WH Smith PLC WH Smith PLC Greenbridge Road WH Smith PLC Swindon Wiltshire SN3 3RX Annual Report Annual Report and Accounts 2005 Annual Report and Accounts 2005 Contents WH Smith PLC
group at a glance
1 Group at a Glance 2 Chairman’s Statement WHSmith Group* WHSmith Retail WHSmith News 4 Group Chief Executive’s Operating Review 10 Board of Directors 11 Corporate Responsibility Review 18 Financial Review Sales: £2,497m Sales: £1,423m Sales: £1,074m 24 Directors’ Report 26 Corporate Governance Employees: 23,120 Employees: 18,790 Employees: 4,275 30 Remuneration Report * Continuing operations, and includes 37 Directors’ Responsibilities Statement group head office employees. Stores: 669 Distribution Centres: 47 38 Independent Auditors’ Report to the Members of WH Smith PLC Selling Space: 3.3 msf* 39 Group Profit and Loss Account * Million square feet 40 Group Balance Sheet 41 Group Cash Flow Statement 42 Group Statement of Total Recognised Gains and Losses Group Note of Historical Cost Profits and Losses Reconciliation of Movements in Group Shareholders’ Funds 43 Accounting Policies 45 Notes to the Accounts 68 Company Balance Sheet 69 Notes to the Company Balance Sheet 72 Analysis of Retail Stores and Selling Space 73 Five Year Financial Summaries 77 Information for Shareholders 78 Notice of Annual General Meeting 85 Company Information
WH Smith PLC, one of the UK’s WHSmith Retail has 542 high street stores, WHSmith News is the UK’s market leading retail groups, is made up of and 127 travel stores at airport and station leader in newspaper and magazine two core businesses – WHSmith Retail locations across the UK, and WHSmith distribution and delivers to 22,000 and WHSmith News. WH Smith PLC Direct – www.whsmith.co.uk – serving customers daily. Through its 47 is listed on the London Stock Exchange customers on the internet 24 hours a day. distribution centres across England (SMWH) and is part of the mid 250 and Wales, it serves both independent index. More information is available High Street Retail sells a wide range and multiple retailers. at www.whsmithplc.com. of newspapers, magazines, stationery, books and entertainment products.
Travel Retail sells a tailored range Please see the Notice of Annual General Meeting of newspapers, magazines, books and on pages 78 to 84. This Notice and the explanatory confectionery products for people statements which follow it are important. If you are in any doubt about their contents or the action you on the move. should take, you should consult your stockbroker, bank manager, solicitor, accountant or other professional adviser authorised pursuant to the Financial Services and Markets Act 2000. 1 WH Smith PLC Annual Report and Accounts 2005 Chairman’s Statement Robert Walker delivering value to our shareholders
We have made strong progress over the past year with all our businesses – The challenge we At the time of writing we await the publication of the OFT’s final written High Street Retail, Travel Retail and News Distribution – delivering good opinion on the newspaper and magazine supply chain. In their draft opinion, profit growth despite the difficult consumer spending climate, particularly face is to continue to published in May, the OFT recognised the unique nature of the newspaper in the second half of the financial year. The Group has clearly benefited reinvigorate the High distribution arrangements but said that magazine contracts must allow for from the increased focus on these businesses, following the disposal of the passive sales. Group’s interests in the United States and Asia Pacific during 2004. During Street business through the year we also returned £205m to shareholders following the disposal of improving customer These provisional findings give continued stability to our newspaper Hodder Headline. distribution contracts, which account for around 50 per cent of revenue. choice, range and value. The implications for the magazine market however, are less clear. The Board is recommending a final dividend of 9.2p (2004: 8.0p), which together with the interim dividend of 4.5p (2004: 4.0p) makes the total We believe that different arrangements for newspapers and magazines dividend for the year 13.7p (2004: 12.0p). This increase reflects the may reduce market efficiency over time, with a potentially negative impact on Board’s confidence in the future prospects for the Group. consumer availability. However, as a leading wholesaler and magazine retailer, we are well placed to compete in a more open market and the investments we In the past year, we have delivered on the first phase of the High Street Retail have made in recent years, in the SAP information system and new warehouses, recovery programme. We have focused on reducing our costs, improving leave us better placed to adapt to any changes that occur