How To Make Information Accessible
A guide to producing easy read documents Why did we write this guide? Who did we make this guide for?
Every person with learning There are many reasons why someone may have difficulty with language and disabilities is an individual. If you This guide provides clear guidelines on learning. There are almost a million follow the advice in this guide, you producing documents and information people of all ages in England with a can produce information that is in accessible, easy to read words learning disability. accessible to many, many different and pictures for professionals and organisations. We hope that you will people. But there is no such thing Information helps us all to make make your information more accessible as a perfect solution that will suit decisions and choices about our lives for people with learning disabilities and enables us to live independently everyone. Many people will still and others who may find it useful. We and take part fully in society. For many need support to access easy read also want you to encourage other people, information is not readily and documents. organisations to make their information easily available. Having difficulty reading accessible. or writing, for whatever reason, can Others will need information in affect education; employment; finances; This guide can help all organisations a completely different format. health and family life. It can prevent that offer NHS or Adult Social Care Information in Easy Words and people from getting the information and must now follow the Accessible they need to make choices. Pictures, done well, makes a Information Standard by law. The aim powerful tool to support the of the Standard is to make sure that People who have learning disabilities empowerment and inclusion of people who have a disability or sensory have the expertise and knowledge anyone who finds reading and loss are given information in a way to provide information to those who they understand, and communication writing hard. may find reading and writing difficult. support if they need it. CHANGE is an organisation led by disabled people and has over twenty For more information contact us at years’ experience making information www.changepeople.org or email us accessible. We have produced this at [email protected]. A guide to guide to help you make your written producing easy read documents information more accessible. 6 Introduction
8 What you should know
12 Practical advice
18 Preparing your document
26 Making the writing accessible
32 Adding pictures
36 Checklist
38 Examples Accessible information is information However, we also know that to get it that people can understand. It means right takes time and effort. You might different things to different people. For not have the time or money to make some people it is information in large all your information accessible to the print or Braille. For others it might be CHANGE Easy Words and Pictures information translated into their first standard. language. This is why it is very important for When CHANGE talks about accessible you to think carefully about which of information we are thinking of the your documents are going to be the needs of people who find reading most useful to people with learning and writing hard. For us, accessible disabilities. Those documents should information means Easy Words and be made accessible using Easy Words Pictures. and Pictures. Other information could be made accessible using different Working with people with a learning methods such as video or animation. disability, Easy Words and Pictures is a type of accessible information CHANGE For ideas on other ways of making have been developing over the past information accessible please visit 20 years. Easy Words and Pictures CHANGE at www.changepeople.org 6 has writing in short, simple sentences or email us at [email protected]. 7 Introduction without any hard words or jargon. More contact details can be found at the back of this guide. Easy Words and Pictures also uses clear, easy to understand pictures that support For complete and detailed advice on these words. This type of information is how to produce accessible information very accessible to people with learning using the CHANGE Easy Words and disabilities, but also to people who find Pictures method, this guide is the best reading and writing hard or do not have starting point. English as a first language.
We have been using Easy Words and Pictures for a long time, we know that it is a good way to produce information that is accessible. What is jargon? You might not think of a word as hard In most cases you will have to: but remember that you are trying to reach as many people as possible, • Go through your text and pick out Most people agree that writing including people who might find the important facts information in jargon is not a good reading hard. Always ask yourself if idea. But not everyone is clear on what there is an easier or shorter word you • Summarise what you want to say jargon is. can use instead of a more complicated, hard word. If there is not, simply explain • Simplify complex information and Jargon words are words that what the word means. explain it using examples from professionals often use to communicate everyday life with each other. The meaning of Examples of hard words that are these words might be obvious to the often used: • Break information up into smaller people working in the same profession, chunks and maybe give them out • Exaggeration (saying something is but to others they might be hard to separately better or worse than it really is) understand. If you feel it is important for people to know a jargon term, make • Leave out what is of little or no use to • Contemplate (thinking) sure you use it alongside an explanation people of its meaning. • Annual (every year) This is hard to do and often feels like it Examples of jargon words that are • Participation (taking part) makes your information less valuable. What you often used: You might also feel like you are taking 8 control of what