in the sharing • the incentive is prominently disclosed to users who economy which will be released later this year. The rely on affected reviews information will also be shared with the ACCC’s ICPEN partners, as well as to the Australian state and territory The ACCC advises online review platforms disclose consumer protection agencies. Prevent your business information about incentives which the platform offers from potentially receiving large fines by following ACCC in exchange for a review. The information should be advice placed by the platform prominently on the review page. The ACCC has three clear messages for businesses handling online reviews: • Be transparent about commercial relationships and don’t let these influence the order in which reviews are published. • Don’t post or publish misleading reviews. • Editing or deleting unfavourable reviews may be SEARCHENGINE misleading. ...your key to WA business

Be transparent about commercial relationships It is recommended that industry players be open and transparent to consumers using review platforms about commercial relationships which impact on, or have the potential to impact on, consumer reviews.

Misleading reviews SelectSelect or lists Search or... Hospitalitysearch organisations & executives Reviews may mislead consumers where they are presented as impartial, but were in fact written by There are 4,028 results: 3,478 articles, 363 people and the reviewed business; a business competing with the 185 organisations from our WA index of... reviewed business; a third party on behalf of one of the above (e.g. a marketing or public relations firm); third persons paid to write a review when they have not used ȑ the product. 87,152 25,459 7,746 80+ business articles business people organisations industry lists The omission of credible consumer reviews Searchable, constantly updated and downloadable The ACCC says deleting or hiding reviews suspected of being fake or reviews which are offensive, defamatory KNOW YOUR INDUSTRY WITH 26 HOSPITALITY WA BUSINESSNEWS.COM.AU General News Pollie in a Pub

BEN MORTON MP, FEDERAL LIBERAL MEMBER FOR TANGNEY

What are your 3 favourite pubs of the past that are no longer, like the Lynwood pubs in WA and why? Arms Hotel and the High Road Hotel in Riverton. These pubs provided a much needed focus for local community The Bull Creek Tavern activity and, while they weren’t for everyone, new more modern pubs with a focus on family and community have The Bully is a great value Steak an important role to play in society today. and Chips joint in my electorate. Raffles Hotel My local for Friday drinks. What can government do to support growth The Left Bank in the tourism and hospitality sectors? Great food, and views to match. With so much competition these days I understand the great expense for venues to stay relevant and attractive to What’s your “usual” order customers. While this competition is great for the customer, in a pub? this can put pressure on the favourite local. Government has to stay informed by the Hospitality Industry Steak, with a side of mushroom about how Awards and Employment Legislation are actually sauce. working in practice for industries that are dominated by shift hours that fall outside of 9-5. Government also has Are pubs still a focal point for the WA to make fair, pragmatic and timely changes where they are needed to let industry employ more people and meet our community? demands as customers. The local watering hole is one of Australia’s most authentic I also think Local Authority’s also need to focus more closely icons. It’s the first thought of road-weary travellers when on entertainment options around food and drink venues to they arrive, looking for a place to sleep, share a pint and bring people into our city and local entertainment precincts. have a hearty feed. More temporary food and drink vendors crammed in for special events aren’t the answer. I don’t think that Australian heritage is going to disappear any time soon. Every one of us need to make the effort to get out more and it’s not about making it expensive, just see what our It is a shame that some country pubs are struggling. Younger city has to offer, it’s so surprising when you chat that so people particularly are moving to cities or bigger regional many people don’t even realise what is there to eat drink centres for work and study; that puts pressure on all of the and do. I am confident Premier Colin Barnett’s personal businesses in small towns that rely on people living locally. focus with the Tourism portfolio will make a big difference Locals in my own community have reminisced about the in this space.

