Health Services Plan

Growing Good Health in Western Sydney The Health Services Plan: Growing Good Health in Western Sydney sets out our long-term plans and priorities for healthcare delivery in our hospitals, community health facilities and home services until 2026

Our vision Better health services for the people of Western Sydney and beyond

Our values We share the NSW Health core values of collaboration, openness, respect and empowerment

Better West Strategic Priorities 2017-2021 > Healthy people > Patient experience matters > Exceptional people > Integrated research, education and clinical care > Spending wisely > Information underpins everything we do

Western Sydney Local Health District Health Services Planning and Development [email protected] wslhd.health.nsw.gov.au (02) 8890 5555 Contents Growth 19 opportunities

About 20 Enable 4 this plan

Why do Mental health Next steps 5 we need to 15 matters 21 for staff change? 22 Next steps for patients, carers 6 Our plan and community 6 Our priority 23 Next steps 7 Priority people for service 8 Our healthcare Care providers, GPs neighbourhood and healthcare 8 Our change 16 at home professionals enablers 9 The healthcare neighbourhood 10 Challenges for WSLHD change Network and 23 Snapshot 17 connect

The plan 12 for 2026 Grow 18 facilities

Work 13 together

Healthy 14 and well Growing Good Health in Western Sydney Good Health in Western Growing Health Services Plan

3 About this plan

Western Sydney Local Health District (WSLHD) provides healthcare to almost one million residents from The Hills Shire, Parramatta, Blacktown and Cumberland local government areas, and delivers high-level tertiary services such as transplant, trauma and cardiac services to the state of NSW.

Like most of Sydney, our population is growing and ageing, and we are dealing with more complex and chronic illnesses and diseases.

For health service providers, this means looking ahead to create systems which respond to our community’s needs now and into the future.

The Health Services Plan: Growing Good Health in Western Sydney sets out our long-term plans and priorities for healthcare delivery in our hospitals, community health facilities and home services until 2026.

It takes into account:

> Our growing and changing staff and patient demographics

> The impact of emerging health technology and digital health initiatives

> The evolution of new models of care and changes to contemporary healthcare practice

> The dynamic environment created by innovation

> Higher community expectations

> Competition for valuable healthcare staff

> The empowerment of patients and carers to influence and direct their own healthcare. Growing Good Health in Western Sydney Good Health in Western Growing

The long-term Health Services Plan sits alongside and aligns with our shorter-term Better West Strategic Priorities. Health Services Plan

4 Why do we need to IMPRO ATED VE GR TEM AND W HEA TE SYS ELL LT change? IN TH BE H AL ING HE

P O P N G U G O R L IN I O A E T W T A I G L T O A U H N P O P

N D Y D E O G I E L T O V S

L A E

O L O M

F O

N R Why our health

C H O

C F

E R

N system in Western

I T Sydney needs E to change

E T A R

R U T G G C G E N I R T U E O S R G T U P E A S P A S C I R F F I C IN

M O R E Y A TS IT S D I N E A $ F U R E V P N M IC TA BE M E BL O S E R C FO RISING HEALTH COSTS

INTEGRATED DEVELOP MODELS OF CARE MORE ADAPTABLE SERVICES HEALTH SYSTEM We need to develop models of We need to develop more Our community expects to care which are better networked adaptable services, and grow access an integrated health and people centred, reflecting and attract an agile workforce system with services working the preferences of our patients to meet changing needs and together to improve health and and their carers, and the latest environments. wellbeing, and to work with us research. to plan and deliver services. TARGET SPECIFIC GROUPS AGEING INFRASTRUCTURE The needs of some specific IMPROVE HEALTH Health facilities need to promote groups and populations require AND WELLBEING delivery of new models of care a targeted approach. To improve the health and and we need to address ageing wellbeing of the population we infrastructure in some of our INFORMATION TECHNOLOGY need to work with partners to facilities. Information technology address the social determinants is changing the way we of health and improve health BENEFITS FOR COMMUNITY communicate and providing literacy. There are many benefits for more opportunities to better our community in providing share care and information

POPULATION GROWTH safe, high quality services in across settings and providers. Sydney Good Health in Western Growing Our population is growing community settings, closer to rapidly and our health system home whenever possible. AGEING POPULATION is being strained by increasing As our population ages, levels of demand for Emergency RISING HEALTH COSTS chronic disease is becoming Department and hospital care. Health costs are rising in an more common and we need to environment of limited resources. accelerate the shift in focus from more traditional, acute Health Services Plan care approaches. 5 Our plan Our Health

The plan has been developed in Services Plan consultation with staff, health partners including the Western Sydney Primary will target Health Network and Sydney Children’s Hospitals Network and consumer representatives. It is designed to grow and respond as contemporary healthcare evolves.

