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Exploring the Role of ICT- Enabled Social Innovation to Support The Exploring the role of ICT- Enabled Social Innovation to support the modernisation of EU Social Protection Systems Findings and insights from analysis of case studies in fourteen Member States Gianluca Misuraca, Giulio Pasi, Fabienne Abadie, Csaba Kucsera and Marco Virginillo 2017 EUR 28570 EN This publication is a Science for Policy report by the Joint Research Centre (JRC), the European Commission’s science and knowledge service. It aims to provide evidence-based scientific support to the European policymaking process. The scientific output expressed does not imply a policy position of the European Commission. Neither the European Commission nor any person acting on behalf of the Commission is responsible for the use that might be made of this publication. Contact information: Gianluca Misuraca, Senior Scientist, IESI Project Leader European Commission's Joint Research Centre, Directorate for Growth & Innovation, Seville, Spain Email: [email protected] JRC Science Hub https://ec.europa.eu/jrc JRC106484 EUR 28570 EN PDF ISBN 978-92-79-68102-8 ISSN 1831-9424 doi:10.2760/256658 Luxembourg: Publications Office of the European Union, 2017 © European Union, 2017 The reuse of the document is authorised, provided the source is acknowledged and the original meaning or message of the texts are not distorted. The European Commission shall not be held liable for any consequences stemming from the reuse. How to cite this report: Misuraca, G., Pasi, G., Abadie, F., Kucsera, C., Virginillo, M., (2017) 'Exploring the role of ICT-Enabled Social Innovation to support the modernisation of EU Social Protection Systems: findings and insights from analysis of case studies in fourteen Member States', EUR 28570 EN; doi:10.2760/256658 All images © European Union 2017 Title 'Findings and insights from analysis of case studies on the role of ICT-Enabled Social Innovation to support the modernisation of Social Protection Systems in the EU' Abstract This report presents the results of the analysis of case studies on how ICT-enabled social innovations promoting social investment can contribute to the modernisation of social protection systems in the EU. The case studies are drawn from 14 different Member States and address diverse social services and policy domains. Evidence from the analysis points out to the strong potential of using new approaches based on ICT-enabled social innovation to support public authorities, at various governance levels, in their efforts to improve the effectiveness and impact of social services delivery mechanisms and outreach. The analysis makes a first attempt to assess the relationship between different typologies of ICT-enabled social innovation and the broader social protection system in which they are embedded in. The results of the cross-analysis of case studies allowed defining a set of policy implications that can help policy makers to drive social change. Among many, two in particular might be considered especially relevant in order to take full advantage of ICT-enabled social innovation potential: the simplification of procedures through an open-government approach and the use of European Structural and Investment Funds to further finance ICT-based developments in the social sector. Acknowledgments This report has been elaborated by the IESI Team of the Human Capital and Employment Unit of the European Commission's Joint Research Centre, Directorate B - Growth and Innovation. It is part of the research on 'ICT-Enabled Social Innovation to support the implementation of the Social Investment Package', conducted with DG Employment, Social Affairs and Inclusion (DG EMPL). It also integrates the findings of the 'Study on the role of ICT-enabled Social Innovation promoting social investment in support to the modernisation of Social Protection Systems in the EU', conducted by KPMG Advisory Spa, under the supervision of Pier Luigi Verbo and Marco Virginillo. We would like to thank all the experts and representatives of stakeholders who provided crucial inputs at all stages of the research, especially as regards identifying the most promising cases and review of the preliminary results of the analysis. In this regard, a special thank you goes to Alexander Heichlinger, Expert at the European Institute of Public Administration (EIPA) and Alfonso Lara Montero, Policy Director of the European Social Network (ESN) who reviewed intermediate pieces of the research and provided valuable comments and suggestions for improvement. Finally, we are particularly grateful to colleagues from DG EMPL who encouraged us to investigate this area of research, and provided support and guidance. Note This report is based on the results of the IESI Project conducted under the Administrative arrangement between JRC and DG EMPL (№ 33268-2014-01) for a multi-year research on 'ICT enabled Social Innovation to support the Implementation of the Social Investment Package'. For more information: https://ec.europa.eu/jrc/en/iesi Disclaimer: The information and views set out in this publication are those of the authors and do not necessarily reflect the official opinion of the Commission. The Commission does not guarantee the accuracy of the data included in this study. Neither the Commission nor any person acting on the Commission’s behalf may be held responsible for the use which may be made of the information contained therein. © European Union, JRC, 2017 1 Table of contents Executive summary ............................................................................................... 3 1 Introduction ...................................................................................................... 8 1.1 Policy background ........................................................................................ 8 1.2 The IESI Research ....................................................................................... 8 1.3 This report ................................................................................................ 10 2 Methodology ................................................................................................... 11 2.1 Research design ........................................................................................ 11 2.2 Literature review ....................................................................................... 12 2.3 Case studies ............................................................................................. 12 3 Review of the state of the art ............................................................................ 15 3.1 Social protection systems in Europe ............................................................. 15 3.2 Key characteristics and trends of European social services .............................. 19 3.3 ICT-enabled social innovation in social service provision ................................. 27 4 Cases overview ............................................................................................... 33 4.1 Main characteristics ................................................................................... 33 4.2 Areas of focus across the case studies .......................................................... 37 5 Results from cross-case analysis ....................................................................... 40 5.1 ICTs potential for modernising social protection systems ................................ 40 5.2 Social innovation elements which determined case success ............................. 47 5.3 Evidence of impact on service integration ..................................................... 50 5.4 Support to the Social Investment Package objectives ..................................... 54 5.5 Sustainability and transferability of the cases analysed ................................... 61 6 Conclusions .................................................................................................... 64 6.1 Key results ............................................................................................... 64 6.2 Policy implications ..................................................................................... 66 6.3 Future research ......................................................................................... 68 References ......................................................................................................... 70 List of abbreviations and definitions ....................................................................... 83 List of tables ....................................................................................................... 84 List of figures ...................................................................................................... 85 Annex – Summary of Case Studies ........................................................................ 86 2 Executive summary This report provides an overview of the results of the analysis of selected case studies on how ICT-enabled social innovations promoting social investment can contribute to the modernisation of social protection systems in the European Union. The case studies have been identified and analysed as part of the research project entitled “ICT-Enabled Social Innovation to support the implementation of the Social Investment Package” (IESI) conducted by the European Commission´s Joint Research Centre, in collaboration with the Directorate General for Employment, Social Affairs and Inclusion. Objectives This report aims to explore (i) the relationship between different typologies of ICT-enabled
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