10 SEPTEMBER 2016 ISSUE 357

10 ACCOMMODATION 11 MILLENNIUM AND DEYAAR TO ADD 1,000 ROOMS IN AIR ARABIA TO LAUNCH FEZ – BORDEAUX SERVICE

12

BA FLIGHTS TO TEHRAN TAKE OFF

PASSENGER TRAFFIC AT DWC SURGES 79.8 PERCENT MARKET UPDATE www.traveltradeweekly.travel

TRAVEL TRADE PUBLICATIONS

MANAGING EDITOR Mary Kammitsi [email protected] MODERATE REGIONAL ASSISTANT EDITOR Rita Kasziba PASSENGER TRAFFIC GROWTH JOURNALISTS Memnon Arestis Ellen Petty

CONTRIBUTORS Ana Mladenovic Dominique Christou

SALES & SALES SUPPORT Maria Demetriadou Magda Christou Raluca Apostolescu

DESIGN & LAYOUT Elena Stylianou

WEB & BUSINESS DEVELOPMENT MANAGER Savvas Kammitsis

DIRECTORS Andreas Constantinides Mary Kammitsi Middle Eastern airports reported a 3.4 percent increase in the volume of pas- HEADQUARTERS sengers in June, with the slower than usual pace of improvement reflecting the T.T.W. Travel Trade Weekly LTD P.O. Box 25255, Nicosia 1308 Cyprus timing of Ramadan. Tel: +357 22 021607, Fax: +357 22 103670

WEBSITE ccording to Airports Council International, Asia Pacific once again delivered a notable www.traveltradeweekly.travel 9.9 percent surge. As for the first half of the year, both regions maintained strength and EMAILS [email protected] generated an increase of 8.8 percent over 2015. [email protected] During the six-month period, growth in the Middle East was largely driven by Doha [email protected] A and Muscat with traffic up 20.2 percent and 17.5 percent, respectively. WORLDWIDE REPRESENTATIVES In terms of air freight, despite the sluggish global trade development, thanks to Dubai and Representative for North, South & Central America, and the Caribbean: Doha, the Middle East achieved a 5.5 percent rise, while Asia Pacific witnessed a 5.9 percent hike. Neil Strickland GlobeTM Tel: +19542969515 [email protected]

Representative for Indian subcontinent: Faredoon Kuka RMA Media INCREASED DEMAND Tel: +912229253735 [email protected] FOR FLYDUBAI FLIGHTS Representative for UK & Ireland and Scandinavia: David Simpson Simpson Media Tel: +447900885456 [email protected]

MENA EXCHANGE RATES as of 9.9.2016 COUNTRY CURRENCY 1USD=

Bahrain (BHD) Dinar 0.37 Jordan (JOD) Dinar 0.71 Oman (OMR) Rial 0.39 Qatar (QAR) Rial 3.64 In the first half of the year (H1), flydubai reported a total revenue of AED 2.3 Saudi Arabia (SAR) Riyal 3.75 UAE (AED) Dirham 3.67 billion (USD626 million), up 5.4 percent and a loss of AED89.9 million (USD24.5 Algeria (DZD) Dinar 108.71 million), 39 percent lower than the same period in 2015. Egypt (EGP) Pound 8.88 Iran (IRR) Rial 31,295.16 Iraq (IQD) Dinar 1,168.81 Kuwait (KWD) Dinar 0.30 assenger volumes rose to 4.9 million, a year-on-year growth of 16.5 percent, while the number Lebanon (LBP) Pound 1,507.10 of business class seats soared 19 percent. The carrier, which celebrated its seventh anniversary Libya (LYD) Dinar 1.38 in June, operated 5,577 more flights than in H1 2015, marking a 14.9 percent boost, due to Morocco (MAD) Dirham 9.70 P increased frequencies to existing destinations. Syria (SYP) Pound 214.10 Upon delivery of six aircraft in the second half of this year, the airline will add a number of destina- Tunisia (TND) Dinar 2.19 tions from Dubai, including Bahrain, Bangkok, Moscow and Zanzibar. Yemen (YER) Rial 250.10

2 10 SEPTEMBER 2016

WEEKLY NEWS www.traveltradeweekly.travel

Oman Adds Value for Tourists Sharjah: Guest Nights Up 19 Percent man’s Ministry of Tourism, in partnership with Pe- O troleum Development of Oman (PDO), has inaugurated sales service points in Al Jabal Al Akhdar. Sharjah welcomed 878,006 visitors in the first half of the year, Within the framework of the accounting for a total of 1.99 million overnight stays, up 19 percent project, six service portals have been launched in selected areas year-on-year. of the destination to sell locally- produced products and services. Two platforms will offer fruits, two will provide tourists with authen- ccording to H.E. Khalid Jasim Al Midfa, chairman, Sharjah Tourism and Commerce Develop- tic Omani food, one will showcase ment Authority marketing and promotional initiatives, such as the Sharjah My Family Desti- handicrafts and at the last one tour- A nation campaign, which was launched halfway through the year and offered a 20.6 percent ism services such as guided tours deduction on accommodation rates, played an essential role in achieving AED378 million (USD102.9 will be available. million) in revenues. The initiative will allow locals to Demand at Ramada Sharjah for example, exceeded all expectations with occupancy levels reach- present and market their products ing 100 percent during the summer, an increase of 15 percent over the corresponding period in 2015. Sharjah in a way that adds value to tourists. Similarly, guest numbers at Time Ruby Hotel Apartments, Sharjah rose 10 – 15 percent, while at Sa- hara Centre a 15 percent rise in visitations led to a 10 percent boost in sales.

