JAL BOARD GOVT. OF NCT OF DELHI SUMMER ACTION PLAN 2021

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Page 1 of 32 INDEX

S. No Contents Page No.

1 Production of Potable Water 3

2 Provision of Piped Water Supply network in Un-authorized/Regularized Colonies 4 and JJ Clusters

3 Distribution and Supply of Potable Water 5

4 Installation of Tube-wells 6

5 Water Augmentation Plan (April 2021 to March 2022) 7

6 Deployment of Water Tankers and Water ATM/E-Piaos 7

7 Water Quality Assurance 11

8 Assembly Constituency-wise Vulnerable Points 12

(i) Water Deficient Areas 13

(ii) Contamination of water 16

(iii) Sewers Overflow 19

9 Complaint Redress Mechanism 21

10 Water Emergencies 22

11 Sewage Treatment 25

12 Revenue Management System 25

13 Rain Water Harvesting 27

14 Water Bodies in Delhi 30

15 Facilitation for Treated Effluent Utilization 30

16 Tips to Conserve Water 32

Page 2 of 32 SUMMER ACTION PLAN-2021

1. PRODUCTION OF POTABLE WATER

▪ Water demand in the city reaches to its peak during the summers. Production of about 935 MGD of potable water is targeted to be achieved during the summer of 2021 by optimizing all the resources.

▪ Additional 116 tubewells will be installed at various locations in Delhi by June 2021 and total of about 4948 tube- wells will be in operation.

▪ Up-gradation of WTPs and associated pumping installations have been taken up through measures like replacement of old pumps/motors, old panels and other E & M accessories for their optimum performance. All preventive maintenance activities for water treatment plants and associated infrastructure including for standby arrangements will be completed by May 2021 and ordinarily there will not be any requirement for shutdown of water treatment plants and associated pumping installations during peak summer months.

▪ Continuous monitoring will be carried out in close coordination with Haryana to prevent shut down of the water treatment plants on account of high level of Ammonia in the raw water.

▪ Stock position of consumables such as disinfectants, coagulants, spares for pumps & motors for all the plants and pumping stations has been reviewed. Adequate availability of stocks of these critical items will be ensured for quality and efficient supply of water during the upcoming summer season.

▪ Details of Water Treatment Plants (WTPs) wise availability and from ground water sources for targeted peak production during the summer season of 2021 are given in Table 1.

Table 1: Targeted Peak Water Production

S. Name of WTP Targeted Production Source of Raw Water Supply No. including Recycling from process waste water (MGD)

1 Chandrawal 95 Wazirabad Pond

2 Wazirabad 132 Wazirabad Pond

3 Haiderpur 231 Delhi Branch/CLC Munak Canal

4 Nangloi 42

5 21 Reclaimed water from Chandrawal Recycling Plant and water from ranney wells/CLC Munak Canal.

6 Dwarka 51 CLC MunakCanal

7 Bawana 20 CLC MunakCanal

8 Bhagirathi 112 Upper Ganga canal

9 Sonia Vihar 141

A Production from 845 WTPs

B Ranney Wells & 90 Sub-surface water Tube Wells

Total (A+B) 935

Page 3 of 32 2. PROVISION OF PIPED WATER SUPPLY NETWORK IN UN-AUTHORIZED/REGULARIZED COLONIES AND JJ CLUSTERS

Piped water supply networks are being provided in un-authorized/regularized colonies in phased manner for improved supply of potable water supply. Piped water supply networks in 1333 colonies have been extended by December 2020. Piped water supply networks have been laid in 32 colonies and will be notified for supply of water on completion of all the works by 30/06/2021. Names of these colonies are given in Table -2. In 38 colonies, works for laying of piped water supply networks are in progress/awarded. Proposal for 24 colonies are in estimate/tender stage. Provision for piped water supply networks in the remaining 107 number of unauthorized colonies will depend on technical feasibility/NOC.

