ESSENTIAL GUIDE TO THE NEW

INTRODUCING YOUR NEW YOUR FREE AT-A-GLANCE HE New Stobhill Hospital opens its for the better. Services have been GUIDE TO doors to for the first redesigned around the needs of the SERVICES AND Ttime on Monday 11 May. The to enhance the quality of care and speed new £100 million hospital will be one up diagnosis and treatment. FACILITIES of the most modern and well equipped To help you get to know your hospital, in . we have prepared this free essential guide. It will provide an attractive and The guide, which is being delivered to welcoming environment for patients and every household in north and east Please take the time to read the guide visitors with light, airy public spaces, and East Dunbartonshire, is packed full of and find out how the New Stobhill Hospital comfortable waiting areas and fresh, important information on the range of and its staff will serve you. modern consulting rooms. services provided, opening times, Patients will not only benefit from telephone numbers, floor plans etc. For more information on your modern new facilities. The way care is It also explains how services, such new hospital, you can log provided from the hospital is also changing as the minor injuries unit, will work. on to www.nhsggc.org.uk HOSPITAL GUIDE YOUR HOSPITA HE New Stobhill Road, turn left into Bilsland Hospital will treat Drive. At the traffic lights, go What’s on Tabout 400,000 straight over into Hawthorn patients every year. Street, turn left at the end which level In addition to outpatient of the street into Balgrayhill clinics, day surgery and Road and turn right into diagnostic services, the Belmont Road, which leads Level 0 hospital will provide a into the hospital. number of specialist services and ● Café such as , renal Barmulloch – use ● Cardiac rehabilitation dialysis and . Broomfield Road and ● Cashier There will also be hospital Balornock Road, turning left ● Day hospital beds available to medics to into the hospital at the end ● Day surgery extend the range of short of Park. ● Main entrance stay surgical procedures and east end ● Pharmacy offered to patients. of city – use Alexandra ● Renal dialysis The beds, known as Parade, turning right into ● The Sanctuary “23-hour” beds, are for Castle Street at Glasgow ● Therapies (occupational therapy, patients who need a short spell Royal Infirmary and left into physiotherapy, speech and of recovery time following day Baird Street. Take the first currently come through the language therapy, ) treatment such as day surgery. right for Springburn Road hospital. At the time of ● Welcome desk and main And for the first time, A803 until you reach Stobhill printing, these include First waiting area patients requiring an MRI Road and then continue 3 and Henderson Travel scan will be able to have as above. 329. A number of buses Level 1 this performed locally at and also stop at Balgrayhill the hospital. Kirkintilloch – use Road, including First 31, 45, ● Cardiology So, what are its opening Kirkintilloch Road A803, 88, but this involves a walk ● Clinics A, B, C, D, E hours, what services are then turn left into Colston into the hospital site of ● Dental provided and, crucially, how Road. Take the right hand approximately 10-15 ● Imaging (X-ray, CT, do you get to it? These lane at the mini-roundabout minutes. There is also a MRI, ultrasound) questions, and more, are into Balgrayhill Road, then First 8 that stops at ● Minor injuries unit answered here in our quick first left into the hospital. Balornock Road. Public ● Nuclear medicine guide to the hospital. transport information, ● GP out-of-hours Basics first then: where BY BUS including bus and train emergency service is the hospital and how A variety of bus services timetables, is available from do I get there? Level 2 The hospital is within the grounds of the existing ● Clinics F, G, H, I, J, K, L Stobhill Hospital. ● Endoscopy Moving in dates ● BY CAR and Transferring services into a Royston – use Springburn hospital the size of the New Road A803, go straight Stobhill cannot be through two sets of traffic completed in a single day. lights, proceed for one mile, The logistics of moving turning right after the petrol hundreds of staff and items station into Stobhill Road. of clinical equipment and Then go straight over at emptying 3500 packing traffic lights on to the crates into 1250 rooms takes time. approach road of the Services will therefore be moving into the hospital hospital grounds. on a phased basis as detailed. – from Maryhill

