For Immediate Release

Finalists for Tourism Awards 2021 unveiled, with new awards for sustainability, exemplary employers and community care

Singapore, 30 June 2021 –The Singapore Tourism Board (STB) is pleased to announce today the 77 finalists for the Experience Excellence, Enterprise Excellence and Customer Service categories of the 2021 Singapore Tourism Awards, Singapore’s most prestigious awards for the tourism sector. This year’s awards recognise and celebrate the extraordinary resilience and dedication shown by our tourism stakeholders and businesses as they continue to navigate the challenges of the COVID-19 pandemic.

Three new awards have also been added to the Special Recognition Category– Special Award for Sustainability, Special Award for Most Exemplary Employer and Special Award for Community Care (Business and Individuals). In line with the vision to position Singapore as a top sustainable and innovative urban destination, the Special Award for Sustainability recognises businesses which are leading the charge in test-bedding sustainable tourism solutions that, among other things, reduce waste, achieve carbon neutrality, and promote conservation. The other two new awards pay tribute to businesses who have displayed exceptional care towards their staff and the community during this challenging period. The recipients of these new awards will be unveiled on 23 July at a virtual awards ceremony, at which the Guest of Honour is Minister for Trade and Industry Mr Gan Kim Yong.

Many of the nominees this year have shown resilience by adapting their business models and products to the changing landscape of tourism. These include new entrants to the list such as:

• Tour operator Tribe Tours’ “牛车水 Murders (Chinatown Murders) Game Tour” for Outstanding Tour Experience, for displaying the ability to tap new and engaging tour formats to attract a local audience.

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• Standard Chartered Singapore Marathon 2020 for Outstanding Leisure Event, which featured a hybrid race format incorporating a virtual race and augmented reality. • Milken Institute Asia Center for Outstanding Event Organiser, which combined virtual and holographic components with an in-person event at the Milken Institute Asia Summit 2020.

Mr Terrence Voon, Director, Communications & Marketing Capability, STB said, “We are heartened by our tourism sector’s dedication to reimagine experiences for new audiences, even as they continue to cope with the impact of COVID-19. The Singapore Tourism Awards is an integral part of STB’s efforts to recognise these inspiring organisations and individuals who have displayed such passion, resilience and ingenuity. We thank them for their continued efforts to improve their offerings, which will put Singapore’s tourism industry on a strong footing as we prepare for recovery.”

Please refer to Annex A for the full list of finalists1.

For interview requests, please contact: Paige Lee Senior Manager Communications Singapore Tourism Board Tel: +65 6831 3684 Email: [email protected] or call the STB Media Hotline at + 65 9011 2071

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About the Singapore Tourism Awards

Organised by the Singapore Tourism Board (STB), the Singapore Tourism Awards brings together Singapore's tourism sector to celebrate individuals and organisations that best deliver exceptional experiences and achieve enterprise excellence. The Awards is an integral part of STB's efforts to raise the Singapore tourism sector's competitiveness by motivating

1 Finalists were selected by STB from nominations submitted by businesses and stakeholders, based on their achievements in 2020

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organisations and individuals to create compelling experiences or adopt best practices. For more information, visit www.singaporetourismawards.com.

About the Singapore Tourism Board

The Singapore Tourism Board (STB) is the lead development agency for tourism, one of Singapore’s key economic sectors. Together with industry partners and the community, we shape a dynamic Singapore tourism landscape. We bring the Passion Made Possible brand to life by differentiating Singapore as a vibrant destination that inspires people to share and deepen their passions.

More: www.stb.gov.sg or www.visitsingapore.com | Follow us: facebook.com/STBsingapore or linkedin.com/company/singapore-tourism-board

ANNEX A

The Singapore Tourism Awards 2021 Finalists

Customer Service Excellence Category Finalist

Mr Calantog Gain Mark Olmedo Certis Cisco Aviation Security Pte Ltd

Mr Han Jun Customer Service Excellence for Certis Cisco Aviation Security Pte Ltd Attractions Ms Limbaring Irene Grace Yonson Certis Cisco Aviation Security Pte Ltd

Ms Nur Iyliani Binte Razali Development Corporation

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Ms Freida Ng Li Qi Quincy Hotel, Far East Hospitality

Ms Sofia Muju Franklin Rendezvous Hotel Singapore

Customer Service Excellence for Mr Suresh Kumar Hotels Amara Sanctuary Resort Sentosa and Amara Singapore, Amara Holdings

Ms Yong Ching Yi Yvette The Seacare Hotel, Seacare Co-operative Ltd

Mr Ashley David Towpich

Customer Service Excellence for Ms Marie Abegail Jumao-as Food and Beverage RC Hotels, Fairmont Singapore

