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APRIL 2015 "A Hospitality Networking Organization" WWW.SILICONVALLEYCONCIERGE.COM WELCOME (Charles WELCOME McNeal, OUR OURHoward NEWESTNEWEST Wiley, Mike SVCAOlmos, SVCA PeppeDIAMOND DIAMOND Merolla, MattSPONSORS Clark, SPONSORS & Aaron OF ermain) 2015 CITTI FLORIST AND SILICON VALLEY BUSINESS JOURNAL CONGRATS TO OUR 2015 NOMINEES Best Restaurant – Upscale Grill on the Alley San Jose Save the Date FOR THE SVCA HOSPITALITY AWARDS Alexander’s Cupertino Voting to begin shortly…….look for ballot! Le Papillion San Jose Thursday May 14, 2015 Best Annual Event Best Museum San Jose Jazz Summer Fest The Tech Museum of Innovation Santana Row Stroll SVCA Hiller Aviation Museum Celebration Cinequest Film Festival History of San Jose 13th Annual Best Attraction Best Transportation SVCA Winchester Mystery House Lone Star Limousine Hospitality Monopoly in the Park Royal Coach Tours Happy Hollow Park and Zoo Southwest Airlines Awards Best Bar/Lounge Best Sports Facility Hosted by Jack Rose Libation House Saratoga SAP Center San Jose TEAM San Jose SP2 Communal Bar & Restaurant San Jose Giants Stadium Hedley Club Lounge Ayaya Stadium San Jose Best Hotel Best Golf The Dream Inn Santa Cruz Cinnabar Hills Golf Club Rosewood Cordevalle San Martin Rancho de Pueblo Golf Course The Fairmont Hotel San Jose Coyote Creek Golf Club At the California Best Performing Art Best Concierge Broadway San Jose Robert Ragazza - Sainte Claire Hotel Theatre San Jose Opera San Jose Lam Hoang - 360 Residences Ballet San Jose Silicon Valley Tavis Lampman - Fairmont Hotel San Jose Tedra Dilorenzo-Nikolai - Hyatt Regency RSVP Best Restaurant – Casual Hotel/Regency Club To follow…..! Dry Creek Grill Willow Glen Poor House Bistro San Jose Left Bank Restaurant San Jose • Advice on how to share devices without jeopardizing the INSIDER’S TRACK privacy and security of the user. What value might a concierge add to a traveler’s itinerary and stay at a hotel “Share the Device, Share the Risk” in the February issue of or corporate housing destination? Business Travel Executive magazine focuses on the hazards of not addressing these matters. Following is an excerpt from the Technology, especially Internet access adds many incentives to travelers, article: “In today’s workplace, the owner of a computer, phone or especially laptops and other handheld devices. The need to require a tablet is often not the only person who uses that device to access concierge who has intimate knowledge of local attractions, events, and the Internet. However, the more people who use a device, the general where-with-all’s not easily accessible by research on Google, greater the likelihood that one of them will expose the data on that Yahoo or other search engines, may come into sharp focus. This is device – and its associated network - to a security breach.” It goes especially true if the travelers is new to the destination and may or may not on to state: “Just one third make backup copies of important data be familiar with the language spoken there or may not have the time needed before giving a device to somebody else, 32 percent password- to do a search. protect their data and 22 percent say they try not to store any Another reason to avail oneself of a concierge’s services may be that the important information on such devices they give someone.” traveler may be accompanied by family members who want to share the experience the destination has to offer while the key member may attend to As you can see, a concierge’s guidance for a host of activities is business matters. Today’s technology offers a myriad of sources to “do-it- endless and points out – again – that those who prefer to do yourselfers”, yet, the personal touch of an experienced concierge should not without such guidance may do themselves a disservice. The value be dismissed lightly. added to the traveler’s stay by a concierge should not be underestimated and is worth the extra time spent. Your comments and suggestions are always appreciated. Your comments and suggestions are always welcome Gus Holweger, Contributing Editor Valley Access Magazine [email protected], Let’s look at some reasons why such experience may come in handy: • Interpreters’ service: The world has shrunk and, while English is becoming more and more the common way to communicate, new markets are opening in countries where this is not yet common practice (China, Russia, France to name but a few). • “Hotels-as-museums” is a new trend in the hospitality industry. The Wall Street Journal had an article about it in its March 7, 2015 issue under the title: “A Room With a Koons” by Deborah Dunn. In this article, Ms. Dunn cites the 21cMuseum Hotel in Louisville, Ky; Le Meridian Chambers in Minneapolis; Le Royal Monceau Raffles in Paris; the Dolder Grand in Zurich, and the Waldorf Astoria Cavalieri in Rome. ( “Koons” in the title refers to Jeff Koon’s “Balloon Venus” sculpture at Paris’s Le Royal Symphony Silicon Valley