4 10 SEPTEMBER 2016 www.traveltradeweekly.travel WEEKLY NEWS

Khalifa Port to Welcome ART Marine to Manage World’s Biggest Ships Abu Dhabi Marinas

bu Dhabi’s developer of tourism, cultural and residential Mangroves Eastern destinations, Tourism Development & Investment Com- A pany has appointed ART Marine to operate Eastern Man- groves and Marsa Al Bateen marinas. The destination at Eastern Mangrove features 30 berths able to accommodate vessels between eight and 33m, while the Marsa Al Bateen location boasts two marinas that can dock a maximum of 371 boats and yachts. This site also is home to what is said to be the GCC’s first commercial dry stack, with space for 138 boats. Both projects will provide high-quality facilities and boutique services such as cleaning, chandlery as well as vessel registration.

bu Dhabi Ports has revealed plans to add a 1km Khalifa Port quay wall to Khalifa Port and further deepen the A main channel and basin to a depth of 18m in order to accommodate the largest container ships. Due to be completed by mid-2018, National Marine Dredging Company will employ 250 workers to dredge the channels and use the materials to build the wall and adja- cent yard, creating an additional area of 600,000m2 for han- dling cargo. “Building on recent growth at Khalifa Port, we are future proofing our operations to ensure we can continue to at- tract ’s leading operators,” noted Mohamed Juma Al Shamisi, CEO, Abu Dhabi Ports, emphasising the develop- ment’s importance to maintaining the emirate’s status as a global trade and investment hub.

Expo Centre Sharjah: 65 Percent Increase in Events

xpo Centre Sharjah (ECS) reported a strong performance in the first half (H1) of the year driven by a 65 percent rise in the number of E consumer and trade exhibitions and conferences held at the venue. During the six-month period, the centre staged 15 events versus nine in the same period in 2015, leading to a 20 percent hike in attendance with some 320,000 visitors on record. “These figures are a clear indicator of a growing exhibitions industry in Sharjah, and a result of our effective promotion of local industries. What is remarkable about these figures is that the exhibitions industry has success- fully withstood the after-effects of low oil prices and geopolitical tensions,” said Saif Mohammed Al Midfa, CEO, ECS.

10 SEPTEMBER 2016 5 WEEKLY NEWS www.traveltradeweekly.travel

TCA Abu Dhabi Celebrates Course Graduation

bu Dhabi Tourism & Culture Authority (TCA Abu Dhabi) held a ceremony at Park A Rotana Hotel Abu Dhabi, to celebrate the graduation of 30 Emirati students who were en- rolled in the eighth Tourism Youth Summer Pro- gramme. The course, which offers employment oppor- tunities in the local tourism sector to the youth, is consistent with the authority’s strategic vision of providing UAE nationals with professional devel- opment options while further consolidating the capital’s status on the global map. The graduates, aged between 18 – 21, at- tended the programme’s workshops which cov- ered diverse topics, including culture, hospitality, aviation, tours, events, attractions, sports tourism, entertainment and entrepreneurship. Abu Dhabi Abu

DP to Unveil The Residence Collection to Residential Project Launch in 2017

ubai Properties (DP)’s new town- houses in the Portuguese-inspired D community, Casa Dora at Serena in , will be released for sale soon. Following the success of the launch of the first townhouses in Bella Casa communi- ty at Serena earlier this year, DP has opened pre-sale online registration for buyers and investors interested in attending the second event for the sought-after development. Marwan Al Kindi, executive director, sales and sales operations, DP, said, “Strong demand for affordable housing keeps Dubai’s property market buoyant. With over 10 years of experience in navigating the country’s ever-changing real estate market, n a recent announcement, Khalaf Ahmad Al Habtoor, chair- we are confident that the launch of addi- man, Al Habroor Group, stated that The Residence Collec- tional units in our Serena community will I tion at Al Habtoor City is set to be completed in the second continue to positively contribute towards a quarter (Q2) of 2017. healthy real estate market in the UAE.” Consisting of 1,460 apartments, with options ranging from one- to seven-bedroom establishments, including loft-style units, penthouses, and luxury penthouses, the new address will allow inhabitants to enjoy a selection of amenities and facilities, such as swimming pools, indoor and outdoor tennis courts, a boulevard, as well as retail and cultural centres. The two 74- and one 52-storey towers are located in close Artist’s depiction of The Residence Collection at Al Habtoor City Habtoor Al Collection Residence at The depiction of Artist’s proximity to Dubai’s famous landmarks, hospitals and schools. Serena

6 10 SEPTEMBER 2016 www.traveltradeweekly.travel WEEKLY NEWS ACCOMMODATION

Work is Underway on Deyaar’s Al Barsha Project

Due to be completed in December 2017, construction on Deyaar’s Al Barsha project has begun.

he property will comprise of 299 hotel rooms and suites as well as 109 one- and two-bedroom serviced apartments. Additional facilities will include restaurants, a spa, a business centre, a gym T and children’s play area. To meet the needs of visitors seeking Sharia-compliant accommodation, separate male and female leisure amenities will be offered, such as a dedicated ladies swimming pool. Saeed Al Qatami, CEO, Deyaar, said, “Our Al Barsha project is complementary to our growth strategy and is a significant expansion of our portfolio in the hospitality sector, as we are aiming to manage 1,000

hospitality units by 2018.” Rendering of the development

Dar Al-Handasah to Develop Deira Islands Resort

ollowing the signing of the agreement in February this year, Nakheel and RIU Hotels & Resorts have appointed Dar Al-Handasah for the F development of the entities’ joint venture at Dubai’s Deira Islands. The AED900 million (USD245 million) project will comprise 800 rooms, four swimming pools, a kids’ club as well as a spa and fitness centre. RIU Hotels & Resorts’ first hotel in the GCC will boast a selection of restaurants, including an evening dining space with a stage for live entertainment. A waterpark, covering for 10 percent of the plot, will also be constructed. Due to the completed in 2019, the destination has been hailed as the emirate’s first all-inclusive four-star location providing affordable family ac- commodation in line with Dubai’s tourism vision.

