No. of Start of No. Company Address Website URL Services Languages Ownership Seats Operations NCR Easycall 418 Arayat cor www.easycall.com.ph Outbound services 185 English Communications Libertad Sts., *Inbound services Phils., Inc. City, *Internet-related 1 services * Other BPO services

Sykes Asia, Inc. 4/F San Miguel www.sykes.com Technical support English, Properties Center, *Marketing support Spanish, St. Francis *Customer service Korean, Avenue, Ortigas Mandarin, 2 Center, Cantonese, Mandaluyong City, Vietnamese Philippines

Pilipinas Teleserve, 4/F San Diego www.teleserv.ph Teleservices solutions English, Inc. Bldg., 462 Carlos Tagalog 3 Palanca St., Quiapo, , Philippines

Accesscall Solutions, 12/F Pearl Bank 776 agents Apr-04 100% Filipino Inc. Building, , 146 (regd) Valero St., 4 Salcedo Village, City, Philippines

Advanced Contact 9th Floor, Citibank www.acspacific.com *Inbound* Outbound* 600+ English 1987 100% Filipino Solutions, Inc. (All Center, 8741 Research* BPO 5 Asia Customer Services, Inc.) Avenue, Makati City, Philippines

Asian Call Centres 5th Floor, BA www.asiancallcenters.com *Lead generation *List 100 English 100% British Lepanto, Paseo de cleaning *Welcom calls 6 Roxas, Makati City * Telesales *Appointment setting Convergys Phils. 7/F, Tower 2, The www.convergys.com Billing *Customer care English Services Corp Enterprise Center, *Employee care 7 6766 , Makati City, Philippines

Convergys Phils. PBCom Tower, www.convergys.com Billing *Customer care English Services Corp 6795 Ayala *Employee care Avenue cor. V.A. Rufino St., Makati City, Philippines

Customer Care 7th Flr Jacinta www.cquadrant.com Customer service 48 - 100 English, Jul-00 100% Filipino Contact Center Bldg, EDSA Makati Tagalog 8 (Cquadrant Corp.) City, Philippines

Daksh eServices 30/F, PBCom www.daksh.com/philippine English 2004 (Philippines), Inc. Tower, 6795 Ayala s 9 Avenue, Makati City, Philippines

EnfraUSA Solutions, PBCom Tower, BPO Inc. 6795 Ayala 10 Avenue cor. V.A. Rufino St., Makati City, Philippines

Equicom Systems 3/F CIBI Bldg., www.esm.com.ph Customer service (acct 40 English 1997 Fil (Equitable Management, Inc. 3308 Zapote St., servicing/ help desk/ Grp.)/ Makati City, technical support/ Canadian Philippines employee benefits & (Telus Int'l.) payroll servicing/ customer retention/ new client acquisition/ market research/ 11 collections) *Application management *Document processing e-Performax 2nd Floor, BPI www.eperformax.com English Feb-03 50% Filipino/ Buendia Center, 50% 12 Senator Gil Puyat American Avenue, Makati City, Philippines

eTelecare 12 - 17 Floors, www.etelecare.com Customer service & English, International, Inc. PBCom Tower, suppport *Technical French, 6795 Ayala support *Sales & German, Avenue cor. V.A. customer retention Spanish, 13 Rufino St., Makati *Marketing surveys & Tagalog City, Philippines research

IASA, Inc. RCBC Plaza, Jan-04 99.99% Makati City, British/ 14 Philippines 0.01% Filipino

ILDAEIL-EDU, Inc. RCBC Plaza, Korean 15 Makati City, Philippines HSBC Electronic Data PBCom Tower, 99% Processing Phils., Inc. 6795 Ayala American 16 Avenue cor. V.A. Rufino St., Makati City, Philippines

ICT Marketing RCBC Plaza, www.ictgroup.com Sales support 750 English Services of the Phils. Tower 2, 6819 *Marketing support 17 Ayala Avenue, *Customer care *Data Makati City, management services Philippines

Immequire Phils., Inc. 11th Floor The www.immequire.com Customer relationship English Jan-02 100% Peak Tower, 107 services *Telephone American L.P. Leviste St., surveys *Online Salcedo Village, education *Customer 18 Makati City, acquisition & sales Philippines growth InfoNXX 11/F RCBC Plaza www.infonxx.com Directory assistance & 1,000 English Tower 2, Ayala enhanced information 19 Avenue, Makati services City, Philippines