to tell people and 9 • Biopsy (taking a very small amount of How to give information what not to tell them. If it is done right, should know tissue from your body for tests) out to people however, there is no reason to worry about this. • Litigation (the process of taking legal action) People, who find reading hard, will find Remember that it is not about how reading long documents especially much information you give out to • Referendum (asking the public difficult. We have already said that it is people. What matters is how much of to vote yes or no on a political important to think about which of your it is understood. If you are worried that question) documents will be useful to people. This you are leaving too much information is because you might not have the time out of a document, provide accessible • Misdemeanour (a small crime that is or money to make all your information details of how people can find out not as serious as murder or rape) accessible and available. Even if you more. were able to do so, ask yourself how Having a contact telephone number is What are hard words? much time your audience is likely to spend with your documents. often the most useful to people. Things that are hard to explain in writing can When writing information in easy read People with learning disabilities might often be made clear over the phone. it is not enough to avoid jargon words. need extra time and support to access Your text should also be free of any information given to them, no matter hard words. Hard words are words how accessible it is. So be aware that that are not generally used in everyday accessible information is information conversation. that is short and clear. Accessible information • Plan the production of easy read • Work with people face to face in and the law Accessibility and Presentation documents at the same time you steering groups and workshops plan your standard documents. instead of over the phone or through That way they do not become an the post. By law, disabled people have the right Accessibility is more important afterthought and need to be rushed. to be treated equally and to have than the way your document looks. • Make sure you support people to get information made accessible to them. You might spend a lot of money on • Put enough money aside for good their views across and take what they This is stated in The Equality Act, 2010 making a document look impressive quality printing. say seriously. and The Disability Discrimination Act and professional but if no one can (DDA). The Disability Discrimination understand what it says, then that • Think about how you distribute • Allow people enough time to give Act was passed in 1995 to end the money is wasted. This does not mean, your easy read documents. Leaving their feedback. You might need to discrimination that many disabled however, that accessible documents them lying around in places that work in small, accessible sessions people face. have to be second class or not as good are themselves not accessible to instead of long, all day meetings. as standard documents. People with disabled people might be a waste of The Act was extended in 2005 to give learning disabilities, people who find time and money. • If you must post material out to disabled people rights in the areas of reading and writing hard and people people, make sure they have the employment, education and housing. who do not speak English as a first support they might need to give The Equality Act, 2010 legally protects language still have taste and a sense of Involving people with their feedback. You can do this by people from discrimination in the what is made well. learning disabilities supporting people to set up steering workplace and in wider society. It groups in their place of work, replaced previous anti-discrimination Don’t produce documents that look advocacy group, care home, day People with learning disabilities are the 10 laws with a single Act, making the law like you don’t care. Not only will it make centre or local community. 11 easier to understand and strengthening people feel like they are not valued, it experts on accessible information. This protection in some situations. It sets out will also make your organisation look is because they know what works for • Make sure you give people enough the different ways in which it is unlawful bad. Finding the right balance between them and what does not. It is common background information about the to treat someone. the way something is presented and the sense to involve the people you are document they are working on. way it works can seem hard. But it does trying to communicate with in your This will ensure people can make A new Accessible Information Standard not have to be. work process. informed comments. was also introduced on 24th June 2015 by the Standardisation Committee for Remember: Ideally you will involve people with If, at the start, you cannot involve Care Information (SCCI). The Accessible learning disabilities from the very people in making your document Information Standard tells organisations • Always put accessibility first but take beginning by finding out from them, accessible, you should get feedback how they should ensure that disabled time and care when making your what kind of information it is they want. on the final draft of your document. It patients / service users and, where information accessible. You should consult with people not only is important to consider the feedback appropriate, carers and parents, receive on the documents themselves but also and make any necessary amendments information in formats that they can • If your organisation is producing a on the best way to make them available. before distributing. understand, and that they receive range of documents (such as a large appropriate support to help them to print version, an easy read version Consultations work best if you: communicate. and versions in foreign languages) design them so they look and feel • Make use of local advocacy groups All organisations that provide NHS like they