A full version of the plan is on our website at www.chps.org.uk/eastglasgow

Or by contacting: East Community Health & Care Partnership (CHCP) 62 Templeton Street Glasgow G40 1DA Phone 0141 277 7450

Comments on the plan can be made to Anne Mitchell or Gary Dover, at the above address or by e-mail [email protected] East Glasgow Community

If you require this document in a different format, for example large print, audio cassette or in a language Health & Care Partnership other than English, please phone 0141 277 7450. Summary Development Plan Published by East Glasgow CHCP. June 2007. 2007-2010 Crown copyright. All rights reserved. . 10023379. 2006.

How you can get involved in the CHCP

Giving local people a voice in how local services should be run is one of the main reasons for setting up Community Health and Care Partnerships. You have a number of ways of getting involved. You can:

ask to be kept informed about what is happening in the CHCP.

join the CHCP Public Partnership Forum (PPF). Membership of the PPF is open to anyone living in East Glasgow and any member of a voluntary or community organisation operating within the CHCP area. For information on the PPF phone 0141 277 7450.

take part in one of the other groups who are active within the CHCP area (for example, patients’ forums, users’ and carers’ groups, citizens’ panels and community care forums). The East Glasgow CHCP covers the following communities: , Bargeddie, , , Bishop’s Wood, , Bridgeton, Broomhouse, , , , , Cathedral, Craigend, , Up-to-date information about how to get involved with the East Crosshill, , , , Fullarton, , , , Greenfield, , Glasgow CHCP is available on the CHCP website at , Mount Vernon, , , , , , , , Swinton, www.chps.org.uk/eastglasgow Tollcross, and . or phone 0141 277 7450. by joining our Public Partnership Forum (PPF). Please refer ForEword to the back page for information on how you or your organisation can take part. Welcome to the summary plan for the East Glasgow Community Health and Care Partnership (CHCP). This This is our first attempt to map out our contribution to plan for 2007-2010 lists our priorities for the next three improving the life chances for people living in the East years and gives examples of how we intend to take them Glasgow CHCP area and I look forward to discussing these forward. issues with you over the coming years.

Within this plan we present some statistics about the poor If you have any comments that you would wish to make health and quality of life experienced by a large number of on the content of this plan or wish a copy of the full residents in the east of Glasgow. We appreciate that there Development Plan please contact 0141 277 7450 or are many people and communities in the East Glasgow email [email protected]. Copies can also be Community Health and Care Partnership area who do not downloaded from our website at perceive their health to be poor and lead fulfilling and www.chps.org.uk/eastglasgow. enjoyable lives. Furthermore, the factors affecting health and quality of life are complex and often the result of dramatic changes in the economy and society as a whole.

The CHCP is not just about the delivery of local health and social work services; our aim is to improve the health and well-being of residents of the CHCP. To achieve this objective we will need to continue to work jointly with our local community planning partners such as the schools, Community Safety Services, Glasgow East Regeneration Agency, Culture and Sport Glasgow and the many local voluntary and community groups.

We actively encourage service users, carers and the people of East Glasgow to participate in local service planning Councillor Jim Coleman, Chair of East Glasgow CHCP.

East Glasgow Community Health and Care Partnership Summary Development Plan 2007/2010  Opportunities Links to our Background Our Vision priorities The people who live Our approach to improving the quality of life of local residents and communities will Priority 1 CHCPs in Glasgow bring together NHS Greater Glasgow To work with our partners and build and work in the East capitalise on their energy and resourcefulness. We will support them to have a strong and Clyde and Glasgow City Council Social Work Services’ the capacity of local communities Glasgow CHCP area influence on how our services and the services of our partners are improved. Listening responsibilities and build on the successes of joint working to (and acting on) the views of local people about what is good or bad about a service across health and social work in the city. There are five to improve the health, well being is key to creating good quality health and social care services. The CHCP recognizes the CHCPs in Glasgow. and quality of life of the people importance of building the capacity of community groups and individuals to enable them to “help themselves” to live healthy and fulfilling lives. The East Glasgow Community Health and Care Partnership who live within the East Glasgow The East Glasgow These organisations and groups involve people in cultural, leisure and sporting activities Priorities 1, 2 was established in April 2006 and provides a wide range of CHCP area. CHCP area has as well as delivering community care services on behalf of Social Work and the NHS. and 4 community based health and social care services in east a network of These voluntary and community organisations are central to tackling the health and Glasgow. These include: voluntary and social inequalities faced by people in our area. To achieve our vision we will need to take into community groups The housing and There will be increases in population (and potentially internal shifts as people move Priorities 4 services provided in local account a range of challenges and opportunities. • environmental from their existing neighbourhoods into the new ones) and this will change demands and 5 health centres and social addictions services regeneration, for health services. work offices such as the Clyde • The demographic profile will change. We will need to analyse the changing health and learning disability services physical disability services Gateway and the care needs of people living in the area so that we can we can plan our services to older people’s services mental health services National Stadium reflect these changes. • There may be positive and negative health impacts as a result of the construction criminal justice social work children’s services work. The upheaval and pollution may affect some people’s lives if they are living services directly next to building work but on the other hand there will be benefits from the community work health improvement new training and jobs. • We will need to work closely with our local partners to ensure that local people benefit from the new employment, housing and leisure opportunities. The CHCP also works closely with GPs, pharmacists, opticians, dentists and voluntary and private social care Public sector This will help us improve the planning and delivery of services to make sure that we make Priorities 3, 4 agencies are re- better use of our staff, funding and buildings. In the area covered by East Glasgow CHCP and 5 service providers. organising so that good working relationships are being built between the CHCP, the two Local Community they can work Planning Partnerships, New Learning Communities (schools), Culture and Sport Glasgow, together better for Community and Safety Services and a number of other organisations. We are working with local groups to identify local issues and look the benefit of local at ways we can work together to solve problems. We used an artist people to illustrate the ideas raised by people graphically to help get the messages across.

