the

SPRING 2017 news

IN THIS EDITION: • Update on our regulation status • Introducing the new Maintenance Team • Rent Matters • Your questions answered: Rent Restructure

Keep up to date with what’s happening in your community. 1 Message from the Chair Regulation Plan

Scottish Housing Regulator The Regulator has decided to keep We are all working together for the good Wellhouse Housing Association on “High” of Wellhouse. Engagement. This means we will continue Wellhouse Housing Association Ltd In keeping with our values of Honesty and to work closely with them and send copies Integrity, the Plan appears in full in this of our committee papers to them. newsletter on pages 3 and 4. We work to strengthen our committee If you have any questions please email and have recently restructured our finance 31 March 2017 [email protected] team and business plans. This Regulation Plan sets out the engagement we will have with Wellhouse Housing Association Ltd Maureen Morris Maureen Morris – Chair (Wellhouse) during the financial year 2017/18. Our regulatory framework explains more about our assessments and the purpose of this Regulation Plan. Introducing... The New Maintenance Team

Jonathan Danks – Jonny Alex Alex Regulatory profile Maintenance Assistant Wellhouse was registered as a social landlord in 1994. It owns and manages 796 houses and provides Jonathan joined us on the 12th factoring services to 51 owners in , . It has charitable status and employs 20 people. December 2016 and is also very At 31 March 2016 its turnover was just over £4.1 million and its debt per unit was £11,359. experienced within the social housing sector. Jonathan will be your main contact for day to day repairs, gas servicing, and electrical testing and will provide administration Engagement support to the maintenance team. In December 2014 we identified serious management and embedding the new leadership weaknesses in Wellhouse’s governance and and culture. In November 2016 we decided to Alex Gemmell – Senior financial management and used our statutory end the appointment of the statutory manager Maintenance Officer powers to appoint a manager to Wellhouse under as the serious and immediate risks to tenants’ Section 58 of the Housing () Act 2010. interests had been addressed. We need to engage Alex was appointed to his new Since then the governing body has worked openly with Wellhouse as it continues to manage this position in September 2016. The and constructively with us to implement the challenging period of change. senior maintenance officer will necessary improvements to ensure that Wellhouse Wellhouse’s governing body has two additional generally not deal with day to meets our Regulatory Standards of Governance members with appropriate skills and expertise day repairs matters; however Alex Hogg – Maintenance Officer and Financial Management. to support it. Wellhouse continues to work will be responsible for managing Alex was appointed permanently on 1st April 2017 and joins Wellhouse to strengthen its governing body through maintenance staff and delivering our We consider that Wellhouse has made good Housing Association with a wealth of knowledge and experience in the social recruitment. planned maintenance programme. progress in delivering the required improvements. housing sector. Alex main duties will be void inspections, cyclical maintenance Alex is also part of the new Wellhouse has a continuing programme of Wellhouse has contracts in place to bring the programme and technical inspections. Alex will also be responsible for quality management team and will help improvement actions to ensure it fully complies remaining small number of homes up to the control on our repairs service. deliver the aims and objectives of with our Regulatory Standards. These include Scottish Housing Quality Standard (SHQS). There Welhouse Housing Association. All three are familiar faces in Wellhouse and are dedicated to providing you all areas of risk such as strengthening the governing have been some delays with the contracts and we with the best service possible. body, completing its staff restructure, risk will continue to monitor progress. Any questions? ………Let us know!

