Los Angeles County Metro Metropolitan Transportation Authority One Gateway Plaza 3rd Floor Board Room Board Report Los Angeles, CA
File #: 2019-0865, File Type: Contract Agenda Number: 29.
PLANNING & PROGRAMMING COMMITTEE FEBRUARY 19, 2020 OPERATIONS, SAFETY & CUSTOMER EXPERIENCE COMMITEE FEBRUARY 20, 2020
SUBJECT: THE MICROTRANSIT PILOT PROJECT - PART B (IMPLEMENTATION)
ACTION: APPROVE RECOMMENDATIONS
RECOMMENDATION
AUTHORIZE the Chief Executive Officer to:
A. EXECUTE Modification No. 5 to firm fixed price Contract No. PS46292001 with RideCo., Inc. as a private partner and technology firm for operations in conjunction with the deployment areas outlined in Attachment F (Regional Readiness Operating Plan) and Attachment G (Map), in the amount of $28,874,747.50, increasing the total Contract value from $285,985.13 to $29,160,732.63.
B. AMEND the FY20 budget for the MicroTransit pilot project implementation positions and funding listed below: 1. 80 Contract positions to operate the vehicles and 7 Contract positions to supervise the service; and 2. $7,750,000 for FY20 contractual and operational expenses
ISSUE
Metro staff seeks to implement innovation to both increase ridership of Metro’s family of services and provide an improved customer experience for existing riders by expanding the agency’s network through the testing and scaling of MicroTransit within LA County.
This new mode of public transit will offer shared rides which can be ordered through our regional call center, a new mobile application, and/or an internet browser. The suite of MicroTransit software tools for customers will offer real-time trip planning, booking, payment and fare system integration. Customers will also be able to pre-schedule trips or book repeat trips, as well as monitor the real-time status of trips for others under a linked account.
MicroTransit has been developed hand-in-hand to support implementation of the NextGen Bus Plan and the aspirational goal of a 10-minute maximum wait time per our strategic plan, Vision 2028.
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According to our NextGen study findings, short trips (1-5 miles), which are being driven solo or with a private car service, are among the most important opportunities for the public sector to retain current ridership and to grow utilization among non-transit customers. Short trips are often to a local market, to pick up a child from daycare, to shuttle a child to an afterschool activity or for a medical appointment. Many of these trips are taken by students, older adults and parents of youth.
To help capture the more than 50% of short trips taking place in LA County today, MicroTransit will be introduced into our existing fixed-route network and provide continued opportunities for Metro to improve on managing customer demand at times when fewer customers are riding. This mixed fleet of vehicles (Transit 150, Transit 350, Grand Caravan, Metris and Sprinter) includes electric vehicles, which is in-line with operational testing on the Orange Line. For ease of use for the customer and personal space, most vehicles will be configured to carry 7-10 passengers.
MicroTransit will not only improve reliability and allow for guaranteed transfers across our multi-modal system but will also offer riders the opportunity to customize their experience by ordering a trip and linking to the next leg of their Metro journey. Metro staff anticipates up to two-thirds of the new trips generated by this mode will include transfers to other modes within Metro’s family of services.
Customer and operator safety are critical to maintaining the highest standards of security and optimal service design for MicroTransit. To offer our customers the safest on-demand environment, the entire fleet of vehicles will be operated by our exclusive operating union, SMART-TD. The recommended software/technology platform, akin to Metro’s current fixed-route operations, will achieve full integration with the TAP card and account system, and be connected to our Transit Watch network and operations centers for dispatch in the case of safety incidents.
Metro employee operators will undergo eight weeks of workforce training with a focus on customer service and safety. This new innovative training series developed in partnership with Human Capital and Development, the Office of Civil Rights and Operations will be the first of its kind in the nation and is being implemented in coordination with SMART-TD.
During the pilot phase of this operation, Metro staff recommends deploying MicroTransit into six identified areas where ridership can be retained and boosted. These service zones and their deployment schedule are as follows:
· Summer 2020: Watts/Willowbrook · Fall 2020: Northwest San Fernando Valley · Winter 2020: LAWA/Inglewood · Spring 2021: Highland Park/Eagle Rock/Glendale · Summer 2021: Altadena/Pasadena/Sierra Madre · Fall 2021: UCLA/VA Medical Center/Century City
This service is recommended to be available 7 days a week with an initial soft launch (60 days) at a 12-hour service span per day. The background section on the following page, as well as Attachment F, details the factors utilized to identify these areas for operations.
This project is term-limited with up to three years of Revenue Service Operations, up to 120 days of
Metro Page 2 of 8 Printed on 2/14/2020 powered by Legistar™ File #: 2019-0865, File Type: Contract Agenda Number: 29. pre- launch and 30 days for final pilot evaluation. This operation will be evaluated to determine whether it should be incorporated as a permanent mode of the agency.
BACKGROUND
New and emerging technology has had a profound impact on how services are delivered. Among the most noteworthy trends has been the rise and growth of on-demand and customized services. In specific, the world of public transit has experienced a meaningful jolt resulting from these new on- demand economies. In California, this has amounted to the rise of Transportation Network Companies initially focused on replacing single-occupancy vehicles. However, in more recent months, this emerging sector has showcased a clear and intentional desire to replace trips traditionally served by public transit agencies.
Metro has continually monitored these changes and trends to better understand the strengths of these models, as well as the challenges in delivering equity. Metro’s Office of Extraordinary Innovation (OEI) has engaged in this space by receiving and evaluating unsolicited proposals (including a proposal received in 2016 to test trip pooling technology), interviewing project managers and issuing findings. In partnership with the Eno Center for Transportation, Metro staff published the white paper, UpRouted, a compilation of findings on the early challenges to MicroTransit. Best practices as highlighted in the white paper were sourced from peers at Alameda-Contra Costa Transit District, Santa Clara Valley Transportation Authority and Kansas City Area Transportation Authority. More recently, Metro has funded a TNC partnership through OEI and managed directly by the private sector.
In 2017, under the direction of the Chief Executive Officer, Metro staff assembled an agency-wide team which to-date has drawn insights and expertise from more than 450 staff from all departments to design the new transit offering. This service has been built as a hybrid, merging the best of private technology with the experience of public operations to identify and respond to untapped mobility opportunities within LA County.
The concept was to set-up a multi-year pilot, which would test how an on-demand operation run by Metro employees using private sector technology and vehicles could integrate within Metro’s family of services. This service would encourage current Metro customers to ride the system more regularly for a safe, comfortable, reliable, single-direction or round-trip ride.
By introducing and testing a new service focused on short trips in smaller vehicles, Metro would be able to flex its’ operations to match the mode/vehicle to the customer. This new operation would tap into the growing momentum and expectation around new technology and tools to encourage ridesharing with Metro for short trips. This was the genesis of the agency’s first Pre-Development Agreement Public Private Partnerships (PDA-P3s), which supports a two-part contract similar to a design-build contracting model.
In October 2017, the competitive Request for Proposal (RFP) was issued to procure services from qualified firms or Contractor Team(s) to partner with Metro for planning, designing, testing and evaluating a technology-based service for traveling short distances. The PDA-P3 was divided into two parts, Part A (“Planning and Design,) and Part B (“Implementation and Evaluation”).
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In April 2018, three PDA-P3 contracts were awarded for service feasibility studies to tech teams with transit planning firms (RideCo/Iteris, Via/Nelson/Nygaard and Transdev/AECOM). The Part A findings were set to serve as the foundation for implementation in Part B.
During the service design period, the three competitors worked with all departments at Metro to craft operations and identify service areas to support equity, network connectivity, economic mobility, congestion reduction and environmental goals. Findings were used to inform the Regional Reading Operating Plan (Attachment F). In September 2019, the three companies completed Part A (“Planning and Design”).
To best maximize efficiencies and utilize the vast in-house expertise available, implementation of this new MicroTransit service was shifted to Metro Operations for Part B (“Implementation and Evaluation”). Under the direction of Metro’s Chief Operations Officer, the agency has entered pre- revenue service operations as based upon the service feasibility studies (PDA-P3, Part A), the operational road map of the agency under the build outs identified in Measures R and M and the NextGen Bus Plan.
Metro staff recommends the MicroTransit Regional Readiness Operating Plan (Attachment F), in line with Proposed MicroTransit Service Zones displayed in the corresponding map (Attachment G).
DISCUSSION
Metro staff recommends the workforce outlined below to deliver a functional and successful operation:
Operators (SMART) Metro employees will operate the MicroTransit vehicles under the signed side letter with our exclusive operating Union, SMART-TD, representing all new 80 employee operators for FY20.
Supervisors (AFSCME) Metro employees will supervise the daily operations of MicroTransit Operators. Seven (7) transit operations supervisors (TOS) will provide on-street operations supervision, coordination, service monitoring and training for MicroTransit operators for FY20.
MicroTransit Project Team (Non-Contract) The MicroTransit project oversight team will be responsible for, but not limited to, management of daily operations and contract administration; development of MicroTransit training specific to on- demand technology and operations; establishment of safety protocols and procedures for incident training, reporting and resolution; development and management of partnerships and coordination with local cities, municipal operators, local organizations and businesses; direct customer acquisition strategies (includes financial agreements with public and private funders); and analysis to optimize service delivery in order to compete in the marketplace. The five (5) non-contract project positions necessary for pre-launch, revenue service operations and evaluation of the pilot are listed as follows (see attachment D for details): · 1 Director, Transportation Operations
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· 2 Manager, Transportation Operations · 1 Principal Transportation Planner · 1 Sr. Administrative Analyst
These positions will report to the Sr. Director, Special Projects for MicroTransit. If MicroTransit becomes a permanent operation, Metro will retain the above positions (operators and project team) as permanent employees of the agency. The Non-Contract positions required to support this project will be allocated from agency-wide vacancies in FY20. Non-Contract positions required to support the project will be allocated from approved agency FY20 staffing levels. All Contract, Non-Contract positions, and all other resources needed in future fiscal years will be included in fiscal year annual budget requests.
Private Partner Metro will partner with RideCo, Inc. who will be responsible for, but not limited to, the following: · Create and maintain a software platform (includes multi-modal trip planning, booking, payment tools, etc.) · Lease, maintain, clean, and fuel/electrify the mixed fleet · Secure and manage the Reporting Locations (remote vehicle storage and office space for the operations) · Conduct targeted communications campaigns within deployment areas
DETERMINATION OF SAFETY IMPACT
Customer and operator safety are core to maintaining the highest standards of security and the optimal service design for MicroTransit. Real-time information on vehicles and tools for customers will enhance communications for incident prevention as well as incident reporting. The MicroTransit technology platform will integrate with TransitWatch and related digital tools managed or used by local law enforcement, community health and homelessness advocates, community-based social networking and our transit operations control. The mission is to keep our drivers and customers safe by monitoring emergency, and security incidents, assessing risk, and identifying threats. The project team will work hand-in-hand with System Security and Law Enforcement (SSLE) to address issues such as sexual harassment and homelessness, resulting in enhanced safety on Metro’s core transit system and building public trust. Close coordination with SSLE, law enforcement departments, civil rights and other internal Metro departments will ensure the best possible safety and security program for our system.
FINANCIAL IMPACT
Adoption of this pilot program has a FY20 total budget impact of $7,750,000 (see MicroTransit Expenditure Plan in Attachment E). Therefore, a FY20 budget amendment in the amount of $7,750,000 is required for pre-revenue and operational expenses. In addition, a FY20 budget amendment for 87 Contract positions is required. The five (5) Non-Contract project positions required to support the project will be allocated from approved agency FY20 staffing levels. Positions and all other resources required for this project will be reassessed and included in fiscal year annual budget requests.
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Since this is a multi-year project, the program manager, cost center manager, and chief operations officer will ensure all project resources are budgeted in future fiscal years.
Impact to Budget
Funding for current and future years of the operations, will be included within Metro’s annual Operations budget. Metro staff will continue to prioritize grant funding at local, state and federal levels as well as private financing opportunities as they become available.
IMPLEMENTATION OF STRATEGIC PLAN GOALS
This recommendation supports the following goals of the Metro Strategic Plan:
Goal 1: Provide high quality mobility options. MicroTransit will provide a robust and high-quality mobility option for customers, particularly in communities where privately-funded technology is lacking and will allow customers to request on- demand service and connect to transit and destinations they would not otherwise be able to easily reach.
Goal 2: Deliver outstanding trip experiences for all users of the transportation system. MicroTransit will vastly improve the customer experience for existing customers by reimagining the current trip planning tools and integrating with TransitWatch for smoother and safer trips. This service will increase the number of customers to the Metro system by offering more entry points to Metro’s family of services.
Goal 3: Enhance communities and lives through mobility and access to opportunity. In coordination with the NextGen restructure, MicroTransit will supplement the agency’s bus service and ensure our customers maintain mobility and access to major trip generators including employment centers, health services, parks and schools across the County. Alignment and interoperability with the NextGen restructure will be critical to pilot success.
Goal 4: Transform LA County through collaboration and leadership. Metro is a regional leader on New Mobility through MicroTransit. Metro staff is actively engaging and coordinating with stakeholders across the County to explore how technology can be used to harness transit benefits for all community members. Metro chairs the countywide On-Demand technology working group.
Equity Platform Framework The agency’s Equity Platform remains critical to the design and implementation of the MicroTransit operation. MicroTransit is being designed to address equity concerns head-on by accommodating customers that are not yet served well by core transit services or other on-demand transportation services operated by the private sector. Service areas including hours of operation and pick-up and drop-off locations are being designed with geographic and socio-economic equity in mind. Initiatives, policies, practices, and principles are being applied to the service design and implementation and will be iterated upon once the service is live on the street.
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MicroTransit operations will also support Metro’s commitment to protecting and preserving the natural environment by utilizing clean emissions vehicles (Transit 350s electric) as part of the mixed fleet of vehicles for this service.
ALTERNATIVES CONSIDERED
The Board may choose not to approve the recommended action. This alternative would eliminate programming developed to supplement the Next Gen Bus Plan, void the negotiated side letter for our represented workforce with SMART-TD and purge one of the twenty-eight by 2028 projects as identified and approved by the Board of Directors.
NEXT STEPS
Per Attachment D, the MicroTransit Team Staffing Plan, Metro will launch recruitment of operators, management and support staff and provide training in policies and procedures unique to the MicroTransit operation. Metro staff will secure agreements with local partners/jurisdictions for pre- revenue service operations as per Attachment C, the Regional Readiness Operational Plan. The newly assembled project team will finalize trainings, policies, procedures and protocols including standard operating procedures, security protocols, the MicroTransit Operator Rulebook and Customer Code of Conduct. Outreach, marketing, and customer education on the new mode and connectivity to the Metro network will be critical to service adoption among transit customers new and existing. The private sector partner will support these efforts and finalize arrangements for reporting locations, vehicles and related hardware and software programming and retrofits.
ATTACHMENTS
Attachment A - Procurement Summary Attachment B - Contract Modification/Change Order Log Attachment C - DEOD Summary Attachment D - MicroTransit Pilot Project Team Staffing Plan Attachment E - MicroTransit Pilot Project Expenditure Plan Attachment F - Regional Readiness Operating Plan Attachment G - Proposed Service Zones Map
Prepared by: Rani Narula-Woods, Sr. Director of Special Projects, (213) 922-7414
Reviewed by: James T. Gallagher, Chief Operations Officer, (213) 418-3108 Debra Avila, Chief Vendor Contract Management Officer, (213) 418-3051
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Metro Page 8 of 8 Printed on 2/14/2020 powered by Legistar™ ATTACHMENT A
PROCUREMENT SUMMARY
MICROTRANSIT PILOT PROJECT / CONTRACT NO. PS46292001
1. Contract Number: PS46292001 2. Contractor: RideCo, Inc. 3. Mod. Work Description: MicroTransit Pilot Project – PART B (Implementation) 4. Contract Work Description: To assist in the day-to-day performance of a new transit mode in areas of the County of Los Angeles as approved by Metro 5. The following data is current as of: January 3, 2020 6. Contract Completion Status Financial Status
Contract Awarded: 04-26-2018 Contract Award $219,650.26 Amount: Notice to Proceed 05-22-2018 Total of (NTP): Modifications $ 66,334.87 Approved: Original Complete 09-06-2019 Pending Date: (PART A) Modifications $ 28,874,747.50 (including this action): Current Est. 09-01-2022 Current Contract Complete Date: (PART B) Value (with this $ 29,160,732.63 action):
7. Contract Administrator: Telephone Number:
Roxane Marquez 213-922-4147 8. Project Manager: Telephone Number:
Rani Narula-Woods 213-922-7414
A. Procurement Background
This Board Action is to approve Contract Modification No. 5 to implement Part B of MicroTransit Pilot Project (“Project”) issued in support of a new transportation service to extend the reach of Metro’s multi-modal network.