 Summary Development Plan 2007/2010 East Glasgow Community Health and Care Partnership East Glasgow Community Health and Care Partnership Summary Development Plan 2007/2010  Opportunities Links to our Background Our Vision priorities The people who live Our approach to improving the quality of life of local residents and communities will Priority 1 CHCPs in Glasgow bring together NHS Greater Glasgow To work with our partners and build and work in the East capitalise on their energy and resourcefulness. We will support them to have a strong and Clyde and Glasgow City Council Social Work Services’ the capacity of local communities Glasgow CHCP area influence on how our services and the services of our partners are improved. Listening responsibilities and build on the successes of joint working to (and acting on) the views of local people about what is good or bad about a service across health and social work in the city. There are five to improve the health, well being is key to creating good quality health and social care services. The CHCP recognizes the CHCPs in Glasgow. and quality of life of the people importance of building the capacity of community groups and individuals to enable them to “help themselves” to live healthy and fulfilling lives. The East Glasgow Community Health and Care Partnership who live within the East Glasgow The East Glasgow These organisations and groups involve people in cultural, leisure and sporting activities Priorities 1, 2 was established in April 2006 and provides a wide range of CHCP area. CHCP area has as well as delivering community care services on behalf of Social Work and the NHS. and 4 community based health and social care services in east a network of These voluntary and community organisations are central to tackling the health and Glasgow. These include: voluntary and social inequalities faced by people in our area. To achieve our vision we will need to take into community groups The housing and There will be increases in population (and potentially internal shifts as people move Priorities 4 services provided in local account a range of challenges and opportunities. • environmental from their existing neighbourhoods into the new ones) and this will change demands and 5 health centres and social addictions services regeneration, for health services. work offices such as the Clyde • The demographic profile will change. We will need to analyse the changing health and learning disability services physical disability services Gateway and the care needs of people living in the area so that we can we can plan our services to older people’s services mental health services National Stadium reflect these changes. • There may be positive and negative health impacts as a result of the construction criminal justice social work children’s services work. The upheaval and pollution may affect some people’s lives if they are living services directly next to building work but on the other hand there will be benefits from the community work health improvement new training and jobs. • We will need to work closely with our local partners to ensure that local people benefit from the new employment, housing and leisure opportunities. The CHCP also works closely with GPs, pharmacists, opticians, dentists and voluntary and private social care Public sector This will help us improve the planning and delivery of services to make sure that we make Priorities 3, 4 agencies are re- better use of our staff, funding and buildings. In the area covered by East Glasgow CHCP and 5 service providers. organising so that good working relationships are being built between the CHCP, the two Local Community they can work Planning Partnerships, New Learning Communities (schools), Culture and Sport Glasgow, together better for Community and Safety Services and a number of other organisations. We are working with local groups to identify local issues and look the benefit of local at ways we can work together to solve problems. We used an artist people to illustrate the ideas raised by people graphically to help get the messages across.