in the market. gross margin and the business’s operational procedures. Establishing these retail disciplines is essential if we are to operate successfully in the highly During the course of the year, we made a number of changes to the Board. competitive retail environment. The response from our staff to these Richard Handover, Chairman, retired from the Board after 40 years’ service changes has been outstanding and I would like to take this opportunity We have made strong with the Group. Following the disposal of the international and publishing to thank them all for their hard work, commitment and loyalty. progress over the businesses in 2004, John Warren left the Group at the end of March. Walker Boyd left the Board in accordance with best corporate governance and the The operational base we have established in High Street Retail, with its past year, with all our Combined Code guidelines regarding cross-directorships. Andrew Rolfe also clear accountabilities for ongoing delivery of objectives, has brought greater businesses delivering resigned from the Board following his move to the United States. We thank efficiency in all areas. From here we will rebuild our authority in our core them all for their contribution to the Board and the Group’s businesses. categories and return WHSmith to the position of Britain’s most popular good profit growth despite bookseller, newsagent and stationer. the difficult consumer Alan Stewart replaced John Warren as Group Finance Director. Alan was previously Chief Executive of Thomas Cook UK Limited. Mike Ellis, Travel Retail has had a year of strong sales and profit growth. Enhanced spending climate. previously Group Finance Director of HBOS plc, replaced Walker Boyd customer service and store flexibility, together with the commitment of as Chairman of the Audit Committee and Luke Mayhew, Managing our Travel Retail staff, have all contributed to this performance. This Director of John Lewis until December 2004, replaced Andrew Rolfe commitment was clearly demonstrated by our Travel teams working in as a non-executive director. our London station stores on 7 July, the day of the London bombings. I would like to thank the Travel team for the professional manner in WHSmith benefits from a strong, well-established brand with good customer which they assisted the public in every way possible on that terrible day. loyalty and leading positions in its key markets of news and magazines, books, and stationery. The challenge we face is to continue to reinvigorate the News Distribution delivered good profit growth this year and has made High Street business through improving customer choice, range and value. further progress in improving both service standards and cost control. This is a notable achievement, particularly against the background of Undoubtedly, further challenges lie ahead as we continue to implement industry uncertainty brought about by the OFT review into distribution our turnaround plan; Kate Swann and the management team have taken arrangements for newspapers and magazines. into consideration the current downturn in consumer spending in their plans and I am confident the next 12 months will be a year of further progress for the Group.
Robert Walker Chairman 13 October 2005
2 WH Smith PLC 3 WH Smith PLC Annual Report and Accounts 2005 Annual Report and Accounts 2005 Group Chief Executive’s Operating Review Kate Swann returning to proffitability
The Group made important progress during the year with all our businesses During the course of this year we identified a further £18m of cost savings delivering strong profit growth. Despite the unhelpful consumer spending that we will deliver as we make additional changes in support areas such climate, Group profit before tax from continuing operations, excluding as shared information systems and logistics. exceptional items and goodwill amortisation, increased by 59 per cent to £73m. The total Group profit before tax was £64m (2004: loss of £135m). Margin growth is an important part of our return to profitability and more than 50 per cent of the margin improvement we have delivered this year has WHSmith News made steady progress with profit growth of 6 per cent driven come from a positive shift in product mix. By switching sales from low margin by good cost control and continued focus on service development. Travel categories like entertainment to higher margin categories like stationery, Retail delivered strong profit* growth of 24 per cent and good sales growth we can deliver overall profit growth without relying on top line sales growth. of 3 per cent. High Street Retail improved its profitability* by 87 per cent Our new basics stationery compared with last year. Our staff have worked hard to manage costs tightly, range offers customers We have also grown margins