Surgery Hours

Mon 08:15 – 12.45 • 13:30 – 17:00 Tue 08:15 – 12.45 • 13:30 – 18:30

Wed 08:15 – 12.45 • 13:30 – 17:00 Thu 10:00 – 13.45 • 14:30 – 19:00 At Belhaven Dental Surgery our aim is to Fri 08:15 – 17:00 provide quality dental care for the entire

family in a relaxed and friendly environment. Emergency Care Thank you for choosing Belhaven Dental Surgery as If you are a registered and have a dental your dental practice. This leaflet is here to tell you all emergency, telephone the surgery during opening about our practice. Should you have any further hours and we will make every effort to see you as questions, please contact Ann Rodgers our soon as possible. If you have an emergency when Directions receptionist at [email protected] or the surgery is closed call 01475 741186 and a call 01475 741186. recorded message will provide further information. Travelling west on A8 from , continuing past Ferguson Shipbuilder, turn left at the traffic lights for We will ensure your treatment is done in complete Missed Appointments/cancellations Port Glasgow Town and follow this road round to the confidence by properly trained staff, and that you are right passing the bus terminus on your left. The involved in decisions about your care. Missing appointments wastes time and resources practice is the large white building in front of you. which are needed for other . Our practice Travelling east from Greenock, continue past Tesco OUR TEAM policy is that if, on more than one occasion, patients cancel with less than 24 hours’ notice or do not and through the roundabout at the Comet Ship attend an appointment, then a charge will apply. We display. Turn right at the next set of traffic lights for Dentists may deregister a patient who repeatedly fails to Port Glasgow Town and follow as above. attend. We will of course take any special Catherine Jones BDS (Glas) 1996, (GDC No: circumstances into account Parking is generally available opposite to the 72059) (female) practice owner surgery. Ryan Kirk BDS (Glas) 2006, (GDC No: 103213) (male) Contact Correen Locke BDS (Glas) 2006, (GDC No: & Clyde Health Board 103170) (female) Belhaven Dental Surgery, Scarlow House, Lyall Dominick BDS (Glas) 2013, (GDC No: 2 Scarlow St, Port Glasgow, PA14 5EY Information about local NHS dental services can be obtained from : 243639) (male) Tel 01475 741186 Lydia McGowan BDS (Glas) 2017, (GDC No: email [email protected] Oral Health Directorate, East Dunbartonshire HSCP 270513) (female) www.belhavendentalsurgery.co.uk Offices, , 300 Balgrayhill Road, Glasgow, G21 3UR Supporting Staff We would strongly encourage our patients Tel 0141 201 9724 or www.nhsggc.org.uk to attend regularly in order to achieve or Katrina Hughes (GDC No 175593) dental therapist Caroline Turner (GDC No 264484) dental therapist maintain good oral health. Patients who are violent or abusive to practice Pamela McMillan (GDC No 1875) – dental hygienist personnel, to other patients or anyone else on Ann Rodgers – receptionist, Allison McConnell, Jill the practice premises will be refused treatment McNeil, Debbie Graham, Angela Sweeney, and reported to the appropriate authorities. Margaret-Mary Reid, Karen McPherson, Suzanne Stringfellow, Lucy Stewart, Natalie Mullen, Kate Steele - dental nurses

NHS Service Your First Visit Patient confidentiality

All patients are eligible for NHS dental treatment Registration: You will be required to sign a We take patient confidentiality extremely at Belhaven Dental Surgery. If you are in one registration form if you wish NHS treatment. If seriously and all personal information is treated the following categories you may qualify for full you are exempt from charges, you will need to in the strictest confidence. Only members of or partial exemption from charges: provide evidence of this. staff have access to patient information. All our • Under 18 patient records are securely stored at our • 18 years old and in full time education Medical History: We will ask you to complete a practice to ensure that any patient information is • Expectant mothers form providing details about your health. This is only accessed as part of your treatment. No • Have had a baby in the past 12 months confidential. This ensures that we can provide information will ever be released to a third party • Are receiving certain social security you with the most appropriate treatment. without your express permission or where benefits required by law. To see a copy of our • Hold a valid NHS charges certificate Examination: The dentist will examine you and confidentiality policy or if you would like take x-rays if necessary. They will discuss with information regarding your rights to view your If you are on a low income, we can provide you any treatment required, and answer any patient records please contact reception. an application form to apply for help with questions you may have. dental charges. Other information Our receptionist will provide you with an If you do not fall into any of the above estimate of treatment costs. You can express a preference about which categories you will be required to pay NHS dentist you will see. We will make all reasonable charges. We request payment to be made at Payment efforts to ensure that the request is met, but this each visit. is not always possible We request that treatment is paid for at each Private Treatment visit. We accept the following methods of English is the only language spoken at the payment: Cash, cheque, debit card, Mastercard, practice. A translator can be arranged if Some treatments are not available on the NHS Visa required. such as white fillings and white crowns on back teeth and whitening treatments. These can be Complaints procedure We endeavour to see all patients. Our practice provided on a private basis, please ask your has been designed so patients with disabilities dentist about this. We aim to make your experience at the practice can access care. If patients require assistance as pleasant as possible. However, should you we cannot offer then we will make Hygienist Service have any complaints or comments, please arrangements for them elsewhere. If you do contact Ann Rodgers at the practice who will be have any disability that you think we need to A hygienist service is available to all patients. able to deal with your complaint and talk you know about please give us a call before your through our procedure. appointment and we will do our best to Sedation Service Alternatively, you can pick up a copy of the accommodate your needs. procedure from reception. One of our dentists Ryan Kirk offers intravenous sedation for very anxious patients. Further information is available from your dentist.