University Settlement Annual Report 2009

Board of Directors 2009-2010

Executive Luke Stringer, President Paddi-Anne Crossin, Vice-President Jason Wong, Treasurer Molly McCarron, Secretary Richard Carmichael, Member-at-Large David Colangelo, Member-at-Large

Members Genevieve Brown Julian Diego Chris Donkers Edith Galinaitis Aasta Levene Jack Li Kenneth Mak Sohrab Movahedi

Ex-Officio James Roy, Past President Adam Vaughan, City of

Contents

President & Executive Director’s Report 2 Agency Profile 4 Agency Highlights 6 Language 10 Recreation 12 Music & Arts 14 Daycare 16 Employment & Training 18 Out of the Cold 20 Settlement & Social Services 22 Behind the Scenes 24 Volunteers 26 Funders & Donors 28 Financials 31 Supporting the United Way 32

President & Executive Director’s Report

Helping our community to fly….

Every day at University Settlement the staff, volunteers and Board of Directors work hard to help our community to learn and grow and to enhance the quality of life of the people in the diverse communities we serve. We do that through a diverse range of programs and services offered at our four locations throughout Toronto. We are excited to share with you, through our 2009 Annual Report, just some of the highlights of our last year.

During 2009 we faced a City of Toronto strike, the H1N1 virus and the continued impact of the global economic crisis. Whether it was working with the community to clean up Grange Park last summer, or providing information on H1N1, or offering financial management workshops for newcomers, University Settlement and our community confronted the challenges together making it easier to manage.

But we didn’t just manage tough times, we celebrated. A LOT. Our Chinese Lunar New Year and Norouz festivals helped bring in the New Year and we honoured diverse communities through Black and Women’s history month events. We hosted our annual Grange Festival in the park and held an intimate musical concert featuring musician Ron Davis and hosted by Charlie Pachter. And throughout it all we continued to grow. In 2009 University Settlement expanded the capacity of our Out Of The Cold homeless services program and was designated an Elderly Person’s Centre which allowed us to add staff to our senior’s programs. We added a new self-employment development program in our Employment and Training program and offered new programs to youth thorough our Recreation and Settlement Service programs. Our gym floor at 23 Grange Road was replaced and we added a fully equipped computer room at both our 23 Grange and 720 Spadina locations.

2

Over the course of 2009, University Settlement began planning for 2010 – our 100th year of providing services to the community!!! Through community arts programming and interviews with partners, staff, board and community members, University Settlement began to collect words, pictures, stories and thoughts about the importance of University Settlement in the community and the role we play in people’s lives. We have been blown away by this process and hope to share with you, now and over the next year, just some of those thoughts and images. As we embark on our 100th year, University Settlement is proud to be such an important part of the City of Toronto. We have built a strong foundation over the last 99 years and have become an essential part of the commu- nities we serve. Best said by Richard, a client in one of our programs “Essentially, they are teaching me how to fly again”.

Thanks to all of you for being a part of our family and to the staff, board and volunteers of University Settlement a huge round of applause. Without you, University Settlement would not be the diverse, dynamic, exciting and comfortable place we are today. It is an exciting time and we hope you will come fly with us.

Debra Shime Luke Stringer Executive Director Board President

3 Agency Profile

University Settlement strives to enhance the quality of life of people within the community by responding with socially appropriate programs that will strengthen and enrich the social, economic and cultural needs of individuals, families and groups living and working in the West Central Downtown community of Toronto.

Founded in 1910, University Settlement is celebrating 100 years of serving the community and the distinction of being the first community-based social service centre in the City of Toronto. With a full-time and part-time staff of approximately 150 and a volunteer board of directors, University Settlement has four locations across Toronto, offering programs to meet the needs of the community we serve.

An agency membership is required for our client fee-based programs. The membership fee is $10 per year for adults (18 years of age and older), $5 for seniors (60 years and older) and $5 for youth (16-17 years of age). All agency memberships include related children 15 years of age and younger. Memberships are Members will also receive agency updates valid for the calendar year and by email once a month. Individuals and expire on December 31. families with a University Settlement membership may also enjoy the recreation Agency members receive priority and swim community times as per the notification of all University posted schedules. For more information, Settlement programs, special events please contact 416-598-3444. and festivals. Voting privileges are granted to all individuals 18 years of age and older at the Annual General 4 Meeting. Grange Festival 2009

“Partnering with University Settlement enables the AGO to reach out and connect with a broader community. Thanks to University Settlement, we have been able to reinforce the AGO’s role as a destination and resource for newcomers to our city, our community housing neighbours, families and seniors.” -Bev Carret, Manager, Government and Community Relations Art Gallery of 5 Agency Highlights

Chinese Lunar New Year Celebration

Cultural New Year Celebrations On January 31st , we hosted a Chinese Lunar New Year Celebration with over 300 in attendance including elected officials, board members and community partners. On March 19th, we held a Norouz event to celebrate the Persian New Year with clients, board members and community partners. Over 100 people attended the Norouz event hosted by our North York office.

6 City Strike and Park Clean Up During the City strike in the summer of 2009, University Settlement’s staff and volunteers joined with our neighbours in a weekly clean-up effort in Grange Park. Each Friday for the duration of the strike, University Settlement, OCAD, AGO and the Grange Community Association met in the park to do litter pick-up. The community came together in a joint effort to keep the park beautiful, clean and useable.

