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2018 Annual Report on Form 10-K
Table of Contents UNITED STATES SECURITIES AND EXCHANGE COMMISSION Washington, DC 20549 Form 10-K (Mark One) ANNUAL REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the fiscal year ended December 31, 2018 TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934 For the transition period from to Commission File No. 001-34521 HYATT HOTELS CORPORATION (Exact Name of Registrant as Specified in Its Charter) Delaware 20-1480589 (State or Other Jurisdiction of (IRS Employer Incorporation or Organization) Identification No.) 150 North Riverside Plaza 8th Floor, Chicago, Illinois 60606 (Address of Principal Executive Offices) (Zip Code) Registrant's telephone number, including area code: (312) 750-1234 Securities registered pursuant to Section 12(b) of the Act: Title of Each Class Name of Each Exchange on Which Registered Class A Common Stock, $0.01 par value New York Stock Exchange Securities registered pursuant to Section 12(g) of the Act: None Indicate by check mark if the registrant is a well-known seasoned issuer, as defined in Rule 405 of the Securities Act. Yes No Indicate by check mark if the registrant is not required to file reports pursuant to Section 13 or Section 15(d) of the Act. Yes No Indicate by check mark whether the registrant: (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days. -
Hyatt Announces Plans for a Park Hyatt Hotel in Brazil
Hyatt Announces Plans for a Park Hyatt Hotel in Brazil 9/3/2014 Park Hyatt Foz do Iguaçu will become the first Park Hyatt hotel in Brazil CHICAGO--(BUSINESS WIRE)-- Hyatt Hotels Corporation (NYSE: H) announced today that a Hyatt affiliate has entered into a management services agreement with 5 Star Empreendimentos Imobiliários Ltda for a Park Hyatt hotel in Foz do Iguaçu, Brazil. Park Hyatt Foz do Iguaçu will become the first Park Hyatt hotel in Brazil and is expected to open in 2017. Park Hyatt Foz do Iguaçu will be located in the city of Foz do Iguaçu, Paraná in southwest Brazil. The city is home to Iguaçu National Park, a world heritage site that is world-renown for its waterfalls aptly named Iguaçu Falls. The national park shares its borders with Paraguay and Argentina, making it a coveted resort, eco-travel and meetings and incentives destination. The hotel will be an important component of a mixed-use development that will be situated on a 98-acre parcel of land located on the riverbank of the Iguaçu River. The development will also include 30 Park Hyatt-branded two and three-bedroom homes, residential sites for single-family homes and a 25 acre protected nature reserve. Park Hyatt Foz do Iguaçu will offer the brand’s signature personalized services with 170 luxury rooms and suites, four restaurants and bars, a spa, a fitness center, an outdoor pool, and more than 16,146 square feet (1,500 square meters) of meeting and event space. The hotel is located 15 minutes from downtown Foz do Iguaçu and approximately six miles (10 kilometers) from Foz do Iguaçu National Park. -
Profiled Hotel Brands 2021 North America Hotel Guest
2021 North America Hotel Guest Satisfaction Study Profiled Hotel Brands Andrea Stokes, Practice Lead - Hospitality [email protected] 1 Hotel Segments Included Luxury Upper Upscale Upscale Upper Midscale Midscale Economy J.D. Power North America Hotel Guest Satisfaction Study 2 © 2020 J.D. Power. All Rights Reserved. CONFIDENTIAL AND PROPRIETARY—For Internal Use. 2021 North America Hotel Guest Satisfaction Study – Brands Profiled Luxury Upper Upscale Upscale Andaz Autograph Collection AC Hotels Conrad Curio Collection aloft Hotels Destination Hotels Embassy Suites Ascend Collection Fairmont Graduate Hotels** Best Western Premier Four Seasons Hard Rock Hotel BW Premier Collection Grand Hyatt Hilton Cambria InterContinental Hotel Indigo Courtyard JW Marriott Hyatt Centric Crowne Plaza Loews Hyatt Regency/Hyatt Delta Hotels Luxury Collection Joie de Vivre DoubleTree Park Hyatt Kimpton element Rosewood Le Méridien Four Points Sofitel Margaritaville** Hilton Garden Inn St. Regis Marriott Homewood Suites The Ritz-Carlton Millennium Hotels Hyatt House The Unbound Collection Omni Hyatt Place Thompson Hotels Renaissance Radisson Trump Hotels Sheraton Residence Inn W Hotels Tribute Portfolio SpringHill Suites Waldorf Astoria Westin Staybridge Suites **New brand to 2021 Study Wyndham Grand Wyndham Hotels J.D. Power North America Hotel Guest Satisfaction Study 3 © 2020 J.D. Power. All Rights Reserved. CONFIDENTIAL AND PROPRIETARY—For Internal Use. 2021 North America Hotel Guest Satisfaction Study – Brands Profiled Upper Midscale Midscale Economy -
2018 Hotel Brand Reputation Rankings: USA & Canada