Table-2: List of Unauthorized Colonies which will be notified for piped water supply by 30/06/2021

CE Concerned Colonies

CE (East) SE (East): Nil

SE (NE): 01 No. Name of Colonies 1. Kardam Farm RST Enclave, Johripur Extn., Delhi-94 (Regn. no.1204A) CE (West) SE (West): 01 No. Name of Colonies 1. (Trithankar Nagar , Jain Nagar)(AC-08)

SE (North West): 01 No. Name of Colonies 1. Mamur Pur Krishna Nagar Singhu (Regn No. 153) CE (South) SE (South): 12 Nos. Name of Colonies 1. Nai Basti, (Harijan Basti) Okhla 2. Bhawani Kunj behind Sector D-II, Vasant Kunj, -70 3. J-Block Prem Nagar, Lal Kuan, M.B.Road,Delhi-44 4. Batla House Okhla, Delhi 5. Old Village Jasola Extension, Delhi-44 6. Aali Vihar -(Block A B C D E F G & H ) 7. Old Jasola Village Badarpur N.D-25 8. Jonapur Bhim Basti Pahari, Delhi-42 9. Bhawani Kunj Near Vasant Kunj, Delhi-70 10. Madanpur Khadar Extn., New Delhi-44 11. Okhla Vihar, Jamia Nagar, New Delhi-25 12. Jaitpur Extn.Part-II Badarpur, New Delhi-44 SE (South- West): 6 Nos. Name of Colonies 1. Qutab Vihar Ph-I Delhi-71 2. Goyala Vihar, Najafgarh,Delhi 3. Qutab Vihar Ph-II, New Delhi-71 4. Shyam Kunj, Najafgarh, Delhi-71 5. Pankaj Garden near Ambarhai, Sec-19, Dwarka 6. Vasant Kunj Enclave, B-Block, Mlikapur Kohi, Village Rangpuri

CE (C&N) SE (North): 01 No 1. West Kamal Vihar SE (Central) ): Nil

Page 4 of 32 CE (Water) PPP Project Areas: 10 Nos. Project Name of Colonies: 1. Saiduljaib Extn., J Block, Prayavaran Complex, Delhi-30 (Regn No. 1415) 2. Sultan Apartment, Gali No.2, SaidullaJaib, M.B. Road, Delhi-30 (Regn No. 374) 3. Anupam Garden, Delhi-68 (Regn No. 519) 4. Neb Sarai Extn.Area Delhi-68 (Regn No. 978) 5. Neb Valley IGNOU Road, Neb Sarai, Delhi-68 (Regn No. 1119) 6. Saidulajaib Extn., Kohinoor Enclave, M.B.Road, Opp. CISF Complex. (Regn No. 1446) 7. Neb Sarai New Delhi 68 (Regn No. 108-(ELD)) 8. Saidulajaib Village Residance Welfare Association New Delhi (Regn No. 114-(ELD)) 9. Neb Sarai Extn. Area New Delhi 68 (Regn No. 31-(LOP) 10. Baba Hari Dass Nagar, Tikri Border( 775)

▪ All the JJ clusters have the facility of drinking water through public water hydrants/ water tankers. Works for piped water supply networks with individual water connections in JJ clusters will be taken up in phased manner as per the policy approved by the Government. DUSIB handed over Squatters Rehabilitation Colonies (SRC) on “As is, Where is Basis”. DJB is taking up for the matter of piped water supply in such colonies taken over from DUSIB. Scarcity of drinking water, if any, in these areas during the peak summer will be addressed in coordination with the area representatives /MLAs.

3. DISTRIBUTION AND SUPPLY OF POTABLE WATER

▪ Annual flushing of all the water storage structures like underground reservoirs/surface ground reservoirs for distribution of potable water, preventive maintenance of equipments, minor/major repair and replacement works including for standby arrangements shall be completed by June 2021. It will be ensured that all the pumps at Booster Pumping Stations are in working conditions.

▪ Details of UGR-BPS which will be commissioned by June 2021 are given in Table 3 which will benefit the colonies/ areas under their command with improved supply of water.

Table-3: UGR-BPS to be commissioned by June 2021

S.NO. Name of UGR-BPS Storage Supply Capacity Assembly Constituencies with Capacity (MG) (MGD) Colonies/Areas benefited

1 Construction of 26.80 ML 5.90 17.70 Constituency covered: capacity UGR/BPS at Sonia 1 Karawal Nagar Vihar. 2 Mustafabad (Commissioned in March-21)

2 Construction of 29.50 ML 6.50 19.50 1.Mundka Constituency capacity UGR/BPS at Mundka 2.Part of Vikaspuriconstituency 3.Part of Constituency

3 25 No. Gali BPS Tughlakabad 0.10 As per availability Sangam Vihar (AC-49) Ext., Sangam Vihar of water/ site (The work has not be completed due to requirement. lockdown and Covid-19 situation. It may be commissionedby August 2021)

4 OHT Deoli BPS, Deoli Village 0.05 --do-- Deoli (AC-47) (The work has not be completed due to lockdown and Covid-19 situation. It may be commissionedby August 2021)

Page 5 of 32 ▪ Intensive patrolling and repairs of leakages in the transmission and peripheral water mains are planned and executed before onset of summers. This will minimize/prevent shut down of the system from the water treatment plants during summer.

