fi nd a way forward help with housing, learning and living

2015 ANNUAl IMPACT REPORT 2016 CHAIR’S MESSAGE

PETER HOYLE

Welcome to our 2015/16 Annual Impact Report, evidence the effectiveness of changes being made on which gives a review of our activities and achieving even better and more sustainable outcomes outcomes for the past year. Despite an increasingly for our customers. challenging environment we have remained committed to the Group’s common aim to help After 25 years of housing homeless single mothers, vulnerable people take control of their own lives James Michael House was taken out of service due by offering the highest standards of support in to the ending of our funding contract. This project housing, health, learning and work. provided care for hundreds of women and their new-born babies, helping them cope with their BCHA has a clear record of innovation and imagination circumstances and supporting them as they embark in the delivery of services and the continuing pressure on parenthood, often for the very fi rst time. James on government funding for our services has required Michael House is still a BCHA property and is now us to apply this approach to ensure continuity of home to homeless young people. delivery and standards of services. I congratulate our Chief Executive and his staff on the way they have A service of 24 two-bedroom fl ats at Western successfully faced these challenges and I extend to Avenue, , was completed during the them the thanks of the Board. year and we are very pleased that this excellent scheme has received an award for the highest At the beginning of 2016 BCHA was successful in ‘large project’ resident satisfaction at the Source being awarded a signifi cant Capital grant under the Development Residents’ Conference. Homelessness Change funding from the Department of Health. The money, just over £2million across two Finally, I thank the members of the BCHA Board and schemes, has been awarded to Gabriel House in members of our subsidiaries’ Boards for the work Exeter and 10 St Paul’s in Bournemouth to improve they have done during the past year. health and wellbeing with learning, training and access to employment. Our aim now is to invest in PIE (Psychologically Informed Environments) aspects at both locations, along with working with universities to Peter Hoyle Chairman of the Board

2 | annual impact report 2015/16 bcha.org.uk lOOKING FORWARD

CEO, MARTIN HANCOCK

The past year has once again provided BCHA with This year, we have also introduced a Campaigns a number of fresh challenges as we continue to face and Communications Manager role to help give our social, political and fi nancial uncertainty. However, this customers a voice and ensure that BCHA is at the has only strengthened our resolve and commitment to forefront of the housing debate and seen as leaders in create lasting positive outcomes for our customers. our industry, both locally and nationally.

The staff at BCHA have remained committed We have continued to produce many positive and dedicated in this diffi cult climate, responding outcomes, including another successful SleepSafe impressively to continue the fi rst-rate delivery of campaign (helping street homeless people through services to our customers. We must also take this the winter) and the award-winning construction of fl ats opportunity to thank the Board for their unwavering on Western Avenue against the pressure of very tight support to myself and the organisation to remain deadlines. We also showed our commitment to paying steadfast in our mission of helping vulnerable people a fair living wage to all our staff by signing up to The take control of their lives. Living Wage Foundation.

There has been no easing off in the pressure and These are just a few examples of our continuing demand on our homelessness, housing and learning pledge and commitment to continue to deliver services, so we have remained proactive and fl exible excellent customer services across the South West. in how we respond to these challenges. This has While we face diffi cult and demanding times, the included a re-structure of the organisation to fulfi l BCHA family will create innovative ways to add our vision and meet the criteria set out in our 2020 value to everything we do, so we continue to provide business plan. support to people who need our help.

Once again we are proud to have supported well over 10,000 people across the South West to take control of their lives and fi nd a way forward through our range of housing and support and learning services. Martin Hancock, Chief Executive

bcha.org.uk annual impact report 2015/16 | 3 IMPACT OF OUR SERVICES

BCHA supported over Our Leaving Hospital Discharge service helped Over 650 people 4,993 PATIENTS 605 , people achieved a qualification, 3 000 people accessed floating entered employment or started across the South West experience a safe support to maintain volunteering through our with accommodation and timely discharge their tenancy Learning and Work programmes

We enabled over Our RECOOP to support their prison services 650 fellow prisoners 817 were accessed 97.9% Prisoners by volunteering people over 34,738 of customers 2,200 have moved on from TIMES were satisfied hours our support services with BCHA overall to live independently during the year in Prison Day Care Centres or in more permanent accommodation

Approximately We have Our general floating support service helped people retrieve around 90 £10,000 MEN, WOMEN & THEIR CHILDREN 5 in essential benefits, APPRENTICES tax and grants found safety and support working across our services in one of our refuges

4 | annual impact report 2015/16 bcha.org.uk OUR BUSINESS PlAN

Our year-to-year Business Plan has three broad themes which best summarise our strategic direction:

ACCOMMODATION Our core offer is to expand the number of homes we own and ensure that all of the stock we manage is of a high quality.