Our focus as a health district is to help people in Western Sydney live well, stay well and manage well, by: CHILDREN, PEOPLE LIVING YOUNG PEOPLE WITH A MENTAL > Striving for an integrated health system, & FAMILIES ILLNESS including the best use of health information technology

> Promoting the health and wellbeing of people and communities

> Optimising how health services are developed, delivered and networked ABORIGINAL PEOPLE FROM > Creating innovative and adaptable PEOPLE DIVERSE healthcare environments CULTURAL GROUPS > Harnessing new health technologies and research to advance patient care.

Our priority

Western Sydney Local Health District is PEOPLE WITH OLDER PEOPLE a diverse community with a complex range CHRONIC & COMPLEX of health needs, but we have prioritised CONDITIONS some key groups due to their significant health needs. Growing Good Health in Western Sydney Good Health in Western Growing Health Services Plan

6 Priority people

68,980 123,500

Children up to 4 years old in Children 5 to 14 years old WSLHD in WSLHD

120,080 1 in 4

Young people 15 to 24 years old Australians aged over 16 will in WSLHD experience mental ill health each year

68,210 13,390

People aged 70+ People in WSLHD identify in WSLHD as an Aboriginal person

50.3% 25%

Speak a language other than Of Australians have two or more English at home in WSLHD chronic conditions Growing Good Health in Western Sydney Good Health in Western Growing Health Services Plan

7 Our health neighbourhood has also changed Our thanks to stronger connections with local GPs and more early discharge with more physical (and healthcare virtual) services available in the home. The change has also been driven by patients and carers clearly preferring to take up home services in preference neighbourhood to longer stays in hospital.

Twenty years from now, our healthcare services The way we deliver healthcare has will be different again, and our health services plan changed, and it’s important to understand will help us work towards that future. how we network healthcare to ensure the right resources (such as workforce and We are moving towards a Patient Centred specialist equipment) are concentrated in Medical Home (PCMH) model for Western the right location in order to accommodate Sydney. the patient and community need. The Patient Centred Medical Home is a “home base” for healthcare, typically a general In the past, the local hospital and GP were at the practice or Aboriginal Health Service. Team centre of the health system. members include the patient and GP.

Now, the person is at the centre of care. Depending on the practice and the patient’s needs, the team may also include practice Health services in NSW operate in a network, administration staff, practice nurses, and allied with the most commonly used services located as healthcare providers such as physiotherapists close to home as possible, and more specialised or psychologists. services (like transplants) located within the health network, but clustered at major hospitals like Sometimes a patient requires care from Westmead. other services, such as community nursing, specialists, a hospital, non-government support A network is more effective, more efficient, and organisations or social care services. creates more opportunities for staff to become experts in specialties such as trauma, cardiology These services form part of the healthcare and cardiovascular surgeries, and other less neighbourhood. common areas of practice including transplants. The patient and the medical home remain at High demand services such as high volume, low- the centre of this healthcare neighbourhood. risk surgery can also be established as centres of excellence in the network to help reduce waiting In accordance with the principle of coordinated times, and enable appropriate teaching and care, the neighbourhood supports the medical training capabilities to the future generation home and remains connected with it. of health workers. For more information visit aci.health.nsw.gov.au

Our change enablers

EFFECTIVE SAFETY AND RESEARCH AND EDUCATION AND To make these significant changes, we COMMUNITY QUALITY INNOVATION TRAINING rely on a number of enablers to drive the PARTNERSHIPS changes to our health services. Growing Good Health in Western Sydney Good Health in Western Growing These enablers, along with the drivers, priorities and strategies have been reviewed at all levels, and considered in conjunction with other key WSLHD plans to identify eight key challenges (pages STRATEGIC ENHANCED INVESTMENT IN WORKFORCE INFORMATION INFRASTRUCTURE

Health Services Plan 13-20) which form the core of the Health PLANNING TECHNOLOGY AND Services Plan. COMMUNICATIONS 8 Our healthcare neighbourhood

