Customer Service Plan

Meath County Council

CONTENTS

Page

SECTION 1 Introduction 3

SECTION 2 Meath County Council: Democratic Structures 4

SECTION 3 Meath County Council: Our Customers & Services 5

SECTION 4 Customer Charter 8

SECTION 5 Customer Role and Code of Conduct 11

SECTION 6 Customer Comments, Compliments and Complaints 12

SECTION 7 Access to Information 14

SECTION 8 Standards and Indicators 16

SECTION 9 Implementation and Review 16

APPENDICES Contact Information & Opening Hours 17

Customer Service Plan

1. Introduction

Meath County Council provides a wide range of services to the citizens of County Meath and interacts on a daily basis with a diverse range of customers. The Corporate Plan for Meath County Council 2019-2024 sets out a vision of County Meath as “a County that will lead economic, social and community development, deliver efficient and good value services, and represent the people and communities of County Meath, as effectively and accountably as possible.” The Plan identifies the mission of the Council as being “to drive the economic, social, cultural and environmental improvement of our County to enhance the quality of life of the people of Meath.”

We strive for excellence in our customer service model and will endeavour to deliver quality services in accordance with the highest standards of effectiveness, efficiency and integrity. This Customer Service Plan outlines the key aspects of our current approach to customer service. We hope that it reflects the standard that you, our customer, expect from Meath County Council. It is also proposed to introduce new initiatives to meet the future needs of our customers and to improve the quality and effectiveness of our customer service.

While Meath County Council commits to fully implementing this plan, it must be recognised that there are times when resources cannot meet demand and priorities have to be made. We also acknowledge the ongoing dedication and commitment of our staff that will play a critical role in the delivery of this plan and their enthusiasm and commitment will be the key to its success.

Customer Service Plan

2. Meath County Council: Democratic Structures

Meath County Council currently has 40 Elected Councillors representing six Municipal Districts (Navan, Trim, Kells, Laytown/Bettystown, Ashbourne, Ratoath). Local Elections are held every five years. Councillors decide on issues relating to policy, and play an important role in representing the views of the community to the Council Executive.

Customer Service Plan

Elected Representatives Chief Executive & Corporate of Management Team Policy Group Meath County Council

Economic Development Ashbourne Housing, & Local Municipal Community & Enterprise Office District Cultural Development SPC

Planning Kells Municipal District Planning, Economic Community Development & Laytown/ Enterprise Bettystown Support SPC

Housing Municipal District

Transportation Navan SPC Transportation Municipal District

Environment Environment, SPC Water Ratoath & Emergency Municipal Services Districit Local Community Development Committee Trim Finance Municipal District

Information Technology

Human Resources

Corporate Services & Health & Safety

3. Meath County Council: Our Customers & Services

Meath County Council provides services to a population of c.195,000 people, a population that has increased by 85,000 over the last 20 years. Meath County Council provides a wide range of services to a diverse range of customers. Our customers include:

 The general public of County Meath

Customer Service Plan

 The transient population of the county

 Internal customers and Councillors

 Other County Councils

 Statutory Bodies

 Community and Voluntary Sector

 Online Customers

 Business Community

Many of the services we provide are planned and / or delivered through a partnership approach with Government Departments, statutory agencies, other County Councils, local development and community organisations, and business interests.

The diagram on page 6 provides an overview of the key services delivered by Meath County Council.

Meath County Council’s performance across a range of services can be accessed through the reports published by the Local Government Management Agency on the annual national service indicators

Local performance indicators have been developed across the various areas of service to complement the national service indicators. Meath County Council’s Performance Management & Development System, monitors staff performance against agreed objectives between staff members and their line managers.

