Working together to make safer Integrated Risk Management Plan 2019-2022

www.cornwall.gov.uk © Catrina Lombardi

2 Cornwall Fire and Rescue Service | Integrated Risk Management Plan 2019-2022 Contents

04 Welcome 06 Cornwall profile 09 Fire Authority 10 Cornwall Fire and Rescue Service 14 Our vision and values 15 How we develop our Integrated Risk Management Plan (IRMP) 17 How we identify and manage risk 21 Our priorities 22 How we deliver our services to meet our priorities 37 Key performance indicators

Cornwall Fire and Rescue Service | Integrated Risk Management Plan 2019-2022 3 Welcome Dynnargh

Welcome to our 2019 - 2022 Integrated Risk Dynnargh dh’agan Towl Dyghtyans Argol Management Plan which describes how Cornwall Ewngemyskys 2019 – 2022 hag a dheskrif fatel Fire and Rescue Service will effectively and wra Gonis Tan ha Sawyans Kernow dyghtya yn efficiently manage risk from fire and other effeythus hag yn effeythadow argol a dan ha emergencies across Cornwall. The core focus goredhommow erel a-dreus Kernow. An fog is the activities we undertake to meet our kolonnen yw gwriansow ni dhe omgemeres rag requirements of the Fire and Rescue Services kollenwel agan gorholedhow yn-dann Reyth Act 2004 but we work in collaboration across Gonisyow Tan ha Sawyans 2004 mes ni a ober yn Cornwall to achieve our vision of ‘working kesoberyans a-dreus Kernow dhe gollenwel agan together to make Cornwall safer’, so we have ragwel a 'oberi warbarth dhe wul Kernow salwa', included website links throughout this document ytho ni re sysnas ynno kevrennow gwiasva dres to provide access to additional information. an skrifen ma rag provia hedhas dhe gedhlow keworansel.

Paul Walker Chief Fire Officer

This document explains our priorities, the An skrifen ma a dhispleg agan ragwiryow, an services we deliver and how we use our gonisyow a dhelivryn, fatel on ni arayys ha resources to reduce or eliminate risk within fatel dhevnydhyn agan asnodhow rag lehe po our unique, challenging geographic and defendya argol y’gan profil argol doroniethel demographic risk profile. How we measure and ha demografek chalenjus hag unnik. Deskrifys improve our performance alongside outline yw fatel vusuryn ha gwellhe agan gwrythyans future plans to shape our services is described. keffrys ha towlow devedhek linennys rag shapya Understanding the dynamic nature of our agan gonisyow. Gans pymp milvil a vysytyoryon risk profile with five million annual visitors to dhe Gernow pub bledhen, yth yw alhwedhel Cornwall and the impact of Cornwall’s economic dh'agan sewena y konvedhyn gnas dhynamek and housing growth ambitions will be key to our a'gan profil argol, ha strekys a ughelhwansow success. rag tevyans Kernow yn hy erbysiedh ha treven.

Sue James Cornwall Council Portfolio Holder for Environment and Public Protection

4 Cornwall Fire and Rescue Service | Integrated Risk Management Plan 2019-2022 I welcome Cornwall Fire and Rescue Service My a dhynnergh Towl Dyghtyans Argol Kowalhes (CFRS) 2019-2022 Integrated Risk Management 2019-2022 GTS Kernow (Gonis Tan ha Sawyans) Plan with the continued focus of “Working gans an fog parhus Kesoberi dhe wul Salwa together to make Cornwall safer” and I look Kernow ha my a vir war-rag dhe dhrehevel war forward to building on our existing innovative agan restransow nowythyansek kesoberek collaborative arrangements. Working in a-lemmyn. Ha ni owth oberi yn Keskowethyans partnership to monitor our performance, dhe worwolya agan performyans, displegya developing new areas of work and targeting lownow nowydh ha kostenna agan asnodhow, our resources, we will continue to deliver y hwren ni pesya delivra sewyansow sawder positive community safety outcomes to kemenethek posedhek dhe drigoryon, negysyow residents, businesses and visitors to Cornwall, ha vysytyoryon dhe Gernow keffrys ha delivra as well as deliver safe, resilient and connected kemenethow salow, gwedhyn ha junys. Awos my communities. As I am leading nationally for dhe ledya yn kenedhlek Desedhegoryon Greslu Police and Crime Commissioners on road safety, ha Galweyth war sawder fordhow, kesoberi dhe working together to make Cornwall’s roads safer wul salwa fordhow Kernow ha lehe an niver a dus and reducing the number of people killed or yw ledhys po shyndys yn sad war agan fordhow a seriously injured on our roads remains a priority bes dhe vos ragwir ragov. for me.

Alison Hernandez Police and Crime Commissioner for Devon and Cornwall

Cornwall Fire and Rescue Service | Integrated Risk Management Plan 2019-2022 5 Cornwall profile 4.7 of residents live in rural million visitors annually 40% towns and villages

Age profile by 2025 Resident population over Aged 75 - 84 increase by 47% Aged 85+ increase by 36% 560,000 male: 49% (270,000) predicted29 increase% of female: 51% (289,000) lone households in South West by 2041 People 21% residents 96% of our residents are white British, have long-term limiting 1.8% non-white, 2.5% white non-British, illness compared to 18% 0.8% mixed, 0.6% Asian, 0.1% black and nationally 0.2% other ethnic group [2011 census]. 23,500 residents born outside the UK and 2,100 people do not speak English as their residents1 in aged4 main language. 65 or older

Census figures predict by 0 0 0 2031 increase in number 46, of homes will grow and by between 70, 0 0 0

46,000 non domestic premises including: 10,000 Retail premises Households 8,300 Hotels, motels, guest houses 5,600 Industrial premises 2,800 Offices Cornwall Local Plan 2,550 2010 - 2030 Target additional beds for older persons care Businesses by 2030 Equivalent to nearly Set to increase over coming House price to earnings ratio years by around 704,000m2 minimum of 52,500 homes of floor space 100full size football pitches by 2030 at an average rate 9:1 of about 2,625 per year These are the things we need to consider when looking at how we deliver our services

6 Cornwall Fire and Rescue Service | Integrated Risk Management Plan 2019-2022 2006 - 2016

increase in vehicles registered14.3% (2016 total 382,100) 4,616 miles of roads Place August 2016 traffic volume 24% higher than average miles and 57% higher than January of trunk 96 roads Cornwall 1375m2 674 337 miles of miles of coastline principal roads

44% of households are 'just about managing' with total earnings below £20,000 Poverty Households Average house price of homes in Predicted rise in £258k 14% fuel child poverty poverty nationally by 2020

Latchbrook South Treneere 3,500 within the top () 89% least within the 2% additional extra care deprived most deprived 42% housing units by 2025 in England in England of homes not (to help people to live connected to the independently in their Cornwall has areas of both visible wealth mains gas own homes) as well as visible and hidden poverty These are the things we need to consider when looking at how we deliver our services

Cornwall Fire and Rescue Service | Integrated Risk Management Plan 2019-2022 7 The national picture Responsibility for fire and rescue services in England sits with the Home Office. There are many changes and reforms to fire and rescue service policy which is being implemented which fit into three key themes: • efficiency and collaboration – we have a statutory duty to collaborate with other emergency services in the Policing and Crime Act 2017, to include co-response, co-location, joint /national procurement • accountability and transparency – including the introduction of Her Majesty’s Inspectorate of Constabularies and Fire & Rescues Services (HMICFRS) • workforce reform – flexible duty systems, apprenticeships, diverse workforce, attracting and retaining staff, professional leadership, talent pipeline, service culture and staff engagement, national professional standards HMICFRS independently assesses the effectiveness and efficiency of police forces and fire and rescue services, providing information which allows the public to compare the performance of their fire and rescue service against others and used to drive improvements in the services they provide to the public. The HMICFRS inspect fire and rescue services regularly and report on efficiency, effectiveness and people – in line with the areas of reform. The changes will influence our future and we will need to ensure we consider the reforms and how we can play our part in fulfilling the government's commitment to deliver greater joint working between public services.