 Summary Development Plan 2007/2010 East Glasgow Community Health and Care Partnership East Glasgow Community Health and Care Partnership Summary Development Plan 2007/2010  Links to our Links to our Challenges Challenges priorities priorities Changing population In previous years the population has declined and it is now around 124,000 people. A Priorities 4 Short life Both men and women in the East Glasgow CHCP are more likely to die at a much younger Priority 2 profile decreasing population can lead to declining neighbourhoods because shops, leisure and 5 expectancy age than people living elsewhere in . and recreation facilities and businesses are unable to be supported by the remaining Higher rates of Caused by cancer, heart disease and strokes. population. However, new housing developments will bring more people into the area in death future years. Disability and Illness In 2001 15% of the population identified themselves in the Census as being permanently Priorities 2 The number of females at 66,000 outnumbers males by 8,000, probably reflecting the Priority 2 sick and/or disabled. We will focus on actions which prevent ill health, improve people’s and 4 shorter life expectancy of men in the area. quality of life and well being and tackle some of the underlying causes of poor health, Of the 20 areas in the City with the highest concentrations of older people, 9 are located Priority 2 such as poverty and social exclusion in East Glasgow CHCP area. Supporting and caring for older, frailer people, either in their Addiction issues Our Community Addiction Teams have a caseload of around 2000 clients, which is 25% of Priority 2 own homes or in community based residential care is a major and growing role for our the City wide total. Over the next few years there will an increasing focus on preventing services. and treating alcohol misuse. The age profile is similar to Glasgow with 21% aged between 0 and 17 years, 63% Priority 5 Homelessness The Community Case Work Teams dealt with 514 new homeless households between Priorities 2 between 18 and 64 years, and 16% 65 years and above January and March 2007. and 4 At 1.5% the black and minority ethnic population is lower than the Glasgow average. Priorities 2 Accessing services People in the East Glasgow CHCP area are more likely to experience difficulties accessing Priorities 5 There have been increases in the number of asylum seekers and refugees and in people and 5 both primary care and hospital appointments. They are less likely to be registered with a and 6 coming from the new European Union states. Our services will need to adapt to ensure dentist than people elsewhere in the City. that they are accessible to people regardless of their ethnic or racial background. High concentrations Over 70,000 of the East Glasgow CHCP residents are living in areas which are the most All Priorities of poverty deprived in Scotland Low employment More than half of the working age population in the area covered by East Glasgow CHCP Priority 4 rates is not in work. Only a limited number are moving into long term employment Childhood poverty 39% of children live in households where no adults are employed. Priority 4 Children in our care In February 2007, 911 children from the East Glasgow CHCP area were looked after by the Priority 2 The new Creative Interventions’ Arts Bothy at the East End Healthy Living Centre Council. This is much higher than the other CHCPs in the City. Over the next few years we will provide an area for local people to take part in a range of arts activities. will be changing support for children and young people to enable them to stay nearer to their home.

 Summary Development Plan 2007/2010 East Glasgow Community Health and Care Partnership East Glasgow Community Health and Care Partnership Summary Development Plan 2007/2010  Links to our Links to our Challenges Challenges priorities priorities Changing population In previous years the population has declined and it is now around 124,000 people. A Priorities 4 Short life Both men and women in the East Glasgow CHCP are more likely to die at a much younger Priority 2 profile decreasing population can lead to declining neighbourhoods because shops, leisure and 5 expectancy age than people living elsewhere in Scotland. and recreation facilities and businesses are unable to be supported by the remaining Higher rates of Caused by cancer, heart disease and strokes. population. However, new housing developments will bring more people into the area in death future years. Disability and Illness In 2001 15% of the population identified themselves in the Census as being permanently Priorities 2 The number of females at 66,000 outnumbers males by 8,000, probably reflecting the Priority 2 sick and/or disabled. We will focus on actions which prevent ill health, improve people’s and 4 shorter life expectancy of men in the area. quality of life and well being and tackle some of the underlying causes of poor health, Of the 20 areas in the City with the highest concentrations of older people, 9 are located Priority 2 such as poverty and social exclusion in East Glasgow CHCP area. Supporting and caring for older, frailer people, either in their Addiction issues Our Community Addiction Teams have a caseload of around 2000 clients, which is 25% of Priority 2 own homes or in community based residential care is a major and growing role for our the City wide total. Over the next few years there will an increasing focus on preventing services. and treating alcohol misuse. The age profile is similar to Glasgow with 21% aged between 0 and 17 years, 63% Priority 5 Homelessness The Community Case Work Teams dealt with 514 new homeless households between Priorities 2 between 18 and 64 years, and 16% 65 years and above January and March 2007. and 4 At 1.5% the black and minority ethnic population is lower than the Glasgow average. Priorities 2 Accessing services People in the East Glasgow CHCP area are more likely to experience difficulties accessing Priorities 5 There have been increases in the number of asylum seekers and refugees and in people and 5 both primary care and hospital appointments. They are less likely to be registered with a and 6 coming from the new European Union states. Our services will need to adapt to ensure dentist than people elsewhere in the City. that they are accessible to people regardless of their ethnic or racial background. High concentrations Over 70,000 of the East Glasgow CHCP residents are living in areas which are the most All Priorities of poverty deprived in Scotland Low employment More than half of the working age population in the area covered by East Glasgow CHCP Priority 4 rates is not in work. Only a limited number are moving into long term employment Childhood poverty 39% of children live in households where no adults are employed. Priority 4 Children in our care In February 2007, 911 children from the East Glasgow CHCP area were looked after by the Priority 2 The new Creative Interventions’ Arts Bothy at the East End Healthy Living Centre Council. This is much higher than the other CHCPs in the City. Over the next few years we will provide an area for local people to take part in a range of arts activities. will be changing support for children and young people to enable them to stay nearer to their home.