Black History Month Once again University Settlement partnered with Toronto Community Housing and the for our community Black History month event. There was an exhibit of photos and historical information in our lobby at 23 Grange Road for the month of February. The main event was celebrated on Thursday, February 25 in our gymnasium with a Libation ceremony, performances, arts and crafts, musicians, a poem dedicated to people in Haiti and awards for community members that reside in Toronto Community Housing. After all the performances, there was a dinner with a variety of cultural foods from the African Diasporas. There were over 200 members in attendance.

Benefit Concert at The Moose Factory In June, jazz pianist Ron Davis presented a benefit concert for the Music and Arts School at artist Charles Pachter’s home and studio, The Moose Factory. This event was an intimate affair with music, art, food and good company in a stunning venue.

7 Agency Highlights

The Grange Festival On August 7, 2009, University Settlement hosted our annual Grange Festival, a “family festival with a twist of green”. With an emphasis on being friendlier to the environment, the festival included games, activities and information booths from our local community as we provided over 2,200 community members with a fun-filled afternoon of games and performances. All refreshments for children were provided FREE of charge through generous support from our major sponsors International Financial Data Services (IFDS) and Growing Up Healthy Downtown.

Making some fancy hats at the Grange Festival

8 Safe Community Initiative Project University Settlement was awarded the 2009 Mayor’s Safe Community Award for our part in helping to improve the safety of our community through our Safe Community Initiative. The project focused on increasing awareness about community safety through education and by building and strengthening community partnerships and networks. We worked closely with 52 Division Police Services and the Chinatown Business Improvement Area on each of the four events implemented under our Safe Community Initiative project and will continue this great partnership in 2010 with a youth-focused safe community project.

Volunteer Recognition 2009 Each year, University Settlement acknowledges the hard work, dedication and commitment of our over 500 volunteers. A special dinner was held at the Bright Pearl restaurant. Constable Mike Moffatt of the 52 Division was our guest speaker and he talked about the importance of volunteering in keeping a community safe. Awards were given to the editorial team of our Senior’s Voice as well as Tsering Dolma, Community Development Worker and Dolores Callin, Out Of The Cold and special acknowledgement was given to former board members Jessica Hum, Jeff Kozan and Vince Scaramuzzo, who left the board in June 2009 after serving full terms. Family, friends and funders joined us in this special event to thank University Settlement’s volunteers.

The Gift of Music! In the summer, the Music and Arts School partnered for a third time with CONTACT Contemporary Music to present “Music from Scratch”, a week-long workshop for youth. Working alongside the professional musicians from CONTACT, youth created musical works based on everyday sounds, objects, traditional instruments, voice - anything was possible.

H1N1 During the H1N1 scare in 2009, University Settlement ensured that our staff, volunteers and clients were kept up-to-date with current information about the potential health crisis. We installed hand sanitizers in all facilities and posted information about H1N1, how to keep yourself healthy, and links to appropriate resources in our buildings and on our website. All information was translated into Chinese and Farsi. We also implemented additional cleaning efforts including wiping down doorknobs and handles and we have maintained this practice since. 9 The Language Department

The Language Department provides language training to newcomers to Canada and assists new immigrants and their families in adjusting to Canadian culture and environment through Language Instruction for Newcomers to Canada (LINC), English as a Second Language (ESL) classes, Citizenship Preparation classes and youth tutorial classes.

 During the school year of 2009, our LINC Program served a total of 298 students and received 182 newly enrolled students—this is an average of 16 new students per month.  A total of 52 students progressed and completed their levels this year, which has enabled them to reach their goals of gainful employment or higher level language training.  In 2009, the Language Department continued to offer six ESL classes and one Citizenship class in co-operation with the Toronto District School Board, serving 895 ESL students. These students began their studies with very limited English skills.  In 2009, the Language Department helped 123 children and youth through after-school tutorials and summer academic camp. Students and parents indicated that these programs not only promoted learners’ interest in academic work but also helped them to meet requirements of day school, making school adjustment and performance better.  This year, with extra funding from Citizenship and Immigration Canada, the LINC program installed a projector screen, a projector and laptop at the 336 Dundas Street LINC site. This allowed more presenters to come to deliver workshops with power point presentations which in turn enhanced the technological experience of our students.  The Childminding Centre at our LINC sites continued to be regarded as a welcoming supportive service for students with young children. The maximum capacity is 16 and children are cared for under three age groups: infants, toddlers and preschoolers.

10 LINC Group Outing

“The English I learn in University Settlement ESL class is very practical in my workplace. Now I can talk to my customers and my co-workers” - Level 2 ESL student

 This year, our newcomer students, along with their instructors, were able to visit the and the Art Gallery of Ontario at no charge, through the generosity of community access programs. This provided a wonderful learning experience for our students.  Other popular field trip destinations included Public Libraries, Government buildings, parks, supermarkets and shopping malls where students had hands-on practice using the language skills needed in these contexts.

