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Healthbytes Dec & HealthBytes December & January We’re about you Cross border payments 1 Emergency rescue services 2 Fraud, waste and abuse 3 Cutomer feedback 4 Intra - Uterine devices 4 World Aids Day 5 Tips to stay healthy over the festive season 6 B2B message 8 Seasons greetings 8 Table of contents Table E & OE. (errors and omissions excepted). Whilst every care has been taken to ensure that the information in this document is correct, errors and omissions Fraud hotline – Confidential may occur and the Fund cannot be held accountable for any reliance placed Tel: 0800 647 000 on the information contained herein. The Fund’s Client Services may be Disclaimer Email: [email protected] contacted to confirm any information contained in this document. Diamond Arrow Award Highest rated medical aid in Namibia: 2010 - 2019 Highest rated institution conducting business in the most ethical way: 2017 – 2019 Administered by Cross border payments Banking sector regulations (International FATF16 rules and Due to payments to the non-participating banks through EFT regulations) require that cross border messages are to be being rejected, they were effected manually through SWIFT. enriched with additional information to comply with certain This process resulted in Namibian banks charging additional requirements as from 23 September 2019 onwards. fees of NAD177.50 per transaction and furthermore resulted in a one week delay for the funds to reflect in the recipient’s bank Unfortunately, some banks in South Africa have decided not account. to make the required system changes and therefore will no longer be able to receive EFT transactions from Namibian To avoid any future delays in payments and high bank charg- Banks. es, we therefore kindly request that you provide alternative bank account details that are held with one of the participating These non-participating banks in South Africa are: banks as stipulated below. • Investec Bank Limited The South African participating banks are as follows: • Citibank • Capitec Bank Limited • ABSA Bank Ltd • J.P. Morgan Chase Bank • FirstRand Bank Ltd • Bidvest Bank Limited • Nedbank Ltd • SA Reserve Bank • Standard Bank of SA Ltd • Grobank Limited • SASFIN Bank Kindly provide a bank confirmation letter or cancelled cheque • South African Post Office as proof of your banking details, accompanied by your practice • Mercantile Bank Limited or membership details before 15 December 2019 in order to • Tyme Bank Limited ensure that payments to you will be able to be facilitated in future. Please email the requested details to the following email address: [email protected] Should you have any questions in this regard, please contact us at [email protected] 1 Emergency assistance Dedicated emergency medical assistance E-Med Rescue: 061 222 223 Emergency number: 924 LifeLink EMS: 064 501 000 Emergency number: 999 Babyline Help is at hand NHP has a dedicated toddler’s health advice line called Babyline. Babyline is available 24/7 365 days of the year. All you need to do is have your membership number ready The Babyline service is available to all members with children before you call the toll-free number 0800 255 255 and a under 3 years, across all NHP benefit options. paediatric trained registered nurse will be available on the phone to assist with any health related concerns. We’re about you! 2 Your cooperation will significantly reduce the losses suffered as a result of fraud, waste and abuse in our industry. Healthcare fraud, waste and abuse costs the healthcare industry millions, if not billions, every year. This cost eventually leads to increased healthcare costs and medical aid Call, it’s the contributions for which you, the member, pay for. right thing to do... Report unlawful healthcare fraud, waste and abuse. Fraud hotline – Confidential Tel: 0800 647 000 Email: [email protected] 3 Feedback from a satisfied NHP Member Thank you so much for your incredible service. I really appreciate the time that you took from your busy schedule this morning to assist me with my authorization and info regarding the Occupational Therapy Claim. Dear Member We would like to hear from you! Kindly SMS NHP has certainly maintained an excellent level of service to us on 081 739 4840 with suggestions on the my family over the years and we truly appreciate the value for types of topics you would like to see in the money service that your company provides. What a pleasure to HealthBytes and stand a chance to win a be greeted by all staff members and received in such a friendly, Smart watch. yet professional manner. Please keep up the great work! Intra - Uterine devices Mirena and Kyleena devices are not covered under the • The Fund will pay for the insertion of a Mirena or Kyleena In-Hospital benefit. Members are therefore advised to device or Implanon, up to a maximum amount of N$ 6 640 purchase the devices from the pharmacy or doctor. every 3 years. • This benefit excludes Blue Diamond and Litunga. If the Mirena and Kyleena procedure is done in hospital, • Members who have claimed for the device will not be able the member is responsible for extra costs incurred after the to claim for oral contraceptive medicine during the 3 year medical fund pays its maximum of N$6 640. period. • Pre-authorisation is required. 