 Summary Development Plan 2007/2010 East Glasgow Community Health and Care Partnership East Glasgow Community Health and Care Partnership Summary Development Plan 2007/2010  Priority 2: Deliver more services in the local establish a programme of anti-stigma and mental Priority 3: Support staff to continue to PrioritIEs community which: health improvement with a focus on schools and work develop their skills and confidence place training promote the Choose Life Suicide Prevention Strategy Our consultations led us to establish six priorities for East prevent people from becoming ill or getting into crisis We have over 1200 members of staff working in the East and mental health first aid training within the area Glasgow CHCP. situations Glasgow CHCP area. The development of the CHCP and our develop services for people who misuse alcohol, deliver support people to stop crisis situations getting worse proposals to change how we deliver services over the next alcohol awareness programmes and reduce alcohol Priority 1: Involving local people in the support people so that they can have a good quality of few years will present our workforce with many challenges. related emergency admissions life They are likely to experience changes to their roles and planning, re-design and delivery of services introduce the “Falls Prevention Programme” to reduce responsibilities. They will have to build a wider network of the number of older people falling in their homes We will ensure that local people are fully involved in the These are examples of what we will do: relationships across both health and social care and with identify funding to improve day care services for older planning and delivery of services and are able to influence make sure that our Children and Families Services are people from a range of other organisations. people the key decisions affecting their lives. These are examples closely connected to the New Learning Communities support people with learning disabilities to use housing, of what we will do: (schools) These are examples of what we will do: care, health, leisure, cultural, employment and training strengthen the Integrated Support Teams (where establish a Learning and Development Group services improve communication about our services with local schools, health and social work services work make sure all members of staff have Personal improve the support to carers, including respite care people so that they can find out on what services are together to support children who have significant Development Plans promote Direct Payments to enable more people to available difficulties, so they are able to remain within their begin a mentoring programme for managers in Children choose their own provider of care promote ways of connecting with people who do not school) and Families Services continue the oral health programme for young children normally access our services improve care and support for the most vulnerable ensure that there is a consistency of approach in to reduce tooth decay ensure that our managers meet regularly with service children service delivery between the different teams within promote breastfeeding user, carer and patient groups to discuss how services support the city wide work on increasing foster care Older People’s and Physical Disability Services implement the Sexual Health Action Plan, including can be improved places by improving our care planning for children implement the proposals of “Health for All Children” sexual health and relationships education in schools work with communities and individuals to support them develop the Parents and Children Together teams and ensure that Health Visitors are able to analyse put in place actions to reduce smoking and promote to build up their confidence, knowledge and skills as a (PACT) to make sure that vulnerable families receive risk and need and focus their approach on the most physical activity vital part in improving their health and quality of life support as early as possible in the life of the child vulnerable families and children work with our partners to ensure that communities work with the schools to run parenting support create, in the longer term, children’s services support within the East Glasgow CHCP area can get support to programmes so that all families in the area can benefit staff who can work with children and young people ensure that most referrals for mental health services within the community develop their organisations and groups The East Referral Employability Team, based in East Glasgow are dealt with by the Primary Care Teams, and develop support our District Nurses to develop their capability support the Public Partnership Forum and develop its health and social work premises, supports unemployed people to assertive outreach work (going into the community) to carry out home care reviews and ensure that all links with the two local Community Planning Partnerships look at options around work. The project has exceeded its targets professional groups can carry out the care three months early for the numbers of people taking part. management functions.