This Contract Modification will be processed in accordance with Metro’s Acquisition Policy and the contract type is a firm fixed price. The period of performance for Part B is for two (2) years of Revenue Service Operations with 120 days of pre-Revenue Service Operations and 30 days for post-Revenue Service Operations for the final evaluation, totaling 29 months. The Contract includes a one-year option (month-to- month service, for up to 12 months) for a third and final Revenue Service Operations year of the Pilot.
The initial Request for Proposals (RFP) for this project was issued on October 25, 2017 and was solicited and awarded to be executed in two parts; Part A, the “Planning and Design” phase and Part B, the “Implementation and Evaluation” phase. This procurement tool served as the agency’s first Pre-Development Agreement Public Private Partnership (PDA-P3) procurement model.
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On April 26, 2018, the Board awarded three (3) contracts to firms to perform Part A (Planning and Design) of the MicroTransit Pilot Project. The period of performance for Part A was 6 months. Part B was determined to be a future Board action depending on the feasibility results of Part A. The three firms awarded, and their respective award amounts, are as follows:
• RideCo, Inc., $219,650.26 • NoMad (Via) LLC, $348,684.69 • Transdev Services $316,912.31
Refer to Attachment B, Contract Modification/Change Order Log for contract modifications issued to date.
On April 23, 2019, the RFP for Part B (Implementation and Evaluation) was issued to each of the three Contractors in accordance with Metro’s Acquisition Policy and Procedures with a separate SBE/DVBE goal of 13% (SBE 10% and DVBE 3%). The Part B RFP provided all three firms with a Letter of Invitation to compete for Part B with a Statement of Work for Part B, an Evaluation Criteria on how their proposals were to be evaluated, and instructions for required documentation; thereby requesting competitive proposals for Part B based on their specific study and analysis.
Six (6) amendments were issued to the RFP Documents, amending documents as follows:
• Amendment No. 1, issued on June 26, 2019, clarified instructions to Proposers – Submittal Requirements (Part A) and extended the due date for both Part A Final Report and Part B proposal to August 16, 2019.
• Amendment No. 2, issued on July 12, 2019, clarified instructions to Proposers – Submittal Requirements (Part B) and extended the Part B proposal due date to August 23, 2019, provided a revised Exhibit B – Pricing Schedule and removed Exhibit 10 – Certification of Compliance with 59 CFP Part 655, Prevention of Alcohol Misuse and Prohibit Drug Use as this does not apply.
• Amendment No. 3, issued on July 31, 2019 extended the due date for Part A Final Report to August 30, 2019 and Part B proposal to September 6, 2019, provided a Supplemental Contract (Amended and Restated) for Part B; and provided for in-person Interviews and Oral Presentations for Part B of the Technical Proposal.
• Amendment No. 4, issued August 28, 2019, extended Part A Final Report due date to September 6, 2019 and extended Part B proposal due date to September 13, 2019.
• Amendment No. 5, issued December 16, 2019, provided a revised and amended Statement of Work (dated 12/16/19) and requested revised Technical Proposals for Part B to be due on December 30, 2019; provided a revised
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Exhibit B – Pricing Schedule; provided a revised Exhibit C – Insurance Requirements, provided a revised Article VIII: Insurance; and revised GC-37 Liability and Indemnification.
• Amendment No. 6, issued December 24, 2019, provided a revised Statement of Work for Part B (dated 12/24/19) and extended the due date for Exhibit B – Pricing Schedule to January 2, 2020.
On September 6, 2019, the contracted firms submitted their Final Reports for Part A for the design, planning and development of this project. Final Reports for Part A were reviewed by the Project Manager to learn of their study and to determine the feasibility of this project. This concluded their performance to Part A of the contract for this two- part procurement.
On September 13, 2019, all three (3) firms submitted their Technical Proposal and Price Proposal for Part B based on their recommended design and development for the operation.
B. Evaluation of Proposals
A Proposal Evaluation Team (PET) consisting of staff from the Office of Extraordinary Innovation, Operations, Policy, Communications, and Information Technology was convened and conducted a comprehensive technical evaluation of the proposals received for Part B.
The proposals were evaluated based on the following evaluation criteria and weights:
1. Customer Experience 15 percent 2. Service Feasibility Study 15 percent 3. Communications Plan 12 percent 4. Performance Plan 12 percent 5. Business Plan 16 percent 6. Price Proposal – Part B 30 percent
Several factors were considered when developing these weights, giving the greatest importance to Price Proposal for implementing Part B.
On October 8, 2019, the Proposal Evaluation Team (PET) completed its independent evaluation of proposals. The PET determined that all three (3) teams were invited to an in-person Interview and Oral Presentation to answer questions, clarify Technical Proposals and approaches to service design and to present their Technical Proposal for implementing Part B.
The firms’ project managers and key team members had an opportunity to present each team’s qualifications and respond to the evaluation team’s specific questions regarding Part B of their Technical Proposal. Each team also had an opportunity to present their findings and proposed plans under the five technical subject areas identified in the evaluation criteria. Each team summarized their unique approach to
No. 1.0.10 Revised 10/11/16 launching a successful on-demand, technology-based transit operation. Also highlighted were staffing plans, work plans, key performance metrics including utilization and anticipated pilot project opportunities and constraints.
Qualifications Summary of Firms Interviewed:
RIDECO
RideCo, Inc. is a full-service, on-demand mobility firm with a breadth of experience developing, maintaining and managing the underlying software technology platforms to conduct MicroTransit operations. RideCo has worked closely with public and private sector partners on the integration of MicroTransit into service offerings in the United States and globally. RideCo is headquartered in Waterloo/Ontario, Canada.
RideCo’s Part B Technical Proposal and oral presentation demonstrated thorough expertise in emerging on-demand technologies, strong analysis of zones, and experience with launching on-demand services with partners to support fixed-route network integration. Project personnel demonstrated a deep understanding of Metro’s potential for market positioning of MicroTransit in the evolving field of transportation technology. NextGen transit competitiveness research was clearly and explicitly utilized to support the planning work conducted by RideCo.
The Technical Proposal and oral presentation demonstrated RideCo’s experience in all required tasks for Part A including pre-launch planning, deployment planning and service design that would most effectively assist the agency in achieving the aspirational goals and performance outcomes reflected in Vision 2028, Metro’s Strategic Plan.
RideCo’s detailed analysis and modeling supports operational feasibility of this new service offering. Additionally, the showcase of RideCo’s technical skill combined with their understanding of the Statement of Work reinforces the team’s ability to perform in-line with Metro’s performance standards and, at peak performance, to exceed operational and financial targets for this service. The utilization and ridership modeled will allow for the agency to set attainable cost recovery goals and expectations.
RideCo effectively proposed to partner with Metro to build a service which supports the backbone of public transit (the Agency’s bus and rail network). The Part B Technical Proposal was comprehensive, thorough in approach, and aligned with Metro’s goals and needs of customers both current and future. RideCo illustrated a detailed strategy to achieve the performance standards and utilization required to achieve project success as outlined in the Statement of Work. The maintenance plan offered extensive consideration of safety for both Metro operators and customers. Of equal importance, the Technical Proposal included detailed attention and approach to meet and exceed the unique needs of customers with varying levels of mobility.
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Most notably unique to RideCo’s expertise as witnessed in their oral presentation is their advanced ability to leverage data and analytics to model and implement operations which can bolster the core product of their respective client.
RideCo’s team for Part B consists of the industry’s top performers in the field of MicroTransit including specialists in software development, modeling and analytics, vehicle procurement and on-demand marketing and high-touch customer acquisition and outreach techniques.
NOMAD TRANSIT LLC (Via)
NoMad Transit LLC (“Via”), is a wholly-owned subsidiary of Via Transportation, Inc. headquartered in New York City. Via is registered in California as a Transportation Network Company and is focused on providing on-demand technology and subsidized support services to the public sector. The firm directly manages private operations in numerous cities in the United States.
The firm’s Technical Proposal offered a software technology platform which distinctly featured improved user experience attributes combined with neatly managed look and user design. The suite of technology tools emphasized ease of use and tied into the proposed market positioning of MicroTransit. Overall, the Technical Proposal offered generally sound analysis with a comprehensive approach to data collection.
The Technical Proposal and oral presentation however, reflected limited understanding of Metro’s expectations for a new mode of transportation within Metro’s family of services. Metrics for success, including utilization, were not aligned with agency performance goals and yet to be realized improvements per NextGen bus restructure. The firm’s Maintenance plan was generally limited in approach and oversight for hybrid P3 operation. Market positioning relied too heavily on positioning transit service as a private ride and leveraging company’s brand rather than focusing on the conversion of core transit customers to Metro on-demand riders. The Technical Proposal did not identify and communicate how Metro could best leverage Metro’s resources and assets for a Metro operation. The proposed team consisted of a number of specialists including communications experts.
TRANSDEV
Transdev, formerly Veolia Transdev, is a French-based international transport operator, with operations in 19 countries. Transdev also has a Maryland-based corporation.
Transdev’s Technical Proposal and oral presentation displayed expertise in a broad range of disciplines, including a strong working knowledge of bus rapid transit, shuttles, fleet maintenance and multimodal services. The firm’s Technical Proposal and presentation demonstrated an experienced project team in the fields of transportation technology, operations and service planning.
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However, plans and responses to clarifications during oral presentation affirmed a number of critical missing details pertaining to vision and execution of the operation. Transdev did not submit incentives or deductions worksheets and, as such, failed to identify or project Key Performance Metrics that are critical to evaluate pilot project success. Performance measurement was inadequate and, as such, the approach failed to execute on the aspirational goals as identified and reflected in Vision 2028.
On October 4, 2019, the PET completed its evaluation of the above-mentioned proposals after oral interviews and presentations were held. As a result of evaluations, Transdev was determined to be outside the competitive range and was no longer considered for further evaluation.
Upon further development of the NextGen bus restructure and labor rules pertaining to this operation, staff became aware of new requirements for launching and operating MicroTransit. As such, Metro determined that a revised Statement of Work for Part B was required to incorporate clarifications, identify new requirements, and changes to hardware. Most notably, the side letter for the new operators (drivers) and the expectation for Reporting Locations with facilities, office space and parking for Metro employees. Metro also learned that a larger vehicle fleet was required to support integration of MicroTransit within the system-wide build out of the NextGen bus system.
Given these new requirements, Amendment No. 5 was issued on December 16, 2019 with a revised Statement of Work to the two (2) firms deemed within the competitive range after Interviews and Oral Presentations. These firms are listed in alphabetical order:
• NoMad, LLC (Via) • RideCo, Inc.
Both firms were required to submit a revised Technical Proposal and updated Price Proposal based upon a revised Statement of Work for Part B.
The PET reconvened to evaluate each firms’ revised Technical Proposals based upon new requirements presented in the revised Statement of Work. On December 31, 2019, the PET completed its independent evaluation of the technical proposals. As a result, the firms earned the following final scores with RideCo, Inc. ranked as the highest firm to perform Part B, project implementation.
Weighted Average Factor Average 1 Firm Score Weight Score Rank 2 RideCo
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3 Customer Experience 88.00 15.00% 13.20 4 Service Feasibility Study 94.00 15.00% 14.10 5 Communications Plan 79.00 12.00% 9.48 6 Performance Plan 89.60 12.00% 10.75
7 Business Plan 80.25 16.00% 12.84 8 Price Proposal 88.15 30.00% 26.45
9 Total 100.00% 86.82 1 10 NoMad Transit LLC 11 Customer Experience 69.67 15.00% 10.45 12 Service Feasibility Study 54.33 15.00% 8.15 13 Communications Plan 62.50 12.00% 7.50 14 Performance Plan 56.60 12.00% 6.79
15 Business Plan 60.50 16.00% 9.68 16 Price Proposal 100.00 30.00% 30.00
17 Total 100.00% 72.57 2
C. Price Analysis
The recommended price of $28,874,748 by RideCo has been determined to be fair and reasonable based upon an independent cost estimate (ICE), competition, price analysis, technical evaluation, clarifications and negotiations.
Proposer Proposal Negotiated Metro ICE Amount Amount
NoMad (Via) $25,909,721 N/A $28,500,000 RideCo $29,391,260 $28,874,748
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ATTACHMENT B
CONTRACT MODIFICATION/CHANGE ORDER LOG
MICROTRANSIT PILOT PROJECT
CONTRACT NO. PS46292001
Status Mod. Description (approved Date $ Amount No. or pending) 1 Period of Performance Extension Approved 09-04-2018 $ 0.00 2 Period of Performance Extension Approved 12-19-2018 $ 0.00 Revised Statement of Work to increase 3 Work to be Performed Approved 05-23-2019 $ 66,334.87 4 Period of Performance Extension Approved 10-31-2019 $ 0.00 Part B (Implementation) of MicroTransit 5 Pilot Project Pending Pending $ 28,874,747.50 Modifications Total: $ 28,941,082.37 Original Contract: 04-26-2018 $ 219,650.26
Total: $29,160,732.63
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ATTACHMENT C
DEOD SUMMARY
MICROTRANSIT PILOT PROJECT / CONTRACT NO. PS46292001
A. Small Business Participation – Part A (Planning & Design)
RideCo, Inc. made a 28.59% Small Business Enterprise (SBE) and 3.64% Disabled Veteran Business Enterprise (DVBE) commitment. Part A of the project is 100% complete and RideCo, Inc. exceeded their SBE commitment with 29.52% SBE participation and met their DVBE commitment with 3.64% participation.
SMALL BUSINESS 28.59% SBE SMALL BUSINESS 29.52% SBE COMMITMENT 3.64% DVBE PARTICIPATION 3.64% DVBE
% Current SBE Subcontractors % SBE Commitment Participation 1. Civic Projects Incorporated 9.40% 7.97% 2. Arellano Associates 19.19% 21.55% Total Commitment 28.59% 29.52%
% DVBE % Current DVBE Subcontractor Commitment Participation 1. DVE Global Marketing, Inc. 3.64% 3.64% Total Commitment 3.64% 3.64%
B. Small Business Participation – Part B (Implementation)
The Diversity and Economic Opportunity Department (DEOD) established a 10% Small Business Enterprise (SBE) and 3% Disabled Veteran Business Enterprise (DVBE) goal for Part B of this project. RideCo, Inc. exceeded the goal by making a 10.23% SBE and 3.20% DVBE commitment.
SMALL BUSINESS 10% SBE SMALL BUSINESS 10.23% SBE GOAL 3% DVBE COMMITMENT 3.20% DVBE
Name of Subcontractors % SBE Commitment % DVBE Commitment
1. Design Studios, Inc. (SBE) 8.04% 2. Arellano Associates (SBE) 2.19% 3. DVE Global Marketing, Inc. (DVBE) 3.20% Total Commitment 10.23% 3.20%
C. Living Wage and Service Contract Worker Retention Policy Applicability
The Living Wage and Service Contract Worker Retention Policy (LW/SCWRP) is not applicable to this modification.
No. 1.0.10 Revised 01-29-15
D. Prevailing Wage Applicability
Prevailing Wage is not applicable to this modification.
E. Project Labor Agreement/Construction Careers Policy
Project Labor Agreement/Construction Careers Policy is not applicable to this Contract. Project Labor Agreement/Construction Careers Policy is applicable only to construction contracts that have a construction contract value in excess of $2.5 million.
No. 1.0.10 Revised 01-29-15 ATTACHMENT D
MicroTransit Operations Project Team Staffing Plan Fiscal Year Additions Total # of Union Position FTEs FY20 FY21 SMART Operators 180 80 100 AFSCME Transit Operations Supervisors 7 7 Represented Employees 187 87 100
Total # of ALLOCATION FROM AGENCY BUDGET FTEs FY20 FY21 NC Director, Transportation Operations 1 1 NC Manager, Transportation Operations 2 2 NC Principal Transportation Planner 1 1 NC Sr. Administrative Analyst 1 1 Non-Represented Project Employees 5 5 0 Grand Total 192 92 100 Attachment E MicroTransit Pilot Project - Expenditure Plan (Estimate)
FY20 FY20 Budget FY21 FY22 FY23 Total Amendment Rough Order of Magnitude/Uses of Funds (Existing) Contract & Leased Vehicles $ 5,100,000 $ 13,400,000 $ 8,800,000 $ 1,574,748 $ 28,874,748 Temporary Staff Labor (As-Needed & Interns) $ 187,500 $ 82,500 TBD TBD TBD TBD
Operational Expenses, Training, Computer Supplies & Admin $ 844,000 $ 2,567,500 TBD TBD TBD TBD Estimated Pilot Expenses $ 1,031,500 $ 7,750,000 $ 13,400,000 $ 8,800,000 $ 1,574,748 $ 28,874,748 Estimated Represented Employee Annual Expense $ 3,504,625 $ 15,728,868 $ 17,393,976 $ 8,673,945 $ 45,301,414 Estimated Non-Represented Employee Annual Expense $ 725,320 $ 1,523,171 $ 1,576,482 $ 1,631,659 $ 5,456,631
The funding sources under this pilot are currently sufficient to award the contract base of this recommendation. *These figures are subject to change at any time based on the pilot needs. ATTACHMENT F
MicroTransit Regional Readiness Operating Plan
Operations , Safety , and Customer Experience Committee February 20, 2020 What is MicroTransit?
