The purpose of the BritRail Product Guide is to help employees of the UK Rail Network familiarize themselves with BritRail and the BritRail product line. In this document you will find information on BritRail Passes and Point to Point tickets, promotions and discounts and contact information should you ever require additional help. Please take the time to familiarize yourself with the contents, so that you may provide the highest quality service to BritRail travellers.

Our Passes

Each BritRail Pass has its own unique set of characteristics including validity period, territory it covers, discounts available and additional promotions they provide. The BritRail map (see page 3) shows an overview of the different passes, rail lines and territories they provide travel in.

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BritRail Map

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BritRail Pass Tickets

There are 3 possible layouts for a BritRail Pass. Each contains the same information and will be printed on coded ticket stock. Below, you will find an example of each possible pass layout. Please note: Consecutive passes do not include the date boxes.

When Verifying a Pass: The names of the travellers should match the names on the Passes as a BritRail Pass can only be used by its owner.

Travellers need to fill in the “Day” and “Month” on the day they are travelling, prior to boarding the train.

Validating Passes: Passes must be validated before travelling. Passes can be validated at any manned station. Please note: If first rail station is not manned, the pass can be used for boarding under the condition that it is validated at the next manned station.

Railway staff should check to make sure that the validity of the pass has not expired, that the traveller has proof of foreign residency and that the date of travel has been filled in. 4

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BritRail Passes

BritRail Pass

Features: BritRail Flexi Pass permits the holder to choose the travel days within the period of validity. BritRail Consecutive Pass is valid for travel on a set number of consecutive days.

Validity: Pass must be validated within 6 months of the date of purchase. Available in 1st or Standard Class. Flexi passes are available for 3, 4, 8 or 15 days of travel within 2 months. Consecutive passes are available for 3, 4, 8, 15, 22 or 30 days of travel.

Territory and boundaries: England, Wales and Scotland.

Discounts Available: Guest Pass, Party, Family, Low Season, Youth, Eurail Passholder and Senior. See Page 17 for details.

Promotions: Provides access to the Heathrow, Gatwick and Stansted Express trains. In order to take advantage of the reduced rates on Eurostar, travellers must present a valid BritRail pass at the time of purchase (Does not use up a travel day on the pass).

Notes: BritRail Euro Flexi Passes exists for residents of Europe living outside the UK. They are available for 2, 3, 4, 8 or 15 days of travel within 1 month. The Eurail Passholder discount is not available on the BritRail Euro Flexi Pass.

BritRail Euro Consecutive Passes exists for residents of Europe living outside the UK. They are available for 2, 4, 8, 15, 22 or 30 days of travel. The Eurail Passholder discount is not available on the BritRail Euro Consecutive Pass.

Residents of the Republic of Ireland are eligible to purchase a BritRail Pass, whereas residents of Northern Ireland are not.

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BritRail England Pass

Features: BritRail England Flexi Pass permits the holder to choose the travel days within the period of validity. BritRail England Consecutive Pass is valid for travel on a set number of consecutive days.

Territory and boundaries: England - The boundary stations for this pass are: Carlisle, Berwick upon Tweed, Lydney, Gloucester, Cheltenham, Hereford, Bucknell, Shrewsbury, Chirk, Crewe, Chester, West Kirby.

Discounts Available: Guest Pass, Party, Family, Low Season, Youth, Eurail Passholder and Senior. See page 17 for details.

Note: BritRail Euro England Flexi Passes exists for residents of Europe living outside the UK. They are available for 2, 4, 8 or 15 days of travel within 1 month. The Eurail Passholder discount is not available on the BritRail Euro England Flexi Pass. BritRail Euro England Consecutive Passes exists for residents of Europe living outside the UK. They are available for 2, 4, 8, 15, 22 or 30 days of travel. The Eurail Passholder discount is not available on the BritRail Euro England Consecutive Pass.

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BritRail London Plus Pass

Features: BritRail London Plus Pass is a flexible pass that permits the holder to choose the travel days within the period of validity.