Customer Service Plan

MMeatheath County Local Council Autho –r iKeyties Services – Management Team – Corporate Strategy & Key ServicProvidedes Prov ided Direction Financial & Risk Management

Corporate Environment, Economic Services & Planning & Transportation & Water Services Finance, IT & Development & Human Community Housing & Emergency Motor Tax Tourism Resources Services

Corporate Economic Human Planning - Community – Housing – Transportation - Environment – Finance – Services – Development – Resources - Forward Libraries; Housing Roads Waste Financial & Councillor & Promotion & Workforce Planning; Arts; Provision; infrastructure; Management; Budget Management Marketing; Planning; Development County Estate & Tenancy Road Safety; Pollution Control; Management; Support; Projects; Recruitment; management & Development Management; Sustainable Litter Treasury Communications; Advice & Support. Training & Control; Board; Traveller Transport; Management; Management; Corporate Development; Planning Community Accommodation; Energy Animal Control. Internal Audit; Governance & Performance Enforcement; Initiatives & Homelessness; Management; Procurement; Risk Management; Heritage & Representation; Grants. Public Liability Loans Management; Industrial Conservation. Social Inclusion; Claims. Tourism - Corporate Health Relations. Community Marketing; & Safety; Grants; Water Services - Product IT – Corporate Pride of Place. Water & Development Business Process Facilities & Wastewater Estate; Improvement; Services; Solution Delivery; Higher Education Water Grants; Operations; Conservation. Spatial Register of Electors. Information Management.

Emergency Services – Fire Services; Motor Tax – Fire Safety; Motor Tax & Civil Defence; Driving Licence Major Emergency Applications. Plan.

Customer Service Plan

4. Customer Charter

We strive to Deliver the best possible care to you in an effective and caring manner.

Courtesy and Consideration You are at all times entitled to be served:

 Efficiently and in a courteous manner.  With due regard to privacy and confidentiality.  By friendly and helpful staff.

Equality, Openness and Impartiality

We undertake to:-  Ensure the right of equal treatment established by equality legislation  Deal with you in a fair and open manner.  Discuss any aspect of your dealings with us.  Explain how a decision was reached.

Our Performance We undertake to:

 Monitor and evaluate our performance.  Examine the development and delivery of our services in order to meet your needs.  Train our staff to meet your needs on an ongoing basis.

Access We endeavour to:

 Provide clean, accessible public offices that ensure privacy, comply with occupational and safety standards and that facilitate access for people with disabilities and special needs.  Accommodate our customers who wish to conduct their business through the Irish language.  Social Inclusion

You can help us to help you  By making comments, complaints or suggestions about the services you receive.  By letting us know when we do something well.  By providing full and accurate information.  Quoting reference numbers where known.  Completing all application forms carefully and legibly.  Advising us of changes in circumstances/ information.

Customer Service Plan

Information Provision

We will:  Provide clear, helpful, accurate and relevant information.  Ensure that information leaflets and forms are, where possible, available in printed, electronic and bilingual formats.  Review and simplify the language used in leaflets and forms and provide clear instructions and guidance.  Review and improve our website to ensure that information is up to date and easily accessible.  Use social media to provide information and respond to customer queries.

Telephone

When contacting us by telephone, we will:

 Answer quickly and courteously, providing you with a contact name and section.  Be as helpful and informative as possible - if we cannot answer your query immediately, we will take your details and contact you within a specified period of time.  Give contact names and reference numbers in all telephone communications to ensure ease of ongoing transactions.  Respond promptly to voicemail messages.  Explain if we need to transfer your call to another colleague or department, giving you that person’s name and number and ensure that the call or query is transferred.

Visiting our Offices

If you visit our offices, we will:

 Ensure that public reception areas are adequately staffed during office opening hours.  Ensure that frontline staff can deal with most routine queries.

Customer Service Plan

 Respect your privacy and ensure that all matters are dealt with in a confidential manner, providing private meeting rooms, where possible.  Deal with your enquiry as quickly and as thoroughly as possible.  Ensure punctuality with regard to appointments and meetings.

Written and Electronic Correspondence

In corresponding with you, we will:

 Acknowledge your correspondence within 3 working days and issue a reply within 15 working days, excluding situations where statutory procedures apply.  Use clear and simple language and only use technical terms where absolutely necessary.  Include a contact name, telephone number, extension number, email address and reference number, where appropriate.  Advise you if we do not have the information you require and, where possible, advise you as to alternative sources for that information.