Rendering of Deira Islands

10 SEPTEMBER 2016 7 WEEKLY NEWS ACCOMMODATION www.traveltradeweekly.travel

ONE at Growing Rapidly

eveloper Omniyat has announced that its flagship ONE at Palm Jumeirah project has reached level three of its D cores, with first level slabs now extending 16m above ground level. Located on the left trunk of Dubai’s iconic destination, the slabs are due to be completed to level 15 by the end of this year, making the development taller than its neighbouring structures. Expected to be completed in 2018, the property was de- signed by architects SOMA. Buyers will have the choice of inte- rior design finishes from Japanese designers Super Potato and London-based Elicyon. The private residence will also be home to One Palm Clubhouse, boasting amenities such as a fine-dining restaurant, outdoor cinema, cigar lounge, spa, yacht club as well as indoor and outdoor swimming pools. Rendering of ONE at Palm Jumeirah Rendering Palm of ONE at

R Hotels Partners with Hyatt Adds 10 Properties Fourzone Middle East in Q2

Hotels has chosen Fourzone Middle East to be the fit- yatt Place and Hyatt House’s growth continued in the sec- out contractor for R Hotels The Palm Resort and Spa. ond quarter (Q2) of the year with the inauguration of 10 ho- R Hailed as the first holistic health and wellness re- H tels, four of which were in the Asia Pacific region. sort in the region, the property will be designed in an organic This year also welcomed the first duel-branded Hyatt Place and Hyatt Place Shenzhen AirportHyatt Place Rendering of R Hotels The Palm Resort Palm and Spa The Rendering of R Hotels style utilising wood and earth colours. The four-star resort on Hyatt House properties in Shenzhen with Hyatt House Shenzhen Air- Dubai’s Palm Jumeirah will feature 253 rooms and suites, in- port marking another first for the brand, as its initial opening in Asia. cluding executive and presidential suites as well as an execu- Hyatt House was also recognised for the highest guest satisfac- tive lounge. R Hotels’ sixth project will also boast a restaurant tion among North American upper extended stay hotel chains by with a healthy menu, a gym, tennis court and guests will also J.D. Power. be able to take advantage of fitness classes. In addition to a Steve Haggerty, global head of capital strategy, franchising and swimming pool and private beach, separate male and female select service, Hyatt Hotels Corporation, noted, “The openings […] in spa facilities will include a Hamman, sauna, steam bath and Asia Pacific are a testament to our commitment to strategic growth treatment rooms. for these brands throughout the region and the world.”

8 10 SEPTEMBER 2016 www.traveltradeweekly.travel WEEKLY NEWS ACCOMMODATION

Anantara The Palm Dubai Qatari Luxury Hotel Resort Welcomes New Café for Cats

nantara The Palm Dubai Resort has unveiled the brand-new Revo Café, located in the South Residence of the property. A The new café features an urban stylish design, serving break- fast, lunch and dinner with a balanced menu and detox juices. The freshly-launched outlet will also have an outdoor terrace, where shisha will be served. “The rustic urban design invites guests to stay, relax and have a great conversation while enjoying a fresh meal. We are passionate about creat- ing a new dining experience that fits with our resort’s culture and will not ith a variety of different sized chalets offering either hurt your pocket,” commented, Jean-Francois Laurent, general manager, a farm-view or outside catio, Qatar’s Catari Cat Hotel Anantara The Palm Dubai Resort. W provides lavish accommodation for cats whilst own- ers are on holiday or relocating. The feline lodging, which opened in 2014, delivers the high- est standard of care following International Cat Care guidelines. Rooms, which sleep between one and four guests, feature raised Airbnb: Third-Largest Online platforms to relax as well as enough space to play with a selection of toys on hand. The hotel also offers a taxi pick up service and Accommodation Provider sends pet-lovers regular updates and photos. With occupancy levels rising, the property frequently reaches full capacity during peak holiday seasons and 85 percent of its bookings are repeat visitors.

hocuswright estimates that Airbnb, currently valued at USD30 billion, is the third-largest online seller of ac- P commodation worldwide, the second most valuable online travel company and in terms of gross bookings, it is on its way to become the fourth largest online travel agency. In regards to booking volumes, the company outshines all regional sellers and is expected to exceed Ctrip and Ra- kuten this year. If its rapid growth is maintained and Europe continues to account for half of Airbnb’s bookings, the com- pany is likely to overtake Expedia in the region in 2017. With a third of US travellers staying in private accommo- dation in 2015, compared to a tenth in 2011, renting a home is now a regularly considered option.

10 SEPTEMBER 2016 9 WEEKLY NEWS ACCOMMODATION www.traveltradeweekly.travel

MILLENNIUM AND DEYAAR TO ADD 1,000 ROOMS in Dubai Signing ceremony Signing

DEYAAR HAS TEAMED UP WITH n terms of the deal, the hotel company will manage and operate the developments’ ac- commodation establishments and serviced apartments, and provide consultancy ser- MILLENNIUM & COPTHORNE vices during the construction phase of the ventures. HOTELS TO LAUNCH THREE Next to the in Al Barsha, the first project will comprise a hotel HOSPITALITY PROJECTS WITH A and serviced apartments, while The Atria in will offer luxury residences. ILocated in Dubai Science Park, the third development will boast premium service apartments, TOTAL OF ALMOST 1,000 UNITS IN offering yet another alternative for visitors to the destination. Adding a total of 953 units to the DUBAI. emirate’s inventory, all three ventures are scheduled for completion between late 2017 and early 2018.

River Rock Hotels & Increased Privacy at Resorts Expands in Egypt BurJuman Arjaan by Rotana

art of Kidimar Group, Paradise Red Sea Resort, Al- mas Red Sea Palace and Diamond Red Sea Resort in P Hurghada have joined River Rock Hotels & Resorts’ portfolio. Located within the Golden 5 City, the resorts boast a to- tal of 1,072 rooms and suites and offer all-inclusive concepts and a variety of experiences to holiday-makers. urJuman Arjaan by Rotana, Dubai has unveiled its newly renovated three- Guests can enjoy plenty of activities, including a div- bedroom connected suites. Perfect for family getaways and for friends ing centre, aqua park, swimming pools, water sports, fresh Rotana by BurJuman Arjaan B travelling in a group, the units offer ample space and high levels of privacy. sea water lagoon, yacht marina, horse riding centre, tennis “This is a first for the property and we are very excited to offer this unique courts as well as shopping arcades. setting to our guests,” commented Ulrike Andorff, general manager, BurJuman “This move marks another milestone in Kimidar Group’s Arjaan by Rotana. quest in tourism [...]. I certainly believe River Rock Hotels & As Andorff explained, the launch of the suites comes in response to an in- Resorts will add value to Golden 5 City properties by shar- creased demand for shared rooms, especially from families who wish to stay on ing their expertise on operating all-inclusive resorts,” com- the same floor, separated from everyone else yet not necessarily in the same mented Kamel Abouelkheir, chairman, Kimidar Group. room all together.