8 Cornwall Fire and Rescue Service | Integrated Risk Management Plan 2019-2022 Cornwall Council Fire Authority

The Fire Authority comprises of 123 elected provide the Committee with an Annual Statement Cornwall Councillors, overseeing the policy and of Assurance, for each year covered by the IRMP, delivery of our fire and rescue services. We have which is a backward looking document aimed a Cabinet Member (Portfolio Holder) and part of at providing assurance that we are delivering an the portfolio responsibilities relate to the fire and efficient, effective and value for money service rescue service. and are working within the financial parameters set out in the Medium Term Financial Plan. The Scrutiny of our Integrated Risk Management Plan requirements for assurance are set out in Fire and (IRMP) is provided through Neighbourhoods Rescue National Framework for England. Overview and Scrutiny Committee who hold us to account on behalf of the Fire Authority. We

Cornwall Fire and Rescue Service | Integrated Risk Management Plan 2019-2022 9 Cornwall Fire and Rescue Service Cornwall Fire and Rescue Service (CFRS) is part of Cornwall Council and sits within the Resilient Cornwall Service of the Council. Resilient Cornwall also includes Community Safety, Resilience and Emergency Management, and Localism. We use the breadth of skills, experience and resources across Resilient Cornwall to help make Cornwall safer, ensuring the health, safety and wellbeing of people, places and the environment, as well as responding to fires and other emergencies.

There are a number of plans we work to. These and how they are linked is shown below and more detail on how we do this can be found in the Resilient Cornwall Service Plan.

Cornwall Council Business Plan

Resilient Cornwall Service Plan

Safer Goods and IRMP Cornwall Localism Services Strategy Partnership plan plan

10 Cornwall Fire and Rescue Service | Integrated Risk Management Plan 2019-2022 We cover the 13th largest geographic area of all responding at night. Uniquely, fire authorities in England but have one of the Community Fire Station is seasonally crewed, lowest population densities. In Cornwall there are moving from a day crewed system throughout 1.5 firefighters per 1,000 hectares in comparison the majority of the year to a 24-hour crewed to the England average which is 2.4 firefighters station during the months of July, August per 1,000 hectares. In more urban areas this and September. We have 24 community fire figure is as a high as 15 firefighters per 1,000 stations staffed solely by on- call firefighters. hectares. Approximately 70% of our firefighters are on call with the remaining 30% employed as wholetime We have 31 community fire stations across firefighters. Cornwall staffed by a range of crewing models to effectively manage and respond to emergencies Our Critical Control Centre handles 999 calls 24 and local risks. Two fire stations operate as hours 365 days a year, manages out of hours’ 24-hour wholetime shiftCornwall with additional Fire, on callRescue calls and for some critical council departments and firefighters. Five stationsCommunity are staffed as daySafety Servicemonitors CCTV for a number of town and parish crewed by wholetime firefighters between the councils, all providing an efficient approach to hours of 7am and 7pm with on call firefighters working together to make Cornwall safer.

wholetime126 Cornwall Fire, Rescue and firefightersCommunity Safety Service

officers30 and operational managers Delabole Launceston Bude

Padstow Delabole Launceston 27 specialist officers* St Columb Wadebridge Callington St Columb Bodmin Newquay LiskeardNewquay St Dennis LostwithielPerranporth Saltash St Dennis Perranporth 10 Polruan tri-service St Austell LooeTruro MevagisseyTorpoint St FoweyIves Tolvaddon safety officers HaylePolruan St. Mawes St Just MevagisseyHelston Falmouth Penzance St Ives Tolvaddon St. Keverne Mullion St. Mawes 428 St Just Falmouth Penzance on-call St. Keverne firefighters** Mullion Key

Service Headquarters Including Critical Control Centre, Training, Engineering Workshops and Stores, Service Support, Emergency Management, Prevention, Protection, Road Safety and Community Safety Team. 17 Wholetime Day Sta ed Station critical control Wholetime Shift Station centre staff 86 On-Call Station non-uniformed Drug, Alcohol and Domestic Abuse Services staff Service Delivery Admin - for community safety information Key Emergency Services Community Station

*e.g. training instructors and fire safety officers ** fluctuates throughout Servicethe year due Headquarters to retention and recruitment Including Critical Control Centre, Training, Engineering Workshops and Stores, Service Support, Emergency Management, Prevention, Protection, Road Safety and Community Safety Team. Wholetime Day Sta ed Station Wholetime Shift CornwallStation Fire and Rescue Service | Integrated Risk Management Plan 2019-2022 11 On-Call Station Drug, Alcohol and Domestic Abuse Services Service Delivery Admin - for community safety information Emergency Services Community Station We have a dedicated team of staff to undertake watches to develop and deliver local projects fire and road safety awareness, other community aligned to the risks in their station areas. safety initiatives and support our 18 wholetime Our budget 2019-2020 2020-2021 2021-2022

Prevention, Protection, Response £11,633 £11,844 £12,078

Service Development and Improvement £5,913 £5,663 £5,631

Community Safety and Localism £4,752 £4,772 £4,806

Resilient Cornwall net revenue budget £22,298 £22,279 £22,515 The budget figures above include saving £0.553 £0.486 £0.492 targets of

Resilient Cornwall has a budget of £22.3 million The financial parameters we work within are set for 2019-2020 which represents approximately out in the Council’s Medium Term Financial Plan £3 out of every £100 the Council receives to fund which outlines our overall budget and identifies the gross budget. From the £22.3 million, £11.6 any savings we are required to make over the million is the operational part of the budget coming years. The budget for the three years of used to fulfil our statutory function of delivering this IRMP is set out above and over the lifetime our IRMP through prevention, protection and of this IRMP (2019-2022) we are required to find response activities. £5.9 million pays for the £1.5 million in savings. We have action plans in upkeep and running of our buildings, including place for delivering the savings by looking at cost our community fire stations. It pays for our recovery and efficiencies, including staff contracts engineering workshops, where our equipment and structure whilst maintaining focus on the and vehicles are tested, repaired and maintained priorities and ensuring our resources are aligned to as well as training and development to ensure community risk and the demands on our service. all operational staff are appropriately trained to The response part of the budget is profiled on the maintain their competency in firefighting and basis of previous years’ incidents and predicted rescue skills and techniques. It also supports future demand for response activity, however our policy development and service business due to the unpredictable nature of response, and activities. £4.7 million pays our Critical Control an increase in some types of incidents, demand Centre, community safety, resilience and at times may be greater than the profiled emergency management and localism functions budget for that period. If this happens, we try to to provide the broader Resilient Cornwall services balance the overall budget, for example drawing which you can find out more about at on savings made elsewhere across the wider www.cornwall.gov.uk/fire. Resilient Cornwall service. If we are unable to We recover some costs through Phoenix Services, manage this in service we look to the Council to which is our external service and training support us in balancing the budget. provider working across Cornwall to deliver high quality solutions including first aid, fire safety and driver training.