BACK TO WORK Recognising that providing a roof is not enough, we want to equip our customers with the skills, confi dence and opportunities they need to maximise their chances of fi nding work and to realise their potential.

CUSTOMERS AND COMMUNITIES We wish to provide a broad range of services for the most disadvantaged people in society and help them to turn their lives around, and we wish to advocate for greater provision of services for the homeless, vulnerable and low paid.

bcha.org.uk annual impact report 2015/16 | 5 ACCOMMODATION IMPACT IN WITH THE NEW... WESTERN AVENUE CAPITAl GRANT The site of a Bournemouth Council ex-Care BCHA was successful in being Home at 193 Western Avenue has seen awarded a substantial Capital BCHA deliver 24 two person new-build fl ats grant from the Department of for general needs rented use. The project Health under the Homelessness was completed within tight timescales Change funding. of just over a year with local contractor Parsons and Joyce. Over £2million across two services - Gabriel House The site has since achieved the highest in Exeter and 10 St Paul’s in resident annual satisfaction score for the Bournemouth - has been Source Development Consortia. A feature awarded to improve health of the development has been trying to give and wellbeing, along with individual identity to fl at blocks, delivering learning, training and access to external space on a challenging site and employment. BCHA’s objective retaining many of the surrounding trees. now is to invest in the PIE The four blocks of six fl ats, which have all (Psychologically Informed had a sprinkler system installed to provide Environments) aspects to attain enhanced fi re safety, are named Birch greater and more sustainable Lodge, Chestnut Court, Holly House and outcomes for our customers. Acacia View to quietly spell out BCHA. END OF AN ERA... JAMES MICHAEl HOUSE James Michael House was taken out of service, hundreds of homeless women, many with new- after 25 years of housing homeless single mothers, born babies. They provided support to help them due to our funding contract being terminated. cope with their circumstances as they embarked on parenthood, often for the very fi rst time. James For over a quarter of a century Moya Groves, Michael House is still a BCHA property and is now Warden at James Michael House, with her being used to house and support young homeless husband’s voluntary support, provided care for people.

6 | annual impact report 2015/16 bcha.org.uk IMPACT ON YOUNG PEOPlE

BCHA resident Harry Walsh took part in Harry has previously had the chance to the Belgian Homeless Cup tournament in go on a three-month trip to Guatemala the summer of 2015. 19 year-old Harry, with the International Citizens Service who was also selected to become part of for 10 weeks to work with local young the Homeless FA Team England Squad, people affected by the civil war in the took part in the Homeless FA Training country. Along with 10 other volunteers, Centre programme at Southampton FC, Harry helped support the young people after fi nding out about the ground-breaking to play sport in a safe environment and programme whilst staying with BCHA. educated the young people on drug use and the rights of young people, so they The six-day Training Centre programme, could begin to feel more confi dent in which took place over six weeks during dealing with decision makers. April and May, was held in partnership with a variety of professional football It not only evidenced really good clubs across England. On completion of working practice across different the programme, all participants achieved services within the BCHA organisation an accredited leadership qualifi cation. - Learning and Work, Young People Services, Routes, Fortuna House staff This is not the fi rst achievement Harry and Floating Support - but also the has earned in his time with BCHA. positive impact this had on Harry.

KEY ACHIEVEMENTS

The Liberty Project, providing We are delighted to announce that Alma Hageman, RECOOP, anti-human traffi cking services the BCHA group, including New scooped 2nd prize for her work in , successfully extended Leaf, has been accredited as a at HMP Eastwood Park, delivering their contract and increased Living Wage employer. This the Rubies project for older women the service to 36 units of means we now pay our staff an in prison, at the HMPS (Her housing and additional outreach hourly rate that is set independently Majesty’s Prison Service) Annual services. and refl ects the cost of living. Prison Offi cer awards. bcha.org.uk annual impact report 2015/16 | 7 IMPACT ON OUR COMMUNITY

2015 saw several hundred parents and students gather at Citygate Church in Bournemouth for the NCS (National Citizen Service) graduation service.

