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Your Home Away from Home

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Your Home Away from Home YOUR HOME AWAY FROM HOME Member Handbook YMCA OF GREATER NASHUA YOU “BELONG” AT THE Y 2 All of us warmly welcome you to the YMCA of Greater Nashua. You are now a member of one of the nation’s leading nonprofits strengthening communities through youth development, healthy living and social responsibility. "Belonging" to the Y means sharing in the values and mission the Y has offered since it originated in 1887. Your YMCA association has two full facilities, just ten minutes apart, located in Nashua and Merrimack plus a beautiful outdoor summer camp, Camp Sargent, on Lake Naticook in Merrimack. Just think of the possibilities. Now you can spend your lunch hour working out at the Y location near your work, then come home and take the family to the Y closest to home. With all the different activities and program offerings to choose from, your days, nights and weekends will never be the same! We are dedicated to making sure that everyone, regardless of age, income or background, has the opportunity to enhance their quality of life. You are our #1 priority! We’ve designed this handbook to provide an overview of the Y and its membership policies, if you have any additional questions don’t hesitate to ask. You may also visit nmymca.org for schedules, program information, Y news and more. Best regards, Mike LaChance Chief Executive Officer MISSION STATEMENT To instill values and provide opportunities for lifelong personal growth and the development of a healthy spirit, mind, and body for all. SATISFACTION GUARANTEE Within 30 days of joining the YMCA of Greater Nashua, if you are not completely satisfied with your membership, we will refund your join fee and any membership dues paid. TABLE OF CONTENTS How to Contact Us Pg. 3 Hours of Operation Pg. 3 Holiday Closings & Hours Pg. 3 Identification Pg. 3 Insurance Disclaimer Pg. 3 Special Membership Advantages Pg. 3 Membership Termination Pg. 4 Guest Fees & Policy Pg. 4 Reciprocal Y Membership Pg. 4 Member Code of Conduct Pg. 5-6 Facility Policies Pg. 6-8 Nashua Features & Amenities Pg. 9 Nashua Self Guided Tour Pg. 10 Merrimack Features & Amenities Pg. 11 Merrimack Self Guided Tour Pg. 12 Kid’s Stop Babysitting Pg. 13 HOW TO CONTACT US 3 Nashua: 24 Stadium Drive, Nashua, NH 03062 / 603-882-2011 Merrimack: 6 Henry Clay Drive, Merrimack, NH 03054 / 603-881-7778 Camp Sargent: 141A Camp Sargent Rd., Merrimack, NH 03054 / 603-880-4845 (summer) HOURS OF OPERATION Monday-Friday……………….5:00am - 10:00pm Saturday………………………..6:00am - 7:00pm Sunday…………………………..8:00am - 6:00pm Merrimack pool closes 1/2 hr prior to building closing. Nashua pool closes 1 hr prior to building closing. Exercise areas close up to 1/2 hr prior to building closing. See posted schedule for each branch. HOLIDAY CLOSINGS SPECIAL HOLIDAY HOURS New Year’s Day New Year’s Eve: Close at 5:00pm Easter Sunday Memorial Day: Open 8:00am-12:00pm Independence Day Labor Day: Open 8:00am-12:00pm Christmas Day Thanksgiving Day: Open 8:00am-12:00pm Christmas Eve: Close at 2:00pm IDENTIFICATION The Y is a membership organization therefore personal information is collected and a photo is taken for each individual age 13 and above. This information is maintained in our data base. Membership cards are issued and are used to scan in on every visit to the Y. If you forget your card, you must check in with a Welcome Center staff person before using the facilities. INSURANCE DISCLAIMER It is the member or participant’s responsibility to provide his or her own accident and health insurance. The Y does not provide any such coverage. ACCIDENTS & INCIDENTS Immediately notify a staff member if there is an accident, injury or unusual incident. We are happy to assist and will provide first aid supplies and treatment as necessary. Please cooperate if asked to complete an accident/ incident form. SPECIAL MEMBERSHIP ADVANTAGES 1. Members holding a “Family Membership” may add a grandparent or nanny to their membership for only $25/month providing they are living in the same household as the member. 2. Members holding a “Family Membership” get FREE babysitting while they are working out and enjoying the facilities. 3. If a member becomes unemployed, we will give them 3 months of membership FREE while they are getting back on their feet. Documentation required. 