Applications and Claims

We will:

 Only seek necessary information and provide clear instructions.  Decide on your application or claim as quickly as possible subject to required information being provided and within statutory deadlines.  Deal with all applications consistently and fairly and in accordance with the relevant rules and regulations.  Provide reasons for our decisions.  Inform you of any right to appeal and how to appeal a decision. Our Customer Service Charter will be displayed prominently in all public offices and facilities and will be subject to regular review.

Customer Service Plan

5. Customer Role & Customer Code of Conduct

Customers also play a role in helping us to provide a quality public service. You can assist us by:

 Quoting reference numbers provided in all communications.  Becoming familiar with terms and conditions before completing application forms.  Checking that all forms are fully, legibly and accurately completed and signed before submission.  Providing all supporting documentation requested.  Ensuring applications are submitted in sufficient time.  Advising us of any changes in circumstances which might have a bearing on an application.  Responding promptly to any requests for further information.  Making an appointment in advance for non-routine matters, or if you wish to meet a specific person. This ensures that the appropriate person is present and available.  Providing us with feedback on our services, including when you think we have done something well. We expect that all dealings with staff are carried out in a mutually respectful fashion.

Customer Code of Conduct

Meath County Council aims to provide a high quality of service, in a safe and secure environment. In order to achieve this, we ask our customers to note that the following behaviour will not be accepted in any of our service centres:

1. Behaviour which is disruptive and interferes with the use and enjoyment of the facility or services by others.

2. Harassment of staff or members of the public by use of abusive, racist, obscene or threatening language.

3. Use of violence or threat of violence toward staff and/ or members of the public.

4. Malicious damage to premises and/or theft of Meath County Council property.

5. The use of alcohol and illicit drugs.

6. Smoking in public areas within Meath County Council premises.

Customer Service Plan

7. Personal property being left unattended while using Meath County Council facilities.

Please help us to encourage the responsible and considerate use of Meath County Councils’ facilities by observing the Customer Code of Conduct.

6. Customer Comments, Compliments and Complaints

Meath County Council makes every effort to provide the best possible service to our customers. As part of our effort to ensure that the customer services remain relevant and meet public expectations we will regularly invite customers to comment on our services through surveys, comment cards and feedback through our website and through social media.

Even in the best run organisations there can be times when things go wrong; leaving you unhappy with the service you receive. We value complaints because they help us to improve the services we provide for all our customers and we do all we can to investigate any complaints efficiently and as fairly as possible. The making of a complaint will not, in any way, affect any future dealings with us. We will monitor the number and nature of complaints received, and use this information to continuously improve our service delivery.

If you are unhappy with any aspect of the service that we have provided to you, please follow the Customer Complaints Procedure outlined below.

Customer Complaints Procedure

Meath County Council is committed to delivering the best possible care to our customers. Above all else, people expect and deserve courtesy, sensitivity, a unique response to their needs and the minimum delay when contacting their County Council. However, it is recognized that there may be, from time to time, cause for complaint.

You have the right to complain if you feel:

Customer Service Plan

 You have been unfairly treated by Meath County Council  That a service to which you are entitled is not being provided  That a service, that is being provided, is inadequate  That a decision made with regard to you is wrong or did not take into consideration all of the facts  That a request for service / information has been ignored.

This Complaints Handling Procedure aims to ensure that any and all complaints are deal with in a consistent, equitable and transparent manner.

Stage 1

A customer who is dissatisfied with a service from Meath County Council should make contact with the relevant department. As far as possible, we will try to resolve any issues at this stage.

Stage 2

If issues are not resolved at Stage 1, a customer may lodge a formal complaint. Complaints should be submitted in writing or by email to the Complaints Officer, Corporate Services, Meath County Council, County Hall, Navan, County Meath or by email to [email protected]

Stage 3

Complaints will be acknowledged within one week of receipt.

Stage 4

Customer complaints will be investigated by the Complaints Officer.

 A response will issue within four weeks of receipt of a complaint. Where this is not possible, an interim reply will issue setting out the reasons for the delay.  Where a complaint relates to a specific staff member, that staff member will be consulted in relation to the complaint.  Where a mistake has been made, an apology and explanation will be offered and every effort made to rectify the matter.  Where a complaint highlights deficiencies in our processes or procedures, every effort will be made to remedy the situation as quickly as possible.