10 10 SEPTEMBER 2016 www.traveltradeweekly.travel WEEKLY NEWS AIR

Air Arabia to Launch Fez – Bordeaux Service

Air Arabia Maroc has announced its newest route between Fès-Saïss Airport and Bordeaux-Mérignac Airport, effective from December 03.

he new twice-weekly itinerary will provide links between the Moroccan city and France’s popular southwestern destination, offering greater opportunities for tourists to travel between the loca- tions as well as enhanced onward connections. The low-cost carrier will operate an Airbus 320

T Bordeaux from Fez to its fifth French gateway. Launched in 2009, Air Arabia Maroc already flies to a number of European cities.

Emirates Takes A380 to New Zealand

tarting October 30, Emirates’ Airbus A380 will fly be- tween Dubai and New Zealand five times a day. S With the introduction of the double-decker air- craft on the Christchurch route – which will replace the cur- rently deployed Boeing 777-300ER – the Middle Eastern air- line will become the first carrier to offer regular scheduled services on A380s to and from the destination. As part of the upgrade, Emirates will also cancel the en- route stop in Bangkok, enabling passengers to travel all the way between Christchurch and Dubai, with just one stop in Sydney. The launch of the A380 flights will coincide with the in- troduction of the Airbus A380 on the carrier’s daily nonstop itinerary between Dubai and Auckland. Christchurch

10 SEPTEMBER 2016 11 WEEKLY NEWS AIR www.traveltradeweekly.travel

BA Flights to Tehran Take Off

ollowing the recent lifting of sanctions, British Airways (BA) has relaunched its London – Tehran route, which will be operated six F times a week with a Boeing 777. In addition to providing enhanced flexibility between the UK and the Middle East, the itinerary promotes the growth of tourism, giving travellers more opportunities to experience the destination’s rich herit- age and culture. As the second-largest economy in MENA, the latest offering will also support Iran’s diverse business market and potential to foster commercial links. The direct service between Heathrow Airport’s Terminal 5 and Imam Khomeini International is one of 20 the new routes launched by

Tehran the airline year to date.

RJ Encourages the Use of Credit Cards

ank of Palestine sealed an agreement with Royal Jordanian Airlines (RJ) to launch a co-branded MasterCard called My Miles as part of RJ’s en- B deavor to enhance its market share and commercial existence in the Palestinian market and to encourage bank customers to use credit cards. The agreement grants MasterCard holders points for purchases made through the My Miles card whereby they will earn one Royal Plus mile against each dollar spent using the card locally or abroad, whether the purchase is performed in the market or online. According to Hashem Shawwa, CEO, Bank of Palestine, this one-of-a-kind agreement offers privileges to customers and supports to use of credit cards. Bank of Palestine and RJ offcials Bank of Palestine

12 10 SEPTEMBER 2016 www.traveltradeweekly.travel WEEKLY NEWS AIR

Austrian Airlines Qatar Airways Enhances Grows Middle East Riyadh Operations Presence

p to 17 weekly flights are now being offered by Austrian Airlines to Iran atar Airways has introduced a third daily service between Doha and Ri- U following the introduction of three- yadh. weekly scheduled services to Isfahan. Q Operated every day except on Tuesdays, the additional frequency As of summer 2017, the airline plans to brings the number of weekly flights offered between the capitals to 20, translat- introduce an additional frequency to the des- ing into a 40 percent boost. tination, complementing the existing up to As Ehab Amin, senior vice president, commercial, GCC, Levant, Iran, Iraq, Yem- twice daily flights to Tehran. en and Africa, Qatar Airways, noted, the enhanced capacity also means that travel- The underlying reason for the expanded flight lers are able to benefit from more first class seats between Riyadh and Doha. offering is a new bilateral air transport agreement The Qatari airline, which currently flies to eight cities in Saudi Arabia, has also

between Austria and Iran, which could be rene- recently increased operations to Medina to three daily services while to Jeddah, Riyadh gotiated for the first time in 30 years. the carrier offers a total of 143 flights per week.

10 SEPTEMBER 2016 13 WEEKLY NEWS AIR www.traveltradeweekly.travel

TAV to Manage Muscat Lounge

AV Operation Services, a subsidiary of TAV Airports, has won a bid to operate a private passenger lounge at Muscat’s new terminal build- T ing for the next 10 years under its Primeclass brand. As explained by Ali Bora İşbulan, general manager, TAV Operation Ser- vices, the facility will boast suite rooms, a spa centre and a shopping hall over an area of 3,050m2 and a seating capacity of 550. İşbulan added, “We will be serving to approximately 250,000 guests an- nually at the lounge which is planned to be put into service in 2017.” The latest addition brings the total number of lounges operated by the company to 40 in eight countries. New lounge in Muscat

Novus Aviation QAIA Traffic Capital Settles in Grows London

urther expanding its global footprint, Dubai-based aircraft leasing platform, No- F vus Aviation Capital, launched its London- based subsidiary, Novus Aviation Capital (UK). By establishing its presence in one of the most prominent aviation centres and interna- tional financial capitals worldwide, the company aims to further reinforce its growth and recent success. “For Novus, expanding with a new office in notable year-on-year increase of 9.7 percent was record- London is a well-timed and ambitious step for- ed in passenger numbers at Jordan’s Queen Alia Interna- ward that demonstrates the company’s com- A tional Airport (QAIA) in July. mitment to our long-term business strategy and According to statistics released by Airport International comes as part of our plans to capitalise on our Group (AIG), the company responsible for QAIA’s operation, dur- leading position,” contemplated Safwan Kuzbari, ing the month under review, the hub welcomed 821,625 travel- CEO, Novus Aviation Capital. lers, pushing year-to-date traffic to 4,246,086 passengers, a 6.2 percent boost over the corresponding timeframe in 2015. Consequently, aircraft movements and cargo traffic volumes both registered increases of 5.6 percent and five percent, respec- tively, between January and July. As Kjeld Binger, CEO, AIG, noted, in the coming months, a number of new airlines are set to begin flying to and from QAIA, which will also soon inaugurate the second phase of the new ter- Queen International Airport Alia minal project.