12 Cornwall Fire and Rescue Service | Integrated Risk Management Plan 2019-2022 As a result of the capital programme we now have Capital budget eight Vauxhall Grandland X vehicles operational as tactical officer response cars. These vehicles We have a one-off capital budget of £27 million were chosen as they offered significant savings which funds a 15-year planned programme to over the lifetime of the vehicle as well as having replace ageing vehicles, equipment and IT with the best features to cope with icy and snowy more up-to-date ones aligned to modern-day conditions, flooding and muddy farm lanes, risks and maximising new technologies. which can make it difficult for an officer to reach For example we are replacing some of our large an incident. ‘type b’ fire engines with equally capable, but We will continue to assess, procure, renew and smaller, lighter ‘light rescue pumps’, which are replace our vehicles and equipment to meet more environmentally friendly than the current current and future operational needs, user 12 and 14 tonne appliances. These vehicles requirements and the needs of the communities not only have reduced fuel emissions, but will we serve. The programme will ensure that our give us better access to the 24% of rural roads capability and effectiveness is aligned to our risk in Cornwall which are less than 5 metres wide. reduction activities. Over the three years of this We have already introduced a new frontline IRMP we will have 15 new 12 tonne appliances, appliance for Fowey Community Fire Station, a new line rescue vehicle, improved crash with a narrower 12 tonne chassis, which is rescue hydraulic equipment and new personal tailored to the local risk profile. protective equipment for firefighters, such as We recently took delivery of a new replacement helmets, boots, tunics, gloves and high visibility fire boat which is used for prevention activities as rescue jackets. well as an operational emergency fire and rescue The profiled budget for the capital programme marine response to the 100+ house boats in and for 2019-2022 is provided below. around the Falmouth, Penryn and areas.

2019/2020 (year 4) 2020/2021 (year 5) 2021/2022 (year 6) £8,488,400 £2,728,400 £994,000

Cornwall Fire and Rescue Service | Integrated Risk Management Plan 2019-2022 13 Our vision and values Our vision - Working together to make Cornwall safer

Our values We have a strong professional culture and a achieve our priorities and guide our professional set of core values that we believe in, that are behaviours, all of which are managed through our important to us and that we work to. We use performance management framework. them every day to influence how we work to

Service to our community by: Our people by practicing and promoting: • Working with all groups to reduce risk • Treating everyone fairly and with respect • Fairness and respect • Being answerable to those we serve • Recognition of merit • Striving for excellence in all we do • Honesty, integrity and mutual trust We aim to make Cornwall the safest place in • Personal development which to live, work and visit • Co-operative and inclusive working The people that work for our service are our greatest assets

Diversity in the service and the Improvement at all levels community by: of the service by: • Treating everyone fairly and with respect • Accepting responsibility for our • Providing varying solutions for different performance needs and expectations • Being open-minded • Promoting equal opportunities in • Considering criticism thoughtfully employment and progression within • Learning from our experience the service • Consulting others Challenging prejudice and discrimination • Making sure that Cornwall is the safest place to We must make sure we meet the needs live, work and visit means responding to new of our increasingly multicultural and challenges and adapting the way we work diverse community

14 Cornwall Fire and Rescue Service | Integrated Risk Management Plan 2019-2022 How we develop our Integrated Risk Management Plan (IRMP)

Our IRMP reflects the requirements set out in the how we deliver our services. The steps we take Fire and Rescue National Framework for England are shown in the diagram below. 2018. To embed our IRMP the activities are cascaded An IRMP identifies and assesses all foreseeable through team plans and form the basis of fire and rescue related risks and sets out how individual performance and goals. Performance we plan to mitigate these risks. Integrated risk is monitored and reported regularly at team and management planning is designed to give fire and service levels, through our wider governance rescue services the flexibility to use resources structure and informs our Annual Assurance in the most effective way to save lives, improve Statement, which outlines how well we have public safety and reduce emergency incidents. performed at the end of each year of the plan. We undertake a strategic assessment of our Our people are at the heart of what we do. The risks, which forms part of our risk based evidence health, safety and wellbeing of our staff, equality, profile (RBEP) this drives our evidence-led diversity and inclusion and safeguarding, are at decision making, and underpins our IRMP. We the centre of everything we do and are integral consult with the public, partners, our staff and to our approach to developing and delivering our elected members, to inform our priorities and IRMP.

Risk based evidence profile

Annual Assurance Consultation statement

Health, safety and wellbeing Community engagement, equality and diversity Performance monitoring Safeguarding IRMP

Individual performance and goals Team plans

Cornwall Fire and Rescue Service | Integrated Risk Management Plan 2019-2022 15 Health, Safety and Wellbeing Our specific equality objectives sit across our priorities demonstrating this is integral to the Maintaining safe, healthy, fit and well people delivery of our service, and we are undertaking is key to ensuring we can provide an efficient specific activities aligned to these objectives, and effective service. We are certified to the which are indicated in the How we deliver our international standard for health, safety and services to meet our priorities section on page 21. wellbeing, BS OHSAS 18001 and aim to move to the ISO 45001 occupational health and safety management system, taking our service to a Safeguarding higher level of health, safety and wellbeing. We actively work with and improve the lives of vulnerable residents within our communities Community Engagement, Equality and through our safeguarding work. All employees Diversity receive training and know what signs should alert them to making a safeguarding referral. We work to ensure our people fully understand We have safeguarding advocates within the how our core values link to their role. All our service to provide additional support if required employees understand equality and diversity and to provide advice on more complex referral and we aim to maintain a culture which is open, cases. This is underpinned by the service having honest and inclusive, where people can be the representation at a range of safeguarding groups best they can be, where change and challenge and boards to provide a joined up approach is welcomed and where we understand how across Cornwall. to accept and include everyone's differences to make us a stronger team through being celebrated for being ourselves.