➢ More than 50% of all trips in Los Angeles County are short (1-5 mile), solo trips using a private car service or driven alone.
➢ Metro captures few of these trips today.
➢ To increase ridership, Metro seeks to pair the best of public operations with the best of private technology.
➢ This new service will maximize new technology to improve the customer experience of Metro’s current customers and support the use of Metro’s existing suite of services.
2 How does MicroTransit Work?
➢ Shared rides ordered through a regional call center, booked with a mobile application, and/or arranged using an internet browser.
➢ All MicroTransit operators are Metro employees.
➢ Service supplements the NextGen Bus Plan.
➢ Offers quick boards at priority transit stations and stops.
➢ Five types of vehicles are featured in mixed fleet: Transit 150, Transit 350 (electric), Grand Caravan, Metris and Sprinter.
➢ Provides customized features for individuals and families with all levels of mobility.
3 MicroTransit Roadmap
TESTING FULLY INDUSTRY-WIDE COMPETITIVE PRIVATIZED RESEARCH PROCUREMENT MODEL
SERVICE OPERATING NEXTGEN OPERATING FEASIBILITY RULES AND ALIGNMENT PLAN STUDIES PROCEDURES
4 Prioritizing Safety First
➢ Metro employee operators will be vetted and trained with an emphasis on customer service and security.
➢ Up to 10 weeks of in-person operator training created in coordination with:
▪ Women & Girls Governing Council ▪ Government Alliance on Racial Equity ▪ Office of Civil Rights ▪ Access Services ▪ Understanding How Women Travel Study Team ▪ The Equity Platform Project Leads
➢ Real-time data on vehicle locations, drop offs and pick-up times.
➢ Security technology with live monitoring of vehicles.
5 Factors for Identifying Pilot Locations
Network Connectivity: up to 2/3 of trips will be transfers to other public operations
Economic Mobility: increases access to jobs, educational resources/institutions
Major Trip Generators: supports employment centers, hospitals, universities, schools
Priority Use Cases: medical, students, retail, commuting, child care pick-ups
Customer Demand: can achieve moving 10 people an hour per vehicle
Shared Usage: can achieve 70% shared rides
Geographic Equity: tests variety of unique neighborhoods, communities
Vehicle Miles Traveled: reduces solo occupancy short trips within the County
Community Partnerships: has engaged businesses, cities, community based organizations
6 MicroTransit Operated by Metro
Service available 7 days a week Initial soft launch (60 days) at 12 hour service span per day
Summer 2020 Watts/Willowbrook
Fall 2020 Northwest San Fernando Valley
Winter 2020 LAWA/Inglewood
Spring 2021 Highland Park/Eagle Rock/Glendale
Summer 2021 Altadena/Pasadena/Sierra Madre
Fall 2021 UCLA/VA Medical Center/Century City
Pilot recommendation allows for three years of Revenue Service Operations. The zones as identified on the map in pink are the anticipated maximum scale of the six service areas.
7 Proposed Metro MicroTransit Service Zones
8 Metro Local & Limited Approximate frequency in minutes Weekdays Saturdays Sundays Line Peaks Day Eve Day Eve Day Eve 2 5-15 12 12-60b 13-15 16-60b 17-20 20-60b 4 9-12 15 15-30f 10-15 12-30f 12-20 12-30f 10 8-15 18-20 30-60 20 30-60 20 30-60 14 5-8 15 15-60 15-30 30-60 18-25 30-60 16 3-8 8-10 12-30 6-12 12-30 6-12 15-30 17 30 60 60a – – – – 18 3-8 10 20-60 5-15 15-60 10-15 15-60 20 6-15 11-12 20-30f 15-20 20-30f 20 20-30f 28 6-15 20 20-30 10-12 20-30 14-15 20-30 30 6-12 8 20-60 8-10 20-60 10-15 20-60 33 6-15 15-20 20-60f 15-20 15-60f 20-25 20-30f 35 12 12 20-60 15 15-60 20 20-60 37 5-8 15 15-60 15-30 30-60 18-25 30-60 38 12-24 24 30-60 30 30-60 40 30-60 40 7-12 20 20-60 15 15-60 15 15-60 45 4-8 11 15-60 8-15 15-60 10-15 20-60 48 8-15 18-20 30-60 20 30-60 30-40 30-60 51 3-12 20-24 10-60 4-16 40-60 10-20 30-60 52 20-30 20-24 30-60 32 40-60 30 40-60 53 4-14 12-15 12-60 12-15 30-60 15-20 30-60 55 8-15 15-20 30-60 12-20 20-60 23 40-60 60 6-7 12-15 20-60g 8-15 20-60g 10-12 20-60g 62 15-40 30-32 30-60 40-60 60 45-60 50-60 66 3-12 15 20-60 5-14 20-60 20 20-60 68 13-16 20 20-60 20 20-60 15-20 25-40 70 10-15 15e 15-60 16 16-60 12-15 20-60 metro.net 71 15-35 35 45a 60 60a 60 60a 76 12-15 16 30-60 15-20 30-60 15-20 30-60 78 6-20 14-28 20-60 14-30 30-60 14-28 40-60 79 15-30 30-42 30-60 40-50 30-60 30-45 40-60 81 6-12 15 20-60 15 30-60 20 30-60 83 20-30 30 30-60 30 40-60 30 40-60 90 12-30 30-60 30-60 60 120 60 120 91 30-50 30-60 60 60 120 60 120 92 16-20 25 50-60 26-30 60 40 60 94 15-20 30 30-80i 20i 30-80i 20i 30-80i 96 30-35 40 60a 50-55 50-60a 60 – 102 36 60 60 30-60 60 30-60 60 105 10-16 15-20 20-60 12-15 20-60 16-20 20-60 Bus and Rail System 106 50-60 50 50-55 – – – – 108 8-15 15-17 20-60 14-20 20-60 20 30-60 110 10-20 20-30 20-60 20-30 30-60 30-35 40-60 111 9-20 15 20-60 12-15 20-60 12-15 20-60 115 4-12 12-20 20-60 15-20 30-60 18-22 30-60 117 15-25 22-25 40-60 20-25 30-60 30 30-60 120 30-40 60 50-60 60 60 60 60 Proposed Metro MicroTransit Service Zones 125 15-20 30-32 50a 25-30 60e 25-30 – 126 60 – – – – – – 127 60 60 – – – – – 128 36-50 55 – – – – – 130 20-35 50 40-50a 60 60a 60 60a 150 20-40 38-42 40-60 20-30 40-60 35 40-60 152 8-20 24 30-60 25-40 30-60 30 30-60 154 60 60 – – – – – 155 25-40 30-60 30-45a 50-55 50a 60 60a 156 25-40 50 60 50 60 50 60 158 20-45 60-67 60a 60 60a 50 50a 161 15-60 60 60 60 – 60 – 162 20-45 40 – 55 – 60 – 163 11-24 24 20-60 25 30-60 30 40-60 164 10-30 30 30-60 30 30-60 35 60 165 6-21 30 30-60 30 40-60 30-33 40-60 166 8-20 23-24 30-60 30 40a 30 40-60a LA County to Santa Clarita Olive View-UCLA 167 40-60 40-50 40-60 50 60 50 60 and Antelope Valley Olive View Medical Center 169 60 60 60a 60 – 40-60 – 90 175 8-60 – – – – – – 210 224 El Cariso 5 Foothill Eldridge CE409 Regional Metro Rail Metro Busways Metro Express Metro Rapid Metro176 Local45 45 & –Limited– – – – Municipal Bus Operators AV786 177 30 – – – – – – 234 County Park Approximate frequency in minutes Approximate frequency in minutes Approximate frequency in minutes SC757 Approximate frequency in minutes Approximate frequency in minutes 180 30-35 35 40-60 10-20 40-60 10-20 40-60 ALB Alhambra Community Transit SC794 Bledsoe 230 LA Mission Weekdays Saturdays Sundays Weekdays Saturdays Sundays Weekdays Saturdays Sundays Weekdays Saturdays Sundays 181 30-35 Weekdays35 40-60 30Saturdays40-60 30Sundays40-60 AV Antelope Valley Transit Authority SC799 Sayre 230 College BCT Beach Cities Transit Roxford 234 Line Peaks Day Eve Day Eve Day Eve Line Peaks Day Eve Day Eve Day Eve Line Peaks Day Eve Day Eve Day Eve Line Peaks Day Eve Day Eve Day Eve Line183 Peaks30-60 Day60 Eve60a Day60 Eve60a Day60 Eve60a 236 Borden Gladstone 230 Red/Purple 5 5-7 5-10 6-9 5-10 6-9 5 Orange 5 10 15-20 10-12 10-20 10-12 10-20 442 25-55 – – – – – – 704 10-15 15 15-25 20 25-30 20-30 25-30 2002 5-155-13 9-1112 12-6012-40b 13-1510-12 16-6020-40b 17-2010-15 20-6020-40b BG Bell Gardens Transit Glenoaks 234 San Fernando Rd Hubbard Red 460 20-30 30 30-60 25-30 30-50 30 30-50 705 10-20 30 30 – – – – 2014 9-1250 1550 15-30– f 10-1560 12-30– f 12-2060 12-30– f BLC City of Bell La Campana 224 10 12 10-20 12-15 20 12-15 10 Silver 910 5-10 10-15 20-40 15 20-40 15 20-40 a Purple 10 12 10-20 12-15 10-20 12-15 10 Silver 950 6-20 30 45 30 45 30 45 487 20-30 45 60a 60 60a 60 60a 710 10-20 18 30a 20 – – – 20210 50-608-15 18-20– 30-60– 20– 30-60– 20– 30-60– BF Bellfl ower Bus Balboa 7th 90 489 720 20414 6-105-8 1512 15-6015-30 15-3015-20 30-6020-30 18-2515-20 30-6020-30 236 CE409 Blue 6-12 12 10 12-15 10 12-15 10 20 – – – – – – 2-10 7-10 10-20 6-15 10-20 10-15 12-20 BB Burbank Bus 230 FOOTHILL Green 6 15 20 15 20 15 20 501 12 30 30 30 30 30 30 728 10-15 20 30 – – – – 20516 20-403-8 30-358-10 12-3040-60 6-1255 12-3055-60 6-1260 15-3055-60 Carson Circuit 234 CA SYLMAR 92 San Gabriel Mountains Gold 6 12 10-20 7-8 10-20 7-8 10 534 10-30 30-60 50-55a 20-60 50-60a 45-60 50-60a 733 10-20 20 20-40 20-25 20-30 20-25 25-30 20617 8-1630 6020 20-6060a 20-22– 30-60– 20-25– 30-60– CR Cerritos on Wheels (COW) SYLMAR/SAN FERNANDO 94 Expo 6 12 20 12-15 20 12-15 20 550 30-40 60 40-60 60 60 60 60 734 15-20 30-40 30a – – – – 20718 8-123-8 1015 20-6015-60 10-125-15 15-6012-60 10-1512-15 15-60 CCS Children’s Court Shuttle 577 740 20920 45-556-15 11-1260 20-3060a f 15-20– 20-30– f 20– 20-30– f Santa Susana Mountains 224 40-45 45 60 – – – – 15 30 24a 20-30 24a – – CO Commerce Municipal Bus Lines 92 744 20 20 20a – – – – 21028 10-206-15 2018 20-3030-60 10-1215-20 20-3030-60 14-1516-20 20-3030-60 734 COM Compton Renaissance Transit System MaclaySAN 745 5-13 20 20-30a 12-20 – 25-30 – 21130 30-606-12 –8 20-60– 8-10– 20-60– 10-15– 20-60– 794 Fenton 233 CU Cudahy Area Rapid Transit (CART) FERNANDO 750 10-20 30 20-30a – – – – 21233 10-126-15 15-2012 20-6012-60f 15-20 15-6030-60f 20-2520-30 20-3030-60f Terra Bella Foothill 21535 30-6012 12– 20-60– 15– 15-60– 20– 20-60– C Culver CityBus Rinaldi 744 90 751 12-15 20 – – – – – 239 237 239 233 Foothill 754 5-12 15 20 12-15 20 15-20 – 21737 12-205-8 15 13-6015-60h 11-1515-30p 15-6030-60h 15-2018-25i 15-6030-60h DL DowneyLink CE409 210 a a PORTER PAXTON 744 757 21838 12-2430-35 2435 30-6030a 35-5030 30-60– 4045 30-60– DS Dodger Stadium Express BRAND 6-15 15 – – – – – Rinaldi RANCH 239 GLENOAKS Hansen Dam 760 8-20 25 30a 23-27 30a – – 22240 26-457-12 2060 20-6040-60 1560 15-6060 1560 15-6060 EL East Los Angeles Shuttle (El Sol) AV787 118 237 230 Haskell Recreation Area 762 17-30 30 35-70a – – – – 22445 10-154-8 1120 15-6020-60 8-1524 15-6020-60 10-1530 20-6030-60 EM El Monte Transit SC791 Woodley Ronald Reagan Fwy 243 236 239 LAKE VIEW 230 SC796 92 SUNLAND 770 10-15 15 30a 20 – – – 48 12-208-15 18-2030-35 30-60 2035 30-6060 30-4035 30-6060 FT Foothill Transit SVC 118 SC791 SC796 118 CE419 PACOIMA TERRACE Sunland 90 91 Foothill 237 SHADOW 222 780 10-15 15-30 – – – – – 23251 12-203-12 20-2430 10-6060 25-304-16 40-6060 10-2030-35 30-6060 GA GTrans to Simi Valley GRANADA 94 222 CE409 90 788 15 – – – – – – 23352 20-3015 20-2415 30-6020-60 15-2032 40-6020-60 2030e 40-6020-60 Louise 166 HILLS GATE Balboa Chatsworth Get Around Town Express (South Gate) CE573 MISSION 224 91 Foothill 794 23453 17-204-14 12-1530 12-6030-60 12-1533-35 30-6034-60 15-2034 30-6034-60 HILLS 5 364 TUJUNGA 15-20 30 45-60a – – – – GB Glendale Beeline De Soto Mason Reseda CHATSWORTH Tampa CE574 CE419 234 HILLS 794 Metro 23655 45-808-15 15-2060 30-60– 12-2060 20-60– 2360 40-60– AV787 Lowell – SC791 Devonshire CE419 734 Devonshire CE409 HP Huntington Park Combi 158 VAN NUYS230 Osborne Glenoaks 23760 45-706-7 12-1565 20-60– g 8-15– 20-60– g 10-12– 20-60– g 158 CE419 158 158 166 Sunland LA CRESCENTA LC La Canada Flintridge Shuttle (operated by Glendale Beeline) 158 240 744 239 Branford 210 23962 15-4060-70 30-3260 30-60– 40-60– 60– 45-60– 50-60– CHATSWORTH VA Care 364 LW Lawndale Beat Center 405 233 Laurel Canyon 24066 20-303-12 17-2515 20-6040-45 15-205-14 20-6030-40 2035 20-6040 243 242 Arleta LB Long Beach Transit Cal State Balboa 744 SAN FERNANDO RD 90 24268 13-1625-60 2060 20-60– 2060 20-60– 15-20– 25-40– University 236 Woodley 167 92 24370 10-1525-60 1560e 15-60– 1660 16-60– 12-15– 20-60– CE LA DOT Commuter Express Plummer Woodman AV787 Zelzah Plummer Northridge CE573 24471 10-40 60 –a 50 –a – –a LA DOT DASH 167 91 FEB 2020 Subject to Change 15-35 35 45 60 60 60 60 LD 166 364 Northridge CSUN CE574 AV786 24576 12-1510-40 1660 20-15030-60 15-2050 60-15030-60 15-2060 60-15030-60 243 166 788 167 158 CE419 GB3 LN County of Los Angeles - The Link Nordhoff Fashion Center TRANSIT CTR Nordhoff 166 SEPULVEDA 364 794 24678 6-2030 14-2860 20-6040-60 14-3040 30-6040-60 14-2860 40-60 LY Lynwood Breeze Corbin SC757 166 364 94 152 Montrose Foothill 25179 15-3015-20 30-4220 30-6040-60 40-5012 30-6040-60 30-4515 40-60 NORDHOFF Osborne SC794 SUN VALLEY M Montebello Bus Lines 364 NORTHRIDGE PANORAMA GB31 25281 6-1224 1540 20-6060a 1540 30-6050a 2040 30-6050a 245 244 NORTHRIDGE 236 NORTH CITY SC799 Pennsylvania MP Monterey Park Spirit Bus 239 Lankershim SUN VALLEY 25483 20-3030-60 3060 30-60– 3060 40-60– 30– 40-60– AV786 SC757 Woodbury ViewOcean SC791 AV787 243 HILLS Parthenia Branford 94 N Norwalk Transit CE573 SC792 Chase University 210 Metro Local & Limited 25690 12-3045 30-6045 30-6045a 50-6060 120– 60 120– SC796 Parthenia CE574 167 ARLETA 230 94 152 91 GB3 Jet Propulsion OC Orange County Transportation Authority (OCTA) Topanga Cyn Canoga De Soto LDNOR 237 SC797 Panorama 224 BURBANK AIRPORT - NORTH Verdugo Mountains 90 GB3 Laboratory 260 Approximate frequency in minutes 25891 30-5035-40 30-6040 40-6060 60– 120– 60– 120– VAN NUYS VAN 169 GB31 Foothill RESEDA Lindley PV Palos Verdes Peninsula Transit Authority