Stage 5

If you are unhappy with the response you receive to your complaint, you can refer your complaint to the Office of the Ombudsman. By law, the Ombudsman can investigate complaints about any of our administrative

Customer Service Plan

actions or procedures as well as delays or inaction on our behalf. The Ombudsman provides a free, impartial and independent dispute resolution service. The contact details for the Office of the Ombudsman are:

Office of the Ombudsman 6 Earlsfort Terrace Dublin 2 D02 W773 Tel: 01 639 5600 Email: [email protected] Web: www.ombudsman.ie

7. Access to Information

Meath County Council have a wide range of printed and online information, routinely available, in the form of leaflets, public notices etc., and relating to the activities and services of the organisation. This information will continue to be available from the offices of the Council, without the need to use the legislative framework referred to below.

Freedom of Information Act 2014

The Freedom of Information (FOI) Act 2014 relates to public access to information held by public bodies, including county councils. The Freedom of Information Act provides that every person has the right to:

 access official records held by Government departments and certain other public bodies;

 have personal information held on them corrected or updated where such information is incomplete, incorrect or misleading;

 be given reasons for decisions taken by public bodies that affect them.

Under FOI, the public can seek access to personal information held on them no matter when the information was created and, in the case of county councils, to records other than personal records created after 21st October 1998.

Freedom of information is a central part of customer service and Meath County Council will continue to meet all of our obligations under the Acts. For general queries relating to FOI, you can contact the relevant FOI Officer using the email addresses below or by calling the relevant office:

 Meath County Council - FOI Officer: [email protected]

Further information is also available at www.meath.ie.

Customer Service Plan

The Data Protection Act Data protection is the means by which the privacy rights of individuals are safeguarded in relation to the processing of their personal data. The Data Protection Acts 1988, 2003 and 2018 confer rights on individuals, for example accessing and correcting personal data, as well as placing responsibilities on those persons processing personal data.

The information we collect may include 'personal data' as defined by the Data Protection Acts and the General Data Protection Regulation (GDPR). It may relate to current, past and future service users, employees, suppliers, and members of the public who may communicate with our employees and service providers.

When processing personal data, we must inform suppliers and members of the public what personal data we will collect, why it is needed, and how long we will keep it.

Meath County Council is registered as a Data Controller under the Data Protection Act and therefore must comply with data protection principles. A request in relation to data covered by this Act may be made using either the Data Protection Act or the Freedom of Information Act. Further information is available on the Customer Services Privacy Notice at www.dataprotection.ie.

Meath County Council – Data Protection Officer: [email protected]

European Communities (Access to Information on the Environment) Regulations 2007 – 2011

Under these regulations, information relating to the environment held by, or for, a public authority must be made available on request, subject to certain exceptions. The AIE regulations also oblige public authorities to be proactive in disseminating environmental information to the public. The AIE Regulations provide a definition of environmental information; outline the manner in which requests for information may be submitted to public authorities and the manner in which public authorities are required to deal with requests e.g. timeframes for response. The regulations also provide for a formal appeals procedure in the event that a person is unhappy with a decision on their request.

Further information is available at the following link: www.meath.ie/CountyCouncil/AboutMeathCountyCouncil/FreedomofInformation/AccesstoI nformationontheEnvironment/

Customer Service Plan

8. Standards and Indicators

Meath County Council is required to measure performance, across a range of services, against a set of national service indicators drawn up by the Department of Environment, Community and Local Government. Service Indicators are incorporated into service plans and published annually. Meath County Council has also developed local performance indicators across the various areas of service to complement the national service indicators. The Annual Report for Meath County Council outlines the organisation’s performance in relation to the objectives in the Corporate Plan and reports on key activities in relation to services provided.

9. Implementation and Review

While the responsibility for the delivery and implementation of this plan rests with all areas of service, regular reviews will be conducted through consultation with staff and customers.