International Pacific 8/F RCI Building, www.ipmac.com.ph Marketing Alliance Rada St., Legaspi 20 Corp. (IPMAC) Village, Makati City, Philippines

IntelliRisk Philippines, RCBC Plaza, www.irmc.com Sales & customer 100 English Mar-05 21 Inc. Makati City, service Philippines Parlance Systems, PLDT Property, www.epldt.com/parlance.h 85% inbound services 1,200 English Jun-02 100% Filipino Inc. Jupiter cor. tml *13% outbound agents/ 22 Reposo St., Bel- services *2% BPO 522 seats Air, Makati City, Philippines

PeopleSupport 12-14 Floors, www.peoplesupport.com Inbound customer English Aug-00 100% (Philippines), Inc. , management *Accounts American 23 8767 Paseo de receivables Roxas, Makati management City, Philippines

PeopleSupport 29th to 33rd www.peoplesupport.com Inbound customer English Jan-03 100% (Philippines), Inc. Floors, Robinsons management *Accounts American Summit Building, receivables 6783 Ayala management Avenue, Makati City, Philippines Qinteraction 8 - 10 Floors, BPI www.qinteraction.co Inbound sales & order 500 seats/ English Aug-03 100% Philippines, Inc. Buendia Center, taking *Inbond 800 American Sen. Gil Puyat customer care employees Avenue, Makati *Outbound City, Philippines telemarketing & lead generation *Customized 24 financial & logistics support *Backoffice processing *Technical support & helpdesk

Riscuity Asia, Inc. 14th Floor, The www.riscuity.com First party outsourcing English 2002 (formerly: Capital Peak Tower, 107 *3rd party collections Crossing Asia, Inc.) LP Leviste St., *Accounts receivables Salcedo Village, calling campaigns 25 Makati City, *Portfolio acquisitions Philippines *Customer service

SC Reservation RCBC Plaza, Reservation English 26 (Phils.), Inc. Makati City, Philippines Strategytel, Inc. 14th Floor Peak www.strategytel.com English Tower, 107 L.P. Leviste St., 27 Salcedo Village, Makati City, Philippines

Sykes Asia, Inc. 26/F Robinsons www.sykes.com Technical support 7,000 English May-02 99.99% Summit Center, *Marketing support agents Dutch/ 6783 Ayala *Customer service addl 3000 0.005% Avenue, Makati jobs for Filipino/ City, Philippines 2005-08 0.003% expansion American/ 28 (Makati, 0.002% and British Cebu) Touch Asia Contact 11/F The Peak www.touchasia.com Help desk *Customer English Solutions (Phils.), Inc. Tower, 107 L.P. service *Billing inquiries Leviste St., *Inbound sales/order Salcedo Village, taking *Account Makati City, activation 29 Philippines *Telemarketing *Technical helpdesk

U.S. Asia Solutions, Suite 6-A English Aug-02 60% Filipino/ Inc. Sagittarius 40% Condominium, American 111 H.V dela 30 Costa St., Salcedo Village, Makati City, Philippines

Vision-X, Inc. - 15/F & 16/F RCBC www.vxiusa.com English 100% Philippine Branch Plaza Tower 2, American 31 Ayala Avenue, Makati City, Philippines

Vox Opera Solutions, Unit 2004, 139 English Jun-04 100% Filipino Inc. Corporate Center, Valero St., 32 Salcedo Village, Makati City, Philippines

West Contact Export Bank Plaza, www.west.com Inbound customer English 99.95% Services, Inc. cor. Pasong Tamo service American/ & Buendia 0.05% 33 Avenue, Makati Filipino City, Philippines Zimplicity Solutions Regina Bldg., 100 Sep-03 99.998% Corp. Aguire St., Italian/ Legaspi Village, 0.002% Makati City, Canadian/ 34 Philippines 0.002% Finnish

APAC Customer 4/F, Bldg. C, North www.apaccustomerservice Customer service 500 English Apr-03 100% Services, Inc. – Phil. Gate CyberZone, s.com American Branch Filinvest Corporate City, 35 , City, Philippines

Convergys Phils. North Gate www.convergys.com Billing *Customer care English Services Corp Cyberzone, *Employee care Filinvest 36 Corporate City, Alabang, Muntinlupa City, Philippines E-An Philippines 5A Westgate Dec-04 99.98% Corporation Tower, Investment Japanese/ Drive, Madrigal 0.02% Business Park, Filipino 37 , Muntinlupa City, Philippines

