Intella™ User Manual
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Intella™ User Manual Intella™ evidence made visible Vound email investigation and eDiscovery software Version 1.7.2 Contact To learn more about Intella™, please contact us using the contact information below, or contact an Intella Channel Partner. Vound Office Phone +1 888-291-7201 Email [email protected] Postal Address 1153 Bergen Parkway - #1537 MBE # 267 Evergreen, Colorado 80439 U.S.A. Sales Contacts http://www.vound-software.com/partners We will be pleased to provide additional information concerning Intella and schedule a demonstration at your convenience. To become an Intella reseller, please contact us! For user and technical support please visit our website: http://www.vound-software.com. Vound Colorado (“Vound”). Mention of third-party products is © 2013 Vound. All rights reserved. for informational purposes only and constitutes neither an endorsement The information in this User Manual nor a recommendation. Vound is subject to change without notice. assumes no responsibility with Every effort has been made to regard to the performance or use of ensure that the information in this these products. Under the manual is accurate. Vound is not copyright laws, this manual may not responsible for printing or clerical be copied, in whole or in part, errors. without the written consent of VOUND PROVIDES THIS Vound. DOCUMENT “AS IS” WITHOUT Your rights to the software are WARRANTY OF ANY KIND, governed by the accompanying EITHER EXPRESS OR IMPLIED software license agreement. The AND SHALL NOT BE LIABLE FOR Vound logo is a trademark of TECHNICAL OR EDITORIAL Vound. Use of the Vound logo for ERRORS OR OMISSIONS commercial purposes without the CONTAINED HEREIN; NOR FOR prior written consent of Vound may INCIDENTAL OR constitute trademark infringement CONSEQUENTIAL DAMAGES and unfair competition in violation RESULTING FROM THE of federal and state laws. FURNISHING, PERFORMANCE, OR USE OF THIS MATERIAL. All rights reserved by Vound. Intella is a trademark of Vound. Other company and product names mentioned herein are trademarks of their respective companies. It is the responsibility of the user to comply with all applicable copyright laws. Page 3| Intella™ User Manual | © 2013 Vound Contents Contact ..................................................................................................................................................................... 2 1 Preface ........................................................................................................................................................... 12 1.1 Training .................................................................................................................................................. 13 1.2 Document conventions ...................................................................................................................... 14 2 An introduction to Intella ......................................................................................................................... 16 2.1 Key benefits........................................................................................................................................... 16 2.2 Intella editions ...................................................................................................................................... 17 2.3 Supported file formats ........................................................................................................................ 18 2.4 Supported sources .............................................................................................................................. 20 2.5 Supported platforms ........................................................................................................................... 21 2.6 Feedback ................................................................................................................................................ 22 3 Getting support ........................................................................................................................................... 23 3.1 Different ways to get support .......................................................................................................... 23 3.1.1 Standard technical support .................................................................................................... 23 3.1.2 User support contract ............................................................................................................ 24 3.1.3 Certified Intella™ training courses ...................................................................................... 25 3.2 Working with Vound support .......................................................................................................... 25 3.3 Upgrade contract ................................................................................................................................. 26 4 Installation and configuration ................................................................................................................... 27 4.1 Installation ............................................................................................................................................. 27 4.1.1 Step 1: Check the requirements! ......................................................................................... 27 4.1.2 Step 2: Learn about licenses and dongles ........................................................................... 29 4.1.3 Step 3: Install the software ..................................................................................................... 30 4.1.4 Step 4 (optional): Support for S/MIME- and PGP-encrypted emails ............................ 31 4.2 Storage considerations ....................................................................................................................... 31 4.3 Installation troubleshooting .............................................................................................................. 33 4.3.1 Error code 7 (H0007) ............................................................................................................. 33 4.3.2 Error code 31 (H0031) ........................................................................................................... 33 4.3.3 Error code 33 (H0033) ........................................................................................................... 33 4.3.4 Error code 37 (H0037) ........................................................................................................... 34 4.3.5 Error code 41 (H0041) ........................................................................................................... 34 Page 4| Intella™ User Manual | © 2013 Vound 4.3.6 Error code 51 (H0051) ........................................................................................................... 34 4.3.7 Memory settings ....................................................................................................................... 34 4.3.8 Where are Intella's data files located? ................................................................................ 35 4.3.9 Where can I find Intella’s log files? ....................................................................................... 36 4.3.10 How to add a Lotus Notes NSF source? ........................................................................... 36 4.4 Frequently asked questions ............................................................................................................... 36 4.4.1 How is a file type determined? ............................................................................................. 36 4.4.2 Why are some characters ignored in search queries? .................................................... 37 4.4.3 How about live indexing (F-Response and Intella)? ......................................................... 37 4.4.4 How about email attachments?............................................................................................. 37 4.4.5 Can Intella deduplicate search results? ............................................................................... 37 4.4.6 Are there any EnScripts for use with an Encase image? ................................................. 37 4.4.7 How to print and export PDF reports with characters of my language? .................. 38 5 Dongle activation ........................................................................................................................................ 39 Overall process ................................................................................................................................................ 39 5.1 Dongle Manager ................................................................................................................................... 39 5.2 Using haspupdate.exe ......................................................................................................................... 41 6 Intella editions and their workflow ........................................................................................................ 45 6.1 Feature Overview ................................................................................................................................ 45 6.2 Intella 10 GB/100 GB/250 GB/Professional .................................................................................. 46 6.2.1 Description ...............................................................................................................................