Roscoe Roscoe Mall Roscoe La Crescenta 26092 16-2010-20 18-2025 50-6030-60 26-3016 30-6060 15-2040 30-6060 WEST HILLS 152 152 152 Cohasset Honolulu CE409 LCFS33/34 (JPL) 353 152 353 353 152 353 Tuxford152 163 169 Weekdays Saturdays Sundays 26494 15-2060 3060 30-80– i 2060i 30-80– i 2060i 30-80– i PA Paramount Easy Rider West Hills ROSCOE Van Nuys FlyAway 169 Blythe LCFS33/34 177 243 242 239 353 170 94 Winona 92 Fair Oaks Line Peaks Day Eve Day Eve Day Eve PT Pasadena Transit (PT) Medical Saticoy Saticoy Airport Terminal 233 Saticoy Hollywood 5 26596 30-3530-55 4055 6055a 50-5555 50-6055aa 6055 55–a 169 VAN NUYS 169 BBED BBED 268 Oak ALTADENA Center 169 169 169 169 169 Burbank PT52 2 5-15 12 12-60b 13-15 16-60b 17-20 20-60b 102266 20-3036 6040 60 30-6040-45 40-4560 30-6035-40 50-6060 PUEP Pico Union/Echo Park (DASH) LDPV 222 BURBANK 2 Grove 267 162 163 SHERMAN WAY CANOGA PARK 169 Sherman Way 224 353 Airport MONTROSE Grove Oak GB3 264 4 9-12 15 15-30f 10-15 12-30f 12-20 12-30f 105267 10-1630 15-2030 20-60– 12-1560 20-60– 16-2060 20-60– ROSE Rosemead Explorer Sherman Way 656 162 (BUR) 794 94 Bel Air Park Altadena 169 162 163 162 163 LCFS33 10 8-15 18-20 30-60 20 30-60 20 30-60 106268 50-6030 50 50-5560e 50-60– – 50-60– – SC City of Santa Clarita Transit 150 162 163 163 BBED 165 Glenoaks 90 267 256 163 Cyn Coldwater 14 5-8 15 15-60 15-30 30-60 18-25 30-60 Lake 108302 20-408-15 15-17– 20-60– 14-20– 20-60– 20– 30-60– Cypress Allen Westfield Vineland Santa Monica’s Big Blue Bus 234 734 744 158 230 VIictory Pl Kenneth Mariposa BBB 240 744 RESEDA Kester 656 794 91 LCFS34 267 260 16 3-8 8-10 12-30 6-12 12-30 6-12 15-30 Vanowen Topanga Vanowen WAY HOLLYWOOD Verdugo Hills 110312 10-2010-12 20-30– 20-60– 20-30– 30-60– 30-35– 40-60– 165 165 Oak Gr 180 R Santa Monica’s Rapid, Culver CityBus Rapid
Hazeltine 165 165 BBED 687 165 165 165 165 Lincoln Hospital 17 30 60 60a – – – – 111316 9-20 15– 20-60– 12-15– 20-60– 12-15– 20-60– Vanowen Woodley EMPIRE 264 Fair Oaks Fallbrook DE SOTO PIERCE GB3 Lincoln 258 SV Simi Valley Transit 169 601 237 788 Sylmar VALLEY GLEN SC757 BURBANK AIRPORT - SOUTH 18 3-8 10 20-60 5-15 15-60 10-15 15-60 115330 20-304-12 12-20– 20-60– 15-20– 30-60– 18-22– 30-60– Plaza COLLEGE 164 Victory LA CAÑADA Woodbury Santa Rosa New York SMG Sierra Madre Gateway Coach 164 164 164 237 164 237 164 164 Burbank Canada Verdugo GB31 268 PT20 20 6-15 11-12 20-30f 15-20 20-30f 20 20-30f 117344 15-2515-50 22-2560 40-6060a 20-2540 30-6060a 3060 30-6060a Victory 164 169 CANOGA Victory Victory 164 Town Center Providencia FLINTRIDGE 686 SW Sunshine Shuttle SEPULVEDA VAN NUYS 167 154 Olive GB32 177 28 6-15 20 20-30 10-12 20-30 14-15 20-30 120351 30-4015-25 60– 50-60– 60– 60– 60– 60– The Village LA Pierce Oxnard 152 222 1st 183 180 T Torrance Transit 750 BALBOA WOODLEY Lankershim Edison BBNA PT52 687 30 6-12 8 20-60 8-10 20-60 10-15 20-60 Fulton Oxnard 125353 20-25 – –a – –e – – At Westfield College BBNA 260 256 William Carey 15-20 30-32 50 25-30 60 25-30 –
Platt Av 154 92 245 Sepulveda Dam VAN NUYS DOWNTOWN BURBANK SAN FERNANDO BL CE409 PT51/52 PT20 International 33 6-15 15-20 20-60f 15-20 15-60f 20-25 20-30f 126355 8-6060 – – – – – – TR Torrance Transit Rapid Westfield 244 TAMPA RESEDA LA Valley 154 230 162 Lida 258 SMG 236 Recreation Area Alameda Glendale PT31/32 University 35 12 12 20-60 15 15-60 20 20-60 127358 10-2060 60– – – – – – CEMSB Union Station/Bunker Hill Shuttle Promenade SC796 154 237 WOODMAN College Burbank 224 NORTH 154 155 Flower Art Center PT20 SIERRA Grandview CE573 Glenwood College Washington PT32 37 5-8 15 15-60 15-30 30-60 18-25 30-60 128364 36-5014-20 55– – – – – – WB Willowbrook Shuttle
Tampa BBNA 154 237 353 BBMM Stocker 90 College of Design 268 161 CE574 Burbank LAUREL HOLLYWOOD Burbank GB5 GB7 GB1 (Hillside Campus) 268 256 MADRE 38 12-24 24 30-60 30 30-60 40 30-60 130378 20-3511-28 50– 40-50– a 60– 60–a 60– 60–a WH West Hollywood CityLine White Oak Balboa 243 242 RESEDA CE573 SC757 GB7 91 PT31 750 AV787 VALLEY COLLEGE CANYON Magnolia GB2 Rose Bowl Sierra Madre Canon 40 7-12 20 20-60 15 15-60 15 15-60 Los Robles Los PT31/32 180 150 20-40 38-42 40-60 20-30 40-60 35 40-60 154 CE574 NORTH HOLLYWOOD Victory GB7 GB3 685 Glenoaks PT32 487 For complete information, consult the Other Carriers link on metro.net or the service
222 Hill Rosemead
Glenoaks Allen Fallbrook Linda Vista Linda Valley Circle Valley 150 LDVAN 158 237 183 Olive 201 45 4-8 11 15-60 8-15 15-60 10-15 20-60 152 8-20 24 30-60 25-40 30-60 30 30-60
Kester 258 PT60 Verdugo Orange Gr 245 CE422 101 155 Alameda 92 GB7 267 687 487 152 405 167 152 Buena Vista 94 Glendale Seco 210 PT20 PT20 48 8-15 18-20 30-60 20 30-60 30-40 30-60 154 60 60 – – – – – Warner 101 154 101 Magnolia Magnolia BBNM GB31 Chevy Chase Villa 256 PT40 268 169 CE423 239 CE422 Western 183 Adventist 264 268 51 3-12 20-24 10-60 4-16 40-60 10-20 30-60 155 25-40 30-60 30-45a 50-55 50a 60 60a Frequencies shown reflect the main segment of each Metro line. Service may Canoga 183 183
353 De Soto Winnetka TOPANGA CYN TOPANGA Center 183 BBNM BBMM GB32 240 Hollywood Brand PT40 256 Pacific CE423 GB7 Sonora 794 GLENDALE Med Ctr 177 260 Marengo Way Central PT31 52 20-30 20-24 30-60 32 40-60 30 40-60 156 25-40 50 60 50 60 50 60 operate less frequently on certain parts of the line. Please see individual line 169 AV787 744 744 Disney Grandview VENTURA 788 VALLEY VILLAGE GB12 Lincoln LAKE ALLEN CE573 Hazeltine Riverside TOLUCA LAKE Alameda GB5 501 201 210 PT40 53 4-14 12-15 12-60 12-15 30-60 15-20 30-60 SMV Av 158 20-45 60-67 60a 60 60a 50 50a schedules for details. 750 750 Studios Av Glendale CE549 CE574 155 155 PT51/52 Hastings Dr Ranch Foothill 150 150 Westfield 501 CE549 134 501 CE549 134 501 CE549 PT40 487 55 8-15 15-20 30-60 12-20 20-60 23 40-60 161 15-60 60 60 60 – 60 – Information subject to change. For latest updates, visit metro.net. Michillinda Baldwin AV787 101 CE422 134 CE549 Walnut Foothill 264 266 268 Anita Santa FT270
Havenhurst 501 Fashion 101 60 6-7 12-15 20-60g 8-15 20-60g 10-12 20-60g 162 20-45 40 – 55 – 60 – 245 240 VENTURA AV786 183 183 155 Moorpark 183 Wilson MEMORIAL PARK FT187 Sq CE423 656 155 CE549 Doran BROADWAY 501 Lake 256 CE573 CE574 LDVAN NBC Studios 96 COLORADO PT10 PT60 AZUSA 62 15-40 30-32 30-60 40-60 60 45-60 50-60 163 11-24 24 20-60 25 30-60 30 40-60 Notes 234 234 233 Lankershim Riverside LA Zoo 94 180 CE549 181 SIERRA MADRE VILLA WOODLAND TARZANA 150 155 Autry 201 66 3-12 15 20-60 5-14 20-60 20 20-60 164 10-30 30 30-60 30 30-60 35 60 161 SC792 SC797 734 CE549 237 167 230 UNIVERSAL CITY/ Warner 794 181 Harvey FT187 181 APU/CITRUS COLLEGE 240 237 National Glendale The Americana EAGLE ROCK 180 181 Colorado 68 13-16 20 20-60 20 20-60 15-20 25-40 165 6-21 30 30-60 30 40-60 30-33 40-60 a No late-evening service CE422 LDVAN Primrose HILLS CE549 744 158 STUDIO CITY Brothers Center GB12 Green PT10 Pasadena ARCADIA 744 Galleria at Brand Hill 487 PT60 BRADBURY b Night and Owl service operates via Hollywood Bl between Vermont & Fairfax Woodley 167 CE423 Mulholland Sherman Oaks Studios Crystal Springs 183 28 Sierra Villa Dr 256 780 LA County 70 10-15 15e 15-60 16 16-60 12-15 20-60 166 8-20 23-24 30-60 30 40a 30 40-60a ENCINO 750 Universal SAN FERNANDOGB6 RD COLORADO 256 Cordova City College 266 MONROVIA Galleria DEL MAR Madre 71 15-35 35 45a 60 60a 60 60a c Owl service only to Thousand Oaks Whitsett Colorado GB6 GB6 81 180 83 PASADENA Del Mar Arboretum ARCADIA AZUSA DOWNTOWN 167 40-60 40-50 40-60 50 60 50 60 Kester SEPULVEDA VAN NUYS VAN Studios PT60 Laurel Cyn Woodman Coldwater Cyn Tujunga CE549 150 Vineland 222 5 201 180 MONROVIA d Night service operates as Line 233 Transit Center 150 158 Universal UNIVERSAL 92 90 780 LDHPER 177 267 Santa Huntington 76 12-15 16 30-60 15-20 30-60 15-20 30-60 169 60 60 60a 60 – 40-60 – 233 240 603 181 183 Del Mar 267 264 Baldwin FT187 240 750 CityWalk Griffith Eagle 267 177 Anita Park 78 6-20 14-28 20-60 14-30 30-60 14-28 40-60 Notes175 8-60 – – – – – – e Owl service provided by FT Silver Streak 744 VENTURA Cahuenga W CITY 780 91 GB4 685 256 79 210 750 Chevy Chase Rock Huntington 79 15-30 30-42 30-60 40-50 30-60 30-45 40-60 f Serves Santa Monica during late night and Owl periods Park CENTRAL California FT280 FT188 176 45 45 – – – – – Orange Gr Plaza Yosemite OAKS FAIR 266 Westfield See upper right of page STUDIO Barham 96 183 PT20 California Library & FT690 81 6-12 15 20-60 15 30-60 20 30-60 177 30 – – – – – – g Serves Long Beach during late night and Owl periods SHERMAN Acacia CE409 181 Botantical 267 Santa Anita Cahuenga E Huntington Institute of Michillinda 83 20-30 30 30-60 30 40-60 30 40-60 Sunday Service h Travels south of Washington/Fairfax Transit Hub Weekdays only CITY 101 Los Feliz Rosemead DUARTE/CITY OF HOPE IRWINDALE Metro180 Shuttles30-35 35 40-60 & 10-20Circulators40-60 10-20 40-60 OAKS 201 90 91 Memorial Hospital Lake Technology Gardens Huntington Travels north of Sun Valley late night and Weekends only ATWATER VILLAGE Occidental FILLMORE GabrielSan 90 12-30 30-60 30-60 60 120 60 120 i 405 LDBC Wilson 181 30-35 35 40-60 30 40-60 30 40-60 Vermont Cyn 2 28 Sunday service operates on the followingApproximate holidays: frequency in minutes College PT20/51/52 260 686 687 762 Duarte DUARTE IRWINDALE 91 30-50 30-60 60 60 120 60 120 Laurel Cyn 237 GLENDALE 83 487 79 264 Highland New183 Year’s Day, Memorial30-60 Day, Independence60 60 aDay, Labor60 Day, Thanksgiving60a Day,60 Christmas60a 24-hour Owl service
Brand 81 256 Glenarm Weekdays Saturdays Sundays Townsend 92 16-20 25 50-60 26-30 60 40 60 200 5-13 9-11 12-40 10-12 20-40 10-15 20-40 SEPULVEDA 656 794 Brunswick Verdugo 788 101 222 York City of Hope 94 15-20 30 30-80i 20i 30-80i 20i 30-80i Line201 Peaks50 Day50 Eve– Day60 Eve– Day60 Eve– Hollywood LDOS LDHPER LDHPER Azusa Sunday Service
