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CPH and Society 2010 / Preface / Financial performance / Financial highlights 2006-2010 / Financial indicators 2006-2010 / / A strong traffic hub / Route development / The competitiveness of CPH and Denmark / Regulation and charges / / Capacity enhancement / Passengers' experience / Employees / Global Compact / Profile / / Governance, commitments and stakeholder engagement / Environment / Social performance / Ownership / / Performance indicators / CSR accounting policies / Independent Auditor's Report / Glossary / CPH and Society 2010 / Preface / Financial performance / Financial highlights 2006-2010 / Financial indicators 2006-2010 / / Preface / Financial performance / Financial highlights 2006-2010 / Financial indicators 2006-2010 / / A strong traffic hub / Route development / The competitiveness of CPH and Denmark / Regulation and charges / / A strong traffic hub / Route development / The competitiveness of CPH and Denmark / Regulation and charges / / Capacity enhancement / Passengers' experience / Employees / Global Compact / Profile / / Capacity enhancement / Passengers' experience / Employees / Global Compact / Profile / / Governance, commitments and stakeholder engagement / Environment / Social performance / Ownership / / Governance, commitments and stakeholder engagement / Environment / Social performance / Ownership / / Performance indicators / CSR accounting policies / Independent Auditor's Report / Glossary / / Performance indicators / CSR accounting policies / Independent Auditor's Report / Glossary / Contents Copenhagen Airport is the workplace of more than 22,000 people Preface ������������������������������������������������������������������������������� 5 and, as one of northern Europe’s largest hubs, it is a gateway to the world – and a gateway to Denmark� Copenhagen Airport’s 01 / Financial information continued development and growth is fundamental for Denmark’s Financial performance – international availability and competitiveness� summary from Management’s Report ��������������������������������� 8 Financial highlights 2006-2010 �����������������������������������������10 Financial indicators ������������������������������������������������������������11 CPH is aware of this role and its importance to continue to develop the airport which benefits Copenhagen and Denmark� Therefore, CPH continues to work across the Company and in 02 / Strategic focus cooperation with authorities and other stakeholders to secure The importance of a strong traffic hub ������������������������������15 Route development ����������������������������������������������������������� 16 Copenhagen Airport’s position in the growing competition Broader effort to enhance the between airports� competitiveness of CPH and Denmark �������������������������������18 Regulation and charges� ���������������������������������������������������� 22 Capacity� ��������������������������������������������������������������������������� 24 Passengers’ experience ������������������������������������������������������29 Employees�������������������������������������������������������������������������31 03 / COP – Communication on Copenhagen Airports A/S Progress Lufthavnsboulevarden 6 CPH signed the Global Compact ���������������������������������������38 DK-2770 Kastrup Denmark Profile �������������������������������������������������������������������������������41 Tel: +45 3231 3231 Governance, commitments and Fax: +45 3231 3132 stakeholder engagement ��������������������������������������������������44 E-mail: cphweb@cph�dk Environment ��������������������������������������������������������������������� 47 Web: www�cph�dk Social performance ����������������������������������������������������������� 55 Company reg� (CVR) no: 14 70 72 04 Ownership ������������������������������������������������������������������������ 60 Founded on: 19 September 1990 Municipality of registered office: Taarnby Performance indicators (excluding financial indicators) ������62 CSR Accounting policies ���������������������������������������������������� 64 Terms used Independent Auditor’s Report ������������������������������������������� 66 Copenhagen Airports, CPH, the Group, the Company Glossary……………� � ………………………………………��67 are used synonymously about Copenhagen Airports A/S consolidated with its subsidiaries and associates Copenhagen Airport The airport at Copenhagen, Kastrup, owned by Copenhagen Airports A/S Roskilde Airport The airport at Roskilde owned by Copenhagen Airports A/S / Preface / Financial performance / Financial highlights 2006-2010 / Financial indicators 2006-2010 / / A strong traffic hub / Route development / The competitiveness of CPH and Denmark / Regulation and charges / / Capacity enhancement / Passengers' experience / Employees / Global