For Immediate Release Finalists for Singapore Tourism Awards 2021 unveiled, with new awards for sustainability, exemplary employers and community care Singapore, 30 June 2021 –The Singapore Tourism Board (STB) is pleased to announce today the 77 finalists for the Experience Excellence, Enterprise Excellence and Customer Service categories of the 2021 Singapore Tourism Awards, Singapore’s most prestigious awards for the tourism sector. This year’s awards recognise and celebrate the extraordinary resilience and dedication shown by our tourism stakeholders and businesses as they continue to navigate the challenges of the COVID-19 pandemic. Three new awards have also been added to the Special Recognition Category– Special Award for Sustainability, Special Award for Most Exemplary Employer and Special Award for Community Care (Business and Individuals). In line with the vision to position Singapore as a top sustainable and innovative urban destination, the Special Award for Sustainability recognises businesses which are leading the charge in test-bedding sustainable tourism solutions that, among other things, reduce waste, achieve carbon neutrality, and promote conservation. The other two new awards pay tribute to businesses who have displayed exceptional care towards their staff and the community during this challenging period. The recipients of these new awards will be unveiled on 23 July at a virtual awards ceremony, at which the Guest of Honour is Minister for Trade and Industry Mr Gan Kim Yong. Many of the nominees this year have shown resilience by adapting their business models and products to the changing landscape of tourism. These include new entrants to the list such as: • Tour operator Tribe Tours’ “牛车水 Murders (Chinatown Murders) Game Tour” for Outstanding Tour Experience, for displaying the ability to tap new and engaging tour formats to attract a local audience. Page 1 of 11 • Standard Chartered Singapore Marathon 2020 for Outstanding Leisure Event, which featured a hybrid race format incorporating a virtual race and augmented reality. • Milken Institute Asia Center for Outstanding Event Organiser, which combined virtual and holographic components with an in-person event at the Milken Institute Asia Summit 2020. Mr Terrence Voon, Director, Communications & Marketing Capability, STB said, “We are heartened by our tourism sector’s dedication to reimagine experiences for new audiences, even as they continue to cope with the impact of COVID-19. The Singapore Tourism Awards is an integral part of STB’s efforts to recognise these inspiring organisations and individuals who have displayed such passion, resilience and ingenuity. We thank them for their continued efforts to improve their offerings, which will put Singapore’s tourism industry on a strong footing as we prepare for recovery.” Please refer to Annex A for the full list of finalists1. For interview requests, please contact: Paige Lee Senior Manager Communications Singapore Tourism Board Tel: +65 6831 3684 Email: [email protected] or call the STB Media Hotline at + 65 9011 2071 End About the Singapore Tourism Awards Organised by the Singapore Tourism Board (STB), the Singapore Tourism Awards brings together Singapore's tourism sector to celebrate individuals and organisations that best deliver exceptional experiences and achieve enterprise excellence. The Awards is an integral part of STB's efforts to raise the Singapore tourism sector's competitiveness by motivating 1 Finalists were selected by STB from nominations submitted by businesses and stakeholders, based on their achievements in 2020 Page 2 of 11 organisations and individuals to create compelling experiences or adopt best practices. For more information, visit www.singaporetourismawards.com. About the Singapore Tourism Board The Singapore Tourism Board (STB) is the lead development agency for tourism, one of Singapore’s key economic sectors. Together with industry partners and the community, we shape a dynamic Singapore tourism landscape. We bring the Passion Made Possible brand to life by differentiating Singapore as a vibrant destination that inspires people to share and deepen their passions. More: www.stb.gov.sg or www.visitsingapore.com | Follow us: facebook.com/STBsingapore or linkedin.com/company/singapore-tourism-board ANNEX A The Singapore Tourism Awards 2021 Finalists Customer Service Excellence Category Finalist Mr Calantog Gain Mark Olmedo Certis Cisco Aviation Security Pte Ltd Mr Han