BEN’S PICKS

ENTRÉE MAIN DESSERT Flash fried calamari Steak sandwich Pavlova with seasonal Ploughman’s plate Grilled snapper and fruit Tomato salad with salad Chocolate mousse buffalo mozzarella Chicken parmigiana Cheese board

HOSPITALITY WA 27 Tourism News

GET INVOLVED WITH ‘JUST ANOTHER DAY IN WA’ Tourism WA’s #justanotherdayinWA campaign is up and running, and there’s an opportunity for AHA(WA) members to be part of the marketing initiative.

Get your creative hat on, get your camera ready and Tourism WA says the campaign has reached more capture what makes your business unique. You can than five million consumers since launching in June, adopt the style of ‘just ANOTHER DAY in WA’ in your with new immersive content in the form of video and social posts and imagery sections of your website. editorial features from locals, travellers and experts. The campaign has also engaged 140,000 people on www. You can also encourage your customers to share their justanotherdayinwa.com. experiences using #justanotherdayinWA. Tourism WA is also leveraging partnerships through Tourism WA says there are two big benefits for using its international teams and extending the reach of the hashtag #justanotherdayinWA on your business the content those markets with cooperative activity social media pages: alongside Qatar Airways, STA Travel and World Travellers • It means Tourism WA’s social media team can see amongst others. them and may reuse them on Instagram, Facebook, Social media like Facebook and Twitter is an important Twitter or the Just Another Day in WA website, part of the campaign and Tourism WA says it’s seen exposing your business to hundreds of thousands a huge response. The hashtag #justanotherdayinWA of people who follow Western Australia across each has generated 50,000 new user generated experiences of these platforms. on Instagram, from travellers and locals experiencing • It also makes you a part of the #justanotherdayinWA extraordinary moments in Western Australia. community, with individuals and businesses that use the tag tending to follow others who do as well.

28Photo:H OSPITALITYSpool Photography WA and Tourism WA Tourism News

Tips from Tourism WA to keep in mind when posting:

• Does it show a distinctly Western Australian experience? • Does it feature a hidden gem waiting to be discovered? • Is the story/post told in a first-person narrative? • Is the story/post warm, positive and personable? • Most importantly, does it make me want to visit Western Australia?

INSTAGRAM • The easiest way to get involved in the campaign is to tag your posts: #justanotherdayinWA and @mention Tourism WA by typing @westernaustralia in your post captions.

#justanotherdayinWA

TWITTER

• Follow the campaign on Twitter: www.twitter.com/westaustralia • @mention Tourism WA by typing @WestAustralia in your tweets

FACEBOOK • Like the Extraordinary Western Australia Facebook page: facebook. com/extraordinarywesternaustralia • @mention Tourism WA’s page by typing @Western Australia (note: the space between Western and Australia) in posts from your page • Post photos and videos directly to Tourism WA’s Facebook page • Participate in fan conversations in the comments section

HOSPITALITY WA 29 General News

Flashback

The AHA(WA)’s magazine Hospitality WA used to be called Hotel Review of Western Australia. We dipped into our archives to see what was happening back in 1967.

In November 1967 the AHA(WA) published a story about using a computer to help calculate the additional cost of drinks sold in country hotels.

30 HOSPITALITY WA General News In September 1967 the AHA(WA) wrote about the importance of government in the development of a tourism industry in Australia. Not much has changed:

FREE water filter supplied with every purchase! LOCAL NEWS Liquor experts continue Pebble Ice The multi-purpose ice to help Australia’s local to see you throughout the entire day!

independents From breakfast displays to midmorning smoothies, Increased bottleshop right through to happy customer base & sales. hour and then cooling your Bottlemart makes cocktails all night long. a difference for the independent and the customer.

Be part of a great brand... VISIT OUR SALES SHOWROOM Contact Bottlemart’s GM, Mike Stubber & DEMONSTRATION KITCHEN e: [email protected] ph: 0419 992 542 16/7 Abrams Street, Balcatta, WA 6021 Phone: 08 6217 0700 Fax: 08 6217 0799 Email: [email protected]

Better get to HOSPITALITY WA 31 HOSPITALITY WA