Mr Ryan Haque Doulay

Sofitel Singapore Sentosa Resort and Spa

Ms Sobresida Gina Lubos 25 Degrees Burgers & Liquor Bar, GCH Pte Ltd

Mr Abdul Qadir Bin Minhat Resorts World Sentosa Customer Service Excellence for Ms Chansey Tan Hui Ting Retail Resorts World Sentosa

Mr Goh Qi Zhen Lagardère Travel Retail Singapore

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Mr Muhammad Azhar Bin Mohd Zulkifli Resorts World Sentosa

Ms Gowri D/O Veren SMRT Trains

Ms Joy Rajagopal Customer Service Excellence for SMRT Trains Transport Mr Subramaniam S/O Rajoo SMRT Roads

Mr Voon Boon Hin SMRT Roads

Mr Colin Goh Zhen Yu Let’s Go Tour Singapore Mr Darius Phee Customer Service Excellence for Monster Day Tours, Woopa Travels Tourist Guiding Mr Robin Loh Let’s Go Tour Singapore

Mr Tan Jun Wei (Jeff) Monster Day Tours, Woopa Travels

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Experience Excellence (Leisure)

Category Finalist

Canopy Park, Jewel Changi Airport

Kiztopia Kiztopia Pte Ltd Outstanding Attraction

Experience National Gallery Singapore National Gallery Singapore

S.E.A. Aquarium™ Resorts World Sentosa

Good Luck Beerhouse Good Luck Beerhouse

Outstanding Casual Dining Jigger & Pony Experience Jigger & Pony

Slake Slake Pte Ltd

Odette Outstanding Fine Dining The Lo & Behold Group Experience Restaurant Labyrinth Restaurant Labyrinth

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Zén Frantzén Group

Duxton Reserve Singapore, Autograph Collection Marriott International

Lloyd’s Inn Singapore Outstanding Hotel Experience Lloyd’s Inn Singapore

Shangri-La Rasa Sentosa, Singapore Shangri-La International

Jewel Changi Airport Outstanding Shopping Mall Experience The Shoppes at Marina Bay Sands

Bukit Brown at Sunset Jane’s Singapore Tours Pte Ltd

牛车水 Murders (Chinatown Murders) Tribe Tours Pte Ltd

Outstanding Tour Experience Fascinating World of Aviation PLUS Exclusive Hangar Tour Xperience DMC Pte Ltd

Let’s Go Kelong Experience Let’s Go Tour Singapore Pte Ltd

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Culture Cartel 2020 Culture Cartel Pte Ltd Outstanding Leisure Event Standard Chartered Singapore Marathon 2020 IRONMAN Asia Pte Ltd

Experience Excellence (MICE)

Category Finalist

Outstanding Event Venue Marina Bay Sands Expo & Convention Centre Experience

Milken Institute Asia Center for Milken Institute Asia Summit 2020 Outstanding Event Organiser Messe Berlin (Singapore) Pte Ltd for TravelRevive

IEEE International Conference on Computational Electromagnetics (ICCEM) Outstanding Business Event Resorts World Sentosa

Singapore Airshow 2020 Experia Events Pte Ltd

Enterprise Excellence

Category Finalist

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Virtual Sentosa Sentosa Development Corporation

“Make Time For A Holiday” Campaign Sentosa Development Corporation

Outstanding Marketing Idea Doraemon’s Time-Travelling Adventures in Singapore National Museum of Singapore

No Scream Challenge Skypark Sentosa by AJ Hackett (Bungy Holdings Singapore Pte Ltd)

Aqua Gastronomy Resorts World Sentosa

Marina Bay Sands Outstanding Business Innovation Pico Art International Pte Ltd

Zouk Clarke Quay Pte Ltd

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Special Recognition Awards

Category Finalist

Mandai Park Holdings

Marina Bay Sands Special Award for Sustainability Paya Lebar Quarter Mall

Resorts World Sentosa

Capella Hotel, Singapore

Far East Hospitality Management

Special Award for Most Exemplary Employer Marina Bay Sands

Wildlife Reserves Singapore

CapitaLand Singapore Special Award for Community Care (Business and Individuals) Mandarin Oriental, Singapore

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Marina Bay Sands

Mr Ian Soh Mandarin Oriental, Singapore

Ms Loo Sew Min Resorts World Sentosa

One Farrer Hotel

Resorts World Sentosa

SATS-CREUERS Cruise Services Pte Ltd (SCCS) & Star Cruise Travel Services Pte Ltd (Star Cruise)

Shangri-La Hotel, Singapore

Shangri-La’s Rasa Sentosa Resort & Spa, Singapore

*All listings are in alphabetical order as at 21 June 2021

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