REPORT 2018 Hotel Brand Reputation Rankings: USA & Canada October 2018 INDEX Introduction 4 Methodology 6 The Importance of Brand Reputation 7 Key Data Points: All Chain Scales 8 Key Findings 9 Summary of Top Performers 10 ECONOMY BRANDS Overview 13 Top 25 Branded Economy Hotels 14 Economy Brand Ranking 15 Economy Brand Ranking by Improvement 16 Economy Brand Ranking by Service 17 Economy Brand Ranking by Value 18 Economy Brand Ranking by Rooms 19 Economy Brand Ranking by Cleanliness 20 Review Sources: Economy Brands 21 Country Indexes: Economy Brands 22 Response Rates: Economy Brands 22 Semantic Mentions: Economy Brands 23 MIDSCALE BRANDS Overview 24 Top 25 Branded Midscale Hotels 25 Midscale Brand Ranking 26 Midscale Brand Ranking by Improvement 27 Midscale Brand Ranking by Service 28 Midscale Brand Ranking by Value 29 Midscale Brand Ranking by Rooms 30 Midscale Brand Ranking by Cleanliness 31 Review Sources: Midscale Brands 32 Country Indexes: Midscale Brands 33 Response Rates: Midscale Brands 33 Semantic Mentions: Midscale Brands 34 UPPER MIDSCALE BRANDS Overview 35 Top 25 Branded Upper Midscale Hotels 36 Upper Midscale Brand Ranking 37 Upper Midscale Brand Ranking by Improvement 38 Upper Midscale Brand Ranking by Service 39 Upper Midscale Brand Ranking by Value 40 Upper Midscale Brand Ranking by Rooms 41 Upper Midscale Brand Ranking by Cleanliness 42 Review Sources: Upper Midscale Brands 43 Country Indexes: Upper Midscale Brands 44 Response Rates: Upper Midscale Brands 44 Semantic Mentions: Upper Midscale Brands 45 Index www.reviewpro.com -
11/18 Only* Ramada Inn O'hare 6600 N. Mannheim Road Rosemont, IL 60
RJM TRAINING SEMINAR November 19-22, 2002 HOTEL LOCATION: 11/18 only* Ramada Inn O’Hare 6600 N. Mannheim Road Rosemont, IL 60018 HOTEL/SEMINAR LOCATION: 11/19-11/22 Hyatt Regency O’Hare 9300 West Bryn Mawr Avenue Rosemont, Illinois 60018 847/696-1234 * For participants of the 11/19 and 11/20 training session, a block of rooms has been reserved at the Ramada Plaza O’Hare under the group name “USDOL RJM Meeting.” This is for the night of 11/18 only. A hotel shuttle will convey training participants to the Hyatt Regency O’Hare at 8:15 am on 11/19. Training participants should make reservations at the Ramada Plaza O’Hare for the night of 11/18 and at the Hyatt Regency O’Hare for 11/19 and any subsequent nights. The room rate is $129.00 single/double per night plus appropriate taxes. Please call 847/827-5131 by November 4, 2002, to make your reservation. When making reservations, please reference the group name above to ensure the correct rate is quoted. After November 4, the hotel will continue to accept reservations on a space and rate available basis. A block of rooms has been reserved for training participants at the “Hyatt Regency O’Hare” under the group name USDOL RJM Meeting. The room rate is $129.00 single/double per night plus appropriate taxes. Please call 847/696-1234 by November 4, 2002, to make your reservation. When making reservations, please reference the group name above to ensure the correct rate is quoted. -
Speaker Biographies Conference Producer and Co-Founder
SPEAKER BIOGRAPHIES CONFERENCE PRODUCER AND CO-FOUNDER HARRY JAVER President - The Conference Bureau, Inc. Harry Javer is the founder and president of The Conference Bureau. In 1994, Harry created and co-founded The Lodging Conference, which is now in its 21st year. Harry is the current chairman of the AH&LEF Fund Development Committee, which is responsible for overseeing the Annual Giving Campaign. The Lodging Conference has sponsored AH&LEF scholarship recipients to attend the conference for the last 13 years. With 34 years of experience creating and running conferences, seminars, concerts and tradeshows, Harry has produced events featuring such notables as: Al Gore, Rudy Giuliani, Sir Richard Branson, Bishop Desmond Tutu, Donald Trump, Pete Peterson, Bono, Charlton Heston, Anthony Robbins, Magic Johnson, Deepak Chopra, Jerry Lewis, Joe Torre, George Foreman, Kareem Abdul-Jabbar, Joe Montana, and thousands of America’s corporate leaders. Harry is an advisor to some of the nation’s leading live event companies including One Day University, and The Learning Annex. The Conference Bureau has also co-produced the Rock N’ Roll Fantasy Camp. A graduate of Stony Brook University, Harry resides in New York City with his wife Elizabeth and son Jack. SPEAKER BIOGRAPHIES MATTHEW D. AHO Consultant - Akerman LLP Matthew Aho helps clients identify and pursue opportunities at the nexus of Cuba policy and business. During his years at the Council of the Americas, the Western Hemisphere’s premiere business membership organization, Matthew led efforts to unite senior executives of select-Fortune 500 companies with officials from the U.S. departments of State, Commerce, Treasury, and the National Security Council to discuss topics including financial services, telecommunications, energy, pharmaceuticals, hospitality, and agriculture. -
The Millennial Shift in Hotel Brands by Brett Russell | December 2015