 Summary Development Plan 2007/2010 East Glasgow Community Health and Care Partnership East Glasgow Community Health and Care Partnership Summary Development Plan 2007/2010  Priority 2: Deliver more services in the local establish a programme of anti-stigma and mental Priority 3: Support staff to continue to PrioritIEs community which: health improvement with a focus on schools and work develop their skills and confidence place training promote the Choose Life Suicide Prevention Strategy Our consultations led us to establish six priorities for East prevent people from becoming ill or getting into crisis We have over 1200 members of staff working in the East and mental health first aid training within the area Glasgow CHCP. situations Glasgow CHCP area. The development of the CHCP and our develop services for people who misuse alcohol, deliver support people to stop crisis situations getting worse proposals to change how we deliver services over the next alcohol awareness programmes and reduce alcohol Priority 1: Involving local people in the support people so that they can have a good quality of few years will present our workforce with many challenges. related emergency admissions life They are likely to experience changes to their roles and planning, re-design and delivery of services introduce the “Falls Prevention Programme” to reduce responsibilities. They will have to build a wider network of the number of older people falling in their homes We will ensure that local people are fully involved in the These are examples of what we will do: relationships across both health and social care and with identify funding to improve day care services for older planning and delivery of services and are able to influence make sure that our Children and Families Services are people from a range of other organisations. people the key decisions affecting their lives. These are examples closely connected to the New Learning Communities support people with learning disabilities to use housing, of what we will do: (schools) These are examples of what we will do: care, health, leisure, cultural, employment and training strengthen the Integrated Support Teams (where establish a Learning and Development Group services improve communication about our services with local schools, health and social work services work make sure all members of staff have Personal improve the support to carers, including respite care people so that they can find out on what services are together to support children who have significant Development Plans promote Direct Payments to enable more people to available difficulties, so they are able to remain within their begin a mentoring programme for managers in Children choose their own provider of care promote ways of connecting with people who do not school) and Families Services continue the oral health programme for young children normally access our services improve care and support for the most vulnerable ensure that there is a consistency of approach in to reduce tooth decay ensure that our managers meet regularly with service children service delivery between the different teams within promote breastfeeding user, carer and patient groups to discuss how services support the city wide work on increasing foster care Older People’s and Physical Disability Services implement the Sexual Health Action Plan, including can be improved places by improving our care planning for children implement the proposals of “Health for All Children” sexual health and relationships education in schools work with communities and individuals to support them develop the Parents and Children Together teams and ensure that Health Visitors are able to analyse put in place actions to reduce smoking and promote to build up their confidence, knowledge and skills as a (PACT) to make sure that vulnerable families receive risk and need and focus their approach on the most physical activity vital part in improving their health and quality of life support as early as possible in the life of the child vulnerable families and children work with our partners to ensure that communities work with the schools to run parenting support create, in the longer term, children’s services support within the East Glasgow CHCP area can get support to programmes so that all families in the area can benefit staff who can work with children and young people ensure that most referrals for mental health services within the community develop their organisations and groups The East Referral Employability Team, based in East Glasgow are dealt with by the Primary Care Teams, and develop support our District Nurses to develop their capability support the Public Partnership Forum and develop its health and social work premises, supports unemployed people to assertive outreach work (going into the community) to carry out home care reviews and ensure that all links with the two local Community Planning Partnerships look at options around work. The project has exceeded its targets professional groups can carry out the care three months early for the numbers of people taking part. management functions.

 Summary Development Plan 2007/2010 East Glasgow Community Health and Care Partnership East Glasgow Community Health and Care Partnership Summary Development Plan 2007/2010  Priority 4: Encourage our staff and different establish formal partnerships with our local voluntary Partnerships with the acute hospitals agencies to work together sector and community providers to plan and deliver Our primary care services and services provided by our support to our residents independent contractors, such as GPs and pharmacies, develop our work with the local schools to improve CHCPs must ensure that social work and health services provide health care which is based within communities support for vulnerable children work well together for the benefit of local people. For and work to avoid (where possible) patients having to use work with the employability agencies to help more the past few years in Learning Disability and Addictions hospital based services for care. people access training and employment opportunities Services there has been a joining up of health and social improve links with the registered social landlords in our care services under a single management structure. Over Our objectives are to: area and the City Council’s Development and the next few years we want to continue with improving our reduce waiting times for diagnostics, surgery and other Regeneration Service, to ensure that the housing partnership working across all our services. Examples of hospital based activities investment programme meets the needs of everyone in what we will do between 2007 and 2010 are: move care from hospitals to local communities, where the East Glasgow CHCP area appropriate develop proposals for service delivery “hubs”/one-stop- implement the “Integrated Assessment Framework” reduce hospital re-admissions shops where agencies can be located together to for Children’s Services so that a fully rounded picture is speed up discharges from hospital and provide support Priority 5: Understand the health and social provide services for their local communities built up of vulnerable children in the community care needs of local people create a single social work and health service for children with complex mental health needs and These are examples of what we will do: The East Glasgow CHCP brings together a large number learning and physical disabilities support the development of extended roles of non of communities into one administrative boundary, which re-structure our Older People’s and Adult’s Services medical staff (for example, training receptionists as did not exist prior to April 2006. We are able to use the Teams to promote greater partnership working health care assistants) findings from a number of studies and databases but they joint work between Learning Disability and Health and improve access to cancer services do not provide us with a full enough picture to improve our Community Care Teams to ensure learning disabled increase the uptake of breast and cervical screening existing services or to plan future services. older people receive improved care and support and promote awareness of self examination improve access to smoking cessation services Examples of what we intend to do to learn more are: Developing links with our community put into practice what works, from the “Keep Well” support the regeneration of a number of small partners project geographic areas, by identifying the factors which The CHCP relies on the participation of the many voluntary affect people’s health and quality of life and how they and community organisations as well as public bodies in In 2007 two brand new day care centres were experience the health and care system the east of Glasgow to achieve its goals. Therefore, during opened in East Glasgow in Springboig and re-design and improve our services as part of the the next three years we propose to: Baillieston, providing day care services for older regeneration process We are providing more support to parents and children people. through our Parents and Children Together (PACT) team.

