Tokoroa Office: Phone (07) 885 0340 Fax (07) 885 0718 Putaruru Office: Phone (07) 883 7189 Fax (07) 883 7215 Tirau Agency (Information Centre): Phone (07) 883 1202
Private Bag 7 (Torphin Crescent) Tokoroa 3444 ⬧ Website: www.southwaikato.govt.nz ⬧ Email: [email protected]
Council Meeting PUBLIC BUSINESS AGENDA
A Council Meeting will be held in the Council Chamber, Torphin Crescent, Tokoroa on Thursday 27 May 2021 Commencing at 9.30am
OUR VISION
“Healthy people thriving in a safe, vibrant and sustainable community.”
TM
the South Waikato … discover it … live it … love it …
Attendees
Members Mayor (Chairperson) J Shattock Deputy Mayor (Deputy Chairperson) B Machen
Councillors H Daine M Glucina A Jansen T Lee H Nelis A Ngāpō G Petley P Schulte S Wallace
Tīrau Community Board (Chairperson) K Purdy
Staff Chief Executive B Smit Group Manager Assets T Anderson Group Manager Regulatory S Robinson Group Manager Community and Corporate G Naidoo Communications Manager K Fabrie Chief Financial Officer F Ferrar Executive Assistant (Minutes) S Curreen
Agenda Confirmed by:
B Smit Chief Executive
Prayer The Mayor will lead the Council in Prayer.
RECOMMENDATIONS contained in reports are NOT to be construed as COUNCIL DECISIONS. Refer to Council minutes for RESOLUTIONS.
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Order of Business
1. Apologies ...... 4 2. Confirmation of Agenda ...... 4 3. Leave of Absences ...... 4 4. Conflicts of Interest ...... 4 5. Public Forum ...... 4 6. Introduction of New Staff ...... 4 7. Confirmation of Minutes ...... 5 7.1 Confirmation of Minutes - Public ...... 5 8. Reports ...... 16 8.1 Mayoral Report - April / May 2021 ...... 16 8.2 LGNZ Remits ...... 18 8.3 Renaming of Benalder and Mountbatten Reserves ...... 31 8.4 Waikato River Trails Extension ...... 32 8.5 Community Perception Results 2020/21 - Wave 3 of 4 ...... 35 9. Members Information Requests ...... 51
1. Apologies
2. Confirmation of Agenda
3. Leave of Absences
Cr Petley 11 - 18 June 2021
4. Conflicts of Interest
5. Public Forum
6. Introduction of New Staff TeKau Wirihana - Water Reticulation Serviceman Gary Nepe - Water Reticulation Serviceman Phil Arol - Water Reticulation Serviceman
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7. Confirmation of Minutes 7.1 Confirmation of Minutes - Public
Document Information
Report To: Council
Meeting Date: Thursday, 27 May 2021
Author: J Shattock
Author Title: Chairperson
Report Date: Wednesday, 19 May 2021
Purpose of Report This report is for information purposes only. The purpose of this report is to present past Minutes.
Recommendations
Council – Thursday 6 May 2021 Public Business
That the minutes of the public business of the Council meeting held on Thursday 6 May 2021 are confirmed as a true and accurate record and the recommendations therein approved.
Tīrau Community Board – 23 March 2021 That the minutes of the Tīrau Community Board meeting held on Tuesday 23 March 2021 are received.
Attachments Council Public Minutes – 6 May 2021 Tīrau Community Board Minutes – 23 March 2021
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Council Meeting PUBLIC BUSINESS MINUTES
A Council Meeting was held in the Council Chamber, Torphin Crescent, Tokoroa on Thursday 6 May 2021 Commencing at 9.30am Attendees
Members Mayor (Chairperson) J Shattock Deputy Mayor (Deputy Chairperson) B Machen
Councillors H Daine M Glucina A Jansen T Lee H Nelis G Petley P Schulte S Wallace
Tīrau Community Board (Chairperson) K Purdy
Staff Chief Executive B Smit Group Manager Assets T Anderson Group Manager Regulatory S Robinson Group Manager Community and Corporate G Naidoo Communications Manager K Fabrie Chief Financial Officer F Ferrar Executive Assistant (Minutes) S Curreen
Her Worship led the Council in prayer.
The meeting was chaired under Option C of the Standing Orders.
1. Apologies 21/98 Resolved Cr Wallace / Cr Lee That apology from Cr Ngāpō is received and sustained.
2. Confirmation of Agenda There were no changes to the agenda.
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3. Leave of Absences 21/99 Resolved Cr Jensen / Cr Schulte That a leave of absence be approved for Cr Petley from 11 June to 18 June 2021.
4. Conflicts of Interest There were no conflicts of interest declared.
5. Public Forum (Audio recording 2:40) There were four speakers at the Public Forum:
• Ann Buckley - Flooding and debris in open stormwater drain at the back of her property. • Janet Blower - Pointed out Bridge Street is part of the CBD and the footpaths align with Leith Place. With winter approaching these footpaths will become very slippery due to flooding and runoff from building downpipes. Large empty buildings could be utilised for bus stops incorporating a café and/or bakery. Observed in Leith Place due to the reduction in the number of toilets it has caused queuing and the wheelchair access is inadequate. Concerns raised regarding the comfort of dogs in the pound. Plastic bags from the dog dispensary being thrown into Lake Moananui suggested the post and dispensary be moved to an open area on the opposite side of the lake.
6. Introduction of New Staff The following new staff were introduced to Council:
• Brett Brinkworth - Management Accountant • Robert Dwan - Facilities Graffiti/Maintenance Officer • Paniora Daniels - WORKit Connector
7. Confirmation of Minutes 7.1 Confirmation of Minutes - Public
Matters of fact: There were no matters of fact.
21/100 Resolved Cr Lee / Cr Wallace That the minutes of the public business of the Council meeting held on Thursday 15 April 2021 are confirmed as a true and accurate record and the recommendations therein approved. All in favour / carried.
Matters arising: There were no matters arising.
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8. Reports
8.1 Mayoral Report - April 2021 (Audio recording 44:20)
The Report was taken as read. Amendment to report striking out meeting with Economic Development Manager re Social Sector, which did not take place as Mr Bowden was on sick leave.
21/101 Resolved Cr Lee / Cr Schulte That Report No 2021-555372, Mayoral Report - April 2021, be received. All in favour / carried.
Her Worship advised Anne Clothier is the new Manager of the Timber Museum and will be invited in the future to speak to Council. Cr Daine requested notification of Zone 2 meetings be sent out to Elected Members.
ACTION: Elected members be notified of Zone 2 Meetings dates.
