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Kingston Military Family Resource Center Welcome to the Kingston Military Family Resource Centre and CFB Kingston

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Kingston Military Family Resource Center Welcome to the Kingston Military Family Resource Centre and CFB Kingston Kingston Military Family Resource Center Welcome to the Kingston Military Family Resource Centre and CFB Kingston. We have included useful information to help make your move to Kingston an easier transition. It always helps to know what resources are available in your new community. We look forward to meeting you and introducing you to the services, fun things to do in Kingston and programs and activities that are available to your family. Yours Truly, The KMFRC staff and volunteers Photo credits: Base Imaging, CRFMK, SCHL. Your information guide CONTENT KMFRC 01 Base Information 11 Moving Checklist 15 City of Kingston 19 Economy & Employers 37 Employment Services 39 Education 41 Transportation 43 Childcare 47 Cleaners & Service Providers 49 Pet Information & Services 53 Migration & Immigration Services 60 Service Ontario 61 Health Care Information, 63 Services & Resources CRISIS, Disability Resources & 67 Self-help Support Groups KMFRC KMFRC CONTACT INFORMATION Kingston Military Family Resource Centre 32 Lundy’s Lane/Building R-26 Kingston, ON K7K 5G3 West end office located in the Boys & Girls Club 1300 Bath Road. Frontenac Mall Kingston, ON K7M 4X4 [email protected] www.kmfrc.com Phone (613) 541-5010, ext 5195 Fax (613) 541-4474 Hours: Monday to Friday from 7:00 am to 6:00 pm Saturday from 8:30 am to 1:00 pm Sunday Closed For emergency childcare assistance between 8:00 am and 4:30 pm, please contact the KMFRC reception at (613) 541-5010, ext 5195. For after hours emergency childcare, please call the Base Duty Centre at (613) 541-5010, ext 5330. BOARD OF DIRECTORS The KMFRC is governed by a Board of Directors that is comprised of a minimum of 51% military affiliation including, but not limited to, military spouses and parents of CF members who are the legal authority for the KMFRC. The purpose for the Board of Directors is to provide strategic guidance for the KMFRC and it is responsible for the effective governance of the organization and ensuring that our mission is fulfilled. 01 KMFRC RESILIENCE-BASED FAMILY-CENTRED APPROACH 03 VISION To create a supportive community of resilient military families. MISSION The KMFRC provides quality services and programs to support the evolving needs of all members of our military families. VALUES Quality, Integrity, Respect, Empowerment and Trust. QUALITY We will provide the best services to our community while striving for constant improvement. INTEGRITY We will always be true to our mission and honest to you. RESPECT We will treat you with dignity and ensure your personal information is protected. EMPOWERMENT We will train and educate our families to help others (or other families) in our community. TRUST We believe military families trust us to provide reliable services and accurate information. KMFRC CLEARING IN All CF members need to clear in at the KMFRC at 32 Lundys Lane. We will provide you with services you and your family require to make your stay at CFB Kingston a great one. KMFRC BUILDING The reception area is a great starting point when coming to the KMFRC. They can help you with program registration, general questions, follow up information from the website and program guide, referral and connection with individual staff members. On the reception level, we have Les Petits Amis Childcare, Casual Care, various offices for our staff, our social workers and public washrooms (wheelchair accessible). If you need to go upstairs or downstairs, we also have an elevator located near the Reception area. For assistance, please see the receptionist. On the upstairs level, there is the MFRC waiting area, various offices for our staff, a package station for mailings and a staff room. On the lower level, you will find the Youth Centre, the Community Resource Information Centre (CRIC) and the infant care room. When you are downstairs or upstairs, you may access the gymnasium through the stairwell or from the outside (doors may be locked; see reception). The gym is used for our various programs and special events. 05 OPERATIONAL STRESS INJURY, SOCIAL SUPPORT www.ssbso.ca The OSISS Program is a partnership program between the Department of National Defence and Veterans Affairs Canada. Created in 2001, the Program began as a discussion between peers in a waiting area at a clinic. The OSISS vision is “To be an exemplary model of standardized peer support to Canadian Forces (CF) personnel, Veterans and their families”. The goal is to ensure that when peers enter the gateway of peer support, they reap the benefits of the programs and services that can assist them in their recovery. Breaking down the barriers of stigma and providing social support has led many CF members, Veterans and their families to seek the needed help. In short, OSISS is a critical non-clinical addition to the mental health services of both Departments. Peer Support Coordinators and Family Peer Support Coordinators are typically former CF members or families of Veterans or CF members, who know first-hand the lived experience of operational stress injuries (OSIs) and the possible impacts. For more than ten years, coordinators have been there to reach out and provide peer support to those making the first steps in re-establishing a social connection—when two peers meet, the connection happens in an instant and that shared experience creates a common understanding, and support begins. Peer support means hours of conversation, working to balance listening with sharing and helping peers connect with others. 