16 Cornwall Fire and Rescue Service | Integrated Risk Management Plan 2019-2022 How we identify and manage risk

Due to the rural nature of Cornwall and dispersed Identifying risks nature of our population we have community fire To help us keep Cornwall safe we need to stations located in key areas across Cornwall. understand the risks to people, property and the When responding to emergency calls we mobilise environment. Risks are constantly changing and a minimum crew of five firefighters (both whole we need to make sure that we have the most up time and on-call), to ensure safe systems of to date information available to us. working. Other fire and rescue services operate We have a number of ways of identifying and safe systems of work with fewer people, but we assessing all the foreseeable fire and rescue have made this decision based on our unique related risks, which are outlined in the diagram geography and risk. We are in a unique position of on page 18. The key document that pulls all of having just one bordering fire and rescue service these risks together is our risk based evidence (Devon and Somerset) to provide additional profile (RBEP), which outlines current risks and support for larger scale incidents. future challenges associated with our unique We are one of only a few fire services in England geography as a peninsular, surrounded on to crew our fire engines with a competent crew three sides by water. It highlights the make-up of five. Although this can mean our turnout and/ of our population and how they live, such as or response time is slightly extended as a crew age, health, housing and deprivation and any of five firefighters is required to respond instead predicted future changes which may affect what of three or four, it does mean the first response services we need to deliver. It also includes some is immediately effective on arrival and can of the national risks we need to consider. The safely manage and deploy resources to save life, RBEP includes analysis of our incident data from property and the environment in the immediate across Cornwall from the last five years to help stages of an emergency incident. us understand changes over time and identify During periods of the year when the population any trends to help us understand the demands and potential risk increases in Newquay, we placed on our people and equipment and what implement our Newquay 24 crewing model and resources we might need now and in the future. staff Newquay Community Fire Station 24 hours a day. We have also increased cover at Liskeard where we are piloting an alternative day crewing Managing risks system focusing on protection and prevention Understanding the breadth of the risks and activities in the weekdays which is a model that undertaking detailed analysis, helps us identify could be transferrable to other towns dependant the highest risks to our communities and these on risk profiling. drive the priorities set out in our IRMP. Having identified these risks we are able to make decisions about how best to manage our service to ensure we are doing everything we can, with our available resources, to prevent and protect vulnerable people, properties and the environment and to ensure an effective and efficient response to 999 emergency calls.

Cornwall Fire and Rescue Service | Integrated Risk Management Plan 2019-2022 17 Prevent Incidents Integrated Risk • Prevention tool prioritises households at risk of fire Trend and fit for Home Fire Safety Checks and Management Plan Living Safe and Well visits Casualties • Initiatives and campaigns • Focus papers Community vulnerability Prioritisation Protect matrix • Protection tool identifies service Reputational impact prioritises businesses at risk of fire priorities for inspection programme Community profile • Initiatives and campaigns • Focus papers Response and People

National and local risk Risk Based • Station risk profiles Evidence communicate: Operational risk Profile o incident numbers strategic risk o service profile and priorities assessment o Cornwall profile Academic research • Operational asset review • Operational rota review Other analytical support National and local policy • Focus papers • Service plans Benchmarking • Team plans Resourcing • Performance indicators calculator Time spent • Analytical requests from: understands media context for o o Members Firefighters deployed service costs o other services other agencies Vehicles deployed o o Freedom of Information requests

We develop a number of products and tools Each of our community fire stations also has which help us understand where to target its own station risk profile, which outlines the prevention, protection and response activities, specific information relating to the communities as shown in the diagram above. For example around that station area. Crews use this our prevention tool provides details of the most to develop and target bespoke prevention vulnerable individuals in our communities and initiatives, delivered by station staff and aimed where to target home fire safety checks and living at improving safety and reducing local risks, for safe and well visits. We develop a protection the people and places outside of a 10 minute tool which help prioritise the businesses response from their station, as well as vulnerable most at risk of a fire and ensures we have an individuals and communities anywhere in their inspection programme aligned to these risks. station ground area. We also consider the demands being placed on our people and equipment so we can plan our Collaboration resources according to any trends or changes in CFRS is an active member of the South West the types of incidents we attend. We also use this Emergency Services Collaboration (SWESC). information to support our capital replacement We know local relationships are key to how our programme, ensuring we procure and replace emergency services operate in Cornwall and this equipment and vehicles according to risk. collaboration provides a mechanism to discuss, agree and develop the strategic and tactical operations at a local level, to improve community outcomes.

18 Cornwall Fire and Rescue Service | Integrated Risk Management Plan 2019-2022 SWESC is a collaboration of police, fire, We also have a local Fire and Police Board for ambulance, RNLI and coastguard from across the Cornwall and Devon; this has proved to be very south west region. The aim of the collaboration is productive in establishing wider relationships to seek to work together in a more efficient and and progressing actions which are more bespoke effective way to achieve a better service for the to the local needs of the services specifically most vulnerable people in our communities. within Cornwall and Devon.

Our Local Emergency Service Board has South West Emergency Service introduced more efficient and effective Collaboration has achieved more effective working through: working across our organisations, this includes: • Joint working between fire and police services to undertake • We attend collapsed behind closed data analysis on arson to inform doors – assisting ambulance service reduction strategies • Our crews involvement with missing • Joint business safety and prevention persons – assisting the police service campaigns • Sharing of information and data • Joint identification of vulnerable protocols people with police and fire service • Supporting the Office of Data jointly reviewing cases and Analytics in the creation of mobile developing community intervention phone apps for road safety plans • Drones – we are driving the use • Building local relationships and of the police drones which are sharing knowledge between police available to us from Plymouth inspectors and fire service watch managers • Joint training and leadership collaboration events

Cornwall Fire and Rescue Service | Integrated Risk Management Plan 2019-2022 19 We have a statutory duty to consider how we The role supports our service to target the most can collaborate with our emergency service rurally isolated areas and has now expanded colleagues to make the best use of available across Cornwall. Our TSSOs work in and around resources. As a rural fire service, we have Hayle, Liskeard, Bude, Fowey/Polruan, Hayle, benefited from the relationships we have built Looe, Lostwithiel, Perranporth, St Dennis, St Ives locally with our blue light partners to work and St Just. together to make Cornwall safer. We will continue For over 25 years we have provided a co- to work effectively with our blue light partners responder service to our most isolated rural to help and support the most vulnerable people communities, supporting the ambulance service. within our communities. This is undertaken by on-call firefighters from six One of our key successes has been the community stations serving the communities of development of the UKs first dedicated Tri- St. Keverne, St. Ives, Mullion, St. Mawes, Helston Service Safety Officer (TSSO) role with Devon and and Polruan. These people assist the local Cornwall Police (DCP) and South West Ambulance community and ambulance service by providing Service Foundation Trust (SWASFT), combining enhanced medical care until the arrival of an duties from across all three services. ambulance.

Co-responder incidents five year data

2013/14 2014/15 2015/16 2016/17 2017/18 Co-responder incidents 636 631 949 818 1305

We have seen an increase in the number partnership and together with Trading Standards of incidents we attend as a result of our and local businesses we also look at what we can collaborative work. For example our co- do to minimise the issues, for example, ensuring responder activities outlined above, and the commercial waste is stored appropriately to work we do to support other agencies, such as reduce the opportunity for arson-related activity the police and ambulance service with entry/exit and therefore the risk of fire. of people from homes and other premises. Cornwall has a strong One Public Estate We are a statutory partner of Safer Cornwall, programme delivering efficiencies through Cornwall’s Community Safety Partnership, co-location in shared facilities, and this led to of public, voluntary, community and private the successful pilot of an Emergency Services organisations who come together to make Community Station located at Hayle, where Cornwall’s communities safer, from the sharing police, fire and ambulance services have of information to delivering joined up prevention successfully co-located in a purpose built facility. activities. For example through the Safer We have an ongoing programme of work to Towns initiative we have links to issues such as explore and develop opportunities to further anti-social behavior, street drinking and rough share some of our community fire stations with sleeping, which can lead to an increased risk of police and ambulance colleagues. fire and other safety issues. Working across the

20 Cornwall Fire and Rescue Service | Integrated Risk Management Plan 2019-2022 Cornwall safer. We focus our resources on Our priorities these areas and use them to develop and deliver Taking into account the risks we have identified the activities set out in this IRMP, which we we have developed a set of priorities, which are review every year to ensure we are considering the things we think are most important to helping anything that may have changed in that time. Our us achieve our vision of working together to make priorities are:

Prevent To improve the health, safety and wellbeing of the people and communities most at risk.