2 TRUST • HONESTY • INTEGRITY • EXCELLENCE • ACCOUNTABILITY • SUSTAINABILITY 3 Universal Credit Update Our engagement with Wellhouse Housing Association Ltd in 2017/18 – High It has been announced recently that the rollout of Department for Work & Pensions (DWP), that they should Universal Credit (UC) for everyone, including families with make a claim for UC now. However, this is a new benefit, We will have high engagement with Wellhouse in light of the serious governance and financial issues it is children, couples and those with an illness or disability, with lots of different rules and scenarios, therefore please dealing with. will affect Glasgow from September 2018 onwards. get in touch with a member of the Housing Team at the In the lead up to this date, there will be many more Hub, who will be able to assist in ensuring you take the 1. We expect Wellhouse to continue to engage 3. Wellhouse will: single people who find themselves being advised by the best course of action for your circumstances. with us to assure us it is making the necessary - provide us with all governing body papers improvements to meet our Regulatory and minutes; and Standards of Governance and Regulation Plan Help with 31 March 2017 Wellhouse Housing Association - update us on progress with SHQS by 30 Wednesday June 2017. Housing Ltd Financial Management. 19th April 2017 4. We will provide feedback on the business plan 2. Wellhouse will send us by 30 April 2017: Costs for 18- FARE • Bannatyne House and discuss the financial projections by 30 - its approved business plan; 31 Drumlanrig Avenue September 2017. 21 Year Olds Easterhouse • G34 0JF - 30 year financial projections consisting 5. Wellhouse should alert us to notifiable events of statements of comprehensive income, and seek our consent as appropriate. It should financial position and cash flows, complete There has been a lot of provide us with the annual regulatory returns with assumptions and explanatory press coverage recently in we review for all RSLs: narrative; relation to the removal of - audited financial statements and external - a comparison of projected loan covenants the automatic entitlement auditor’s management letter; for help towards paying Tenants’ against current covenant requirements; - loan portfolio return; your rent, for tenants aged - financial sensitivity analysis which 18-21 years old. Please Conference compares the resulting covenant - five year financial projections; be advised that if you calculations with the current covenant - Annual Return on the Charter; and requirements, together with risk currently fall into this age 9.15am to 1.15pm • Tenants’ Conference mitigation strategies; and - the return on the Energy Efficiency bracket and are in receipt of Standard for Social Housing. help with your rent through - its reports to the governing body in The future is bright – the future is Easterhouse! Universal Credit (or Housing respect of the approved business plan, 30 Benefit) this does not mean Hear all about: Cleansing Services; Thriving Survivors; year projections and sensitivity analysis. that you will automatically MacMillan – improving the Cancer journey; Environmental Task Force; stop getting this help. Thriving Places and much more… These new rules affect This plan will be kept under review and may be changed to reflect particular or new events. The engagement all NEW claims for help 2pm to 3.30pm • Greater Easterhouse Hustings strategy set out in this plan does not restrict us from using any other form of regulatory engagement to seek with housing costs from Come along and hear from, and question, the candidates who are additional assurance should the need arise. Our regulatory framework and other relevant statistical and performance September 2018 in Glasgow. standing in the local election to represent you. information can be found on our website at www.scottishhousingregulator.gov.uk. So if you are already in receipt of help, this will not Contact your local housing office to let Refreshments necessarily change. If you and Transport Our lead officer for Wellhouse Housing Association Ltd is: We have decided what type of engagement we need are worried about these them know you are going along, to arrange Name: Eleanor Sneddon, Regulation Manager to have with this organisation based on information it changes, please do not free transport or for any other information. provided Address: Buchanan House, provided to us. We rely on the information given to us to hesitate to call into the Hub 58 Road, Glasgow, G4 0HF be accurate and complete, but we do not accept liability if and speak with our Income Everyone Welcome Telephone: 0141 242 5860 it is not. And we do not accept liability for actions arising Advice Officer, Pamela who from a third party’s use of the information or views will be able to advise on contained in the Regulation Plan. Regulation Plan 31 March 2017 how this may affect you Wellhouse Housing Association Ltd personally.

4 TRUST • HONESTY • INTEGRITY • EXCELLENCE • ACCOUNTABILITY • SUSTAINABILITY 5 Wellhouse’s Garden Guru Wellhouse: Making it the place to be