8.2 Road Stopping Unformed Roads Lichfield (Audio recording 48:10)
The Report was taken as read.
21/102 Resolved Cr Machen / Cr Glucina 1. That Report No 2021–554938, Road Stopping Unformed Roads Lichfield, be received. 2. That Council approves the stopping of the unformed road as contained in SO 505100 between Lichfield and Baldwin Roads and the negotiation and sale of the same to the neighbouring properties. 3. That Council approves the stopping of the unformed road as contained in S0 514923 off Tomalin Road and the negotiation and sale of the same to the neighbouring properties. All in favour / 1 against. Cr Daine requested his vote to be recorded.
8.3 Intersections Bridge Street/Leith Place and Swanston Street/Leith Place Report (Audio recording 55:20)
The Report was taken as read. Presentation by Barry Knight speaking on the design proposals for Bridge Street / SH 1 and Swanston Street / SH 1 intersections.
21/103 Resolved Cr Lee / Cr Schulte That Report No 2021–555337, Intersections Bridge Street/Leith Place and Swanston Street/Leith Place Report, be received and supported. All in favour / carried.
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Meeting adjourned at 11.19am and reconvened at 11.31am
8.4 Wheelie Bin Communications and Engagement Plan (Audio recording 1:50:42)
The Report was taken as read. Billboards are being placed within residential areas, avoiding SH. The GM Assets, Mr Anderson, advised there would be an opportunity of bags for commercial businesses. Her worship replied the buy-back option would require a decision by Council.
21/104 Resolved Cr Lee / Cr Wallace That Report No 2021-555393 – Wheelie Bin Communications and Engagement Plan, be received. All in favour / carried.
8.5 Putāruru Waterpark - Phase 1 (Audio recording 2:26:10)
The Report was taken as read.
21/105 Resolved Her Worship / Cr Lee 1. That Report No 2021–555674, Putāruru Waterpark - Phase 1, be received. 2. That the funding for Putāruru Waterpark - Phase 1, be increased to $480,000. 3. That the extra $80,000 budget be funded from forecast savings with the Property portfolio. GL's 710008242001 ($50K) and 710008241902 ($30K). All in favour / carried.
8.6 Submission on Supporting Sustainable Freedom Camping in Aotearoa New Zealand (Audio recording 2:25:40)
The Report was taken as read.
21/106 Resolved Cr Lee / Cr Nelis 1. That Report No 2021–555699, Submission on Supporting Sustainable Freedom Camping in Aotearoa New Zealand, be received. 2. That the draft submission is submitted to MBIE prior to the Sunday 16 May 2021 deadline. All in favour / carried.
8.7 Land Transport Rule: Setting of Speed Limits 2021 (Audio recording 2:32:41)
The Report was taken as read. Staff will be attending the workshop and report back to Council. Her Worship and Cr Machen will also be attending the workshop.
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21/107 Resolved Cr Petley / Cr Machen That Report No 2021–555724, Land Transport Rule: Setting of Speed Limits 2021, be received. All in favour / carried.
Cr Lee asked if there was a list of scheduled workshops being held that could be attended. Mr Anderson will send the workshop schedule to all Elected Members.
ACTION: Land Transport Rule: Setting of Speed Limits 2021 Workshop Schedule to be sent to all Elected Members.
9. Members Information Requests Cr Wallace advised she had submitted a Service Request on 21 April regarding a grate on Tīrau Street between Super Liquor and Kim’s Takeaway, on the road going into the carpark behind, part of the grate is missing hasn’t been sorted. Cr Daine reported on SH 1 coming down through Tokoroa the manholes in the middle of the road are lower than the road and essentially like a pothole. Has this been addressed as a major hazard? Cr Glucina advised there is also one on the corner Bridge Street / SH 1 as you turn north. Mr Anderson to approach Waka Kotahi (NZTA) to advise of Council’s concerns of low manholes on SH 1. ACTION: Advise Waka Kotahi (NZTA) concerns regarding manholes in centre of road through Tokoroa and on the corner of Bridge Street / SH 1.
The meeting closed 12.30pm.
JS Shattock MAYOR
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Tīrau Community Board Meeting PUBLIC BUSINESS MINUTES
A Tīrau Community Board Meeting was held in the Tīrau War Memorial Hall, Main Road, Tirau on Tuesday 23 March 2021 Commencing at 5.30pm
Attendees
Members Chairperson K Purdy Deputy Chairperson C Brasell S Burling-Claridge
K Slater
Council Representative P Schulte
Her Worship the Mayor J Shattock Councillor H Nelis
Staff Chief Executive B Smit Executive Assistant J Parr Group Manager Community & Corporate G Naidoo Team Leader Executive Support J Parr
1. Apologies T21/06 Resolved Cr Schulte / S Burling-Claridge That an apology from the Chairperson, Cr Ngapo and the Chief Executive for lateness, be received and sustained.
2. Confirmation of Agenda There were no changes to the agenda.
3. Leave of Absence There was no leave of absences requested.
4. Conflicts of Interest No conflicts of interest were declared.
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5. Public Forum There were no speakers at the Public Forum.
6. Confirmation of Minutes 6.1 Confirmation of Minutes
Matters of Fact There were no matters of fact.
T21/07 Resolved Cr Schulte / K Slater 1. That the Minutes of the Public Business of the Tīrau Community Board Meeting held on Tuesday 9 February 2021 are confirmed as a true and accurate record and the Recommendations therein approved. 2. That the Action Sheet, as attached, be received.
Matters Arising There were no matters arising.
The Chief Executive arrived at 5.34pm
7. Reports 7.1 Resource Management Report - 19 January to 10 March 2021
The Report was taken as read.
Cr Schulte queried when a decision would be made on the application by Ohaupo Investment Ltd. This information will be sought from staff and the Board will be advised. Action
T21/08 Resolved Cr Schulte / S Burling-Claridge That Report No 2021-551549, Resource Management Report – 19 January to 10 March 2021, be received.
7.2 TCB - Discussion
The Report was taken as read. Responses from staff are in italics and any further points noted from the meeting follow.
1) The TCB are asking if the Okoroire/Prospect park could be named, it has no title as such and would be great if it could, also advising users it is dog friendly would be great, could this be looked into please? A response had been provided to the Board; however, the request had been misinterpreted by staff. They were not seeking information as to the naming or re-naming of the reserve but are after a plaque or signage that designated the area as a recreation reserve. Action
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2) The paths at the Tīrau Domain are overgrown and covered in grass, it’s actually hard to see there is a path there, could these please be sprayed, along with the blackberry. Parks and Reserves staff have followed up with the open spaces maintenance contractor to have them rectified immediately. Parks and Reserves staff will check the location of the blackberry, if it is located along the railway /Domain fence line that is for the open spaces maintenance contractor to keep sprayed out, otherwise it will be the DAG’s responsibility to control within the lower Domain.
