Shared Services Between Government Agencies Using Biztalk with Biztalk Server 2006 R2

Shared Services between Government Agencies using BizTalk with BizTalk Server 2006 R2

Christine Axton

Application Platform Specialist Federal and State Public Sector

Now you can create a connected services framework between any government department UK Online Agenda - 2000

“We're asking everyone to change, not only Government itself….

...We are setting a target that within five years, one quarter of dealings with Government can be done by any member of the public electronically - through their television, telephone or computer”

Prime Minister Tony Blair, 2000

Now you can create a connected services framework between any government department The Challenge – Effectively provide Gov’t Services online • 4,500+ Services online by 2005 • Ensure 24x7 availability of services – Address multiple customers/demographics • 60m citizens, 3m businesses – Integrate multiple Government departments • 20 large dept’s, 100s of local/regional gov’t • 1,800 backend LOB applications • 13,000 paper forms -> 5 billion transactions – Provide convenient, secure access • Varying channels of access via TV, PDA, PC, phone …

Now you can create a connected services framework between any government department Now you can create a connected services framework between any government department The Government Gateway Architecture

Department Integration Services

Government Transaction Registration Gateway Engine Engine Certificate Client Provider Applications / Web sites .NET J2EE Application Application Web Site Citizens / Businesses / Agencies

Now you can create a connected services framework between any government department Web Services Foundation

The Gateway provides: Single sign-on credentials across all government applications and portals Interoperable fabric for software integration based on web services A common routing and transaction facility applicable within and beyond government boundaries

“Web services will become the dominant distributed computing architecture in the next 10 years and will eventually define the fabric of computing.” – IDC Now you can create a connected services framework between any government department Benefits to the Citizen / Business • One identity with assured security • Simplicity of interaction • Innovative services available faster • Reliable “always there” service 24x7 • Reduced business costs • Government drives early adoption of Public Key Infrastructure

Now you can create a connected services framework between any government department Benefits - Government

• Reduced spend • Focus on enabling innovative services • Facilitates joined-up Government • Single access path for Government services • Accelerates delivery of e-government goals • Service automatically scales to meet demand • Drives e-services take-up via commercial partnerships

Now you can create a connected services framework between any government department What you end up needing is.. • Way for business users to describe their processes. • Way for developers to implements / automate the processes • Full visibility across the processes – operationally and KPI. • Manage changing policies (business rules) • Human intervention in the processes for exceptions or enriching the processes. • Agency to agency (or business) services • Simple Integration capability

Now you can create a connected services framework between any government department Mobile Remote Office/Consumers Employees

Other Agencies

FTP

FIX X12 IDOC Government cXML Prop VSAM Partners Suppliers HTTP

SMTP RMS Prop EDI HL7

Shared Services in Government Now you can create a connected services framework between any government department Many departments and agencies have point to point interfaces

HR & Payroll E-Commerce Financials Web Server

Custom Application CRM ERP Logistics

Now you can create a connected services framework between any government department The Integration broker tools introduces and reduces complexity E-Commerce Financials Web Server HR & Payroll

Message Oriented Middleware And Message Broker

Custom Application CRM

ERP Logistics

Now you can create a connected services framework between any government department Process Integration Servers E-Commerce Web Server Financials HR&Payroll

Custom Application CRM

ERP Logistics Now you can create a connected services framework between any government department Components include;

• Integration Services • Agency to Agency Services (or B2B) • Process Modelling capabilities • Simple Development Environments (predictable and repeatable) • Administration capabilities • Activity Monitoring Capabilities • Single Sign On Services Then importantly an extensible framework for other services – mobility, scorecarding etc

Now you can create a connected services framework between any government department Australian Public Sector BizTalk Usage Scenarios • Several departments and agencies are using Microsoft's BizTalk Server 2006 to integrate with other agencies.

• Of these departments and agencies another facet of the use of BizTalk Server is the internal integration with other organisational systems. In particular, several use BizTalk to integrate with their SAP system.

• Most of the production BizTalk environments are clustered high availability deployments to provide for a reliable and highly available service.

• Another interesting usage scenario is to provide a stable mainframe migration path for a law enforcement agency with 240 applications on the mainframe.

Now you can create a connected services framework between any government department Now you can create a connected services framework between any government department Overcoming the Cultural Barriers to Shared Services and eGovernment

An Economic Perspective

Supply Side Demand Side Barriers Barriers

Now you can create a connected services framework between any government department Cultural Barriers Supply Side Barriers Demand Side Barriers Organisational Culture: • Fatalist view of technology Cultural Response: • ‘Hands-off’ approach • Social Exclusion • Offloading risk • Domestication of technology • Perception of client groups • Expectations of Government • Solemnity of websites Organisational Values: • Exclusionary behaviours • Formality • Uniformity • Hierarchy Clear Citizen Benefits • Robustness Transition Costs Lack of Organisational Demand Channel Rivalry

Now you can create a connected services framework between any government department Overcoming cultural barriers • Staff incentives for change • Innovate and adopt technology within the organisation • Incentives for citizen uptake of services • Recognise transition costs and actively plan to overcome them • Broad initiatives to ensure equitable access to technology • Engaging and fun websites

Now you can create a connected services framework between any government department Closing

“… This is a time to push forward, faster and on all fronts: open up the system, break down its monoliths, put the parent and pupil and patient and law-abiding citizen at the centre of it.

Let us learn the lessons of it not so as to rest on present achievements but to take them to a new and higher level in the future …”

Now you can create a connected services framework between any government department © 2006 Microsoft Corporation. All rights reserved. This presentation is for informational purposes only. MicrosoftNow makes no you warranties, can express create or implied, a connected in this summary. services framework between any government department