193 young people, aged between 16 and 17, from a dozen or more schools around the Bournemouth and conurbation, completed their 4 week NCS courses over the summer and 6 of the Social Action Projects completed were for BCHA residences and services.

Tanatsa Tauringana conquered her fear of speaking in public with a rendition of ‘Say Something’ at the NCS graduation ceremony. Despite her talent and passion for singing, 17 year old Tanatsa’s performance was the fi rst time she has sung in front of a crowd due to her lack of self belief in her ability. Tanatsa credits her experience on NCS, led by BCHA, for helping her fi nd her voice.

BCHA is the largest provider of NCS in the Poole and Bournemouth area.

KEY ACHIEVEMENTS

During the winter of 2015, we successfully supported Faithworks Wessex and seven local churches to deliver the Sleepsafe NCS graduates volunteered initiative (giving rough sleepers a place to stay during cold winter 5,730 hours and raised over months). BCHA provided a member of staff to support around £3,500 for charity. 100 volunteers to reach out to 63 rough sleepers. Because of Sleepsafe, 25 people found accommodation in the area.

8 | annual impact report 2015/16 bcha.org.uk IMPACT ON lIVING, BElIEVING AND WORKING Samantha fi rst came to Ignite better. This turnaround made in November 2015, after being Samantha extremely happy and % of learners now feel referred by a worker at Tomorrow’s 67 more motivated played a big part in her commitment People. She began the Personal to take her training further, so she Development Programme with others from a very early stage successfully enrolled on to the L1 an initial goal of being able to during her time at BCHA. She was Skills for Supporting Others course. meet new people and to work on always the one to listen to others She was described by one of the her confi dence levels that were when needed and organised the course tutors as “one of the most extremely low. She had recently exchanging of numbers in order confi dent and engaging learners returned from living in Spain to keep the support going when that I have seen on this course”, and her emotional and mental not at Ignite workshops. This consistently producing a high state was in decline, resulting in proved very successful within standard of work with full attendance depression and anxiety. this group, encouraging a high and a new found spring in her step. attendance rate from all those %(229) involved. Samantha soon became 93 the heart of any workshop with her of learners 123 people went into achieved a qualifi cation bright and bubbly personality and employment through the Ignite programme willingness to help others. during 2015/16 helping them move closer to the employment market. of learners now feel Samantha passed the course more confi dent with fl ying colours and a strong Samantha attended and embraced % 81 upon fi nishing the determination to obtain a volunteer the various workshops showing Ignite programme position as soon as she could. improvement on a daily basis. With a new confi dence and drive She soon realised that there were Samantha went on to successfully Samantha has secured a position tools and strategies that she complete the Ignite programme, as a volunteer at Footprints, could put in to place to help her leaving it full of confi dence within supporting men and women to overcome her anxiety and stress herself and her ability to do well. reduce the risk of re-offending. She and that she was not alone in She expressed how much her has been on further training courses feeling the way that she did. relationship with her daughter had with the organisation and is looking It became very apparent that changed for the better and they were forward to a bright future, hopefully Samantha was very keen to support starting to interact and communicate moving in to a paid role. bcha.org.uk annual impact report 2015/16 | 9 CAMPAIGNING IMPACT During this financial year BCHA introduced the role ofCampaigns and Communications Manager to the organisation to specifically raise awareness and give our customers a voice in influencing. These campaigns included: Supporting Homeless Link’s amendment for the Welfare and Work Bill to make supported housing exempt from 1% social rent reduction. Submitting evidence to support National Housing Federation’s campaign to MPs and government on potential Local Housing Allowance cap effects on BCHA services that could subsequently lead to closure and income lost. Writing letters to MPs regarding concerns on impact of rent reductions, funding cuts and benefit caps. Submitting written evidence to the Homeless Inquiry by the Communities and Local Government Committee sharing experiences on causes of homelessness, steps to tackle homelessness (joint-commissioning, floating support, more affordable and social move-on accommodation). FUNDRAISING IMPACT Thank you to all of our supporters, especially those who enabled us to raise £92,257 to help BCHA continue to provide services to our customers. These fundraising initiatives include: Year 8 pupils from Castle Court School, raised £730 from their ‘Sleep Out’ for St Paul’s Hostel, following a Homelessness Presentation to the school by BCHA’s Donna Martin and Sam Preston. In August 2015, the Plymouth Ukulele Players met at George House Hostel and presented BCHA with a cheque for just over £1,100, having raised the money by playing various gigs in and around the Plymouth area and by holding a monthly raffle. The Buffalo Bar in Winton held a charity art auction in support of BCHA and raised £600. St. Thomas’ Church in Salisbury and The Gunter Charitable Trust each donated £2,000 to the Salisbury Trust for Homeless.