COMMUNITY CARE ORGANISATIONS PSYCHOLOGIST SCHOOL

RADIOLOGIST

DENTIST PODIATRIST

COMMUNITY HEALTH CENTRE

PATIENT SPIRITUAL ORGANISATIONS COMMUNITY HEALTH NURSE CARER FAMILY

COMMUNITY CARE ORGANISATIONS HOME PHARMACIST

PRACTICE GP PRACTICE SOCIAL CARE NURSE STAFF SERVICE HOSPITAL

VIRTUAL AND CO-LOCATED SERVICES

ALLIED HEALTH MEDICAL PROFESSIONAL PATIENT-CENTERED SPECIALIST MEDICAL HOME MODEL

LOCAL COUNCIL RESIDENTIAL AGED CARE FACILITY Growing Good Health in Western Sydney Good Health in Western Growing

Adapted from ACI Patient Centered Medical Home Health Services Plan

9 Challenges for change

Rapid population growth and increasing healthcare costs are presenting a challenge for health providers at every level.

We can nurture and expand our partnerships, networks and service integration in our healthcare neighbourhood, and we can focus on “bench to bedside” research to promote innovative translational research which can be directly applied to improved patient care.

Hospitals will always have an important role in managing illness and injury, however their role is changing. Increasingly, services will be provided in the home and community.

WSLHD needs to continue to provide services within an agreed budget, but we can make better use of our resources by transitioning from a hospital-centred organisation to a health-centred one.

If we make some critical adjustments now, we can continue to serve our community effectively, well into the future. Our focus is to help people to get well and stay well, and to reduce avoidable hospital admissions.

Addressing increasing levels of mental illness, obesity, diabetes and other chronic conditions in our community helps keep people out of hospital.

When people do need to come to hospital, better support at home will help patients and carers manage more effectively when they return home.

Importantly, we can nurture an enterprise culture – an organisation committed to research and education, building a culture and capacity for excellence, which helps us attract and retain valuable healthcare staff.

We have identified eight priorities to help us grow better health in Western Sydney. Growing Good Health in Western Sydney Good Health in Western Growing Health Services Plan

10 WORKING TOGETHER

GROWTH OPPORTUNITIES HEALTHY AND WELL

Challenges for ENABLE MENTAL change HEALTH

GROW CARE AT FACILITIES HOME

NETWORK AND CONNECT

WORKING TOGETHER NETWORK AND CONNECT GROWTH OPPORTUNITIES Working with service partners to Enhance specialist services and Grow opportunities for staff provide better integrated care optimise clinical networking through health, research and and build an integrated health between WSLHD services education to enable us to system with robust digital health and facilities, and strengthen attract and retain the best connectivity. connections between services to healthcare staff, and provide improve integrated care. opportunities for the local HEALTHY AND WELL economy through employment Promote health, wellbeing and GROW FACILITIES and services; this includes health literacy for people living in Progress hospital the Westmead Innovation WSLHD. redevelopments and expansion District, the Blacktown Health to support growth and enable and Education Precinct, and MENTAL HEALTH new services and models of care. Auburn Hospital’s partnership Develop an integrated mental with the University of Notre ENABLE healthcare system with a greater Dame Australia as well as other focus on wholistic care of mental Invest in areas which enable services and partnerships. health conditions, and better transformation in healthcare partnering with patients to delivery, including: manage their own mental health. - Community engagement - Safety and quality CARE AT HOME - Workforce Growing Good Health in Western Sydney Good Health in Western Growing Broaden care options at home - Information and and in other community settings communication technology and enhance community health - Research and innovation facilities. - Education and training - Corporate and business

initiatives. Health Services Plan

11 The plan for 2026

Unprecedented advances in technology are driving innovation, and redefining what healthcare means to patients. In effect, it is turning our services inside In the future, the Patient out as we move from a hospital-focused Centred Medical Home model will be the norm. There will model of care to a flexible, responsive be more care at home and model that meets our patients’ needs, in the community, and more whether that is care in the home, individualised care delivered by GPs with the support of our telehealth, apps for health, or more health networks, because that’s services in community settings. what consumers expect.