by improving promotions and buying terms as implement initiatives to increase product availability and choice, and to raise bigger packs at better value. well as improving the retail basics. Two of the key retail basics we have focused The basics range was store standards. Customer response to these changes has been positive. introduced ready for the on are product shrinkage and markdown management. back-to-school period and includes pads, paper, pens High Street Retail and recordable media. In terms of shrinkage we focused on reducing losses in the worst one Last summer we outlined our plans to turnaround the performance of our hundred stores, particularly looking at the entertainment category. The High Street business by focusing on the retail basics, rebuilding authority team delivered the target of a 10 per cent reduction in shrinkage and also in our core categories, optimising margins and controlling costs. After the completed audits of all stores. We have reduced the overall level of stock first full year implementing the turnaround plan we have made significant we hold in the business by 4 per cent year-on-year and we have managed progress and the business’s profitability* has increased by 87 per cent. The plan we outlined our stock markdowns much more effectively. The changes we have made last year to deliver value in terms of moving to a performance management culture mean there Sales for the year were down 3 per cent in a challenging trading environment is now clear accountability for stock, both centrally and in-store. where consumer spending slowed, particularly in the second half of the year. to shareholders required In the first half of the year our planned focus on profitable promotions us to make progress on We have made good progress operationally during the year, although I impacted sales but benefited profitability. many fronts and over would be the first to acknowledge that there is still a great deal more to do. As part of the turnaround plan, we outlined a target of £30m of cost savings the course of this year Availability for the top six hundred products is now in excess of 95 per cent. over three years. We planned to save half of the £30m target this year and In books, we have made significant changes in the end-to-end supply chain, the remainder over the following two years. I am pleased to report that we we have done that. to allow stores to carry additional range at no additional stock holding cost. have delivered this year’s savings faster than planned and by the year end Within our stationery had achieved savings of £18m. departments we sell a We have invested £12.5m in a new EPOS tilling system, which has been wide range of own-brand rolled out to all stores. This system will enable us to implement Chip & Pin and branded pencils and We have done this in a number of ways. We completed the restructure of pens to suit all ages. Whether across the estate and reduce transaction time for customers, which is our head office, which delivered savings of £8.5m year-on-year. In our stores you are writing a letter to particularly important over Christmas. It will also enable us to carry out a friend, learning to draw Our ranges of fashion we have improved productivity by giving our managers further training on or starting school, our pens stationery are designed to more detailed, forensic analysis of shrinkage and be more flexible with and pencils will help you. cater for different ages and planning, organising and supervising their teams. This has delivered a saving Nearly three million coloured trends. During the year we our promotions. of £3m year-on-year. We have achieved savings by improving staff flexibility and lead pencils were sold launched 23 different ranges by WHSmith last year. including Purple Bloom so that we have the right staff working in-store when they are needed most. and Candy Stripe, designed We are also investing in developing our people to make sure we have a There were a number of stores where our most knowledgeable staff worked exclusively for WHSmith, as pipeline of talent who are equipped to deliver our future business plans. well as licensed brands such from Monday to Friday and infrequent Saturdays. We have changed this so as Bratz and The Simpsons. We currently have two hundred and sixty individuals on two programmes that our most experienced staff are well represented in-store on Saturdays, that will fast track people to supervisor and store manager positions. our peak trading day. We have also delivered significant savings in logistics, information systems and marketing, as well as reducing the costs associated with the in-store set up of Christmas.
* Business underlying profit/profitability is operating profit before exceptional items, goodwill amortisation and defined benefit pension service costs.