11 Recreation

The Recreation department provides high quality and diverse programs for children, youth and adults. There is no down time in the facility – we are an active community hub where friends meet and new friends are made – all while staying healthy and active! The facility at 23 Grange Road includes a state-of-the-art Nautilus Fitness studio, a 25 yard pool and gymnasium. An important component of the recreation program is free community time for Agency members, especially our youth who benefit from these opportunities in addition to the social-recreational activities they receive at school.

What a great year! We added new lighting and a brand new sprung hardwood floor to the gym. The recreation facilities have been full of active children, youth and adults partaking in activities. In 2009 we had participant visits of:  Over 500 children ages 5 to 14 who attended after school, camp, swim lessons and swim fun time, Kids Posse, family swim and the Grange Festival!  Over 3,000 adult participants came to us to work out in the Nautilus studio, go for a swim, play basketball and badminton.  Our youth programs have really taken off with the addition of a full time Youth Coordinator. A new Urban Girls program and a boys Youth basketball league are runaway successes!  Second Harvest continued their generosity, donating all the lunches to the summer camp program at University Settlement - 60 lunches a day for the entire summer resulted in 2,400 lunches.

A Sample Day In The Life Of The Gym/Pool

 Starts early with clients waiting to swim at 7 A.M. sharp along with a few eager individuals using the Nautilus room.  At 8 am upwards of 60 seniors participate in traditional Tai Chi and line dance classes – the pool still has swimmers!  By 11 am the lunch time crowd is in to work out in the Nautilus room and different groups renting the gym show up to play basketball, soccer and floor hockey. And watch those length swimmers churning up the water.  In the early afternoon Abelard and Contact school and Y-Hostel youth use our gym for physical activity.

12 Agency members swimming laps

 At 4:30, the younger crowd take over with sports and swim classes for after school participation from Lord Lansdowne, Orde and Ogden PS Students.  In the evening (until 10:30 pm) we have a continual mix of youth and adult basketball, swim, badminton, soccer or volleyball.

13 Music and Arts

The Music and Arts School provides affordable, quality programs to children, teens, adults and seniors. The school offers both individual lessons on band and orchestral instruments in addition to a variety of group classes. The school functions in the belief that arts should be a right, not a privilege and therefore offers their programs at very reasonable fees.

 212 children, 45 teens, 44 adults and 8 seniors took lessons and classes at the Music and Arts School in 2009.  We offered individual instruction on 13 different instruments as well as 18 group classes that include jazz, ballet and tap dance (two levels of each class), theory, harmony, ear training (three levels), children’s choir, adult choir, chamber music, drumming circles (two levels) and history of music (two levels).  Dance classes remained ever popular with over 50 children participating.  In 2009, the Music and Arts School presented 19 concerts and special events- that’s an average of 1 ½ concerts and events per month! There were 406 performers in total at these concerts with a total number of audience members being 1,123.  Out of the 19 concerts, 15 of them were performances of students from our Music and Arts School programs. That means that over 75% of our concerts are student based, and provide lots of performing opportunities for our students.  In October, we were treated to a performance by young musicians from the Simon Bolivar Youth Orchestra of Venezuela. An eight member flute ensemble from the orchestra spent over two hours with our students, performing for them and then answering some questions during a Question-and-Answer period. These young musicians are a product of Venezuela’s nation-wide music education program, El Sistema, founded by Dr. Jose Abreu who was in Toronto to receive the Glenn Gould Award from the Glenn Gould Foundation for his humanitarian work in the arts.  Also in October, our music teachers presented a special Faculty Concert in support of United Way Toronto. Money raised from this concert was donated to the United Way.

14 Music and Arts

Music School Student Recitals

“I liked how the teachers were nice and we got free tickets to see music concerts” - Kainan, piano student

15 Daycare

University Settlement Day Care provides families with high quality childcare programs and is located in our main site, giving us access to two separate playgrounds, a swimming pool, music and dance programs, a gymnasium and an auditorium. As a result, the day care is able to offer a full range of services to 54 children from infancy to five years of age in an atmosphere that is both nurturing and stimulating.

 The day care served a total of 87 families in 2009.  Our day care families were multiplying in large numbers: Seventy percent (that’s 7 out of 10) of our senior toddler children either welcomed, or anxiously awaited, the arrival of a new sibling in 2009.  The total number of siblings registered on our wait list in 2009 was 19.

A Day at the Beach

16 Daycare Thank-you for making it possible for me to leave this building with a smile on my face! Leaving my child behind every day was one of the hardest things I ever had to do but thanks to all of you I could do it. I know he feels safe and loved – like a second family. Thank you for all the diaper changes, snotty nose wipes, and tantrums endured. Thank you for nurturing him and helping him to play and learn. This is a special place and you are very special people. I can’t wait for Charlie to join you next month. - Paddi-Anne, Henry’s mom and Board Member

 In 2009, the Day Care complied with a new licensing process that requires all individuals to be registered with the CECE (College of Early Childhood Educators) if they are to be recognized as trained ECEs (Early Childhood Educators).  The day care kitchen went through some minor renovations in 2009: new counters and faucets were installed and a 20 year-old chest freezer was replaced with a new upright freezer.  The Day Care was also the fortunate recipient of two new child-friendly Little Tykes Kid Smart IBM computers for our senior toddler and preschool programs.