Myrtle Medical Center CE422 LOS FELIZ Av Glendale 685 Huntington 96 30-35 40 60a 50-55 50-60a 60 – 601202 50-60 – – – – – – Bowl Observatory Baldwin 10 10 20 10 20 10 20 Irwindale SC792 Beachwood SAN 234 CE423 SOUTH 102 36 60 60 30-60 60 30-60 60 Sunday service operates on the following holidays: Franklin 180 Rosemead 602204 6-10– 12– 15-30– 15-20– 20-30– 15-20– 20-30– Santa Anita Santa SC797 Riverside City Temple New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christ- Av 64 734 Figueroa 218 LDHW 181 201 PASADENA MARINO 105 10-16 15-20 20-60 12-15 20-60 16-20 20-60 603205 20-40 30-35 40-60 55 55-60 60 55-60 HOLLYWOOD/ HOLLYWOOD/ HOLLYWOOD/ Los Feliz Eagle Rock 10-15 20 20-40 14-20 20-40 15 20-40 mas Day Hollywood & 780 Av 51 19 106 50-60 50 50-55 – – – – 605 American Jewish Highland Center HIGHLAND VINE WESTERN HIGHLAND 206 8-1615 2520 20-60– 30-3520-22 30-60– 30-3520-25 30-60– LDOS GLASSELL 83 258 108 8-15 15-17 20-60 14-20 20-60 20 30-60 San Pascual 607207 Skirball Cultural Center University HOLLYWOOD 180 181 96 176 8-1255 15– 15-60– 10-12– 12-60– 12-15– 15-60– Metro Local or Limited Line 81 Metro Express Line 460 LDLF 175 PARK PARK 110 110 10-20 20-30 20-60 20-30 30-60 30-35 40-60 611209 30-5045-55 60 60a 60– 60– 60– 60– San Diego Fwy 217 780 217 206 780 York Mission 266 267 268 487 FT270 FT185 FT280 685 176 111 9-20 15 20-60 12-15 20-60 12-15 20-60 612210 10-20 18 30-60 15-20 30-60 16-20 30-60 Metro Late-Night or Metro Rapid Line & Stop Mountaingate HOLLYWOOD Av 54 487 489 60 60 60 60 60 60 60 Owl Service 20 740 212 237 656 Hillhurst Pasadena Glendale Bl Glendale 603 115 4-12 12-20 20-60 15-20 30-60 18-22 30-60 625211 30-60 – – – – – – Sunset HOLLYWOOD 2 79 20-30 – – – – – – 312 LDHW Sunset MOUNT SOUTH PASADENA Metro Shuttle Line 603 Municipal Bus Line M10 Fletcher 117 15-25 22-25 40-60 20-25 30-60 30 30-60 656212 10-12– 12– 12-6060 15-20– 30-6060 20-30– 30-6060 Santa Monica Mountains HOLLYWOOD 2 302 2 302 302 LDHPER 605 Talmadge Hyperion 120 30-40 60 50-60 60 60 60 60 FAIRFAX VERMONT/ WASHINGTON 260 176 665215 30-4030-60 60– 20-40– a 60– – 60– – 175 206 Myrtle
Oak Knoll Metro Rail Line & Station Metro Rail Station & HILLS WH Fountain Vine Fountain SUNSET 762 125 15-20 30-32 50a 25-30 60e 25-30 – 685217 12-20 15 13-60h 11-15p 15-60h 15-20i 15-60h Fountain 92 28 Av 57 30 30 60a – – – – Entrance (Downtown LA) Sunset 210 Gower LDHW 2 HIGHLAND PARK SAN 78 126 60 – – – – – – La Brea LDHW 96 Monte Vista 686218 30-3540 4035 5030a 35-5040 50–a 4045 50–a Highland 204 754 302 SILVER AV785 CE419 Huntington 378 Transfers Santa Anita Santa WH GABRIEL GabrielSan SANTA MONICA Western SANTA MONICA Las Tunas 78 127 60 60 – – – – – 687222 26-4540 4060 40-6050a 4060 5060a 4060 5060a AV786 105 4 4 SC794 SC799 SAN FERNANDO RD 83 81 Garfield 78 378 Arrow Hwy Mount St Mary’s 2 4 SUNSETLAKE CYPRESS FT492 FT492 128 36-50 55 – – – – – 224 10-15 20 20-60 24 20-60 30 30-60 CE573 704 704 CE409 378 College 30 LA City VERMONT/ 704 SOUTHWEST MUSEUM Main 130 20-35 50 40-50a 60 60a 60 60a 230 12-20 30-35 30-60 35 60 35 60
CE574 Sunset 603 OAKS FAIR TEMPLE Metro Busway & Station Silver LakeSilver M20 105 AV786 Romaine 207 College SANTA MONICA 150 20-40 38-42 40-60 20-30 40-60 35 40-60 217 218 CYPRESS Marengo 78 232 12-20 30 60 25-30 60 30-35 60 SEPULVEDA LDHWL 757 201 90 91 MONTEREY CITY 330 Av 57 4 105 780 WEST HOLLYWOOD Melrose ECHO 94 794 PARK 176 152 8-20 24 30-60 25-40 30-60 30 30-60 233 15 15 20-60 15-20 20-60 20e 20-60 Metro Silver Line 2 704 705 10 10 10 10 256 HILLS 266 267 268 487 Street Stop The Getty BEL AIR HUNTINGTON Garfield176 378 Mission S Mission 154 60 60 – – – – – 234 17-20 30 30-60 33-35 34-60 34 34-60 LDFX 212 Melrose PARK Chapel FT492 FT270 Center 302 VERMONT/ 101 92 PUEP 96 751 81 HERITAGE SQUARE 79 M30 ALB 489 155 25-40 30-60 30-45a 50-55 50a 60 60a 236 45-80 60 – 60 – 60 – Metro Customer Center 101 5 Av 60 260 Metrolink Station
LDLAR Elrovia 312 210 Normandie 201 ESCT 258 – Beverly Beverly BEVERLY 603 156 25-40 50 60 50 60 50 60 237 45-70 65 – – – – – Glendale Bl Glendale 762 M20 14 14 14 14 Riverside Debs Main 487 Lower EMRED FT185 FT280 Tourist Attraction/ 602 Cedars-Sinai Beverly Center Farmers Market 1st 83 252 78 ALB 176 Azusa 158 20-45 60-67 60a 60 60a 50 50a 239 60-70 60 – – – – – Amtrak Station SUNSET 206 201 Coronado Regional Collis 78 258 ALG Sports Venue Bellagio Med Ctr & The Grove Reno Echo Park 378 Cogswell Hilgard 16 17 3rd 3rd 378 ALG 161 15-60 60 60 60 – 60 – 240 20-30 17-25 40-45 15-20 30-40 35 40 234 SANTA MONICA 16 17 316 16 17 316 603 AV 26 LINCOLN/CYPRESS Park Los Angeles Greyhound Shopping Area 16 EMRED Cedar Burton 218 316 VERMONT 200 302 Elysian Commonwealth 162 20-45 40 – 55 – 60 – 242 25-60 60 – 60 – – – Temple City Temple BBB1 BBB2 BBB8 LDWCK 6th Mercury ALB Rosemead 734 4 16 316 780 LDFX 6th HANCOCK PARK 200 SUNSET EL SERENO 163 11-24 24 20-60 25 30-60 30 40-60 BBB12 BBBR12 105 18 18 Park 252 EMBLU 243 25-60 60 – 60 – – – FlyAway School/College/University
17 Arden CE573 316 704 14 217 Peck
720 Western ESCT El Monte 164 10-30 30 30-60 30 30-60 35 60 705 WILSHIRE Rossmore WILSHIRE WILSHIRE La Brea 244 10-40 60 – 50 – – – UCLA BBB17 WILSHIRE 20 20 720 20 720 Rampart 251 Griffin 45 M30 FT178 20 Pacific Sunset Azusa Ramona Sunset Montana 20 720 710 Temple Dodger ALHAMBRA GabrielSan Valley ROSEMEAD Airport 165 6-21 30 30-60 30 40-60 30-33 40-60 910 950 Almansor 245 10-40 60 20-150 50 60-150 60 60-150 Megabus Point of Interest BBB18 720 AV786 720 2 N Broadway 76 ALG 76 489 788 R7 Beverly 302 Stadium 110 28 45 76 487 489 76 EMRED 166 8-20 23-24 30-60 30 40a 30 40-60a 246 30 60 40-60 40 40-60 60 40-60 WESTWOOD San Vicente Valley FT178 2 PARK 4 267 Interstate Freeway 210 Airport/Civic/Government PACIFIC 212 704 252 Mission252 FT493,495,497 910 950 FT493,495 167 40-60 40-50 40-60 50 60 50 60 251 15-20 20 40-60 12 40-60 15 40-60 New
BEVERLY 209 78 Eastern The CENTURY 210 WILSHIRE/ WILSHIRE/ HILL LDLHC 487 ROSE1/2 Maxson Century LA BREA 312 WILSHIRE/ Alvarado 3rd 10 FT498,499,699 FT497,498,499,699 169 60 60 60a 60 – 40-60 – 252 24 40 60a 40 50a 40 50a BBB14 CE534 Pk E 30 79 M30 176 EL MONTE PALISADES 710 91 Mar Del
Getty WILSHIRE Garfield FAIRFAX 489 BRENTWOOD WESTWOOD SC792 CITY HILLS CRENSHAW WESTERN NORMANDIE VERMONT 6th 92 FT Silver Streak FT Silver Streak FT190 San Bernardino US Freeway 101 Park Sunset Sunset BBB15 330 WESTLAKE/ 14 794 LDLHC ALB EMSFP FT190 175 8-60 – – – – – – 254 30-60 60 – 60 – – – Villa R7 Broadway DALY 378 CE573 14 17 90 ATLANTIC 602 Beverly Glen LDWCK 66 66 MACARTHUR Baldwin EL MONTE FT488 602 SC797 8th 16 96 CE419 76 176 45 45 – – – – – 256 45 45 45a 50-60 – 60 – LA CIENEGA Wilton Beverly Dr Beverly Robertson OLYMPIC Rimpau OLYMPIC LDLHC 256 10 State Highway or Freeway 134 CE431 Sepulveda AV786 28 28 28 28 PARK 18 81 Valley 177 30 – – – – – – BBB9 28 728 17 94 AV785 258 35-40 40 40-60 – – – – Constitution BBB8 Westfield 728 728 728 728 5 751 LA Co+USC 260 BALDWIN PARK BBBR12 BBB5 CE534 20 316 DLHC 252 10 Emerson 176 EMSFP 180 30-35 35 40-60 10-20 40-60 10-20 40-60 260 10-20 18-20 30-60 16 30-60 15-20 30-60 405 BBB1 83 Fremont MP3 JUN 2018 Subject to Change 18-2619 ©2018 LACMTA Sunset Century City CE534 212 PICO/RIMPAU CE534 CE534 CE534 720 Medical Ctr 258 762 EL MONTE EMGRE Durfee to WestwoodBBB12 OLYMPIC 204 754 7th SC799 Main Century 30 Olympic CE409 770 770 181 30-35 35 40-60 30 40-60 30 40-60 264 60 60 – 60 – 60 – Pk W TRANSIT CTR 207 757 45 Trancas 234 14 17 312 8th DLHC 106 605 ESCT Mariana Temescal C6 CE431 PICO 330 30 KOREATOWN 70 71 70 70 MP4 70 70 10 FTSS 183 30-60 60 60a 60 60a 60 60a 265 30-55 55 55a 55 55a 55 55a Canyon BBB18 734 4 30 330 30 330 51 28 SC794 76 68 GARVEY Information subject to change. Visit metro.net for the latest updates. R7 330 Pico Hoover 200 71 CAL STATE LA GARVEY MP1 Elliott 200 5-13 9-11 12-40 10-12 20-40 10-15 20-40 BBB9 R6 788 704 R7 70 MP5 PLAZA 266 20-30 40 60 40-45 40-45 35-40 50-60 534 BBB15 Pico 66 52 AV785 79 MP4 ROSE1/2 Valley FT488 AV786 BBB7 VENICE 603 VENICE 78 State 258 MP2 201 50 50 – 60 – 60 – C6 33 33 28 351 487 MONTEREY WEST COVINA 267 30 30 – 60 – 60 –
BBB17 705 105 378 Merced EMORA MP4 Mar Del CHEVIOT 33 733 33 733 CE534 Mission Jackson FT274 BBB14 BBB8 C3 R7 733 West 733 728 LAC+USC MED CTR Soto 260 M30 MP3 202 50-60 – – – – – – 268 30 50 60e 50-60 – 50-60 – 489 Tyler Santa Anita Motor PARK ROSE1/2 Rush EMYEL Barrington BBB12 Olympic 30 770 Graves 1 762 GabrielSan WEST Pacific Coast Hwy BBBR12 BBB7 HILLS CADILLAC 35 35 Eastern CCS 176 204 6-10 12 15-30 15-20 20-30 15-20 20-30 302 20-40 – – – – – – BBB18 VA Medical WestwoodBBB5 BBB5 LDMID 33 330 70 MP2 Rush FT194 734 Washington Washington 770 GroveWalnut Robertson BBBR10 733 M40 30 PICO/ALISO Monterey COVINA 205 20-40 30-35 40-60 55 55-60 60 55-60 312 10-12 – – – – – – Center BBBR10 DOWNTOWN 665 Pass Rd SOUTH FT269 FT282 R6 10 PUEP Wabash City Terrace MP1 BBB41 Bundy BBB14 788 17 CE431 CE437 1st 176 Peck FT493 206 8-16 20 20-60 20-22 30-60 20-25 30-60 316 9-20 – – – – – – PICO MARIACHI PLAZA 710 Vista Crest FT280 BBB42 BBB18 RANCHO WASHINGTON/ CE431 23rd 721 M90 ELCT EL MONTE
C6 35 / Fulton Orange Parkway
209 950 MP2 Garfield Chautauqua Chautauqua Montana 1 LOS ANGELES FT495 207 8-12 15 15-60 10-12 12-60 12-15 15-60 Westside CE437 37 Fairmount EAST LA ATLANTIC M20 ROSE1/2 330 20-30 – – – LDB – – – WILSHIRE PARK FAIRFAX TRANSIT HUB Adams 53 4th 71 76 26th BBB17 Pavillion 37 910 OC70 18 266 FT497 209 45-55 60 60a – – – – BBB9 BBB41 10 33 C1 LDMID 37 see inset 5th State SOTO 256 ELCT Floral TRANSIT CTR FT274 344 15-50 60 60a 40 60a 60 60a o 234 National 38 105 37 Adams 460 62 106 605 MP5 Tyler DOWNTOWN LOS ANGELES Chinatown LDLHC BBB42 St John’s BBB1 WESTWOOD/RANCHO PARK 733 Mt St Mary’s College 81 T4X Hammel 20th 720 Elmgate N1 Azusa 210 10-20 18 30-60 15-20 30-60 16-20 30-60 351 15-25 – – – – – – 20 BBB17 217 705 LDMID WEST 206 442 60 SOTO 254 East LA College San Gabriel 81 90 Lincoln Medical SANTA MONICA 207 LATTC/ORTHO LDKE E CESAR CHAVEZ 68 Whittier 577 N7 211 30-60 – – – – – – BBB41 CULVER C4 EXPO/ CE438/448 760 68 Riggin MP1/2 FT281 353 20-25 – –91 94 – – 28 – – 720 Center WEST ADAMS 757 38 Boyle 251 68 770 Saturn BBBR10 La Brea Jefferson 209 Jefferson 550 INSTITUTE LDF MP1 Narrows Dodger 14th BBB42 2 EXPO/SEPULVEDA PALMS CITY LNBHP LA BREA 603 770 FT282 212 10-12 12 12-60 15-20 30-60 20-30 30-60 355 8-60 – –96 794 – – 45 – – BBB14 LA 38 38 38 37 751 ELCT 605 FT194 Stadium N Spring St