British Summer Time already!!! out my nesting boxes round the Our Estate Wardens are out and the bins provided. This happens on #gaunynodaethat! back. I’ve also heard frogs croaking at a weekly basis and we are trying to What’s that all about? about within Wellhouse everyday #wellhousetheplacetobe night in the pond. Not bad for a wee establish who is doing this, if we I must admit that I’ve done nothing working to make a real difference to toaty bit of land in a city. identify tenants that are failing to Like us on facebook to in the garden but tidy up. The the community and trying to ensure place their rubbish in the bins, they keep up to date with issues ground is so wet I can’t even turn it I’d like to take this opportunity to we provide a cleaner, greener and will be charged for us cleaning up the affecting our community yet. Thank goodness I’ve got some say a sad but fond farewell to an old safer environment for tenants. Our area. If we cannot identify who is spring colour appearing. neighbour of mine. Sheila MaCallum aim is to make Wellhouse the Place dumping rubbish, the full close will be @wellhouseHA was a wonderful woman who grew to Be. Daffies are great to give the promise charged until we can establish who is her own apple tree from a pip and of better weather ahead and the The team have been asked to carry dumping the rubbish, this is the last grew the most beautiful roses. I Tulip bulbs I planted have grown out many types of work that are not thing we want to do but we cannot must admit I was very jealous of I await contact about this. Please about three inches so they should really tasks that we should be using keep lifting tenants rubbish. them for years. This year in tribute don’t leave it to the last minute. I’d bloom just as the Daffies start dying the team to do. So many of our to her I’m going to plant a couple of like to have planned early. Thank you. The dumping of bulky items in the down. There’s the promise of the backcourts and common spaces are rose bushes round the back. estate is also a problem that tenants early summer plants coming through I’m sure I’ll have more to write next abused by the people who live within do not need to do; Glasgow Cleansing with a flush of green. In response to the invitation of time. Wellhouse. Some tenants who live will pick up your bulky items free of helping to plan this year’s garden within a close are regularly dropping I’ve seen my first bumblebee (but too charge. Please use the service that competition, I’d be more than happy binbags on the ground and not using early, I don’t think it will survive) and your council tax pays for. to and I’ll exempt my garden this Janet Crawford I’ve had blue and great tits checking year. The Garden Guru

Announcing... Director Estate Walkabouts

Martin has been carrying out estate visits since January, as you can see from his failed attempts at humorous tweets. Fly tipping and dog mess are big issues! This year we are delighted to Questions? ….. Let us know! That aside, we are launch our new categories for the Examples? Tweet your plant photos garden competition – Get creative, developing an action to @WellhouseHA plan around gap sites, we’d love to see your efforts. Our new Categories: Want to pathways, etc. and will The Garden Guru will help choose • Best Newcomer participate? keep you updated. the judging panel and, as usual, the • Best Verandah Let us know! winners will be announced at the • Best Container garden Annual General Meeting. • Best Fruit/Veg garden

6 TRUST • HONESTY • INTEGRITY • EXCELLENCE • ACCOUNTABILITY • SUSTAINABILITY 7 Safety First New Windows in our Townhouses

Wellhouse Housing Association is in the process of well as having a Lithium Battery back-up which lasts an Over the last year we have aim is to have the window December 2016 April 2017 installing new alarm systems in 300 properties this impressive 10 years. This should mean that once installed reviewed the condition replacements begin in late Contract Pre-Qualifying Wellhouse Evaluation financial year. The types of alarm that we are going to you will not need to touch your alarms to replace/ of the windows in the May or early June 2017. Questionnaire Meeting provide are AICO alarms. Each property will have a Heat maintain anything for 10 years. Tender Evaluation Meeting Townhouse properties There have been many detector (based in kitchen for fire), a Co2 alarm (near January 2017 with Quantity Surveyor Please allow access for these works as they are very at Wellhouse Crescent, stages for such a your boiler) and at least 2 smoke alarms (1 in living room Pre-Qualifying Award of Contract Notice important to your safety. Torran Road and Baldovan significant contract and and the other(s) in your hall). They will be hard wired as Questionnaire returned Issued to Successful Path. The Management below we have highlight Scoring of Pre-Qualifying Contractor Committee were the work to date: Questionnaire presented with a proposal May 2017 Throughout 2016 Smoke Alarms to renew the windows and February 2017 Cooling off Period Inspections Tender documents issued Pre- Start meeting with instructed staff to begin Conditions Report Successful Contractor “Every year the fire and rescue which could have been prevented the process of identifying Updating Stock Condition March 2017 Tenants Notified of date service is called to over 600,000 if people had an early warning and a budget and planning the Report Tender evaluation received for Window Installation fires which result in over 800 were able to get out in time. In work programme. Committee Updates from Quantity Surveyor deaths and over 17,000 injuries. fact you are twice as likely to die We are delighted to let you Budget Set Clarification Tracker May/June 2017 About 50,000 (140 a day) of these in a house fire that has no smoke know that the background Budget Approved Document issued to Start on site. are in the home and kill nearly alarm than a house that does.” – work for this contract is in Committee Approval to Contractors 500 and injure over 11,000, many Fireservice.co.uk the latter stages and our proceed to contract Clarification Document Tracker Return Received Carbon Monoxide Fencing