belong in a set and are or organisations run by disabled or Adult Social Care must follow the equally important. That way no people whenever you can. They Accessible Information Standard by law. group will feel like they are being will have plenty of experience with The standard came into effect on 31st treated as separate or second class. accessible information and will be July 2016. able to give you expert advice. Working with Easy This is why words and pictures are best You could think of the picture as a Words and Pictures used together. That way the pictures drawn headline. A headline usually can support and explain the words includes keywords from the text and without trying to replace them. sums up what the text is about. A picture should do the same. If you have never worked with Easy Pictures can also: Words and Pictures before, here are a Because in Easy Words and Pictures, few pointers that might help you. Both • Give the reader a good idea of what each key statement made in the text has pictures and words have their strengths the text is about before they start a picture to go with it, a person looking and weaknesses when used on their reading. at just the pictures, should get a rough own. idea of what the document is about. • Be specific and detailed enough to Words can: When working with Easy Words and give non-readers an idea of the main Pictures you will quickly notice that it is points made in the text. • Explain things in great detail easier to find pictures for some types of text than it is for others. • Assist the reader in case the text • Give people a lot of information proves difficult or some words cannot be understood. Text that is easily supported by pictures • Limit misunderstandings and leave is usually about: little room for different interpretations • Make the text look less intimidating. • Specific actions (e.g. how to make an However, if you cannot read very well, Having pictures or photos on a page makes a document look friendlier appointment for a smear test) 12 or do not read English, then even good 13 Practical advice and less like hard work. writing is not very helpful. • Specific processes (e.g. what • Take up space so that there is a limit happens during a mammogram) Pictures can: to how much written information is shown on each page. • Instructions, especially if presented • Be understood by anyone, no matter as do and do not (e.g. how to reduce what language they speak or how the risk of diabetes) well they read If pictures are used in training, in presentations (e.g. PowerPoint slides) • Lists of specific things, places or • Show a specific person, object or or in handouts they can also: people (e.g. what types of leisure place as well as simple actions activities are available in a residential • Support people to keep track of home) • Look more interesting and less off things that are being discussed. putting than plain text Other types of text may require more • Give structure to the presentation imaginative use of pictures. Such texts Pictures alone can be limited at showing and add visual interest. are usually about: complicated actions or explaining complicated ideas. There is also a limit • Support people who could not take as to how much detail can be put into notes to remember issues that have • Ideas, especially if the text debates each picture before it becomes hard been read out to them and discussed or discusses them (e.g. should there to ‘read’. Sometimes pictures can be with them. be a new set of guidelines to define interpreted in different ways, depending what a hate crime is?) on who looks at them. • Concepts and abstract themes (e.g. • Detailed explanations ‘Many people in the area said they When re-writing your text in easy national identity, enlightenment, civil were worried about their homes being words, you will notice that there is often courage, spirituality etc.) • Discussions and debates burgled.’ more than one way to say something. It is the same with pictures. Do not get too • Statistics (e.g. breakdown of the • Subtle variations on the same theme worried about finding the one perfect outcome of an opinion poll) picture that shows exactly what you want to say. Instead, be creative and It is possible to put pictures to these How to choose the work with what you have. types of text, but you will have to right pictures simplify the message. You will also have The solution is often to combine to be more creative with how you use pictures or to add extras like: pictures and maybe combine several In Easy Words and Pictures, each key pictures to make a clear statement. statement should be supported by a • Speech and thought bubbles (with You might also need to commission picture. Once you have made your additional pictures in them, not new pictures drawn especially for your writing accessible (see ‘Making the words) document. writing accessible’ p. 26) read through your text and separate the sentences • Arrows This is often the best solution and can that contain key information or key get very good results. Just be careful statements. You should now have a This picture shows a burglar, but does • Ticks and crosses your combinations of pictures do not series of single sentences or short not show people worrying about being become too complicated or they might paragraphs that each need to be burgled. • Thumbs up or thumbs down 14 end up as hard to ‘read’ as the text. The supported by a picture. 15 best way to make sure your pictures ‘Many people in the area said they work, is to consult with people with Go through them one by one and pick ‘This is why we will support people to learning disabilities directly. out the key word or key words in each. were worried about their homes being burgled.’ look at how they can make their homes You can use the keyword or keywords safer.’ You can make the task of finding the to decide what picture you should right pictures much easier, if you edit choose. In the same way, the keyword your information so that it contains is the focus of the sentence, it should only: be the focus of the picture.