Sawtelle MP2 Paramount Recreation BBB9 JEFFERSON/ 66 CENTRAL 254 ELA 665 68 215 30-60 – – – – – – 358 10-20 – – CE419 – – 83 – – SC794 6th BBB41 C3 14 355 258 MP5 26TH ST/BERGAMOT EXPO/BUNDY Motor FARMDALE EXPO/ 550 256 MP5 Area FT269 5th BBB2 BBB42 BBB8 17 LA CIENEGA/ USC 55 45 7th BOYLE 106 M30 Rosemead Workman Mill FT493 217 12-20 15 13-60h 11-15p 15-60h DS 15-20i 15-60h 364 14-20 – – – – – – SC799 N Main St Overland ELUP Wilcox Pomona Fwy 4th Flower 1st 68 CRENSHAW Mednik Eastern Rowan Rodeo Gage BBB18 PALMS JEFFERSON 204 40 106 1st 260 60 FT495 218 30-35 35 30a 35-50 – 45 – 378College St11-28 – – – – – – BBB12 LDF JeffersonGrand WHITTIERHEIGHTS M70 M70 2nd BBB5 R7 BBBR12 754 USC 745 COCOX ELA ELUP 762 FT497 222 26-45 60 40-60 60 60 60 60 LDLHC LDLHC LDB VERMONT MARAVILLA BBB3 CE574 C5 105 WESTERN Hill Durfee 720 17TH ST/SMC 17th BBB7 10 705 Normandie GA1X 351 Alameda INDIANA M30 M70 M20 M90 CRENSHAW EXPO PARK/ Beverly FT269 224 10-15 20 20-60 24 20-60LDLHC 30 30-60 76 76 National LDMID ATLANTIC Peck R3 BBB17 C1 217 Exposition 52 62 M40 M90 The Shops FT274 Buckingham 48 LDCRN Arlington USC LDKE FT185 534 ArizonaBBB7 BBB41 BBB16 C4 C5 LNBHP 102 Main 605 ELUP 3rd EAST LA 6th 230 12-20 30-35 30-60 35 60 35 60 METRO GOLD LINE BROADWAY 106 Rowan at Montebello 19 OCEAN OverlandC7 51 ELWB MONTEBELLO Beverly N1 FT282 704 BBB42 BBB41 Centinela VENICE Coliseum 37TH ST/ WHITTIER Ford CIVIC CENTER HACIENDA Colima 232 12-20 30 60 25-30 60 30-35 60 LDB Colorado C5 Jefferson Maple 53 Olympic PUENTE 210 LDSE M40 M90 HILL ST Third St BBB1 BBB42 Palms C1 39th 66 18 Whittier CHINATOWN Vignes St 20th EXPO/ EXPO/ USC 254 Whittier HEIGHTS HILLS MALL 233 15 15 20-60 15-20 20-60 20e 20-60 LDB BBB8 710 102 Exposition M10 72 Vin Scully Av Ord St SC794 Promenade BBBR10 534 C7 Kenneth WESTERN VERMONT 720 COCOX 5 M60 110 Alameda St Indiana ELUP 234 17-20 30 30-60 33-35 34-60 34 34-60 BBB41 BBB8 MAR C4 BALDWIN Hillcrest 740 207 GA1X San Pedro Lorena 665 256 18 Durfee LDB SANTA BBBR16 18th C5 C3 Hahn State Santa105 Park 81 60 760 Centennial 96 DOWNTOWN BBB44 AdamsM50 62 66 66 MONTEBELLO/COMMERCE 236 2 4 45-80 60 – 60 – 60 – Arizona 733 BBB44 HILLS Rosalia 757 Martin Luther King Jr Coliseum LDKE 62 66 Olympic Olympic M10 – Vignes St MONICA 33 SANTA MONICA PICO Santa Santa BBB14 VISTA Rec Area 102 WASHINGTON 251 258 ELWB Beverly Workman MillRio Hondo 237 302 704 45-70 65 – – – – – 4TH 33 SEPULVEDA 40 40 Downey ELUP 18 534 Monica Monica Airport CULVER C3 Baldwin Hills 40 LDKE 751 COGRN College 239 60-70 60 – – – – – Santa 733 Washington 66 N7 81 90 North Broadway 68 70 College La Cienega Crenshaw Plaza 102 LDLS 110 41st M50 COCOX COYLW Monica R3 CITY C4 48 55 25th EAST LA M70 M70 240 SUNSET20-30 BL17-25 40-45 15-20LDLHC 30-40 35 40 91 94 28 96 76 71 78 R7 1 BBB16 Beethoven West LA College 212 LDSE 355 256 COCOX Place OCEAN C4 757 207 206 754 204 45 745 102 LDSE COCOX WHITTIER 242 25-60 60 – 60 – – – 794 CE419 45 SC799 76 LDLHC 79 378 33 Ocean Park Walgrove 312 CRENSHAW 105 Vernon COBLU Citadel M70 Maple 33 68 Broadway Leimert M50 Garfield FT285 243 25-60 60 – 60 – – – 770 SOTO 733 Wade Inglewood VERNON 705 VERNON FE SANTA M50 Paramount 83 704 LDB R3 PARK R6 611 254 CORED Outlets CESAR CHAVEZ AV 76 Santa Monica Pier BBB1 BBB18 Washington 102 705 705 244 10-40 60 – DS 50 – – – 2 302 704 DS DS 442 LDLHC BBB3 LINCOLN Culver Braddock C6 105 Whittier 2 4 55 728 733 BBB8 BBB8 C5 Centinela C3 705 COCOX COCOX FT274 83 704 745 217 105 105 260 Rosemead 245 10-40 60 20-150 50 60-150 60 60-150 LDLHC CEMSB
Montebello 60 302 355 745 770 PATSAOURAS C2 C7 C5 VERNON 62 COGRN Passons N1
LDSE State Stocker CRENSHAW Leonis 762 577 246 30 60 40-60 40 40-60 60 40-60704 LDLHC Notes 45 68 70 CEMSB 40 TRANSIT MAIN La Brea COBLU Whittier Main 611 COBLU COYLW M30 265 N7 Rose BBB18 7th BBB16 Sawtelle LDLS 71 76 78 79 METRO RED LINE 442 LDSE Greenleaf College 251 15-20 20 40-60 12 40-60 15 40-60 CE574 710 40 Avalon LDPR Leonis M60 PLAZA
Hooper CORED Central VERNON COORG M50 COCOX 55 See upper2 right4 of page C1 BBB14 Overhill District Greenwood METRO PURPLE LINE MB Eastern 83 96 378 728 T4X Figueroa VENICE VENICE C3 LADERA 740 210 209 Compton Fruitland 72 252 24 40 60a 40 50a 40 50a VERMONT LDPR 33 C2 54th WESTERN 48 51 53 M50 19 60 55 60 LDD 405 54th 54th Normandie M20 Norwalk Philadelphia 733 745 770 33 92 LDB 733 BBB1 C4 LDLS 81 BROADWAY LDSE 52 55th 60 251 MAYWOOD ATLANTIC COMMERCE SW 254 30-60 60 – 60 –355 – – Sunday 302Service355 BBB1 HEIGHTS 607 LDLS COMMERCE M343 M10 728 733 BBBR10 METRO SILVER LINE C1 Mindanao LDCS 760 751 Telegraph Paramount Broadway 256 45 45 45a 50-60 – 60 – 33 California Washington C2 754 204 45 745 351 Slauson COORG Bandini PICO M50 Sunday CEMSBservice operates on the following holidays: Union Station 108 358 108 108 SLAUSON 108 HP 258 35-40 40 40-60 – Figueroa St – – – CE422 Grand Av GlencoeBBB16 Culver 108 358 108 358 108 358 N7 New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas 487 ooon Maxella Slauson 358 Slauson 358 358 55 SLAUSON RIVERA CE423 COCOX CE431 CULVER CITY 102 M30 SW Painter Colima 260 10-20 18-20 30-60 16 30-60 15-20 30-60 Alla HYDE 254 BLC HP 258 Slauson M50 489 Admiralty C7 90 LDCS LDVM 48 355 HP 260 710 COCOX R3 TRANSIT 206 M20 M343 Pickering OC701 C1 217 607 West 102 LDPR BELL COORG N3 264 60 60 – 60 – DS 60 – LA Cathedral BBB18 CE437 BBB3 BBB14 Fairview PARK 611 Gage Randolph 762 BLC 611 M50 COCOX FT SILVER STREAK FT493 FT495 108 CE437 CENTER 110 Slauson 266 M10 265 Temple30-55 St 55 55a 55 55a 55 55a Federal Building FT497 FT498 110 BLC 110 110 Washington St Vignes C4 110 110 110 110 Lambert M50 10 92 10 48 92 2 4 10 48 92 302 4 FT499 FT699 358 C4 Southwest Gage Gage 254 Gage Suva Whittier 266 20-30 40 60 40-45 40-45 35-40 50-60 BBBR10 La Brea 110 108 265
Van Ness Van HUNTINGTON PARK BELL 68 92 217 910 950 LDVM 48 HP 5 605 BBBR10 CE409 OC701 Via Marina LINCOLN 110 PLAYA Hyde 40 LDCS Florence BG 267 30 30 – 60 – Temple60 St – 2 4 28 Temple St FLORENCE Jaboneria 358 Music 487 489 442 Centinela 442 460 550 LDCS Wilcox GARDENS N1 DWP MOCA Fiji Hughes Park 111 111 BLC 111 111 268 30 50 60e 50-60 – 50-60 – Civic Center/ 45 83 City Little Tokyo/ Venice Pier Via Dolce VISTA 212 607 111 111 CE438 CE448 111 DLNW Center Grand Park FT SS LDD 68 CE534 30 C7 Center 740 Florence Florence Santa Fe 612 Live Oak BG 302 20-40 – – – – – – Grand Park 302 745 Hall o Jefferson Loyola 217 102 312 GA1X OC701 LNFW CU BG Clara Diamond St BBBR10 FT495 SC799 Arts District Passons Pacific Beach FLORENCE 40 Marymount 254 102 Clara M10 312 10-12 – – – – – – o o JANM MARINA 110 LDCS BLC N3 Whittier Fremont Av 70 71 76 28 30 LDD Rosemead OC721 T4X 51 State Scout Slauson 330 SEPULVEDA 45 745 HP CU Santa Fe COCOX METRO GOLD LINE University C6 710 210 209 757 207 206 Seville Florence M60 SW 1st St 14 37 53 La Tijera DS 52 53 55 611 Springs Rd 316 9-20 – – – – – – 96 78 79 96 40 68 330 1st St DEL Eastern CE534 1 INGLEWOOD Nadeau Santa Ana Elizabeth BG Wiley 62 SANTA FE 120 14 30 CE574 Eucalyputs 62 760 LDA 108 California Manchester 351 355 Otis Garfield Park Burke 330 20-30 – – – – – – FT SS 378 442 770 728 770 COCOX LDA Hewitt St 358 REY BBB3 Manchester The Manchester 115 Manchester 611 611 265 Greenleaf Walt CU Mulberry 1st Norwalk FT495 FT SS T4X T4X CE437 115 115 Forum 442 115 GATE 111 SPRINGS 344 15-50 60 60a 40 60a 1st60 St 60a Disney LITTLE Univ of 115 CUDAHY M30 DOWNEY Scott BBBR10 CE409 FT495 GA1X
Beach Japanese Otis College R3 INGLEWOOD MANCHESTER FIRESTONE LNFW Firestone Painter 351 15-25 – – – – – CE423– CE431 Concert 2 4 2 4 West LA 115 115 Paramount COCOX LDA TOKYO of Art Design WESTCHESTER TRANSIT Firestone Firestone Gallatin N7 353 20-25 – – – – – – Hall 37 53 55 10 28 30 35 Village 111 Main 55 355 254 612 DLNW DLNW FT285 CE437 CE438 Plaza 115 Arbor Vitae CENTER 910 950 Avalon 53 92nd SOUTH GATE 355 8-60 – – – – – – 60 62 70 81 83 40 45 PLAYA LAX CITY BUS CENTER 40 92nd 710 Cecilia CE448 OC701 2nd St LDVM Truba GATE Gunn 53 55 30 33 40 McKinley Van Ness Van 460 550 260 265 Pioneer 71 76 78 90 91 302 VERMONT 60 358 10-20 – – – – – – San Pedro R6 442 WESTERN LDWTS
LNLX Normandie 251 62 60 45 68 83
Santa Gertrudes 33 68 LDA DEL REY 96th BROADWAY The CRENSHAW CE438 612 762 Mills to 79 96 355 94 302 330 Otis 3rd SW M50 364 14-20 – – – – – – San Pedro St 740 LDWTS 760 Tweedy N3 Broadway Prairie 209 Cherokee C 40 Century Century Century CE448 GA1X 103RD ST/ 254 117 258 115 111 DLNE La Habra 760 Pacific 355 Broad 378 442 487 728 794 745 84 92 330 92 733 World Way West 117 GATE 378 11-28 – – – – – – OLIVE ST C 117 117 117 Tweedy 117 Old RiverSchool 7th N3 Stock LDA 728 733 AV785 GA1X 117 OC701 OC721 LDVM 103rd WATTS TOWERS Alameda Telegraph SW 489 760 770 CE419 LDA G 211 212 Downey Av 120 Exchange COCOX BBBR10 745 LDD 625 232 R3 LNLX 710 210 757 207 206 T4X DS 117 117 DLNW FT SS LDB GA1X CE574 312 48 WATTS 251 612 260 DLSW DLNE 19 DS FT495 FT495 14 70 LDD Pershing R6 215 Lennox 108th 108th 577 62 LAUSD T4X 3rd St LDA LAX Orr & Day 3rd St 3rd St 754 204 81 45 745 California Martin 71 76 T8 BBB3 405 LNAT 55 612 LDWTS LYC 762 Rancho 266 120 M40 M90 M40 110th 51 52 LYA LYC Abbott ATLANTIC Garfield 117 Rives N1 N3 78 79 HAWTHORNE/ 355 Los Amigos Leffingwell BBBR10 M90 Central Stonewood Aviation C6 La Cienega Imperial DLNE Carmenita Imperial Hwy IMPERIAL HWY IMPERIAL HWY 351 120 Paramount Bloomfield SW SW 96 378 Angel’s 40 LENNOX Hobart 120 206 LYD Imperial Medical Center 127 CE534 FT493 Compton 117 Center DLNE 120 SW CE438 120 120 207 GA2 120 120 612 St Hope 442 487 Flight 209 120 120 120 FT497 Grand G LA SW 105 Imperial 265 La ReinaDowney N3 SW 489 770 BCT109 232 CE438 CRENSHAW 460 LYD LYNWOOD 111 Lakeland BBBR10 FT498 Central BROADWAY Depot SPRING ST ST MAIN Nash College VERMONT/ HARBOR FWY AVALON 460 MLK Jr Santa AnaLakeland Fwy FT SS T4X AVIATION/LAX 105 Studebaker Painter
Norwalk LDA OC701 FT499 CE574 126 CE438 204 OC701 WILLOWBROOK/ LONG BEACH BL Brookshire 115 120 CEMSB Market 4th St GA5 625 ATHENS OC701 LYB 258 Lakewood T8 120th 209 209 ROSA PARKS LYA DLSE 127 DLSE FT699 M40 M90 M40 M90 LNAT LNWBA GRAND AV GA2 LYA DLSE Lucas Av Bixel St M40 M50 BEAUDRY AV Main 232 MARIPOSA T10 GA2 45 120th 119th LNWBB LYC DLSW 266 N7 SW Hawthorne T5 ATHENS 117 62 Pershing 4th St Prairie GA5 COM1 OC721 Inglewood Hawthorne 60 LYC 18 38 Grand El Segundo Municipal Airport GA5 El Segundo T1 T2 LNWBA El Segundo 127 NORWALK N1 N3 16 M40 M50 4th St BUNKER HILL Square o o GA1X Vista Del Mar Valley View Valley La Mirada GA5 605 1st to GA5 GA5 COM5 LYC Bullis DLSW Santa Gertrudes LA Center 53 62 TOY DISTRICT T2 DLSE 266 460 Imperial La Habra PUEP 17 M341 M342 16 17 18 53 16 18 Plaza EL SEGUNDO T2 Carlin LYB Woodruff N2 N4 N4 316 Studios 720 18 53 210 WILLOWBROOK COM3 DLSW 120 Firestone OC721 55 62 316 355 53 55 El Segundo HAWTHORNE LNWBA Garfield 265 N2 N4 T8 CE574 135th 209 Pioneer 62 316 62 720
Willowbrook COM3 NORWALK/ 720 M40 M50 215 40 710 53 COM1 205 ATLANTIC N7 460 5TH ST 211 GA4 105 460 N7 6TH ST 5TH ST 355 720 EL SEGUNDO T2 Figueroa 202 SANTA FE SPRINGS 30 33 38 40 45 33 38 125 DOUGLAS 740 GA2 COM5 LNWBA COM1 Wilmington 460 OC701 Notes Riordan Sepulveda 45 LAKEWOOD BL OC701 NORWALK 60 760
Broadway M40 Yukon Van Ness Van 125 Beach Long LYC 18 720 Mona Santa Fe Normandie 5 68 83 92 330 125 T10 Western COM5 N3 Central 68 92 733 Main 232 CRENSHAW Rosecrans 125 125 Rosecrans Rosecrans BBBR10 CE438 Rosecrans 125 LWRES LWEX 125 125 GA1X 125 LB172 to See upper right of page M50 Library 728 733 745 GA1X Rosecrans 125 COM1 125 125 125 LB173 Rosecrans Rosecrans T4X BCT109 126 COM3 McNab 460 La Mirada 215 GA4 ROSECRANS COM1,2,3 LB71 PARAMOUNT 125 Sunday Service CITY 6TH ST 6TH ST 16 18 6TH ST GA4 GA4 GARDENA T1 260 266 N1 N5 N5 LDE Good 18 53 MANHATTAN LWEX GA1X GA1X COMPTON COM4,5 60 710 LB72 265 28 53 Avalon 258 WEST 16 17 18 316 62 720 GA1X Central 762 BFN LB172 Sunday serviceSamaritan operates on the following holidays: 232 REDONDO BEACH LWRES 211 Marine GA3 110 Compton 125 60 PAER LB21 62 M50 442 460 720 62 316 BEACH Acacia Compton Somerset Hospital 460 GA4 GA1X San Pedro 127 127 BFN LB173 N1 N3 New Year’s Day, Memorial Day,16 Independence17 18 Day, Labor Day, Thanksgiving Day, Christmas 126 BCT102 LWRES LAWNDALE 51 351 COM1 127 127 460 WILSHIRE BL 2 4 2 4 720 126 T5 GA2 COMPTON COM4 COM4 N2 N2 18 20 20 316 720 10 28 30 40 126 126 258 265 PAER 266 N1 127 N1 to GA3 Bloomfield 487 489 LDA Highland Manhattan Beach 81 83 45 55 302 El Camino GA3 Compton Airport COM4 View Valley Disneyland 720 720 760 JEWELRY Redondo Beach GA4 128 Alondra Alondra BELLFLOWER Alondra 128 90 91 330 355 Manhattan LWRES College 910 950 GA3 GA3 COM4 128 128 128 N1 DS 20 760 1 Osage CAH Alondra COM4 128 DISTRICT 94 302 745