“Carbon monoxide (CO) is a colourless, odourless, tasteless, poisonous gas produced by the incomplete burning of carbon-based fuels, including gas, oil, wood and coal. Carbon based fuels are usually safe to use, however, when the fuel does not burn properly, excess CO is produced, which is poisonous. When CO enters the body, it prevents the blood from bringing oxygen to cells, tissues, the brain and organs. You cannot see it, taste it or smell it but CO can kill quickly with little warning. Around 50 people die every year from CO poisoning caused by gas, oil and solid fuel appliances and flues that have not been properly installed, maintained or that are poorly ventilated. Lower As some of you may know, the fencing has started CO levels that do not kill immediately can cause serious to be taken down around the demolition area. harm to health if breathed in over a long period. In This is due to theft & vandalism of the fence. extreme cases paralysis and brain damage can be caused The decision has been made (through open-day as a result of prolonged exposure to CO. Increasing public consultations) that the best thing to do with the understanding of the risks of CO poisoning and taking space was to take down the fence and create a sensible precautions could dramatically reduce this risk.” ‘Wildflower Meadow’ which will be self-sustainable – Fireservice.co.uk green space.

8 TRUST • HONESTY • INTEGRITY • EXCELLENCE • ACCOUNTABILITY • SUSTAINABILITY 9 Rent Matters What is Rent? Why Pay Rent? Rent is part of the contract you sign with Wellhouse; you The Tenancy Agreement you signed is a legally binding live in the property and you pay rent to allow you to live contract and sets out what we will provide to you in The main focus of this Newsletter is on rent, for will reduce and increase rents to get to a level that there. Rent is due from the first day of the month e.g. terms of property rights and services, and you agree to some people, this is not an easy subject, especially if everyone will live in a house that they know how the rent for January is due to be paid on or before 1st January. do certain things in return, such as pay rent, keep the money is tight. Wellhouse has some households that rent has been set and if there are any rent increases, Many tenants decide to pay us after this date and are property tidy, not to annoy other neighbours, etc. The experience poverty and we know that there are many you will see exactly how this is being use to provide essentially breaching the tenancy. If you are waiting to payment of rent is a key part of the agreement between tenants living on a very tight budget. We know that in services. pay rent at the end of the month, you are in arrears for you and Wellhouse, and if that agreement is not adhered order to afford one of our 1 bed flats, a tenant would the month and are paying your rent late. If you do not to, we have the right to seek the property back from you. The UK Government Welfare Reforms have impacted need to be earning around £13,539 and paying around pay your rent, arrears form and you run the risk of losing significantly on some of our tenants; Bedroom Tax, If you intend to withhold rent to force us to do 25% of that on rent every month. Our rents are your tenancy for failure to pay rent. A way of making Universal Credit and the Benefit Cap have all changed something, you must consider this seriously and before generally affordable if a tenant is receiving the living sure you manage your rent account is to round up your the income of tenants. We also have many of our you start withholding rent, you must inform us in wage and are significantly lower than alternative payment to the nearest pound; this will help you if you tenants who work but receive lower levels of wages; writing. There are things you must tell us and you are housing options. Wellhouse rents are affordable for are struggling to pay rent or arrears as a way of clearing have zero hour contracts or fluctuating income. strongly advised to seek legal advice on withholding rent. most households in the local area. an arrear quicker or building up a credit. All tenants were issued with a rent letter on 1 March Since last Autumn, we have provided you