4 WH Smith PLC 5 WH Smith PLC Annual Report and Accounts 2005 Annual Report and Accounts 2005 Group Chief Executive’s Operating Review Kate Swann rebuilding authority in our core categories
Over the course of the year we have made some key changes to our product In news and magazines we already have a leading position that we will build categories. Many of these changes can be seen in stationery. WHSmith is on. We have focused on implementing category promotions and improving synonymous with stationery and our customers expect us to have the most our ranges. For example a very successful promotion this year has been the authoritative range on the high street. Our stationery range now includes ‘Mag &’ offer whereby with the purchase of any magazine, customers can buy many more price points from value lines at one end to premium lines at selected confectionery or drink product for half its usual price. Building on the other. the success of previous ‘Bookazines’, a cross between a book and a magazine, we expanded the range. They have proved very popular with customers, for We have added in missing essential products such as archiving and storage, example Fred Dibnah Remembered was one of our top selling titles for a number including the Snopake, Really Useful Storage, Centurion and Acco brands and of weeks in the category. To improve our range we have also added more children’s correspondence. We have also continued to launch new fashion products into our impulse category. stationery ranges including Punky Fish, Animal and Bratz. Travel Retail * In stores where we have excess space we are also testing new ranges that Our Travel business has had a good year and delivered strong profit growth complement our existing stationery offer. For example, we have introduced Whether heading back to During the year we have of 24 per cent from good sales growth, margin growth and tightly controlling school, college or university rebalanced entertainment to new ranges for the home office and new art and craft materials for all the or if you just want to freshen faster growing subcategories its costs. family. We will roll out successful elements of these trials once we are up the home office, we have like DVD. Our best-selling put together new collections, DVDs this year were Little satisfied they deliver the return on investment we require. with beautiful designs, Britain, Spiderman 2, Troy In our airport stores we have delivered strong sales growth of 7 per cent, alongside popular licensed and Harry Potter and the 2 per cent ahead of passenger growth, from improving the range of products brands, on our stationery Prisoner of Azkaban. In the coming year we will build on the work we have started in books and ranges. we sell. For instance, in April we tested a wide range of healthy option snacks make further changes to increase product choice and our authority as a and product extensions to our sandwich range to include pastries, salads specialist retailer in books. We have made some initial changes aimed at and desserts. Our customers liked these changes so we will be rolling them improving our range and the operational infrastructure. We have increased out to other stores in the autumn of this year. the density of fixtures in our book departments so we can stock more books in the same space. We have also reviewed our ranges to make sure The publication of Feel: We have also reviewed our promotional activity so that our promotions are the books we stock meet our customers’ expectations and we have put Robbie Williams, by Chris more targeted for either airport or railway stores. We know that customers Heath in September 2004, in place clear processes for ongoing range reviews. revealed a grippingly honest going on flights drink more water than customers travelling by train so we story of an extraordinary man. Strong promotional offers have tailored our offers by product to reflect this difference and consequently Truly original, Feel was hugely underpin our customer Clearly the books category is highly competitive but we are confident we popular with WHSmith proposition and improve we are seeing good sales uplifts. customers and was one our competitiveness. can rebuild our position as Britain’s most popular bookseller. We know of our best-selling books that where our offer is compelling we compete effectively with other book of the year. In railway stores, sales for the year were flat. Sales were affected in July retailers. For instance, over Christmas we achieved excellent market shares, following the London bombings. We saw an immediate impact on sales all in excess of 30 per cent, according to Bookscan, on top titles like Robbie in London station stores and other urban conurbations as passengers Williams – Feel, Sheila Hancock – The Two of Us and Michael Palin – Himalaya. cancelled non-essential travel or took other forms of transport. The business Similarly, we held our market share for Harry Potter and the Half-Blood Prince, responded quickly to manage its costs and partially mitigated the impact the most competitive book launch of the year, and achieved in excess of half on the business’s profitability. Staff in all areas of our business also reacted a million pre-orders for it. Overall our book sales during the year fell by 2 per extremely professionally in what was a very traumatic and difficult situation. cent. In the first half of the year, book sales fell by 3 per cent, as we did not repeat the previous year’s unprofitable promotions. In the second half of To improve our performance, particularly in regional rail stores, we have the year book sales were down by 1 per cent year-on-year following our strong been working on a number of initiatives. We have rolled out key elements performance in the market with Harry Potter and the Half-Blood Prince. of the trial work we began at King’s Cross last year to increase the density of our fixtures, so we can stock more lines in the same space. This is particularly In entertainment we have