2 NEW STOBHILL HOSPITAL GUIDE L AT A GLANCE operate seven days a week Will I be able to find from 9am until 9pm. my way easily around The Glasgow Emergency the hospital? Medical Service (GEMS), which Our aim is to keep all signage provides an out-of-hours GP as simple as possible. We have service, will have a primary chosen to only sign in English; care emergency centre at the however, wherever possible, hospital. This will operate the use of a single letter will be between 6pm and 8am used to orientate people to a Monday to Friday, and 24 hours particular clinic. a day Saturday and Sunday. Regardless of language or Are there canteen/ literacy, the simple matching café facilities? of the shape “A” with a large On the ground floor of the “A” over a particular clinic hospital there is an easily reception should allow a accessible café which will open very easy way of finding on Monday to Friday between your way around. 7.30am and 5pm. The Aroma Is there anywhere in the café will provide a range of hot building that visitors and cold snacks and beverages. can get travel information All profits made by the café – or health promotion wholly owned by the NHS – information? will be reinvested in the NHS At the main entrance of each and the café will be staffed by building there is a staffed NHS employees. help desk where people will be Is there a chapel or guided to where to get the multi-faith room? information they are looking for. Traveline: 0870 608 2608 main entrances. Disabled car The hospital has a multi-faith Also within the main entrance (www.traveline.org.uk) or parking spaces will be located at area, called the Sanctuary, we will have patient information Transport Direct each of the entrances. which anyone can use for points which will give travel (www.transportdirect.info). What are the hospital’s prayer or contemplation. The information, health promotion What are the car parking opening hours? Sanctuary is situated on the and other advice. arrangements? The core hospital opening ground floor near the main Patients will also be given All car parking will be on surface hours are from 8am till 9pm. entrance and will be open to all travel information in their ground level beside the hospital’s The minor injuries unit will staff, patients and visitors. outpatient appointment pack.

THE DATES FROM WHICH KEY SERVICES ● Dental services ● Ophthalmology ● Respiratory ● Physiotherapy WILL BE AVAILABLE IN THE NEW ● Medical day ● Podiatry HOSPITAL ARE AS FOLLOWS: Monday 18 May ● Speech and language ● therapy Monday 11 May ● Laboratories ● Nuclear medicine ● Urology ● ● Medical records ● Orthotics Thursday 21 May ● Café ● Orthopaedics ● Renal dialysis ● GP out-of-hours ● Diabetes ● Pain service Tuesday 19 May emergency service ● General outpatients ● Pharmacy ● Day hospital Tuesday 26 May ● Gynaecology Tuesday 12 May ● Dietetics ● Day surgery ● Imaging services ● Cardiac rehabilitation ● Imaging services (MRI) ● Endoscopy (CT, X-ray, ultrasound) ● Cardiology ● Occupational therapy ● Minor injuries unit.

NEW STOBHILL 3 SERVICES MODERN CARE I MODERN SETTIN YOUR new hospital is not just a brand-new You’ll find a lot has changed as you begin to same day – in building. It has been specifically designed to use the New Stobhill, from new services that close to one an help us deliver new improved models of care were never previously available locally to Over the nex to make sure that your condition can be “one-stop” care where you will have a three example diagnosed and treated as quickly as possible. number of appointments scheduled all on the that will help m

WHO CAN BE TREATED AT THE MIU? The minor injuries unit will tre adults and children aged five years old and over for a range of minor injuries. An injury is damage caused the body by something physic (for example, following a fall). The minor injuries unit will: ● arrange X-rays for suspecte broken bones. For example, shoulder, upper arm, elbow, forearm, wrist, hand (includin fingers), knee, lower leg, ankle foot and toes ● treat and apply plaster to broken bones ● treat back, shoulder and rib injuries ● treat minor head and neck injuries Rapid access to specialist ● treat cuts/grazes as well as close (stitch) and dress woun ● treat sprains of ankles, kne care for minor injuries wrists and elbows ● treat infected wounds ● treat eye and ear injuries THE minor injuries unit in your patients with minor or less currently attend A&E ● treat minor burns and scald new hospital has its own serious injuries. departments can be more ● assess a minor injury and r dedicated entrance for rapid The minor injuries unit (MIU) appropriately seen at a minor to a specialist if required. access to a highly skilled at the New Stobhill is one injuries unit – so by creating clinical team. of a network of similar MIUs separate MIUs, the more WHO SHOULD NOT This unit will be open seven across the city. It will be seriously injured patients can ATTEND THE MIU? days a week from 9am till 9pm. closely linked to the local A&E be seen more quickly at full- Patients with serious injuries Inside the unit, the teams will department and have support blown A&Es and the NHS can will be taken to the local A&E be led by specialist emergency from medical staff trained in utilise resources and staff skills department. nurse practitioners, who have emergency medicine. far more effectively, to the Minor injuries units will also been trained to see and treat Around half of patients who benefit of patients and staff. deal with illnesses. An illness

