Systems Test Architecture Reference Manual for EMEA IPT IP Communications Systems Test Release 3.0

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Systems Test Architecture Reference Manual for EMEA IPT IP Communications Systems Test Release 3.0 Systems Test Architecture Reference Manual for EMEA IPT IP Communications Systems Test Release 3.0 Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 526-4100 Text Part Number: OL-6867-03 THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS. THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE. IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY, CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY. The Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California, Berkeley (UCB) as part of UCB’s public domain version of the UNIX operating system. All rights reserved. Copyright © 1981, Regents of the University of California. NOTWITHSTANDING ANY OTHER WARRANTY HEREIN, ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS ARE PROVIDED “AS IS” WITH ALL FAULTS. CISCO AND THE ABOVE-NAMED SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE. IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL, EVEN IF CISCO OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. CCSP, the Cisco Square Bridge logo, Follow Me Browsing, and StackWise are trademarks of Cisco Systems, Inc.; Changing the Way We Work, Live, Play, and Learn, and iQuick Study are service marks of Cisco Systems, Inc.; and Access Registrar, Aironet, ASIST, BPX, Catalyst, CCDA, CCDP, CCIE, CCIP, CCNA, CCNP, Cisco, the Cisco Certified Internetwork Expert logo, Cisco IOS, Cisco Press, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo, Cisco Unity, Empowering the Internet Generation, Enterprise/Solver, EtherChannel, EtherFast, EtherSwitch, Fast Step, FormShare, GigaDrive, GigaStack, HomeLink, Internet Quotient, IOS, IP/TV, iQ Expertise, the iQ logo, iQ Net Readiness Scorecard, LightStream, Linksys, MeetingPlace, MGX, the Networkers logo, Networking Academy, Network Registrar, Packet, PIX, Post-Routing, Pre-Routing, ProConnect, RateMUX, ScriptShare, SlideCast, SMARTnet, StrataView Plus, SwitchProbe, TeleRouter, The Fastest Way to Increase Your Internet Quotient, TransPath, and VCO are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries. All other trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0501R) Systems Test Architecture Reference Manual for EMEA IPT Copyright © 2004, 2005 Cisco Systems, Inc. All rights reserved. CONTENTS Preface ix Overview ix Audience ix Organization x Related Documentation xi Obtaining Documentation xi Cisco.com xii Ordering Documentation xii Documentation Feedback xii Obtaining Technical Assistance xiii Cisco Technical Support Website xiii Submitting a Service Request xiii Definitions of Service Request Severity xiv Obtaining Additional Publications and Information xv CHAPTER 1 Tested Scenarios and Site Models 1-1 Purpose of Solution Tests 1-2 Overview of Test Scenarios 1-3 Single Site Scenario 1-3 Multi-Site Centralized Scenario 1-4 Multi-Site Single-Cluster Distributed Scenario 1-6 Site Models for the Test Scenarios 1-8 Small Site Model 1-9 Medium Site 1 Model 1-12 Systems Test Architecture Reference Manual for EMEA IPT OL-6867-03 iii Contents Medium Site 2 Model 1-15 Central Site Model 1-18 Remote Site Models 1-21 CHAPTER 2 Cisco CallManager Configuration 2-1 Cisco CallManager System Configuration 2-2 System > Server Configuration 2-3 System > Cisco CallManager Configuration 2-3 System > Cisco CallManager Group 2-5 System > Region 2-6 System > Device Pool 2-7 System > Enterprise Parameters 2-9 System > Location 2-9 System > SRST 2-10 Cisco CallManager Route Plan Configuration 2-10 Route Plan > Partition 2-11 Route Plan > Calling Search Space 2-12 Route Plan > Route/Hunt > Route Group 2-14 Route Plan > Route Hunt > Route/Hunt List 2-14 Route Plan > Route Pattern/Hunt Pilot 2-15 Route Plan > Translation Pattern 2-18 Cisco CallManager Service Configuration 2-20 Service > Media Resource > Conference Bridge 2-20 Service > Media Resource > Media Termination Point 2-21 Service > Media Resource > Music On Hold Audio Source 2-22 Service > Media Resource > Music On Hold Server 2-22 Service > Media Resource > Transcoder 2-23 Service > Media Resource > Media Resource Group 2-24 Service > Media Resource > Media Resource Group List 2-25 Service > Service Parameters 2-25 Systems Test Architecture Reference Manual for EMEA IPT iv OL-6867-03 Contents Cisco CallManager Feature Configuration 2-27 Feature > Cisco IP Phone Services 2-27 Feature > Voice Mail > Cisco Voice Mail Port 2-28 Feature > Voice Mail > Message