Validity: Pass must be validated within 6 months of the date of purchase. Available in 1st or Standard Class. Passes are available for 2 or 4 days of travel within 8 or 7 days of travel within 15.

Territory and boundaries: South East England - The Boundary Stations of the London Plus Pass are: Harwich, Kings Lynn, Huntingdon, Bedford, Long Buckby, Stratford-upon-Avon, Worcester Foregate Street, Bedwyn, Salisbury, Bristol Temple Meads and Weymouth.

Discounts Available: Children 5 - 15 pay half the adult fare. Children under 5 travel free.

Promotions: The Pass comes with 2 extra coupon vouchers valid on the Heathrow, Gatwick or Stansted Express. In order to take advantage of the reduced rates on Eurostar, travellers must present a valid BritRail pass at the time of purchase (Does not use up a travel day on the pass).

Note: The BritRail Euro London Plus Pass is only available to European residents. The BritRail Euro London Plus Pass does NOT contain 2 Airport Express coupons.

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BritRail South West Pass

Features: BritRail South West Flexi Pass permits the holder to choose the travel days within the period of validity. BritRail South West Consecutive Pass is valid for travel on a set number of consecutive days.

Territory and boundaries: The BritRail South West Pass is valid on most mainline and branchline services operated by First Great Western, South West Trains and Heathrow Express trains. The BritRail South West Pass cannot be used to travel on the following routes: any train west of Swansea; any train between Gloucester and Newport via Chepstow; First Western’s Night Riviera sleeper service, unless a berth has been purchased in addition to the BritRail South West Pass; any train services east of Portsmouth, even if this route is operated by First Great Western; any route in South Wales other than the Newport – Cardiff – Swansea mainline; any service operated by Arriva Cross Country, Arriva Trains Wales, Chiltern, Southern, First Capital Connect, Southeastern or London Midland.

The Boundary Stations of the BritRail South West Pass are: London Paddington, Greenford, Marlow, Henley, Reading, Didcot, Oxford, Banbury, Hereford, Gloucester, Bristol Parkway, Cardiff, Swansea, Bristol Temple Meads, Weston-Super-Mare, Barnstaple, Gunnislake, Newquay, St.Ives, Penzance, Falmouth Docks, Looe, Exmouth, Weymouth, Portsmouth, Harbour, Basingstoke and Gatwick Airport. The pass provides access to Gatwick airport on regular trains via Reading and is not valid on the Gatwick Express.

Discounts Available: Guest Pass, Party, Family, Low Season, Youth and Senior. See page 17 for details.

Promotions: The Pass is valid on the Heathrow Express. In order to take advantage of the reduced rates on Eurostar, travellers must present a valid BritRail pass at the time of purchase (Does not use up a travel day on the pass).

Note: BritRail Euro South West Flexi Passes exists for residents of Europe living outside the UK. They are available for 2, 4, 8 or 15 days of travel within 1 month. BritRail Euro South West Consecutive Passes exists for residents of Europe living outside the UK. They are available for 2, 4, 8, 15, 22 or 30 days of travel.

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BritRail South West Pass (cont’d)

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BritRail Pass + Ireland

Features: BritRail Pass + Ireland permits the holder to choose the travel days within the period of validity.

Validity: Pass must be validated within 6 months of the date of purchase. Available in 1st or Standard Class. Passes are available for 5 days of travel within 1 month or 10 days of travel within 1 month.

Territory and boundaries: Britain, Northern Ireland and The Republic of Ireland.

Discounts Available: Children 5 - 15 pay half the adult fare. Children under 5 travel free.

Note: The BritRail Pass + Ireland no longer includes ferry services between the UK and Ireland.

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BritRail Freedom of Scotland Pass

Features: BritRail Freedom of Scotland Pass permits the holder to choose the travel days within the period of validity.

Validity: Pass must be validated within 6 months of the date of purchase. Available in Standard Class Passes are available for 4 days of travel within 8 days or 8 days of travel within 15 days.