rebalanced our space so that more of it is given important for lines that sell very quickly as customers can find what they are to growing entertainment subcategories like DVD. In doing this we are looking for more easily, store staff spend less time restocking shelves and developing a strong consumer proposition, underpinned by strong As well as having a best-selling more time making sure the queues move faster. promotional offers that improve our competitiveness. book in 2004, Robbie Williams’s Greatest Hits was our number one selling album last Christmas. WHSmith achieved pre-sales Keane and the Scissor Sisters in excess of half a million also released albums in 2004 copies for Harry Potter and which were hugely popular with * Business underlying profit/profitability is operating profit before exceptional items, the Half-Blood Prince – our our customers and made it onto goodwill amortisation and defined benefit pension service costs. biggest ever pre-sale event. our best-sellers list. 6 WH Smith PLC 7 WH Smith PLC Annual Report and Accounts 2005 Annual Report and Accounts 2005 Group Chief Executive’s Operating Review Kate Swann continuing business improvements
We have also begun to trial a number of new layouts aimed at dedicating We have consolidated our distribution network further into new purpose- Our wide range of children’s WHSmith News delivers more space to faster growing, more profitable categories like drinks and books has something for all to customers seven days built sites. These sites incorporate industry-leading technology, such as ‘Pick ages, from toddlers to pre- a week, 364 days per year. confectionery. We are still assessing the full effect of these layout changes school and education books We deliver 50 million and Pack’ machinery, and can better accommodate large delivery vehicles but early signs from our Leicester and Birmingham New Street stores are to help them through their newspapers and magazines thereby improving our customer service and reducing our costs. All of our school years. Harry Potter every week to outlets encouraging and we have seen positive sales swings. We will continue to and the Half-Blood Prince ranging from corner shops operations in the North East of England are now delivered out of our assess the data from these trials and we will implement successful elements was our best-selling and convenience stores central distribution centre in Newcastle. In the Thames Valley area the children’s book last year. to supermarkets and in other stores. garage forecourts. network has been consolidated into Slough and in the West Midlands all our activities have been consolidated into Wednesbury. In 80 of our railway stores we have invested this year in new till systems (EPOS) and we are seeing positive results in terms of reducing shrinkage We have improved our service to retailers by leveraging our SAP investment The Da Vinci Code by Dan and improving our forecasting. We anticipate further efficiencies from Brown was the WHSmith and developing sales-based replenishment. Sales-based replenishment this investment in the future. Book of the Year at the 2005 improves product availability and reduces excess copy in stores as products British Book Awards. This title spent a number of are replenished based on their rate of sale. We tested the new hardware and The Travel business has also been successful in winning new business months in 2004 at the top copy management tools with large retailers and key independent retailers of the best-seller charts during the year. We opened two WHSmith stores and a specialist bookstore, worldwide and during the over the course of the year and we are planning for a national roll out to all WHSmith Books, for the first time at London Luton airport. We also year WHSmith sold over WHSmith News’s locations this year. We are looking at other ways to leverage 400,000 copies of the converted an existing site at Gatwick’s North Terminal into a specialist paperback version. our skills and technological assets further with third parties, so we can bookstore and we will be opening a further WHSmith Books store at provide additional services to our customers. Bristol airport in spring 2006. We are pleased with the performance of our specialist bookstores and by next spring we will operate six in total. With regard to contract renewals, we have re-secured key contracts with Trinity Mirror and the Daily Mail, for an average of three years, and we are WHSmith News in negotiations with a number of other newspaper publishers. We have also Our News business has operated in a challenging market this year with renewed contracts with the key magazine distributors for an average of five By investing in new EPOS a combination of slowing consumer spending, rising fuel prices and the we have reduced queuing During the year we have years. This is a good result, particularly as negotiations for all parties were uncertainty created by the OFT review of the newspaper and magazine time in-store by an average doubled the amount of more difficult than in prior years as the OFT enquiry added a dimension of six seconds. space given to cards, which supply chain. Against this backdrop the business delivered a good result is the equivalent to opening of uncertainty to the entire industry. with profitability* up by 6 per cent to £37m. Total sales were flat at £1,187m an additional 540 card departments. Our large (2004: £1,182m). stores now sell a range of Outlook 7,500 cards. Our best-selling The plan we outlined last year to deliver value to shareholders required us to musical sound card is Newspaper revenues increased by 1 per cent. The volume of newspapers Cliff Richard. make progress on many fronts and over the course of this year we have done sold declined, however price increases and targeted marketing activities, that, first focusing on getting the retail basics right and then on developing particularly with book promotions, increased sales. the most strategically attractive categories.