10 | annual impact report 2015/16 bcha.org.uk the year in figures balance sheet 2015/16 2014/15* BCHA has produced a full set of consolidated £’000 £’000 Financial Statements for the year ended 31 March Housing Properties at Cost 55,775 56,183 2016 (subject to audit). A copy of the full set of our Other Fixed Assets 3,334 3,480 59,109 59,663 financial statements is available upon written application to the Company Secretary at BCHA’s Registered Office. Debtors Due After 1 Year 23 28 Current Assets 4,098 2,445 Membership Policy Less: Current Liabilities (3,865) (4,788) Membership of BCHA is open to anyone 18 years 256 (2,315) of age or over, including BCHA’s residents, and we Net Assets 59,365 57,348 particularly encourage applications from minority groups. Funded by: Applications for shareholding membership or membership Loans & Mortgages 18,526 17,634 of the Board may be made in writing. Further information Other Creditors & Provisions 481 500 or copies of these recruitment policies and BCHA rules Capital Grants 29,819 30,110 are available from the Company Secretary. Restricted Reserve 54 212 Accumulated Surplus 10,485 8,892

Income Sources 2015/16 59,365 57,348 Income Sources 2015/16

Rent & Service Charges 56% income and expenditure Supporting People 24% Income 2015/16 2014/15* Revenue Grants 6% £'000 £'000 Learning & Work Training 4% Gross Rents Receivable 13,579 12,450 Other Income 10% Supporting People Contracts 5,505 7,083 Rent Losses from Voids (693) (613) Housing Stock 2015/16 Income Sources 2015/16 Revenue Grants 1,359 1,776 BCHA Housing Stock 2015/16 Learning & Work Initiatives 919 1,026 Care Homes 96 Other Income 2,188 3,016 Older People 76 22,857 24,738 Supported Housing 804 Owned Stock Types 2015/16 General Needs 918 Expenditure Shared Ownership 26 Staff Costs 9,510 10,862 Market Rent 12 Food & Welfare for Residents 349 309 Maintenance Costs & Provisions 2,390 2,604 Housing Stock 2015/16 Income Sources 2015/16 Interest on Loans 801 802 Owned Stock Types 2015/16 Rents Payable 3,853 4,009 Depreciation 939 904 Room in Shared Scheme 402 Other Expenses 4,244 4,865 Bedsits 25 22,086 24,355 Owned Stock Types 2015/16 One Bedroom 594 Two Bedroom 121 Surplus For Year 771 383 Three Bedroom 25 Surplus on Sale of Housing Property 664 270 Four+ Bedroom 4 Retained Surplus For The Year 1,435 653

Housing Stock 2015/16 bcha.org.uk *The 2014/15 figures have been adjusted to reflect adoption of the FRS102 accounting standard.

Owned Stock Types 2015/16 our board of management Peter Hoyle Chair / Graham Brombley Vice Chair / Jane Cartwright Paul Dyer / Melanie Earnshaw / Rebecca House / Michael Jenkins Roy King-Underwood / Julie leigh / Matthew Ostler / Graham Westwood retirees Anne Hall thank you to the Trustees of the BCHA Group help us with housing, learning and living Call 01202 410 500 / Fax 01202 410 600 / Email [email protected] St Swithuns House, 21 Christchurch Road, Bournemouth BH1 3NS fi nd a way forward. bcha.org.uk

Bournemouth Churches Housing Association Limited is a charitable registered society under the Co-operative and Community Benefi t Societies Act 2014, registered with the Financial Conduct Authority No. 18497R and with the Homes and Communities Agency No. LH0155. Member of the National Housing Federation. Registered offi ce: St. Swithuns House, 21 Christchurch Road, Bournemouth, Dorset, BH1 3NS.

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