14 10 SEPTEMBER 2016 www.traveltradeweekly.travel RENDEZVOUS

SHAHZAD BUTT: With a lot of new op- new routes by organising various road- tions coming in the market, guests have shows to create awareness of Dubai as become more picky. Sometimes, it is a tourist destination. We are working not even a matter of pricing but manag- closely with DTCM in order to have pres- ing guest expectations. You have to cre- ence in these new markets, and we are ate an experience for them which will looking at their yearly calendar of exhi- exceed their expectations and provide bitions and roadshows to see where we good value for money. With these in can take part in. mind, our main focus has always been Right now, we are looking at as- on the quality of service. signing general sales agents and repre- Our property’s competitive advan- sentatives in emerging markets, such as tage over other five-star properties in Africa, mainly West Africa. China contin- and the Business ues to grow and is yet to reach its full Bay is that we are the only hotel apart- potential, and as Emirates expands its ment in the area. We are ideal for the presence in [the Asian country], there family market, with our one- and two- will be a better opportunity to attract bedroom apartments, and the facilities and penetrate this huge market. like fully-equipped kitchenettes. Our For the long-haul markets, specifically studio apartments are also perfect for a Australia, Dubai has become a proper romantic stay, with views of Burj Khal- tourism destination, and not just a stop- ifa and Dubai Fountain, which will suit over destination. Both Emirates and DTCM honeymooners and staycationers. have done a great job in promoting Dubai to the Australian market through various TRAVEL TRADE WEEKLY: What strat- roadshows, and the agreement between egies will you be using in order to Emirates and Qantas Airways. make the most of the hotel’s idyllic Likewise, the US market is also on location and facilities? the radar of DTCM. Based on statistics, almost 90 – 95 percent of passengers SHAHZAD BUTT: The development in from the US just pass [through] Dubai Downtown Dubai never stops, that is International and do not really visit the Q & A with the beauty of our location. Right now, city. The challenge is to get them to stay the next big [project in the proximity] of in the emirate and not just inside the our hotel is , which is only airport. With the opening of the new a five- to 10-minute walk from the prop- theme parks including IMG Worlds of SHAHZAD BUTT erty. We are exploring opportunities as Adventure and , to how to make the most of this new- they will have more reasons to visit the GENERAL MANAGER, RAMADA DOWNTOWN DUBAI est attraction through sponsorships city and stay for two – three days. or by possibly offering packages with discounted ticket prices. These are just TRAVEL TRADE WEEKLY: What are the some strategies that we are looking at, most important tasks in your agenda? IN A CROWDED MARKETPLACE LIKE DUBAI, where we will basically pass on the ad- LOCATION IS IMPORTANT BUT AS SHAHZAD vantage of our location onto our guests. SHAHZAD BUTT: We have to make sure that the property is up to the standard BUTT, GENERAL MANAGER, RAMADA TRAVEL TRADE WEEKLY: With the of the guests. Our team is doing well at DOWNTOWN DUBAI, EXPLAINS, GUESTS UAE’s airlines continuously expand- the moment but guests will always look ing their network and Dubai becom- for more value for their money. We have ARE LOOKING TO GET MORE AND MORE ing one of the world’s busiest hubs, plans to upgrade and enhance our ser- FOR THEIR MONEY. how are these developments shifting vices and facilities, and make sure that your focus towards new, previously they match the guests’ requirements. overlooked or out-of-reach destina- tions? How important are long-haul TRAVEL TRADE WEEKLY: Having recently completed the first three months markets, such as Australia or the US – at Ramada Downtown Dubai, what achievements are you most proud of? where Gulf carriers continue to build a stronger presence – to your business? SHAHZAD BUTT: I came in during the summer months and the main challenge during that period, not just in our property but in the entire emirate, is the oc- SHAHZAD BUTT: Emirates, along with cupancy and the average daily rate. We are proud that we have been able to the other airlines, have always been stabilise the business and achieve a 96 percent occupancy and further increase valuable in bringing visitors to Dubai, our average daily rate. through their continuous expansion and the inauguration of new routes. TRAVEL TRADE WEEKLY: With supply and competition for a fair share of the Dubai Department of Tourism & Com- market growing apace in Dubai, what have been the main challenges over merce Marketing (DTCM) has also been View from Ramada Downtown Dubai the past few months for you and the hotel’s management team? very effective in capitalising on these

10 SEPTEMBER 2016 15 WEEKLY NEWS INTERNATIONAL www.traveltradeweekly.travel

GTA Hosts Thai UNWTO: Indonesia is Setting Fam Trip an Example

TA took its strategic partnership programme (SPP) for he World Tourism Organization (UNWTO) has ex- Thailand to the next level by teaming up with the Tour- pressed its full support to the decision of the gov- ism Authority of Thailand (TAT) and tvN to host a four-day ernment of Indonesia to grant free visa to citizens Gfamiliarisation and filming trip in the country at the end of August. Tof 169 countries. The SPP is a key part of the TAT’s long-term strategy to posi- By simplifying procedures, the step is set to attract high tion Thailand as an upscale tourism destination. volumes of international travellers to the country. The visa- The trip included the filming of the latest part of tvN’s new trav- free policy is valid for a maximum stay of 30 days, has no el series, M.U.S.T, meaning My Unexpected Sweet Trip, in Thailand. restriction on the number of visits per year, and is non-ex- During the journey, participants experienced the country’s tendable nor convertible to any other stay permit. Nation- new offerings as well as luxury tourism products and services, als of visa-free countries can enter Indonesia in any of the demonstrating Thailand’s capabilities as a quality leisure desti- 124 immigration check points that the country possesses. nation, explained to Srisuda Wanapinyosak, deputy governor, “Indonesia is setting an example to the world.” said