4 NEW STOBHILL SERVICES

IN A DAY SURGERY FOR MORE INFORMATION NG TURN TO PAGE 6 departments which are located nother. xt three pages, we spotlight just s of our new ways of working make your experience better.

be described as when you feel or get in touch with your GP. If In day surgery, X-rays and other images will unwell or in poor health, for you are uncertain about what to be viewed on an in-built computer system eat example, if you have a high do, you should contact NHS 24 or temperature (see below about if the situation is an emergency, e what to do in the event of illness). you should phone 999, or go to Filing cabinets your local A&E department. d to THE MINOR INJURIES UNIT You should also attend A&E no more! cal WILL NOT TREAT: with a minor injury between the . ● illnesses – when you feel hours of 9pm and 9am when the Coming soon! : unwell or in poor health MIU is closed. ed (e.g. stomach pains, abscesses, AS you would expect from a newly built hospital, rashes, tonsillitis) WHAT IF MY CHILD the New Stobhill is positively bristling with the ● gynaecological problems IS UNDER 5? latest technologies. g ● pregnancy problems If your child is less than one year There will be state-of-the-art equipment from e, ● alcohol or drug related old, you should attend the A&E the latest MRI scanners to operating theatre problems department at (Royal technologies delivering clean-air filtration systems ● problems Hospital for Sick Children). and wall screens showing X-ray images. ● drug overdose If your child is between one But less visible will be the phased introduction b ● severe allergic reactions and five years old, you should of “paperlite” systems that will see very large ● breathing problems attend the A&E department at reductions in mountains of paper patient record ● chest pain Yorkhill or the nearest adult and appointments files. ● collapsed or unconscious A&E department. The electronic record system will allow staff to s patients. Remember, the MIU is only quickly and securely access patient information ds intended for people with following hospital consultations or diagnostic tests. ees, For some types of these less serious injuries who are Apart from improved efficiencies and conditions, you can contact NHS aged five years and older. If environmental benefits from using less paper, the 24 for advice on 08454 242424 your child has an illness, they new system, when fully implemented removes should not be taken to a minor storage needs and delivers faster and more up to ds injuries unit. date clinical information for health professionals. refer For advice on this you can The speed and accuracy of patient information contact NHS 24 on 08454 transfer from one hospital to another or to a 242424 or get in touch with GP will be enhanced significantly. your GP. Appointment cards will still be issued as hard If you are uncertain about copies to patients, but on arrival and after an what to do, you should contact appointment at the new hospital, details of NHS 24 or if you think it is an medication, conditions or treatments, along with emergency, you should go to scans and other picture images, will be o not the Royal Hospital for Sick progressively core parts of the electronic patient can Children at Yorkhill or phone 999. record of each individual.