Epixtar Philippines IT- Alabang, www.epixtar.com Customer acquisition English Enabled Services Muntinlupa City, *Customer support Corporation Philippines *Customer retention 38 *Win back programs *Market research Globalreach 7/F ALPAP II www.eglobalreach.net Connectivity * Web English eBusiness Networks, Building, Trade St. hosting * BPO (Inbound Inc. cor. Investment call handling & Drive, Madrigal Outbound call services) 39 Business Park, Alabang, Muntinlupa City, Philippines Teletech Customer Bldg. F, SM www.teletech.com Business process 1,100 English 99.994% Care Management Corporate Office, management *Facilities seats American/ Philippines, Inc. 1000 Bay Blvd., management * (2,900 0.005% SM Central employees Filipino/ 40 Business Park, ) 0.001% Bay City, Australian City, Philippines

Ambergris Solutions, 31/F Discovery www.ambergrissolutions.c Customer care 2,300 English 2001 Inc. Center, 25 ADB om services* Technical 41 Avenue, Ortigas support services Center, Pasig City, Philippines

Ambergris Solutions, , www.ambergrissolutions.c Customer care English Inc. Pasig City om services* Technical 42 support services

ClientLogic 22/F Wynsum www.clientlogic.com Acquisition marketing & 1700 English Jun-01 100% Filipino Philippines, Inc. Corporate Plaza, sales *Fulfillment seats/ (formerly Contact Emerald Avenue, services *Customer 2000 43 World, Inc.) Ortigas Center, care agents Pasig City, Philippines

Contact Point 31/F Wynsum Telemarketing services 160 - 300 English Jul-04 100% Filipino Outsource Services, Corporate Plaza, *B2B programs (acctg./ Inc. Emerald Avenue, legal services & website 44 Ortigas, Pasig development/ hosting) City, Philippines *Inbound services Convergys Phils. 24/F Robinsons- www.convergys.com Billing *Customer care English Services Corp Equitable Tower, *Employee care ADB Avenue cor. 45 Poveda St., Ortigas Center, Pasig City, Philippines CyLynx 10/F Pacific www.cylynx.com Customer support * e- English Center, 33 San business services Miguel Avenue, 46 Ortigas Center, Pasig City, Philippines ePacific Global 14th & 17th www.epacificglobal.com Inbound customer care 500 Contact Center, Inc. Floors, Orient solutions * Outbound Square Bldg., telemarketing services 47 Emerald Avenue, Ortigas Center, Pasig City, Philippines ePacific Global 34/F Antel Global www.epacificglobal.com Inbound customer care 500 English Jan-02 Contact Center, Inc. Corporate Center, solutions * Outbound Julia Vargas telemarketing services 48 Avenue, Ortigas Center, Pasig City, Philippines

Expercs Direct 4/F Fortune Bldg., www.expercsdirect.com Inbound & outbound 80 English Communications, Inc. 144 Pasig Blvd., services 49 Pasig City, Philippines HelloCorp – 33/F Robinsons www.hellocorp.com May-02 99.96% Philippines Equitable Tower, American/ ADB Avenue, 0.04% 50 Ortigas Center, Filipino Pasig City, Philippines HelloPNI Unit 210, 2/F www.hellopni.com Technical/ product English Strata 2000, support *Customer care Emerald Avenue, *Lead generation 51 Ortigas Center, *Sales & booking Pasig City, *Billing/ collections Philippines

ICT Marketing Union Bank www.ictgroup.com Sales support 850 English Sep-04 Services of the Phils. Building, Ortigas *Marketing support 52 Center, Pasig City *Customer care *Data management services

Influent Phils., Inc. 8/F Robinson www.influentinc.com Inbound/ outbound 225 Mulit-lingual 100% Filipino Equitable Tower, sales *Customer service cor. ADB Avenue *BPO & Poveda St., 53 Ortigas Center, Pasig City, Philippines

NuComm 4/F Ortigas www.nucomm.net Inbound & outbound International Building, Ortigas services *Billing/ sales/ Philippines, Inc. Avenue cor. retention *Technical 54 , support Ortigas Center, Pasig City, Philippines Pacific ConneXion LLC 1606 Centerpoint www.pacificconexion.com Inbound & outbound English Building, Julia support *IT helpdesk Vargas Avenue *BPO 55 cor. Garnet Road, Ortigas Center, Pasig City, Philippines PacificHub Corp. 11/F Robinson English 2004 59.82% Equitable Tower, Filipino/ ADB Avenue cor. 40.18% 56 Poveda Road, American Ortigas Center, Pasig City, Philippines SM eVentures, Inc. 5/F SM City Inbound & outbound English Oct-02 100% Filipino Manila, services Concepcion cor. Arroceros & San Marcelino Sts., Manila/ (Office) Units 201 & 203 Centerpoint 57 Condominium, Garnet St. cor. , Ortigas Center, Pasig City, Philippines