with lots 2017 that took effect from 1st April 2017; all new rent of information about rent increases and the rent charges have now been applied and you are expected How Your Rent Charge Is restructure; Wellhouse now have the fairest set rents to pay the new rent charge. The Law in Easterhouse and over the next three years we Made Up If you have rent arrears and chose not to talk to us Wellhouse undertook a rent restructure that came into about how you plan to pay the arrears, we will begin effect on 1st April 2017, this has a three year timescale or legal action. The action may result in going to court and How to Pay Your Rent Account Statement convergence plan to get us to the point that all tenants Wellhouse staff will have to provide evidence that we pay the same base rent for a property, there is additional Wellhouse have a preferred payment method of We will issue you with a quarterly rent statement have followed “pre action requirements” before serving a charges for property size and type. tenants paying Direct Debit, however, you can also pay showing you the rent charged and rent received. If you Notice of Proceedings. by Standing Order, Allpay or Callpay. We have many pay your rent personally, you will see the payments you The rent is charged monthly on the 1st day of every These pre-action requirements mean that Wellhouse convenient methods to pay. have made and what the balance is on your account. month. must show they have: Many tenants say to our staff that they don’t pay rent; If you are in receipt of housing benefit, your statement if you receive benefits to cover your rent, you are still will show any benefit paid on your behalf. If there is an • Given clear information about the tenancy responsible for making sure that the rent payment is arrear, this is normally because Wellhouse receive your agreement and the unpaid rent or other financial Where Does the Rent Money Go? made and we will still talk to you about rent arrears. housing benefit in arrears, however some tenants may obligations Wellhouse do not treat your payment differently just still owe some rent and we will let you know • Made reasonable efforts to give help and advice on The rent paid is used to pay for repairs and renewals, because it comes from benefits. A rent payment is a about this and you eligibility for housing benefit and other types of loans taken to build new homes and for the costs of rent payment irrespective of how the payment has been must enter an financial assistance employing staff to provide the housing services. Every made. arrangement to year, we plan to carry out kitchens, bathroom, heating, • Given information about sources of help and advice pay the arrears. windows. Wellhouse do not make profits and if there are Your home is at risk if you fail to maintain your rent. with the management of debt any surpluses, these are reinvested into the housing. We often hear from tenants “what’s the problem, I don’t • Made reasonable efforts to agree with the tenant a owe you that much and you’ll get paid” reasonable plan for future payments When we closed the rent books on 31 March 2017, a • Considered the likely result of any application for What’s next? significant number of tenants had not paid their rent housing benefit that has not yet been decided We will contact all tenants with arrears using our new for March or previous months. There are just under • Considered other steps the tenant is taking which are calling cards, please get in touch with us if we leave a card 570 tenants; that is 72% of tenants, owing Wellhouse likely to result in payment within a reasonable time with you. rent money. The amount owed is over £100,000 and this impacts on our ability to provide tenants with • Considered whether the tenant is complying with the We are happy to discuss any concerns you have, please let the services you expect. If you are one of the tenants terms of an agreed plan for future payments us know. who has rent arrears, please contact us to make an • Encouraged the tenant to contact Glasgow City arrangement to pay. Council

10 TRUST • HONESTY • INTEGRITY • EXCELLENCE • ACCOUNTABILITY • SUSTAINABILITY 11 Rent Restructure Wipe out blocked drains with “The Three P’s”

