SLOVENIA CONTROL, Slovenian Air Navigation Services, Limited

SLOVENIA CONTROL, Slovenian Air Navigation Services, Limited ANNUAL REPORT 2011 The air traffic control service is the unseen hand that monitors, directs and coordinates air traffic, every day, in all weather and around the entire world. INTRODUCTION 4 CORPORATE VISION, MISSION STATEMENT AND VALUES 5 COMPETITION POLICY 7 DEVELOPMENT POLICY 7 ABOUT THE COMPANY 9 OFFICIAL STATUS AND LINE OF BUSINESS 10 ORGANISATIONAL STRUCTURE 11 CEO’S REPORT 13 CORPORATE GOVERNANCE STATEMENT 15 SUPERVISORY BOARD REPORT 16 I MANAGEMENT REPORT 18 1 KEY EVENTS AND FACTORS AFFECTING PERFORMANCE IN 2011 AND AFTER THE END OF THE FINANCIAL YEAR 19 2 MAJOR FIGURES 23 3 PROVISION OF AIR NAVIGATION SERVICES IN 2011 25 4 INVESTMENTS 43 5 RISK MANAGEMENT 45 6 AIR TRAFFIC DATA FOR 2011 47 7 KEY PLANS FOR 2012 AND EXPECTATIONS FOR COMPANY’S DEVELOPMENT 62 II FINANCIAL REPORT 65 1 INDEPENDENT AUDITOR’S REPORT 66 2 FINANCIAL STATEMENTS 68 3 NOTES TO THE FINANCIAL STATEMENTS 74 ABBREVIATIONS USED 100 INTRODUCTION ANNUAL REPORT 2011 SLOVENIA CONTROL, SLOVENIAN AIR NAVIGATION SERVICES, LIMITED 5 CORPORATE VISION, MISSION STATEMENT AND VALUES Corporate VISION MISSION Statement With the help of highly qualified and highly motivated Our mission is: personnel, we at Slovenia Control (hereinafter referred to as the company) strive unceasingly for excellence in • to be an air traffic control service provider with providing air navigation services that are safe, flexible Single European Sky certification, providing air navi- in capacity, reasonable in terms of price, cost-effective, gation services that are safe, flexible in capacity, close-to-nature and of the very highest quality, in Slove- reasonable in terms of price, cost-effective, close-to- nian airspace and also outside as necessary, to satisfy nature and of the very highest quality, in Slovenian our customers’ needs. airspace and also outside as necessary; In conjunction with our business partners and institu- • to be ready to provide air navigation services as an tional partners, we are endeavouring to put in place the active partner within the functional airspace blocks Single European Sky. in Slovenian territory. Our mission will be carried out by highly qualified, highly motivated personnel. ANNUAL REPORT 2011 SLOVENIA CONTROL, SLOVENIAN AIR NAVIGATION SERVICES, LIMITED 6 Corporate VALUES Professionalism Achieved by means of competence, accuracy, dili- At the company we have identified and defined the gence, conscientiousness and responsibility in meet- common values that guide all our employees and form ing the highest standards in the performance of work part of our organisational culture, while shaping the processes. very essence of our mission and vision as a company. Dedication to service Safety A socially responsible attitude towards stakeholders. Attaining, guaranteeing and constantly improving the defined safety levels and targets is a basic guideline Respect for the company, the aim being to achieve excellence An honest, impartial, sincere, trustworthy and friendly in the provision of services that are safe, flexible in attitude to co-workers, colleagues in the industry and capacity, acceptable in terms of price, cost-effective, stakeholders. close-to-nature and of the very highest quality. Safety is prioritised over and above all the company’s other Teamwork values. Achieved through non-discriminatory, co-dependent and mutually supportive collective work with co-work- Reliability ers, colleagues in the industry and stakeholders. For our partners, our customers and the public, we aim to be a reliable partner in our business activities. Know-how We build on raising the level of the general, profes- Responsibility sional and specialist know-how of employees. We en- With the responsibility that our employees show in deavour to develop a humane relationship to work and providing air navigation services, we aim to ensure that the people in the work process, and to train people to air traffic is safe, continuous and efficient. adapt rapidly to change. We invest in education for indi- viduals to develop their careers and to achieve personal growth. ANNUAL REPORT 2011 SLOVENIA CONTROL, SLOVENIAN AIR NAVIGATION SERVICES, LIMITED 7 COMPETITION DEVELOPMENT POLICY POLICY As a public utility, we provide services in the public Slovenia Control holds the authorisation to provide air interest, and are the only company of this type in Slo- navigation services, namely air traffic services, com- venia. Unlike employees of other companies, to pro- munications, navigation and surveillance services, and vide air navigation services our employees must have aeronautical information services. The company pro- special knowledge and skills that are not comparable to vides the technical and operational