Figueroa N3 Beach Pier 211 710 GA1X Gardena 550 S Main 53 COM2 METRO RED LINE T5 GA3 LB72 Cerritos METRO PURPLE LINE 20 M40 728 794 232 T8 BCT102 40 GA3 GA2 GA1X CE448 T1 COM5 202 60 258 LB22 Clark Oak College MAIN ST MAIN SPRING ST LWRES CE419 M50 7TH ST Los Angeles St 7TH ST 740 OC721 52 Caldwell COM4 260 LDA 20 38 Vermont Orange Garfield 210 GA1X COM2 Hunsaker 266 LB91 CR1 Pioneer CERRITOS 128 51 52 Norwalk Bellflower
Woodruff 60 760 Downey Av Downey Lakewood
LWEX Willowbrook Santa Fe Firmona T4X DS 762 BCT109 T2 COM2 Paramount 51 52 52 60 Alameda BFS LB92 CR2 166th 60 760 CAH LB71 LB21 Studebaker Wilmington
ATLANTIC LB72 CR1 CR2 CE438 T10 Walnut El Camino College Flower BFS LDA LDE 7th St 7th St/Metro Center 51 760 28 33 38 33 92 51 130 COM5 T6 Greenleaf 265 FT493 o o o o LDE LA GA2 ARTESIA Compton Center OC721 91 OC721 OC721 91 OC721 62 FT495 45 83 733 GA1X 52 Aviation Av Beach Redondo Inglewood
Hawthorne 110
Harbor Fwy Flower Avalon Central Sepulveda Western Normandie Artesia REDONDO BEACHPrairie Crenshaw Artesia Ness Van Artesia GA4 130 LB92 N2 OC721 FT497 733 728 LDD 351 91 130 210 130 Vermont OC721 130 130 577 CR1 CR2 Market OC721 91 HILL ST 745 LDD 130 T1 260 LB61 Artesia BFS Carmenita FT498 8th St 344 T2 344 ARTESIA LB72 5 OLIVE ST 8th St SOUTH BAY 182nd T4X Albertoni Gardena Fwy 762 130 66 81 10 CNS CAA T6 LB22 CR1 N2 Artesia Witmer St 66 FT499 CE419 GA1X HERMOSA GA2 LB61 LB71 BROADWAY 66 Hermosa GALLERIA 405 T10 GA2 GA4 T6 205 FT699 Rindge 246 Bitterlake Victoria CR2 Gridley 183rd CR1 8th St LB1 LB72 LB21 265 266 BEACH HARBOR GATEWAY TRANSIT CENTER 190th Victoria BFS CR2 T4X FT493 37 70 71 14 70 71 2 4 10 33 577 Marquardt to 28 81 Pier GA2 52 130 LB111 LB93 LB91 LB92 62 ARTESIA 128 FT495 76 78 79 76 78 79 92 733 LDE 51
Garfield Anaheim South Av Downey San Diego Fwy 205 T6 CAE StubHub 96 378 770 96 378 770 83 90 GA1X 52 TORRANCE Santa Fe LB192 LB112 CR1 CR2 OC30 FT497 Center CAE LB111 577 Los Cerritos South South BBBR10 CE431 BBBR10 CE431 91 94 LDD 66 Hermosa Inglewood FT498 BCT102 190th T6 184th LB21 LB22 19 DS Beach Pier T6 Cal State University CAA LB112 OC701 Center CR1 CR1 OC721 FT499 CE437 FT SS CE437 FT SS 302 351 190th 190th Susana Market 91 COCOX CE448 950 Brenner Dominguez University 710 LB192 Clark CR1 CR2 CR2 728 794 Hope St Hope 130 205 to Fullerton St Flower FT699 CNS LINE SILVER METRO
METRO SILVER LINE SILVER METRO T6 T5 LINE SILVER METRO Pacific Coast Hwy Coast Pacific HARBOR Hills TR3 195th CR2 CE419 M50 San Pedro St BCT109 CAA 202 Candlewood LB173 Figueroa St T10 GA2 550 Turmont 265 Lakewood LB172605 9th St Los Angeles St 9th St
Harbor 66 81 344 GATEWAY Wilmington LB22 10 CE438 Carmenita Bloomfield Atlantic Orange Cherry Paramount T1 205 CAD Del Amo 266 Center Mall Bellflower Woodruff Palo Verde Del Amo 66 66 Diamond T8 LB191 CR1 CE419 66
Avalon LB191 LB191 LB191 LB191 OC38 GA2 T4X CAE CAG Del Amo LB192 OC38 CR2 Torrance Figueroa DEL AMO to Anaheim Hills REDONDO T1 CAF 405 LB1 CE419 FASHION 232 T2 Ness Van 246 LAKEWOOD CE534 FIDM Madrona T4X CNS CARSON LB93 LB91 LB92 LB172 577 62 LB173 LB191 66 10 28 30 33 KING HARBOR BEACH CAD DISTRICT T2 T1 South Bay LB191 OC701 Pioneer 81 BBBR10 BBBR10 35 40 45 48
Hawthorne 202 LB112 LB103 LB96 Torrance Crenshaw Torrance CNS CAG LB61 LB71 Centralia James M Wood Bl 28 LDE Redondo Beach Pier T3 T3 T4X 110 Pavilion LB21 LB22 LB111 LB176 442 CE431 CE431 83 92 330 GA2 GA2 213th 213th LB1 LB72 Loyola 950 81 950 460 950 CE437 CE437 728 733 745 T7 Del Amo CAF LB191 Beach Long Law T5 T1 CAF Long Beach City College HAWAIIAN 910 442 910 910 FT SS FT SS GA1X LDD Camino Real Fashion School Vermont Main LB192 Liberal Arts Campus GARDENS 460 Bus Service to Downtown Alameda Center Carson St T1 CARSON Carson St CAD Santa Fe 60 OLYMPIC BL OLYMPIC BL BCT109 T9 Carson St Carson St Lincoln TR3 T3 TR3 T3 CAG LB51 LB101 LB103 LB93 LB101 OC42 28 728 28 728 Subway Stations CE438 1 LB191 LB1 LB192 LB101 LB103 LB111 LB173 to Orange CE534 92 T3 CAF LB61 LB92 LB96 LB172 Catalina 344 Harbor/UCLA CAC LB21 LB176 Long Beach Civic Center 37 70 71 14 70 71 ooon Bonita 405 L.A. LIVE Union Station 232 Anza 223rd LB101 51 T7 T10 T5 Medical LB22 LB112 LB91 Towne Center 11th St
Moneta CAF 76 78 79 76 78 79 2 4 83 Ave I WARDLOW LB103 226th Norwalk 40, 68, 70, 71,92 76, 78, 79, 378, 442, 487, 489, 52 Pacific Coast Hwy T7 Center T3 CAC Wardlow Wardlow Long Beach LB93 Wardlow 577 96 378 770 96 378 770 90 91 94 40 45 CAB LB131 Airport OC701 LB102 704, 728, 733, 745, 770, 910, 950, AV785, 351 Arlington Normandie Sepulveda Western CAB 302 745 T7 Sepulveda (LGB) El Dorado 11th St BBBR10, DASH B, D, Bunker Hill Shuttle, T7 CNS 405 LB102 Microsoft 794 M50 2 4 92 Harbor Fwy
Spring Clark Bellflower Woodruff Palo Verde Studebaker BCT109 344 TR3 LB1 LB181 LB182 Lakewood Nature Center Theatre 81 234th 202 Long Beach LB131 LB104 LB104 30 35 38 Lincoln Heights/Chinatown, CE431, 534, 493, CE438 T9 T4X 246 LB71 Spring 442 12th St 495, 497, 498, 499, 699, Silver Streak, T5 GA2 GA2 CAB LB101 Memorial Hospital LB72 Kilroy LB112 El Dorado 460 SOUTH LDD 40 45 55 302 PV225 T8 CAC LB96 LB173 Regional Park SC794, 799, OC701, T4X, USC Shuttle, Lomita Dolores T7 Willow LB102 Willow LB102 LB102 Katella Katella 330 355 745 PV226 T9 T7 CNS LB92 OC50 EXPO LINE METRO BLUE LINE METRO PARK LAX FlyAway LDE ,Dodger Shuttle DS PV225 232 205 Sepulveda LB103 WILLOW ST LB104 LB104 LB172 OC50 to Orange 107 LB191 STAPLES Commerce Citadel Outlets Express PV226 550 950 CNS T9 LB181 LB104 LB21 o o 1 LB192 SIGNAL LB111 Center Pico Lomita CE448 710 LB182 LB61 Civic Center/Grand Park oon Skypark T10 T9 T9 CNS LB22 HILL LB131 LB112 Lomita Stearns 110 2, 4, 10, 14, 28, 30, 37, 40, 45, 48, 68, 70, 71, 76, T8 AVALON LB176 HARBOR LB1 Alamitos Los Torrance Crenshaw GA2 WIilmington LB171 Long Beach City College DS 78, 79, 81, 83, 90, 91, 92, 94, 96, 302, 330, 378, Municipal 605 EXPRESS SILVER & LINE SILVER METRO
PACIFIC EXPRESS SILVER & LINE SILVER METRO Pacific Coast Campus GRAND AV OLIVE ST HILL ST BROADWAY ST MAIN Palos Verdes Dr N PV225 CITY T3 LB176 Los Coyotes 442, 487, 489, 728, 733, 745, 770, 794, 910, 950, Airport Alameda Diagonal 405 COAST HWY Sanford Hawthorne Madison Western Narbonne Atlantic PVW LOMITA Pacific Coast Hwy Pacific Coast Hwy 202 Santa Fe Easy Magnolia Pacific Beach Long Orange LB171 LB172 Redondo Atherton Pico Bl Pico Bl AV785, BBBR10, CE409, 419, 422, 423, 431, 1 LB121 LB81 OC42 232 CE448 1 LDWLM TR3 1 PACIFIC COAST HIGHWAY LB173 LB174 LB173 577 30 330 30 330 37 LDD 30 330 437, 438, 448, 534, DASH A, B, D,LDE FT493, 495, T5 T3 LB182 60 LB71 LB96 Cal State OC701 Pico Bl PV226 344 T3 LDWLM LB71 LB176 OC50 497, 498, 499, 699, Silver Streak, OC701, 205 205 LB181 TR3 LB51 LB61 LB72 LB121 University 81 70 71 14 70 PVW CE448 LDWLM LDWLM 246 LB45 LB72 LB171 Long Beach LA Convention 442 2 4 37 SC799, T4X Cherry
Watson Anaheim St Anaheim St LA Harbor 202 76 78 71 76 83 90 91 232 232 LB191 LB45 Lampson Center 460 Palos Verdes Dr W Silver Spur 550 College ANAHEIM ST LB45 LB46 OC701 79 96 78 79 94 302 Pershing Square oon Anaheim St 232 Anaheim St LB192 LB121 LB81 LDF ROLLING HILLS 213 10th 10th to Huntington Beach OC701 378 770 96 378 794 M50 2 4 10 33 2, 4, 10, 14, 16, 18, 28, 30, 33, 37, 40, 45, 48, 53, 51 PALOS VERDES C St LB81 LB171 CE438 52 Long Beach VA St Hope 35 38 48 83 ESTATES 202 LB81 View Valley OC721 BBBR10 770 55, 62, 70, 71, 76, 78, 79, 81, 83, 90, 91, 92, 94, PVW Hawthorne PVGR Medical Center CE448 40 45 733 GA1X 351 ESTATES PV225 Figueroa 232 7th 7th CE438 CE431 BBBR10 950 Avalon LB91 LB92 22 T4X 96, 442, 302, 316, 330, 355, 378, 460, 487, 489, PVW 205 Harry Bridges 577 OC60 405 CE437 CE431 55 302 LDE PVGR PVGR 246 5TH ST LB93 LB94 LB96 CE448 720, 728, 733, 745, 770, 794, 910, 950, CE419, PVGR LONG BEACH 1 OC560 LDD CE437 355 745 Cloyden 344 Palos Verdes Dr N PVGRE PACIFIC AV 4th LB71 4th OC1 950 DASH B, D, FT Silver Streak, M40, 50, M341, 10 Monte Malaga PVGRE WILMINGTON LB151 LB121 950 910 LDD CE448 PV225 PVGR Broadway LB72 LB151 2 4 342, OC701, 721, T4X PVS PVO 246 LB111 LB171 OC1 VENICE BL 910 PVB PVS PVGR Broadway 33 302 PV225 1st LB121 LB112 LB131 7th St/Metro Center oooon PVO PVB ROLLING Ocean 1ST ST Ocean Loynes OC42 33 733 733 770 733 770 PVGR Western CE142 LB122 PVS HILLS Gaffey DOWNTOWN LONG BEACH LB121 OC60 VENICE BL 14, 16, 18, 20, 37, 51, 52, 53, 55, 60, 62, 66, 70, Ximeno Redondo 33 38 PVGR Crenshaw PVGRE LB171 OC560 71, 76, 78, 79, 81, 96, 316, 351, 355, 378, 442,
PVW Shoreline Pine 55 355 110 Ocean Beach Seal DS 770 733 Paseo Del Mar LDSP OC1
John Gibson John 487, 489, 720, 760, 770, 910, 950, AV785, Shoreline Studebaker 603 PV225 Summerland Livingston 2nd Westminster 17TH ST 47 Catalina Village LB121 LB121 OC60 10 10 BBBR10, CE409, 422, 423, 431, 437, 438, 448, PV226 Indian CE142 LBP Marina Peak LDSP Landing LB121 to Tustin PVB 344 Highridge PVGRE LB131 OC560 55 355 534, DASH A, B, E, F, FT493, 495, 497, 498, 1st Bob Hope PVO CE448 PVB Miraleste PV225 LONG BEACH Queen Mary BELMONT CE431 499, 699, Silver Streak, M40, 50, 341, 342, PV225 1st LDSP Belmont Pier Patriotic 18th St PVB PVB PVGR 205 HARBOR SHORE NAPLES CE437 37 OC701,721, SC799, T4X Harbor Hall Hawthorne o SEAL BBBR10 Grand/LATTC 35 San Pedro St PV225 PVGR PVO Providence 550 3rd OC1 55 Med Ctr San Pedro 205 Seal Beach 38 TERMINAL MainBEACH St 355 o CE448 PV225 Palos Verdes Dr E Alamitos Bay OC42 110 San Pedro St 7th Beacon Flower St Flower PVB Crest BROADWAY Main St Main 205 ISLAND Olive St St Hill Palos Verdes Dr W 344 PVB PVGR Landing 10 603 Figueroa St
METRO SILVER LINE & SILVER EXPRESS SILVER & LINE SILVER METRO PVGL 550 LDSP EXPRESS SILVER & LINE SILVER METRO METRO BLUE LINE PVB PV225 OC42 11th 35 PUEP 35 38 M50 LDE M50 LDKE RANCHO Washington Bl Weymouth CE142 PALOS VERDES 205 1 Washington Bl OC701 Traffic Marymount 13th 15th Ports O’Call Seal Beach Pier Pacific Coast Hwy Court LDKE College Village 950 OC721 Seacove Palos Verdes Dr S 17th LA Trade Tech 37 38 40
Pacific 22nd St 344 19th Gaffey 910 PVGL PVO LDSP 19th LDD 55 355 45 48 21st St PVO SAN PEDRO 14 603 745 PVGL Angel’s 21st 23rd St 25th Gate Park 22nd 603 LDD 603 LDKE LDKE Western 950 460 Orthopaedic 23rd St Korean Bell DS Cabrillo Beach Pier Hospital 246 Shepard OC1 Mt St Mary’s L A HARBOR 950 GA1X 51
College Grand 14 81 910 52 442 460 o 37 38 LATTC/Ortho Institute 55 355 351
Adams Bl LDF Av Maple Adams Bl to San Clemente 37 37 LDKE 55 355 55 355 Automobile Club of 48 Southern California 442 910 460 T4X 38 LDF 950 CE438 CE448 OC701 OC721 DS 20-1813 ©2020 20-1813 Los Angeles County Metro Metropolitan Transportation Authority One Gateway Plaza 3rd Floor Board Room Board Report Los Angeles, CA
File #: 2019-0865, File Type: Contract Agenda Number: 29.