For further information, please contact: Corporate Services Section Meath County Council Buvinda House Dublin Rd Navan Co Meath C15Y291 Tel: 046-9097000 Fax: 046-9097001 Email: [email protected]

Customer Service Plan

Appendix I – Contact Information & Opening Hours

Main Contact Telephone Number: (046) 9097000 Emergency Number (outside office hours): 1890 445 335 Email: [email protected] Website: www.meath.ie Head Office Opening Hours: Monday 9.00am – 5.15pm Tuesday – Friday 9.00am – 5.00pm

Emergency Fire Services Number: 999 / 112

Contact Details for Key Departments & Facilities are provided below1. Opening Hours, unless otherwise specified, are as Head Office.

Head Office (HR, Motor Tax Economic Development Planning Department Fire Services Finance, IT, etc.) Department & Tourism Meath County Planning Department Motor Tax Department Fire Services Meath County Council Council Meath County Council Meath County Council Department Buvinda House, Buvinda House Buvinda House, Buvinda House Meath County Dublin Rd, Dublin Rd Dublin Rd, Dublin Rd Council Navan Navan Navan Navan Navan County Meath County Meath County Meath County Meath County Meath Economic Development Tel: (046) 9097000 Tel: (046) 9097000 Tel: (046) 9097000 Emergency Calls: 999 Tel: (046) 9097065 Fax: (046) 9097001 Fax: (046) 9097001 Fax: (046) 9097001 /112 Email: [email protected] Email: Email: Email: Non-Emergency customersevice@me [email protected] [email protected] Calls: (046) 9051068 Tourism athcoco.ie / 9021666 Tel: (046) 9097060 Opening Hours: Opening Hours: Email: Opening Hours: Monday to Friday Monday to Friday Opening Hours: [email protected] Monday 9.00am - 9.00am - 4.00pm 9.00am - 3.00pm Monday 9.00am - 5.15pm Closed 1.00pm - 2.00pm 5.15pm Tuesday to Friday Tuesday to Friday 9.00am - 5.00pm 9.00am - 5.00pm Closed 1.00pm - 2.00pm

1 All our public offices and libraries are wheelchair accessible although assistance may be required at some locations.

Customer Service Plan

Environment & Water Services Transportation Corporate Services Community Department Department (Roads, (Register of Housing Department Department (Waste, water, Public Lighting, Public Electors & FOI) litter, animal Liability Claims, etc.) control, etc.) Meath County Community Meath County Meath County Council Meath County Council Council Meath County Council Council Buvinda House, Buvinda House, Buvinda House, Buvinda House, Buvinda House, Dublin Rd, Dublin Rd, Dublin Rd, Dublin Rd, Dublin Rd, Navan Navan Navan Navan, Navan County Meath County Meath County Meath County Meath County Meath Tel: (046) 9097000 Roads Tel: (046) 9097000 Tel: (046) 9097000 Tel: (046) 9097000 Fax: (046) 9097001 Tel: (046) 9097000 Fax: (046) 9097001 Fax: (046) 9097001 Fax: (046) 9097001 Email: Email: Email: Email: Email: [email protected] customerservice@meathcoc customerservice@me customerservice@meat environment@meat o.ie athcoco.ie hcoco.ie hcoco.ie Public Lighting [email protected] Tel: (046) 9097000 Email: customerservice@meathcoc o.ie Civic Offices Dunshaughlin Kells Civic Office Navan Civic Office Laytown/Bettystown Trim Civic Office Ashbourne Civic Office Civic Office Headfort Place Buvinda House, Civic Office Mornington 1 -2 Killegland Square Drumree Road Kells Dublin Rd, Main Street House Upper Dunshaughlin County Meath Navan Duleek Summerhill Road Killegland Street County Meath County Meath County Meath Trim Ashbourne Tel: (046) County Meath Tel: (046) 9097000 Tel: (046) 9097000 Tel: (046) 9097000 Telephone: (046) 9097000 Fax: (046) Fax: (046) 9097001 Fax: (046) 9097001 Tel: (046) 9097000 Fax: (046) 9097001 Email: Email: 9097000 Fax: (046) 9097001 9097001 Email: customersevice@m customersevice@me Fax: (046) Email: Email: customersevice eathcoco.ie athcoco.ie 9097001 customersevice@meat customersevice@ @meathcoco.ie Email: hcoco.ie meathcoco.ie Opening Hours: Opening Hours: customersevice@ Opening Hours: Monday 9.00am - Monday 9.00am - meathcoco.ie Opening Hours: Opening Hours: Monday 9.00am 5.15pm 5.15pm Monday to Friday Monday 9.00am - - 5.15pm Tuesday to Friday Tuesday to Friday Opening Hours: 9.00am - 5.00pm 5.15pm Tuesday to 9.00am - 5.00pm 9.00am - 5.00pm Monday to Friday Closed 1.00pm - 2.00pm Tuesday 9.00am - Friday 9.00am - Closed 1.00pm - 9.00am - 5.00pm 4.00pm 5.00pm 2.00pm Closed 1.00pm - Wednesday to Closed 1.00pm - 2.00pm Friday 9.00am - 2.00pm 5.00pm Closed 1.00pm - 2.00pm