Sterling Global Center 15/F, Raffles www.sterlingglobal.com Inbound & outbound 250 agents English Oct-03 90% Filipino/ Corporate Center, services (1,000 seat 10% Emerald Avenue, capacity) American 58 Ortigas Center, Pasig City, Philippines

Software Ventures 6/F The JMT www.sviconnect.com Inbound & outbound English Oct-00 100% Filipino International (SVI Coprorate telemarketing services Connect) Condominium, ADB Avenue, Ortigas Center, Pasig City, 59 Philippines / 5/F Building, Emerald Avenue, Ortigas Center, Pasig City, Philippines

Teleperformance 12/F www.teleperformanceusa. Sales * Customer care 1,000 English Mar-96 Philippines Center Building, com *Customer satisfaction (TelePhilippines, Inc.) San Miguel *Product support 60 Avenue, Ortigas Center, Pasig City, Philippines Vertex Solutions, Inc. 33/F Wynsum www.vertexcrm.com Contact center services English Aug-02 100% Filipino (Alorica, Inc.) Corporate Plaza, solution Emerald Avenue, Ortigas Center, Pasig City, Philippines / (Office) 2406 61 Prestige Tower, Emerald Avenue, Ortigas Center, Pasig City, Philippines Air Relay Corporation 18th Floor IBM www.airrelay.com *Off-shore site 150-200 English, Jun-01 70% Filipino Plaza Bldg, development* Korean, - 30% Eastwood City Consulting - process Japanese American Cyberpark, E. improvement/cost (prospective Rodriguez Jr. savings* Inbound ) Avenue, reservations & Bagumbayan, customer service* , Outbound sales & Philippines marketing* Data management services* Membership program services & support* Gross-sell & up-sell of client partner services* Call center auditing & performance, (SLA) enhancement* 62 Interactive internet services & marketing* Inbound customer claims & services* Application/claims processing* Field management (post- transaction processing)

BAK Asia, Inc. 6 Flr. JOCFER Bldg. Customer service English Commonwealth 63 Ave. Quezon City 1100 Philippines CA Telemarketing, Rm 405-408 Jocfer www.caltelmarketing.com English, Jan-03 83.33% Inc. Building, Spanish Filipino/ Commonwealth 16.67% 64 Avenue, Quezon American City, Philippines

California Rm 405-408 Jocfer www.qualitycrm.com Inbound & outbound English Teleservices, Inc. Building, services Commonwealth 65 Avenue, Quezon City, Philippines

Call Asia, Inc. 24/F, IBM Plaza, www.call-asia.com English 100% Filipino Eastwood Help desk * business call Cyberpark, center 66 Quezon City, Philippines

Convergys Phils. #46 Don Mariano www.convergys.com Billing *Customer care English Services Corp Marcos Avenue, *Employee care 67 , Diliman, Quezon City Customer Contact Eastwood Contact www.c-cuberservices.com Inbound (customer English, May-00 Fil/ Center, Inc. (C3) Center, # 1 E- care/ sales/ operator Japanese American/ Commerce assisted services/ Indian Avenue, Eastwood directory assistance) City Cyberpark, E. *Outbound Rodriguez, Jr. (telemarketing/ lead Avenue, Libis, generation/ database Quezon City 1110, building, cleaning, Philippines enhancing/ market research/ customer 68 service audit/ volunteer recruitment/ telesurvey) *Fulfillment (data entry/ document production/ document distribution)

Epixtar Philippines IT- Eastwood City www.epixtar.com Customer acquisition English 100% Enabled Services Cyberpark, Libis, *Customer support American Corporation Quezon City, *Customer retention 69 Philippines *Win back programs *Market research

eTelecare 19th & 20th www.etelecare.com Customer service & English Sep-00 93.15% International, Inc. Floors, Citibank suppport *Technical Filipino/ Square, Eastwood support *Sales & 6.85% City Cyberpark, customer retention American 188 E. /Rodriguez *Marketing surveys & 70 Jr. Avenue, Libis, research Quezon City, Philippines eTelecare 20 - 22 Floors, www.etelecare.com Customer service & English 93.15% International, Inc. Cyber One suppport *Technical Filipino/ Building, support *Sales & 6.85% Eastwood City customer retention American Cyberpark, *Marketing surveys & 71 Bagumbayan, research Quezon City, Philippines