Here’s a summary of our plan to 2026, based on our eight key priorities to help us grow good health in Western Sydney. You can read the full version of the plan on our website.

wslhd.health.nsw.gov.au Growing Good Health in Western Sydney Good Health in Western Growing Health Services Plan

12 1. Work MOVE FROM A HOSPITAL-FOCUSED together CARE MODEL

We want to reform service delivery by connecting more purposefully with primary care and other health providers to create a more effective health service for patients.

This challenges us to use our existing digital networks more effectively, and to take TO A FLEXIBLE, advantage of new and emerging technology RESPONSIVE HEALTHCARE-FOCUSED to help to improve communication between ORGANISATION TO health partners. KEEP PEOPLE HEALTHY AND WELL

Our plan

> Work towards a digital hospital environment by supporting existing initiatives such as eMeds and eMR

> Promote virtual health technology, making it easier for patients and their primary healthcare providers to access services closer to home

> Educate patients and carers about the electronic health record to improve access to information

> Target partnerships which support our priority groups including Aboriginal people, children, young people and families, people with chronic and complex diseases, people with mental health issues, and older people > Continue our integrated multisector Western Sydney Our partners Diabetes initiative, which works across sectors to prevent and manage diabetes more effectively

> Collaborate with interagency partners including LOCAL GPs SYDNEY Family and Community Services (FACS), Education, DIRECTLY AND CHILDREN’S Police, Juvenile Justice, Department of Premier and THROUGH HOSPITALS Cabinet, and Western Sydney University (to roll out WESTERN NETWORK SYDNEY INCLUDING THE the Western Sydney Service Delivery Reform across PRIMARY CHILDREN’S a wide range of initiatives) HEALTH HOSPITAL AT NETWORK WESTMEAD > Progress other multisector initiatives, with an emphasis on early intervention. Growing Good Health in Western Sydney Good Health in Western Growing GREATER INTERAGENCY WESTERN DELIVERY ABORIGINAL REFORM HEALTH SERVICE PARTNERS Health Services Plan

13 I

2. Healthy Our plan > Empower and engage consumers in health promotion and self-management activities and well e.g. Get Healthy information and coaching service. Visit gethealthynsw.com.au

> Expand health promotion activities for Promote health literacy and individuals, specific population groups and the health and wellbeing of broader community e.g. falls prevention and evidence-based intervention to stop or people living in WSLHD reduce smoking

We urgently need to prevent serious illness by > Focus efforts on improving the health, promoting healthy lifestyles and empowering wellbeing and health literacy of Aboriginal people to take control of their health. people including promoting the best start to life and supporting Aboriginal people to Western Sydney is facing an epidemic of make healthy lifestyle choices obesity and related conditions such as diabetes. We need to take action. > In partnership with the community and other organisations, develop and implement We need to connect meaningfully with a multicultural health strategy for WSLHD patients and carers so they can make informed to enhance the care of culturally and decisions about their own healthcare. We also linguistically diverse (CALD) populations need to reform the way we communicate health including specific consideration of the needs information so that advice is understood, not of newer refugee populations just heard. > Develop a strategy to promote healthy ageing and early intervention for older people

> Develop a WSLHD obesity prevention and management plan

> Collaborate with partners to foster good About health literacy urban design which contributes to liveability and population health and wellbeing. Health literacy is about how people understand health information, use it Our partners to make informed decisions, and act upon these decisions to manage their health and wellbeing. GREATER WESTERN WSLHD AND Health literacy is important because it ABORIGINAL HEALTH UNIVERSITY OF shapes peoples’ health, and the safety SERVICE SYDNEY HEALTH and quality of healthcare. Low levels LITERACY HUB of individual health literacy contribute to poorer health outcomes, increased risk of an adverse event, and higher THE CHILDREN’S WSLHD CONSUMER healthcare costs. HOSPITAL AT COUNCIL WESTMEAD Source: Australian Commission for Safety and Quality of Healthcare (ACSQHC)

WESTERN SYDNEY OTHER PROGRAM

Growing Good Health in Western Sydney Good Health in Western Growing PRIMARY HEALTH AND SERVICE NETWORK PROVIDERS INCLUDING NSW HEALTH

