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LGOIMA 19048 Parking Officer Perks Redacted.Pdf Rebecca Watson From: official information Sent: Thursday, 21 March 2019 08:02 To: ' Cc: official information Subject: RE: LGOIMA 19048: Parking Officer Perks Attachments: LGOIMA 19048 - Surveillance Camera Management Policy.pdf; LGOIMA 19048 - Parking Officer Training Manual - March 2019.pdf Kia ora Further to your information request of 5 March 2019 in respect of ‘Parking Officer Perks’, I am now able to provide Hamilton City Council’s response. You requested: We are interested in the incentive schemes available to parking officers (or wardens) performing their duties. We request the following from the Council and/or Council CCO (or agency) that holds this information: 1. Any and all training manuals and/or advice given to parking officers (or wardens). 2. Full information regarding any incentives to parking officers (or wardens) to issue tickets, including remuneration in the nature of a commission, performance bonuses and the like. 3. Full information on how the performance of parking officers (or wardens) is recorded in terms of issuing tickets and how it relates to their KPIs. 4. Information regarding the recruitment process of parking officers (or wardens), including what legal and/or educational requirements of training a parking officer (or warden) is required to undertake before commencing work as a parking officer (or warden), including background checks. Our response: 1. Any and all training manuals and/or advice given to parking officers (or wardens). A copy of the Parking Officer Training Manual is attached. Also attached is the Surveillance Camera Management tPolicy ‐ Oc 2018 which is referenced in the Parking Officer Training Manual. 2. Full information regarding any incentives to parking officers (or wardens) to issue tickets, including remuneration in the nature of a commission, performance bonuses and the like. There are no ticket‐based remuneration incentives at Hamilton City Council. 3. Full information on how the performance of parking officers (or wardens) is recorded in terms of issuing tickets and how it relates to their KPIs. Parking Officers performance has no reference to the issuance of infringements. 4. Information regarding the recruitment process of parking officers (or wardens), including what legal and/or educational requirements of training a parking officer (or warden) is required to undertake before commencing work as a parking officer (or warden), including background checks. Prospective Parking Officers complete a Ministry of Justice Criminal Convictions Background Check and a Pre‐ Employment Medical and Drug Assessment before being offered a position. Significant weighting on selection is applied to an applicant’s previous experience in customer service related industries. Full training in service delivery, bylaws, infringements and legislation is completed after employment has started and prior to operating autonomously on the street. Wardens complete an external agency Basic Warrant Officer training course prior to becoming an Enforcement Officer and having a Warrant issued. 1 Kind regards, Amy Viggers On behalf of the Privacy Officer DDI: 07 8386727 | Email: [email protected] Hamilton City Council | Private Bag 3010 | Hamilton 3240 | www.hamilton.govt.nz Like us on Facebook Follow us on Twitter This email and any attachments are strictly confidential and may contain privileged information. If you are not the intended recipient please delete the message and notify the sender. You should not read, copy, use, change, alter, disclose or deal in any manner whatsoever with this email or its attachments without written authorisation from the originating sender. Hamilton City Council does not accept any liability whatsoever in connection with this email and any attachments including in connection with computer viruses, data corruption, delay, interruption, unauthorised access or unauthorised amendment. Unless expressly stated to the contrary the content of this email, or any attachment, shall not be considered as creating any binding legal obligation upon Hamilton City Council. Any views expressed in this message are those of the individual sender and may not necessarily reflect the views of Hamilton City Council. From: official information Sent: Tuesday, 5 March 2019 12:02 PM To: Cc: official information <[email protected]> Subject: RE: LGOIMA 19048: Parking Officer Perks Kia ora, I write to acknowledge your information request of 5 March 2019 in respect of ‘Parking Officer Perks’. Please be advised that your request has been passed on to the relevant team within Council and you will be informed of the outcome. The Local Government Official Information and Meetings Act 1987 requires that we advise