17

Employment and Training

The Employment and Training department is a resource centre for individuals seeking employment. Approximately 80% of the clients utilizing the services provided by Employment and Training are newcomers to Canada and come to the centre for pre-employment assessment, skills training, counselling and volunteer opportunities. Our employment team works hard to assist each unemployed individual with the completion of his or her pre-employment training, search for potential jobs and create connections between the job seekers and employers.

 In 2009, the majority of our clients (78%) were still newcomers, 8% were Canadian minorities and 14% were non-minority Canadians.  The Employment and Training department assisted newcomers to Canada from all over the world - including South East Asia, China, Africa, Russia, Mexico, South America, Korea and Vietnam.  In 2009, we served more than 1,100 individuals by providing client screening for appropriate program placement, job search and career skills training, and by making recommendations to Toronto Social Services regarding any assessment outcomes. These clients were referred to the program from the social services sector, funders and within the agency itself.

18 Employment and Training Job Fair 2009 Employment and Training  In 2009, the Employment and Training Department worked with over 62 new employers, including retail stores, restaurants, supermarkets, banks, financial companies, call centres, security companies, fitness centres, and government entities .  More than 50% of our clients from across the City of Toronto were successfully connected to employment, and many of them were provided with valuable training opportunities in the areas of career exploration, customer service and call centre skills, computer literacy, job search techniques, as well as individual training, support and coaching in professional communications and effective interviewing.  In fall of 2009, the Employment and Training Department obtained approval from the City of Toronto to provide a brand new Self-Employment Development Program, focusing on helping clients with a solid business idea to launch their businesses in an online format. Clients will be able to market their products and services using online marketing tools and a Web Page tool developed within the department. “I just want to say thank you to all the staff of Employment and Training Department of University Settlement for all of your help and guidance. I definitely improved my ability to find (and land) a job by learning the necessary skills, and by having a dynamite resume. Actually, I didn't just land a job. In fact, I landed one of the best jobs that I've ever had. So once again, thank you all and I will never forget the positive environment/energy at your centre.”

- Employment and Training Client

19 Out Of The Cold

The Out Of The Cold program began in 1997 in response to a community need to provide temporary emergency shelter and food to homeless individuals in the downtown core, specifically in Grange Park. The program provides accommodations for up to 75 people per night, including men, women and couples, three nights a week during the winter and two nights a week during the summer. Currently, University Settlement’s Out Of The Cold program is the only program that operates year-round in the City of Toronto.  In 2009, the Out Of The Cold program served over 17,500 meals for program participants.  The Out Of The Cold program averages an occupancy rate of approximately 98% each month.  In November 2009, we held our first Dinner with Delores fundraising event – a huge success that raised over $2,000 for the Out Of The Cold program as well as over $300 for the United Way.  During the winter months, the Out Of The Cold program serves approximately 250 individual clients each month.  In December 2009, we sold over $300 of donated hand knitted scarves, hats and mitts through our Keep Warm Knitting Project.  In 2009, the Out Of The Cold program opened up 10 extra beds per night for 7 extreme cold/heat alerts.  Over the last year, we have increased our donations from hotels and local businesses to community church groups and individual supporters and we continue to build a solid foundation of volunteers through the United Way Days of Caring and through local business and the community.

Out Of The Cold Clients

20 Out Of The Cold

Out Of The Cold Volunteers Preparing Dinner

“I have been associated with the University Settlement since the early 1950s. Over those year USRC has provided and continues to provide important services and programs that the downtown Grange and Chinatown communities have needed. From after school programs for children and families, recreation, child care, music school, social services, senior services to advocacy for the settlement's disadvantaged and other services, USRC has been critical to the vitality of this downtown community.”

-Doug Hum, 譚荣德,ARCT, BA, MSW Former staff, Board member and Chair, Board of Directors; and, community resident.

21 Settlement and Social Services

 The Settlement and Social Services department offers a wide range of culturally and linguistically appropriate services to immigrants, newcomers, refugees, citizens, and community residents of all ages. The Settlement and Social Services department currently offers programs and services in the following languages: Cantonese, English, Farsi, and Mandarin.

2009 saw the delivery of one-on-one support services including…  Information and referral by staff through 6,593 client visits.  The coordination and delivery of over 380 workshops and group events to provide information to newcomers relating to orientation, employment and training, housing, legal, tax, income support, education and health.  1,085 group activities for seniors including regular fitness classes.  Over 500 seniors participated in various programs throughout the year, including regular Tai Chi and other fitness classes, Chinese Opera classes, Folk/Line Dance, field trips, birthday parties and other group events.