Protect To protect businesses, people, the local economy and environment from fire and wider community related risks.

Respond To deliver an effective and efficient emergency response and recovery service both locally and to support national requirements.

People To ensure our workforce is professional, resilient, skilled, flexible and diverse. Working in a place that is safe, healthy and inclusive, where people feel valued for their contribution and role model our core values.

Perform To ensure we have the right systems, equipment, vehicles and information to deliver value for money services effectively and efficiently and which are appropriately governed and assured.

We undertake daily activities, as well as specific projects which will deliver the priorities and use key performance indicators to measure how we are progressing. Progress and performance is reported through a structure of meetings for officers and elected members who hold the service to account for our performance against our IRMP priorities.

Cornwall Fire and Rescue Service | Integrated Risk Management Plan 2019-2022 21 How we deliver our services to meet our priorities

Prevent Consultation: You said… To improve the health, safety and wellbeing of the people and 91.4% said we should continue to target communities most at risk. prevention activity outside our 10-minute response time Our evidence tells us that our highest local community risks are around fire safety and road traffic collisions. Therefore we will: Fire safety Aim to reduce the number and impact of In Cornwall last year there were 312 fires in identified risks, lead positive change in people’s homes which represents an average of five behaviour to improve their safety and work accidental fires occurring in homes in Cornwall together with our partners to identify and every week. Sadly a small proportion of these support the most vulnerable people in our fires result in loss of life or serious injury. Regional communities, by: and local research tells us there are a number of common factors which place someone at • Target prevention activities for vulnerable greatest risk of dying in a fire, these are: people living over 10 minutes outside of where our community fire stations are • Smoking located • living alone • Undertaking home fire safety checks • Poor housekeeping (HFSC) and moving towards delivering living safe and well visits; tailoring the Limited mobility • visits to an individual’s needs, relating • Mental illness to their health and lifestyle choices, Medication including illegal drugs supporting independent living. We aim • to target 40% of these in areas located • Alcohol over 10 minutes from our community fire • Older people stations • Prescribed and illicit drugs • Continue working with partner agencies including residential social landlords, • Mobility Age UK Cornwall, Alzheimer’s Society and We also know from our risk based evidence Disability Cornwall to undertake HFSC on profile, our service covers a very rural area with our behalf approximately 40% of our population living in rural towns and villages.

22 Cornwall Fire and Rescue Service | Integrated Risk Management Plan 2019-2022 • Improve how we evaluate and share • Work as part of the road safety peninsular these successes for future learning and partnership, sharing our learning across improvement for use across the service education, enforcement, engineering and through our initiative and evaluation emergency responses group • Work with partners to deliver the 2019- • Carry out our campaign work which is 2022 Cornwall Road Safety Casualty aligned to the Home Office and National Reduction Strategy which centres on Fire Chiefs Council (NFCC) calendars and targeted engineering, education and national campaigns; we will continue enforcement road safety activities to engage with the NFCC Prevention Work towards reducing the number of Committee, designing initiatives to tackle • people killed or seriously injured in road social issues and lead to safer, healthier traffic collisions and more resilient communities • Deliver road safety advice and education, such as Learn2Live targeting high risk Project – Building Volunteer Capacity - year 1 behaviours and communities, as outlined (2019-2020) in the local Casualty Reduction Strategy We will explore closer working with the • Work with local communities to inform voluntary sector to help build our volunteer local road safety schemes; supported capacity to deliver prevention activities by our Tri-Service Safety Officer and our in rural communities, located beyond collaboration with community safety and 10-minutes of our community fire stations. localism teams Other prevention activity Road safety While fires in the home and road traffic collisions In 2017, 26 people died and 269 were seriously remain our top prevention priorities, the risk injured on our roads and on average 23 collisions to our communities includes water-related involving an injury happen each week. We work incidents, for example drowning, carbon as part of the road safety peninsular partnership monoxide poisoning and risks from arson and and take the lead on education and awareness. deliberate fire setting. We will: Thankfully death or serious injury from carbon monoxide poisoning is uncommon in Cornwall; • Support our Phoenix Services to deliver we have had no deaths and seven serious injuries courses, for example community based intervention courses, driver awareness courses

Cornwall Fire and Rescue Service | Integrated Risk Management Plan 2019-2022 23 in the last three years, although tragically, four • Work locally with our Coastsafe partnership people died of carbon monoxide poisoning and nationally with the NFCC to support the in 2012/13 which reflects the impact if it does UK drowning prevention strategy happen. • Continue delivering awareness and Climate change experts suggest there is education to reduce the risk associated increasing evidence of an increase in wildfires with our coastline, for example suicide, and flooding as a result of global warming. We drowning and injury prevention continue to monitor these incidents locally for Further develop our CCTV and mobile signs of any increasing trends and undertake • cameras as a key tool in risk management relevant local prevention activities. such as arson detection and fire Drowning is one of the UK's leading causes of monitoring within communities accidental death. Each year more than 300 people drown while many more people are left with Project – Detailed understanding arson - life changing injuries in water related incidents. behaviour and prevention In 2017 there were 19 coast-related deaths in Gather and analyse national and local data Cornwall. to identify the motivations and behaviours There has been a rise in the number of deliberate for deliberate fire setting and identify the fires in Cornwall over the past year mainly due to appropriate intervention and evaluate its an increase in fires started deliberately in road effectiveness. vehicles and dwellings. Despite the increase the rate of deliberate fires in road vehicles are Working together to make Cornwall safer we will some of the lowest in the country. Over the last also focus on: five years there have been two deaths and 23 casualties caused by deliberate fires in Cornwall. • Deliver the wider community safety activities, as strategic partner of Safer We will: Cornwall, as outlined in the 2019-2022 • Continue to raise awareness to reduce the Safer Cornwall Partnership Plan risk of carbon monoxide poisoning • Raising awareness of modern slavery • Provide more flexibility to our crews on • Improving awareness of counterterrorism our community fires stations to design and carry out their bespoke initiatives aimed at • Increasing the confidence around targeting local risks for example BBQ and reporting domestic abuse and the beach safety support offered to those with protected characteristics (links to Cornwall’s shared equality objectives)

