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User Guide for Resource Manager Essentials Software Release 3.4 Ciscoworks2000 User Guide for Resource Manager Essentials Software Release 3.4 CiscoWorks2000 Corporate Headquarters Cisco Systems, Inc. 170 West Tasman Drive San Jose, CA 95134-1706 USA http://www.cisco.com Tel: 408 526-4000 800 553-NETS (6387) Fax: 408 526-4100 Customer Order Number: DOC-7813951= Text Part Number: 78-13951-01 THE SPECIFICATIONS AND INFORMATION REGARDING THE PRODUCTS IN THIS MANUAL ARE SUBJECT TO CHANGE WITHOUT NOTICE. ALL STATEMENTS, INFORMATION, AND RECOMMENDATIONS IN THIS MANUAL ARE BELIEVED TO BE ACCURATE BUT ARE PRESENTED WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED. USERS MUST TAKE FULL RESPONSIBILITY FOR THEIR APPLICATION OF ANY PRODUCTS. THE SOFTWARE LICENSE AND LIMITED WARRANTY FOR THE ACCOMPANYING PRODUCT ARE SET FORTH IN THE INFORMATION PACKET THAT SHIPPED WITH THE PRODUCT AND ARE INCORPORATED HEREIN BY THIS REFERENCE. IF YOU ARE UNABLE TO LOCATE THE SOFTWARE LICENSE OR LIMITED WARRANTY, CONTACT YOUR CISCO REPRESENTATIVE FOR A COPY. The Cisco implementation of TCP header compression is an adaptation of a program developed by the University of California, Berkeley (UCB) as part of UCB’s public domain version of the UNIX operating system. All rights reserved. Copyright © 1981, Regents of the University of California. NOTWITHSTANDING ANY OTHER WARRANTY HEREIN, ALL DOCUMENT FILES AND SOFTWARE OF THESE SUPPLIERS ARE PROVIDED “AS IS” WITH ALL FAULTS. CISCO AND THE ABOVE-NAMED SUPPLIERS DISCLAIM ALL WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING, WITHOUT LIMITATION, THOSE OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NONINFRINGEMENT OR ARISING FROM A COURSE OF DEALING, USAGE, OR TRADE PRACTICE. IN NO EVENT SHALL CISCO OR ITS SUPPLIERS BE LIABLE FOR ANY INDIRECT, SPECIAL, CONSEQUENTIAL, OR INCIDENTAL DAMAGES, INCLUDING, WITHOUT LIMITATION, LOST PROFITS OR LOSS OR DAMAGE TO DATA ARISING OUT OF THE USE OR INABILITY TO USE THIS MANUAL, EVEN IF CISCO OR ITS SUPPLIERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. CCVP, the Cisco logo, and Welcome to the Human Network are trademarks of Cisco Systems, Inc.; Changing the Way We Work, Live, Play, and Learn is a service mark of Cisco Systems, Inc.; and Access Registrar, Aironet, Catalyst, CCDA, CCDP, CCIE, CCIP, CCNA, CCNP, CCSP, Cisco, the Cisco Certified Internetwork Expert logo, Cisco IOS, Cisco Press, Cisco Systems, Cisco Systems Capital, the Cisco Systems logo, Cisco Unity, Enterprise/Solver, EtherChannel, EtherFast, EtherSwitch, Fast Step, Follow Me Browsing, FormShare, GigaDrive, HomeLink, Internet Quotient, IOS, iPhone, IP/TV, iQ Expertise, the iQ logo, iQ Net Readiness Scorecard, iQuick Study, LightStream, Linksys, MeetingPlace, MGX, Networkers, Networking Academy, Network Registrar, PIX, ProConnect, ScriptShare, SMARTnet, StackWise, The Fastest Way to Increase Your Internet Quotient, and TransPath are registered trademarks of Cisco Systems, Inc. and/or its affiliates in the United States and certain other countries. All other trademarks mentioned in this document or Website are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company. (0711R) User Guide for Resource Manager Essentials Copyright © 2002, Cisco Systems, Inc. All rights reserved. CONTENTS Preface xi Audience xi Conventions xi Related Documentation xii Obtaining Documentation xiii World Wide Web xiii Ordering Documentation xiv Documentation Feedback xiv Obtaining Technical Assistance xv Cisco.com xv Technical Assistance Center xv Cisco TAC Web Site xvi Cisco TAC Escalation Center xvii PART 1 About Resource Manager Essentials CHAPTER 1 Overview 1-1 Features 1-2 Functional Architecture 1-7 CiscoWorks2000 Server 1-8 Essentials Database and Functions 1-9 Web Clients 1-9 Cisco.com 1-10 Getting Started 1-10 User Guide for Resource Manager Essentials 78-13951-01 iii Contents RME Functions 1-11 User Tasks 1-11 Administrative Tasks 1-12 Essentials Task Usage Workflow 1-12 General System Configuration 1-13 Supported Devices 1-14 Adding Functionality and Incremental Device Support 1-14 Time Zone Implementation 1-15 CHAPTER 2 Resource Manager Essentials Applications 2-1 Device Views 2-2 Types of Views 2-2 Setting Device Credentials 2-4 System Configuration 2-5 Availability 2-6 Benefits of Availability 2-6 Availability Functional Flow 2-7 Availability Workflow 2-8 Change Audit 2-10 Change Audit Functional Flow 2-11 Configuration Management 2-14 Benefits of Configuration Management 2-14 Configuration Management Functional Flow 2-15 Configuration Archive 2-18 NetConfig, Config Editor, and Network Show Commands 2-20 NetConfig Option 2-23 Benefits of Netconfig 2-24 Network Show Commands Option 2-27 Benefits of Network Show Commands 2-27 User Guide for Resource Manager Essentials iv 78-13951-01 Contents Config Editor