▪ To minimize physical losses and contamination of water, old water pipe lines have been replaced, minor/major leakages have been repaired and new water pipe lines have been laid for water distribution network. Preventive maintenance works and rational distribution of water would result in improved supply of water in colonies/areas during the upcoming summer season.

▪ Information about area wise time for supply of water will be made available on DJB website.

4. INSTALLATION OF TUBE-WELLS

· In order to supplement water availability in the water deficient areas, 4832 numbers of tube-wells are functioning and 116 numbers of new tube-wells will be installed by June, 2021. Details are in Table-4.

Table-4 : Details of Tube-Wells

S. CE Concerned Number of Number of Divisions wise details for Additional Tube-Wells No. functional Additional Tube- tube wells wells

1 CE (WW) 160 22 Palla: 12 Haiderpur: 05 Chandrawal: 03 Sonia Vihar; 02 2 CE (West) 569 20 AC-24 (): 04 AC-25 (Moti Nagar): 07 AC-26 (Madipur): 02 AC 28 (Hari Nagar): 05 AC-30 (Janak Puri): 02

3 CE (C&N) 594 01 North-II = 01 Nos AC 18 (): 01

4 CE (East) 156 11 North East-I: 04 Nos. AC 63 (Seemapuri): 01 AC 68 (Gokulpur): 03 North East-III: 01 No. AC 61 (Gandhi Nagar) - 01 East-I: 04 Nos. AC 56 (Kondli): 04 East-II: 02 Nos. AC 59 (Vishwas Nagar): 02

5 CE (South) 3096 30 South-II: 03 Nos (Commissioned) AC 41 (Jungpura): -02 AC 42 (Kasturba nagar): 01 South-III: 27 Nos (Commissioned) AC 49 (Sangam vihar): 21 AC-47 (Deoli): 06

Page 6 of 32 6 CE (W) Project- 257 32 A total of new 32 Tube wells were installed in Palla 1 area and on different WTPs which will be functional by 30.06.2021. 07 Nos. tube-wells in PPP rebored and made functional in lieu of old tubewells..

Total 4832 116

5. WATER AUGMENTATION PLAN (APRIL 2021 TO MARCH 2022)

· For enhancing the water availability, the department has drawn up a plan for augmentation of drinking water by 53.7 MGD during the year 2021-2022. The break-up is given in table 5:

Table-5: Water Augmentation Plan (April 2021 to March 2022)

S. No. CE Concerned Targeted Water augmentation (MGD)

1 CE (WW) 27

2 CE (West) 5.35

3 CE (C&N) 0.33

4 CE (East) 4.2

5 CE (South) 1.82

6 CE (W) Project-1 15

Total 53.7

6. DEPLOYMENT OF WATER TANKERS AND WATER ATM/ E-PIAOS

▪ Drinking water in areas where piped water supply networks are not in existence and other water deficient areas during the summer is supplied /supplemented by deploying water tankers. An efficient mechanism has been put in place which monitors the movement of Stainless Steel Tankers (SS Tankers) provided with GPS system. Additional information such as exceptional trips, trip diversion, daily & monthly distance report, daily performance report, logical & daily missed trip report, late entry and vehicle history, etc. can also be provided by the monitoring system.

▪ 407 contracted SS water tankers, 440 hired water tankers and 248 departmental SS water tankers i.e. totaling to 1095 numbers of water tankers will be deployed during the peak summers of April to July in 2021.