Newcomer Youth and Community Partner at Norouz 2009

22 Settlement and Social Services

 New programs implemented this year included recreational activities and arts and crafts programs for newcomer youth, poetry reading, and homework clubs at our North York office for adult and youth newcomers.  Responding to the needs of our clients during the economic downturn in 2009, we held more workshops relating to loss of jobs or difficulty in finding work, money management, budgeting as well as surviving lay-off and financial stress.  Throughout the year, we collaborated with community partners on several nutritional programs (Colour It Up! Nutrition program and Foodshare – Good Food boxes) with great success in educating and encouraging the community to improve their eating habits as part of maintaining a healthy lifestyle.  In April, we coordinated a collaborative program with Toronto Public Health which provided health education to newcomer women and check-ups to participants in the privacy of a mobile health unit. The program was so successful that we repeated it in November.  On June 1st, we launched our Senior’s Voice newsletter, a quarterly newsletter produced by a volunteer editorial group comprised of seniors, staff and community members. Over 2,000 issues are printed each quarter and include informative articles on health and safety information for seniors, poetry, community news and interviews with respected members of the community. Since its first issue, the newsletter has become well-known by seniors within the community and an anticipated publication for their enjoyment.  University Settlement established a partnership with the IRIS (Immigrant Reception and Information Services) program at Pearson International Airport which now includes our agency brochure and information about our settlement programs to be accessible to all newcomers upon arrival in Toronto.  Our ESL Café program continues its popularity and was recognized for its contribution to the community in a Toronto Star article dated July 28th, 2009  In August, we implemented a monthly orientation workshop for new arrivals to Canada. “I have been to your settlement and senior services department many times for help. All of the workers there are very kind and helpful. I am impressed by their spirit of dedication to help. - Settlement and Social Services Client 23 Facility Upgrades

 The set-up of the computer lab at 23 Grange Road with a big monitor and 12 computer stations offered all our clients access to more computers to learn everything from how to use the internet to Microsoft Office and games.  In December 2009, the Employment and Training Department installed a brand new 12 CPU computer lab at 720 Spadina Avenue for the training of the upcoming online new business program. The lab is also equipped with a large teaching screen so that participants can follow along with the instructor and gain skills in a hands-on environment.  In 2009 our facility at 23 Grange Road underwent some very needed physical changes. Some of these included our new “sprung” maple hardwood floor in the gymnasium, a new classroom in the basement, new Senior/Settlement offices and a new multi purpose meeting room. University Settlement would like to thank the continued support of the City of Toronto Facilities & Real Estate Division, Design, Construction & Asset Preservation.

New Computer Lab

24 Facility Upgrades

Staff at the 2009 Grange Festival Each and every staff employed at University Settlement is extremely valuable to the success of our agency in providing quality services and programs to our community. But who are the people that work behind the scenes, the staff that you don’t get to see or meet on a daily basis?

Our administration consists of an Executive Director, a manager of Special Events, a manager of Special Projects, an Events Administrative Assistant and a Secretary. Our finance department is overseen by the Senior Director of Finance and Administration whose staff includes the Manager of Administration and Finance, the Accounting Assistant and the HR/Payroll Clerk.

We have five full-time and two part-time maintenance staff who are in the building from 6:30 A.M. until 12:30 A.M. and are responsible for keeping all 47,000 square feet clean . Our front desk consists of one full-time and four part-time staff and operates 7 days a week.

Six full-time directors oversee the various departments at University Settlement and all the staff and programs that operate within their departments. Each department has anywhere from eight to 25 part-time or full-time staff that work from our four locations.