Option 2-31 Benefits of Config Editor 2-31 Contract Connection 2-34 Contract Connection Workflow 2-35 Case Management 2-36 Inventory 2-37 Benefits of Inventory Management 2-37 Inventory Management Functional Flow 2-38 Job Approval 2-46 Job Approval Process 2-47 Software Management 2-49 Benefits of Software Management 2-49 Software Management Functional Flow 2-49 Syslog Analysis 2-55 Syslog Analysis Functional Flow 2-55 Syslog Analysis on Windows 2-57 Syslog Analysis Workflow 2-57 Syslog Vs Change Audit 2-58 CHAPTER 3 VPN Security Management Solution 3-1 Configuration Management Reports 3-2 Inventory Reports 3-2 VPN Syslog Analysis Reports 3-3 CHAPTER 4 Network Address Translation Support 4-1 Introducing NAT Support 4-2 Managing devices outside the NAT 4-3 User Guide for Resource Manager Essentials 78-13951-01 v Contents PART 2 Managing Your Network—Scenarios CHAPTER 5 Monitoring Your Devices 5-1 What You Need—Prerequisites 5-2 How To Do It—Procedures 5-2 Determine Current Network Availability 5-2 View the Latest Syslog Messages 5-3 View a Custom Report 5-4 Where You Should End Up—Verification 5-4 CHAPTER 6 Upgrading Your Device Software 6-1 What You Need—Prerequisites 6-2 How To Do It—Procedures 6-2 Perform the CCO Upgrade Analysis 6-3 Retrieve Software Images from CCO 6-4 Schedule the Software Image Upgrade 6-5 Track the Upgrade 6-7 Where You Should End Up—Verification 6-8 CHAPTER 7 Performing Maintenance on Your Essentials Server 7-1 What You Need—Prerequisites 7-2 How To Do It—Procedures 7-2 Remove Records From the Change Audit Log 7-3 Remove Images From the Software Library 7-5 Remove Old Data From the Job Control Report 7-6 Add Unmanaged Devices to Inventory 7-6 Remove Configurations From the Archive 7-7 User Guide for Resource Manager Essentials vi 78-13951-01 Contents Where You Should End Up—Verification 7-8 Verify Change Audit Log Records Are Removed 7-8 Verify Software Images Are Removed from the Library 7-8 Verify Old Data Is Removed from the Job Control Report 7-9 Verify Unmanaged Devices Are Added to Inventory 7-9 Verify Configurations Are Removed from the Archive 7-9 CHAPTER 8 Making a Device Configuration Change Using a Template 8-1 What You Need—Prerequisites 8-2 How To Do It—Procedures 8-2 Where You Should End Up—Verification 8-4 CHAPTER 9 Configuring Multiple Devices 9-1 What You Need—Prerequisites 9-2 How To Do It—Procedures 9-2 Create a Template 9-2 Define a NetConfig Job 9-3 Where You Should End Up—Verification 9-5 CHAPTER 10 Importing Device Data to Inventory 10-1 What You Need—Prerequisites 10-2 How To Do It—Procedures 10-3 Where You Should End Up—Verification 10-4 CHAPTER 11 Managing PIX Devices through Proxy Server (Auto Update Server) 11-1 Importing Information from Proxy Server 11-2 What You Need—Prerequisites 11-4 How To Do It—Procedures 11-4 User Guide for Resource Manager Essentials 78-13951-01 vii Contents Importing Proxy Server 11-4 Distributing Images 11-5 Where You Should End Up—Verification 11-5 CHAPTER 12 Checking Device Configuration Changes and Who Made Them 12-1 What You Need—Prerequisites 12-2 How To Do It—Procedures 12-2 Where You Should End Up—Verification 12-3 CHAPTER 13 Creating a Syslog Custom Report 13-1 What You Need—Prerequisites 13-2 How To Do It—Procedures 13-2 Where You Should End Up—Verification 13-3 CHAPTER 14 Maintaining Your Inventory Information 14-1 What You Need—Prerequisites 14-2 How To Do It—Procedures 14-2 Check the Contract Status on Network Devices 14-2 Update Device Serial Numbers 14-3 Where You Should End Up—Verification 14-4 Verify the Contract Status on Network Devices 14-4 Verify Device Serial Numbers Are Updated 14-4 User Guide for Resource Manager Essentials viii 78-13951-01 Contents PART 3 Appendixes APPENDIX A Troubleshooting Essentials A-1 Change Audit FAQs A-2 Configuration Management A-2 Configuration Management FAQs A-2 Troubleshooting Configuration Management A-4 Contract Connection A-6 Contract Connection FAQs A-6 Inventory A-7 Inventory FAQs A-7 Troubleshooting Inventory A-9 Software Management A-13 Software Management FAQs A-13 Troubleshooting Software Management A-21 Syslog Analysis A-25 Syslog Analysis FAQs A-25 Troubleshooting Syslog Analysis A-27 CiscoWorks2000 Server A-34 CiscoWorks 2000 Server FAQs A-34 APPENDIX B File Import Format B-1 Comma-Separated Values (CSV) File B-2 Data Integration File (DIF) B-4 APPENDIX C Essentials Command Reference C-1 I NDEX User Guide for Resource Manager Essentials 78-13951-01 ix Contents User Guide for Resource Manager Essentials x 78-13951-01 Preface This manual describes Resource Manager Essentials, gives an overview of the applications that make up Resource Manager Essentials, provides conceptual information about network management, and describes common tasks you can accomplish with Resource Manager Essentials.
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