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Annual Report 2018

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Annual Report 2018 scan me Vision & Mission 2 Profiles of Board of Directors 53 About Us & Core Values 3 Profile of Group Chief Executive 57 Officer Corporate Structure 4 OVERVIEW Profiles of Senior Management Team 58 Corporate Information 5 LEADERSHIP 2018 At A Glance 6 Corporate Governance Overview 62 Statement Financial Calendar 8 Audit Committee Report 70 Investor Relations 9 Risk Management Committee Report 73 Corporate Event Highlights 14 Risk Management and Internal 75 2018 HIGHLIGHTS 2018 Control Statement Additional Compliance Information 79 Internal Policies, Frameworks 83 CORPORATE GOVERNANCE CORPORATE and Guidelines Financial Highlights 16 Management Discussion & Analysis 18 Sustainability Statement 30 Directors’ Report 89 Statement by Directors 94 Statutory Declaration 94 Independent Auditors’ Report 95 Statements of Financial Position 100 Statements of Comprehensive Income 101 Statements of Changes in Equity 103 REPORTS & STATEMENTS REPORTS PERFORMANCE & BUSINESS REVIEW PERFORMANCE & BUSINESS Statements of Cash Flows 105 Notes to the Financial Statements 107 Analysis of Shareholdings 227 List of Branches and Overseas 230 Ventures Notice of Annual General Meeting 232 You can find this Annual Report and additional information about Tune Protect Group on our Proxy Form corporate website. OTHER INFORMATION OTHER Vision & Mission Stay In touch instantly in the digital age. Faster, Simpler, Affordable. Be In trend by taking charge. Just Click, Buy and Protect yourself when you need to, in ways you know best. Get In tune with Protection Made Easy by Tune Protect. Vision Mission Leading Digital Insurer We believe that everyone deserves to be protected. That is why we are committed to making insurance easy to Tune Protect Group Berhad aspires to be a Leading Digital access, easy to understand, easy to buy, easy to claim and Insurer, distinctive in its culture, people and processes with easy on the pocket. We pair digital technology with a human a strong customer loyalty proposition. We will operate as a touch to deliver excellent products and services high performing digital champion, consistently striving for to our customers. customer experience excellence in sales and services. PG. 2 About Us & Core Values About Us Made Easy Protection TUNE PROTECT GROUP BERHAD (“Tune Protect Group” or “the Company”) is a financial holding company that provides underwriting and reinsurance services for non-life insurance products through its subsidiaries, associate and joint venture. 2018 Annual Report Incorporated in 2011, the Company was listed on in changing the national insurance landscape, the Main Market of Bursa Malaysia in 2013. True to spearheading efforts in advancing insurance into its vision of becoming a leading digital insurance the digital space across ASEAN and beyond. provider, Tune Protect Group has been instrumental Core Values Integrity Creativity Togetherness We do not compromise on Curiosity fires our creativity. We are a family – working principles and ethical standards. We are able to transcend together in unity and inclusivity. Respect and trust are at the core original ideas and imagination Together, we shall progress to of everything we do. into meaningful solutions in what achieve greater things ahead. we do. PG. 3 Corporate Structure Tune Protect Group Tune Protect Tune Protect Tune Protect Tune Protect Tune Protect Re Direct Malaysia Thailand EMEIA 100% 100% 83.3% 49% 49% Tune Protect Tune Direct Tune Insurance Tune Insurance Tune Protect Re Ltd Ltd Malaysia Public Company Commercial Berhad1 Limited2 Brokerage LLC3 Retakaful window 100% Tune Direct (M) Sdn Bhd Notes: 1 The remaining 16.7% is owned by minority and unrelated shareholders PG. 2 The remaining 51% is owned by various Thai shareholders 4 3 The remaining 51% is owned by a local company in United Arab Emirates Corporate Information BOARD OF DIRECTORS AUDIT COMMITTEE AUDITOR Protection Made Easy Protection Mohamed