• Clear instructions However in many cases it is not enough for the picture to simply show • Facts the person, object or place that is the focus of the text you are working with. • Statements Whenever possible, the picture should also reflect the statement that is being Your information should try to limit or made about that person, object or avoid: place. • Detailed background information
• Multiple points of view This picture shows someone saying they This pictures shows people discussing are worried about being burgled. ways in which their homes could be • Statistics and data made safer. ‘This is why we will support people to If you must choose which of your • Can you combine key points from Do not let this worry you. Information look at how they can make their homes documents to make accessible using different documents? If you still in Easy Words and Pictures, done well, safer.’ Easy Words and Pictures, consider the have trouble deciding which of your makes a powerful tool to support the following: documents to make accessible, empowerment and inclusion of anyone maybe you can combine the most who finds reading and writing hard. important points from different With it you will create an empowering • What information is going to be truly documents in one accessible starting point for your audience. useful to your audience? Peoples ‘newsletter’. lead busy lives, if they take the time Thank you for working towards putting to read your documents, you should • Is there an alternative to Easy more people in the picture! make sure it is worth their while. Words and Pictures? Easy Words and Pictures is not the only way to • You can do this by consulting with make information accessible. Video people with learning disabilities clips are good alternatives. Posting directly. Support people to tell you accessible information on online what information they think is going platforms is also a great tool. Or what to be useful to them. about an open day with workshops held in the local community? • How many people will be This picture shows ways in which homes affected by the information in could be made safer. your document? Some types of Every person is an individual. If you information are so specific, they are follow the advice in this guide, you can 16 The first picture is the better solution going to be of use to only a handful produce information that is accessible 17 but both pictures are acceptable. This of people. Instead of spending to many, many different people not shows that there is often more than one money on an easy read version, just those with learning disabilities. solution when working with Easy Words maybe you could simply speak to Within communities there are those and Pictures. these people over the phone or in with low literacy skills, non-readers, person. non-native speakers as well as those Which documents to with impairments that mean the written make accessible • How long are your documents? word/signage/instructions are not If you have a series of lengthy always accessible. reports and policies to choose Many people in past have shown a You should try to make as much of your from, consider which ones can preference to easy to read alternatives, information accessible as you possibly be summed up most effectively. despite being able to access can. But if you cannot make all your It is easier to work on a well done information easily. The key is knowing information accessible or if you cannot summary that highlights the most the people you are aiming to inform afford to commission new images for important points, than it is to work and involving them. all your publications, try to focus your on a long document that cannot be resources on those documents that are condensed any further. But there is no such thing as a perfect going to be the most useful to people solution that will suit everyone. Many with learning disabilities. Remember that • How complex is the information? people will still need support to access it is better for people to have one truly Documents with clear instructions or easy read documents. Others will need accessible document they can read, facts can be made accessible more information in a completely different than five slightly accessible documents effectively than complex ones. format. they cannot read. Make a wide margin in your document for the pictures. People rely on the pictures as well as the text for information so give the pictures at least 8cm of space.
Most people find it easiest if the pictures are to the left of the text. 18 Preparing your document 19
If you decide not to put the pictures to the left of the text make sure it is very clear which picture belongs to which part of text. cat cat 16pt 12pt Use a clear, easy to read font and make Pretty PRETTY Avoid writing words in capitals. This will it at least 14pt in size. If you can, try to make the word look unfamiliar and too make the font 16pt or even bigger. uniform and people might find it harder to read.
Add extra space between the lines It is important that your font is clear and of your text. This will make it easier to easy to read. It should not have any read. For example in Microsoft Word serifs or complicated letter shapes. choose 1.5 line spacing instead of single line spacing.
Avoid using shadows, outlines, 20 strikethroughs, gradients or colours 21 on text. Anything that interferes with the shape of the letters will make the words harder to read. cat cat Most people will find fonts that are made to look like handwriting or cursive harder to read than printed fonts.
Make sure your lines of text are not too long or too short. The average number Arial Tahoma A good font to use is Arial or something of letters in an ideal line of text is about Verdanna that looks similarly plain. Examples of 60. Myriad good fonts include: Tahoma, Verdana, Calibri Myriad, Helvetica, Calibri, Candara, Helvetica Corbel, Segoe, and Gill Sans amongst Candara Corbel many others. Segoe Gill Sans Your text should be aligned to the left A toned background is good but it and have a ragged edge on the right. should be made up of one flat colour. This layout will look familiar to most Do not use patterns, strong gradients people. It will make blocks of text easier or faded out pictures behind text. They to read than right aligned, centred, will blend with the letters and make the justified or forced text. text hard to read.
