Govia Thameslink Penalty Fare
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Countdown to Launch of France's First Urban Cable
International Edition – 14 November 2016 Countdown to launch of France’s first urban cable car On Saturday 19 November, Keolis will launch France’s first urban cable car in the city of Brest in north-west Brittany. The system features the vertical crossing of cabins – a world first – and will link the left bank station, situated on a hill above the naval base, to the right bank station located inside the Ateliers des Capucins. The new Capucins eco-district, structured around former French Navy workshops, will house shops and restaurants as well as cultural and leisure facilities. The cable car is operated automatically and the system is supervised by Keolis Brest teams at the Bibus network control room. The two, 60-passenger cabins provide breath-taking views of the harbour during the three- minute crossing over the river Penfeld. This new, economical and environmentally-friendly urban transport mode will be integrated into the city’s existing public transport network, and passengers can access the tram, bus and cable car with a single Bibus transport ticket. Contact: [email protected] Operational Excellence AUSTRALIA & NEW ZEALAND Germany: Quality Week 24-28 October as well as the addition of CCTV and a roof. Over 60 cycle surgeries have been held at stations across G:link trackside at the network: a total of 1,332 bikes were security marked and 397 high security bike locks were GC600 Super Car Championship given to passengers, contributing to a 19% reduction in cycle crime network-wide. UNITED KINGDOM Contact: [email protected] Safety Safety Following Punctuality Week in March this year, Keolis Deutschland recently organised a second CORPORATE KeoLife initiative: Quality Week. -
Infrastructure Delivery Plan
Tunbridge Wells Borough Council Infrastructure Delivery Plan March 2021 1.0 Introduction .................................................................................................................... 1 2.0 Background and Policy Context ..................................................................................... 2 National Policy ...................................................................................................................... 2 Local Policy .......................................................................................................................... 3 Local Plan policy context and strategy for growth ................................................................ 4 Policy STR 1 - The Development Strategy .............................................................................. 6 What is infrastructure? ......................................................................................................... 8 Engagement ....................................................................................................................... 10 Prioritisation of infrastructure .............................................................................................. 11 Identified risks .................................................................................................................... 12 Timing ................................................................................................................................ 12 Costs ................................................................................................................................. -
National Rail Conditions of Travel
i National Rail Conditions of Travel From 5 August 2018 NATIONAL RAIL CONDITIONS OF TRAVEL TABLE OF CONTENTS NATIONAL RAIL CONDITIONS OF TRAVEL Part A: A summary of the Conditions 3 Part B: Introduction 4 Conditions 5 Part C: Planning your journey and buying your Ticket 5 Part D: Using your Ticket 11 Part E: Making your Train Journey 15 Part F: Your refund and compensation rights 21 Part G: Special Conditions applying to Season Tickets 26 Part H: Lost Property 29 Appendix A: List of Train Companies to which the National Rail Conditions of Travel apply as at 5 August 2018 30 Appendix B: Definitions 31 Appendix C: Code of Practice: Arrangements for interview meetings with applicants in connection with duplicate season tickets 33 These National Rail Conditions of Travel apply from 5 August 2018. Any reference to the National Rail Conditions of Carriage on websites, Tickets, publications etc. refers to these National Rail Conditions of Travel. Part A: A summary of the Conditions The terms and conditions of these National Rail Conditions of Travel are set out below in Part C to Part H (the “Conditions”). They comprise the binding contract that comes into effect between you and the Train Companies1 that provide scheduled rail services on the National Rail Network, when you purchase a Ticket. This summary provides a quick overview of the key responsibilities of Train Companies and passengers contained in the contract. It is important, however, that you read the Conditions if you want a full understanding of the responsibilities of Train Companies and passengers. -