24 Cornwall Fire and Rescue Service | Integrated Risk Management Plan 2019-2022 • Target fire safety advice to high risk Protect businesses To protect businesses, people, • Work with premises owners to review the local economy and national guidelines to reduce automatic environment from fire and wider false alarms community related risks. • Ensure fire safety audits are routinely quality assured, as outlined in the quality We have a risk based inspection programme assurance framework which highlights high risk non domestic properties which we identify from our risk based Project – Business fire safety - year 1 evidence profile. We define high risk as: (2019-2020) • Premises that provide sleeping Explore opportunities for increasing accommodation where people would find capacity to deliver fire safety audits in rural escape in an emergency difficult due to a areas located over 10 minutes from our lack of mobility and/or a lack of familiarity community fire stations. with the building layout - includes hospitals, residential care homes, hotels/ B&Bs and hostel • Premises that have had a fire and we have Consultation: You said… attended Common responses to the question of • Premises where we have received a complaint what activities we should undertake to or concern from a member of the public best support communities to protect We work in collaboration to support local themselves against flooding and to recover businesses in understanding and meeting fire more quickly: safety regulations, such as the Primary Authority • Raise awareness and Better Business for All schemes. Working with businesses and supporting the economy is key to • Engage with us and help understand our programme of work, however where non- what to do compliance with fire safety continues, we will take • Develop initiatives enforcement action in line with our statutory duty. • Resilience plans We will: • Town plans • Expand the Primary Authority (Better • Local risk plans Business for All) business regulatory • Group meetings to discuss weather- service and explore further opportunities related preparedness, response and for joint enforcement recovery • Undertake our risk based inspection programme • Support assisted prosecutions, where we We will: work with other agencies to efficiently • Work with our localism colleagues to prosecute using the most appropriate improve community resilience, response powers available and recovery in the event of flooding or • Work with Care Quality Commission (CQC) weather-related incidents and Phoenix Services to identify how fire • Maintain and develop business continuity safety in residential care homes could be and recovery plans in line with Local improved, for example by developing fire Resilience Forum outcomes warden and evacuation training for staff aligned to risk • Test community emergency plans and gather learning from where these have been used effectively

Cornwall Fire and Rescue Service | Integrated Risk Management Plan 2019-2022 25 Cornwall has one high rise building where people We want to continue to increase our live; we have worked with Ocean Housing to understanding of fire following national install a sprinkler system to reduce the risk incidents, such as Grenfell Tower, and our local to residents should a fire occur. We are also knowledge following a fire. This will enable working with other housing providers to ensure us to identify and implement changes and appropriate safety measures and evacuation improvements in fire safety in buildings. plans are in place for other multiple occupancy We will: premises. Undertake our responsibilities under the We have secured the UK’s first agreement • joint competent authority, as outlined in to install sprinkler systems in all newly built the Hackett review following the Grenfell Council owned properties in Cornwall. This has Tower fire been achieved as a result of our close working relationship with Cornwall Council’s Housing • Review and implement the changes in service and with the support and drive of our national regulations or guidance aligned elected members. But, we want to go further, to fire safety in buildings for example we will: changes in planning regulations • Lobby Government, through the Council’s • Implement ISO 17020 and UKAS New Frontiers devolution programme, to accreditation for fire investigations seek building exemptions to ensure all • Review our Critical Control Centre future new build properties in Cornwall processes to ensure information is shared will have sprinkler systems installed and safeguarding referrals are made where • Identify opportunities to further develop appropriate use of sprinklers in homes in Cornwall, • Use CCTV monitoring capabilities to including private sector housing and support fire investigations homes managed by registered social landlords • Identify the most vulnerable individuals who could not escape a fire in the home and install portable personal protection systems to control a fire should it occur.

26 Cornwall Fire and Rescue Service | Integrated Risk Management Plan 2019-2022 We have an average response time to primary Respond fires* of 12.5 minutes, our aim is always to reach To deliver an effective and any incident in the quickest time possible to save efficient emergency response life and reduce injury and harm to people or limit and recovery service both damage to property and buildings. locally and to support national We recognise our rurality has an impact on our requirements. response time, this is why when responding to emergency calls we mobilise a minimum crew of We know from our risk based evidence five firefighters, this ensures our first response profile, our service covers a very rural area, is immediately effective on arrival and can approximately 40% of our population live in safely manage and deploy resources to save life, rural towns and villages . Cornwall is also the property and the environment in the immediate only service with just one bordering fire and stages of an emergency incident. rescue service (Devon and Somerset) to provide additional support for larger scale incidents.

Response timeline

Wholetime 2 mins 90 secs Journey

On-call 2 mins 5 minutes Journey

Turn out 999 call Station received alerted © CallumMatthews©

* primary fires include all fires in buildings, vehicles and outdoor structures or any fire inolving casualties, rescues or fires attended by five or more appliances.

Cornwall Fire and Rescue Service | Integrated Risk Management Plan 2019-2022 27 © DanThirklephotography

We have determined where we can attend We aim to ensure we provide a competent crew incidents within 10 minutes of our community of five from across our 31 community fire stations fire stations, this includes the time it takes to 24 hours a day, seven days a week, 365 days a take the call, mobilise the nearest fire engine year. and drive to the incident. Our community fire We will: stations are situated in our most populated areas which provide homes for approximately 300,000 • Monitor and aim to improve our average residents and commercial businesses. The map response time of 12.5 minutes on the following page shows the built-up areas • Monitor the number of incidents we reach in Cornwall in relation to our community fire within 10 minutes of our community fire stations. The smaller maps provide examples of stations. We aim to achieve this 80% of the our 10 minute response zone from a community time. fire station in the West, Mid and East of Cornwall. • Improve our monitoring of crew Cornwall has a significant remote rural availability ensuring the right skills and population with 40% of our population living resources are available to respond in rural areas. We target our prevention and prevention actives in these areas where we • Explore opportunities to work differently know our response times will be longer. We aligning our resources to risk and also recognise the dynamic nature of risk with vulnerability 5 million tourist visitors to Cornwall each year • Continue to implement national which can vary our population risk significantly. operational guidance to ensure we Newquay, as an example, sees around 400,000 have policies and information which is visitors during the summer months, and we consistent with good and safe working provide additional crew to manage the additional practices risk associated with the large number of visitors, including at high profile events, such as • Continue to learn from local and national Boardmasters. incidents and implement changes when required, including debriefs and our own We monitor our response times and use this audit processes information to understand where we may encounter unexpected delays and identify how to • Identify ways to improve how we gather, address any issues when responding to incidents. store and share firefighter safety risk information across the service

28 Cornwall Fire and Rescue Service | Integrated Risk Management Plan 2019-2022 Built-upBuilt-up areas areas and community and communityfire Bude stations in Cornwall fire stations in Cornwall

Launceston Delabole Wadebridge Padstow

Callington St Columb Liskeard Bodmin St Dennis Newquay Lostwithiel Saltash

Perranporth Torpoint

Looe Tolvaddon Truro Fowey Polruan St Ives Hayle St Austell

Mevagissey

St Mawes St Just

Falmouth St Dennis Built-up area with less than 10,000 population Helston Built-up Penzance Built-up area with more than 10,000 population area in Mullion Community fire station PerranporthSt Keverne Truro with © Crown copyright and database rights 2017 Ordnance Survey 100049047

daytime 10 St Dennis minute Built-up Built-up response area in area in Perranporth zoneBuilt-up areas with Truro with Built-up Bodmin daytime 10 daytime 10 minuteSt Ives area in with minute Penzance response zonesdaytime 10 response with minute zone Truro daytime response 10 minute zone Hayle Penzance Bodmin response Truro zone Wadebridge

Penzance Bodmin

St Just Truro

Built-up area with less than 10,000 population Built-up area with more than 10,000 population Daytime 10 minute response zone

