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Perez Encinas Adriana.Pdf UNIVERSIDAD AUTÓNOMA DE MADRID FACULTAD DE CIENCIAS ECONÓMICAS Y EMPRESARIALES Departamento de Organización de Empresas LA EXPERIENCIA DE INTERCAMBIO DE ESTUDIANTES INTERNACIONALES: SERVICIOS DE APOYO FORMALES E INFORMALES EN LA UNIVERSIDAD DE ACOGIDA INTERNATIONAL STUDENT EXCHANGE EXPERIENCE: FORMAL AND INFORMAL SUPPORT SERVICES IN THE HOST UNIVERSITY TESIS DOCTORAL Presentada por Adriana Pérez Encinas Dirigida por Dr. Jesús Rodríguez Pomeda Dr. Hans de Wit Madrid, mayo de 2017 LA EXPERIENCIA DE INTERCAMBIO DE ESTUDIANTES INTERNACIONALES: SERVICIOS DE APOYO FORMALES E INFORMALES EN LA UNIVERSIDAD DE ACOGIDA INTERNATIONAL STUDENT EXCHANGE EXPERIENCE: FORMAL AND INFORMAL SUPPORT SERVICES IN THE HOST UNIVERSITY Adriana Pérez Encinas Directores: Dr. Jesús Rodríguez Pomeda Dr. Hans de Wit Tesis presentada para optar al Grado de Doctor con Mención Internacional en la Universidad Autónoma de Madrid Programa Oficial de Posgrado en Economía de la Empresa Departamento de Organización de Empresas Universidad Autónoma de Madrid 2017 A mis padres, abuelos y, en especial, a mi marido AGRADECIMIENTOS / ACKNOWLEDGEMENTS Estas páginas de la presente Tesis Doctoral están destinadas a agradecer a todas aquellas personas e instituciones que me han guiado, acogido y apoyado para que esta etapa de mi carrera académica llegue a buen puerto. Por supuesto, todas las opiniones y errores que este documento pueda contener son propios de la doctoranda. En primer lugar, debo agradecer la inmensa labor de mis Directores, al profesor Dr. Jesús Rodríguez Pomeda y el profesor Dr. Hans de Wit, gracias a quiénes hoy en día puedo redactar este documento y estas pequeñas notas de agradecimiento. Gracias por vuestra minuciosa coordinación y dirección de mí doctorado a lo largo de todos estos años. Cada fase de este proyecto ha sido importante y, en todas ellas me he sentido respaldada y apoyada para poder sobrepasar las dificultades encontradas por el camino. Gracias Dr. Jesús Rodríguez Pomeda por transmitirme sabios conocimientos sobre la metodología empleada en Tesis Doctoral, así como por todo el apoyo en todos los proyectos que hemos emprendido desde el comienzo de este camino. Gracias profesor Dr. Hans de Wit por compartir tu sabiduría sobre la internacionalización de la educación superior conmigo y guiarme desde antes de incluso ser una alumna de doctorado. No puedo expresar todo el agradecimiento y satisfacción que siento en un par de líneas. De verdad, gracias. Gracias por transmitirme vuestro entusiasmo y trasladarme vuestra pasión y dedicación por el trabajo y la investigación. Gracias por vuestros consejos y por enseñarme no sólo las cuestiones más puramente académicas sino todas aquellas que tienen que ver con las personas y con cómo evolucionamos y crecemos. Ha sido un verdadero placer aprender y crecer a vuestro lado. Muchas gracias Directores. Gracias también al profesor Dr. Fernando Casani de Navarrete, quién me ha orientado y centrado en numerosas ocasiones el tema de investigación y ha compartido conmigo sabios conocimientos desde el principio. Gracias Dr. Casani por todo el apoyo. Asimismo, a la profesora emérita Dra. Elspeth Jones con quien tuve la suerte de encontrarme por el camino y trabajar con ella en diferentes propuestas, conferencias y formaciones. Su entusiasmo y profundo conocimiento sobre experiencias de estudiantes internacionales han sido de gran apoyo para la elaboración de esta Tesis Doctoral. No me resisto a agradecer también el apoyo y acogimiento recibido de los profesores del Departamento de Organización de Empresas, especialmente a su Secretaria Académica, Dra. María Soledad Celemin Pedroche, por su generosidad, amistad y conocimientos, quien ha sido de gran apoyo a lo largo de mi paso por el Departamento. Asimismo, a la Dra. Cristina Esteban, quien me apoya y anima y con quien tengo la suerte de intercambiar experiencias docentes, así como mi compañero de asignatura el profesor Ignacio Tobaruela. De la misma forma y no menos agradecida les estoy al resto de compañeros del Departamento de Organización de Empresas, por su acogida, apoyo y ánimos durante toda esta etapa. Gracias compañeros por vuestros ánimos y por acompañarme a lo largo de esta andadura. De esta forma, agradezco al Dr. José Miguel Rodríguez Antón, Dr. Isidro de Pablo, Dr. Patricio Morcillo, Dr. Juan Ignacio Martín Castilla, Dra. Pilar Soria, Dña. Yolanda Bueno, Dra. Begoña Santos, Dra. Mª Paz Salmador, Dra. Mª Mar Alonso, Dr. Fernando Borrajo, Dr. Carlos Merino, Dra. María Escat, Dra. Mª Ángeles Luque, así como al resto de compañeros del Departamento. Asimismo, agradezco especialmente a mis compañeras de despacho, la Dra. Leyla Angélica Sandoval Hamón y Dña. Cecilia Bayas, con quiénes es una alegría compartir el día a día. Gracias compañeras por ser un gran apoyo. Y no menos agradecida estoy a Dña. María Mercedes Pérez Huerta, Secretaria Administrativa del Departamento, por todas sus gestiones y sonrisas cada vez que nos cruzamos. De igual