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Hotels and Tourism Hotels and tourism Tourist accommodation At a reception hall bed and breakfast (B&B) armchair boarding house (BrE) / guest house (AmE) chandelier campsite hotel guest caravan park ID (identity card) chalet key card cruise ship lounge bar five-star hotel luggage hall of residence / dormitory passport health resort passport number holiday house reception (BrE) / front desk (AmE) motel reception hall / hotel lobby seaside resort registration card self-catering room rack serviced ski resort Hotel staff tent bartender villa car park attendant youth hostel chambermaid chef Types of rooms concierge double room doorman en suite room hotel manager inside room housekeeper non-smoking porter (BrE) / baggage man (AmE) outside room receptionist (BrE) / front desk clerk (AmE) penthouse waiter room with a sea view waitress single room smoking Booking rooms suite book / reserve a room triple room cancel a reservation twin room confirm a reservation make a booking / a reservation Hotel facilities stay 1 air-conditioning vacancy 2 airport transfer 3 attended car park (BrE) / parking lot (AmE) 4 babysitting 5 beauty parlour 1 2 6 boutique 7 conference room 4 8 disabled facilities 9 gym (BrE) / fitness center (AmE) 3 10 hairdresser 11 kids room 12 laundry service 13 lift (BrE) / elevator (AmE) 5 6 14 minibar 7 15 night club 16 pay TV 17 restaurant 18 room service 19 safe box (BrE) / safety deposit box (AmE) 20 sauna 21 swimming pool 22 valet parking 8 10 11 23 wake-up call Wi-Fi internet 24 9 12 13 14 15 17 18 16 19 20 21 23 22 24 19 Hotels and tourism Useful phrases Useful phrases Booking a room Checking into a hotel Hello, (Laguna) Hotel. How can I help you? Can I help you? I’d like to make a reservation. Do you have a reservation, sir / madam? When is it for? What name is it, please? How many nights is it for? How long are you staying? I’d like to book a room from (Friday the 16th) to (Saturday Good afternoon. I have a reservation. the 17th) this month. Let’s see… a single room for two nights? One moment, please. I’ll check availability. Could I see some identification? We have some rooms available then. Could you fill in a registration card? There are no vacancies. Can you sign here, please? Would you like a single or double room? Here’s your key card. You’re in room (415) on the (third) Would you like a smoking or a non smoking room? floor. How much is it per night? Breakfast is from (6.30) to (9.30). We have a single room at (60) euros. Check out is at (12 noon). Does the price include breakfast? Could you give me a wake-up call tomorrow morning? OK, so that’s a (single, non-smoking) room, for (two) Would you like any help with your luggage? nights. Have a nice stay. Can I have your name? I hope you will enjoy your stay. I need your credit card details. Checking out What’s the card number? I’d like to check out, please. And the expiry date? Did you enjoy your stay? Is there (a car park / restaurant)? Did you have anything from the minibar? Where’s the hotel, exactly? I had a bottle of mineral water. Thank you for calling. I’ll just add that to your bill. That’s (85) euros, please. Would you like a VAT receipt? Registering new arrivals Do you take (American Express)? 1 address Would it be OK to leave my bags here? 2 arrival date Can I have a receipt, please? 3 departure date Yes. Certainly 4 deposit 5 ETA (estimated time of arrival) 2 6 ETD (estimated time of departure) 7 7 first name 13 1 3 8 guest history 6 10 5 14 9 ID type 10 last name 11 nationality 12 payment CHECK −IN 13 rate VIP (very important person) 14 Reservation number: XFTM−011106 15 voucher Rm type: Apartments Terms: B&B check in check out No. rms: 1 Rate: 120 floor Arrival date: 25. 08. 10 ETA: 18.00 sign swipe Nights: 4 Departure date: 28.08.10 ETD: 9:00 Last name: Nowak First name: Anna VIP: -- Address: Komediowa 7 Tel: +48 22 01-102 Warszawa Email: [email protected] Nationality: Polish ID type and No: Passport 72033012345 Garage: -- Deposit: No Due: -- Received: -- Reservation by: Paul Payment: Visa Voucher / Credit card no.: 5672 3410 82382 4078 Comments: non-smoking, wake-up call at 6:00 Print 8 15 4 11 12 9 20 Hotels and tourism Travel agency Holiday activities accommodation buy souvenirs additional charges eat out all-inclusive go climbing bed and breakfast go diving book a trip go hiking book in advance go hitch-hiking customer go horse riding discount go shopping full board go sightseeing half board go snorkelling holiday (BrE) / vacation (AmE) go to clubs holiday destination go windsurfing itinerary sunbathe last-minute deal take pictures look at brochures visit tourist attractions meal watch the wildlife provider resort rep (representative) Visitor attractions room only tour guide Natural features transfers beach travel agent coast travel insurance coral reef trip / excursion desert hill Useful phrases lake mountains At a travel agent’s national park Where would you like to go? ocean I’d like to visit Australia. rainforest When do you want to go? river How long do you want to go for? sea Are you travelling in a group / alone? waterfall How much are you willing to spend? Where would you like to stay? Climate How do you wish to travel, by air or by coach? chilly We can offer you an all-inclusive tour of Australia. damp How about taking (the half board) option? dry The trip costs ($159). temperate The price includes (flights, transfers and warm accommodation). The price doesn’t include (meals). Built attractions Are there any additional charges? art gallery And what about discounts? castle How far in advance should we book? cathedral We can offer you a (ten) per cent discount. harbour I’m afraid we don’t have any packages / deals that meet market square your requirements. monument museum old town / historic centre Types of holidays palace pier backpacking holiday ruins of the church beach holiday temple camping holiday coach tour Events cruise carnival cycling tour concert eco-holiday music / arts festival family holidays parade guided tour Entertainment and leisure package holidays casino pilgrimage nightclub safari shopping centre / mall trek ski resort weekend break sports centre stadium theatre theme park zoo Describing visitor attractions (Spain) is the perfect location for a holiday. (New Zealand) lies in (the Pacific Ocean). (Seville) is located (in the south of Spain). It has got a (warm) climate. The main attraction for tourists is (a medieval castle) Other attractions include … There are (mountains and lakes). (Harrods in London) is one of the most famous (Tate Modern) displays a large collection of 21 You will love (the exciting nightlife in London)..
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