Monceau). Present Premiere of Complete Lord of the Rings Film Trilogy with Live Orchestra • “Day Trips on the Fast Track” by Elaine Glusac in the Spring 2015 issue of AAA’s “Traveler” magazine suggests in its subheading: “ Many WHO: Symphony Silicon Valley and conductor Shih- major European cities are only a quick rail ride away from world-renowned Hung Young with Symphony Silicon Valley Chorale, attractions”. In it Ms. Glusac cites Paris, Rome, London and Vienna. Surely Cantabile Youth Singers, and Ragazzi Boys Chorus. there are many more that come to mind. Featured Soloist Clara Sanabras. • Leisure time activity opportunities: Again, a concierge ought to WHAT: Lord of the Rings: In Concert. have an intimate knowledge of them: Sports (Golf, Tennis, 24-Hr Fitness); WHEN: April 16 – 19, 2015 Events (Sports, Music, well-known speaker presentations); Museums, WHERE: San Jose Center for the Performing Arts Horticultural and architectural attractions. 255 S. Almaden Blvd, San Jose VALLEY ACCESS ELECTRONIC MAGAZINE/2 . "Photos by Kymberli Weed Brady [email protected] Feel free to share this link as attendees, should they wish, can order prints here through a 3rd party professional photo lab. This is a "forever" gallery so it will stay up... forever. Dear SVCA Members: Great news! Your digital files for Silicon The Silicon Valley Concierge Association is pleased to announce our celebration at our next Annual Hospitality Awards Event to Valley Concierge Association March be held on Thursday, May 14, 2015 at The California Theatre in 25. 2015 are ready and waiting. Click downtown San Jose. on this link to get your zip file: http://www.smugmug.com/downloads/0 The awards event offers a special opportunity for your company 8c54b471ae2b197a824/3058066 to sponsor the event or donate goods for door prizes. Sponsors (222.57 MB) and Donors will receive recognition at the Hospitality Awards Event and will be acknowledged in the event program as well as Download your zip file any time in the the Silicon Valley Concierge Association’s “Valley Access next two weeks, but after 04:02 PM Electronic Magazine”. PDT on Apr 9th, 2015 you'll need to generate a new request. Gift Certificate Prize Donations may be mailed to: Silicon Valley Concierge Association P.O. Box 2545 San Jose, CA 95129 You may contact us via e-mail at [email protected] to arrange for items to be picked up. To ensure timely acknowledgement in our events program and magazine we respectfully request that all sponsorships and donations are received by April 30, 2015. Since 1995 the Silicon Valley Concierge Association has been recognized as the leading professional non-profit organization dedicated to the education and advancement of its members. The SVCA assists members in enhancing their professional skills through networking and familiarization events, meetings, and electronic newsletter/social media. We believe that “A Hospitality Networking Organization” is beneficial to all of us. The art of creating and maintaining positive relationships is a significant factor in the success of the SVCA and its hospitality partners. We thank you in advance for your consideration in supporting the Silicon Valley Concierge Association and look forward to seeing you at the awards event. National Tourism Week Luncheon Mori Mandis Learn About Santa Clara’s Plans for Super Bowl 50! SVCA president Friday, May 8, 2015 11:30 a.m. – 1:30 p.m. Santa Clara Convention Center VALLEY ACCESS ELECTRONIC MAGAZINE/3 You can register online at http://goo.gl/CDgxsz VALLEY ACCESS ELECTRONIC MAGAZINE/3 CALIFORNIA ACADEMY OF ARTS AND SCIENCES elevations Meet Nori & Bert, the Academy's Newly Named Penguin Chicks Construction Management, Inc. Elevations Construction Management, Inc. is a proud sponsor to the Silicon Valley Concierge Association. Parallel in values to the SVCA, Elevations stands firm in guest service and experience. Elevations provides premium project management to the Bay area hospitality industry, ranging from capital improvements to complete development and build out. Founder, Jennifer Freeberg, was recruited from Southern California to the Bay area in 2001 specifically for the Santana Row development. Elevations manages a diverse project portfolio. All clients receive five star attention to service, professionalism, and going the extra mile. Earlier this month, we asked you to help us choose names for two "2015 promises to be an exciting and progressive year with all the of our newest animal arrivals. Nearly 2,000 votes were cast for the new construction underway. Specifically, February 2016 Super Bowl will bring a great influx of business to Silicon Valley and the complete names submitted by our museum neighbors, including Asian Art Bay area. As a local firm, Elevations is dedicated to helping facilities Museum, Exploratorium, de Young, Oakland Museum of California, refurbish their properties to maximize revenue and guest experience Walt Disney Family Museum, and Yerba Buena Center for the Arts.