capacity for provid- any other professions in the country. ing air navigation services in a manner that is safe, free of disruption, flexible in capacity, reasonable in terms of price, cost-effective, close-to-nature and of the very highest quality, adapting constantly to the actual current or future air traffic density in the given airspace. In line with the requirements of the Act on the Provi- sion of Air Navigation Services (Official Gazette of the Republic of Slovenia, Nos. 30/06 \[official consolidated version], 109/09, 62/10 \[ZLet-C] and 18/11 \[ZUKN-A]) and in line with the company’s own articles of associa- tion, the company has adopted a five-year business plan that is a strategic document in accordance with the requirements of Slovenian legislation and the Single European Sky regulations. It outlines the com- ANNUAL REPORT 2011 SLOVENIA CONTROL, SLOVENIAN AIR NAVIGATION SERVICES, LIMITED 8 pany’s development strategy, with the aim of demon- • improving the company’s organisation and services strating the company’s contribution to the sustainable by completing construction and successfully realis- development of the air traffic control system through ing the project for the new air traffic control centre the improvement of the overall effectiveness of air (ATCC) with commercial premises at Ljubljana Jože navigation services. The company reviews and updates Pučnik Airport; the five-year business plan each year. • maintaining and upgrading the company’s techno- logical infrastructure in line with the European guide- The development policies summarised in the current lines reflected in EU regulations, the recommenda- Business Plan for 2012-2016 focus on attaining and tions of the European Organisation for the Safety of improving effectiveness in air navigation services in the Air Navigation (Eurocontrol) and, above all, through key performance areas of safety, environment, capacity the SESAR (Single European Sky ATM Research) and cost-efficiency in line with the performance areas programme for attaining operational targets in the defined in the central ATM plan, the Performance Plan areas of safety, capacity and cost-efficiency; for the 2012-2014 reference period of 5 June 2011 and • actively participating in the development and shap- the addendum to the Performance Plan for the 2012- ing of the Functional Airspace Block Central Europe 2014 reference period of 7 November 2011, which sets in line with EU regulations on the Single European binding (and other) performance targets that were Sky; defined as key performance indicators (KPIs) by the • providing high-quality HR development. Slovenian government for the first reference period between 2012 and 2014 in the provision of air naviga- In pursuing its business activities with an emphasis on tion services, all with reference to the priority safety quality, flexibility in capacity, cost-efficiency and reason- targets. able pricing, while meeting its EU-wide performance targets the company will focus on its number-one prior- The business plan provides evidence that the compa- ity: ensuring the safety of air traffic. ny’s financial and administrative resources and financial strength are sufficient to provide adequate technical We at Slovenia Control will pursue the development and operational capacity and expertise for the provision policies by taking all necessary action in a timely man- of air navigation services and air traffic management, ner to ensure that operations are not disrupted and to and discloses any impact on user fees resulting from meet the company’s targets. the pursuit of the strategy and the business plan, while setting out the achievement of the following strategic objectives as the company’s development policy: • retaining and maintaining the certification to provide air navigation services in Slovenia, thereby meeting the strategic objective of remaining a designated air navigation service provider (ANSP) inside and outside the Slovenian aeronautical information zone; • maintaining and improving the level of safety in line with the requirements set out at European and national level, and the standards and recommenda- tions of international civil aviation organisations; • maintaining and improving excellence in the field of quality and organisation; ANNUAL REPORT 2011 SLOVENIA CONTROL, SLOVENIAN AIR NAVIGATION SERVICES, LIMITED 9 ABOUT THE COMPANY Business name: Contact information: KONTROLA ZRAČNEGA PROMETA SLOVENIJE, d.o.o. Tel: +386 1 4734850 SLOVENIA CONTROL, Slovenian Air Navigation Ser- Fax: +386 1 4734860 vices, Limited Email: [email protected] Internet: www.sloveniacontrol.si Abbreviated business name: KZPS, d.o.o. The company’s governance bodies are the general Slovenia Control, Ltd meeting, the supervisory board and the CEO.

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