4. Y Cares Financial Assistance: Limited funds are made available through the generous donations of Y friends for assistance with membership fees, program costs, child care and day camp. Please contact either branch for details or stop by and pick up a confidential application. GUEST PASSES 4 Members are encouraged to invite friends and family to experience the Y with them. This is generally on a for-fee basis, however member incentives will periodically be offered where members may invite guests for FREE. Guests ages 16+ must present photo ID at the Welcome Center. Guests under the age of 13 are not permitted to use the Wellness Center (free weights, cardio- vascular or Nautilus/Cybex equipment). When staffed the Youth Wellness Center in Merrimack may be used or when child is supervised by a parent or guardian. Guests must be accompanied by a Y member at the time of check in. The member is responsible for any actions of their guest. Guests must adhere to all facility rules. Guests must register, read and sign waiver, and pay guest fee at the Y Welcome Center. Member is permitted to bring a maximum of two guests per visit. Guests are welcome to try group exercise classes, basketball, racquetball, and the pool. Sports equipment may be loaned to Y members only. The number of guests using the facility may be limited to avoid overcrowding of program areas. Appropriate clothing and footwear are required. GUEST FEES: Preschool (under age 6)……………….. $ 1.00 Youth (ages 6-12)…………………………. $ 2.00 Teen (ages 13-17)………………………… $ 4.00 Young Adult (ages 18-29)…………….. $ 5.00 Adult (ages 30-64)………………………… $10.00 Senior (age 65+)………………………….. $ 8.00 RECIPROCAL Y MEMBERSHIP (MY Y IS EVERY Y IN NEW ENGLAND) Your YMCA membership card will provide you free access to most YMCA membership facilities in New England. We are for healthy living and we want you to stay active and keep moving! So get out and explore New England, visit friends and relatives, and remember to take your Y card with you. Y members from Connecticut, Maine, Massachusetts, New Hampshire, Rhode Island and Vermont, are welcome – FREE – with their current YMCA ID card anywhere in New England. You can utilize their gym, pool, fitness and other wellness facilities, just like any other member! We simply ask that you maintain a current membership at your home base Y. Some restrictions may apply so please check the Y you plan to visit by going to their website and clicking on My Y / Every Y to learn more. Photo ID also required. You may also go to www.ymca.net to find the Ys in New England that you may want to visit. A.W.A.Y PROGRAM Members of the YMCA of Greater Nashua are welcome at over 1,700 YMCAs nationally. AWAY (Always Welcome at YMCAs) offers members the convenience of staying in shape and keeping in touch with the Y when they travel. Presenting your membership card at participating YMCAs will allow use of facilities either free of charge or not more than half the guest fee. Your Y honors visiting Y members free of charge. A valid membership card must be shown. MEMBERSHIP CANCELLATION 5 NO CONTRACTS! If you have a monthly draft and wish to terminate your membership the request must be made in writing. Memberships will be terminated as follows: Terminations received the 1st – 15th of the month will be terminated at the end of that month Terminations received on the 16th – 31st will be terminated at the end of the following month. Membership and join fees are nonrefundable after the 30-day Satisfaction Guarantee time period. YMCA MUTUAL EXPECTATIONS √ Members can expect a safe, clean, friendly, and comfortable facility. √ Members can expect staff to be properly trained, knowledgeable, courteous and helpful. √ Members can expect broken equipment to be repaired within a reasonable time frame. Specialty parts or technicians will be contacted within 24 hours. √ Members can expect programs and services to be of the highest caliber with quality instruction by competent, enthusiastic, and caring instructors. √ Members are expected to share their comments—our policy is to respond to them within 48 hours. √ Members are expected to bring their membership cards and adhere to facility rules. √ Members are expected to act in a mature and responsible way. No abusive language or abusive treatment of fellow members or Y staff. √ Members are expected to be respectful of equipment, the building and of other members. √ Members are expected to report any safety concerns to the staff. √ Members are expected to help keep the facility clean and safe by picking up their trash and returning equipment to its proper location. √ Members are expected to use equipment properly and to ask for assistance if needed. √ Members are expected to keep food and drink in the lounge area during normal activity hours. However, exceptions will be made for Special Events that offer food. MEMBER CODE OF CONDUCT We are committed to providing a safe and welcoming environment for all members and guests. To promote safety and comfort for all, we ask individuals to act appropriately at all times when they are in our facilities or participating in our programs. Our Code of Conduct does not permit language or action that results in hurting or frightening another person or that falls below generally accepted standard of conduct.
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