No. of Start of No. Company Address Website URL Services Languages Ownership Seats Operations NCR Easycall 418 Arayat cor www.easycall.com.ph Outbound services 185 English Communications Libertad Sts., *Inbound services Phils., Inc. Mandaluyong City, *Internet-related 1 Philippines services * Other BPO services Sykes Asia, Inc. 4/F San Miguel www.sykes.com Technical support English, Properties Center, *Marketing support Spanish, St. Francis *Customer service Korean, Avenue, Ortigas Mandarin, 2 Center, Cantonese, Mandaluyong City, Vietnamese Philippines Pilipinas Teleserve, 4/F San Diego www.teleserv.ph Teleservices solutions English, Inc. Bldg., 462 Carlos Tagalog 3 Palanca St., Quiapo, Manila, Philippines Accesscall Solutions, 12/F Pearl Bank 776 agents Apr-04 100% Filipino Inc. Building, , 146 (regd) Valero St., 4 Salcedo Village, Makati City, Philippines Advanced Contact 9th Floor, Citibank www.acspacific.com *Inbound* Outbound* 600+ English 1987 100% Filipino Solutions, Inc. (All Center, 8741 Research* BPO 5 Asia Customer Paseo de Roxas Services, Inc.) Avenue, Makati City, Philippines Asian Call Centres 5th Floor, BA www.asiancallcenters.com *Lead generation *List 100 English 100% British Lepanto, Paseo de cleaning *Welcom calls 6 Roxas, Makati City * Telesales *Appointment setting Convergys Phils. 7/F, Tower 2, The www.convergys.com Billing *Customer care English Services Corp Enterprise Center, *Employee care 7 6766 Ayala Avenue, Makati City, Philippines Convergys Phils. PBCom Tower, www.convergys.com Billing *Customer care English Services Corp 6795 Ayala *Employee care Avenue cor. V.A. Rufino St., Makati City, Philippines Customer Care 7th Flr Jacinta www.cquadrant.com Customer service 48 - 100 English, Jul-00 100% Filipino Contact Center Bldg, EDSA Makati Tagalog 8 (Cquadrant Corp.) City, Philippines Daksh eServices 30/F, PBCom www.daksh.com/philippine English 2004 (Philippines), Inc. Tower, 6795 Ayala s 9 Avenue, Makati City, Philippines EnfraUSA Solutions, PBCom Tower, BPO Inc. 6795 Ayala 10 Avenue cor. V.A. Rufino St., Makati City, Philippines Equicom Systems 3/F CIBI Bldg., www.esm.com.ph Customer service (acct 40 English 1997 Fil (Equitable Management, Inc. 3308 Zapote St., servicing/ help desk/ Grp.)/ Makati City, technical support/ Canadian Philippines employee benefits & (Telus Int'l.) payroll servicing/ customer retention/ new client acquisition/ market research/ 11 collections) *Application management *Document processing e-Performax 2nd Floor, BPI www.eperformax.com English Feb-03 50% Filipino/ Buendia Center, 50% 12 Senator Gil Puyat American Avenue, Makati City, Philippines eTelecare 12 - 17 Floors, www.etelecare.com Customer service & English, International, Inc. PBCom Tower, suppport *Technical French, 6795 Ayala support *Sales & German, Avenue cor. V.A. customer retention Spanish, 13 Rufino St., Makati *Marketing surveys & Tagalog City, Philippines research IASA, Inc. RCBC Plaza, Jan-04 99.99% Makati City, British/ 14 Philippines 0.01% Filipino ILDAEIL-EDU, Inc. RCBC Plaza, Korean 15 Makati City, Philippines HSBC Electronic Data PBCom Tower, 99% Processing Phils., Inc. 6795 Ayala American 16 Avenue cor. V.A. Rufino St., Makati City, Philippines ICT Marketing RCBC Plaza, www.ictgroup.com Sales support 750 English Services of the Phils. Tower 2, 6819 *Marketing support 17 Ayala Avenue, *Customer care *Data Makati City, management services Philippines Immequire Phils., Inc. 11th Floor The www.immequire.com Customer relationship English Jan-02 100% Peak Tower, 107 services *Telephone American L.P. Leviste St., surveys *Online Salcedo Village, education *Customer 18 Makati City, acquisition & sales Philippines growth InfoNXX 11/F RCBC Plaza www.infonxx.com Directory assistance & 1,000 English Tower 2, Ayala enhanced information 19 Avenue, Makati services City, Philippines International Pacific 8/F RCI Building, www.ipmac.com.ph Marketing Alliance Rada St., Legaspi 20 Corp. (IPMAC) Village, Makati City, Philippines IntelliRisk Philippines, RCBC Plaza, www.irmc.com Sales & customer 100 English Mar-05 21 Inc. Makati City, service Philippines Parlance Systems, PLDT Property, www.epldt.com/parlance.h 85% inbound services 1,200 English Jun-02 100% Filipino Inc. Jupiter cor. tml *13% outbound agents/ 22 Reposo St., Bel- services *2% BPO 522 seats Air, Makati City, Philippines PeopleSupport 12-14 Floors, www.peoplesupport.com Inbound customer English Aug-00 100% (Philippines), Inc. Philamlife Tower, management *Accounts American 23 8767 Paseo de receivables Roxas, Makati management City, Philippines PeopleSupport 29th to 33rd www.peoplesupport.com Inbound customer English Jan-03 100% (Philippines), Inc. Floors, Robinsons management *Accounts American Summit Building, receivables 6783 Ayala management Avenue, Makati City, Philippines