© Crown copyright and database rights 2017 Ordnance Survey 100049047

Built-up area with less than 10,000 population Built-up area with more than 10,000 population Daytime 10 minute response zone Lostwithiel Built-up area with© Crown less copyright than and 10,000 database population rights 2017 Ordnance Survey 100049047 Built-up area with more than 10,000 population BuiltDaytime-up area 10 with minute less thanresponse 10,000 zone population Built-up area with more than 10,000 population © Crown copyright and database rights 2017 Ordnance Survey 100049047 | Integrated Risk Management Plan 2019-2022 Daytime 10 minute responseCornwall zone Fire and Rescue Service 29

© Crown copyright and database rights 2017 Ordnance Survey 100049047 Project – Policy Review - year 1 (2019-2022) Consultation: You said… Review our policies and undertake a gap analysis against National Operational Guidance (NOG) and Cornwall Council policy and (86%) said medical incident response implement improvements to the way we work. was a valuable role our firefighters should undertake and we should expand this across other locations in Cornwall, ensuring we provide appropriate training Project – ESN/Airwaves replacement - and equipment year 1-3 (2019-2022) The national Emergency Services Network (ESN) is the communications system blue light services use to talk to each other. We In order to build on our existing collaboration need to implement the changes necessary success we will: to support an upgrade in the system • Expand our emergency medical response which will deliver the next generation provision communication system for the three emergency services and other public safety • Develop and further expand the Tri-Service users throughout Great Britain. Safety Officer (TSSO) role across Cornwall • Maintain and develop our regional collaboration agreements with SWESC Project – Crewing for population growth - • Review and maintain our Isles of Scilly year 3 (2021-2022) service level agreement and support arrangements, looking at cross service Undertake a review of the crewing and efficiencies and shared working resourcing arrangements to mitigate arrangements identified risks aligned to population growth and tourism identified through analysis. • Maintain our duties to assist the Local Resilience Forum in the event of a major incident, as set out in the Civil Contingencies Act 2004 Collaboration We have strong partnerships with our other • Increase awareness of cost recovery across emergency services colleagues and Cornwall Cornwall Council, through promotion, Council and we use these to deliver services education and awareness which have a greater social value than if we • Continue to be active members of NFCC delivered our services in isolation. We are an committees and groups to share good active member of the South West Emergency practice and learning across the sector, for Services Collaboration (SWESC), which example response to grassland fires and brings together police, fire, ambulance, RNLI waste fires and on-call support and coastguard from across the south west Continue collaborative working and identify region. • new opportunities for example including sharing of properties, information and delivering joint roles and training • Ensure we maintain compliance with our national resilience responsibilities

30 Cornwall Fire and Rescue Service | Integrated Risk Management Plan 2019-2022 • Ensure our crews are undertaking positive action work to attract and recruit a diverse Project - Blue Light Ways of Working – years workforce especially for our on-call 1-3 (2019-2022) firefighters Explore opportunities for further blue light Improve the number of applications we collaboration, including co-response and • receive for careers within our service from first-response schemes and the Tri-Service under-represented groups specifically Safety Officer role. from women and lesbian, gay, bisexual, and transgender (LGBT) community Equality Objective • Continue to undertake regular People performance and goal reviews to support ongoing development of our people and To ensure our workforce training to meet current and future needs is professional, resilient, skilled, flexible and diverse. • Develop and deliver a middle management Working in a place that is safe, development programme healthy and inclusive, where • Implement the NFCC workforce reform people feel valued for their programme, leadership framework and contribution and role model professional standards, to help improve our core values. our identification, development and support of high potential aspiring leaders

We recognise our people are passionate, • Work with Phoenix Services to best utilise dedicated and proud to be part of the service instructors to deliver our services and and we know they are key to ensuring we minimise risk, for example undertaking provide an effective and efficient service to our emergency medical response duties communities. • Maintain incident command training for all We aim to ensure we recruit, retain and offer operational commanders progression to our people, ensuring they are • Maintain competence at all levels and roles. healthy, fit, safe and well, competent in their Maintain joint training to support multi- professional standards, feel valued for their • agency response based upon local and diverse contribution and are positive role models national joint operational learning for our core values. Increase and improve the standard and We will: • collection of equalities monitoring data • Work with relevant union bodies to from our staff Equality Objective promote excellent industrial relations • Improve the understanding of our staff, • Continue to prioritise the mental health partners and elected members in the and wellbeing of our staff importance of having a fully inclusive • Improve our succession planning to ensure workplace through the delivery of training we have the right skills and capabilities to Equality Objective deliver the Integrated Risk Management • Improve the monitoring of reported Plan sickness, stress, bullying and harassment • Improve the consistency of awareness and within the service to include equality understanding of the service’s values and monitoring Equality Objective how they impact on everyone’s role • Ensure our crews are supporting our community engagement equality and diversity pledges and campaigns through their activities and initiatives

Cornwall Fire and Rescue Service | Integrated Risk Management Plan 2019-2022 31 Project – Review Core Values - year 3 Project – Training and Development Review (2021-2022) - year 1 (2019-2020) Review national developments in fire and We will review ways of working across the rescue core values and consider these in training and development department to line with Cornwall Council core values to ensure we are planning and training to be ensure a consistent approach across the as efficient and effective as it can be, and to service. meet future needs.

32 Cornwall Fire and Rescue Service | Integrated Risk Management Plan 2019-2022 Perform Project – Operational Asset Review - To ensure we have the right years 1-3 (2019-2022) systems, equipment, vehicles Continue to deliver a planned programme of and information to deliver work to analyse and understand the needs value for money services of our communities and use this information effectively and efficiently to make sure we have the appropriate and which are appropriately vehicles and equipment located across governed and assured. Cornwall that best manages local risk.

Cornwall Council has invested £27 million in CFRS for a planned 15-year capital replacement Consultation: You said… programme that enables us to align our resources to risk. For example, we are replacing some of our 90% said understanding the financial large ‘type b’ fire engines with equally capable, and operational impact of the tourism but smaller, lighter ‘light rescue pumps’. The industry on delivering our service was capital programme also includes replacement important. To ensure we align our and updating of personal safety equipment such resources to risk. as breathing apparatus, helmets and fire-proof jackets, trousers and gloves.

We aim to improve our understanding of local Consultation: You said… risk through shared information and joint responsibilities to better use our resources, improve our services and deliver the best said we should continue to explore 80% outcomes for our communities. options for local, bespoke procurement as opposed to procuring at a national level; We will: many felt we should consider both options to Explore opportunities for greater ensure best value and the most appropriate • integration of technology and information equipment for local requirements . systems and processes • Identify opportunities to share data and intelligence between partners; ensuring We will: adherence to data protection guidelines • Identify the most appropriate • Explore opportunities for further work procurement regulations to match with police resources to risk • Increase the use and sharing of our • Identify opportunities for carbon information about our new and emerging reduction through our procurement communities Equality Objective choices – looking for greater efficiency and a reduced impact on the environment; Project – Risk Based Evidence Profile (RBEP) such as more fuel efficient vehicles with Review - year 1 (2019-2020) reduced carbon emissions With the support from the National Fire Chiefs • Update our protocols regarding equality in Council, we will aim to extend the range of procurement and commissioning to ensure data we use, specifically from the health they are accessible for people, specifically service and continue to improve and develop considering impact on faith, belief and our approach to analysing and understanding gender where possible Equality Objective community risk in a rural area. We will use this to better deliver more effective outcome for vulnerable people across our communities.