Thailand international marketing, Asia and South Pacific, TAT. Taleb Rifai, secretary general, UNWTO. Indonesia

Outrigger Guests Support Coral North American Hotels Post Project RevPAR Increase

uests of Outrigger Konotta Maldives ravelClick’s North American Distribution Review revealed Resort recently joined Best Dives a 3.8 percent year-on-year increase in RevPAR for the sec- Konotta’s marine biologist and staff ond quarter (Q2) of the year. Gto relaunch a coral regeneration initiative. TBookings through online travel agents, hotel company web- Caterina Fattori, marine biologist gave a sites and global distribution systems rose 3.3 percent, six percent presentation on global warming and its im- and 7.4 percent, respectively. Reservations made by direct calls to pact on coral in the Maldives to both Europe- the hotel or by walk-in customers decreased 7.3 percent, while the an and Chinese guests. volume of calls to a central reservation office fell 2.7 percent. Visitors later joined the expert to connect Compared to Q2 2015, average daily rates were up 1.3 percent living coral fragments that had been displaced and based on bookings for the next quarter, positive growth as by waves to coconut ropes with additional fol- well as online and mobile trends are predicted to continue. low up restoration work taking place a few The report focussed on hotel bookings for the transient seg- days later. Outrigger Resort Konotta Maldives ment based on 25 North American markets.

16 10 SEPTEMBER 2016 www.traveltradeweekly.travel WEEKLY NEWS INTERNATIONAL

Four Points by Sheraton AC Hotel Celebrates Mexican Inaugurated in Jakarta Debut

tarwood Hotels & Resorts Worldwide and PT ontinuing the brand’s Latin American expansion, the Thamrin Ekspress Indonesia jointly announced launch of AC Hotel Guadalajara was commemorated the opening of Four Points by Sheraton Jakarta, with an opening party featuring an exhibition by the SThamrin. Cfamed photographer Nigel Barker. The launch marks the first Four Points by Shera- Developed and owned by FibraHotel, the 188-room property ton property in the city and the sixth project flying the boasts an infinity pool and fitness centre on the 12th floor as well brand’s flag in the country. as a sky deck offering panoramic views of the city. The new address features 164 guest rooms and an Marriott International’s latest project also features AC Lounge all-day dining venue, while for meetings and events, and AC Kitchen, serving tapas and European cuisine. the property offers three comfortable and stylish func- Additionally, the installation of Kallpod technology in public tion spaces. Additionally, guests can take advantage of and meeting spaces further enhances service by allowing guests the 24-hour fully-equipped fitness center. to communicate with staff at the push of a button. AC Hotel Guadalajara Hotel AC Four Points by Sheraton Jakarta,Thamrin Sheraton by Points Four

10 SEPTEMBER 2016 17 TRAVEL TALK www.traveltradeweekly.travel

[We are] committed [DWC] undergoes to improve the expansion to environment accommodate 26 million passengers by 2018

“Jumeirah Messilah Beach “We are very pleased with Hotel & Spa is committed to the way Dubai World Cen- improve the environment and tral (DWC) has performed the quality of the wellbeing of in the first half [of the year] our community. It is an honor and look forward to all-round GENERAL HAKAN PETEK

to be awarded once again [by GRIFFITHS PAUL growth during the remainder MANAGER, Green Globe], which would of the year. Already one of the CEO, Dubai JUMEIRAH [have not been] possible with- world’s top 20 international out the hard work and per- Airports cargo hubs, we hope to see MESSILAH sistent dedication of our col- DWC play an increasingly im- leagues. It is truly a testament portant role in passenger op- BEACH HOTEL & to their continuous pursuit for erations as it undergoes an ex- excellence in delivering ex- pansion to accommodate 26 SPA, KUWAIT ceptional services.” million passengers by 2018.”

DUKES Dubai has Tourism is a force created a truly unique for good product

“The attention to detail and investment into interior de- sign for DUKES Dubai has “Tourism is a force for good, created a truly unique prod- it connects people from uct, and one that delivers on different cultural back- Seven Tides’ commitment to grounds and environments. luxury and quality. Sold as The World Travel & Tourism fully-furnished freehold resi- Council’s Tourism for Tomor- dences with round-the-clock row Awards celebrate the

management by the DUKES FIONA JEFFERY achievements of ethical tour- team, our collection of stu- CHAIRMAN, ism businesses around the CEO, SEVEN dios and one-bedroom apart- JUST A DROP world that look to give back ABDULLA BIN SULAYEM ments present an excellent in- to local communities by en- TIDES vestment opportunity; further hancing livelihoods where compounded by our guaran- they operate and protecting teed return on investment of the environment and cultural 10 percent per annum for the traditions to ensure a sustain- first five years.” able world for the future.”

TRAVEL TALK IS YOUR SPACE – this is a casual forum for travel industry professionals to discuss current issues and share stories. We want to hear from you, so send your comments, questions, frustrations and observations to [email protected]

18 10 SEPTEMBER 2016 www.traveltradeweekly.travel WHO’S MOVED

TAREK MADANAT has begun AMR ESSA has been recruited his new role as director of as director of rooms at Nobu sales and marketing at Jumei- Hotel Riyadh. rah at Etihad Towers. Essa, who has over 20 years of In his new capacity, the sea- experience in rooms as well soned professional will be as food and beverage opera- responsible for spearheading tions, was a part of the pre- the hotel’s activities of the opening management teams sales, marketing and public of Jumeirah Bab Al Sharms in relations teams. Dubai, Sheraton Sharm Hotel, Madanat has 16 years of expe- Resort, Villas & Spa in Egypt as rience in senior management well as Thunderbird Resort in TAREK MADANAT TAREK

positions at a variety of inter- AMR ESSA the Philippines. national hotel chains such as In his new position in Saudi The Ritz-Carlton Hotel Com- Arabia, Essa will share his pany, JA Resorts and Hotels as knowledge in dealing with well as InterContinental Hotels pre-opening situations that Group. require high flexibility, quick Madanat was also the area decision making, and hands director of sales and market- on leadership, by empowering ing in Jordan and the Levant his team to ensure every guest region for Kempinski Hotels is satisfied with the entire stay while his most recent position and experience a vibrant at- was area director of sales and mosphere of service at the marketing at InterContinental upcoming property of Nobu Hotels Group in Jordan. Hotels.

