STAYCAST™ General Faqs What Devices Are Compatible with This Feature? • Android Phones and Tablets, Version 4.1 and Up

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STAYCAST™ General FAQs What devices are compatible with this feature? • Android phones and tablets, version 4.1 and up. • iPhones and iPads, version iOS 8 and up.

Can any guest access this new feature? As long as a guest is in a STAYCAST-enabled room and has a supported mobile device, any guest can access this feature. Please note that some apps do require a subscription for use.

What is the guest fee for using STAYCAST? There is no guest fee for using STAYCAST. However, it does require the use of high speed hotel Internet access, so if you charge for high speed Internet access, guests would need to pay for that service to use STAYCAST.

How will guests know this feature is available? Key card inserts and digital signage layouts are available. • For Interactive TV Installations:With SONIFI systems, guests will see the main menu link as well as on-screen promotions (via TV & mobile where available). These features may or may not be available with other interactive TV installations. • For Free-To-Guest Only or 3rd Party Installations:Guests will be notified by the front desk at check in (either verbally or via the key card), by digital signage within the hotel, by in-room collateral or any other hotel initiated promotions. In some cases, a Google Chromecast “Channel” can be made available in the Interactive Programming Guide.

Can guests use their device while streaming? Yes. Once the guest begins streaming entertainment to the TV, they can use their mobile device for other things (email, phone calls, games, etc.) and the entertainment will continue to play on the TV.

Can guests stream movies that they have purchased? Yes. Guests can stream purchased content from apps like Flixster® or Disney Movies Anywhere®.

Does streaming to the TV use the mobile device’s battery? Once the guest begins streaming, their mobile device is only used for playback controls so STAYCAST has minimal to no impact on battery.

How do guests connect their device? STAYCAST requires a guest’s mobile device to be paired to the TV. This pairing can be accomplished in multiple ways depending on your hotel’s preference (e.g., code entry into SONIFI’s stayconnect app or hotel cast app, integration with your hotel’s app, through your Wi-Fi provider and more). This pairing creates an isolated connection between the guest’s device, the Google Chromecast & the TV.

SONIFI STAYCAST General FAQ’s | 052017 | SONIFI.com Copyright © 2017 SONIFI Solutions, Inc. All rights reserved. SONIFI, STAY1000LX, STAYCAST are trademarks or registered trademarks of SONIFI Solutions, Inc. Chromecast is a trademark of Google Inc. Other trademarks used are the property of their respective owner. How do guests disconnect their device? Guests simply tap the Chromecast icon ( ) and select the option to disconnect or watch content on their personal device.

Can a guest stream web content? The Chrome app can stream HTML5 video from the cloud to the TV, but cannot stream general web browsing. You can choose to mirror your phone to the TV using the Chromecast app on Android, but this approach is a double hit to the Wi-Fi because content is delivered to your mobile device, then to Chromecast.

Can a guest stream from a laptop? Not today. STAYCAST requires mobile pairing, which is not available for laptops. Laptop support is on the STAYCAST road map.

Does guest content continue playing after checkout? No, the guest’s device is automatically disconnected at checkout.

Can international travelers view and stream Netflix content when visiting the US? If Netflix offers service in the guest’s home country, their subscription will work in the US. However, content is filtered based on content licenses for the US. In general, the guest should see a large library, though some content available at home may not show.

Can two people with compatible devices be connected to the TV at the same time? Yes. Multiple devices can be connected at the same time. The content from whichever device last initiated the stream will play on screen.

What should I do if this feature compromises my Wi-Fi network? SONIFI will work with you prior to install and during the installation process to ensure that your network is compatible with STAYCAST. This product does have minimum network specifications and we can help you determine if any changes are needed.

How does STAYCAST work with my tiered pricing for Internet access? Guests need to be on your hotel Wi-Fi in order to stream their content. They will simply need to purchase access the same way they do today. We recommend that you communicate that the higher bandwidth tier results in an improved streaming experience and streaming may not work at lower tiers.

How will STAYCAST affect my front desk and/or back office staff? This new product should not impact the front desk staff unless you choose to promote the service during check-in. Because the feature is available to the guest for free, there are no purchase transactions involved, so STAYCAST does not impact back office staff.

If one TV fails, can I move my STAYCAST equipment from one TV to a different TV / different room? Yes. The Chromecast device is configured to work with the specific TV it is connected to. When a Chromecast is moved please follow the steps within the STAYCAST guide to relink that Chromecast to a new TV/room. After the move, testing is highly encouraged.