Waiting 2-29 Feature > Voice Mail > Voice Mail Pilot 2-30 Feature > Voice Mail > Voice Mail Profile 2-30 Cisco CallManager Device Configuration 2-31 Device > CTI Route Point 2-31 Device > Gatekeeper 2-34 Device > Gateway 2-35 Device > Phone 2-42 Device > Trunk 2-47 Device > Device Settings > Device Profile 2-50 Cisco CallManager User Configuration 2-52 CHAPTER 3 Cisco Unity Configuration 3-1 Using Cisco Unity with Lotus Domino 3-2 Cisco Unity with Domino in the Single Site Scenario 3-2 Cisco Unity with Domino in the Multi-Site Single-Cluster Distributed Scenario 3-3 Using Cisco Unity with Microsoft Exchange 3-5 Integrating Cisco Unity with Cisco Enterprise Gateway 3-6 Using Cisco Unity with Cisco IPMA 3-8 Localizing Cisco Unity 3-8 Upgrading From IP Communications Systems Test Release 2.0 when Using Cisco Unity 3-10 CHAPTER 4 Cisco CallManager Express Configuration 4-1 Cisco CallManager Express Overview 4-2 Systems Test Architecture Reference Manual for EMEA IPT OL-6867-03 v Contents Cisco CallManager Express Configuration for PRI 4-2 Cisco CallManager Express Configuration for BRI 4-9 Cisco CallManager Express Configuration for FXO 4-13 Configuration Files for Multiple Cisco CallManager Express Systems Deployed with Centralized Cisco Unity 4-17 Configuration File for MWI SIP Server 4-17 Configuration File for MWI SIP Clients 4-18 CHAPTER 5 Cisco IP Manager Assistant Configuration 5-1 Cisco IPMA Configuration 5-2 Using Translation Patterns with IPMA in Proxy Line Mode 5-3 Localizing Cisco IPMA 5-3 CHAPTER 6 Wireless Configuration 6-1 Overview 6-2 Cisco IP Phone 7920 Configuration 6-4 Cisco Aironet 1121 Access Point Configuration File 6-4 Cisco Access Control Server for LEAP Configuration 6-8 CHAPTER 7 IP Video Telephony Configuration 7-1 IP Video Telephony Components and Topology 7-2 Supported Call Types 7-4 Call Routing 7-4 Configuring IP Video Telephony Components 7-5 Endpoint Gatekeeper Configuration for IP Video Telephony 7-6 IP/VC Gateway Configuration for IP Video Telephony 7-8 Configuring the Cisco IP/VC 3511 MCU Conference Bridge for IP Video Telephony 7-8 Cisco Call Manager Configuration for IP Video Telephony 7-9 Systems Test Architecture Reference Manual for EMEA IPT vi OL-6867-03 Contents Regions 7-9 Stripping Prefixes of Calling Party Numbers from H.323 Clients 7-14 Route Pattern Prepends # 7-16 H.245 Capabilities Exchange 7-17 CHAPTER 8 Cisco Enterprise Gateway Configuration 8-1 Cisco Enterprise Gateway Overview 8-2 Legacy DPNSS PBX Configuration 8-4 Configuration the Cisco EGW at Installation 8-5 Configuring IP Routes, Media Gateways, and E1 Spans 8-7 Configuring IP Routes 8-7 Configuring Media Gateways 8-8 Configuring Gateway Properties 8-9 Configuring E1 Spans 8-9 Configuring Properties for E1 Spans 8-10 Media Gateway Configuration Files 8-11 Sample Configuration File for gb1gw Media Gateway 8-12 Sample Configuration File for gb1agw Media Gateway 8-13 Sample Configuration File for rmtgw Media Gateway 8-15 Configuring Cisco EGW Gatekeepers, Route Plans, and Dial Plans 8-17 Configuring Cisco EGW Gatekeepers 8-18 Configuring the CTI Manager for the Cisco EGW 8-19 Configuring the AXL Server for the Cisco EGW 2200 8-20 Configuring Cisco EGW Route Plans 8-21 Configuring Cisco EGW Dial Plans 8-22 IOS Gatekeeper Configuration File 8-22 Configuring Cisco CallManager for Cisco EGWs 8-24 Configuring the Cisco CallManager Gatekeeper 8-24 Configuring Cisco CallManager Trunks 8-24 Systems Test Architecture Reference Manual for EMEA IPT OL-6867-03 vii Contents CHAPTER 9 Using Microsoft Active Directory 2003 with an IPT Solution 9-1 Microsoft Active Directory 2003 Topology in a Medium Site Model 9-1 Using Cisco CallManager with Microsoft Active Directory 2003 9-3 Using Cisco Customer Response Applications with Microsoft Active Directory 2003 9-3 Using Cisco Unity with Microsoft Active Directory 2003 9-4 CHAPTER 10 Troubleshooting and Technical Tips 10-1 General Troubleshooting Tips 10-1 Additional Troubleshooting Resources 10-2 CHAPTER 11 Cisco CallManager Failure, Failover, and Recovery 11-1 Test Conditions 11-1 Test 1: Disconnected Cable from Primary Cisco CallManager Server 11-2 Test 2: Failback 11-2 Test 3: Failover, Failover, Failback 11-3 CHAPTER 12 Call Load Testing 12-1 I NDEX Systems Test Architecture Reference Manual for EMEA IPT viii OL-6867-03 Preface Overview Systems Test Architecture Reference Manual for EMEA IPT describes the components and configurations that have been tested and verified as part of IP Communications Systems Test Release 3.0 for EMEA Internet Protocol Telephony (IPT).
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