AHMED DAHMASH has been SHERIEF ABOUELMAGD has appointed director of sales been named general manager and marketing at Nobu Hotel at Meliá Doha, Qatar. Riyadh. After graduating from Flor- Dahmash has held a variety ida International University, of positions in the past, such Abouelmagd began his career

as sales manager and country with Marriott International and director of international sales has since accumulated over 28 at Hilton Worldwide. years of experience in the in- All in all, he has 25 years of dustry. experience in luxury hotel Over the years, he has held nu- management, including both merous managerial positions

hotel and corporate office SHERIEF ABOUELMAGD with Marriott International AHMED DAHMASH based roles in locations like both in the US as well as the Jeddah, Riyadh and Kuwait, Middle East. He then moved among others. to Mövenpick Hotels & Resorts Arriving from his latest role to work as general manager at as executive director at GCI various properties. Hospitality Management His journey with Meliá Hotels in Egypt, he will utilise his International started in 2009, knowledge and expertise of as area director of operations the region and use his pas- for Egypt and Tunisia. Abouel- sionate approach to show- magd is known for his talent case Nobu Hotels’ unique for proactively identifying and product to both local as well resolving problems and max- as international guests. imising productivity.

10 SEPTEMBER 2016 19 TRAVEL CHANNELS www.traveltradeweekly.travel

EZ10 DRIVERLESS CAR TESTED IN DUBAI

EZ10 vehicle

IHG CELEBRATES n partnership with Emaar Properties, Roads and Transport Authority (RTA) has trialled the first autonomous 10-seater vehicle on a 700m track on Dubai’s Mohammed bin WORLD WATER Rashid Boulevard. As explained by H.E. Mattar Al Tayer, director general, RTA, the smart transport sys- tem was designed by Easy Mile and Omnix International to travel short distances on WEEK Ipre-programmed routes in multi-use environments. As well as meeting all safety requirements, EZ10 is fitted with a sensor and intelligent system, enabling it to adapt to sudden changes in order to avoid collisions. Al Tayer added that the innovative solutions form part of Dubai’s strategy of switching 25 percent of all mobility journeys to driverless trips by 2030.

nterContinental Hotels Group (IHG) commemo- rated World Water Week by releasing details on JA RESORTS & HOTELS HONOURS the progress made through its international water stewardship programme and other initiatives. In partnership with water-use experts, Water EMIRATI WOMEN IFootprint Network, IHG has mapped its global estate of more than 5,000 properties and the majority of its pipe- A Resorts & Hotels recognised the achievements of the Emirati female associates line projects against risks related to both water quantity on its team. and quality. David Thomson, chief operating officer, JA Resorts & Hotel, said, “We take great The targeted actions will ultimately enable hotels pride in nurturing and growing our local talent through our strong Emiratisation to manage and mitigate water risk by measuring and programme and have implemented a fast track recruitment process to source, se- monitoring water usage, improving their performance Jlect and recruit outstanding UAE national candidates. We are particularly delighted to see and resilience against local water challenges and engag- the strong work ethic and drive amongst the female employees on our workforce.” ing staff, guests as well as external stakeholders in water The hospitality group is proactive in sending its Emirati associates on externally run col- stewardship. lege and university courses and training programmes to hone their skills.

umeirah Messilah Beach Hotel and Spa, Ku- wait has been accredited for the second consecutive year by Green Globe, the global certification organisation for sustainable tourism. JFollowing an inspection process, the luxurious property achieved a score of 79 percent. The hotel has efficiently conserved water and energy and reduced electricity consumption on a consistent basis, reaf- JUMEIRAH MESSILAH RECOGNISED firming its commitment to responsible operations. Since its launch in 2013, the management has FOR GREEN EFFORTS embarked on various initiatives that have contributed to the local community, with colleagues placing con- tinuous efforts in raising environmental awareness and promoting ecologically friendly practices. Jumeirah Messilah Beach Hotel and Spa

20 10 SEPTEMBER 2016 www.traveltradeweekly.travel AGENT CORNER

AGENT’S INSIGHT

NAME: Raheesh Babu When and how did you get in- volved in the tourism industry? We started as a small brick and POSITION: Chief operating officer mortar travel shop out of Sharjah and now are a leading online travel agency based in India and the UAE. COMPANY: Musafir We have been operational for over 11 years and now are branching out to Saudi Arabia and Qatar in LOCATION: Dubai, UAE the coming months.

What are the most important at- WEBSITE: www.musafir.com tributes of a good travel agent/ tour operator? Great service and customer satis- faction at the centre of whatever the travel agent does and [this] will eventually reap rewards in the long-run. Desert Adventures Enhances What is the most frequently asked question that your com- Business pany receives from customers? We receive a lot of queries on our 24/7 call centre for booking as- sistance but the most frequently asked questions are [pertaining to] extra baggage and visa assistance support for our loyal customer base.