Rashdi bin Mohamed Ernst & Young (AF 0039) Ng Soon Lai @ Ng Siek Chuan Ghazalli (Chairman) Chartered Accountants Chairman, Independent Ng Soon Lai @ Ng Siek Chuan Level 23A, Menara Milenium Non-Executive Director Tan Ming-Li Jalan Damanlela Pusat Bandar Damansara Datuk Kamarudin bin Meranun RISK MANAGEMENT COMMITTEE 50490 Wilayah Persekutuan Non-Independent Mohamed Rashdi bin Mohamed Kuala Lumpur, Malaysia Non-Executive Director Ghazalli (Chairman) Tel : 603 7495 8000 Ng Soon Lai @ Ng Siek Chuan Fax : 603 2095 5332 Tan Ming-Li Tan Ming-Li Independent REGISTERED OFFICE Non-Executive Director NOMINATION COMMITTEE Level 9, Wisma Tune Tan Ming-Li (Chairman) 19 Lorong Dungun Mohamed Rashdi bin Ng Soon Lai @ Ng Siek Chuan Damansara Heights Mohamed Ghazalli Mohamed Rashdi bin Mohamed 50490 Wilayah Persekutuan Senior Independent Ghazalli Kuala Lumpur, Malaysia Non-Executive Director Tel : 603 2056 6200 REMUNERATION COMMITTEE Fax : 603 2092 1029 Tan Ming-Li (Chairman) Email : [email protected] Ng Soon Lai @ Ng Siek Chuan Website : www.tuneprotect.com Mohamed Rashdi bin Mohamed Ghazalli SHARE REGISTRAR Boardroom Share Registrars Sdn Bhd 2018 Annual Report INVESTMENT COMMITTEE (Company No. 378993-D) Datuk Kamarudin bin Meranun (Formerly known as Symphony Share (Chairman) Registrars Sdn Bhd) Ng Soon Lai @ Ng Siek Chuan Level 6, Symphony House Khoo Ai Lin Pusat Dagangan Dana 1 Jalan PJU 1A/46 ESOS COMMITTEE 47301 Petaling Jaya Datuk Kamarudin bin Meranun Selangor Darul Ehsan, Malaysia (Chairman) Tel : 603 7849 0777 Khoo Ai Lin Fax : 603 7841 8151 / 8152 Chen Ooi Wai Email : BSR.Helpdesk@ Yap Hsu Yi boardroomlimited.com SENIOR INDEPENDENT DIRECTOR PRINCIPAL BANKER Mohamed Rashdi bin Mohamed HSBC Bank Malaysia Berhad Ghazalli STOCK EXCHANGE LISTING COMPANY SECRETARY Main Market of Bursa Malaysia Kimberly Ong Sweet Ee Securities Berhad (LS0009852) Stock Code : 5230 Stock Name : TUNEPRO PG. (Listed since 20 February 2013) 5 2018 At A Glance Tune Protect Group 4 Operating Revenue RM 566.1 mil Awards and The Best 3 Travel Insurance FY2017: RM 542.6 mil Accolades Facilitator 2018 2 BRONZE for Net Earned Premiums at the 2nd Best Use of Online Arabian Travel RM 295.4 mil MERIT for Advertising 1 FY2017: RM 321.3 mil Best Use in Kancil Awards Awards, held in Dubai, UAE GOLD for of Social & 2018 for ‘Skip the Profit After Tax Messaging Drama’ campaign Non-Traditional mil Annual Report: Platforms RM 52.9 FY2017: RM 50.0 mil Insurance: in Kancil Awards Financial Services 2018 for ‘Skip the Shareholders’ Equity in ARC Awards Drama’ campaign International 2018 RM 527.1 mil FY2017: RM 503.0 mil Earnings Per Share 6.6 sen FY2017: 6.2 sen Return On Equity 9.4% FY2017: 9.2% PG. 6 2018 At A Glance GLOBAL TRAVEL GENERAL INSURANCE DIGITAL Tune Protect Re Tune Protect Malaysia 8 products available on tuneprotect.com Made Easy Protection Gross Written Gross Written Premiums Premiums New e-commerce products: RM 116.6 mil RM 450.8 mil FY2017: RM 105.2 mil FY2017: RM 460.8 mil Profit After Tax Profit After Tax First on-demand protection plan for extreme sports RM 42.8 mil RM 21.1 mil FY2017: RM 43.2 mil FY2017: RM 22.7 mil Special care protection for the disabled New products: Launched HostProtect with one of our first affinity 1 Tune Protect Travel Baggage partner, HostAStay 2 Tune Protect Travel Gadget 3 Tune Protect Travel – AirAsia (Annual Plan) Tune Protect Thailand 65 countries Gross Written Global footprints Premiums 34 inbound markets RM 52.8 mil (AirAsia and Air Arabia) FY2017: RM 48.0 mil 14 markets Profit After Tax Business-to-Consumer (49% share of profit) RM 2.6 mil 2018 Annual Report Tune Protect EMEIA FY2017: RM 3.5 mil Gross Written Premiums RM 18.1 mil FY2017: RM 11.6 mil Profit After Tax (49% share of profit) RM 2.3 mil FY2017: RM 1.0 mil Retakaful Travel product launched for 6 markets 10 markets Business-to-Business PG. 7 Financial Calendar Quarterly Result Date Event 25 May 2018 Unaudited consolidated results for the 1st quarter ended 31 March 2018 29 August 2018 Unaudited consolidated results for the 2nd quarter and half-year ended 