The Board queried what defined the open space area and was advised that this is the part of the Domain area that is covered by the Downers contract and not looked after by the Domain Action Group (DAG).
3) Tīrau Domain update (Dag report) presented by DAG Chair, Susan Provan.
• A working bee was held a couple of weeks ago which was well attended by TCB and elected members and was very successful.
• Only a few trees have been lost from the new plantings. • Three tenders have been received for the bridge – two of these are for a suspension bridge and the other is an industrial bridge. DAG have met and reviewed the designs and a response will go to the Tenders Board Committee. Start date for construction should be October with the finish date in November.
• Staff advised that DAG and the Board could put a submission in to the LTP. A community information meeting is being held in Tīrau next week. Following the meeting copies of the consultation material was given to the Board which included the submission form.
• The Project Manager, Mr Walter Williams will be leaving Council at the end of the week and the group is looking forward to meeting his replacement. Special thanks are to be passed on to Mr Williams for all the work he has done for DAG and the Board. Mrs Brasell commented that Mr Williams had gone way beyond his duties, was emotionally involved in projects and his work has been very much appreciated. Action
4) There are many broken kerbs in Tirau, along Station/Bear and Rose Streets especially, when will these be sorted? Some large chunks of broken concrete are posing a safety hazard.
• Station Street footpath and kerb repairs are due to start by the end of March 2021. • Bear and Rose repairs are programmed to start by 30 April 2021.
5) CCTV/WIFI, any further updates on how this is progressing? Staff have arranged for a verbal update on progress of the project by the appointed Contractor at the TCB meeting on 23 March 2021.
The following consultant and contractors were present – David Raven from Odyssey, Simon Coe – Project Manager NZ for NBSmartcities and Manaaks Pivac, Contracts Manager for McKay Electrical.
• McKay is Councils streetlight contractor. • Odyssey is Council’s professional services provider. • David Raven will lead the project with the departure of Mr Williams
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• David Raven introduced the team and spoke about the agreement of the community and police on location. He also spoke about timeframe of the project with the start date in May and completion late June.
• Manaaks Pivac from McKay spoke about the physical works stating that while there will be disruption it would be limited as most of the work will be of the road. He also stated that work will progress fast once all the cabling was done. There has already been a lot of investigation carried out to date. Communication will happen closer to the date by McKay to the businesses.
• Simon Coe from NBSmartcities spoke about the world leading technology. • The new technology could allow for the monitoring when and if required for: o Air pollution o Traffic counts for bikes, cars, trucks etc. o Traffic management.
• Work in Putāruru will following the completion of the Tīrau project. • Once the project is complete McKay will look to sponsor a local event to showcase the project. Her Worship commented that this was an exciting project for the community and would like to see comms around this to engage the community and involve stakeholders. Action Following the presentation Mrs Burling-Claridge demonstrated samples of outdoor lighting that she had received which would be suitable to decorate the town and businesses. The next steps are for a lighting plan, electrical plan and funding options to be put in place. Mrs Burling-Claridge is currently communicating with a contact who works in this field – lighting up towns. McKay confirmed that it would be possible to co-ordinate the town lighting project with the street lighting project. Her Worship suggested applying for funding from the Community Development Grants. Applications are now open and can be accessed on-line.
6) Bus Shelters for Tīrau, when are these being installed? The shelters have been ordered. The Project Manager has advised that the bus shelter will be installed by the end of June 2021.
7) The old pedestrian crossing located outside BP/Tirau school still have the zebra poles etc at both ends, this still looks like a pedestrian crossing, could we have this decommissioned properly please. This work is due to be completed in the last week of March 2021.
8) The TCB would like the use of the Council’s speed counter machine to be used at both the north and south entrances from SH1, speed is an ongoing issue in our town and getting the data for it, to be passed onto the correct authorities would help with community safety and allow them to look into this issue. Staff have forwarded the request onto NZTA who are responsible for the management of the State Highways. Staff expect a response by mid-April 2021. Staff will advise TCB of the NZTA response at the next TCB meeting. The Board advised that the speed counter in Arapuni Street is not working. This will be looked at. Action
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T21/09 Resolved Cr Schulte / K Slater That Report No 2021–551753, TCB Discussion, be received.
8. Members Information Requests
Cr Schulte requested an update on the Neighbourhood Party for Tīrau. Action
The meeting closed at 6.15 pm.
C Brasell DEPUTY CHAIRPERSON
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8. Reports 8.1 Mayoral Report - April / May 2021
Document Information
Report To: Council
Meeting Date: Thursday, 27 May 2021
Author: J Shattock
Author Title: Mayor
Report Date: Friday, 14 May 2021
Purpose of Report This report is for information purposes only. To inform Councillors of appointments and fund allocations undertaken during the month.
Recommendation That Report No 2021-557263, Mayoral Report - April / May 2021, be received.
Background The issues discussed in this report are aligned with the Council vision, community outcomes and Council policies but is currently not included in the Council Strategy.
Thursday 29 April 2021 Met with Tuia Students K’Lee and Tyra Begbie Met with Bob Deacon Attended Three Waters Reform update
Friday 30 April 2021 Attended LGNZ Zone Two Meeting at Sir Don Rowlands Event Centre, Lake Karapiro
Sunday 2 May 2021 Attended Dynamo Event Presentation at SWSEC
Tuesday 4 May 2021 Attended Putāruru Timber Museum meeting Attended Tīrau Community Board meeting
Wednesday 5 May 2021 Attended Hori Dean’s Tangi at Ngatira Marae
Thursday 6 May 2021 Chaired Council meeting Chaired Corporate and Regulatory meeting
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Saturday 8 May 2021 Attended Pasifika by Nature at Claudelands Arena, Hamilton Attended Lions Club Banking Trust Dinner at Rowlands Centre, Lake Karapiro
Monday 10 May 2021 Met with Willy Ford Tokoroa High School Principal Met with National MP Louise Upston Met with Philippa Fourie - Fonterra
Tuesday 11 May 2021 Met with Prue Christie - Papa O Te Aroha Marae Attended Finance, Audit and Risk Meeting Attended Healthy Homes Expo at SWSEC Attended JP Training at Tokoroa Bowling Club
Wednesday 12 May 2021 Met with Nexus Met with Tokoroa Club Met with Willy Ford Tokoroa High School Principal Met with Kyah Townsend
Thursday 13 May 2021 Attended Setting of Speed Limits Rule Consultation at Waka Kotahi Office, Hamilton Attended Three Waters Update by Zoom Visited a Film Set
Friday 14 May 2021 Attended Timber Museum Trust meeting Met with SWIFT Trustees Attended WORKit Introduction Met with Kirsten Sauermann Attended SWIFT Meeting by Zoom
Saturday 15 May 2021 Attended Stuart Aston Gold Star Award at Putāruru Timber Museum Attended Gold Star and Honours Night
Mayoral Fund Purchased seven books from K Wiley and donated to the Library $315.00
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8.2 LGNZ Remits
Document Information
Report To: Council Meeting Date: Thursday, 27 May 2021 Author: Jenny Shattock Author Title: Mayor Report Date: Thursday, 20 May 2021
Purpose of Report This report requires a decision from Council.