Joint Performance Improvement Update
Joint Performance Improvement Update Period 1 (2018-19) This report gives progress on the joint improvement plan for Govia Thameslink Railway (GTR) and Network Rail with punctuality data by route, as well as the main operational issues in the period (there are 13, 4-week reporting periods per year), and planned customer improvements. PPM* statistics and delay responsibility by route – Period 1 (to 28 April 2018) Gatwick Express Great Northern Southern Thameslink *The public performance measure (PPM) data above shows the percentage of trains which arrive at their terminating station within five minutes of the planned arrival time. It combines figures for punctuality and reliability into a single performance measure. A summary of key issues affecting performance in this period In period 1, GTR’s PPM was 85.2% with the main incidents affecting performance being the emergency services dealing with incidents near South Croydon on 7 and 19 April, these services dealing with an incident near Cricklewood on 3 April, a track circuit failure near Hornsey on 19 April and a vehicle striking a bridge near East Croydon on 11 April. The PPM for each of the brands for this period was: Gatwick Express 79.01%, Great Northern 87.33%, Southern 83.49% and Thameslink 89.33%. Delivering improvements for passengers Thameslink Class 700s There are 71 class 700 trains in regular service between Brighton and London Bridge or Bedford; between Wimbledon, Sutton, St Albans and Luton; on the Sevenoaks route and between Horsham / Littlehampton and London. Performance Strategy Huge investment is being put into the railway which will ultimately deliver more capacity through new and longer trains at the end of the Thameslink programme in 2018, as well as a transformed station at London Bridge. -
PLATFORM Is Published By: the Stourbridge Line User Group, 46 Sandringham Road, Wordsley, Stourbridge, West Midlands, DY8 5HL
Issue 18 December 2019 Worcester Shrub Hill will be getting faster services on the route to London this month using bi-mode trains. Up to the 1960s, this route was the domain of GWR Castle Class locomotives such as 7029 Clun Castle, seen at Shrub Hill on 24 August. CONTENTS 2 A Winter Of Discontent ? 4 Bridging The Missing Link … An Update 4 News In Brief 5 A Time To Consolidate 6 A New Community Rail Partnership 7 Promises, Promises, Promises 8 Christmas Photo Quiz - Name The Film PLATFORM is published by: The Stourbridge Line User Group, 46 Sandringham Road, Wordsley, Stourbridge, West Midlands, DY8 5HL - 1 - www.stourbridgelineusergroup.info A WINTER OF DISCONTENT ? by Roger Davis If you believe Ben Elton’s BBC2 This poor bloke’s comedy series Upstart Crow, the been waiting since speech that starts “Now is the winter 1557 for a Stratford train of our discontent” was written by William Shakespeare one night when his train from Moor Street to Stratford was cancelled, the following service terminated at Whitlocks End, and he was forced to complete his journey on a replacement stagecoach service. While this is a corruption of the truth, many rail passengers in the (Radio Times) West Midlands are asking whether we really are heading towards a winter of discontent to follow what has been an autumn of discontent. West Midlands Railway has admitted that problems exist and has pointed to “an over-ambitious timetable enhancement in May 2019”. This is certainly true on the Chase Line between Walsall and Rugeley Trent Valley where the extension of services to London Euston has resulted in regular late running and an unacceptable level of cancellations north of Walsall. -
Govia Thameslink Railway Limited 26Th Supplemental Agreement
26th SUPPLEMENTAL AGREEMENT between NETWORK RAIL INFRASTRUCTURE LIMITED as Network Rail And GOVIA THAMESLINK RAILWAY LIMITED as Train Operator relating to the Track Access Contract (Passenger Services) dated 02 March 2016 380383 CONTENTS 1. INTERPRETATION ....... .. ..... ...... ............ ... ....................... .................. .................. ............ .. 3 2. EFFECTIVE DATE AND TERM ........ .... ........ ..... ....... .. ....................... ............... ... .. ............. 3 3. AMENDMENTS TO CONTRACT .... ............... ......... ..... ..... ......... .. ... ......... .... .. ...... ... ........... 4 4. GENERAL ..... .... ............ .. .. .. .... ... .. ... ...... ..... ................. ... ............ .. .. .. .... ... ... ..... ........ ....... .... 4 5. THIRD PARTY RIGHTS .... ... .................. .............................. .. ........... ...... ... ...... .. ...... .. .... .... 4 6. LAW ..................... ...... .. .. .. .. ....... .. ... ...... ..................... .... .................. .. .. ... ... ........... ..... ... .... .. 4 7. COUNTERPARTS .... .. .... ........... ..... ........ ............... ......... ... ...................................... ....... .... 4 8. ANNEXA .... ......... .. ........ ... ....... ...... ......... ... ......... ......... .. ... .... .... .. ... ... ................6 2 380383 1 THIS 26 H SUPPLEMENTAL AGREEMENT is dated 2018 and made BETWEEN: (1) NETWORK RAIL INFRASTRUCTURE LIMITED, a company registered in England under number 2904587 having its registered -