PLANNING & PROGRAMMING COMMITTEE FEBRUARY 19, 2020 OPERATIONS, SAFETY & CUSTOMER EXPERIENCE COMMITEE FEBRUARY 20, 2020
SUBJECT: THE MICROTRANSIT PILOT PROJECT - PART B (IMPLEMENTATION)
ACTION: APPROVE RECOMMENDATIONS
RECOMMENDATION
AUTHORIZE the Chief Executive Officer to:
A. EXECUTE Modification No. 5 to firm fixed price Contract No. PS46292001 with RideCo., Inc. as a private partner and technology firm for operations in conjunction with the deployment areas outlined in Attachment F (Regional Readiness Operating Plan) and Attachment G (Map), in the amount of $28,874,747.50, increasing the total Contract value from $285,985.13 to $29,160,732.63.
B. AMEND the FY20 budget for the MicroTransit pilot project implementation positions and funding listed below: 1. 80 Contract positions to operate the vehicles and 7 Contract positions to supervise the service; and 2. $7,750,000 for FY20 contractual and operational expenses
ISSUE
Metro staff seeks to implement innovation to both increase ridership of Metro’s family of services and provide an improved customer experience for existing riders by expanding the agency’s network through the testing and scaling of MicroTransit within LA County.
This new mode of public transit will offer shared rides which can be ordered through our regional call center, a new mobile application, and/or an internet browser. The suite of MicroTransit software tools for customers will offer real-time trip planning, booking, payment and fare system integration. Customers will also be able to pre-schedule trips or book repeat trips, as well as monitor the real-time status of trips for others under a linked account.
MicroTransit has been developed hand-in-hand to support implementation of the NextGen Bus Plan and the aspirational goal of a 10-minute maximum wait time per our strategic plan, Vision 2028.
Metro Page 1 of 8 Printed on 2/14/2020 powered by Legistar™ File #: 2019-0865, File Type: Contract Agenda Number: 29.
According to our NextGen study findings, short trips (1-5 miles), which are being driven solo or with a private car service, are among the most important opportunities for the public sector to retain current ridership and to grow utilization among non-transit customers. Short trips are often to a local market, to pick up a child from daycare, to shuttle a child to an afterschool activity or for a medical appointment. Many of these trips are taken by students, older adults and parents of youth.
To help capture the more than 50% of short trips taking place in LA County today, MicroTransit will be introduced into our existing fixed-route network and provide continued opportunities for Metro to improve on managing customer demand at times when fewer customers are riding. This mixed fleet of vehicles (Transit 150, Transit 350, Grand Caravan, Metris and Sprinter) includes electric vehicles, which is in-line with operational testing on the Orange Line. For ease of use for the customer and personal space, most vehicles will be configured to carry 7-10 passengers.
MicroTransit will not only improve reliability and allow for guaranteed transfers across our multi-modal system but will also offer riders the opportunity to customize their experience by ordering a trip and linking to the next leg of their Metro journey. Metro staff anticipates up to two-thirds of the new trips generated by this mode will include transfers to other modes within Metro’s family of services.
Customer and operator safety are critical to maintaining the highest standards of security and optimal service design for MicroTransit. To offer our customers the safest on-demand environment, the entire fleet of vehicles will be operated by our exclusive operating union, SMART-TD. The recommended software/technology platform, akin to Metro’s current fixed-route operations, will achieve full integration with the TAP card and account system, and be connected to our Transit Watch network and operations centers for dispatch in the case of safety incidents.
Metro employee operators will undergo eight weeks of workforce training with a focus on customer service and safety. This new innovative training series developed in partnership with Human Capital and Development, the Office of Civil Rights and Operations will be the first of its kind in the nation and is being implemented in coordination with SMART-TD.
During the pilot phase of this operation, Metro staff recommends deploying MicroTransit into six identified areas where ridership can be retained and boosted. These service zones and their deployment schedule are as follows:
· Summer 2020: Watts/Willowbrook · Fall 2020: Northwest San Fernando Valley · Winter 2020: LAWA/Inglewood · Spring 2021: Highland Park/Eagle Rock/Glendale · Summer 2021: Altadena/Pasadena/Sierra Madre · Fall 2021: UCLA/VA Medical Center/Century City
This service is recommended to be available 7 days a week with an initial soft launch (60 days) at a 12-hour service span per day. The background section on the following page, as well as Attachment F, details the factors utilized to identify these areas for operations.
This project is term-limited with up to three years of Revenue Service Operations, up to 120 days of
Metro Page 2 of 8 Printed on 2/14/2020 powered by Legistar™ File #: 2019-0865, File Type: Contract Agenda Number: 29. pre- launch and 30 days for final pilot evaluation. This operation will be evaluated to determine whether it should be incorporated as a permanent mode of the agency.
BACKGROUND
New and emerging technology has had a profound impact on how services are delivered. Among the most noteworthy trends has been the rise and growth of on-demand and customized services. In specific, the world of public transit has experienced a meaningful jolt resulting from these new on- demand economies. In California, this has amounted to the rise of Transportation Network Companies initially focused on replacing single-occupancy vehicles. However, in more recent months, this emerging sector has showcased a clear and intentional desire to replace trips traditionally served by public transit agencies.
Metro has continually monitored these changes and trends to better understand the strengths of these models, as well as the challenges in delivering equity. Metro’s Office of Extraordinary Innovation (OEI) has engaged in this space by receiving and evaluating unsolicited proposals (including a proposal received in 2016 to test trip pooling technology), interviewing project managers and issuing findings. In partnership with the Eno Center for Transportation, Metro staff published the white paper, UpRouted, a compilation of findings on the early challenges to MicroTransit. Best practices as highlighted in the white paper were sourced from peers at Alameda-Contra Costa Transit District, Santa Clara Valley Transportation Authority and Kansas City Area Transportation Authority. More recently, Metro has funded a TNC partnership through OEI and managed directly by the private sector.
In 2017, under the direction of the Chief Executive Officer, Metro staff assembled an agency-wide team which to-date has drawn insights and expertise from more than 450 staff from all departments to design the new transit offering. This service has been built as a hybrid, merging the best of private technology with the experience of public operations to identify and respond to untapped mobility opportunities within LA County.
The concept was to set-up a multi-year pilot, which would test how an on-demand operation run by Metro employees using private sector technology and vehicles could integrate within Metro’s family of services. This service would encourage current Metro customers to ride the system more regularly for a safe, comfortable, reliable, single-direction or round-trip ride.
By introducing and testing a new service focused on short trips in smaller vehicles, Metro would be able to flex its’ operations to match the mode/vehicle to the customer. This new operation would tap into the growing momentum and expectation around new technology and tools to encourage ridesharing with Metro for short trips. This was the genesis of the agency’s first Pre-Development Agreement Public Private Partnerships (PDA-P3s), which supports a two-part contract similar to a design-build contracting model.
In October 2017, the competitive Request for Proposal (RFP) was issued to procure services from qualified firms or Contractor Team(s) to partner with Metro for planning, designing, testing and evaluating a technology-based service for traveling short distances. The PDA-P3 was divided into two parts, Part A (“Planning and Design,) and Part B (“Implementation and Evaluation”).
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In April 2018, three PDA-P3 contracts were awarded for service feasibility studies to tech teams with transit planning firms (RideCo/Iteris, Via/Nelson/Nygaard and Transdev/AECOM). The Part A findings were set to serve as the foundation for implementation in Part B.
During the service design period, the three competitors worked with all departments at Metro to craft operations and identify service areas to support equity, network connectivity, economic mobility, congestion reduction and environmental goals. Findings were used to inform the Regional Reading Operating Plan (Attachment F). In September 2019, the three companies completed Part A (“Planning and Design”).
To best maximize efficiencies and utilize the vast in-house expertise available, implementation of this new MicroTransit service was shifted to Metro Operations for Part B (“Implementation and Evaluation”). Under the direction of Metro’s Chief Operations Officer, the agency has entered pre- revenue service operations as based upon the service feasibility studies (PDA-P3, Part A), the operational road map of the agency under the build outs identified in Measures R and M and the NextGen Bus Plan.
Metro staff recommends the MicroTransit Regional Readiness Operating Plan (Attachment F), in line with Proposed MicroTransit Service Zones displayed in the corresponding map (Attachment G).
DISCUSSION
Metro staff recommends the workforce outlined below to deliver a functional and successful operation:
Operators (SMART) Metro employees will operate the MicroTransit vehicles under the signed side letter with our exclusive operating Union, SMART-TD, representing all new 80 employee operators for FY20.
Supervisors (AFSCME) Metro employees will supervise the daily operations of MicroTransit Operators. Seven (7) transit operations supervisors (TOS) will provide on-street operations supervision, coordination, service monitoring and training for MicroTransit operators for FY20.
MicroTransit Project Team (Non-Contract) The MicroTransit project oversight team will be responsible for, but not limited to, management of daily operations and contract administration; development of MicroTransit training specific to on- demand technology and operations; establishment of safety protocols and procedures for incident training, reporting and resolution; development and management of partnerships and coordination with local cities, municipal operators, local organizations and businesses; direct customer acquisition strategies (includes financial agreements with public and private funders); and analysis to optimize service delivery in order to compete in the marketplace. The five (5) non-contract project positions necessary for pre-launch, revenue service operations and evaluation of the pilot are listed as follows (see attachment D for details): · 1 Director, Transportation Operations
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· 2 Manager, Transportation Operations · 1 Principal Transportation Planner · 1 Sr. Administrative Analyst
These positions will report to the Sr. Director, Special Projects for MicroTransit. If MicroTransit becomes a permanent operation, Metro will retain the above positions (operators and project team) as permanent employees of the agency. The Non-Contract positions required to support this project will be allocated from agency-wide vacancies in FY20. Non-Contract positions required to support the project will be allocated from approved agency FY20 staffing levels. All Contract, Non-Contract positions, and all other resources needed in future fiscal years will be included in fiscal year annual budget requests.
Private Partner Metro will partner with RideCo, Inc. who will be responsible for, but not limited to, the following: · Create and maintain a software platform (includes multi-modal trip planning, booking, payment tools, etc.) · Lease, maintain, clean, and fuel/electrify the mixed fleet · Secure and manage the Reporting Locations (remote vehicle storage and office space for the operations) · Conduct targeted communications campaigns within deployment areas
DETERMINATION OF SAFETY IMPACT
Customer and operator safety are core to maintaining the highest standards of security and the optimal service design for MicroTransit. Real-time information on vehicles and tools for customers will enhance communications for incident prevention as well as incident reporting. The MicroTransit technology platform will integrate with TransitWatch and related digital tools managed or used by local law enforcement, community health and homelessness advocates, community-based social networking and our transit operations control. The mission is to keep our drivers and customers safe by monitoring emergency, and security incidents, assessing risk, and identifying threats. The project team will work hand-in-hand with System Security and Law Enforcement (SSLE) to address issues such as sexual harassment and homelessness, resulting in enhanced safety on Metro’s core transit system and building public trust. Close coordination with SSLE, law enforcement departments, civil rights and other internal Metro departments will ensure the best possible safety and security program for our system.
FINANCIAL IMPACT
Adoption of this pilot program has a FY20 total budget impact of $7,750,000 (see MicroTransit Expenditure Plan in Attachment E). Therefore, a FY20 budget amendment in the amount of $7,750,000 is required for pre-revenue and operational expenses. In addition, a FY20 budget amendment for 87 Contract positions is required. The five (5) Non-Contract project positions required to support the project will be allocated from approved agency FY20 staffing levels. Positions and all other resources required for this project will be reassessed and included in fiscal year annual budget requests.
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Since this is a multi-year project, the program manager, cost center manager, and chief operations officer will ensure all project resources are budgeted in future fiscal years.
Impact to Budget
Funding for current and future years of the operations, will be included within Metro’s annual Operations budget. Metro staff will continue to prioritize grant funding at local, state and federal levels as well as private financing opportunities as they become available.
IMPLEMENTATION OF STRATEGIC PLAN GOALS
This recommendation supports the following goals of the Metro Strategic Plan:
Goal 1: Provide high quality mobility options. MicroTransit will provide a robust and high-quality mobility option for customers, particularly in communities where privately-funded technology is lacking and will allow customers to request on- demand service and connect to transit and destinations they would not otherwise be able to easily reach.
Goal 2: Deliver outstanding trip experiences for all users of the transportation system. MicroTransit will vastly improve the customer experience for existing customers by reimagining the current trip planning tools and integrating with TransitWatch for smoother and safer trips. This service will increase the number of customers to the Metro system by offering more entry points to Metro’s family of services.
Goal 3: Enhance communities and lives through mobility and access to opportunity. In coordination with the NextGen restructure, MicroTransit will supplement the agency’s bus service and ensure our customers maintain mobility and access to major trip generators including employment centers, health services, parks and schools across the County. Alignment and interoperability with the NextGen restructure will be critical to pilot success.
Goal 4: Transform LA County through collaboration and leadership. Metro is a regional leader on New Mobility through MicroTransit. Metro staff is actively engaging and coordinating with stakeholders across the County to explore how technology can be used to harness transit benefits for all community members. Metro chairs the countywide On-Demand technology working group.
Equity Platform Framework The agency’s Equity Platform remains critical to the design and implementation of the MicroTransit operation. MicroTransit is being designed to address equity concerns head-on by accommodating customers that are not yet served well by core transit services or other on-demand transportation services operated by the private sector. Service areas including hours of operation and pick-up and drop-off locations are being designed with geographic and socio-economic equity in mind. Initiatives, policies, practices, and principles are being applied to the service design and implementation and will be iterated upon once the service is live on the street.
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MicroTransit operations will also support Metro’s commitment to protecting and preserving the natural environment by utilizing clean emissions vehicles (Transit 350s electric) as part of the mixed fleet of vehicles for this service.
ALTERNATIVES CONSIDERED
The Board may choose not to approve the recommended action. This alternative would eliminate programming developed to supplement the Next Gen Bus Plan, void the negotiated side letter for our represented workforce with SMART-TD and purge one of the twenty-eight by 2028 projects as identified and approved by the Board of Directors.
NEXT STEPS
Per Attachment D, the MicroTransit Team Staffing Plan, Metro will launch recruitment of operators, management and support staff and provide training in policies and procedures unique to the MicroTransit operation. Metro staff will secure agreements with local partners/jurisdictions for pre- revenue service operations as per Attachment C, the Regional Readiness Operational Plan. The newly assembled project team will finalize trainings, policies, procedures and protocols including standard operating procedures, security protocols, the MicroTransit Operator Rulebook and Customer Code of Conduct. Outreach, marketing, and customer education on the new mode and connectivity to the Metro network will be critical to service adoption among transit customers new and existing. The private sector partner will support these efforts and finalize arrangements for reporting locations, vehicles and related hardware and software programming and retrofits.
ATTACHMENTS
Attachment A - Procurement Summary Attachment B - Contract Modification/Change Order Log Attachment C - DEOD Summary Attachment D - MicroTransit Pilot Project Team Staffing Plan Attachment E - MicroTransit Pilot Project Expenditure Plan Attachment F - Regional Readiness Operating Plan Attachment G - Proposed Service Zones Map
Prepared by: Rani Narula-Woods, Sr. Director of Special Projects, (213) 922-7414
Reviewed by: James T. Gallagher, Chief Operations Officer, (213) 418-3108 Debra Avila, Chief Vendor Contract Management Officer, (213) 418-3051
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