Magazine sales were flat for the year, influenced by a number of factors. New Our aim is to rebuild our position as Britain’s most popular bookseller, weekly titles such as Reveal and Pick Me Up, among others, were launched and newsagent and stationer by increasing our authority in our core categories, their strong performances offset a decline in the sales of monthly magazines. re-engineering our ranges to the faster growing, more profitable categories, The number of part work and one-shot magazines also declined, following improving the way we use our space and ensuring we are focused on the an exceptionally strong performance last year. Days Out vouchers are The women’s weekly needs of our customers. This is all built on the foundations of sound just one of the new products magazine sector has we have launched in-store. continued to grow. OK! operational performance and delivering the retail basics consistently Of course controlling costs and ensuring we continuously improve our These vouchers are exclusive magazine was the biggest across the business. to WHSmith and redeemable selling weekly magazine service to retailers and publishers remain key areas of focus, and during at over 80 fantastic at WHSmith this year. the year we have made some good progress. UK attractions. Our staff have worked extremely hard this year and they can be proud of what we have achieved. Trading conditions on the high street remain challenging and while it is still early days in our recovery and much remains to be done, we are on track to deliver value to shareholders.
Kate Swann * Business underlying profit/profitability is operating profit before exceptional items, Group Chief Executive goodwill amortisation and defined benefit pension service costs. 13 October 2005 8 WH Smith PLC 9 WH Smith PLC Annual Report and Accounts 2005 Annual Report and Accounts 2005 Board of Directors Corporate Responsibility Review maximising targeting our shareholder value key impacts
Chairman Executive Directors We are committed to managing the impact our business has on society and the environment and work to maximise the positive impact wherever we can. In addition, we recognise that effective management of social, environmental Robert Walker joined the Board Kate Swann is Group Chief Alan Stewart is Group Finance and ethical issues can help us to identify and manage risks as well as develop as a non-executive director Executive and joined the Director and joined the Board new commercial opportunities. in January 2005 and became Board in November 2003. in March 2005. He joined Chairman on 1 February 2005. She started her career at Thomas Cook UK Limited in The following pages provide a summary of key actions over the last year, He was Group Chief Executive Tesco PLC before moving 1998 as Group Treasurer and together with objectives for the year ahead. The review is divided into of Severn Trent Plc from to positions at Homepride was appointed Chief Financial four subject areas: community, marketplace, workplace and environment. August 2000 until January Foods, Coca-Cola Schweppes Officer in the same year. In A full Corporate Responsibility (CR) review is available on our website 2005, having joined as Deputy and Dixons Stores Group. She 2001 he was appointed Chief at www.whsmithplc.com/grp/cr. Chief Executive in July 1999. then worked for Homebase, Executive of Thomas Cook UK He previously worked for ultimately as Managing Limited and became a member This year saw a full review of the key CR risks and opportunities for the Procter & Gamble, McKinsey Director, before becoming of the Thomas Cook AG business. The revised CR strategy and performance targets were approved & Co and, for over 20 years, Managing Director of Argos Board. He is a non-executive by the Board. at PepsiCo International. He in December 2000. She is a director of Games Workshop is Chairman of Williams Lea non-executive director of Group PLC. A Board director has accountability for each CR area and senior executives Group Limited and a non- Lambert Howarth Group plc. Aged 45. in our News and Retail businesses are tasked with ensuring we deliver our executive director of Wolseley Aged 40. CR objectives. Executive ownership of CR extends to the quarterly review plc and Signet Group plc. of performance against targets, with annual performance reviews submitted Aged 60. to the Board. Non-Executive Directors CR management process Review risks Agree objectives John Barton is a non-executive Mike Ellis is a non-executive Luke Mayhew is a non-executive MT Rainey is a non-executive and understand and targets director and joined the Board director and joined the Board