A Little Bird Told Me So...:The Emotional, Attributional, Relational and Team-Level Outcomes of Engaging in Gossip

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A Little Bird Told Me So...:The Emotional, Attributional, Relational and Team-Level Outcomes of Engaging in Gossip University of Pennsylvania ScholarlyCommons Publicly Accessible Penn Dissertations 2012 A Little Bird Told Me So...:the Emotional, Attributional, Relational And Team-Level Outcomes Of Engaging In Gossip Shimul Melwani University of Pennsylvania, [email protected] Follow this and additional works at: https://repository.upenn.edu/edissertations Part of the Business Administration, Management, and Operations Commons, Management Sciences and Quantitative Methods Commons, and the Organizational Behavior and Theory Commons Recommended Citation Melwani, Shimul, "A Little Bird Told Me So...:the Emotional, Attributional, Relational And Team-Level Outcomes Of Engaging In Gossip" (2012). Publicly Accessible Penn Dissertations. 548. https://repository.upenn.edu/edissertations/548 This paper is posted at ScholarlyCommons. https://repository.upenn.edu/edissertations/548 For more information, please contact [email protected]. A Little Bird Told Me So...:the Emotional, Attributional, Relational And Team-Level Outcomes Of Engaging In Gossip Abstract In this paper, I examine the consequences, both positive and negative, of initiating and participating in gossip in work-related contexts. While a commonly held perspective is that gossip is harmful in that it hurts relational interactions by encouraging coalition-building and engendering divisiveness, an alternative hypothesis is that gossip's emotional attributes, can also help to foster stronger relationships and help individuals navigate complex environments. Specifically, I explore the influence of gossip at multiple levels of analysis: individual, dyadic and group. In Study 1, a laboratory experiment that looks at the short-term benefits of engaging in gossip (versus two control conditions, self-disclosure and task discussion), I find that individuals who engage in gossip experience higher positive emotions, energy and motivation but lower levels of state self-esteem. These gossiping dyads also experience dyadic benefits of relationship closeness and cooperation. Study 2 explored both the reputational and team-level outcomes of gossip. This study showed that team members who engaged in gossip were seen as being less trustworthy. Furthermore, gossip centrality had an inverted U-shaped curvilinear relationship with perceptions of competence. Study 2 showed that gossip about team members negatively influenced team outcomes such as psychological safety, cooperation and viability and increased team-level perceptions of politics while gossip about individuals outside the team has a positive effect on these outcomes, enhancing levels of team cooperation and decreasing perceptions of politics at the team-level. More detailed mediation analyses showed that team process variables, psychological safety and perceptions of politics measured halfway through the course of the team, mediated the negative relationship between intra-team gossip density and team cooperation and team viability measured at the end of the team's lifecycle. In terms of the relationship between extra-team gossip density and team cooperation, it was mediated by decreased team perceptions of politics. This research contributes to the emerging field of inquiry on gossip by providing a comprehensive model of the consequences of gossip at three different levels of analysis as well as a strong empirical test of the effect of gossip on organizationally-relevant outcomes. Degree Type Dissertation Degree Name Doctor of Philosophy (PhD) Graduate Group Management First Advisor Sigal G. Barsade Keywords cooperation, emotions, gossip, relationships, teams Subject Categories Business Administration, Management, and Operations | Management Sciences and Quantitative Methods | Organizational Behavior and Theory This dissertation is available at ScholarlyCommons: https://repository.upenn.edu/edissertations/548 A LITTLE BIRD TOLD ME SO…: THE EMOTIONAL, ATTRIBUTIONAL, RELATIONAL AND TEAM-LEVEL OUTCOMES OF ENGAGING IN GOSSIP Shimul Melwani A DISSERTATION in Management For the Graduate Group in Managerial Sciences and Applied Economics Presented to the Faculties of the University of Pennsylvania in Partial Fulfillment of the Requirements for the Degree of Doctor of Philosophy 2012 Supervisor of Dissertation Dr. Sigal Barsade, Joseph Frank Bernstein Professor of Management Graduate Group Chairperson Dr. Eric Bradlow, The K.P. Chao Professor of Marketing, Statistics and Education Dissertation Committee: Dr. Nancy Rothbard, David Pottruck Associate Professor of Management Dr. Jennifer S. Mueller, Assistant Professor of Management A LITTLE BIRD TOLD ME SO…: THE EMOTIONAL, ATTRIBUTIONAL, RELATIONAL AND TEAM-LEVEL OUTCOMES OF ENGAGING IN GOSSIP COPYRIGHT Shimul Melwani 2012 iii ACKNOWLEDGEMENTS Anyone who knows me even slightly would know that that this is one of the most difficult sections for me to write. As someone who finds it difficult to ask for help and tends to be overwhelmed with gratitude for help on even the smallest of tasks, just reminding myself