4 COMMUNITIES MAKE THE DIFFERENCE The theme of this year's World AIDS Day is "Communities make the difference". The commemoration of World AIDS Day, which will take place World AIDS Day offers an important platform to highlight the on 1 December 2019, is an important opportunity to recognize role of communities at a time when reduced funding and a the essential role that communities have played and continue shrinking space for civil society are putting the sustainability of to play in the AIDS response at the international, national and services and advocacy efforts in jeopardy. local levels. Greater mobilization of communities is urgently required to Communities contribute to the AIDS response in many different address the barriers that stop communities delivering services, ways. Their leadership and advocacy ensure that the response including restrictions on registration and an absence of social remains relevant and grounded, keeping people at the centre contracting modalities. and leaving no one behind. The strong advocacy role played by communities is needed Communities include peer educators, networks of people living more than ever to ensure that AIDS remains on the with or affected by HIV, people who inject drugs and sex political agenda, that human rights are respected and that workers, women and young people, counsellors, community decision-makers and implementers are held accountable. health workers, door-to-door service providers, civil society organizations and grass-roots activists. https://www.unaids.org/en/resources/campaigns/WAD_2019 nhpmedicalfund/ Namibia Health Plan namibia_health_plan 5 8 Tips to Stay Healthy on Your Summer Vacation Going on vacation doesn’t have to mean backsliding on healthy habits, gaining weight or abandoning workouts. With a little mindful- ness, you can enjoy your indulgences without spiraling into a week-long sugar binge. Read on for tips for balancing health and fun while you travel. 1.Carry a Stash of Healthy Snacks 2. Hydrate, Hydrate, Hydrate Even though most people are aware of the importance of hydration, many don’t drink enough Ever find yourself rushing to get to the airport on time, only to water even under ideal realize you haven’t eaten a thing since you woke up? Before circumstances, which can you hit the road on your summer vacation, plan ahead in order cause fatigue and to resist the siren song of a cinnamon roll the size of your sluggishness. Traveling can head. “It’s really important to always be prepped with foods make getting the that can act as snacks or makeshift meals,” says nutritionist hydration we need very Keri Glassman. “If you don’t, you end up in a situation where tricky, especially if you’re you’re starving, then dine out and overdo it.” Make sure to traveling by plane. Because have a stash of heart-healthy nuts, a high-protein nutrition air at high altitudes is very bar, or a few pieces of whole, fresh fruit with you at all times cold, it can’t hold much to stave off emergency hunger. Don’t end up in a situation moisture, so it can be very dehydrating. Avoid alcohol, bring your where you inhale a bag of greasy chips or stale doughnut just own water bottle (and frequently re-fill it), and accept hydrating because you need to eat something. beverages every time they’re offered. At your destination, hot temperatures, celebratory cocktails, and dry hotel air can sap your moisture. So make it your business to knock back extra 3. Avoid Liquid Calories H2O. Ask for a pitcher of water at your dinner table, and request a pint of water for every glass of wine at the bar. Aim for 8 glasses, but drink before you get thirsty by the time your body Partaking in an alcoholic drink or sends the signal, you’re already dehydrated. two is often part of a relaxing vacation, but those liquid calories can really add up. Sugary cocktails like margaritas can easily contain up to 500 calories in one 4. Bring Your Scale large drink. If you’ve really been looking forward to this treat, then “But I don’t want to know how much go for it, and enjoy every sip. But if weight I’m gaining,” you might be you’d rather save your “indulgence thinking. And we hear you – but calories” to try out the local cuisine vacation doesn’t have to or partake in dessert, stick mainly automatically equal weight gain.
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