director and joined the Board director and joined the Board stakeholder views in November 1999. He retired in March 2005. He was Group in July 2005. He was Managing in March 2002. She is Chairman as Chairman of Jardine Lloyd Finance Director of HBOS plc Director of John Lewis from of the Marketing Group of Thompson Group PLC in from 2001 to 2004. Prior to 2000 to 2004, prior to which, Great Britain and was formerly December 2001,having formerly this, for 14 years, he worked from 1992 to 2000, he was Chairman of advertising agency been the Chief Executive of in a number of senior Development Director of the Rainey Kelly Campbell Roalfe/ Quarterly review Jardine Insurance Brokers executive positions at Halifax John Lewis Partnership. He Y&R, part of the WPP Group. Board review of performance Group PLC. He is Chairman plc and was appointed Chief is Chairman of Pets at Home She is also a non-executive WHSmith’s ranking in the of performance against targets of Wellington Underwriting plc Operating Officer in 1999. Group Limited, Chairman of director of SMG plc, a Visiting Business in the Community Corporate Responsibility Index and a non-executive director of He is Chairman of Fund Bank Store Holdings Limited, Professor at the University of improved from 122 to 74. Hammerson plc and Next plc. Distribution Limited. and a non-executive director Glasgow Business School, and Benchmarking our performance Aged 61. Aged 54. of Brambles Industries plc. a Trustee of think tank Demos — WHSmith’s ranking in the Business in the Community Corporate Aged 52. and the charity Timebank. Responsibility Index improved from 122 to 74. Aged 50. WHSmith is included in the — WHSmith continues to be included in the FTSE4Good Index. FTSE4Good Index. The FTSE4Good Indices are designed to measure the performance of companies Board Committees that meet globally recognised corporate responsibility standards, and to facilitate Audit Committee Nominations Committee Remuneration Committee investment in those companies. It also provides a reference Mike Ellis – Chairman Robert Walker – Chairman John Barton – Chairman point for companies wishing to achieve best practice John Barton John Barton Luke Mayhew in corporate responsibility Luke Mayhew MT Rainey MT Rainey standards.
10 WH Smith PLC 11 WH Smith PLC Annual Report and Accounts 2005 Annual Report and Accounts 2005 Corporate Responsibility Review
Community WHSmith community contributions 2004/05 Marketplace Our community investment continues to focus on supporting education WHSmith takes its responsibility for the products it sells seriously. We aim to 1 1. Cash (£613,810) and lifelong learning. This year, in line with our Per Cent Club commitments, 2. Gifts in kind (£25,640) supply high-quality products that are produced by people working in decent we continued to invest over 1 per cent of our pre-tax profits in charity and 3. Staff time/ conditions with minimal possible impact on the environment. This is the management costs community projects. We joined the London Benchmarking Group (LBG) 3 focus for our supply chain management activity. 2 (£245,000) and have adopted the LBG reporting model which provides a standardised way of managing and measuring our community involvement. We are committed to making our Supplier Code of Conduct and Forest Sourcing policy an integral part of our buying decisions. This year, we Our community investment falls into three areas: trained buyers on the role they should play, notably the need to consider ethical trading issues in critical path planning. We also established a review WHSmith has adopted the Partnership with the WHSmith Trust London Benchmarking Group group, comprising senior buyers, quality and corporate responsibility WHSmith provides essential management, marketing, communications (LBG) reporting model which functions to oversee performance and agree actions on ethical trading provides a standardised way and fundraising support for the WHSmith Trust. This year, the Company has of managing and measuring and forest sourcing. worked in partnership with the Trust using our combined resources and skills our community involvement. to leverage greater community benefit. Investor engagement on ethical trading Ethical trading We met with Insight Investment to We continue to engage with our suppliers to promote improved labour During the summer we worked with the WHSmith Trust and the National discuss our management of ethical standards and better environmental management. Our 24 month rolling Literacy Trust to deliver the Reading is Fundamental ‘Summer Read’, trading issues. The winter 2004 edition audit cycle monitors supplier compliance