The new rents were issued to tenants from 1 March been managed by staff. Three open sessions were The waste water drain which runs from your house to the public sewer is usually about 4 inches wide, which is 2017. Housing staff contacted any tenant that would be organised for tenants and one person visited on each less than the diameter of a DVD. experiencing either a significant increase or reduction of the daytime events. An evening session held by to further explain the restructure. The Housing Arneil Johnston on 21 March 2017 attracted no tenants Flushing things like wipes, nappies or cotton buds down Manager has dealt with 3 formal complaints in relation seeking further information. the toilet can cause drains to block, flooding you and to the rent restructure and a further six enquiries have your neighbours. It’s easy in the bathroom just follow our Three P’s rule We appreciate that those and only flush pee, poo and toilet paper. tenants who are having a rent A Tenant told us … Everything else should go in the bin, not down your Our Response: decrease may find this unfair; “what about those of us that toilet - check out the bathroom checklist of ‘never Wellhouse tenants asked us to equally we have tenants who spend the next 3 years making carry out a fundamental review are experiencing increases that flush’ items below: other’s lives nice and easy of rents and we undertook this they also feel unfair. Wellhouse while paying over the odds this • all wipes (baby, personal cleansing, toilet and exercise in full consultation with tenants and Committee agreed is not fair and I will be seeking household cleaning) - even if the pack says tenants. We have been clear that that phasing in the new rents will legal advice. Everyone who this would result in some rents achieve what tenants asked us to ‘flushable’ should be decreasing is being going up and some going down. do. By year 3 (2019/2020) all new • sanitary items (sanitary towels, tampons, liners, penalised for the next 3 years.” rents will be implemented. The biggest increase we saw was applicators and backing strips; £70.28 per month and the biggest decrease of £110.70. • cotton wool, cotton buds, disposable nappies and nappy liners • condoms, incontinence pads, colostomy bags, used A few tenants asked us bandages and contact lenses Consultation with tenants to explain how the rent There was never any doubt gave the clear message that figure on their letter had Keep a bin in the bathroom for you to quickly, safely that this review would cause implementing the increases been calculated, here are and hygienically dispose of all the ‘never flush’ personal concern for some; however we and decreases at the one time some examples…. have carried out the exercise items, special disposable bags are available at most independently of the Association would be unfair and tenants pharmacies and supermarkets. to ensure complete openness, asked us to phase this in over transparent and honesty and time; we agreed to a 3 year And when you are out and about, make sure you use with every tenant considered in phasing in period. the bins provided in public toilets for any personal the process. items. For more simple tips that will help keep the water cycle running smoothly in your area, visit scottishwater.co.uk 3 bed house with a current rent 2 bed house with a current rent 3 bed house with a current rent of £314.52. The new Base Rent is of £284.91. The new Base Rent of £315.45. The new Base£ 20, Rent the is £275, the House Type £ 20, the Size is £275, the House Type £ 20, the £275, the House Type £40, therefore a Total of £335. Size £ 10, therefore a Total of Size £ 40, therefore a Total of £335 – 314.52= 20.48 / 3 years = £305. £335. £6.82 per year £305 - 284.91= 20.09 / 3 years = £335 – 315.45= 19.55 / 3 years = March rent £314.52 + £6.82 = £6.70 per year £6.52 per year £321.34 x 2.5% = £8.03 = New rent March rent £284.91 + £6.70 = March rent £315.45 + £6.52 = from 1.4.17 £329.37. £291.61 x 2.5% = £7.29 = New £321.97 x 2.5% = £8.05 = New rent from 1.4.17 £298.90 rent from 1.4.17 £330.02

What’s happening with Service Charges? We will be consulting with Tenants on service charges and services we can provide in 2017/18.