LOCAL COUNCILS SCHOOLS Health Services Plan

14 3. Mental Our plan > Increase the focus on prevention and early intervention by intervening early in the course of health the illness e.g. for young people, and at times of transition when clients are stepping up or down levels of care matters > Continue to expand the perinatal mental health service (statewide role) Develop an integrated mental > Expand co-design with carers and consumers health system, with a greater > Improve the general health and wellbeing of focus on the wholistic care of people with mental illness people with a mental illness > Enhance the capacity and capability of the mental health workforce including peer, Western Sydney Local Health District’s Mental Health Aboriginal, and multidisciplinary trained staff Services support people with a range of mental illnesses and disorders, at all stages of life. > Improve recovery-oriented, trauma informed and family-focused care All treatment is oriented towards recovery. Safe and high quality trauma-informed mental healthcare takes – Co-design of services and facilities with the whole person into account, and can significantly consumers, carers and clinicians improve people’s health and quality of life by restoring – Embed peer workers and further develop the their independence, and reducing unnecessary Peer Network hospitalisation. - Work with the Western Sydney Aboriginal Health Collaborative It is also vital for the wellbeing and safety of clients’ carers, families, friends and the community. - Trauma informed care and reduced seclusion and restraint Our partners > Make care more connected e.g. strengthen regional planning with Western Sydney Primary Health Network and reorientate mental health services to achieve a balanced investment in CLIENTS AND THEIR WESTERN SYDNEY service priorities, within a regional context CARERS, FAMILIES PRIMARY HEALTH AND COMMUNITY NETWORK & GPs > Provide safe, high quality and client- focused care by reducing coercive practices, personalising rehabilitation programs and improving physical healthcare SYDNEY CHILDREN’S NON-GOVERNMENT HOSPITALS NETWORK ORGANISATIONS > Act to prevent suicide by improving follow-up from ED after self-harm presentation, and using evidence-based clinical interventions FAMILY AND JUSTICE HEALTH AND COMMUNITY SERVICES FORENSIC MENTAL > Enhance services in community settings & NSW DEPARTMENT HEALTH NETWORK OF EDUCATION > Optimise future capital investment to deliver safe, therapeutic and dignified care in modern, purpose-built facilities co-located on general hospital sites AMBULANCE SERVICE NSW POLICE NSW > Maximise opportunities for information technology solutions to improve integrated care Sydney Good Health in Western Growing MORE INFORMATION: and partnerships with service providers. The Health Services Plan: Growing Good Health in Western Sydney supports WSLHD Mental Health Services to continue to develop services in line with NSW Living Well and Commonwealth reforms.

Visit nswmentalhealthcommission.com.au Health Services Plan

15 4. Care CARE at home PATIENT EDUCATION

Broaden care options at home and in other community settings, and enhance community What is Virtual Health? health facilities Virtual health uses digital and communications Community expectations of healthcare technologies to provide care and education have changed significantly in the last to patients. decade, with many patients and families preferring to receive their healthcare at Virtual health uses telecommunication techniques to home or in their community. This priority provide telemedicine, medical education, or health encourages us to think differently about education over a distance. This could include email, how and where we deliver care. apps, teleconferencing or other technology.

Telehealth uses telecommunication technology to Our plan exchange health information and provide healthcare services across geographic, time, social and > Enable more care to be delivered cultural barriers. For example, doctors consulting at home and in other community about specialist imaging, multidisciplinary teams settings including general practice and teleconferencing about complex cases, or dialysis integrated community health centres patients emailing their health information to their e.g. reassessing whether some services clinician for ongoing monitoring. currently provided in a hospital could Virtual health connects clinicians, patients, care teams be provided in a community health and health professionals to provide health services, centre, in general practice, or via virtual and support patient self-management. health

> Progress current opportunities to deliver more care in home settings e.g. through Hospital in the Home (for children as well as adults), Integrated Our partners and Community Health’s Complex and Chronic Care initiatives, and aged care services GENERAL AGED CARE > Progress facility planning processes PRACTITIONERS SERVICES AND RESIDENTIAL AGED for priority community health facility CARE FACILITIES redevelopment needs at Merrylands, Blacktown and other potential locations SILVER CHAIN THE CHILDREN’S GROUP (PALLIATIVE HOSPITAL AT > Enhance the workforce and its CARE PROVIDERS) WESTMEAD capabilities to deliver expanded home-based and community-based care. WESTERN SYDNEY NON-GOVERNMENT Growing Good Health in Western Sydney Good Health in Western Growing PRIMARY HEALTH ORGANISATIONS NETWORK