Travel Information
TRAVEL INFORMATION for students travelling to Kent from outside the UK Welcome to Kent! This leaflet and our Getting Started Public transport You can get a Tube map free of charge at website has all the information you You can use public transport to travel to the the information points at airports and train need to ensure a smooth journey to University from Heathrow, Stansted and Gatwick stations, or by visiting tfl.gov.uk/maps your new home at Kent. airports. We suggest that you do not use the licensed For the latest COVID-19 information black taxis that wait outside each airport terminal. concerning London public transport, visit They are priced using the taxi meter and are usually tfl.gov.uk/campaign/coronavirus?intcmp=63016 very expensive. Keep informed and stay safe For the Canterbury campus while travelling For details on how to book a taxi in advance of Heathrow – London St Pancras – Canterbury West Please be aware that UK Government arrival, please see www.kent.ac.uk/getting-started • Take the Piccadilly line (dark blue on the guidelines surrounding COVID-19 are /international-students Tube map) from Heathrow to King’s Cross subject to change. Routes and timetables St Pancras, (approximately 45 minutes). King’s are also subject to change by operators. Travel by train to the campuses Cross St Pancras Tube station leads directly into from Heathrow airport St Pancras International and the route is clearly Remember to continually check the status of You can travel from Heathrow to both the signposted throughout the Tube station. your journey and ensure you’re familiar with Canterbury and Medway campuses by train. -
Accessible Travel Policy Document (Large Print
Accessible Travel Policy Great Northern GATWICK SOUTHERN ThamesLink EXPRESS WE’RE WITH YOU 1 Contents 3 A. Commitments to providing assistance 6 A.1 Booking and providing assistance 15 A.2 Information Provision 26 A.3 Ticketing & fares 30 A.4 Alternative accessible transport 32 A.5 Scooters & mobility aids 34 A.6 Delays, disruption and emergencies 36 A.7 Station facilities 38 A.8 Redress 39 B. Strategy and management 39 B.1 Strategy 39 B.2 Management arrangements 42 B.3 Monitoring & evaluation 46 B.4 Access improvements 48 B.5 Working with disabled customers, local communities and local authorities 51 B.6 Staff training 2 A. Commitments to providing assistance Govia Thameslink Railway (GTR) is the parent company for the following train companies. It runs the largest rail network in the country, operating services across the south-east of England under the following brands: Southern Extensive network from London to stations across Sussex and Surrey, the south coast and suburban ‘metro’ services across south London and to Milton Keynes via Watford Junction. Gatwick Express Direct services between London Victoria and Gatwick Airport (and some services towards Brighton). Thameslink Network of services linking many stations north of London such as Bedford, Cambridge, Peterborough, St Albans with destinations south of the River Thames via St Pancras International such as London Bridge, East Croydon, Sutton, Gatwick Airport, Brighton, Horsham and Rainham (Kent). Great Northern Services from London King’s Cross to Peterborough, King’s Lynn via Cambridge and suburban services from Moorgate towards Hertford North, Welwyn Garden City and Stevenage. -
GTR Passengers’ Awareness of the Timetable Change
Office of Rail and Road Rail investigation report: Govia Thameslink Railway: Provision of passenger information – May 2018 timetable change Published March 2019 Contents Executive Summary 4 Our findings – pre-20 May ........................................................................................... 4 Our findings – post-20 May ......................................................................................... 5 Next steps ................................................................................................................... 8 1. Background 9 Introduction .................................................................................................................. 9 ORR Inquiry into the timetable disruption in May 2018 ............................................... 9 Enforcement remit ..................................................................................................... 10 Condition 4 of the train operators’ licence SNRP ...................................................... 10 Regulatory context .................................................................................................... 11 Conduct of the investigation ...................................................................................... 13 Structure of this document ........................................................................................ 14 2. Passenger experience and impact 15 Introduction ............................................................................................................... -