Globalstride 29/F IBM Plaza, www.globalstride.com Customer support English Eastwood City Cyberpark, E. Rodriguez 72 Avenue, Quezon City, Philippines

GoFluent IBM Plaza, English training by 2004 Eastwood City telephone of Cyberpark, E. videoconference 73 Rodriguez Avenue, Quezon City, Philippines

IBM Solutions IBM Plaza, Applications Delivery Eastwood City management *Call Cyberpark, E. center services 74 Rodriguez Avenue, Quezon City, Philippines

i-Contacts 1487 Universal www.smart.com.ph/SMART Serves SMART's call English Jun-01 Corporation Tower Building, /About+Us/ center requirements 75 Quezon Avenue, Subsidiary/AU_Subsidiaries Quezon City, .htm Philippines

iTouchPoint 22/F IBM Plaza, www.itouchpoint.com Directory assistance English 2004 73.85% Technologies Eastwood *Contact center Indian/ 76 Cyberpark, Libis, services * BPO 26.15% Quezon City, Mauritian Philippines Link2Support, Inc. 5/F TechnoPlaza www.link2support.com Technical support 500 English Sep-01 99.99% One Building, services Singaporean/ Orchard Road, 0.01% Eastwood City American Cyberpark, 188 E. 77 Rodriguez Jr. Avenue, Libis, Quezon City, Philippines

RMH Teleservices Eugenio Lopez Jr. www.rmh.com Inbound & outbound English 100% Asia Pacific, Inc. - Communications services American Philippine Branch Center, Mother 78 Ignacia St., Quezon City, Philippines

Sitel Philippines, Inc. 25/F CyberOne www.sitel.com Customer acquisition & 1000 English May-04 Building, sales *Customer care & (capacity) Eastwood City retention *Technical Cyberpark, Libis support *Risk Quezon City, management - 79 Philippines collections *Back office processing

SourceOne Global 1 e-Commerce www.sourceoneglobal.com Inbound & outbound 1,100 English, 58% (Asia Operations), Inc. Avenue, Eastwood solutions *Technology- Spanish American/ City Cyberpark, E. based solutions *Recall 42% Filipino Rodriguez Jr. management 80 Avenue, Libis, Quezon City, Philippines

Teletech Customer 2nd Level, 1,200 Jun-05 Care Management Robinson's Place, seats 81 Philippines Novaliches, (2,000 Quezon City, emp.) Philippines Teletech Customer E. Rodriguez Jr., 1,150 Care Management Libis, Quezon City seats 82 Philippines (2,500 emp.- projected) Equicom Systems 3/F Myrogo www.esm.com.ph Customer service (acct English 1997 Fil (Equitable Management, Inc. Building, 360 S. servicing/ help desk/ Grp.)/ Veloso St., cor. technical support/ Canadian Aurora Blvd., San employee benefits & (Telus Int'l.) Juan, Metro payroll servicing/ Manila, Philippines customer retention/ new client acquisition/ market research/ 83 collections) *Application management *Document processing

Ambergris Solutions, Market Market, www.ambergrissolutions.c Customer care 2,300 English Inc. , M.M. om services* Technical 84 support services

Connect2 Phils., Inc. 8th Foor Net One www.connect2inc.com Direct response English Jan-03 Center, 26th inbound sales Street Cor. 3rd *Outbound sales Avenue, Crescent *Upsell revenue Parkwest, enhancement *Data 85 Bonifacio Global transcription City, Taguig, , Philippines

Incoho Phils., Inc. 3/F Bonifacio www.incohoinc.com Outsourced debt English 2002 Technology collection *Accounts Center, 31st Street receivable cor. 2nd Avenue, management eSquare IT Park, *Telemarketing * Lead 86 Bonifacio S.E.Z., generation *Internet Taguig City, research *Data entry Philippines services

Vocativ Systems, Inc. Hatch Asia www.epldt/vocativ.html Inbound & outbound 800 seats Building, E-Square services (950 IT Park, Fort employees 87 Bonifacio Global ) City, Taguig, Metro Manila, Philippines BAGUIO ClientLogic Loakan Road, www.clientlogic.com Acquisition marketing & 850 English Philippines, Inc. PEZA Complex, sales *Fulfillment 88 (formerly Contact Loakan, Baguio services *Customer World, Inc.) City, Philippines care