Territory and boundaries: Valid on all operators services within Scotland including travel to/from Carlisle and Berwick Upon Tweed.

Discounts Available: Children 5 - 15 pay half the adult fare. Children under 5 travel free.

Promotions: In order to take advantage of the reduced rates on Eurostar, travellers must present a valid BritRail pass at the time of purchase (Does not use up a travel day on the pass). This pass also covers travel on Caledonian MacBrayne and Strathclyde ferries to islands, as well as key bus links.

Note: Passes cannot be used to travel before 09h15 Mondays to Fridays, except between Glasgow-Oban/Fort William/Mallaig and Inverness-Kyle/Wick/Thurso.

The BritRail Freedom of Scotland Pass may be validated at main stations within Scotland (Aberdeen, Dundee, Edinburgh Waverly, Fort William, Glasgow Central & Queen Street, Inverness, Oban, Paisley, Perth & Stirling.)

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BritRail Central Scotland Pass

Features: BritRail Central Scotland Pass permits the holder to choose 3 travel days within a 1 week period.

Validity: Pass must be validated within 6 months of the date of purchase. Available in Standard Class. Passes are available for 3 days of travel in 1 week.

Territory and boundaries: Central Scotland - Provides travel between: Edinburgh, Glasgow Queen Street, North Berwick, Bathgate, Dunblane, Bridge of Allan, Stirling, the Fife Circle, Markinch, Falkirk and all intermediate stations. Also valid between Edinburgh Waverley, Brunstane and Newcraighall. The pass is now valid for travel between Glasgow Central and Edinburgh via Carstairs. Travel between Glasgow and Edinburgh is valid on ScotRail services only.

Discounts Available: N/A

Promotions: In order to take advantage of the reduced rates on Eurostar, travellers must present a valid BritRail pass at the time of purchase (Does not use up a travel day on the pass). Provides unlimited travel on Glasgow Underground (on presentation of a BritRail Central Scotland Pass, customers will be issued with an exchange ticket).

Note: The BritRail Central Scotland Pass is not valid on services timed to depart before 09h15 Monday to Friday. The BritRail Central Scotland Pass is not valid on special excursion trains, privately owned railways or on Glasgow Airport Coach links between Glasgow Central and Edinburgh Waverley.

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BritRail Scottish Highlands Pass *New!*

Features: BritRail Scottish Highlands Pass permits the holder to travel 4 days within a period of 8 days.

Validity: Pass must be validated within 6 months of the date of purchase. Available in Standard Class Passes are available for 4 days of travel within 8 days.

Territory and boundaries: The BritRail Scottish Highlands Pass is valid on the following routes: the rail lines between Glasgow and Oban/Fort William/Mallaig; rail lines between Inverness and Kyle of Lochalsh, Aviemore, Aberdeen, Wick and Thurso; Citylink/West Coast Motors coach service between Oban/Fort William and Inverness; Stagecoach in the Highlands coach service between Thurso and Scrabster; Caledonian MacBrayne Ferry service on the routes Oban – Mull and Mallaig – Skye.

Discounts Available: Children 5 - 15 pay half the adult fare. Children under 5 travel free.

Promotions: In order to take advantage of the reduced rates on Eurostar, travellers must present a valid BritRail pass at the time of purchase (Does not use up a travel day on the pass).

Note: The BritRail Scottish Highlands Pass is not valid on services timed to arrive into Aberdeen and Inverness before 09h00 Monday to Friday. The pass can be used for travel at any time on the weekend.

The BritRail Scottish Highlands Pass entitles passholders to a 10% discount on a full stardard fare for the Strathspey Steam Railway and the Keith & Dufftown Railway, as well as, 20% discount on Northlink Ferries Seated Standard fares on the day of sailing on following routes: Scrabster – Stromness ; Aberdeen – Lerwick ; Aberdeen – Kirkwall – Lerwick

In addition, passholders receive a 10% discount on Caledonian Sleeper Standard fares when tickets are purchased locally. A 10% discount is also available to passholders on single and Day Return fares with D&E Coaches between Inverness and Durness.