with our Code of Conduct. This The WHSmith Trust is an aimed at maintaining literacy levels and making children enthusiastic about independent registered of the Insight Investor Responsibility Bulletin year, 64 supplier factory audits were carried out by an independent third reading. Over 2,500 children took part in the 39 ‘Summer Read’ events charity (registered charity no. included the following report on party, the majority of these in China. After each audit, we agree a corrective 1013782). This year the Trust across the country. adopted a new strategy to the meeting: action plan with the factory management. Resources and engagement focus deliver two objectives: is on suppliers in the Far East who provide us with WHSmith branded — to support the local An evaluation of the project’s achievements is available at communities in which WHSmith ‘has good governance, policy product, with priority given to suppliers rated high and medium risk. www.whsmithplc.com/grp/cr. The WHSmith Trust and the Company want WHSmith staff and and systems in place to manage ethical customers live and to build on the success of this year’s scheme and will provide funding and work; and trading issues, which have not been Twenty six high-value own-brand UK suppliers were also assessed to check support for ‘Summer Reads’ in 2006 and 2007. — to support education and compromised despite recent restructuring they have a process in place for monitoring labour standards in their own lifelong learning, helping people of any age to … its extensive sourcing from China will supply chains. Employees making a difference in their local communities achieve their educational likely continue to pose significant ethical potential. Our staff play a vital role in supporting the local communities in which For further details of the trading challenges. The company’s active As members of the Ethical Trading Initiative (ETI), and specifically through Trust’s work, see we operate. Actions are often on a small scale, but the cumulative effect www.whsmithplc.com/grp/trust. involvement in the ETI and commitment the ETI China Working Group, we continue to work with other members to is significant. Typical examples include the donation of Christmas gifts to proactive engagement with suppliers share best practice and develop solutions to the challenges we all face. to a local shelter by our Leeds store and the donation of stock to a local should go some way to addressing them.’ school by our Minehead store. Forest sourcing Our revised Forest Sourcing policy was approved by the Board. The policy Products to support charity and education sets out our objective that all virgin (i.e. non-recycled) material used in our We sell a number of products, ranging from Christmas cards to DVDs, which products should come from known, legal, well-managed and credibly provide customers with a convenient way to support their favourite charities, certified forests. To achieve this objective, we have: as well as giving the charities an opportunity to reach a new audience. — Continued our membership of the WWF-UK Forest & Trade Network These products have raised money for charities including Cancer Research, that works with UK companies to improve forest management around the RSPCA and Children in Need. Our charity toner cartridge recycling the world. scheme is raising money for Tommy’s the baby charity. In addition, The National Literacy Trust The WWF-UK Forest & — Extended our annual supplier survey on forest sourcing to cover is an independent charity Trade Network works with WHSmith Educational Achievement Rewards provide a tool for teachers dedicated to building a UK companies to improve key suppliers of paper and wood products in the Far East as well as in to recognise pupils’ achievements and encourage good behaviour. More literate nation. forest management around the UK. This year’s return covered over 70 per cent of the volume of the details are available at www.whsmithplc.com/grp/cr. the world. own-brand paper and wood products we sell and helped us identify the suppliers to prioritise for engagement. Targets for 2005/06 include: — Provided suppliers with guidance notes outlining the issues to consider — Work in partnership with the WHSmith Trust to deliver two significant when sourcing timber or paper from China, Finland and Russia. education and literacy projects. — Increased the number of recycled and Forest Stewardship Council (FSC) — Establish a scheme to recognise and reward staff for outstanding work certified products we sell in-store. in the community and to share best practice. — Increase the range of products we sell which support charities.