 Summary Development Plan 2007/2010 East Glasgow Community Health and Care Partnership East Glasgow Community Health and Care Partnership Summary Development Plan 2007/2010  Priority 4: Encourage our staff and different establish formal partnerships with our local voluntary Partnerships with the acute hospitals agencies to work together sector and community providers to plan and deliver Our primary care services and services provided by our support to our residents independent contractors, such as GPs and pharmacies, develop our work with the local schools to improve CHCPs must ensure that social work and health services provide health care which is based within communities support for vulnerable children work well together for the benefit of local people. For and work to avoid (where possible) patients having to use work with the employability agencies to help more the past few years in Learning Disability and Addictions hospital based services for care. people access training and employment opportunities Services there has been a joining up of health and social improve links with the registered social landlords in our care services under a single management structure. Over Our objectives are to: area and the City Council’s Development and the next few years we want to continue with improving our reduce waiting times for diagnostics, surgery and other Regeneration Service, to ensure that the housing partnership working across all our services. Examples of hospital based activities investment programme meets the needs of everyone in what we will do between 2007 and 2010 are: move care from hospitals to local communities, where the East Glasgow CHCP area appropriate develop proposals for service delivery “hubs”/one-stop- implement the “Integrated Assessment Framework” reduce hospital re-admissions shops where agencies can be located together to for Children’s Services so that a fully rounded picture is speed up discharges from hospital and provide support Priority 5: Understand the health and social provide services for their local communities built up of vulnerable children in the community care needs of local people create a single social work and health service for children with complex mental health needs and These are examples of what we will do: The East Glasgow CHCP brings together a large number learning and physical disabilities support the development of extended roles of non of communities into one administrative boundary, which re-structure our Older People’s and Adult’s Services medical staff (for example, training receptionists as did not exist prior to April 2006. We are able to use the Teams to promote greater partnership working health care assistants) findings from a number of studies and databases but they joint work between Learning Disability and Health and improve access to cancer services do not provide us with a full enough picture to improve our Community Care Teams to ensure learning disabled increase the uptake of breast and cervical screening existing services or to plan future services. older people receive improved care and support and promote awareness of self examination improve access to smoking cessation services Examples of what we intend to do to learn more are: Developing links with our community put into practice what works, from the “Keep Well” support the regeneration of a number of small partners project geographic areas, by identifying the factors which The CHCP relies on the participation of the many voluntary affect people’s health and quality of life and how they and community organisations as well as public bodies in In 2007 two brand new day care centres were experience the health and care system the east of Glasgow to achieve its goals. Therefore, during opened in East Glasgow in Springboig and re-design and improve our services as part of the the next three years we propose to: Baillieston, providing day care services for older regeneration process We are providing more support to parents and children people. through our Parents and Children Together (PACT) team.