25 Volunteers 2009

Catherine Chan Mei Yun Lin Li Fang Guang Abeba Tekle Yon Chun Chen Guo Xiang Lin Lubov Berezina Afsar Ataee Lei Yen Chen Cang Yi Lin Lucia Chen Ajanthaa Kalaichelvan Hai Ying Chen Xu Shan Lin Margarita Badalyan Annie Zhang Yu Wing Chen Xing Hong Lin Maung M. Lwin Ariel Lopez You Chen Qiu Lin Meijuan Ding Bogdan Kovalenko Xiu Hua Chen Ming Xia Lin Mira Zanatta Brian Kampe Ruan Oiao Cheng Xin Zhen Lin Mitra Kamali Chao Yang Yun Cheng Yu Shan (Nancy) Liu Mohammed Al-Anbaki Cliff Okocha Jun Sheng Dai Wen Lan Lou "Nantais, Carolyn" Colt SaintBaptiste Yu Duo Di Yanzhen Lui Natasha Salgado Coraline Mayers Zeng Jing Dong Pai Sze Luim Nga Lun (Ellen) Sung Daisy Castaneda Wei Xia Dong Thi Nguyet Luu Nur Duman Darrin Ralph Spice Coo Emms Zheng Ma Feng Otilia Pop David Denman Wang Gui Fang Lwin Maung Rai Ming Chew Eddy Kawuki Ya Yu Gao Yu Shan Nancy Richard Ahonsi Johnson Elahe Bayat Fang Wang Gui Koultenan Oleg Romulo Carandang Elizabeth Graham Hai Yang Che Xiao Li Pan Sheeba Vilakkathu Saidu Enock Okwaro Ya Ying He Ji Qjing Pang Svetlana Sinyanskaya Helen Spielman Cao Hong Lhamo Passaung Tenzin Tashi Hieu Tran Xin Jun Huang Wen Xiu Shi Thanh Quach Hong Xia Zhu Marilyn Ip Li Shu Bo Thierry Dangi Hongde Yao Deng Issac Tang Siu Kee Tsering Choedon Hu Song Weng Jianmmui Zi Hai Wang Ukoko Gyi Michelle Aigbogun Yuan Cai Jing Yong Zang Wang Viasus Pineda Ian Calvert Dal Jun Sheng Xiao Hin Wang Maria Esmeralda Ibrahim Haji Dolma Karma Xin Zhao Wang Zhao Guo Shuang Jennifer Mark Mahnaz Khoynezad Tie Wang Zhong Qin Chen Bao Kun Lum Kee Yun Kon Tenzin Wangdak Amir- Arsalan Sabouhanian Chiamaka Ugw Oleg Koultychey Zhu Wei Fang Afsaneh Ghesh Daniel Liang Wen Lan Luo Wu Wei Xoang Afarin Foroughymehr Erin Lin Dai Hoang le Li Ding Weng Isaac Deng Joanne Semrau Hoang Ledai Li Xin Weng Jessica Ruttan Kiran Wadhawan Passang Lhamo Jian Hui Weng Pamela Tahir Sandy Gu Chao Can Lin Huipin (Linda) Wong Elaha Pauya Regina Dixon Al Gladstone Ryan Wong Georgina Wong Laverne Lewis Priscilla Sahayam Will Zhang Jay Santos Cedric Agard Linda Falvy Tsering Choedon Chester Avilla Rain Qui Natasha Bartels Tit Wan Leung Abell Mebrahtu Rebecca Sun Joanne Pagazani Aleen Tangsubutra Aasta Levene Venus Onay Devina Mitra James Conner Joanne McDonough Zhang, Li Da David Mendez Julie Levine Tim Giblin Akilah Taggar Bernie Cundangan Gang Yin Jhu Ming Xue Joey Thackeur Ming Xiang Zhang Xiao, Fen Zhang Henderson Bas Saleem Mahmood Kath Kohn 26 Calum Gillespie Desiree Delgado-Ramirez Lai -Yee (Berince) Au Pei Sze Lum Lei Cui Shalini Namathirtham Hing Bun Chan Hao Lum Deborah Marchitiello Jennie Cheung Tim Wah Cheung Mao Nyuet Lum Gail Gordon Michael Nham Yook Yew Cheung Cuu Lum Weiqing Jia Minkai Zeng Wesley Chin Koon Kei Shuliang Li Yifan Liu Shui Tak Chong LumSuet Kiew Ng Nikhil Khosla Jasmine Lee Yiu Chun (Tony) Chow Luchen Pu Grace Yeung Leo Liu Xin Lian Dai Shing Wah Pu Juli Zhang Chritsine Wu Yue Lan Ding Siu Kee Tang Martin Mcsweeney Norman Huang Wing Siu (Lucinda) Michael Tse Mengwang Jing Jing Chen Fang Pearl Tso David Colangelo Sandy Gu Yun Hua Gu Tak Tung Jessica Tjeng Regina Dixon Steven Hu Helen Wong Jin Meng Laverne Lewis Judy Kao Kevin Wong Ada Li Sahra Mohammad Soo Lui Kong De Rong Xu Shuliang Li Rickenshia Brooks Janet Lam Pamela Yee Andrew Stok Aisha Afrah Mei Yiu Lam Maria Yim John Moss Paula Mothersal Shu (Bruce) Lam Jian Qing Yin Joseph Mwai Stephanie Tahir Jing Hui Li Daniel Liang Kunsang Wangmo Donovan Harvey Shu Bo Wei (Maggie) Sambhota Liz Sauter Xiu Qin Li Lidan Yuk King Leung Cally Chen Hai Ying Li Ming Fang Lin John Slavik Dabbie Lau Ping Kong Li Roger Yang David Olds Lisa Xuan Charles Pachter Ron Davis Kevin Cheung Shara Sun Bev Lewis Ken Marple Andrew Au (Lin) Xia Zhen Lin Stephanie Martin Ali Toufighi Anne Hung Mike Micula Carlos Martelo Kwame Daaku Mike Barbin Michael Chester David King Saul Simonivicius Charlie Au Maria de la Torre Carla Dundas John Pagazani Kirsten Walkom Alison Gollob Wayne Jackson Sonia McLaughlin

A few of University Settlement’s wonderful volunteers

27 Donors

Businesses IBM Canada Ltd. Toronto Community Housing Corporation Social Housing Services Corporation Lo Clans Association KPMG MSLP Longboat Roadrunners CIBC RBC Huntech International Financial Data Services Foundations Toronto Star Fresh Air Fund ACMP J.P. Bickell Foundation Kiwanis Club of Casa Loma Larry Grossman Foundation for Kids Minstrel Foundation for Music and Arts Advancement The Rainbow Foundation Tippet Foundation Million Dollar Round Table Canadian Charitable Foundation Henry White Kinnear Foundation The McLean Foundation Funders Citizenship and Immigration Canada Public Health Agency Of Canada Human Resources and Skill Development Canada Industry Canada Ministry of Community and Social Services Ministry of Citizenship and Immigration Ministry of Health and Long Term Care Ministry of Community Safety and Correctional Services Toronto Arts Council Children’s Services Ontario Arts Council

28 Funders Toronto Employment and Social Services The Shelter, Support & Housing Administration Parks, Forestry and Recreation United WayToronto

In-Kind IBM Canada Ltd Corpfinance International Limited Civello Salon & Spa Belinda Bales & James Cooper Ms. Amy Chan Dr. Steven Fried Ms. Teresa Hunt Mrs. Dawn Whitmore Mrs. Peter Yardley Ms. Fiona Yorke Tara & the children of the McLoughlin School Hung & Kit Business Development Co., Ltd