PANGASINAN Farm Out Central, Inc. Dagupan City, (FOCI) Pangasinan, 89 Philippines

CLARK AOL Member Services Bldg. 2112 7 www.aol.com Customer service 1,000 English 100% Philippines, Inc. 2113, C.P. Garcia (email support/ web American (America On-Line) cor L. Tañada Sts., chat) Clark Special 90 Economic Zone, Clarkfield, Pampanga, Philippines Cyber City 2528 Corporate www.cctll.com Inbound services *Web 2,500 English Teleservices Office, Cyber City enabled services *Back IT Park, Apo Court office processing *e- along Sergio commerce design 91 Osmeña Road, center CSEZ, Clarkfield, Pampanga, Philippines Epixtar Philippines IT- Clark, Pampanga, www.epixtar.com Customer acquisition English Enabled Services Philippines *Customer support Corporation *Customer retention 92 *Win back programs *Market research

LAGUNA Advanced Contact Bldg. 1, LSL www.acspacific.com *Inbound* Outbound* 200 English 1997 100% Filipino Solutions, Inc. (All Compound, Diode Research* BPO Asia Customer St., Light Industry Services, Inc.) & Science Park, 93 Cabuyao, Laguna, Philippines

PALAWAN 117 Call Center Puerto Princesa 94 Coliseum Complex

ILOILO ePLDT Ventus, Inc. Molo, Iloilo City Inbound customer care 110 agents English Dec-04 *Web co-browsing (300 seats) *Inbound product inquiries *outbound sales *Inbound sales 95 *Outbound collections *Inbound technical support *Data entry *Email Handling *BPO services

Call Box Customer 96 Center 97 eComideas CEBU 98 88 Floor Gift, Inc. Big Foot Global 99 Solutions Calltek Center JY Square IT 99% 10 International, Inc. Center, Lahug, American 0 Cebu City, Philippines Convergys Phils. R. Arcenas St., www.convergys.com Billing *Customer care English Services Corp Arcenas Estates, *Employee care 10 Banawa Hills, 1 Cebu City, Cebu, Philippines

eTelecare 5th & 6th Floor, www.etelecare.com Customer service & English International, Inc. PIPC Engineering suppport *Technical Sciences Building, support *Sales & 10 Asiatown IT Park, customer retention 2 Brgy. Apas, *Marketing surveys & Lahug, Cebu City, research Cebu, Philippines

Interteam Services & Mactan Economic May-02 99% Belgian Consultancy, Inc. Zone II, Basak, 10 Lapu-Lapu City, 3 Mactan, Cebu, Philippines

Isla Bead Company, Rm 204, Tulips May-04 88.98% Inc. Center A.S. American/ 10 Fortuna St., 11.02% 4 Mandaue City, Filipino Cebu, Philippines 10 Page Computers 5 PeopleSupport Asiatown IT Park, www.peoplesupport.com Inbound customer 1000 English Oct-03 99.99% (Philippines), Inc. Cebu City, Cebu, management *Accounts agents American/ 10 Philippines receivables 0.01% 6 management Filipino Pejman Services, Inc. Unit 506, 5/F Oct-03 Keppel Center, 10 Cebu Business 7 Park, Cebu City, Cebu, Philippines

Sykes Asia, Inc. KRC Commercial www.sykes.com Technical support English Building, National *Marketing support Highway, *Customer service 10 Subangdaku, 8 Mandaue City, Cebu, Philippines

10 Teradyne 9 Touch Asia Contact Cebu, Philippines www.touchasia.com Help desk *Customer English Solutions (Phils.), Inc. service *Billing inquiries *Inbound sales/order taking *Account 11 activation 0 *Telemarketing *Technical helpdesk

Western Wats Mactan Economic www.westernwats.com Market research data 200 agents English Philippines, Inc Zone II, Basak, collection 11 Lapu-Lapu City, 1 Mactan, Cebu, Philippines DUMAGUETE Epixtar Philippines IT- Clark, Pampanga, www.epixtar.com Customer acquisition English Enabled Services Philippines *Customer support Corporation *Customer retention 11 *Win back programs 2 *Market research 350 seats - 11 proejcted 3 (150 emp- Teletech actual) DAVAO 3G Communications Lioc Kui Fraternity www.cctll.com Inbound services *Web 1,000 English Sep-04 Ltd.(an affiliate of Building, 16 enabled services *Back agents Cyber City Sobrecarey St. cor office processing *e- (400 seats) 11 Teleservices) Sta. Ana Avenue, commerce design 4 Davao City, center Davao, Philippines