What are the must-visits and must-dos in Dubai that nobody should miss? The must-visits are all the old city and souq charms along with the newer tourist attractions in new Dubai. At the Top at is esert Adventures has further widened its business an experience in itself. The various scope and increased its presence at hotels across the cuisines available at various out- UAE. lets is a must-do for any foodies. DBy securing excursion sales desks at select properties, De- Overall, a mix of culture, food, at- sert Adventures aims to provide tourists with the opportunity tractions, the dunes and the beach and convenience of managing and planning their itinerary right would make my ideal Dubai holi- at their base. day. Through the guidance and advice of professional travel ex- pert, those interested in adding extra value to their trip can also Which destination is on your work within their time and budget limitations. bucket-list? Desert Adventures plans to secure more excursion sales My next destination would be desks at key hotel partners across the country as part of the des- Switzerland with my family. I would tination management company’s overall objective of providing love to dip into a few of those Swiss exceptional travel experiences chocolates.

10 SEPTEMBER 2016 21 TRAVEL CHANNELS www.traveltradeweekly.travel

SAUDI ARABIA BURJUMAN ARJAAN BY STRENGTHENS ROTANA CATERING TO ALL YOUTHS’ GUESTS COMMITMENT

BurJuman Arjaan by Rotana

he 148-suite BurJuman Arjaan by Rotana, Dubai recently enrolled 31 colleagues from different departments in a training programme in order to enhance their knowledge of various disabilities and help them better understand the needs of these guests. The course also outlined guidelines on room features and design, emergen- Tcy procedures and what etiquette to follow when interacting with guests. Colleagues even had a brief introduction to sign language. “With the travel industry opening its doors to more and more people, our hotel has al- ways been favoured by families, therefore it is essential that we as a hotel also enhance our skills in order to welcome more and more guests with diverse and different backgrounds and needs,” explained Ulrike Andorff, general manager, BurJuman Arjaan by Rotana, Dubai.

Tabuk

audi Commission for Tourism & National GULF HOTELS DONATES TO Heritage (SCTH) represented by Live Saudi Arabia programme, recently organised a three-day tourism trip to Tabuk, for 39 stu- BAHRAIN SOCIETY dents of University of Dammam. SThe schedule included meetings with municipality cheque of BHD1,000 (USD2,652) was donated by Gulf Hotels Group to Bahrain officials, and visiting a number of historical and tourist Parents Care Society in support of the organisation’s activities. attractions in the area, such as a heritage village, farms, The contribution was presented by Aqeel Raees, CEO, Gulf Hotels Group to a museum, mosque as well as a national park. Ahmed Al Bana, chairman, Bahrain Parents Care Society. The initiative aims to strengthen youth’s national Al Banna expressed his great pride and appreciation to the executive man- identity and their desire for nation-building and to Aagement team of the hotel group for the valuable efforts over the past years in achieving the preserve unity and the Kingdom’s achievements. goals and aspirations of the society.

o venpick Ibn Battuta Gate Hotel Dubai has installed an electric car charging station in ELECTRIC CAR CHARGING AT a bid to encourage the use of renewable energy and reduce the emirate’s carbon MÖVENPICK DUBAI footprint. MAvailable at no cost to drivers with a green card charger and able to recharge two vehicles concurrently, the dock is one of just two situated within a Dubai hotel. The initiative is part of the property’s commitment to sustainability and social responsibility, aiming to con- serve energy and water resources through the imple- mentation of ecological practices and the utilisation of new technology. M ovenpick Hotels & Resorts has been hailed as the most Green Globe-certified hotel company in the world. M ovenpick Ibn Battuta Gate Hotel Dubai

22 10 SEPTEMBER 2016 www.traveltradeweekly.travel PHOTO ALBUM

Oryx Rotana Doha held three swimming camps this summer H.H. Sheikh Mohammed bin Rashid Al Maktoum ruler, (and Captain America also made an appearance) Dubai (centre) visited IMG Worlds of Adventure

Take a Shot!

Share with us the latest images of your activities and let your colleagues know what you have been up to.

Send your photos to [email protected] Because a picture is worth a thousand Splash Fest activities at Al Seef Resort & Spa City Centre Rotana, Doha conducted a blood by Andalus in Abu Dhabi words... donation activity

The Around the World in 50 Days campaign attracted 1.7 mil- lion visitors to Mall in Al Ain city

10 SEPTEMBER 2016 23 NEWS & EVENTS www.traveltradeweekly.travel

New EVENTS Developments Unveiled at SEATRADE CRUISE MED Tenerife, Spain Cityscape Global September 21 – 23 www.seatradecruiseevents.com A major biennial event focussed on the world’s second- eld at the Dubai World largest cruise destination, the Trade Centre, the 15th Mediterranean and its adjoining Cityscape Global was a seas. Hplatform for showcasing a number of new projects in the UAE, including Emaar Properties’ The Tower at Harbour. 8TH HOTELIER SUMMIT "We consider Cityscape Global MIDDLE EAST to be the leading platform that highlights the remarkable growth Doha, Qatar and evolution of Dubai’s property September 27 – 28 sector,” said Ahmad Al Matrooshi, Investors, owners, operators, designers and other service managing director, Emaar Proper- providers will convene in Doha, ties, ahead of the event. “Through offering a plethora of business our participation, we reach out opportunities. not only to investors but also to world-class partners, who work with us on our mega-develop- ments that have transformed the emirate’s property scene.” IMEX AMERICA

Las Vegas, US October 18 - 20 www.imexamerica.com The hosted buyer programme Second Annual qualifies and brings key buyers to the show, with IMEX Sharjah America covering travel and accommodations. FDI Forum This Month

heraton Sharjah Beach Resort & Spa will play host to the second annual Sharjah Foreign Direct In- Svestment (FDI) Forum, which will be held under the theme Sharjah FDI: The Gateway to the Middle East, North Africa and South Asia, between September 28 – 29. The event is expected to be attended by 300 decision-makers, business lead- ers and economic experts, who will share knowledge and perspectives on trends and developments in FDI both in MENA as well as internationally. ITB ASIA As Sheikha Bodour bint Sultan Al Qasimi, chairperson, Sharjah Investment Singapore October 19 – 21 and Development Authority, noted, over Hundreds of companies and the past years, the emirate has success- organisations will come together fully established itself as an economic for the annual three-day and investment destination and today it is business-to-business trade show. one of the major economic forces behind UAE’s growth.

24 10 SEPTEMBER 2016