Customer Service Plan

Library Service Ashbourne Library Athboy Library Duleek Library Dunboyne Library Dunshaughlin Library 1-2 Killegland Square Main Street Main Street Castle View Main Street Upper Athboy Duleek Dunboyne Dunshaughlin Killegland Street County Meath County Meath County Meath County Meath Ashbourne County Meath Tel: (046) 9432539 Tel: (041) 9880709 Tel: (01) 825 1248 Tel: (01) 825 0504 Email: Email: Email: Email: Tel: (01) 835 8185 [email protected] [email protected] dunboynelib@meathcoc [email protected] Email: o.ie e ashbournelib@meathcoc Opening Hours: Opening Hours: o.ie Monday Closed Monday 9.30am - 1.00pm Opening Hours: Monday Opening Hours: Tuesday 1.30pm – 5.00pm & 2pm-5pm 10am - 5pm Monday Closed Opening Hours: & 7.00pm – 8.30pm Tuesday 11am – 1pm, Tuesday 10.00am – Tuesday 1.30pm – Monday 2pm - 5pm Wednesday 1.30pm – 2pm - 5pm & 6.00pm- 8.30pm 5.00pm & 6.00pm – Tuesday 10.00am – 5.00pm 8.30pm Wednesday 10am – 5pm 8.30pm 8.30pm Thursday 1.30pm – Wednesday 9.30am – Thursday 10.00am – Wednesday 10am – Wednesday 10am - 5pm 5.00pm & 7.00pm – 1.00pm & 2pm – 5pm 8.30pm 1pm & 2pm – 5pm Thursday 10.00am – 8.30pm Thursday 11am – 1pm, Friday 10am - 5pm Thursday 1.30pm – 8.30pm Friday 10.00am - 1.30pm 2pm – 5pm & 6.00pm – Saturday 10am – 2pm 5.00pm & 6.00pm – Friday 10am – 5pm Saturday 10am – 1pm 8.30pm 8.30pm Saturday 10am – 5pm Friday 9.30am - 1.00pm & Friday 10am - 1pm & 2.00pm – 5.00pm 2pm – 5pm Saturday 9.30am – Saturday 10am – 1pm 1.00pm & 2pm – 5pm & 2pm – 5pm Kells Library Navan Library Nobber Library Oldcastle Library Rathcairn Library Maudlin Street Railway Street Main Street Millbrook Road Ráth Chairn Kells Navan Nobber Oldcastle Baile Átha Buí County Meath County Meath County Meath County Meath Chontae na Mí