 Summary Development Plan 2007/2010 East Glasgow Community Health and Care Partnership East Glasgow Community Health and Care Partnership Summary Development Plan 2007/2010  undertake studies, which help us find out if our Priority 6: Putting in place an effective Members of the East Glasgow CHCP Committee East Glasgow CHCP Heads of Service services are providing a good quality of service for system for measuring progress everyone in our community regardless of their age, Councillor Jim Coleman – Chair of East Glasgow CHCP Mark Feinmann, Director sexuality, racial origin, religion, their gender or whether Councillor Elaine McDougall Raymond Bell, Head of Mental Health We need to improve how we measure how well we are or not they are disabled Councillor Alison Thewliss Lorna Dunipace, Head of Health & Community Care doing (our performance). We will work with the NHS and develop monitoring systems to track how successful Councillor John Mason Richard Groden, Clinical Director Social Work Services to collect information which allows us our services are in providing access to everyone in the Councillor Ruth Simpson Jim McBride, Head of Addiction Services to measure the impact of our activities. CHCP area Mark Feinmann – Director, East Glasgow CHCP Anne Mitchell, Head of Planning & Health Improvement learn from inspections and audits, such as the Social Ann-Marie Rafferty – Head of Children’s Services and Ann-Marie Rafferty, Head of Children’s Services and These are examples of what we will do: Work Inspection Agency’s inspection which took place Criminal Justice Criminal Justice develop a clear structure for reporting on, and in 2006/7 Dr Andrew Townsley – Professional Executive Group (PEG) Margaret Wheatley/Annemarie Monaghan, Head of addressing, performance issues do an analysis of our workforce to identify skills, member Learning Disability Services ensure that there is a reporting process which includes strengths and gaps which would prevent us from Margaret Duffy – Professional Executive Group (PEG) Tom Quinn, Head of Human Resources the participation of all the people and groups who have achieving the objectives of this Plan member Ranald Brown, Head of Finance an interest in our services Wendy Mitchell – Professional Executive Group (PEG) Douglas Mann, Head of Organisational Development identify the existing sources of information and assess member where there are gaps and how we can fill them Tom Scott - Professional Executive Group (PEG) Member All based at East Glasgow CHCP HQ - 0141 227 7450 undertake more work to find out how our service users Amanda Paul - Member NHS Greater Glasgow and Clyde and their carers lives are affected by our services Board Opening hours are Monday to Friday from 9am to 5pm. Suzanne Aitken – lay member Public Partnership Forum (PPF) East Glasgow Community Health & Care Partnership The East End Drugs Forum has Moira Gillespie - lay member Public Partnership Forum (PPF) Templeton Business Centre, produced an interactive directory 62 Templeton Street on DVD which gives information Contact via East Glasgow CHCP on 0141 227 7450 Glasgow G40 1DA on services available in the area Phone 0141 277 7450 for service users and carers and Fax 0141 554 8475 other agencies.

10 Summary Development Plan 2007/2010 East Glasgow Community Health and Care Partnership East Glasgow Community Health and Care Partnership Summary Development Plan 2007/2010 11 undertake studies, which help us find out if our Priority 6: Putting in place an effective Members of the East Glasgow CHCP Committee East Glasgow CHCP Heads of Service services are providing a good quality of service for system for measuring progress everyone in our community regardless of their age, Councillor Jim Coleman – Chair of East Glasgow CHCP Mark Feinmann, Director sexuality, racial origin, religion, their gender or whether Councillor Elaine McDougall Raymond Bell, Head of Mental Health We need to improve how we measure how well we are or not they are disabled Councillor Alison Thewliss Lorna Dunipace, Head of Health & Community Care doing (our performance). We will work with the NHS and develop monitoring systems to track how successful Councillor John Mason Richard Groden, Clinical Director Social Work Services to collect information which allows us our services are in providing access to everyone in the Councillor Ruth Simpson Jim McBride, Head of Addiction Services to measure the impact of our activities. CHCP area Mark Feinmann – Director, East Glasgow CHCP Anne Mitchell, Head of Planning & Health Improvement learn from inspections and audits, such as the Social Ann-Marie Rafferty – Head of Children’s Services and Ann-Marie Rafferty, Head of Children’s Services and These are examples of what we will do: Work Inspection Agency’s inspection which took place Criminal Justice Criminal Justice develop a clear structure for reporting on, and in 2006/7 Dr Andrew Townsley – Professional Executive Group (PEG) Margaret Wheatley/Annemarie Monaghan, Head of addressing, performance issues do an analysis of our workforce to identify skills, member Learning Disability Services ensure that there is a reporting process which includes strengths and gaps which would prevent us from Margaret Duffy – Professional Executive Group (PEG) Tom Quinn, Head of Human Resources the participation of all the people and groups who have achieving the objectives of this Plan member Ranald Brown, Head of Finance an interest in our services Wendy Mitchell – Professional Executive Group (PEG) Douglas Mann, Head of Organisational Development identify the existing sources of information and assess member where there are gaps and how we can fill them Tom Scott - Professional Executive Group (PEG) Member All based at East Glasgow CHCP HQ - undertake more work to find out how our service users 0141 277 7450 Amanda Paul - Member NHS Greater Glasgow and Clyde and their carers lives are affected by our services Board Opening hours are Monday to Friday from 9am to 5pm. Suzanne Aitken – lay member Public Partnership Forum (PPF) East Glasgow Community Health & Care Partnership The East End Drugs Forum has Moira Gillespie - lay member Public Partnership Forum (PPF) Templeton Business Centre, produced an interactive directory 62 Templeton Street on DVD which gives information Contact via East Glasgow CHCP on 0141 277 7450 Glasgow G40 1DA on services available in the area Phone 0141 277 7450 for service users and carers and Fax 0141 554 8475 other agencies.