Qinteraction 8 - 10 Floors, BPI www.qinteraction.co Inbound sales & order 500 seats/ English Aug-03 100% Philippines, Inc. Buendia Center, taking *Inbond 800 American Sen. Gil Puyat customer care employees Avenue, Makati *Outbound City, Philippines telemarketing & lead generation *Customized 24 financial & logistics support *Backoffice processing *Technical support & helpdesk Riscuity Asia, Inc. 14th Floor, The www.riscuity.com First party outsourcing English 2002 (formerly: Capital Peak Tower, 107 *3rd party collections Crossing Asia, Inc.) LP Leviste St., *Accounts receivables Salcedo Village, calling campaigns 25 Makati City, *Portfolio acquisitions Philippines *Customer service SC Reservation RCBC Plaza, Reservation English 26 (Phils.), Inc. Makati City, Philippines Strategytel, Inc. 14th Floor Peak www.strategytel.com English Tower, 107 L.P. Leviste St., 27 Salcedo Village, Makati City, Philippines Sykes Asia, Inc. 26/F Robinsons www.sykes.com Technical support 7,000 English May-02 99.99% Summit Center, *Marketing support agents Dutch/ 6783 Ayala *Customer service addl 3000 0.005% Avenue, Makati Jobs for Filipino/ City, Philippines 2005-08 0.003% expansion American/ 28 (Makati, 0.002% Pasig and British Cebu) Touch Asia Contact 11/F The Peak www.touchasia.com Help desk *Customer English Solutions (Phils.), Inc. Tower, 107 L.P. service *Billing inquiries Leviste St., *Inbound sales/order Salcedo Village, taking *Account Makati City, activation 29 Philippines *Telemarketing *Technical helpdesk U.S. Asia Solutions, Suite 6-A English Aug-02 60% Filipino/ Inc. Sagittarius 40% Condominium, American 111 H.V dela 30 Costa St., Salcedo Village, Makati City, Philippines Vision-X, Inc. - 15/F & 16/F RCBC www.vxiusa.com English 100% Philippine Branch Plaza Tower 2, American 31 Ayala Avenue, Makati City, Philippines Vox Opera Solutions, Unit 2004, 139 English Jun-04 100% Filipino Inc. Corporate Center, Valero St., 32 Salcedo Village, Makati City, Philippines West Contact Export Bank Plaza, www.west.com Inbound customer English 99.95% Services, Inc. cor. Pasong Tamo service American/ & Buendia 0.05% 33 Avenue, Makati Filipino City, Philippines Zimplicity Solutions Regina Bldg., 100 Sep-03 99.998% Corp. Aguire St., Italian/ Legaspi Village, 0.002% Makati City, Canadian/ 34 Philippines 0.002% Finnish APAC Customer 4/F, Bldg. C, North www.apaccustomerservice Customer service 500 English Apr-03 100% Services, Inc. – Phil. Gate CyberZone, s.com American Branch Filinvest Corporate City, 35 Alabang, Muntinlupa City, Philippines Convergys Phils. North Gate www.convergys.com Billing *Customer care English Services Corp Cyberzone, *Employee care Filinvest 36 Corporate City, Alabang, Muntinlupa City, Philippines E-An Philippines 5A Westgate Dec-04 99.98% Corporation Tower, Investment Japanese/ Drive, Madrigal 0.02% Business Park, Filipino 37 Ayala Alabang, Muntinlupa City, Philippines Epixtar Philippines IT- Alabang, www.epixtar.com Customer acquisition English Enabled Services Muntinlupa City, *Customer support Corporation Philippines *Customer retention 38 *Win back programs *Market research Globalreach 7/F ALPAP II www.eglobalreach.net Connectivity * Web English eBusiness Networks, Building, Trade St. hosting * BPO (Inbound Inc. cor. Investment call handling & Drive, Madrigal Outbound call services) 39 Business Park, Alabang, Muntinlupa City, Philippines Teletech Customer Bldg. F, SM www.teletech.com Business process 1,100 English 99.994% Care Management Corporate Office, management *Facilities seats American/ Philippines, Inc. 1000 Bay Blvd., management * (2,900 0.005% SM Central employees Filipino/ 40 Business Park, ) 0.001% Bay City, Pasay Australian City, Philippines Ambergris Solutions, 31/F Discovery www.ambergrissolutions.c Customer care 2,300 English 2001 Inc. Center, 25 ADB om services* Technical 41 Avenue, Ortigas support services Center, Pasig City, Philippines Ambergris Solutions, Ortigas Center, www.ambergrissolutions.c Customer care English Inc. Pasig City om services* Technical 42 support services ClientLogic 22/F Wynsum www.clientlogic.com Acquisition marketing & 1700 English Jun-01 100% Filipino Philippines, Inc. Corporate Plaza, sales *Fulfillment seats/ (formerly Contact Emerald Avenue, services *Customer 2000 43 World, Inc.) Ortigas Center, care agents Pasig City, Philippines Contact Point 31/F Wynsum Telemarketing services 160 - 300 English Jul-04 100% Filipino Outsource Services, Corporate Plaza, *B2B programs (acctg./ Inc. Emerald Avenue, legal services & website 44 Ortigas, Pasig development/ hosting) City, Philippines *Inbound services Convergys Phils. 24/F Robinsons- www.convergys.com Billing *Customer care English Services Corp Equitable Tower, *Employee care ADB Avenue
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