Recommendation 1. That Report No 2021-, LGNZ Remits, be received. 2. That the South Waikato District Council supports the Gisborne District Council’s remits for the disparities between the rating valuation of forestry and other land users and the cost recovery of littering/fly tipping. 3. That the South Waikato District Council supports the Hamilton City Council’s remit for the provision of funding to enable Councils to engage in civics education for high school children.
Background The issues discussed in this report are aligned with the Council vision, community outcomes and Council policies but are currently not included in the Council Strategy. The Local Government New Zealand’s (LGNZ’s) Annual General Meeting (AGM) will be held on Sunday 17 July 2021. There are three remits being submitted to the AGM which Council is being asked to consider.
Discussion Gisborne District Council are requesting the support to enable the following remits on disparities between the rating valuation of forestry and other land users and no fly tipping to go forward to the LGNZ AGM. Remit: That LGNZ request the Valuer General amend the relevant legislation to allow for Local Government to address the growing disparities between the rating valuation of forestry land and other land users. Remit: That LGNZ advocate the Litter Act 1979 be amended to allow for ‘cost recovery in instances where littering/fly tipping is ‘more than minor’ and the identity of the perpetrator is discoverable.
Hamilton City Council are requesting the support of Councils to enable the following remit on funding of civics education to go forward to the LGNZ AGM. Remit: That Local Government New Zealand (LGNZ) advocate to central government for provision of funding to enable Councils to engage in civics education for high school children.
Attachments Rating Valuation of Forestry and other land users Remit - Gisborne District Council Littering/Fly Tipping Remit – Gisborne District Council Funding of Civics Education - Hamilton City Council
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8.3 Renaming of Benalder and Mountbatten Reserves
Document Information Report To: Council Meeting Date: Thursday, 27 May 2021 Author: Phil Parker Author Title: Parks and Reserves Manager Report Date: Monday, 3 May 2021
Purpose of Report This report requires a decision from Council.
Recommendation 1. That Report No 2021–557217, Renaming of Benalder and Mountbatten Reserves, be received. 2. That Council ratifies the renaming of Benalder Reserve to Butler Reserve. 3. That Council ratifies the renaming of Mountbatten Reserve to Edinburgh Reserve.
Background The issue discussed in this report is aligned with the Council vision, community outcomes, Council policies and the Council Strategy. In particular, the issue discussed is covered under the current South Waikato Reserves Management Plan.
Issues Following a community-based meeting attended by the Mayor towards the end of last year a discussion was held regarding the public recognition of the Butler family who as the original landowners were instrumental in providing land for the development of the Strathmore suburb in Tokoroa. A means of recognising the Butler family by renaming Benalder Reserve, which is located within the Strathmore suburb to Butler Reserve, was promoted as a viable suggestion. As part of the Reserve Land Status report and recommendation work carried out by Land Analysis RW Barnaby a recommendation was made in regard to the renaming of Mountbatten Reserve due to the main body of this reserve having frontage to Edinburgh Street and the Mountbatten name having become even less relevant in 2010 when access from Mountbatten Place ceased. Renaming the reserve would therefore meet usual Council reserves naming protocol whereby a reserve would generally be named after the street or locality where it is sited.
Discussion In line with the South Waikato Reserves Management Plan a one-month period for public consultation in order to receive further public comments prior to further deliberations and potential ratification by Council for the renaming of both reserves was approved by Council, and a public notice was subsequently issued with a submission cut-off date of 30 April 2021. No submissions were received; therefore, it is recommended that Council now ratifies the renaming of the two reserves respectively.
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8.4 Waikato River Trails Extension
Document Information Report To: Council
Meeting Date: Thursday, 27 May 2021
Author: Gordon Naidoo
Author Title: GM Community and Corporate
Report Date: Thursday, 13 May 2021
Purpose of Report This report requires a decision from Council.
Recommendation 1. That Report No 2021–557513, Waikato River Trails Extension, be received. 2. That Council support in principle the Trail extension with the view of subsequently formally amending the current management agreement to reflect the addition of new Trail.
Background The issue discussed in this report is aligned with the Council vision, community outcomes, Council policies and the Council Strategy. Waikato River Trails Trust is an organisation that contract to Council for the development, management and promotion of the Waikato River Trail. The Trust appreciates the long-term support provided by South Waikato District Council and remains focused on bringing people to the South Waikato to enjoy world class trails. The report is a follow up on a recent verbal presentation to elected members regarding the extension of the Waikato River Trail north to SH 1 (see attached map) by the General Manager of the Waikato River Trails. Waikato River Trails Trust seeks Council’s support and advocacy for the extension of the Waikato River Trails from its current northern entrance at the Pokaiwhenua stream to SH 1 and SH 29. The Trust has been working with Waka Kotahi (NZTA) to align the trail development with the proposed new roundabout development at the corner of SHs 1 and 29. The Trust believes that the Waikato River Trails extension to SH 1 will provide opportunity to significantly increase the profile of the district. The Trust is also in further discussion with Waka Kotahi around a cycling hub in the vicinity of the proposed roundabout and believes they will continue to enjoy strong support for this project from Crown, Iwi and Mercury. The Trust request that Council support in principle the trail extension with the view of subsequently formally amending the current management agreement to reflect the addition of new trail. The Trust envisage the terms of the current management agreement will remain unchanged. Agreement in principle from Council will provide the confidence for the Trust to move forward with consultation and planning.
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Discussion Trail Details The proposed new Trail is 5.6 kilometres from Pokaiwhenua carpark to the end of Horahora Road and 900 metres from Horahora Road to the estimated location of the proposed new roundabout. Waka Kotahi have indicated they will design and fund the trail from the roundabout to Horahora Road. The Trail is envisaged occupying Crown Land, Council administered land adjacent to the Aniwaniwa reserve and Council road reserve. The trail will be constructed to encourage both cyclists and walkers. The current Waikato River Trail user profile is close to 50% walkers and 50% cyclists. The trail extension aligns with the Regional Cycling Plan which sees a hub where the Waikato River Trails, Te Awa Trail and Hauraki Rail Trail connect at Pairerre (SH 29).