12 TRUST • HONESTY • INTEGRITY • EXCELLENCE • ACCOUNTABILITY • SUSTAINABILITY 13 Scrutiny in Wellhouse The Scottish Social /WELLHOUSE COMMUNITY COUNCIL CONSULTATION MEETING PROPOSED PHARMACY – Scrutiny of how we operate as a Landlord arrived in Housing Charter Wellhouse last year with the formation of the Customer WELLHOUSE HEALTHCARE LTD Opinion Panel. The Scottish Social Housing Queenslie/Wellhouse Community Council undertook a written by a doctor has changed. They highlighted This panel of tenants and owners allows for a real Charter came into effect consultation meeting at the Hub, on 15th March 2017 that in recent years community pharmacists have influence over the services they receive. The panel on 1 April 2012 and was to seek the views of local people who may be affected been developing clinical services in addition to the has started assessing how well the services work, reviewed during 2016. by Wellhouse Healthcare Ltd submitting an application traditional dispensing role to allow better integration comparing services to other landlords, and identifying This revised Charter was to NHS Great Glasgow and Clyde NHS to open a new and team working and is consequently a socially improvements in how services are delivered, The approved by Parliament pharmacy at 23 Newhills Road, Glasgow G33 and to seek inclusive healthcare service providing a convenient and Customer Opinion Panel gives our customers a real say and has effect from 1 April the views of those people who may use the proposed less formal environment for those who cannot easily over how Wellhouse operates. 2017. pharmacy, to determine whether residents feel they access or do not choose to access other kinds of health The Charter contains 16 The Customer Opinion Panel is made up of the people already have adequate access to pharmacy services in services. outcomes and standards. of Wellhouse and has recently looked very closely at the area and to gauge support for the application. There They describe the results Wellhouse Healthcare Ltd plan to provide a wide range how we manage and deal with complaints. Customers was also a public consultation and an online survey that tenants and other customers expect of pharmaceutical services including; dispensing of will have the opportunity to improve the way that monkey available for people to express their views. The social landlords to achieve, cover social landlords’ medicines, minor ailments scheme, chronic medications Wellhouse responds to, and acts on complaints that consultation process started on 14th November and housing activities only and are monitored, assessed services, acute medication services, stop smoking they receive. closed on 24th March 2017 and reported upon by the Scottish Housing services and public health services. The proposed This is a reminder that Tenants and Owners are welcome Regulator. Representatives of Wellhouse Healthcare Ltd were pharmacy opening hours will be Monday to Friday: 9am to join the panel, we meet once a month. in attendance at the meeting to answer questions to 6pm. Saturday: 9am to 1pm and closed on Sunday. Copies are available at our office or can be found from the community. They informed residents that If you are interested in being involved with this group, at: http://www.gov.scot/Publications/2017/03/8379/ We will keep you updated on developments and the the traditional role of the community pharmacist as a or would like more information, please contact Sharon downloads outcome of their application to the NHS. Flynn on 0141 781 1884. healthcare professional who dispenses prescriptions Spotted at Wellhouse Allotments ALLOCATION OF HOUSING – WHAT DO YOU THINK? Lovely, isn’t it!? Our housing list applicants will be aware that we’ve invaluable so please keep an eye out for information Fancy some garden recently completed our annual review – thanks to about how to get involved and make your views ornamentation like those who responded. known. this yourself or some painted furniture? The review was the first step we’ll be taking this Your feedback will play an important role in helping year to make sure we have an accurate picture of us identify what changes need to be made so Ask at The Hub. Mij the needs of those waiting for housing. There are we’ll also have a 28 day consultation period once a Copeland is the man to ask! aspects of how we allocate houses that we are aware draft policy has been proposed before we ask the could work better and have committed to reviewing Committee to approve a new policy. our allocations policy in an effort to make the best We want to make sure the new policy will be as fair use of our housing stock, and ensure we’re able to and transparent as possible, enabling us to best meet meet housing need. housing needs within the community and make best We intend to begin our review in the summer use of our housing stock – you’re a really important Do you want to contribute to future newsletters! and will be conducting surveys, questionnaires part of helping us to discover the best way to and getting in touch with those on the housing achieve that so we’ll look forward to hearing your Send us your stories ! to [email protected] lists to hear your views and opinions. Your input is views in the coming months.