Compact / Profile / / Governance, commitments and stakeholder engagement / Environment / Social performance / Ownership / / Performance indicators / CSR accounting policies / Independent Auditor's Report / Glossary / Preface Copenhagen Airports A/S (CPH) is both a listed company This work involves developing the airport’s route network, and a pivotal point of Denmark’s international accessibility adjusting charges in collaboration with the airlines, and and competitiveness� To reflect the importance of CPH and scheduling and organising capacity� It also focuses on a good its interaction with our local and regional community, we has passenger experience and CPH staff development� changed our reporting and divided it into a financial report, CPH Group Annual Report, and this non-financial report, We understand the importance of CPH’s position and com- CPH and Society, to inform the reader about CPH’s Corpo- mitment to both the region and Denmark’s international rate Social Responsibility (CSR)� accessibility and competitiveness� CPH and Society reports therefore on CPH’s approach to, and effort in, this work� The new structure of CPH’s annual reporting is in line with the new rules and regulations on annual reporting� CPH and Global Compact Society is the corporate social responsibility report published Finally, CPH and Society reports on the results of CPH’s work by CPH for the 2010 financial year as required under section to implement the UN Global Compact, which the Company 99A of the Danish Financial Statements Act� signed at the beginning of 2011� CPH and Society includes a number of sections that were The Global Compact sets out principles in issues related to previously part of the general annual report, such as the sec- human rights, labour rights, anti-environment and the cor- tion on employees and occupational health and safety� ruption� In signing the Compact, CPH undertakes to work actively to integrate these principles into its business strat- Financial information egy, day-to-day operations and organisational culture� This report will begin with a short summary of financial developments taken from CPH’s 2010 consolidated annual Environmental issues, an area previously covered in a sepa- report� rate environmental report, are therefore now an integral part of CPH and Society� Strategic focus Hereafter the report focuses on CPH’s corporate social responsibility, as both a workplace for 22,000 people and a responsible neighbour to the surrounding region� And also as an international airport and the natural Scandinavian hub� Henrik Gürtler Chairman of the Board Overall, CPH’s corporate social responsibility involves efforts to maintain and continue to strengthen Copenhagen Airport’s position as a traffic hub, which is important to sup- port Denmark’s competitiveness� Preface 5 / Preface / Financial performance / Financial highlights 2006-2010 / Financial indicators 2006-2010 / / A strong traffic hub / Route development / The competitiveness of CPH and Denmark / Regulation and charges / / Capacity enhancement / Passengers' experience / Employees / Global Compact / Profile / / Governance, commitments and stakeholder engagement / Environment / Social performance / Ownership / / Performance indicators / CSR accounting policies / Independent Auditor's Report / Glossary / 01 / Financial information / Preface / Financial performance / Financial highlights 2006-2010 / Financial indicators 2006-2010 / / Preface / Financial performance / Financial highlights 2006-2010 / Financial indicators 2006-2010 / / A strong traffic hub / Route development / The competitiveness of CPH and Denmark / Regulation and charges / / A strong traffic hub / Route development / The competitiveness of CPH and Denmark / Regulation and charges / / Capacity enhancement / Passengers' experience / Employees / Global Compact / Profile / / Capacity enhancement / Passengers' experience / Employees / Global Compact / Profile / / Governance, commitments and stakeholder engagement / Environment / Social performance / Ownership / / Governance, commitments and stakeholder engagement / Environment / Social performance / Ownership / / Performance indicators / CSR accounting policies / Independent Auditor's Report / Glossary / / Performance indicators / CSR accounting policies / Independent Auditor's Report / Glossary / Route development in 2010 Adjusted for the effect of the ash cloud, the shopping centre During 2010, new and existing airlines established 33 new would have generated an increase in concession revenue of Financial performance – routes and 59 additional frequencies out of Copenhagen approximately 8�0%� Airport� The relaunch of the parking products mainly had a positive summary from Management’s report Seven new intercontinental routes were opened
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