▪ 8571 numbers of daily supply points for delivery of water through water tankers have been identified for their efficient deployment. Day to day locations of daily supply points could be much higher depending on requirement and schedule for day to day locations of these daily points would be made available on DJB website, which is updated from time to time in consultation with the area MLAs. It makes the tanker delivery service more transparent and ensures efficient delivery of potable water at the designated points, quantity of water to be given at each location, authorized filling of water and optimized use of the tankers fleet, etc. Details of daily supply points are given in table 6:

Page 7 of 32 Table 6: Numbers of daily supply points for deployment of Water Tankers

Division Assembly Constituency Number of Daily Supply Point CE (WEST)

EE(W)-I (AC-27) 10

Hari Nagar (AC- 28 10 (AC-29) 10

Janak Puri (AC-30) 14

EE(W)-II Patel Nagar (AC-24) 287 Moti Nagar(AC-25 ) 36

Rajender Nagar (AC-39) 07

EE(W)-III Mundka (AC-8) 220

Uttam Nagar ( AC-32) 236

EE(NW)-I Kirari (AC-09) 1563 Sultanpur Mazra (AC-10) 138

Mangolpuri (AC-12) 06

EE(NW)-II Narela (AC-01) 90 Rithala (AC-06) 108

Bawana (AC-07) 535

Rohini (AC-13) 04 EE(NW)-III Shalimar Bagh (AC-14) 06

Shakur Basti (AC-15) 17

Tri Nagar (AC-16) 08 Wazirpur (AC-17) 49

Sub-Total 3354

CE(C&N)

EE(C)-I (AC-20) 10

EE(C)-II Sadar Bazar (AC-19) 132 (AC-23) 12

EE(N)-I Burari (AC-02) 210

EE(N)-II Badli (AC-05) 188 Model Town (AC-18) 32

Sub Total 584

Page 8 of 32 CE(EAST)

(East)-I Trilokpuri(AC-55) 32 Kondli (AC-56) 27

Patparganj (AC-57) 36

Laxmi Nagar (AC-58) 19 (East)-II Vishwas Nagar(AC-59) 19

Krishna Nagar(AC-60) 25

Shahdara(AC-62) 29 NE-I Seemapuri (AC 63) 53

Rohtash Nagar (AC-64) 43

Gokalpur (AC-68) 89 NE-II Ghonda (AC-66) 03

Mustafabad (AC-69) 90

Karawal Nagar (AC-70) 64 NE-III Gandhi Nagar (AC-61) 37

Seelampur (AC-65) 16

Babarpur (AC-67) 13 Sub Total 595

CE (SOUTH)

EE(S)-I (AC-45) 140

Chhattarpur (AC-46) 1450

Dr. Ambedkar Nagar (AC-48) 20 EE(S)-II Kalkaji (AC-51) 13

Jangpura (AC-41) 8

Kasturba Nagar (AC-42) 2 EE(S)-III Devli, (AC-47) 215

Sangam Vihar, (AC-49) 120

Greater Kailash, (AC-50) 30 EE(S)-IV Tuglakabad, (AC-52) 320

Badarpur,( AC – 53) 102

Okhla, (AC – 54) 118 EE(SW)-I Dwarka, (AC – 33) 112

Page 9 of 32 Palam, (AC – 37) 240

EE(SW)-II Matiala, (AC - 34 ) 155 Najafgarh {AC – 35 (Part)} 85

Bijwasan, (AC – 36) 160

EE(SW)-III Malviya Naga {AC-43 (Part)} NIL R. K. Puram (AC-44) NIL

EE(Dwarka) Matiala {AC-34 (Part )} 45

Dwarka {AC-33 (Part)} NIL Palam {AC-37(Part)} NIL

Bijwasan {AC-36 (Part)} NIL

Sub- Total 3335

CE(Water)/Project

EE(Project) W-I/Malviya Chattarpur (AC-46) 35 Nagar PPP Project Area

EE(Project) W-VII/Vasant R K Puram (AC-44) 4 Vihar PPP Project Area

EE(Project) W-IX /Nangloi Najafgarh (AC-35) 64 & Najafgarh PPP Project Area Matiala (AC-34) 102 Uttam Nagar (AC-32) 14

Vikas Puri (AC-31) 202 Mundaka (AC-08) 282

Sub-Total 703

Grand Total 8571

▪ Depending on the requirement of peak summers in 2021, daily trips of the deployed water tankers will be optimized to supplement drinking water demand in both water deficient areas and in the areas which do not have piped water supply network.

▪ Tanker filling capacity at each filling point location has been optimized. There will be 262 tanker filling hydrants in operation for improved efficiency in deployment of water tankers.

▪ In addition to deployment of water tankers, 262 nos. of Water ATMs and E-Piaos are installed and are in operation for availability of drinking water in deficit areas/ strategic locations.