Trail Funding and On-going Maintenance The Trust does not believe funding will be required from Council for the design and construct the trail extension. The Trust will develop a low maintenance trail and will be maintained within the current funding framework. Part of the Trail Development Plan includes the planting of native trees which will act as a buffer between farmland and the Waikato River.
Advocacy With Council’s support the Trust can leverage the support of others. The Trust request that Council act as an advocate with future discussions with Waka Kotahi, the Crown, Mercury and Iwi. Other support requested from Council is for the supply of mapping to assist with route selection and staff responsible for parks and reserves and roading give input into the trail route design. The Trust will lead the planning and construction.
Map 1 – Proposed Trail extension to SH 1 and 29
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Map 2 – Waikato Region Cycle Trails
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8.5 Community Perception Results 2020/21 - Wave 3 of 4
Document Information
Report To: Council
Meeting Date: Thursday, 27 May 2021
Author: Courtney Rudolph
Author Title: Policy Officer
Report Date: Monday, 17 May 2021
Purpose of Report This report is for information purposes only. To present Council with the results of the Council Community Perception Results for wave 3.
Recommendation That Report No 2021–557379, Community Perception Results 2020/21 - Wave 3 of 4, be received.
Background The issues discussed in this report are aligned with the Council vision, community outcomes, Council policies and the Council Strategy. The Council surveys provide an avenue of communication where the community can engage and provide their thoughts on various Council matters. The survey is conducted four times a year (quarterly), respectively September/October, December/January, April and June & allow Council to identify trends on how the community perceives Council and the services that it delivers.
Issues
The results presented below, provide the satisfaction figures for the surveys undertaken comparatively between wave 2 2019-20, wave 3 2019-20, wave 4 2019-20, wave 1 2020-21 and wave 2 2020-21. The satisfaction figures discount those who answered ‘don’t know’ when they were asked for their opinion on a service. These results are the third wave received using the new mixed-methodology where respondents can choose to complete the Council survey either online or by return-post. Significant changes in the graph results represent figures which are 6% or more difference in either satisfaction (blue bar) or dissatisfaction (orange bar). Please note: If the sample size is less than (n 20), it is not statistically representative. A critical analysis has not been undertaken.
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Discussion Water Management Significant changes have occurred in the following activities: Taste of the water (↑13%), Odour of the water (↑9%), How well the stormwater system is maintained (↓13%), Ability to protect your property from flooding (↓7%), Keeping roads and footpaths free from flooding (↓16%). Overall Water Management has decreased by 5% satisfaction. The following subject-expert commentary has been added:
• Taste of the water and Odour of the water: it is pleasing to see that satisfaction levels have returned to previous levels.
• How well the stormwater system is maintained, Ability to protect your property from flooding and Keeping roads and footpaths free from flooding: These results have been influenced by the significant storm event causing extensive flooding during March. Stormwater modelling is currently being undertaken to understand the impact of significant storm events. The frequency and impact of these adverse storm events is increasing due to climate change and land development. Council will need to consider this when looking at its stormwater capital works programme in future years to improve the network, but this will not eliminate all stormwater flooding. In the short term, Council have recently engaged a new stormwater maintenance contractor to improve the maintenance of our stormwater structures. The value of the contract may need to be increased in future years to undertake more maintenance in future.
Wastewater system reliability 100% 98% 95% 90% 88% 92%
0%
2% 5% 10% 12% 8%
W2 2019-20 W3 2019-20 W4 2019-20 W1 2020-21 W2 2020-21 W3 2020-21 (n=61) (n=65) (n=73) (n=78) (n=84) (n=91)
How Council treats and disposes of wastewater 99% 92% 95% 85% 85% 88%
1% 8% 5% 15% 15% 12% W2 2019-20 W3 2019-20 W4 2019-20 W1 2020-21 W2 2020-21 W3 2020-21 (n=43) (n=52) (n=44) (n=59) (n=59) (n=68)
Taste of the water
62% 80% 86% 85% 72% 85%
38% 20% 14% 15% 28% 15% W2 2019-20 W3 2019-20 W4 2019-20 W1 2020-21 W2 2020-21 W3 2020-21 (n=76) (n=78) (n=83) (n=93) (n=96) (n=103)
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Odour of the water 79% 83% 87% 81% 80% 89%
21% 17% 13% 19% 20% 11% W2 2019-20 W3 2019-20 W4 2019-20 W1 2020-21 W2 2020-21 W3 2020-21 (n=73) (n=79) (n=83) (n=92) (n=94) (n=103)
Pressure of the water 84% 82% 90% 84% 90% 85%
16% 18% 10% 16% 10% 15% W2 2019-20 W3 2019-20 W4 2019-20 W1 2020-21 W2 2020-21 W3 2020-21 (n=76) (n=80) (n=84) (n=90) (n=96) (n=102)
How well the stormwater system is maintained 74% 74% 66% 68% 75% 62%
26% 26% 34% 32% 25% 38% W2 2019-20 W3 2019-20 W4 2019-20 W1 2020-21 W2 2020-21 W3 2020-21 (n=81) (n=84) (n=84) (n=95) (n=95) (n=105)
Ability to protect your property from flooding 79% 79% 77% 80% 83% 76%
21% 21% 23% 20% 17% 24% W2 2019-20 W3 2019-20 W4 2019-20 W1 2020-21 W2 2020-21 W3 2020-21 (n=86) (n=89) (n=89) (n=107) (n=110) (n=111)
Keeping roads and footpaths free from flooding 67% 70% 66% 69% 71% 55%
33% 30% 34% 31% 29% 45% W2 2019-20 W3 2019-20 W4 2019-20 W1 2020-21 W2 2020-21 W3 2020-21 (n=91) (n=97) (n=95) (n=111) (n=115) (n=119)
Reliability of the water supply 92% 96% 95% 97% 94% 95%
8% 4% 5% 3% 6% 5% W2 2019-20 W3 2019-20 W4 2019-20 W1 2020-21 W2 2020-21 W3 2020-21 (n=76) (n=80) (n=86) (n=95) (n=96) (n=104)
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Clarity of the water
67% 87% 88% 84% 82% 87%
33% 13% 12% 16% 18% 13% W2 2019-20 W3 2019-20 W4 2019-20 W1 2020-21 W2 2020-21 W3 2020-21 (n=76) (n=79) (n=86) (n=92) (n=96) (n=103)
Overall Water Management 77% 75% 84% 81% 81% 76%
23% 25% 16% 19% 19% 24%
W2 2019-20 W3 2019-20 W4 2019-20 W1 2020-21 W2 2020-21 W3 2020-21 (n=87) (n=92) (n=93) (n=107) (n=105) (n=116)
Waste Management Discussion Significant change has occurred for Tokoroa, Putāruru, Tīrau, Waotu, and Okoroire recycling points (↑11%). Slight increase for the services for managing green waste (↑5%). Overall Solid Waste Services has increased by 7% satisfaction. The following subject-expert commentary has been added:
• Putāruru, Tīrau, Waotu and Okoroire recycling points: It is pleasing to see that the increased effort of recycling staff is being recognised by users of these facilities.