The Millennial Shift in Hotel Brands By Brett Russell | December 2015 The past ten years have ushered in the introduction of more new hotel brands than any time in modern history. Most of these are geared toward the Millennial Lifestyle Hotels Generation, with hotel companies creating concepts to capture this vital segment of The modern lifestyle hotel has its demand. roots in the success of Starwood’s W Hotels, which launched in 1998. As of The U.S. hotel industry is in the midst of its latest, greatest up-cycle in recent year-end 2014, there were 26 W Hotel memory, with performance figures going skyward year after year. This is part of properties with 8,182 rooms in the reason that major hotel brands, as well as smaller niche companies, have been operation. Hotel Indigo, a lifestyle taking a chance on innovative hotel concepts. Most of these have been engineered brand from InterContinental Hotels to identify with the so-called Millennials, identified as people in their mid- Group (IHG), launched in 2004 and twenties to late thirties. Millennials are seen as the fresh face of travel, and hotels now features 39 hotels spanning 4,551 geared toward the tenets of their lifestyle—that is, with an emphasis on health rooms. and wellness, personality and technology—stand to capture more of the generation’s demand. The successful introduction of both brands allowed their parent companies to expand further into the lifestyle segment. Starwood’s Aloft hotels offer a more streamlined, lower-priced concept, with 63 hotels accounting for 9,382 rooms. -
To Download a PDF of an Interview with Ivanka Trump, Executive Vice
Expanding the Trump Brand An Interview with Ivanka Trump, Executive Vice President, Real Estate Development and Acquisitions, The Trump Organization EDITORS’ NOTE In 2005, Ivanka rated it the best city hotel in the u.s. our fi rst international hotel. In just four months, it Trump joined The Trump Organization, and Canada; aaa awarded it Five achieved 100 percent market share with a com- where she currently serves as Vice diamond status; and it has quickly manding adr that signifi cantly outperforms the President. Prior to becoming a mem- emerged as the number one revPar market – refl ective of its superior market quality ber of the real estate team, Trump yielding hotel in Chicago among and immediate guest satisfaction. served as Project Manager for Forest its competitive set including Four Trump International Hotel & Tower City Ratner Companies in the Retail seasons, ritz-Carlton, Peninsula, Toronto, the collection’s second interna- Development division and worked as a and Park Hyatt. The hotel is home to tional hotel, will open on January 31, 2012. It’s fashion model part time. She partnered the fi rst spa at Trump, and at 23,000 located in the heart of the city’s fi nancial and with Dynamic Diamond Corp in 2007 square-feet, it is our largest. Guests entertainment district and will be the best hotel to launch the Ivanka Trump Collection, who are interested in a complete spa in the country for affl uent travelers. The atten- the line of jewelry she designed and in- experience can book one of our 53 spa tion to detail and the high-quality fi nishings are troduced at her fl agship retail store on Ivanka Trump guest rooms – the most in the world unlike anything else in the country. -
How Donald Trump Built His Business Empire
→ Mark your confusion. → Purposefully annotate the article (1-2 mature, thoughtful responses per page to what the author is saying) → Write a 250+ word response to the article. How Donald Trump built his business empire by The Week Staff on August 27, 2016 Donald Trump often mentions his "tremendous wealth." How did the Republican nominee amass his fortune? Here's everything you need to know: How did he start out? With a big leg up from his father. Fred Trump made an estimated $300 million building rental apartment villages in New York City's outer boroughs. Donald joined the family business after graduating from business school in 1968, but almost immediately set his sights on more glamorous real estate in Manhattan. In 1971, at the age of 25, he embarked on an ambitious project to replace a crumbling hotel near Grand Central Terminal with a Grand Hyatt. His father was instrumental in the deal: He lent Trump $1 million, guaranteed $70 million in bank loans, and used his political contacts to help his son get the project built. Completed in 1980, the development made Trump millions of dollars, and established him as a player in Manhattan real estate. "I had to prove — to the real estate community, to the press, to my father — that I could deliver the goods," he wrote in his 1987 bestseller The Art of the Deal. What was his next project? Trump used the profits from the Grand Hyatt deal to finance Trump Tower on Fifth Avenue, the 58floor skyscraper where he still lives and bases his organization today. -
We Are America's Travel Industry, A