NEW STOBHILL 5 DAY SURGERY ALL IN A DAY’S WORK

DAY surgery involves patients coming into hospital, having their procedure and going home on the same day. Day surgery is not new; it is an established service that has been performed in Glasgow for nearly a century and is routine practice throughout the world. What is new is that Glasgow’s New Stobhill and Victoria are purpose-built to specialise in day surgery. Day surgery is a safe and reliable method of providing care for patients undergoing a wide variety of procedures. The number and type of procedures has increased over the years as advances As anaesthetic and surgical may be taken for tests e.g. patients are discharged the and developments in surgery, techniques continue to blood and urine samples. If it following day. Medical advice, anaesthetics, drugs and advance, it is likely that even is not appropriate for you to if required, will be obtained technology have been made. more procedures will be have day surgery, you will be from the on-call team at There are currently more carried out in day surgery. booked for inpatient care. . than 150 procedures from a Day surgery procedures The anaesthetist will also The 23-hour beds will variety of specialties routinely can involve a local review your health on the enable clinicians to extend the performed as day surgery. anaesthetic, a regional day of the procedure prior to range of surgical procedures Some of these procedures anaesthetic, sedation, a your anaesthetic. to be offered. They will also are called “minimally invasive” general anaesthetic, or a Certain procedures are allow patients who do not or “keyhole” surgery. This combination. known to need a longer have a carer or access to a means that small incisions If you require general recovery, usually because the phone to stay in hospital are made in the skin and very anaesthetic, you will be given surgery is more involved, and overnight to complete their slim instruments are used a health check beforehand to this may mean a planned post-surgery recovery. to perform the examination ensure day surgery is the best overnight stay. The New The beds, however, will and procedure. and safest option for you. Stobhill Hospital has the not be used for surgical The benefits of this type of A specially trained nurse support of a number of 23- complications. In the unlikely surgery are small scars, less carries out the health check hour beds to allow patients to event that a patient develops pain, less blood loss and a before the date of surgery. be admitted overnight and a complication during day shorter time in hospital The assessment involves a return home within 24 hours. surgery, patients will be while achieving the same series of questions about your A team of nurses will staff stabilised and transferred to results as open or more general health and any the 12-bedded unit, providing one of the city’s inpatient invasive surgery. medication you take. Samples overnight observation until hospitals – where they will have access to full 24-hour back up and support. THE NEW STOBHILL HOSPITAL IS PURPOSE- For more information on day surgery at the New BUILT TO SPECIALISE IN DAY SURGERY Stobhill Hospital, go to www.nhsggc.org.uk

6 NEW STOBHILL ADMISSIONS

The New Stobhill Hospital will provide a wide range of day-care services. Patients requiring admission will be treated at one of our other hospitals such as the existing Stobhill Hospital, below

THE RIGHT CARE AT THE RIGHT TIME IN THE RIGHT PLACE THE New Stobhill is part of a diagnoses your condition will, in network of hospitals across most cases, be the one who looks Glasgow that offers a full range after you as an inpatient too. of specialist services Critical clinical information held to our patients. electronically at Glasgow Some 85 per cent of patients Hospitals will be available to the who currently attend Stobhill Hospital team caring for you Hospital receive their care on a wherever they are located. day basis and will continue to And as part of our planning, access this locally at the New we continue to work closely with Stobhill Hospital. the Scottish Ambulance Service For the small minority who to ensure that the right support require admission for a problem is there at all times. that can’t be treated on a day basis, arrangements will be made to admit you to one of our other hospitals, such as the existing CRITICAL CLINICAL INFORMATION HELD Stobhill Hospital or the Glasgow Royal Infirmary. ELECTRONICALLY AT GLASGOW HOSPITALS WILL Senior medical staff will work BE AVAILABLE TO THE HOSPITAL TEAM CARING between The New Stobhill Hospital and the inpatient FOR YOU WHEREVER THEY ARE LOCATED hospitals, so the consultant that

NEW STOBHILL 7 CONTACT INFORMATION

IF YOU NEED TO CONTACT US

To cancel or change your appointment, please telephone the number on your appointment letter. This may allow us to give your appointment time to another patient. We need your help to run an efficient service. If an ambulance is booked for you but you no longer require it, as soon as possible please call 0800 389 1333 and tell them your name, address, phone number and date of appointment. Here are some other useful numbers which you should keep handy

● General switchboard 0141 201 3000 ● Clinic A reception 0141 355 1035 ● Clinic H reception 0141 355 1244 ● Clinic B reception 0141 355 1047 ● Clinic I reception 0141 355 1259 ● Endoscopy 0141 355 1364 ● Clinic C reception 0141 355 1063 ● Clinic J reception 0141 355 1274 ● Imaging (X-ray etc) 0141 355 1407 ● Clinic D reception 0141 355 1076 ● Clinic K reception 0141 355 1293 ● Main entrance 0141 355 1518 ● Clinic E reception 0141 355 1096 ● Clinic L reception 0141 355 1323 ● Minor injuries reception 0141 355 1536 ● Clinic F reception 0141 355 1209 ● Renal dialysis reception 0141 355 1655 ● Clinic G reception 0141 355 1228

TO CONTACT NHS 24 AT ANY TIME, CALL 08454 24 24 24.

0141 201 4915

8 NEW STOBHILL