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BritRail Scottish Highlands Pass (cont’d)

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BritRail Event Pass Features: BritRail Event Pass is only offered to travellers by Visit Britain and focuses on events, conventions, sports events and other one-off events that bring visitors to Britain.

Validity: The BritRail Event Pass is valid for 3 days of travel within an 8 day period or 7 days within a 15 day period. Visit Britain will be responsible for setting the “first day of travel” within an acceptable period coinciding with the event. Passes are available in both 1st and Standard Class.

Territory and boundaries: BritRail Passes allow unlimited travel in England, Scotland and Wales on any scheduled trains over the whole of Great Britain’s National Rail network during the validity of the Pass without restrictions. Heathrow Express, Gatwick Express and Stansted Express, trains from Luton Airport to London, from Birmingham and Manchester airports are also included.

Discounts Available: There are no additional discounts for Seniors or Youths on these special passes. There is no Children pass version of the BritRail Event Pass. Low season prices do not apply to this pass. The BritRail Event Pass cannot be coupled with other BritRail promotions or promotional passes including and not exclusive to the BritRail Party Pass, BritRail Family Pass and BritRail Guest Pass.

Promotions: N/A Note: N/A

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BritRail Point to Point Tickets

Features: Valid for travel between two selected stations. There are no restrictions as to day, time, or train. Stopovers allowed en-route.

Validity: Point-to-Point Tickets must be validated within 6 months of issuing date. Available in One-Way or Return in 1st or Standard Class. Once they are validated, they are valid for 2 months from that date.

Territory and boundaries: England, Scotland and Wales.

Discounts Available: Children 5 - 15 pay half the adult fare. Children under 5 travel free. European Seniors (60 years and older) and youths, between the ages of 16 and 25 (inclusive), are eligible for a 20% discount.

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BritRail Discounts

BritRail Guest Pass Discount This promotion allows a resident of the UK, to accompany an international pass holder as they travel by train in the UK. The UK guest and traveller get up to 25% off each pass. The BritRail Guest Pass is a single BritRail Pass with two names (one international passholder and one resident of the UK). The UK guest passenger must travel with the Pass holder at all times and provide proof of residence upon request. Available in 1st or Standard Class.

BritRail Party Pass Discount Every additional traveller after the 2nd traveller (to a maximum of 9 travellers), receives up to 50% off the cost of a regular pass. The BritRail Party Pass is a single pass including the names of all the travellers. It is available in both 1st and Standard Class. Please note the party should travel together as there is only one pass for the party. However, it is not required to have all travellers present for every trip.

BritRail Family Discount Purchase any select adult or senior BritRail Pass and one accompanying child (age 5 to 15) receives a Pass of the same type and duration for free. For additional children, the price is up to 50% off the adult fare. The BritRail Family Discount is available in both 1st and Standard Class.

BritRail Low Season Discount Travel between January 1st and February 28th and November 1st and December 31st 2014 and receive up to 20% off the regular Pass price.

BritRail Youth Discount Youths between the ages of 16 and 25 (inclusive) are eligible for up to a 20% discount in both 1st and Standard Class.

Eurail Pass Holder Rate Youths between the ages of 16 and 25 (inclusive) who have a valid Eurail Pass receive up to a 50% discount on the Standard Adult fare.

BritRail Senior Discount Seniors 60 and over receive up to a 15% discount in First Class.

Please note that discounts cannot be coupled with other discounts, only one discount per pass.

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Contact Information

Please feel free to contact us for any inquiries that may arise. We will be happy to assist you.

ACP Rail International Head Office

8375 Bougainville, Suite 100 Montreal, Quebec H4P 2G5, Canada Tel: +1 514-733-5247 Fax: +1 514-733-5541

ACP Rail UK LTD

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ACP Rail Help Desk

E-Mail: [email protected]

Room F2. 1 231, Vauxhall Bridge Road, London, SW1V 1EH [email protected] • T: 44 207 953 4062 • F: 44 207 953 4086