forma, agradezco a la profesora Dra. Martha Saboyá por todo lo que me ha enseñado a lo largo de estos diez años mientras trabajábamos y nos coordinábamos como un gran equipo. Gracias por tu generosidad y sabiduría. Asimismo, debo agradecer la generosidad y pasión que me transmite la profesora Dra. Nadia Fernández de Pinedo Fernández y por su inestimable ayuda en la coordinación del proyecto europeo. Así como a todos los miembros del proyecto ECCE (estudiantes y coordinadores) por su comprensión y apoyo. En especial, al estudiante D. David Cobos por su trabajo y entusiasmo diario. Además, he de agradecer a la Dra. María Gil Izquierdo por su apoyo y la cantidad de ideas innovadoras y su preocupación por los estudiantes. Por otro lado, me gustaría agradecer a otros compañeros de la facultad por sus orientaciones y consejos, al Dr. Luis Rubio Andrada por su buena disposición y apoyo en cada momento, al Dr. Felix Muñoz por compartir país de estancia de investigación, buenos momentos y consejos y al Dr. Jean Philippe Charron por ser un compañero de esta andadura de doctorado. No quisiera dejar de agradecer a otros compañeros de la facultad y universidad por todo su cariño y apoyo recibido, en especial, a la Dra. Ana Ruiz por creer en mí desde que comencé en la UAM y motivarme para seguir adelante. Al profesor Dr. Rafael de Arce por ponerme en contacto con mis Directores, a la Dra. Carmen Pérez Esparrells por orientarme y aconsejarme en la línea de investigación. Y muy especialmente, a la compañera de doctorado, la Dra. Eva de la Torre quien ha sido de indudable ayuda contar con su conocimiento y disposición en todo momento para tratar temas de la Tesis Doctoral. Asimismo, quiero trasmitir mi agradecimiento a todos aquellos profesores que formaron parte de esta etapa desde sus comienzos. En este sentido, estoy inmensamente agradecida a la Università Cattolica del Sacro Cuore en Milán y su centro, Center for Higher Education Internationalisation (CHEI) por acogerme desde el principio y apoyarme con estancias de investigación, material y sabios profesores desde el principio de la Tesis Doctoral. Gracias a la Dra. Amanda Murphy, Dra. Fiona Hunter, Dña. Francesca Finotello y Dña. Liz Moffatt. En especial, gracias a la Dra. Fiona Hunter por transmitirme tu pasión y por centrarme en el tema de investigación en numerosas ocasiones. Y a la Dra. Betty Leask por darme una maravillosa bienvenida a Australia y proporcionarme una experiencia increíble. Muchas gracias profesoras. Gracias también a los compañeros que allí conocí y que han sido un apoyo indispensable para la consecución de esta Tesis. En especial, gracias al Dr. Jos Beelen, Dña. Roberta de Flaviis y D. Ravi Ammigan, por sus conocimientos, proyectos emprendidos y gran amistad. También gracias al equipo de Dirección de la universidad y a la Oficina de Relaciones Internacionales y al resto de compañeros del grupo de internacionalización D. Felix Wang, D. Ben Levy, D. Mariano Pérez, Dña. Paula Henao, Dña. Pouneh Eftekhari, Dña. Kelly Henao, Dña. Amit Marantz, D. Juan Manuel Godoy, D. Cornelius Hagenmeier y Dña. Adinda van Gaalen, entre otros muchos. Por otro lado, he de agradecer la gran acogida que me proporcionaron el Dr. Hans de Wit y la Dra. Laura Rumbley en Center for International Higher Education (CIHE) ubicado en Boston College. No solo hicieron que tuviera la mejor de las experiencias como profesor visitante, sino que me acompañaron y respondieron a mis numerosas dudas mientras esbozaba el proyecto final de la Tesis Doctoral. Muchísimas gracias profesores. Asimismo, debo agradecer a todos y cada uno de los compañeros que allí conocí y cuya amistad fue de gran relevancia para la consecución de mi estancia en Estados Unidos. Gracias D. Ismael Crotte, Dña. Lisa Unangst, D. Ayenachew Aseffa, Dña. Daniela Craciun, Dña. Georgiana Mihut, D. Edward Choi, D. Gao Hang, y muy en especial a Dña. Hélène Ullerö por su amabilidad, acogida y sabios consejos. Por otro lado, he de agradecer a la asociación European Asssociation for International Education (EAIE) por todas las oportunidades de desarrollo que me ha brindado a lo largo de estos años y todos los colegas que allí he conocido y que son fuente de mi inspiración. Gracias a la Dra. Marie Heraughty, al Dr. Robert Coelen, a Dña. Laura Howard y a Dña. Carmen Martin. Asimismo, he de agradecer también al SEPIE y sus miembros por todo el apoyo y ánimos. En especial, a D. José Manuel González, a Dña. María Gómez y a Dña. Loreta Paulauskaite. Debo también unas palabras de agradecimiento a los miembros del Instituto Interuniversitario de Investigación Avanzada sobre Evaluación de la Ciencia y la Universidad (INAECU), y en particular a su director el Dr. Elías Sanz por sus conocimientos y grata acogida como parte del Instituto. Asimismo, aprovecho estas líneas para dar las gracias a la Dra. Jeanine Gregersen por ponerme en contacto con Studyportals y su Director Edwin van Rest para la obtención de una base de datos rica en comentarios de los estudiantes internacionales.
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