06 KMFRC OUR COMMUNITY RESOURCE AND INFORMATION CENTRE (CRIC) The Community Resource and Information Centre (CRIC) is a “home away from home” space run by a committee of volunteers. The space is open to the military community for meeting, socializing, programming and events. The CRIC has many information resources for new members in the community to help them find various services, such as childcare, home businesses, employment, and language training information. Please see the event calendar on the KMFRC website or outside the CRIC room, and visit www.kmfrc.com or email [email protected] for more details or volunteering opportunities. 07 KMFRC STAFF & SERVICES 07 KMFRC SECOND LANGUAGE TRAINING We have limited Rosetta Stone Licenses for second language opportunities for partners and children (14 years and older) of a CF member. Please contact the KMFRC for more details at (613) 541-5010, ext 5195. VOLUNTEER OPPORTUNITIES What a great way to establish and maintain contact with family members, particularly recent relocated families! Your volunteering will help contribute to your community, while building new skills and familiarizing yourself with others: • Provide peer support for new CF Families • help develop newsletters • facilitate groups • be a guest speaker • organize social activities and events Please visit www.kmfrc.com for more details DISCOUNT PROGRAM www.cfappreciation.ca The CFOne card provides you with access to both the CANEX Rewards Program (the program that rewards you for shopping at CANEX) and the CF Appreciation Program (the official discount program of the Canadian Armed Forces community). This card offers rate reductions and incentives to programs and services exclusive to the Canadian military community. 10 BASE INFORMATION ABOUT THE BASE The mission of CFB Kingston is to provide the highest possible standard of support services in order to allow lodger units to focus on their primary missions. Through these support services, the base enables over 35 lodger units to contribute to the operational outputs of the Canadian Armed Forces, domestically and overseas. The base has a great Military Family Resource Centre that offers a range of programs tailored to our community needs; first class Sport and Recreation facilities, and numerous clubs and activity groups that are sure to give you an opportunity to seek out new hobbies, interests and friendships. Canadian Forces Base Kingston PO Box 17000, Station Forces Kingston, Ontario K7K 7B4 www.army-armee.forces.gc.ca/en/cfb-kingston/index.page 11 KINGSTON PERSONNEL SUPPORT PROGRAMS (PSP) www.cg.cfpsa.ca/cg-pc/kingston/en The Kingston Personnel Support Programs (Kingston PSP welcomes you to the CFB Kingston Community Gateway. The Gateway is intended to serve as your online resource center for Morale and Welfare programs, services, resources, news and events at CFB Kingston and the surrounding area. We are here to support you on your mission to lead a healthy, active and fit lifestyle. Physically - Emotionally - Mentally. IMPORTANT NUMBERS Family Information Line [email protected] 1-800-866-4546 Offers information, support and referral services to all CF families. Base Information (613) 541-5010 Base Operations Centre (613) 541-5111 Military Police (24 hrs) (613) 541-5330, ext 5648 For emergency childcare assistance after hours please call the Base Duty Centre at (613) 541-5330. 12 BASE INFORMATION HOUSING Visit www.cfha.forces.gc.ca/hl-el/kingstongi-kingstonig-eng.aspx to find general information about Department of National Defence housing in Kingston. Please contact the Kingston Housing Services Centre for availability and for more information. Also find more information on: • Who Qualifies • How to Apply • Housing Locations and Styles • Moving In and Out • Activities Requiring Approval • Do’s and Don’ts • Rent Adjustments • Health and Safety • Customer Service NAVIGATOR PROGRAM www.familynavigator.ca This website is for Canadian Forces families. It helps you navigate resources within your community. It is an online toolkit to help CF families who are looking for resources, moving to a new community or dealing with military lifestyle changes. 13 TAKE CARE www.lifestagecare.ca/default.aspx?lang=en-US Lifestage Care connects you with a wide range of personal and family care resources beyond the CF services that may be available to you and your family, including care for children, teens, seniors and yourself. CONNECTING CF YOUTH www.connectingcfyouth.ca Teens share their experiences about living the military lifestyle.
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