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Building the 'Go-To' Bank Building the ‘Go-To’ bank Citizenship Report 2013 About this report CitizenshipC Report 2013 AnnualA Report 2013 BarclaysB Citizenship Report BarclaysB Annual Report providesp a comprehensive includesi the Strategic viewv of performance against report,r the Governance ouro 2015 Citizenship Plan. report,r Risk review and thet Financial report – WeW also release supporting Building the ‘Go-To’ bank Building the ‘Go-To’ bank includingi our audited information,i including our fi nancial statements. reportingr protocol, full independanti assurance statements and GRI index. Citizenship Report Annual Report 2013 2013 Visit: barclays.com/citizenshipreport Visit: barclays.com/annualreport Guide to navigation buttons Go to main contents page Go to next page Where you see this icon it refers you to more information online: barclays.com/citizenshipreport This icon indicates a cross-reference within this document, please Return to last page visited Go to preceding page follow the page number for more information Basis of preparation business strategy, capital, leverage and other regulatory ratios, payment of The Citizenship Report (the Report) gives a comprehensive account of dividends (including dividend pay-out ratios), projected levels of growth in Barclays’ performance in 2013 across a range of social, ethical and thebanking and fi nancial markets, projected costs, original and revised environmental areas. It outlines progress on the priorities and targets commitments and targets in connection with the Transform Programme, identifi ed in our 2015 Citizenship Plan, and how we are addressing issues deleveraging actions, estimates of capital expenditures and plans and identifi ed as important to both our business and stakeholders. objectives for future operations and other statements that are not historical fact. By their nature, forward-looking statements involve risk and uncertainty The Report comprises a strategic report which includes an overview of key because they relate to future events and circumstances. These may be activity and the challenges we faced and detailed information providing affected by changes in legislation, the development of standards and in-depth discussion and data. The term ‘Barclays’ or the ‘Group’ means interpretations under International Financial Reporting Standards (IFRS), Barclays PLC together with its subsidiaries. ‘Barclays’ and ‘Group’ are terms evolving practices with regard to the interpretation and application of which are used to refer to either of the preceding groups when the subject accounting and regulatory standards,the outcome of current and future legal matter is identical. proceedings and regulatory investigations, future levels of conduct provisions, We disclose non-fi nancial information on a voluntary basis. We adhere to the policies and actions of governmental and regulatory authorities, the AA1000 AccountAbility Principles Standard (2008) (‘AA1000APS’) geopolitical risks and the impact of competition. In addition, factors including principles of inclusivity, materiality and responsiveness . We have set out (but not limited to) the following may have an effect: capital, leverage and in more detail how we adhere to the AA1000APS principles in our Citizenship other regulatory rules (including with regard to the future structure of the Reporting Protocol. The Citizenship Reporting Protocol also provides Group) applicable to past, current and future periods; UK, United States, important information about our reporting boundaries and defi nitions for Africa, Eurozone and global macroeconomic and business conditions; the the Citizenship data included in this Report. effects of continued volatility in credit markets; market related risks such as changes in interest rates and foreign exchange rates; effects of changes We engaged KPMG LLP to undertake a limited assurance engagement over in valuation of credit market exposures; changes in valuation of issued the selected Citizenship performance data that has been marked in this securities; volatility in capital markets; changes in credit ratings of the Report with the symbol r or p and the description of Barclays’ adherence to Group; the potential for one or more countries exiting the Eurozone;the the AA1000APS principles marked with the symbol . For more information, implementation of the Transform Programme; and the success of future please see page 49. acquisitions, disposals and other strategic transactions. A number of these We report against the Global Reporting Initiative (‘GRI’) G3 Indicator infl uences and factors are beyond the Group’s control. As a result, the Group’s protocols and Financial Sector Supplement. We have self-declared our actual future results, dividend payments, and capital and leverage ratios reporting, considering our Citizenship Report, our Annual Report and may differ materially from the plans,goals, and expectations set forth in Accounts and supplementary online information, to be Application Level B. the Group’s forward-looking statements. Additional risks and factors are See the Global Reporting Initiative Index online for more information. identifi ed in our fi lings with the SEC including our Annual Report on Form 20-F for the fi scal year ended 31 December 2012, and in the Form 6-K (Film Forward-looking statements No. 131097818) dated 16 September 2013, both of which are available on the This document contains certain forward-looking statements within the SEC’s website at http://www.sec.gov. Any forward-looking statements made meaning of Section 21E of the US Securities Exchange Act of 1934, as herein speak only as of the date they are made and it should not be assumed amended, and Section 27A of the US Securities Act of 1933, as amended, that they have been revised or updated in the light of new information or with respect to certain of the Group’s plans and its current goals and future events. Except as required by the Prudential Regulation Authority, expectations relating to its future fi nancial condition andperformance. the Financial Conduct Authority, the London Stock Exchange plc (LSE) or Barclays cautions readers that no forward-looking statement is a guarantee applicable law, Barclays expressly disclaims any obligation or undertaking to of future performance and that actual results could differ materially from release publicly any updates or revisions to any forward-looking statements those contained in the forward-looking statements. These forward-looking contained herein to refl ect any change in Barclays’ expectations with regard statements can be identifi ed by the fact that they do not relate only to thereto or any change in events, conditions or circumstances on which any historical or current facts. Forward-looking statements sometimes use such statement is based. The reader should, however, consult any additional words such as “may”, “will”, “seek”, “continue”, “aim”, “anticipate”, “target”, disclosures that Barclays has made or may make in documents it has “projected”, “expect”, “estimate”, “intend”, “plan”, “goal”, “believe”, “achieve” published or may publish via the Regulatory News Service of the LSE or other words of similar meaning. Examples of forward-looking statements and/or has fi led or may fi le with the SEC. include, among others, statements regarding the Group’s future fi nancial position, income growth, assets, impairment charges and provisions, Inside this report Strategic overview Strategic Chief Executive’s Strategic overview introduction About Barclays 2 Chief Executive’s introduction 4 Q&A’s 5 Strategy 8 See page 4 Progress update Progress The way we do Progress update business Balanced Scorecard 10 Ensure our decisions take Balanced Scorecard: Citizenship 14 account of stakeholder needs The way we do business 16 in the short and long term. Contributing to growth 32 Supporting our communities 42 See page 16 Supplementary information Supplementary Contributing to Supplementary growth information Deliver product and service Benchmarks 48 solutions to help more people Assurance 49 and society progress in a sustainable way. See page 32 Supporting our communities Help fi ve million disadvantaged young people develop the skills they need to fulfi l their potential. See page 42 Barclays PLC Citizenship Report 2013 | 1 About Barclays 50 We operate in over 50 countries 48 million We move, lend, invest and protect money for 48 million customers and clients Barclays is a major global fi nancial services provider engaged in personal banking, credit cards, corporate and investment banking, and wealth and investment management. We have 139,600 an extensive international presence in We employ almost 140,000 people worldwide Europe, the Americas, Africa and Asia. Barclays’ purpose is to help people achieve their ambitions – in the right way. With over 300 years of history and expertise in banking, we operate 300 in over 50 countries and employ We have over 300 years of history and expertise in banking approximately 140,000 people. We move, lend, invest and protect money for customers and clients worldwide. Our Retail and Business Banking businesses are organised regionally, delivering products and services to £28,155m individuals and small businesses. Total income net of insurance claims in 2013 Barclaycard and our Investment Bank, Corporate Banking, and Wealth and Investment Management businesses operate internationally. 2 | Barclays PLC Citizenship Report 2013 Barclays’ banking and fi nancial service businesses work together to provide overview Strategic customers and clients with the best offerings
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