Be careful what paper you choose Having a toned background behind to print your information on. Very your text reduces the glare of the paper shiny paper or paper that has been and makes the text easier to read. Any laminated can reflect the light and make pastel shade is better than white. It is an reading hard for people with a visual 22 individual’s preference on what colour 23 impairment. Paper with a matte or silk works for them. finish is better.
Make sure your paper is not too thin. If If you use a toned background, make text and images shine through the page, sure that there is still enough contrast it will be harder for people to read your between background and text. information. Do not try to squash things in or fit too much information on one page. Lots of white space makes the page look less intimidating and helps people find their way around your document.
Think about how your document will be bound. You should choose a binding style that allows your document to be opened flat. This will make it easier for people to place your document under a magnifier or to photocopy it. Be aware that some people reading your document might be colour blind. When designing your document, it is a good idea never to rely on colours alone to make things clear.
24 25
Think about using a colour code in your document. This will help people Do not publish your documents on to navigate through your text and to loose pages even if they are contained keep track of different chapters or in an envelope or sleeve. This is sections. Make sure the colour code is because the order of the pages can introduced in the index. easily be confused or pages can be lost. If you print or photocopy information yourself, staple the pages together along the left edge or find another way to safely hold them together. not needed superfluous tiring strenuous shared collaborative Try to write your information in short, clear sentences. Do not use complicated words, words that are hard to understand or jargon words.
Your doctor might ask you to go to the hospital. At the hospital someone will take an x-ray of your chest. An x-ray is like a photograph. It allows the doctor If you must use a hard word or a jargon to see inside your body. word, make sure you explain it clearly in easy words. If you do not have room to explain the word in the paragraph, it is best to create a paragraph below that defines the word with easy words and Your general practitioner might refer pictures. Or you could try an illustrated you to the hospital to have an x-ray of word bank. your chest taken. 26 Making the writing accessible 27
You could donate clothes you no longer need to a charity shop. The clothes you donate should be in good condition. The charity shop will not be able to sell clothes that are badly worn. Be consistent with the words that you use. If you refer to the same person or object several times in your text, always call them by the same name.
You could donate clothes you no longer need to a charity shop. The garments you donate should be in good condition. The charity shop will not be able to sell attire that is badly worn. You should not make the decision without reading the information. If you The name of the play is A Midsummer can not understand what it says, ask for support. Night’s Dream. It is showing at the Use ‘do not’, ‘can not’, ‘would not’ London Theatre. The play will be on and so on instead of ‘don’t’, ‘can’t’ and every Tuesday and Thursday at 4 pm ‘wouldn’t’ because some people rely on and at 8 pm. On Tuesday the 12th of reading the ‘not’ to understand what is August the play is not showing. being said. Try not to put more than one piece of You shouldn’t make the decision without information in each sentence. reading the information. If you can’t understand what it says, ask for support.
The play, A Midsummer Night’s Dream, is showing at the London Theatre every Tuesday and Thursday this month and will be on at 16.00 and the later time When you are on summer holiday, make of 20.00, except Tuesday the 12th of sure your children are protected by sun August. screen. Know who you are writing your information for and address them directly. Do not address your text to an 28 abstract ‘one’. 29 When on summer holiday one should ensure one’s children are protected by sun screen.
You should bring the books back after 3 weeks. You can not take out more than Use bullet points and sub-headings to 6 books at a time. break up text and organise information. This will make it easier for people to pick out and remember the facts. In general people find it easier to read However, bullet points alone do not numbers in the form of figures, not make a document accessible. spelt out in letter. You should bring the books back after three weeks. You can not take out more than six books at a time. If it will help, you can get more information before you make your In general, people find text easier to decision. read if words are not hyphenated. Next month the service and maintenance charge will go up by 10 (Hyphenation means splitting a word percent to 45 pounds. It will not rise Be careful when using symbols, into two parts if it does not fit onto the again till next year. rare characters and certain types of end of a line of text. The second part of punctuation in your text. Characters the word is written on the next line of like the ampersand (&) or symbols such If it will help, you can get more informa- text.) as the one for percent (%) might be tion before you make your decision. unfamiliar to people. Try not to use the following: #, &, ~, %, ^, /, £, $, €, { },
Next month the service/maintenance charge will go up by 10% to £45; it will not rise again till next year.
