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Procurement Environment and the Rise of E-Marketplaces Managing Globally with Information Technology edited by Sherif Kamel The American University in Cairo, Egypt IRM Press Publisher of innovative scholarly and professional information technology titles in the cyberage Hershey • London • Melbourne • Singapore • Beijing Acquisitions Editor: Mehdi Khosrow-Pour Senior Managing Editor: Jan Travers Managing Editor: Amanda Appicello Copy Editor: Terry Heffelfinger Typesetter: Jennifer Wetzel Cover Design: Michelle Waters Printed at: Integrated Book Technology Published in the United States of America by IRM Press (an imprint of Idea Group Inc.) 701 E. Chocolate Avenue, Suite 200 Hershey PA 17033-1240 Tel: 717-533-8845 Fax: 717-533-8661 E-mail: [email protected] Web site: http://www.irm-press.com and in the United Kingdom by IRM Press (an imprint of Idea Group Inc.) 3 Henrietta Street Covent Garden London WC2E 8LU Tel: 44 20 7240 0856 Fax: 44 20 7379 3313 Web site: http://www.eurospan.co.uk Copyright © 2003 by IRM Press. All rights reserved. No part of this book may be reproduced in any form or by any means, electronic or mechanical, including photocopying, without written permission from the publisher. Library of Congress Cataloging-in-Publication Data Kamel, Sherif. Managing globally with information technology / Sherif Kamel. p. cm. Issued also in electronic form. ISBN 1-931777-42-X (soft cover) -- ISBN 1-931777-58-6 (ebook) 1. Business enterprises--Computer networks. 2. Information technology--Management. 3. Information technology--Management--Cross-cultural studies. 4. Management information systems. 5. Globalization. 6. Communication in international trade. I. Title. HF5548.2.K3196 2003 004'.068--dc21 2002156228 British Cataloguing in Publication Data A Cataloguing in Publication record for this book is available from the British Library. New Releases from IRM Press • Multimedia and Interactive Digital TV: Managing the Opportunities Created by Digital Convergence/Margherita Pagani ISBN: 1-931777-38-1; eISBN: 1-931777-54-3 / US$59.95 / © 2003 • Virtual Education: Cases in Learning & Teaching Technologies/ Fawzi Albalooshi (Ed.), ISBN: 1-931777-39-X; eISBN: 1-931777-55-1 / US$59.95 / © 2003 • Managing IT in Government, Business & Communities/Gerry Gingrich (Ed.) ISBN: 1-931777-40-3; eISBN: 1-931777-56-X / US$59.95 / © 2003 • Information Management: Support Systems & Multimedia Technology/ George Ditsa (Ed.), ISBN: 1-931777-41-1; eISBN: 1-931777-57-8 / US$59.95 / © 2003 • Managing Globally with Information Technology/Sherif Kamel (Ed.) ISBN: 42-X; eISBN: 1-931777-58-6 / US$59.95 / © 2003 • Current Security Management & Ethical Issues of Information Technology/Rasool Azari (Ed.), ISBN: 1-931777-43-8; eISBN: 1-931777-59-4 / US$59.95 / © 2003 • UML and the Unified Process/Liliana Favre (Ed.) ISBN: 1-931777-44-6; eISBN: 1-931777-60-8 / US$59.95 / © 2003 • Business Strategies for Information Technology Management/Kalle Kangas (Ed.) ISBN: 1-931777-45-4; eISBN: 1-931777-61-6 / US$59.95 / © 2003 • Managing E-Commerce and Mobile Computing Technologies/Julie Mariga (Ed.) ISBN: 1-931777-46-2; eISBN: 1-931777-62-4 / US$59.95 / © 2003 • Effective Databases for Text & Document Management/Shirley A. Becker (Ed.) ISBN: 1-931777-47-0; eISBN: 1-931777-63-2 / US$59.95 / © 2003 • Technologies & Methodologies for Evaluating Information Technology in Business/ Charles K. Davis (Ed.), ISBN: 1-931777-48-9; eISBN: 1-931777-64-0 / US$59.95 / © 2003 • ERP & Data Warehousing in Organizations: Issues and Challenges/Gerald Grant (Ed.), ISBN: 1-931777-49-7; eISBN: 1-931777-65-9 / US$59.95 / © 2003 • Practicing Software Engineering in the 21st Century/Joan Peckham (Ed.) ISBN: 1-931777-50-0; eISBN: 1-931777-66-7 / US$59.95 / © 2003 • Knowledge Management: Current Issues and Challenges/Elayne Coakes (Ed.) ISBN: 1-931777-51-9; eISBN: 1-931777-67-5 / US$59.95 / © 2003 • Computing Information Technology: The Human Side/Steven Gordon (Ed.) ISBN: 1-931777-52-7; eISBN: 1-931777-68-3 / US$59.95 / © 2003 • Current Issues in IT Education/Tanya McGill (Ed.) ISBN: 1-931777-53-5; eISBN: 1-931777-69-1 / US$59.95 / © 2003 Excellent additions to your institution’s library! Recommend these titles to your Librarian! To receive a copy of the IRM Press catalog, please contact (toll free) 1/800-345-4332, fax 1/717-533-8661, or visit the IRM Press Online Bookstore at: [http://www.irm-press.com]! Note: All IRM Press books are also available as ebooks on netlibrary.com as well as other ebook sources. Contact Ms. Carrie Stull Skovrinskie at [cstull@idea- group.com] to receive a complete list of sources where you can obtain ebook information or IRM Press titles. Managing Globally with Information Technology Table of Contents Preface ......................................................................................................................... vii Sherif Kamel, The American University in Cairo, Egypt Chapter I. A Framework for an Organization’s Transition to Globalization — Investigation of IT Issues ...............................................................................................1 Yi-chen Lan, University of Western Sydney, Australia Chapter II. Impact on Society: The Missing Dimension in Evaluatingthe Benefits of IT in the Public Sector ..................................................................................................... 