10 Summary Development Plan 2007/2010 East Glasgow Community Health and Care Partnership East Glasgow Community Health and Care Partnership Summary Development Plan 2007/2010 11 Health Centres/Clinics: Main Social Work Offices: Opening hours are Monday to Friday from 9am-5pm. Opening hours are Monday to Thursday from 8.45am-4.45 pm and Friday from 8.45am-3.55pm. In Baillieston Health Centre emergency, contact our Standby Service, phone 20 Muirside Road, 0800 811505. Glasgow G69 7AD Phone 0141 531 8000 Newlands Centre 871 Springfield Road, Parkhead, Bridgeton Health Centre Glasgow G31 4HZ 201 Abercromby Street Phone 0141 565 0100 Glasgow G40 2DA Phone 0141 531 6500 Anson House 582/588 Road, Bridgeton, Easterhouse Health Centre Glasgow G40 1DZ 9 Auchinlea Road, Phone 0141 276 4200 Glasgow G34 9HQ Phone 0141 531 8100 Westwood House 1250 Westerhouse Road, Easterhouse, Parkhead Health Centre Glasgow G34 9EA 101 Salamanca Street, Phone 0141 276 3400 Glasgow G31 5BA Phone 0141 531 9000 Ruchazie Social Work 1 Ruchazie Place, Shettleston Health Centre Glasgow G33 3HA 420 Old Shettleston Road, Phone 0141 276 3520 Glasgow G32 1RT Phone 0141 531 6200 Baillieston Social Work 6 Buchanan Street, Townhead Health Centre Glasgow G69 6DY 16 Alexandra Parade, Phone 0141 276 4100 Glasgow G31 2ES Phone 0141 531 8900

12 Summary Development Plan 2007/2010 East Glasgow Community Health and Care Partnership Crown copyright. All rights reserved. Glasgow City Council. 10023379. 2006.

How you can get involved in the CHCP

Giving local people a voice in how local services should be run is one of the main reasons for setting up Community Health and Care Partnerships. You have a number of ways of getting involved. You can:

ask to be kept informed about what is happening in the CHCP.

join the CHCP Public Partnership Forum (PPF). Membership of the PPF is open to anyone living in East Glasgow and any member of a voluntary or community organisation operating within the CHCP area. For information on the PPF phone 0141 277 7450.

take part in one of the other groups who are active within the CHCP area (for example, patients’ forums, users’ and carers’ groups, citizens’ panels and community care forums). The East Glasgow CHCP covers the following communities: Baillieston, Bargeddie, Barlanark, Barrachnie, Bishop’s Wood, Braidfauld, Bridgeton, Broomhouse, Calton, Camlachie, Carmyle, Carntyne, Cathedral, Craigend, Cranhill, Up-to-date information about how to get involved with the East Crosshill, Dalmarnock, Dennistoun, Easterhouse, Fullarton, Garrowhill, Garthamlock, Gartloch, Greenfield, Haghill, Glasgow CHCP is available on the CHCP website at Hogganfield, Mount Vernon, Parkhead, Queenslie, Riddrie, Ruchazie, Sandyhills, Shettleston, Springboig, Swinton, www.chps.org.uk/eastglasgow Tollcross, Townhead and Wellhouse. or phone 0141 277 7450. A full version of the plan is on our website at www.chps.org.uk/eastglasgow

Or by contacting: East Glasgow Community Health & Care Partnership (CHCP) 62 Templeton Street Glasgow G40 1DA Phone 0141 277 7450

Comments on the plan can be made to Anne Mitchell or Gary Dover, at the above address or by e-mail [email protected] East Glasgow Community

If you require this document in a different format, for example large print, audio cassette or in a language Health & Care Partnership other than English, please phone 0141 277 7450. Summary Development Plan Published by East Glasgow CHCP. June 2007. 2007-2010