you of our decision on whether the Council will provide the requested information or not “as soon as reasonably practicable”, no later than 20 working days after the day we received your request. We will respond to you no later than 2 April 2019. Kind regards Amy Viggers On behalf of the Privacy Officer DDI: 07 8386727 | Email: [email protected] Hamilton City Council | Private Bag 3010 | Hamilton 3240 | www.hamilton.govt.nz Like us on Facebook Follow us on Twitter This email and any attachments are strictly confidential and may contain privileged information. If you are not the intended recipient please delete the message and notify the sender. You should not read, copy, use, change, alter, disclose or deal in any manner whatsoever with this email or its attachments without written authorisation from the originating sender. Hamilton City Council does not accept any liability whatsoever in connection with this email and any attachments including in connection with computer viruses, data corruption, delay, interruption, unauthorised access or unauthorised amendment. Unless expressly stated to the contrary the content of this email, or any attachment, shall not be considered as creating any binding legal obligation upon Hamilton City Council. Any views expressed in this message are those of the individual sender and may not necessarily reflect the views of Hamilton City Council. From: Sent: Tuesday, 5 March 2019 11:18 AM To: [email protected]; [email protected]; official information 2 <[email protected]>; [email protected]; [email protected]; [email protected]; [email protected]; [email protected]; [email protected]; [email protected]; [email protected]; [email protected] Subject: LGOIMA Request: Parking Officer Perks Good morning, This is a request for information under the Local Government Official Information and Meetings Act 1987. We are interested in the incentive schemes available to parking officers (or wardens) performing their duties. We request the following from the Council and/or Council CCO (or agency) that holds this information: 5. Any and all training manuals and/or advice given to parking officers (or wardens). 6. Full information regarding any incentives to parking officers (or wardens) to issue tickets, including remuneration in the nature of a commission, performance bonuses and the like. 7. Full information on how the performance of parking officersr (o wardens) is recorded in terms of issuing tickets and how it relates to their KPIs. 8. Information regarding the recruitment process of parking officers (or wardens), including what legal and/or educational requirements of training a parking officer (or warden) is required to undertake before commencing work as a parking officer (or warden), including background checks. We do not wish to cause unnecessary expense or burden on your agency. If clarification of any of our requests is needed, please call or email. Likewise, if a request proves unnecessarily burdensome in form and we are likely to be able to adjust it to be more specific or better suited to your information systems without losing the benefit of what is sought, please also get in touch. If there is likely to be a delay in being able to assemble or provide some of the information requested, please provide the rest of the information as it becomes available. To avoid unnecessary printing and postage costs, we ask that you send a confirmation of receipt, the response and any other correspondence related to this request to . Please include the following reference in the subject line: Parking Officer Perks in the subject line. Regards Research Intern | New Zealand Taxpayers' Union | Auckland Ratepayers’ Alliance New Zealand Taxpayers’ Union Inc. | Main +64 4 282 0300 | Level 4, 117 Lambton Quay, Wellington | PO Box 10518, The Terrace, Wellington | www.taxpayers.org.nz Auckland Ratepayers’ Alliance Ltd. | Main +64 9 281 5172 | PO Box 133099, Eastridge, Auckland | www.ratepayers.nz We are 100% funded by people like you. If you like what we do, join the Taxpayers’ Union or the Auckland Ratepayers' Alliance. 3 Date Reviewed September 2018 Date Approved by BSLT: 3 October 2018 Next review date: 3 October 2021 Document number: D-1073049 Associated documents: Promapp Processes: Parking Compliance Staff – Body Worn Cameras, Digital evidence management, Camera operation and detection, CCTV Camera maintenance, Collection & Provision of Evidential Footage, Covert Cameras, Genesis Office & Camera Room Responsibilities, City Safe Operations – Footage chain of Evidence Form, City Safe Operations – Information Viewing Privacy Form Sponsor/Group: GM City Growth Management Policy - Surveillance Camera Policy Purpose The purpose of this policy is to ensure that information
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