▪ Central Control Room at DJB Headquarters carries out online monitoring of the movement of water tankers. Complaints can be made on Customer Care Centre at Toll free No. 1916 which is working for 24 x 7.

Page 10 of 32 7. WATER QUALITY ASSURANCE

▪ Delhi Jal Board has 9 laboratories for monitoring the quality of raw water and potable water production at Water Treatment Plants (WTPs) round the clock. Two such laboratories each at Wazirabad, Chandrawal and Haiderpur and one such laboratory each at Nangloi, Bawana and Okhla WTPs. Round the clock quality monitoring of the raw and potable water is carried out by the O & M agencies at Sonia Vihar and Bhagirathi WTPs, which is also regularly monitored by the Treatment & Quality Control wing of DJB headed by Director (T&QC) on daily basis.

▪ It is ensured that water being supplied to the citizen of Delhi is potable & meets the Standards prescribed as per BIS 10500 – 2012 with amendments.

Water samples are collected and tested by the qualified Quality Control personnel under the supervision of ACWAs/CWAs/Director (T&QC). Bacteriological examination is also carried out in routine manner to ensure quality of water supplied. The percentage of unsatisfactory samples during the period 01/04/2020 to 31/10/2020 is well within the range of 0-2% i.e., “Low risk: No action required” as per WHO Guidelines. Details are as under:

Table-7.1: Testing of Water Samples at Consumers’ end by Treatment and Quality Control wing

S. No. Particulars No. of water samples No. found No. found collected satisfactory unsatisfactory

1 On Complaint Basis 1426 758 668

2 On Routine Basis 116323 114817 1506

3 Grand Total 117749 115575 2174

4 Percentage of non-satisfactory -- -- 1.84 samples

5 Permissible limits of percentage of 0-2 % non-satisfactory samples as per the -- -- (Low risk:No action prescribed standards required)

▪ Adequate numbers of Field Testing Kits have been provided to the zonal field staff to test residual chlorine in water samples at the consumers’ ends to ensure quality of water supplied. Details of sampling and Field Testing labs are as under ;

Table-7.2: Water Sampling for Residual Chlorine by Zonal Field Staff

S. No. Chief Engineer Numbers of Water samples tested during the Available numbers of field testing Period from 01/04/2020 to 31/10/2020 kits

Total Satisfactory Unsatisfactory

1 CE(W) 18742 18264 478 27

2 CE(E) 16605 16511 94 60

3 CE(S) 3551 3477 74 51 4 CE(C&N) 4895 4802 93 30

5 CE(Water)Projects 11861 11750 111 45

Total 55654 54804 850 213

Page 11 of 32 ▪ Wherever samples are found unsatisfactory, immediate remedial measures like repair/flushing of water distribution line, repair/replacement of house service connections etc. are done and feedback reports are also being ensured.

▪ For ensuring that the water being supplied at consumers’ end is potable, wholesome and meets prescribed drinking water standards as per BIS 10500 – 2012 with amendments, all the 8 Zonal laboratories have been fully geared up for intensive checking. Water samples are checked on daily basis to ensure adequate surveillance of water quality that is being supplied to the citizens.

▪ Whenever the quality of raw water deteriorates, joint sampling with the concerned agencies is also being carried out to ensure the quality of potable water as per the standards. An outside reputed agency like NEERI has also been engaged for 3rd Party monitoring.

▪ Measures will be taken for intensive as well as extensive water quality surveillance during summer. Quality Control Cell will be strengthened by engaging additional vehicles and staff to enhance the collection of water samples and monitoring/surveillance of quality in entire network of water supply as well as at consumer’s end.

▪ Details of 8 Zonal Laboratories with contact numbers are given in Table – 7.3.

Table – 7.3: Zonal Laboratories of DJB

S. No. Name of Laboratories Command Areas Contact No.

1. Central Laboratory North and Central Delhi & 8447244533 Water Works Wazirabad Rural North

2. Zonal Laboratory, 9650390093 Water Works Okhla

3. Zonal Laboratory, Trans Area 9868831072 Tahirpur,

4. Zonal Laboratory, and Rural North & West 8527592462 Water Works Haiderpur

5. Zonal Laboratory, Rural South & South West Delhi 9650759292 (RWS) 6. Zonal Laboratory, Najafgarh Zone & Nangloi Area 8527592467 Water Works Nangloi

7. Zonal Laboratory, South West Delhi 8527592466 Water Works Dwarka

8. Zonal Laboratory, Narela, Bawana, 8527592463 Water Works Bawana

8. ASSEMBLY CONSTITUENCY-WISE VULNERABLE POINTS

▪ Participative interactive sessions with the Hon’ble MLAs of Delhi have been conducted to receive their feedback and suggestions. Based on the complaints, field experiences during the previous year and feedback/suggestions received critical/vulnerable areas for water deficiency, water contamination and over flow of sewers have been identified. Details are given in Table 8.1, 8.2 & 8.3.