OTHER CARE PROVIDERS Health Services Plan

16 5. Network Our plan > Formalise networking arrangements for access to specialist consultation between clinical and connect services across WSLHD facilities, and with primary care and other partners > Explore opportunities to provide telehealth Enhance specialist services and services between hospitals, or between optimise clinical networking hospitals and GPs or other primary care providers – this would provide easier access between WSLHD services to specialty services in the community e.g. and facilities in line with role continue to develop the digital health plan and delineation requirements roadmap > Implement proven health technologies that We currently have five hospitals, seven community will allow more care to be delivered at home health centres, and hundreds of staff working in > Make it easier for young people with complex, other locations in the Western Sydney community long term conditions to transition from and with other service providers. Specialist paediatric to adult services services play an important role in the network of > Progress improvements in advance care care we provide to the community of Western planning Sydney. > Develop collaborative care for patients with a Better connections between services will also help us mental illness who require physical healthcare strengthen our network, and identify the workforce > Implement NSW Health Better Value and resources we need for the safe delivery of clinical Healthcare initiatives requiring change across services. multiple disciplines and specialties, including management of osteoarthritis, osteoporotic refracture prevention, an integrated local Our partners musculoskeletal service, and falls in hospitals > Continue to roll out, learn from and apply Whole of Health initiatives to improve access to care and patient flow across the District AMBULANCE SERVICE NSW > Advocate for development of a Westmead Precinct medihotel to support Westmead AGENCY FOR CLINICAL INNOVATION Hospital models of care > Progress key priorities for specialist services (see below): CANCER INSTITUTE NSW

CLINICAL EXCELLENCE COMMISSION Specialist services

NON-GOVERNMENT ORGANISATIONS DIAGNOSTIC WOMENS’S HEALTH SERVICES AND NEWBORN NSW HEALTH PATHOLOGY

EMERGENCY ORAL HEALTH MEDICINE AND ST JOSEPH’S THE CHILDREN’S CRITICAL CARE HOSPITAL, AUBURN HOSPITAL AT (AS PART OF ST WESTMEAD PAEDIATRICS VINCENT’S HEALTH (AS PART OF NETWORK) SYDNEY CHILDREN’S INTERVENTIONAL

RADIOLOGY Sydney Good Health in Western Growing HOSPITALS NETWORK) SURGERY AND ANAESTHETICS

MEDICINE SPECIALTIES NEUROSCIENCES Health Services Plan

17 6. Grow Our plan > Complete and commission Westmead Redevelopment Stage 1 including a facilities new Central Acute Services Building for operating theatres, wards, and interventional suites, and extensive refurbishment of existing facilities, Progress hospital supported by new Parramatta Light redevelopments to support Rail and Westmead Railway Station growth and enable new services enhancement Visit westmeadproject.health.nsw.gov.au and models of care > Deliver a new and modern Westmead Contemporary healthcare environments are most Mental Health Complex, subject to effective when they support the latest funding clinician-led models of care so staff can deliver > Progress plans for Westmead effective and efficient services. Facilities also Redevelopment Stage 2 contribute to a positive organisational culture by providing satisfying, contemporary places to work. > Complete and commission the Blacktown Hospital Stage 2 expansion Dynamic and evolving, Westmead Hospital will remain with a new acute services building for at the heart of the District, providing a comprehensive emergency, intensive care, operating level of services from birth to end-of-life care. theatres, birthing, maternity, women’s Blacktown Hospital is growing to become a second health and paediatrics, and further major tertiary hospital for Western Sydney, and refurbishment for gastroenterology, expansion projects at Mount Druitt Hospital and endoscopy and outpatients Auburn Hospital are already completed. Visit bmdhproject.health.nsw.gov.au Clinical support services, such as pathology and > Progress planning for development of imaging will also expand to support our growing a healthcare facility in the Rouse Hill facilities, either directly, or in collaboration with locality our District partners. > Redevelop Blacktown Hospital’s Mental Health facilities, subject to funding Our partners > Optimise recently completed facilities at Mount Druitt Hospital including new MRI unit, Centre for Addiction WESTMEAD BLACKTOWN HEALTH Medicine, Community Dialysis Centre INNOVATION AND EDUCATION and expanded surgical facilities DISTRICT PRECINCT Eleven health, INCLUDING including a new pre-admissions clinic, education and research WESTERN SYDNEY recovery and digital theatre partners, and business UNIVERSITY partners > In the future relocate satellite dialysis service at Auburn Hospital into the community NSW HEALTH INFRASTRUCTURE > Ensure our built environments support future service growth and