The Honorable Mitch McConnell The Honorable Nancy Pelosi Majority Leader Speaker of the House of Representatives United States Senate United States House of Representatives Washington, DC 20510 Washington, DC 20510 The Honorable Charles Schumer The Honorable Kevin McCarthy Minority Leader Minority Leader United States Senate United States House of Representatives Washington, DC 20510 Washington, DC 20510 March 20, 2020 Dear Leader McConnell, Leader Schumer, Speaker Pelosi, and Leader McCarthy: We are America’s travel industry, an economic sector that directly employs 9 million American workers and supports a total of 15.8 million jobs. The travel and tourism industry—including but not limited to transportation, lodging, recreation and entertainment, food and beverage, meetings, conferences and business events, travel advisors, destination marketers—is comprised of businesses of all sizes, but the vast majority, 83%, are small businesses. Together we are grappling with the immediate and devastating impact of the current health crisis. Furloughs of American travel workers are happening right now. Travel to and within the United States has essentially ground to a stop due to the actions needed to halt the spread of coronavirus. Aggressive financial relief is needed immediately. Taking care of our employees will always be our top priority, but the hard fact is we cannot continue supporting them through this disaster without relief. To that end, we greatly appreciate and strongly support provisions in the ‘‘Coronavirus Aid, Relief, and Economic Security Act’’ that provide: • $300 billion for enhanced Small Business Administration (SBA) loans distributed through an expedited process and can be partially forgiven for employee retention; and • Tax relief to mitigate economic losses, including deferral of tax liability, extension of the Net Operating Loss deduction, and delay of estimated tax payments. -
Managed Approach to RF System Deployment a Six Sigma Effort
Michael Asmussen 3/20/2018 Introduction Motivation: RF systems are perceived as difficult to plan, install, and operate. No metrics used to qualify reliability. Goal: Attempt to make RF deployments a predominately engineered solution. Insights from 7 years of RF backbones Notion of QUALITY has always been subjective – no metrics! RF Site Surveys (“Ping Test” are KEY but don’t paint the whole picture) SNEEZER SURVEY FOR CROWDED AREAS! No 3D models during deployment Missing visualization of obstructions or patterns 3D modeling IS MORE than a marketing feature Insights from 7 years of RF backbones Case Studies have shown that root causes of Deep Mesh problems are often beyond a technology limitation Cleveland University (radio in drip pan, not wifi) Grand Hyatt Washington DC (Saflok config) Terranea (Pan merge/size) Finding weak RF backbone areas A way to MEASURE RF quality FLQ = Full Link Quality A measure of systems availability based on total engineered rooms (this measures installation progress). CLQ = Conditional Link Quality A measure of communication quality for all rooms currently communicating (this describes environmental aspects) FLQ and CLQ Definition RFLQ / RCLQ (BLUE): RECEIVED (Down Link) CFLQ / CCLQ (YELLOW): CONTROL (Up Link) TFLQ / TCLQ (GREEN): TOTAL (R X C) FLQ and CLQ Definition LOW RFLQ = Received Full Link Quality Installers or Customer Service should be consulted to improve FLQ LOW RCLQ = Conditional Link Quality An Application Engineer or an experienced / well-seasoned DMN installer should be -
ADVANCING OUR PURPOSE of CARE: Diversity, Equity and Inclusion at Hyatt
ADVANCING OUR PURPOSE OF CARE: Diversity, Equity and Inclusion at Hyatt 1 A MESSAGE FROM HYATT’S LEADERSHIP Over the past six decades, while expanding to almost 70 countries on six continents, Hyatt has embraced the unique experiences and perspectives of its colleagues and guests and celebrated the diversity of the communities in which it operates. Our purpose is to care for people so they can be their best, and that means providing a truly inclusive experience and making a difference in the lives of everyone we touch. From the Hotel of Hope – the only hotel in Atlanta to welcome Rev. Dr. Martin Luther King, Jr. and the Southern Christian Leadership OUR PURPOSE Conference in 1967 – through our efforts today, we recognize that We care for people so they can we have an opportunity and obligation to support actions that be their best. contribute to a more diverse, equitable and inclusive society where our colleagues and guests feel welcome, always. OUR VISION We know there is more to be done and we remain focused on actions A world of understanding that support our vision of a world of understanding and care. At and care. the heart of these efforts is our belief that systemic change comes through deliberate communication of who we are, what is important to us as an organization and the actions we are taking to drive OUR MISSION change. That is why we are pleased to share Hyatt’s first Diversity, To deliver distinctive experiences Equity and Inclusion (DE&I) report and public disclosure of our for our guests.