Kerbside rubbish collection
82% 94% 87% 83% 86% 83%
18% 6% 13% 17% 14% 17%
W2 2019-20 W3 2019-20 W4 2019-20 W1 2020-21 W2 2020-21 W3 2020-21 (n=59) (n=58) (n=77) (n=83) (n=77) (n=93)
The kerbside recycling services
77% 78% 82% 67% 69% 71%
23% 22% 18% 33% 31% 29%
W2 2019-20 W3 2019-20 W4 2019-20 W1 2020-21 W2 2020-21 W3 2020-21 (n=72) (n=73) (n=82) (n=99) (n=94) (n=113)
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Tokoroa, Putaruru, Tirau, Waotu and Okoroire recycling points 79% 82% 78% 68% 66% 77%
21% 18% 22% 32% 34% 23%
W2 2019-20W3 2019-20W4 2019-20W1 2020-21W2 2020-21W3 2020-21 (n=37) (n=39) (n=41) (n=97) (n=102) (n=109)
Management of loose litter and bins in and around the town
79% 80% 85% 68% 70% 71%
21% 20% 15% 32% 30% 29%
W2 2019-20 W3 2019-20 W4 2019-20 W1 2020-21 W2 2020-21 W3 2020-21 (n=92) (n=92) (n=93) (n=110) (n=104) (n=116)
The services for managing general waste 70% 79% 83% 67% 72% 76%
30% 21% 17% 33% 28% 24% W2 2019-20 W3 2019-20 W4 2019-20 W1 2020-21 W2 2020-21 W3 2020-21 (n=67) (n=82) (n=81) (n=102) (n=91) (n=107)
The services for managing green waste 78% 83% 78% 62% 68% 73%
22% 17% 22% 38% 32% 27%
W2 2019-20W3 2019-20W4 2019-20W1 2020-21W2 2020-21W3 2020-21 (n=47) (n=57) (n=54) (n=86) (n=69) (n=85)
Overall Solid Waste Services 74% 85% 89% 68% 68% 75%
26% 15% 11% 32% 32% 25% W2 2019-20 W3 2019-20 W4 2019-20 W1 2020-21 W2 2020-21 W3 2020-21 (n=85) (n=95) (n=93) (n=98) (n=99) (n=116)
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Roading Management Discussion Significant changes have occurred in the following activities: How well the rural roads are maintained (↓7%), Provision of dedicated walkways/other cycleways around the South Waikato (↓9%), How well the footpaths are maintained (↓7%). Overall Roading Management has decreased by 1% satisfaction. The following subject-expert commentary has been added:
• How well the rural roads are maintained: Due to the increased workload of Council’s supplier as a result of deferred work from last season, rural reseals have been completed later than usual in the season. However, pre-reseals were completed, so the roads didn’t look like they had been finished. Reseals were finished after this current survey was undertaken.
• Provision of dedicated walkways/other cycleways around the South Waikato: Council have limited dedicated walkways/cycleways within the district, which could account for the low rating. Council staff are regularly assessing this issue when completing road works to allow opportunity for further development (new cycleways etc) through sections that are popular with cyclists.
• How well the footpaths are maintained: Council staff had a survey completed a couple of years ago, which rated all footpaths, and indicated those that need the most urgent work. Council staff are currently working around these footpaths, giving priority to the worst ones with the highest foot traffic. This is a work in progress and will take time. It is intended to address all very poor and poor condition rated footpaths over the next LTP. Footpath repairs are usually worked on at the end of the financial year, as they are less reliant on good weather conditions. Council staff have begun working on footpath repairs.
How well the urban roads are maintained
71% 74% 73% 60% 66% 65%
29% 26% 27% 40% 34% 35%
W2 2019-20 W3 2019-20 W4 2019-20 W1 2020-21 W2 2020-21 W3 2020-21 (n=100) (n=100) (n=98) (n=118) (n=118) (n=128)
How well the rural roads are maintained
62% 71% 72% 54% 61% 54%
38% 29% 28% 46% 39% 46% W2 2019-20 W3 2019-20 W4 2019-20 W1 2020-21 W2 2020-21 W3 2020-21 (n=97) (n=97) (n=91) (n=118) (n=113) (n=125)
The safety of the roads 66% 73% 73% 64% 66% 63%
34% 27% 27% 36% 34% 37%
W2 2019-20 W3 2019-20 W4 2019-20 W1 2020-21 W2 2020-21 W3 2020-21 (n=97) (n=100) (n=97) (n=116) (n=123) (n=130)
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Availability of footpaths/crossing points for mobility scooters/wheelchairs 62% 80% 75% 62% 67% 65%
38% 20% 25% 38% 33% 35%
W2 2019-20 W3 2019-20 W4 2019-20 W1 2020-21 W2 2020-21 W3 2020-21 (n=69) (n=87) (n=80) (n=107) (n=91) (n=108) Provision of dedicated walkways/other cycleways around the South Waikato 80% 73% 73% 74% 74% 65%
20% 27% 27% 26% 26% 35%
W2 2019-20 W3 2019-20 W4 2019-20 W1 2020-21 W2 2020-21 W3 2020-21 (n=85) (n=92) (n=80) (n=103) (n=99) (n=107)
Adequacy of cycleways on our roads 56% 45% 55% 55% 45% 44%
44% 55% 45% 45% 55% 56%
W2 2019-20 W3 2019-20 W4 2019-20 W1 2020-21 W2 2020-21 W3 2020-21 (n=80) (n=90) (n=65) (n=96) (n=83) (n=99)
How well footpaths are maintained 73% 74% 72% 59% 66% 59%
27% 26% 28% 41% 34% 41%
W2 2019-20 W3 2019-20 W4 2019-20 W1 2020-21 W2 2020-21 W3 2020-21 (n=90) (n=97) (n=86) (n=117) (n=114) (n=125)
Overall Roading 67% 75% 78% 63% 63% 62%
33% 25% 22% 37% 37% 38% W2 2019-20W3 2019-20W4 2019-20W1 2020-21W2 2020-21W3 2020-21 (n=97) (n=98) (n=94) (n=118) (n=119) (n=130)
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Parks, Reserves and Open Spaces (PROS) Discussion Significant change has occurred for Sportsgrounds (↓10%). Overall, Parks, Reserves and Open Spaces has decreased by 1% satisfaction. The following subject-expert commentary has been added:
• Sportsgrounds: Council staff were surprised by this result since staff had not received any concerns from the public. Council staff have received positive feedback regarding the sportsgrounds (including from visiting sports teams). Surface wise the grounds are in good condition, weed spraying is a priority in spring, line marking is improved and tidy, mowing is improved. Sportsgrounds bookings and allocation is working well with clubs sticking to what field is allocated. Equipment is in good condition.