Tel: (046) 9241592 Tel: (046) 9021134 Tel: (046) 9052732 Tel: (049) 8542084 Teil: (046) 9430929 Email: Email: Email: Email: R-phoist: [email protected] [email protected] nobberlibrary@meathcoc oldcastlelib@meathcoco. rathcairnlib@meathcoc o.ie ie o.ie Opening Hours: Opening Hours: Monday Closed Monday 10am – 5pm Opening Hours: Opening Hours: Monday Uaireanta Oscailte: Tuesday 1.30pm – Tuesday 10.00am – Monday Closed Closed Dé Luain Dúnta 5.00pm & 6.00pm – 8.30pm Tuesday 3.00pm-7.30pm Tuesday 1.30pm – Dé Máirt 2pm – 4pm & 8.30pm Wednesday 10am – 5pm Wednesday 2pm – 6pm 5.00pm & 6.00pm – 6.30pm – 8.30pm Wednesday 10am – 1pm Thursday 10.00am – Thursday Closed 8.30pm Dé Chéadaoin Dúnta & 2pm – 5pm 8.30pm Friday Closed Wednesday 10am – 1pm Dé Déardaoin 2pm – Thursday 1.30pm – Friday 10am – 5pm Saturday 10.30am – & 2pm – 5pm 4pm & 6.30pm – 5.00pm & 6.00pm – Saturday 10am – 5pm 1.00pm Thursday 1.30pm – 8.30pm 8.30pm 5.00pm & 6.00pm – Dé hAoine Dúnta Friday 10am – 1pm & 8.30pm Dé Sathairn 11am – 2pm – 5pm Friday 10am - 1pm & 1pm Saturday 10am – 1pm & 2pm – 5pm 2pm – 5pm Saturday 10am – 1pm & 2pm – 5pm

Customer Service Plan

Library Service Slane Library Trim Library Laytown Castle Hill High Street Slane Trim Louth County Council mobile service – near County Meath County Meath Laytown National School

Tel: (041) 9824955 Tel: (046) 9436063 Fortnightly – Tuesdays Email: Email: 1.30pm - 3.30pm [email protected] [email protected] 1.30 – 2.30pm at Scoil Spiorad Naomh Opening Hours: Opening Hours: 2.30 – 3.30pm, Opposite old library Monday Closed Monday 10.00am – 5pm Tuesday 2.00pm – 5.30pm & 6.30pm – Tuesday 10.00am – 8.30pm 8.30pm Wednesday 10.00am –5pm Wednesday 10.30am – 1.30pm Thursday 10.00am – 8.30pm Thursday 2.00pm – 5.30pm & 6.30pm – Friday 10am –5pm 8.30pm Saturday 10am –5pm Friday 10.30am – 1.30pm Saturday 10.30am – 1.30pm For registered users, ‘My Open Library’ is open 8am – 10pm 7 days a week

Meath County Council Library Headquarters Railway St Navan Co Meath

Tel: (046) 909 7370 Email: [email protected]

Recycling Centres – please check www.meath.ie for fees & materials accepted For a full list of Bring Banks in County Meath, please check www.repak.ie (recycling facilities search)

Navan Recycling Centre Kells Recycling Centre Trim Recycling Centre Dunboyne Recycling Facility – Unit 1 Mullaghboy Lloyd Business Park Manorlands Thorntons Recycling Industrial Estate Kells Summerhill Road Dunboyne Industrial Estate Athboy Road County Meath Trim Dunboyne Navan County Meath County Meath County Meath C15NX24 Tel: (046) 9293436 / Tel: (046) 9486775 / Tel: (01) 623 5133 (087) 7495357 (086) 8196813 Tel: (046) 9066170 / Opening Hours: (086) 1723061 Opening Hours: Opening Hours: Tuesday to Friday 9.am – 4pm Monday to Saturday Monday to Saturday Saturday 9am – 2pm Opening Hours: 8.30am - 4.45pm 8.30am - 4.45pm Closed Sundays, Mondays & Monday to Saturday Closed Sundays & Bank Closed Sundays & Bank Bank Holidays 8.30am- 4.45pm Holidays Holidays Closed Sundays & Bank Holidays

Customer Service Plan

Swimming Pools Kells Swimming Pool Navan - Aura Leisure Centre Trim - Aura Leisure Centre Jim Brunnock Road Windtown Road Newhaggard Road Navan Road Navan Trim Kells County Meath County Meath County Meath A82KD62 Tel: (046) 9079950 Tel: (046) 9438730 Tel: (046) 9240551 Email: [email protected] Email: [email protected] Email: [email protected] Timetable available at Timetable available at Timetable available at www.auraleisure.ie/navan/swimm www.auraleisure.ie/trim/swimming- https://www.meath.ie/amenities/sw ing-pool-sessions pool-sessions imming-pools/kells-swimming-pool