Jun Customer Service Excellence for Certis Cisco Aviation Security Pte Ltd Attractions Ms Limbaring Irene Grace Yonson Certis Cisco Aviation Security Pte Ltd Ms Nur Iyliani Binte Razali Sentosa Development Corporation Page 3 of 11 Ms Freida Ng Li Qi Quincy Hotel, Far East Hospitality Ms Sofia Muju Franklin Rendezvous Hotel Singapore Customer Service Excellence for Mr Suresh Kumar Hotels Amara Sanctuary Resort Sentosa and Amara Singapore, Amara Holdings Ms Yong Ching Yi Yvette The Seacare Hotel, Seacare Co-operative Ltd Mr Ashley David Towpich Resorts World Sentosa Customer Service Excellence for Ms Marie Abegail Jumao-as Food and Beverage RC Hotels, Fairmont Singapore Mr Ryan Haque Doulay Sofitel Singapore Sentosa Resort and Spa Ms Sobresida Gina Lubos 25 Degrees Burgers & Liquor Bar, GCH Pte Ltd Mr Abdul Qadir Bin Minhat Resorts World Sentosa Customer Service Excellence for Ms Chansey Tan Hui Ting Retail Resorts World Sentosa Mr Goh Qi Zhen Lagardère Travel Retail Singapore Page 4 of 11 Mr Muhammad Azhar Bin Mohd Zulkifli Resorts World Sentosa Ms Gowri D/O Veren SMRT Trains Ms Joy Rajagopal Customer Service Excellence for SMRT Trains Transport Mr Subramaniam S/O Rajoo SMRT Roads Mr Voon Boon Hin SMRT Roads Mr Colin Goh Zhen Yu Let’s Go Tour Singapore Mr Darius Phee Customer Service Excellence for Monster Day Tours, Woopa Travels Tourist Guiding Mr Robin Loh Let’s Go Tour Singapore Mr Tan Jun Wei (Jeff) Monster Day Tours, Woopa Travels Page 5 of 11 Experience Excellence (Leisure) Category Finalist Canopy Park, Jewel Changi Airport Jewel Changi Airport Kiztopia Kiztopia Pte Ltd Outstanding Attraction Experience National Gallery Singapore National Gallery Singapore S.E.A. Aquarium™ Resorts World Sentosa Good Luck Beerhouse Good Luck Beerhouse Outstanding Casual Dining Jigger & Pony Experience Jigger & Pony Slake Slake Pte Ltd Odette Outstanding Fine Dining The Lo & Behold Group Experience Restaurant Labyrinth Restaurant Labyrinth Page 6 of 11 Zén Frantzén Group Duxton Reserve Singapore, Autograph Collection Marriott International Lloyd’s Inn Singapore Outstanding Hotel Experience Lloyd’s Inn Singapore Shangri-La Rasa Sentosa, Singapore Shangri-La International Jewel Changi Airport Outstanding Shopping Mall Experience The Shoppes at Marina Bay Sands Marina Bay Sands Bukit Brown at Sunset Jane’s Singapore Tours Pte Ltd 牛车水 Murders (Chinatown Murders) Tribe Tours Pte Ltd Outstanding Tour Experience Fascinating World of Aviation PLUS Exclusive Hangar Tour Xperience DMC Pte Ltd Let’s Go Kelong Experience Let’s Go Tour Singapore Pte Ltd Page 7 of 11 Culture Cartel 2020 Culture Cartel Pte Ltd Outstanding Leisure Event Standard Chartered Singapore Marathon 2020 IRONMAN Asia Pte Ltd Experience Excellence (MICE) Category Finalist Outstanding Event Venue Marina Bay Sands Expo & Convention Centre Experience Milken Institute Asia Center for Milken Institute Asia Summit 2020 Outstanding Event Organiser Messe Berlin (Singapore) Pte Ltd for TravelRevive IEEE International Conference on Computational Electromagnetics (ICCEM) Outstanding Business Event Resorts World Sentosa Singapore Airshow 2020 Experia Events Pte Ltd Enterprise Excellence Category Finalist Page 8 of 11 Virtual Sentosa Sentosa Development Corporation “Make Time For A Holiday” Campaign Sentosa Development Corporation Outstanding Marketing Idea Doraemon’s Time-Travelling Adventures in Singapore National Museum of Singapore No Scream Challenge Skypark Sentosa by AJ Hackett (Bungy Holdings Singapore Pte Ltd) Aqua Gastronomy Resorts World Sentosa Marina Bay Sands Outstanding Business Innovation Pico Art International Pte Ltd Zouk Clarke Quay Pte Ltd Page 9 of 11 Special Recognition Awards Category Finalist Mandai Park Holdings Marina Bay Sands Special Award for Sustainability Paya Lebar Quarter Mall Resorts World Sentosa Capella Hotel, Singapore Far East Hospitality Management Special Award for Most Gardens by the Bay Exemplary Employer Marina Bay Sands Wildlife Reserves Singapore CapitaLand Singapore Special Award for Community Care (Business and Individuals) Mandarin Oriental, Singapore Page 10 of 11 Marina Bay Sands Mr Ian Soh Mandarin Oriental, Singapore Ms Loo Sew Min Resorts World Sentosa One Farrer Hotel Resorts World Sentosa SATS-CREUERS Cruise Services Pte Ltd (SCCS) & Star Cruise Travel Services Pte Ltd (Star Cruise) Shangri-La Hotel, Singapore Shangri-La’s Rasa Sentosa Resort & Spa, Singapore *All listings are in alphabetical order as at 21 June 2021 Page 11 of 11 .