14 TRUST • HONESTY • INTEGRITY • EXCELLENCE • ACCOUNTABILITY • SUSTAINABILITY 15 LetsPUBLIC Keep HOLIDAYS- APRIL 2017 TO JULY 2017 Wellhouse Clean SUMMER Please note that the office will be closed on the following public holidays, please refer to your Are you concerned about litter, fly tipping, graffiti, dog 2016 emergency contact details should you have an fouling or any other environmental issues? If so, out of hours emergency: 's newly formed ‘Environmental RESIDENTS INTERESTED IN Task Force’Easter wants to hear from you.Spring Holiday • Friday 14 April 2017 • Friday 26 May 2017 JOINING THE MANAGENT Use the •'MyGlasgow' Monday 17 appApril on your• smartphone,Monday 29 callMay Wellhouse The Place to Be! 2017 2017 COMMITTEE? 0300 343 7027 or contact them using social media: Welcome to the summer 2016 newsletter. Wellhouse Housing Association is working Report using twitter: @theenvtaskforce Report using theThe service, Management or look at Committee the positive of comments Wellhouse on Housing May Day Glasgow Fair with the local community and our partners to make Wellhouse, the Place to Be. We have Facebook:• envtaskforceMonday 1 May 2017 • Friday 14 July 2017 Facebook,Association and is before augmenting and after its photographsteam. We are that very • Monday 17 July peoplekeen haveto hear published. from you if you are enthusiastic great pride in our local community and want to work with you to keep on improving Wellhouse staff have met up with ETF2017 staff to discuss supporters of Social Housing aims and principles and where we all work, rest and play and especially those of us who call Wellhouse home. the new service, which looks very impressive. But don't Keepinghave an the understanding area clean is theof Wellhouse responsibility HA’s of activities. every The Housing Associations values reflect how we want to work with you: take our word for it, look at their website resident,If you would so let’s like make to an the informal best use chat, of this please service from (https://www.glasgow.gov.uk/index.aspx? Glasgowcontact City [email protected] Council to make Wellhouse or Linda the Logan place articleid=17179) for full information and a video about to forbe! an application pack on 0141 781 1884 or Our Values email: [email protected]

Who put that there! The barriers to blind and partially sighted people Trust Honesty Integrity Excellence Accountability Sustainability getting out and about. Parking on Pavements We are reviewing our ways of working and our housing officers and assistants will have a Research undertaken by RNIB shows that people with sight loss new way of delivering customer service. We will launch a new website later in the year, most commonly collided with cars parked on pavements more are reworking our policies and procedures, which we will consult on and have a customer than any other pavement obstruction How to contact us opinion panel, as well as our regular management committee meetings. We are open in the hub daily from 9am, Please be considerate of people with sight problems, mobility issues, except Wednesdays when we open at 10am Howpeople with to buggies, contact etc and don’t us park on the pavement. We close at 5pm Monday to Thursday andWe at 4.30pm are open on Fridays in the hub daily from 9am, except Wednesdays when we open at 10am Call us on 0141 781 1884. We close at 5pm Monday to Thursday and at 4.30pm on Fridays Email us direct, [email protected] if you know who you want to contact, or Call us on 0141 781 1884. LIKE US ON FACEBOOK TO [email protected] Email us direct, e.g. [email protected] if you know who youKEEP wantUP TO toDATE contact, WITH ISSUES Clean up after your Please help us Please be considerate, Do not feed dog: It is unsightly, make Wellhouse orthe [email protected] on pavements pigeons or gulls unhygienic and Place to Be and put are dirty, unsightly please they against the law. your litter in a bin. and dangerous. create a mess.

TRUST • HONESTY • INTEGRITY • EXCELLENCE • ACCOUNTABILITY • SUSTAINABILITY Clean up after your Please help us Please be considerate, Do not feed TRUST • HONESTY • INTEGRITY • EXCELLENCE • ACCOUNTABILITY • SUSTAINABILITY dog: It is unsightly, make Wellhouse the cars on pavements pigeons or gulls unhygienic and Place to Be and put are dirty, unsightly please they against the law. your litter in a bin. and dangerous. create a mess. 4949 Wellhouse Wellhouse Crescent,Crescent, Glasgow Glasgow G33 G33 4LA 4LA (office(office hours) Tel: Tel: 0141 0141 781 781 1884 1884 EmergencyEmergency 0800 0800 595 595 595 595Fax: Fax: 0141 0141 781 781 1885 1885 Keep up to date with www.wellhouseha.org.ukwww.wellhouseha.org.uk Scottish Charity No. SC036552 what’s happening in your community.

Wellhouse Housing Association Ltd is registered under the Co-operatvie and Community Benefits Societies Act 2014 and the Housing (Scotland) Act 2010 16 and is a Charity Registered with OCSR,TRUST registered number •SC036552. HONESTY Registered office: The Hub, 49• Wellhouse INTEGRITY Crescent, Easterhouse, Glasgow, • G33 4LA.EXCELLENCE • ACCOUNTABILITY • SUSTAINABILITY