Cornwall Fire and Rescue Service | Integrated Risk Management Plan 2019-2022 33 Improvement is one of our core values and we Project – Population Growth - year 2 will ensure we learn, share information and (2020-2021) continually improve, to be as efficient and Undertake analysis to understand the effective as possible. transient and permanent growth in our We will: population, the risk associated with this Ensure we implement recommendations growth, such as sleeping risk and road • from the HMICFRS action plan traffic collisions and the financial and operational impact of this on our service. • Prepare the service for the ongoing HMICFRS inspection (expected 2020) • Participate in a Local Government Association (LGA) peer review to Consultation: You said… identify areas of focus and continuous improvement We should continue to explore and develop • Implement an internal quality assurance opportunities to share our community fire framework to ensure continuous stations with the following: police improvement across all functions of the (77%) service ambulance (93%) other public sector • Work with the NFCC Sector Improvement (44%) and community groups (48%) Group and other organisations to share and learn across the wider sector We want to ensure we deliver a value for money services in line with the budget. We aim to make the best use of our resources. We will: We will: • Expand Phoenix Services, through driver • Explore opportunities for shared use of training, first aid awareness and fire safety resources linked to vulnerable communities and the risks of having a fire or road traffic • Enhance our hot fire training provision collision, as well as wider community • Maintain an active role in the South safety risks WestEmergency Services Collaboration • Further develop our CCTV and mobile (SWESC) cameras as a key tool in risk management • Look at opportunities to standardise such as arson detection and fire systems where appropriate across the monitoring within communities council and or the fire and blue light sector • Continue to monitor our budget and ways to ensure consistency and allow easier of working to ensure we are an efficient collaboration and value for money service

Project – Property Integration - years 1-3 (2019-2022) Maximise the use of community fire stations by exploring opportunities for shared use of our estate for efficiency and effective partnership working with Devon and Cornwall Police, South West Ambulance Service (NHS) Foundation Trust, health, libraries and others.

34 Cornwall Fire and Rescue Service | Integrated Risk Management Plan 2019-2022 Project – Deliver the Medium Term Financial Project – IT and Assurance – years 1-3 Plan Savings - year 1 - 3 (2019-2022) (2019-2022) Undertake a series of projects to deliver Evaluate our IT systems and develop and savings as outlined in the Medium Term deliver an improvement programme, Financial Plan. to ensure we are making best use of technology as a key enabler for our service.

To ensure we have the right IT equipment and We will support the Cornwall Council aim systems which are fit for purpose now and in the to significantly reduce carbon emissions future, we will use opportunities to maximise new through energy efficiency, low-carbon fuels technologies. and investment in renewable energy within a We will: timescale which is consistent with an ambition to restrain global warming to 1.5°C. • Support Cornwall Councils digital improvement programme • Work with the NFCC collaboration groups Project – Protecting our Environment - to identify more efficient communications years 1-3 (2019-2022) and technology Identify opportunities to reduce our carbon • Explore and implement shared technology footprint across our vehicles, property with other Council services for example estate and operations, as well considering Tranman with Corserv new ways of working, maximising current and emerging technologies. • Ensure the way our customers contact us is easy and efficient, and in the way that they want and need • Increase the use of web and social media platforms to deliver important safety messages, promote events and share information with our communities

Cornwall Fire and Rescue Service | Integrated Risk Management Plan 2019-2022 35 Summary of key projects 2019-2022 The table below provides a summary of the key projects we will undertake during the three years of our IRMP, against each of our priorities.

Priority Project(s) 2019-2020 2020-2021 2021-2022 Prevent Building Volunteer Capacity

Understanding Arson

Protect Business Fire Safety

Respond Policy Review Crewing Models for Population Growth ESN/Airwaves Replacement Blue Light Ways of Working

People Training and Development Review

Review Core Values

Perform Operational Asset Review Population Growth Property Integration IT and Assurance Deliver the medium Term Financial Plan savings Protecting our Environment Risk Based Evidence Profile (RBEP) Review

36 Cornwall Fire and Rescue Service | Integrated Risk Management Plan 2019-2022 Key performance indicators We set ourselves challenging targets for a range We have a number of headline targets, called of performance indicators which help us monitor key performance indicators, which are and measure our performance against our aligned to our priorities. We also have team priorities. It also provides a framework by which performance indicators to ensure we have a clear the elected members can hold to account on understanding of all elements of the work we do, behalf of the public and provide scrutiny and and are maintaining our ambition to be a high challenge over what we do and how successful performing service of Cornwall Council. we are at meeting our aims.

Priority Key performance indicators

Prevent • Number of accidental dwelling fires • Number of home fire safety checks (HFSCs) undertaken • % of HFSC undertaken with high risk groups • Percentage of HFSCs undertaken outside of the 10 min response time • Number of people killed and seriously injured in road traffic collisions* • Number of deliberate primary fires** • Number of deliberate secondary fires***

Protect • Number of non-domestic fires % of non-domestic fires confined to room of origin • % of high risk non-domestic premises with a fire safety audit (FSA) % of FSA undertaken outside of 10 minute station boundary • Number of false alarms caused by automatic fire alarms

* The key performance indicator for road safety will be set out in the Road Casualty Reduction Strategy due to be published in Summer 2019. **Primary fires include all fires in buildings, vehicles and outdoor structures or any fire involving casualties, rescues or fires attended by five or more appliances

***Secondary fires are generally small outdoor fires, not involving people or property.

Cornwall Fire and Rescue Service | Integrated Risk Management Plan 2019-2022 37 Priority Key performance indicators

Respond • % calls handled within 2 minutes for all incidents • % of wholetime turnouts completed within response target for all incidents • % of on-call turnouts completed within response target for all incidents • Average response time to primary fires** with a crew of 5 • Appliance availability with a crew of 5 • % of failures to mobilise first appliance • % of incidents reached within 10 minutes of our defined station boundaries

People • % of staff with breathing apparatus (BA) compliance • Average percentage of time lost due to sickness absence for all staff excluding on-call • Average percentage of time lost due to sickness absence for on-call staff • % of operational managers compliant with incident command training • % of staff with performance and goals identified • % of staff compliant with mandatory training • Number of RIDDOR reportable incidents • Fitness testing compliance • % of recruitment applications from under-represented groups

Perform • % capital budget spent against forecast • % savings against MTFP target • % of FOIs responded to within timescales • % step one complaints responded to within 10 working days • % step 1 complaints upheld • % step 2 complaints responded to within 20 working days • Customer satisfaction

38 Cornwall Fire and Rescue Service | Integrated Risk Management Plan 2019-2022 Cornwall Fire and Rescue Service | Integrated Risk Management Plan 2019-2022 39 Contact us For advice and guidance please email us on: [email protected]

Or phone us at: 0300 1234 232

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03/19 45098

40 Cornwall Fire and Rescue Service | Integrated Risk Management Plan 2019-2022