about how each individual here has helped me develop this dissertation, both intellectually and affectively floods me with emotion. My deepest gratitude is to my advisor, Dr. Sigal Barsade. I have been amazingly fortunate to have an advisor who gave me the freedom to explore my ideas, while providing me with the guidance to recover when I needed to start afresh. From the moment that I was accepted into the PhD program at Wharton and had a stimulating- and very welcoming- conversation with Sigal to the very end of my journey here, Sigal has been a brilliant researcher, teacher and mentor. Sigal taught me to trust my ideas and give them flight while always working, working, working to perfect the way I expressed them in writing. Sigal, I cannot thank you enough for your positive affect and support as I worked through this dissertation. Your own work is a constant inspiration to me and I can only hope to be as good a mentor to my students as you have been to me. Dr. Nancy Rothbard’s insightful comments at different stages of my research were always thought-provoking and served to help me focus my ideas. I am grateful to her for holding me to a high research standard. As I go about analyzing my data, I often ask myself the question “What would Nancy do?” and that helps me think through a iv problem in a more detailed and analytical way. Whether it was a conceptual discussion about how to frame a particular paper or write a review, an impromptu discussion of how to deal with an interpersonal issue, words of advice in navigating the job market, or fascinating and enjoyable conversations over (delicious) salad lunches at Gia Pronto, she always had an open door and valuable wisdom to share. Dr. Jen Mueller has been a tireless cheerleader of my ideas, my work and my choices. Working together has been effortless and always fun. Right from the day we met in my first semester at Wharton, she treated me as a colleague and taught me to trust my gut, something I was (and am) constantly afraid to do. I really enjoyed sitting in her office throwing ideas around for hours, thinking of different ways to solve many of the questions we were interested in. Most of all, Jen’s creativity and boldness really taught me to just “do”, to experiment with methods and ideas, to obsess a little less over each decision. Your creativity and generosity of spirit continue to spur me on. Many other faculty at Wharton were essential to my development as a scholar and teacher, among them Adam Grant, Lori Rosenkopf, John Paul Macduffie, Katherine Klein and Hans Penning. A special thanks to Chandrani Ray, Agatha Darocha, Patricia Zapator-Ghosh and Paul Cohen for their research assistance carried out with care and good humor. Dave Lebel and Noah Eisenkraft, you saved me and this dissertation with the offer to collect data together. Study 2 would not exist without you. v Friends from the Management department who accompanied me on this journey and forced me to celebrate every win along the way cannot be thanked enough. I would like to especially thank Lakshmi Ramarajan (whose advice “that a finished dissertation was the best kind” pushed me through these last few months), Monica Stallings (whose question “what’s the scuttlebutt?” was central to my thinking about this topic), Elisa Alvarez-Garrido (who introduced me to the Graduate Student Center and sat by me as I gulped free coffee and frantically wrote my dissertation proposal), Dave Lebel (I owe you many thanks for not kicking me out of your office as I wasted your time on a daily, if not hourly basis). So many, many thanks to Noah Eisenkraft- statistical guru, generous colleague, wonderful friend. To all those who supported me through graduate school and attended my various informal talks on this topic: Justin Berg, Adam Castor, Anindya Ghosh, Aseem Kaul, Jingoo Kang, JR Keller, Jihae Shin, Shef Patil, Alison Wood Brooks. A special thank you to Dave Hofmann and Michael Christian at the Kenan- Flagler Business School for your support this past year and your help on my questions around multilevel theorizing. In and out of Philadelphia, Vanisha Lakhina, Lauren Buckley, Jermaine Taylor, Sunayana Banerjee- you provided sustenance in more ways than you can even imagine. To Rano Burkhanova and Edmond Krasniqi- your move to Philly during my time at Wharton brought me much joy. Meeting every Friday night and discussing the “real world” and “real jobs” kept me grounded and provided much fodder for future research. Thank you for being the best possible friends. vi I do not have enough words to thank my parents, Navnita and Haresh Melwani and my brother, Shloka, my favorite people in the whole world. To my brother Shloka, thank you for always being on my side. You knew that I could be something better and different and always encouraged me to chase whatever that was. I am lucky (and so proud) to have you as my brother. Mama and Papa, I know you had so many reservations about me abandoning my prior career and going back to school to study “emotions” and “gossip” of all things. This is a chance for me to thank you not only for your love and support through this process but for being there even when you weren’t sure that this was the right step for me.
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