Do not allow sentences to stretch from one page onto another because 30 people might get lost when turning the 31 page. Your CCG will have information booklets around health. CCG means Clinical Commissioning Group. This is your local health authority. For example they will have booklets on cancer and healthy eating. Be careful when using acronyms and abbreviations.
(An acronym is a word made up from the first letters of other words. Remember that, while it is OK to For example NHS for National Health summarise text, it is really important Service). Unless the acronym is very that the overall point of the document Your PCT will have information booklets common, always explain what it stands is not lost. So a document about the around health e.g. booklets on cancer for. Instead of using abbreviations, spell importance of cervical cancer screening and healthy eating. out the words. needs to make it clear where and when people should go for tests. This is more important than giving a detailed explanation of what cervical cancer is. Make the picture as big as possible. It is important that every detail that could help the reader understand is visible.
Make sure the picture is placed close to the text to which it belongs and there can be no confusion. Make sure the 32 Adding pictures picture is not blurred or distorted or 33 overlapped by other objects on the page.
If you decide to use colour pictures be careful that the colours do not make the picture confusing to look at. Think about how your readers will get the document. Will the pictures still be in colour when it reaches them, or will people have to look at a black and white photocopy? Be very careful about what picture you If the picture does not quite say what select to use with the text. Does the you want it to, remember you can picture reflect what the text is saying? do things to adjust the meaning of a Have you used the same picture earlier picture. Try adding: in the text to say something different? • Speech and thought bubbles with extra pictures or photos in them
• Ticks and crosses or thumbs up and thumbs down Be careful not to use symbols, symbolic pictures or abstract graphics. These can 34 confuse people because often their 35 meaning has to be learned.
• Putting two pictures together to make a new meaning
Sometimes it is easier to use a photo than a picture. Especially if you are trying to show a particular object, building or person. There is nothing wrong with using a photo, just be extra careful that it is not too busy or confusing. Look out for things like bad lighting, cluttered backgrounds or blurred features. Also make sure you • Arrows and colours to point out apply the same rules you would to a important parts of your picture picture. Ask yourself these questions when working on easy read documents
Have you left enough space for your pictures (at least 8cm) and are they 1 big enough and of good quality?
Have you arranged the pictures so it is easy to see which part of text 2 they belong to?
3 Do the pictures reflect what the text is saying?
If you have used photos, are they of a good quality and easy to see? 4 Will they look good in black and white if the document is photocopied?
Have you chosen a clear, easy to read font that is at least 14pt big? 5 Could the text be made 16pt big?
Have you broken your text up into smaller chunks by using bullet points 36 37 Checklist 6 and sub-headings?
7 Have you added extra space between the lines of text?
Have you written your information in short, easy read sentences? Are 8 there any hard words, jargon words, abbreviations or symbols left in the text?
Could you add a toned background behind the text to reduce glare 9 from the whiteness of the paper and help people with dyslexia?
Have you chosen a suitable size and format for your document? Is the 10 paper too reflective or too thin?
Do your pages look cramped, cluttered or too busy? Maybe the layout 11 could be simplified.
Has your work been checked by people with learning disabilities? Have 12 you used their experience and knowledge to make sure your document is truly accessible? 38 Examples 39
LGBTQ+ an easy read guide (produced in partnership with CHANGE, Advonet, Yorkshire Mesmac and funded by the Government Equalities Office] 40 41
Your Mental Capacity Assessment What to Expect [produced in partnership with CHANGE and What is Cancer (produced in partnership with CHANGE and Macmillan Cancer Support). Irwin Mitchell] 42 43
Screening for Cancer (produced in partnership with CHANGE and Macmillan Cancer Support). Help with costs when you have cancer (produced in partnership with CHANGE and Macmillan Cancer Support). Notes
44 45 46 47 How To Make Information Accessible
A guide to producing easy read documents
The guide was originally funded by Capacitybuilders under the Improving Support programme and made in partnership with the National Equality Partnership. It has been updated by CHANGE as part of their ‘Making Information Accessible’ training programme, for more information on this email [email protected].
CHANGE Unity Business Centre 26 Roundhay Road Leeds LS7 1AB
0113 242 6619 [email protected]
Since 18th September 2019, CHANGE have been part of Advonet, an independent advocacy charity in Leeds. Registered charity in England and Wales (1126132). A company limited by guarantee, registered in England and Wales (04229975) at Unit A4, Unity Business Centre, 26 Roundhay Road, Leeds LS7 1AB.