Our generous sponsor, International Financial Data Services

29 Donors 2009 Individual Donors Ms. Agnes Asada Mr. Rajesh Fernando Ms. Lixang Lin Mr. Owen Shime Ms. Mandy Au Ms. Hun Kuen Fong Ms. Meixia Lin Ms. Debra Shime Mr. John Baker Ms. Jackie Fry Ms. Yan Fang Lin Mr. Jonathan Shime Mrs. Tawny Barratt Ms. Vivian Fung Ms. Dong Jun Liu Mr. & Mrs. John Shiu Mr. Leif Becker Ms. Edith Galinaitis Ms. Kim Livingston Mr. Haydar Shouly Mrs. Marian Beckerle Mr. & Mrs. David & Mr. Lok Fu Lo Mr. Paul Skrinjar Mrs. Ann E Bell Jackie George Ms. Jing Lo Ms. Anne Spencer Ms. Linda Berardinelli Ms. Suzanne Gibson Mr. Micheal Lo Ms. Janelle St. Omer Ms. Yun Rui Bin Ms. Ruth Goba Mr. & Mrs.Lo Mr. Larry Steinhauer Mrs. Luna Boon Mr. Darrel Gonya Mr. Wayne Louie Mr. Luke Stringer Ms. Anna Lee Boschetto Mrs. Monica J. Goodin Ms. Virgina Luk Ms. Cai Mei Su Mr. Steve Flood Mr. Sean Gregg Miss Nathalie Machebee Ms. Darlene Tam Ms Natalia Brajak Ms. Sujng Guan Mr. Kenneth Mak Ms. Winnie Tang Christensen Mrs. Doreen Hall Ms. Christine Mapp- Ms. Linh Thai Mrs. Genevieve Brown Mrs. Martha Hardy Batchelor Mr.Ted Thompson Ms. Barbara Bryans Mr. Ron Morris Hatton Ms. Molly McCarron Ms. Kathy Thornton Ms. Xue Yun Cao Mrs. Joan Heeler Ms. Ann McLoughlin Ms. Muoi Tran Ms. Letizia Caselle Mr. Roger Heeler Mr. Peter McLoughlin Ms. Teri Trigueros Dr. Joseph & C. Angela Mrs. Patricia Hill Mrs. Ruth Miller Ms. Thi Quynh Mai Cesar Ms. Suanita Hodzic Ms. Cui Xin Mo Truong Mr. Colin Chan Ms.Claire Hollaway Ms. Yue Oi Mo Ms. Charlin Tsai Mr. & Mrs. Tony Chan Ms. Crystil Hu Ms. Zi YanMo Mr. & Mrs. Stephen Mr. & Mrs. Don Chan Mr. David Hui Mr. Sohrab Movahedi Tsang Ms. Amy and Mr. Karl Ms. Jessica Hum Ms. Brenda Murai Ms. Fung Lau Tse Chan Ms. Seana Irvine Ms. Chiu Shun Ng Ms. Sun Moon Tung Mr. & Mrs. John and Ms. Afsaneh Isfahani Mr. Koon Kei Ng Mr. Gray Ursula Winnie Chan Ms. Xiao Na Ke Ms. Choy Chi Ngau Ms. Luce Veileux Ms. Maria Chan Ms. Joanna King Ms. Jenny Chuck Yuet Ms. Lisa Watson Mr. Hong Chang Ms. Sharon Kirk Ngor Mr. & Mrs. Gordon & Mr. Ashish Chaturvedi Mr. Jeffrey Kozan Mr. Bill Nguyen Dawn Whitmore Mr. Fook Yum Chau Mr. William Kwok Mr. Jasvir Nijjar Ms. Marilyn Wilcoxen Ms. Michelle Chau Ms. Bonnie Lam Mr. David Olds Mr. Rick Wong Ms. Jieming Chen Ms. Thi Huu Lam Ms. Grace Beverley Olds Mr. Siu Ming Wong Ms. Xue Man Chen Ms. Jean Lamantia Ms. Laura Osborne Ms. Ruby Wong Mr. Derek Cheng Ms. Donna Langerin Mr. Greg Pacek Ms. Maggie Wong Mr.Thomas Choi Ms. Fung Ping Lau Mr. Charles Pachter Ms. Sun Wan Wong Ms. Choi Fung Chong Mr. & Mrs. Lee Ms. Liisa Palokoski Ms. Venier-Wing San Ms. Yuen Ming Chow Ms. Yoen Hee Lee Mr. Bob Paul Wong Mr. Don Christensen Ms. Janette Lee Mrs. Lucy Poon Mr. Lik Wong Ms. Judy Chu Ms. Ann Leese Mr. Joseph Poon Mr. Jason Wong Ms. Nin Kam Chu Ms. Mikaela Lefaive Mr. & Mrs. D. Pounsett Mrs. Peter & Elspeth Mr. John Clarry Ms. Brenda Lem Mrs. Shirley Pounsett Jean Yardley Ms. Elizabeth Clydesdale Ms. Tanya Leroux Ms. Yamin Qian Ms. Anne Yardley Ms. Gloria Cohen Mr. Frederick Tsun Mr. Richard Reinert Ms. Chai Chu Yong Mr. Dave Colangelo Leung Ms. Sunhee Ro Mr. & Mrs. Raymond Yu Mr. Dan Condon Ms. Aasta Levene Ms. Heather Robertson Ms. Betty Yu Mr. Brian Cox Mr. Sam Levene Ms. Reeta Roy Ms. Lo Chun Yuan-Fu Ms. Patricia Anne Crossin Mr. Arnie Levitan Mr.James Roy Ms. Susanna Yuen Ms. Gloria Dang Ms. Jing Li Ms.Delia Roy Ibarra Ms. Teiko Zed Mr. Chris Dawes Ms. Yuen Wing Li Ms. Penny Rubinoff Mr. Xuping Zhang Ms. Joanne Doyle Mr. Jack Li Mr. Vince Scaramuzza Mr. Bing Huan Zhao Mr. Stuart Ducoffe Ms. Jennie Lim Ms. Carol Schwartz Ms. Li Hong Connie Zhu Mr. Donald Duench Chetman Lakshman Bev Carrett Francis Loo Ms. Chikayo Eck John Miller Michael Trought Lily Chan 30 Ms. Uni Esso Pam Shime University Settlement Statement of Revenue and Expenses Year ended December 31, 2009