12 Ian M. Sims, Edith Cowan University, Australia Craig Standing, Edith Cowan University, Australia Chapter III. Information Resources Development Challenges in a Cross-Cultural Environment ................................................................................................................ 24 Wai K. Law, University of Guam, Guam Chapter IV. Analysis of the Cross-Cultural Dimensions of National Web Portals... 36 Sajjad Zahir, University of Lethbridge, Canada Brian Dobing, University of Lethbridge, Canada M. Gordon Hunter, University of Lethbridge, Canada Chapter V. The Retention of Women in Information Technology— A South African Perspective .................................................................................................................. 50 Nata van der Merwe, University of Cape Town, South Africa Adrie Stander, University of Cape Town, South Africa Chapter VI. Software Confederations—An Architecture for Global Systems and Global Management ................................................................................................................ 57 Jaroslav Král, Charles University, Prague Michal Žemlička , Charles University, Prague Chapter VII. An Investigation of GISM Issues for Successful Management of the Globalization Process ................................................................................................. 82 Yi-chen Lan, University of Western Sydney, Australia Chapter VIII. A Framework for Narrowing the Digital Divide ................................. 104 Alexander Osterwalder, Université de Lausanne, Switzerland Mathias Rossi, Université de Lausanne, Switzerland Minyue Dong, Université de Lausanne, Switzerland Chapter IX. Managing Information Technology Component of Knowledge Management: Outsourcing as a Strategic Option in Developing Countries .................................. 116 Adekunle Okunoye, University of Turku and TUCS, Finland Chapter X. The Leapfrog Effect: Information Needs for Developing Nations .......... 127 Stewart T. Fleming, University of Otago, New Zealand Chapter XI. Harmonizing IT and Business Strategies ............................................ 140 Kevin Johnston, University of Cape Town, South Africa Chapter XII. Software Outsourcing Prospects for Small Developing Countries .... 149 Stewart Bishop, University of the West Indies, Barbados Chapter XIII. The Ten Commandments for Global Electronic Commerce Success in Small Business ......................................................................................................... 164 Nabeel A. Y. Al-Qirim, Auckland University of Technology, New Zealand and Deakin University, Australia Chapter XIV. Culture and E-Business in Thailand .................................................. 177 Suttisak Jantavongso, Monash University, Australia Raymond Koon-Ying Li, Monash University, Australia Benedict Tootell, Monash University, Australia Chapter XV. The Impact of E-Business on the Competitive Landscape– Case of Automotive Industry in Asia ..................................................................................... 196 Amir Albadvi, Tarbiat Modarres University, Iran Chapter XVI. Job Satisfaction in the Information and Communication Sector: The Case of Egypt ...................................................................................................... 206 Marwa El-Ayouti, Maastricht School of Management, The Netherlands Sherif Kamel, The American University in Cairo, Egypt Chapter XVII. Evaluating the Factors Affecting Decision Support System Usage by Strategic Decision Makers in Egypt: Using a Structural Equation Modelling Approach ................................................................................................................... 226 Ibrahim Elbeltagi, De Monteford University, UK Chapter XVIII. The Perception of Managers on the Impacts of the Internet in Brazilian Hotels: An Exploratory Study .................................................................................... 244 Luiz Augusto Machado Mendes Filho, Faculdade Natalense para o Desenvolvimento do Rio Grande do Norte - FARN, Brazil Anatália Saraiva Martins Ramos, Universidade Federal do Rio Grande do Norte - UFRN, Brazil Chapter XIX. Information Technology
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