Sportsgrounds 96% 94% 87% 85% 91% 81%
4% 6% 13% 15% 9% 19%
W2 2019-20 W3 2019-20 W4 2019-20 W1 2020-21 W2 2020-21 W3 2020-21 (n=77) (n=76) (n=78) (n=91) (n=74) (n=101)
Cemeteries 99% 88% 90% 88% 82% 83%
1% 12% 10% 12% 18% 17%
W2 2019-20 W3 2019-20 W4 2019-20 W1 2020-21 W2 2020-21 W3 2020-21 (n=63) (n=62) (n=60) (n=78) (n=65) (n=82)
Other parks and reserves 94% 92% 90% 84% 83% 84%
6% 8% 10% 16% 17% 16%
W2 2019-20 W3 2019-20 W4 2019-20 W1 2020-21 W2 2020-21 W3 2020-21 (n=87) (n=85) (n=89) (n=98) (n=98) (n=109)
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Playgrounds 95% 91% 92% 82% 88% 84%
5% 9% 8% 18% 12% 16%
W2 2019-20 W3 2019-20 W4 2019-20 W1 2020-21 W2 2020-21 W3 2020-21 (n=67) (n=71) (n=77) (n=84) (n=71) (n=103)
Overall Parks and Reserves
96% 95% 91% 83% 83% 82%
4% 5% 9% 17% 17% 18%
W2 2019-20 W3 2019-20 W4 2019-20 W1 2020-21 W2 2020-21 W3 2020-21 (n=83) (n=92) (n=90) (n=103) (n=106) (n=120)
Users of Council Facilities Discussion Significant changes have occurred in the following activities: Swimming pools (↑17%), Public toilets (↓11%). Overall Users of Council Facilities has decreased by 2% satisfaction. The following subject-expert commentary has been added:
• Public Toilets: Council staff will investigate to understand where improvements are required. It is likely part of this community perception relates to the increased interest in the Leith Place toilets.
• Swimming Pools: The comments received are 99% positive with great feedback on swimming pools services (ie the learn to swim programme, cleanliness of the pools and temperature of the water).
The Libraries 98% 94% 99% 93% 98% 94%
2% 6% 1% 7% 2% 6%
W2 2019-20 W3 2019-20 W4 2019-20 W1 2020-21 W2 2020-21 W3 2020-21 (n=46) (n=55) (n=61) (n=61) (n=56) (n=73)
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Swimming Pools 91% 91% 87% 90% 86% 74%
9% 9% 13% 10% 14% 26%
W2 2019-20 W3 2019-20 W4 2019-20 W1 2020-21 W2 2020-21 W3 2020-21 (n=34) (n=52) (n=46) (n=45) (n=30) (n=55)
Public Toilets
78% 77% 73% 53% 62% 62%
22% 23% 27% 47% 38% 38%
W2 2019-20 W3 2019-20 W4 2019-20 W1 2020-21 W2 2020-21 W3 2020-21 (n=38) (n=54) (n=46) (n=54) (n=48) (n=69)
South Waikato Sport and Events Centre 100% 99% 94% 91% 97% 98%
0%
1% 6% 9% 3% 2%
W2 2019-20 W3 2019-20 W4 2019-20 W1 2020-21 W2 2020-21 W3 2020-21 (n=44) (n=54) (n=54) (n=51) (n=42) (n=62)
Community Halls 94% 100% 100% 95% 90% 80%
0% 0%
6% 5% 10% 20%
W2 2019-20 W3 2019-20 W4 2019-20 W1 2020-21 W2 2020-21 W3 2020-21 (n=26) (n=27) (n=22) (n=25) (n=29) (n=23)
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Overall Council Facilities 93% 91% 91% 81% 81% 79%
7% 9% 9% 19% 19% 21%
W2 2019-20 W3 2019-20 W4 2019-20 W1 2020-21 W2 2020-21 W3 2020-21 (n=79) (n=92) (n=85) (n=108) (n=100) (n=113)
Value for Money Discussion Significant change has occurred for Ease of making payments (↓8%). Slight decrease in Rates being fair and reasonable (↓4%). Overall Value for Money has decreased by 4% satisfaction. The following subject- expert commentary has been added:
• Ease of making payments: A big change this year is that banks are phasing out cheques. Council have received comments from ratepayers that this has made it harder to make payments as they have to set up internet banking. Council staff do encourage ratepayers to pay by direct debit instead, however some prefer to control payments themselves.
Ease of making payments 91% 95% 92% 88% 90% 82%
9% 5% 8% 12% 10% 18% W2 2019- W3 2019- W4 2019- W1 2020- W2 2020- W3 2020- 20 20 20 21 21 21 (n=88) (n=70) (n=74) (n=102) (n=107) (n=106)
Rates being fair and reasonable 73% 45% 66% 59% 61% 57%
27% 55% 34% 41% 39% 43% W2 2019- W3 2019- W4 2019- W1 2020- W2 2020- W3 2020- 20 20 20 21 21 21 (n=91) (n=68) (n=75) (n=106) (n=102) (n=111)
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Fees for other services being fair and reasonable 71% 90% 85% 67% 73% 73%
29% 10% 15% 33% 27% 27% W2 2019- W3 2019- W4 2019- W1 2020- W2 2020- W3 2020- 20 20 20 21 21 21 (n=83) (n=72) (n=74) (n=102) (n=96) (n=102)
Overall Value for Money 84% 55% 76% 68% 70% 66%
16% 45% 24% 32% 30% 34% W2 2019-20W3 2019-20W4 2019-20W1 2020-21W2 2020-21W3 2020-21 (n=93) (n=76) (n=86) (n=110) (n=113) (n=117)
Reputation Management Discussion Significant changes have occurred in the following activities: Services (↑6%), Trust (↓8%). Slight decrease in Leadership (↓4%). Overall Reputation Management remains at 67% satisfaction. The following commentary has been added: - Trust: There is significant negative media attention (locally and nationally) on local government projects and ability to perform. This is particularly so with the three waters reform and negative comments around some Council projects (eg Leith Place). It is likely that this will reflect in community perception of Trust in Council.