Operating Special 2009 2008 Fund Funds Revenue

Federal government grants $ 1,627,966 $ - $1,627,966 $1,242,903 Fees for services 931,962 - 931,962 825,059 City of Toronto fees 897,523 - 897,523 808,446 City of Toronto grants 588,696 - 588,696 569,219 United Way contribution 357,850 - 357,850 340,133 Provincial government grants 183,622 - 183,622 147,868 Fundraising and foundation contributions 76,902 - 76,902 76,751 Other 99,075 3,711 102,786 60,959 Rental income 47,456 - 47,456 44,973 Investment income 4,799 27,404 32,203 46,495 Productive enterprises 19,155 - 19,155 13,581 Amortization of deferred contributions (note 5) 8,687 - 8,687 9,770 4,843,693 31,115 4,874,808 4,186,157

Expenses Salaries 3,332,951 - 3,332,951 2,703,115 Benefits 416,139 - 416,139 355,784 Office 238,492 - 238,492 169,173 Program Costs 212,716 - 212,716 203,224 Rent 209,660 - 209,660 251,463 Other purchased services 97,119 - 97,119 144,310 Promotion and publicity 58,307 - 58,307 65,527 Food services 65,882 - 65,882 55,026 Insurance 52,146 - 52,146 44,448 Other 41,312 15,124 56,436 52,651 Audit and legal fees 31,400 - 31,400 36,811 Recruitment and staff training 27,161 - 27,161 28,851 Cleaning supplies 34,233 - 34,233 27,962 Amortization 8,687 - 8,687 9,770 Transportation 9,742 - 9,742 7,391 4,835,947 15,124 4,851,071 4,155,506 Excess of revenue over expenses $ 7,746 $ 15,991 $ 23,737 $ 30,651

2009 Financials 31 The United Way Campaign 2009

In 2009, the staff, clients and volunteers at University Settlement rallied together to raise money and awareness for the United Way.

Our fundraising efforts were a great success and included a Mid Autumn Banquet, Food and Craft Sale, Bake Sales, 50/50 Draw, Garage Sale, Music School Faculty Concert, Halloween Party, the CN Tower Climb and Employee Payroll Deductions!

Employee Participation Rate: University Settlement’s 96.2% outstanding campaign led to a Total Dollars Raised: Platinum Employee Award for a participation rate $ 11,558 between 90—99%

Campaign Highlights: Employee Payroll Deduction: $ 6,410.00 Special Events (Bake sale, garage sale, 50/50 etc.) $ 2,203.25 CN Tower Climb $ 2,945

32 “The Toronto Police (52 Division) are very proud of our strong cooperative working relationship with University Settlement, which includes such successful programs as 52 Division Kid's Police Posse and the Chinatown Safety Initiative. As we continue to listen, learn and grow together, it will only continue to benefit our neighbourhood community by improving and maintaining these necessary programs of service and safety nets that keep our inner city one of the best places to live, work and enjoy. On the behalf of the Toronto Police Service I would like to thank University Settlement Recreation Centre staff and volunteers for all that you do.”

-Mike Moffatt #6175, Community Relations 52 Division

33

www.usrc.ca Charitable # 119279412rr0001 23 Grange Rd Toronto, ON M5T 1C3 416-598-3444

720 Spadina Ave Suite 310 Toronto, ON M5S 2T9 416-977-8325

334/336 Dundas St W Toronto, ON M5T 1G5 416-408-4058 or 416-599-2497

4920 Yonge St 2nd Floor Toronto, ON M2N 5N5 416-218-8990 “Being unemployed I had my fair share of people telling me what I could and could not do. Feeling weighted down it was becoming difficult to continue chasing my dreams. With my back against the wall this past winter I had to apply for Ontario Works. During that time they referred me to University Settlement. University Settlement helped me im- prove my resume and job hunting techniques. This is what formed my inspiration for the poster. I was trapped and unable to reach for the sky. University Settlement provided me with the balloon so I could break free and try to reach it. Essentially, they are teaching me how to fly again.”

- Richard Betz, Cover Artist