(Public Pack)Agenda Document for Public Transport Liaison Panel, 16
Public Document Pack Public Transport Liaison Panel To: Councillor Muhammad Ali (Chair) Councillor Nina Degrads (Vice-Chair) Councillors Ian Parker A meeting of the Public Transport Liaison Panel will be held on Tuesday, 16 October 2018 at 2.00 pm in Council, Chamber - Town Hall JACQUELINE HARRIS-BAKER Thomas Downs Director of Law and Monitoring Officer 02087266000 x86166 London Borough of Croydon 020 8726 6000 Bernard Weatherill House [email protected] 8 Mint Walk, Croydon CR0 1EA www.croydon.gov.uk/meetings AGENDA Item No. Item Title Report Page nos. 1. Introductions To invite all attendees to introduce themselves. 2. Apologies for absence To receive any apologies for absence from any members of the Committee. 3. Disclosures of interests In accordance with the Council’s Code of Conduct and the statutory provisions of the Localism Act, Members and co-opted Members of the Council are reminded that it is a requirement to register disclosable pecuniary interests (DPIs) and gifts and hospitality to the value of which exceeds £50 or multiple gifts and/or instances of hospitality with a cumulative value of £50 or more when received from a single donor within a rolling twelve month period. In addition, Members and co-opted Members are reminded that unless their disclosable pecuniary interest is registered on the register of interests or is the subject of a pending notification to the Monitoring Officer, they are required to disclose those disclosable pecuniary interests at the meeting. This should be done by completing the Disclosure of Interest form and handing it to the Democratic Services representative at the start of the meeting. -
Transport with So Many Ways to Get to and Around London, Doing Business Here Has Never Been Easier
Transport With so many ways to get to and around London, doing business here has never been easier First Capital Connect runs up to four trains an hour to Blackfriars/London Bridge. Fares from £8.90 single; journey time 35 mins. firstcapitalconnect.co.uk To London by coach There is an hourly coach service to Victoria Coach Station run by National Express Airport. Fares from £7.30 single; journey time 1 hour 20 mins. nationalexpress.com London Heathrow Airport T: +44 (0)844 335 1801 baa.com To London by Tube The Piccadilly line connects all five terminals with central London. Fares from £4 single (from £2.20 with an Oyster card); journey time about an hour. tfl.gov.uk/tube To London by rail The Heathrow Express runs four non- Greater London & airport locations stop trains an hour to and from London Paddington station. Fares from £16.50 single; journey time 15-20 mins. Transport for London (TfL) Travelcards are not valid This section details the various types Getting here on this service. of transport available in London, providing heathrowexpress.com information on how to get to the city On arrival from the airports, and how to get around Heathrow Connect runs between once in town. There are also listings for London City Airport Heathrow and Paddington via five stations transport companies, whether travelling T: +44 (0)20 7646 0088 in west London. Fares from £7.40 single. by road, rail, river, or even by bike or on londoncityairport.com Trains run every 30 mins; journey time foot. See the Transport & Sightseeing around 25 mins. -
Passenger Focus' Response to C2c's Proposed Franchise Extension July
Passenger Focus’ response to c2c’s proposed franchise extension July 2008 Passenger Focus – who we are and what we do Passenger Focus is the independent national rail consumer watchdog. It is an executive non- departmental public body sponsored by the Department for Transport. Our mission is to get the best deal for Britain's rail passengers. We have two main aims: to influence both long and short term decisions and issues that affect passengers and to help passengers through advice, advocacy and empowerment. With a strong emphasis on evidence-based campaigning and research, we ensure that we know what is happening on the ground. We use our knowledge to influence decisions on behalf of rail passengers and we work with the rail industry, other passenger groups and Government to secure journey improvements. Our vision is to ensure that the rail industry and Government are always ‘putting rail passengers first’ This will be achieved through our mission of ‘getting the best deal for passengers’ 1 Contents 1. Introduction 3 2. Executive summary 3 3. Response to DfT consultation document 4 4. Appendix A: summary of consultation responses 10 5. Contact details 12 2 1. Introduction Passenger Focus welcomes the opportunity to comment on the Department for Transport’s (DfT) consultation on the proposal to extend c2c’s franchise by two years. Although the consultation process has not been formally set out we were aware of informal discussions for an extension since last year. We view the extension proposal as a very good opportunity for the c2c franchise to be revitalised with a fresh mandate to develop and improve operational performance as well as customer services.