Leadership 62% 83% 78% 68% 69% 65%
38% 17% 22% 32% 31% 35% W2 2019-20 W3 2019-20 W4 2019-20 W1 2020-21 W2 2020-21 W3 2020-21 (n=96) (n=94) (n=92) (n=111) (n=107) (n=114)
Financial Management 58% 75% 62% 53% 52% 53%
42% 25% 38% 47% 48% 47% W2 2019-20 W3 2019-20 W4 2019-20 W1 2020-21 W2 2020-21 W3 2020-21 (n=85) (n=82) (n=79) (n=101) (n=92) (n=106)
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Services
84% 80% 77% 70% 69% 75%
16% 20% 23% 30% 31% 25% W2 2019-20 W3 2019-20 W4 2019-20 W1 2020-21 W2 2020-21 W3 2020-21 (n=95) (n=100) (n=97) (n=110) (n=114) (n=117)
Trust 67% 80% 69% 60% 66% 58%
33% 20% 31% 40% 34% 42% W2 2019-20 W3 2019-20 W4 2019-20 W1 2020-21 W2 2020-21 W3 2020-21 (n=92) (n=98) (n=95) (n=113) (n=108) (n=112)
Overall Reputation 77% 84% 81% 68% 67% 67%
23% 16% 19% 32% 33% 33% W2 2019-20 W3 2019-20 W4 2019-20 W1 2020-21 W2 2020-21 W3 2020-21 (n=95) (n=98) (n=92) (n=110) (n=108) (n=115)
Regulatory Services/Civil Defence Discussion
Please note the Community Perception Survey Results for “Regulatory Services/Civil Defence” is not statistically representative as five of the seven activities have sample sizes less than (n) 20. Overall Regulatory Services has increased by 8% satisfaction.
Providing dog and animal control 96% 90% 83% 80% 71% 81%
4% 10% 17% 20% 29% 19%
W2 2019-20 W3 2019-20 W4 2019-20 W1 2020-21 W2 2020-21 W3 2020-21 (n=20) (n=20) (n=22) (n=33) (n=24) (n=34)
Preparing for civil defence emergencies
78% 76% 78% 83% 68% 70%
22% 24% 22% 17% 32% 30%
W2 2019-20 W3 2019-20 W4 2019-20 W1 2020-21 W2 2020-21 W3 2020-21 (n=43) (n=60) (n=46) (n=29) (n=12) (n=30) *
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Managing and issuing building consents
73% 85% 59% 67% 69% 74%
27% 15% 41% 33% 31% 26%
W2 2019-20 W3 2019-20 W4 2019-20 W1 2020-21 W2 2020-21 W3 2020-21 (n=9) (n=5) (n=8) (n=13) (n=14) (n=12) * * * * * * Managing and issuing resource consents 100% 79% 65% 73% 62% 35% 0%
21% 35% 27% 38% 65%
W2 2019-20 W3 2019-20 W4 2019-20 W1 2020-21 W2 2020-21 W3 2020-21 (n=5) * (n=2) * (n=4) * (n=2) * (n=4) * (n=8) * Managing liquor licensing 100% 100% 87% 77% 83% 39% 0% 0%
13% 23% 17% 61%
W2 2019-20 W3 2019-20 W4 2019-20 W1 2020-21 W2 2020-21 W3 2020-21 (n=3) * (n=4) * (n=4) * (n=2) * (n=1) * (n=5) *
Licensing premises such cafes, restaurants and hair dressers 100% 100% 83% 50% 19% 0% 0% #N/A
17% 50% 81% W2 2019-20 W3 2019-20 W4 2019-20 W1 2020-21 W2 2020-21 W3 2020-21 (n=2) (n=2) (n=2) (n=3) (n=0) (n=5) * * * * *
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Business case management 100% 71% 33% #N/A #N/A #N/A 0%
29% 67%
W2 2019-20 W3 2019-20 W4 2019-20 W1 2020-21 W2 2020-21 W3 2020-21 (n=0) (n=0) (n=0) (n=9) (n=2) (n=8) * * *
Overall regulatory services 87% 82% 82% 75% 64% 72%
13% 18% 18% 25% 36% 28%
W2 2019- W3 2019- W4 2019- W1 2020- W2 2020- W3 2020- 20 20 20 21 21 21 (n=43) (n=73) (n=60) (n=39) (n=24) (n=42)
Communication and Participation Discussion Both activities have decreased slightly in satisfaction: Keeping the public informed (↓4%) and Participation in decision making (↓2%). This is a complex and multi-faceted indicator which will be influenced by a large number of events and decisions.
Keeping the public informed - Total
59% 83% 76% 67% 72% 68%
41% 17% 24% 33% 28% 32% W2 2019- W3 2019- W4 2019- W1 2020- W2 2020- W3 2020- 20 20 20 21 21 21 (n=97) (n=97) (n=92) (n=116) (n=116) (n=120)
Participation in decision making - Total 53% 75% 67% 61% 65% 63%
47% 25% 33% 39% 35% 37% W2 2019- W3 2019- W4 2019- W1 2020- W2 2020- W3 2020- 20 20 20 21 21 21 (n=84) (n=87) (n=84) (n=99) (n=93) (n=108)
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Customer Services Discussion Approximately 43 of the 133 respondents made contact with the customer services team. Of those 43 respondents, 95% indicated that they received courteous and respectful service.
Made contact with customer services team - Total
44% 38% 35% 34% 29% 32%
W2 2019-20 W3 2019-20 W4 2019-20 W1 2020-21 W2 2020-21 W3 2020-21 (n=101) (n=101) (n=100) (n=119) (n=124) (n=133)
Received courteous and respectful service - Total
92% 96% 95% 95% 96% 95%
8% 4% 5% 5% 4% 5%
W2 2019-20 W3 2019-20 W4 2019-20 W1 2020-21 W2 2020-21 W3 2020-21 (n=39) (n=33) (n=33) (n=52) (n=45) (n=52)
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9. Members Information Requests
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Council Outcomes
Growth - Activities and strategies that facilitate sustainable economic growth and lift community pride.
Resilience - A resilient district with good infrastructure, services, a sound financial position, rates affordability and a healthy environment that has the ability to anticipate, resist, respond to and recover from significant change or events.
Relationships - Strong relationships with Iwi and Māori, Pacific Peoples and community and business groups that can achieve growth and a resilient community.
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