30 June 2018 15 November 2018 Unaudited consolidated results for the 3rd quarter and nine months ended 30 September 2018 22 February 2019 Unaudited consolidated results for the 4th quarter and financial year ended 31 December 2018 Dividend Date Event 4 May 2018 Notice of Book Closure for Final Tax Exempt Dividend under Single Tier System of 3.00 sen per Ordinary Share of RM0.10 each 1 June 2018 Date of Entitlement for Final Tax Exempt Dividend under Single Tier System of 3.00 sen per Ordinary Share of RM0.10 each 25 June 2018 Payment of Final Tax Exempt Dividend under Single Tier System of of 3.00 sen per Ordinary Share of RM0.10 each Notice of 8th Annual General 8th Annual General Meeting Meeting and Issuance of Annual Report 2018 29 April 28 May 2019 2019 PG. 8 Investor Relations une Protect Group recognises that In 2018, we successfully: the Investor Relations function Tplays a crucial role in engaging 1 Attracted more investors who sought a relatively more stable portfolio with our Made Easy Protection the investments community. We serve consistent dividend payments track record as a bridge between our Company and 2 Registered a 16% year-on-year increase in our shareholder base investors, communicating our vision, plans and deliverables aligned to the 3 Met 15 Malaysia and Singapore based asset management companies in a 2-day Group’s overall corporate strategy, non-deal roadshow organised by CIMB so investors may make informed decisions on their investments. We 4 Conducted a speaking engagement to a group of private investors with a consistently strive to maintain an open collective considerable shareholding in our company communication channel and build trust with our investors via our many Investor Our continuous efforts in managing relationships with our various stakeholders Relations programmes. throughout the year culminated in our nomination for Best Chief Financial Officer for Investor Relations – Small Cap and Best Investor Relations Professional – Small Cap in the 8th Malaysia Investor Relations Survey by the Malaysian Investor Relations Association.
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    G2000 Outlets Outlets Address Contact No F323a & F325 First Floor, Highstreet, 1 Utama Shopping 1 Utama Shopping Centre Centre, Lebuh Bandar Utama, 47800 Petaling Jaya, Selangor 60377264890 Darul Ehsan. G1.108 & 1.109 Sunway Pyramid, No. 3, Jalan PJS 11/15, Sunway Pyramid Bandar Sunway, 46150 Petaling Jaya, Selangor Darul Ehsan. 60356369406 Lot G097 & G098, Ground Floor, Mid Valley Megamall, Mid Mid Valley Megamall Valley City, Lingkaran Syed Putra, 59200 Kuala Lumpur. 60322842988 Lot 301A, 3rd Floor, Suria KLCC, Kuala Lumpur City Center, Suria KLCC 60321661969 50088 Kuala Lumpur. Lot 4.18.00 & 4.19.00, Level 4, Pavilion Kuala Lumpur,168 Pavilion Kuala Lumpur 60321130250 Jalan Bukit Bintang, 55100 Kuala Lumpur. Lot GF36, Paradigm Mall, No. 1, Jalan SS7/26A, Kelana Jaya, Paradigm Mall 60378866714 47301 Petaling Jaya, Selangor Darul Ehsan. Lot UG 48, Setia City Mall No 7 , Persiaran Setia Dagang, Setia City Mall Bandar Setia Alam Seksyen U13, 40170 Shah Alam, Selangor 60333456005 Darul Ehsan G19,19A&20, Ground Floor, The Curve Shopping Centre, The Curve Shopping Centre Mutiara Damansara, No. 6 Jalan PJU 7/3 47800 Petaling Jaya, 60377259148 Selangor Darul Ehsan. Lot No G-050, Ground Floor, IOI City Mall, IOI Resort, 62502 IOI City Mall 60383280422 Putrajaya. Lot 1-61, Sunway Velocity, 80 Jalan Cheras, Taman Maluri. Sunway Velocity 60392865705 55100 Kuala Lumpur. Lot G53, No. 1 Jalan Desa Tebrau, AEON Tebrau City AEON Tebrau City Shopping Shopping Centre, Taman Desa Tebrau, 81100 Johor Bahru, 6073552049 Centre Johor Darul Takzim Dataran Pahlawan Melaka G041, Upper Ground Floor, Dataran Pahlawan Melaka 6062810273 Megamall Megamall, Jalan Merdeka, 75000 Bandar Hilir, Melaka 1F-108,109,110,111,112&113, Queensbay Mall, 100 Queensbay Mall 6046427020 Persiaran Indah, 11900 Bayan Lepas, Pulau Pinang LOT 1-21, First Floor, Suria Sabah Shopping Mall, 88000 Kota Suria Sabah Shopping Mall 6088204221 Kinabalu, Sabah.