Growing Good Health in Western Sydney Good Health in Western Growing expansion. Health Services Plan

18 7. Growth opportunities

Actively partner in developing Our partners health and education precincts, and Westmead Innovation District Developments NSW HEALTH WESTERN SYDNEY INFRASTRUCTURE UNIVERSITY Westmead is emerging as a world-leading precinct for health, education, research and innovation, and has the potential to drive significant economic prosperity GREATER SYDNEY TRANSPORT FOR COMMISSION NSW in Western Sydney. Blacktown is also growing to be a second tertiary hospital for Western Sydney with a maturing education and research presence. LOCAL COUNCILS PRECINCT We now have a once-in-a-generation opportunity to PARTNERS transform our organisation, and to compete nationally and internationally for the best clinical, education and research staff. UNIVERSITY OF OTHER HEALTH, SYDNEY EDUCATION, RESEARCH AND BUSINESS Our plan PARTNERS

> Champion the development of the Westmead Innovation District as a major contributor to the economy of Western Sydney and an attractor for the world’s best talent

> Facilitate the Westmead Research Hub and a greater university presence

> Advance the Blacktown Health and Education Precinct, growing a greater university education and research presence. Growing Good Health in Western Sydney Good Health in Western Growing Health Services Plan

19 8. Enable

Invest in enablers for Our partners transforming healthcare delivery in WSLHD OUR PATIENTS, OUR STAFF CONSUMERS Every major change needs support to succeed. CARERS AND This is our toolkit for making and sustaining change in COMMUNITY our culture, workforce, services and facilities.

WSLHD CONSUMER WSPHN CONSUMER COUNCIL ADVISORY COUNCIL Our plan

> Consult, co-design and partner with consumers eHEALTH NSW UNIVERSITIES and community to plan, deliver and evaluate our health services HEALTH TAFE AND OTHER > Build the workforce of the future by designing EDUCATION EDUCATIONAL satisfying working environments, and creating a AND TRAINING INSTITUTIONS supportive and inquisitive culture which attracts the INSTITUTE (HETI) world’s best health professionals

> Invest in information technology which supports CARERS NSW CLINICAL better patient outcomes EXCELLENCE COMMISSION (CEC) > Champion education and training initiatives

> Support research and innovation AGENCY FOR HEALTH CLINICAL CONSUMERS NSW > Continue to improve patient safety and service INNOVATION (ACI) quality

> Implement corporate support and HEALTHSHARE WESTERN SYDNEY business initiatives. NSW PRIMARY HEALTH NETWORK (PHN) Visit wslhd.health.nsw.gov.au for more information about those plans.

NSW POLICE NSW AMBULANCE Growing Good Health in Western Sydney Good Health in Western Growing Health Services Plan

20 Next steps for staff

The Health Services Plan is designed to help you start a discussion with your colleagues about these topics:

PERSON GPs

HOW TO PUT THE PERSON HOW YOU CAN ENGAGE AT THE CENTRE OF CARE, MORE CLOSELY WITH PROMOTE THEIR HEALTH GPS TO WORK TOWARDS AND WELLBEING, AND THE PATIENT-CENTRED EMPOWER THEM TO BE MEDICAL HOME MODEL A DECISION-MAKER WITH YOUR SUPPORT

SERVICE RESOURCES

HOW YOUR SERVICE HOW YOU PRIORITISE NEEDS TO CHANGE AND ALLOCATE YOUR TO MEET EMERGING RESOURCES INCLUDING HEALTHCARE NEEDS BUDGETS, PROGRAMS AND STAFF Growing Good Health in Western Sydney Good Health in Western Growing Health Services Plan

21 The Health Services Plan is available on the WSLHD intranet Next steps and internet. Here you will find for patients, the detailed plans for each facility and the following services: carers and > Population health, community-based and integrated community care services

> Mental Health Our Health Services Plan has been reviewed by the WSLHD Consumer Council and their > Oral Health feedback has been incorporated. > Women’s and Newborn Health If you would like to comment, or provide > Paediatrics feedback, please contact WSLHD Health Services Planning and Development. > Medicine Specialties

> Surgery and Anaesthetics

> Emergency and Critical Care Next steps > Clinical support services. for service Please take the time to read the introduction and the relevant sections to help inform your planning providers, for service delivery. GPs and