▪ The vulnerable points will be closely monitored. Drinking water in the areas which are likely to face water deficiency during the peak summer will be supplemented by deploying water tankers, rationalization/regulation of valves, installation of additional tube-wells and deployment of water tankers. To redress areas vulnerable for water Page 12 of 32 contamination, measures like replacement of damaged water lines/house service connections, plugging of water contamination points and flushing of water lines have been taken up. Replacement and De-silting of sewer lines and effective pumping from sewage pumping stations will be carried out to address the problems of overflow of sewers. Super Sucker /Suction cum Jetting machines/ Recycler machines shall be deployed for de-silting/removable of blockages in the sewerage system.

Table-8.1: VulnerableWater Deficit Areas

CE Concerned Name of Assembly Constituency Name of colonies/ areas Division

CE (East) EE (E) I Trilokpuri (AC-55) Phase I Pocket V (old flats), 8A DDA Janta Flats Trilokpuri., A-Block New .

Kondli (AC-56) Mulla Colony, A-Block Rajbeer Colony Gali No.1 to 5, B-Block Rajbeer Colony Gali No. 1 to 3,B& D Block Kondli Colony, Gharoli Village, Pandit Mohalla, Nirman Mohalla, Kondli Village.

Patparganj (AC-57) D-Block West Vinod Nagar, Part to Chander Vihar,J & G Block East Vinod Nagar,

Laxmi Nagar (AC-58) H Block Shakar Pur, Bazar Guru Ram Das Nagar A,B & C Block

EE (E) II Vishwas Nagar (AC-59) Gazipur Village, Nallah side gali no. 13 & 14 Vishwas Nagar

Krishna Nagar (AC-60) NIL

Shahadara (AC-62) Sonia Camp, Rajiv Camp, Jawala Nagar, Mukesh Nagar, A Block Vivek Vihar Phase-II,

EE (NE) I Seemapuri (AC-63) Tail end of A-1 Nand Nagari Tail end of D Block Nand Nagari

Rohtash Nagar (AC-64) Tail end of Ram Nagar Extn. Gali No 09 to 13 New Morden Shahdara F&G M.S Park & Subhash Park Extn.

Gokalpur (AC-68) Ambedkar Vihar Ram Vihar Partap Nagar)

EE (NE) II Mustafabad, (AC-69) Shiv Vihar Ph-V, III, II, Mahalaxmi Enclave, Babu Nagar, Prem Nagar, Old Mustafabad etc.

Karawal Nagar (AC-70) Shaheed Bhagat Singh Colony, Mukund Vihar, Prakash Vihar, New Sabhapur Gujran, A-Block Ankur Enlcave, A&F Block West Karawal Nagar, C-Block Dayalpur

EE (NE) III Seelampur (AC-65) Arjun Mohalla Maujpur, Bajrangbali Gali Maujpur, Gali no. 30/8 Zaffarabad

Babarpur (AC-67) Bhatia Gali Maujpur, Vijay Park, Janta Majdoor Colony

CE (West) EE (NW) I Sultanpur Mazra (AC-10) Nil

Kirari (AC-09) Nil

EE (NW) II Rithala (AC-06) Nil

Bawana (AC-07) A & F Block, Shahbad dairy

EE (W) I Rajouri Garden ( AC-27) TC CampRaghubeer Nagar, F & T-Block Vishnu Garden (Partly), Sant Nagar Extn. (Partly)

Page 13 of 32 Hari Nagar (AC-28) Fateh Nagar, KhazanBasti, Nangal Raya, Lajwanti Garden

Tilak Nagar ( AC-29) S-2 Block Old Mahavir Nagar

Janak Puri ( AC-30) D-1 Block Jeevan Park, South Extn. Part-I & II in Uttam Nagar, B & D Block East Uttam Nagar, E Block SitaPuri

EE (W) II Patel Nagar(AC-24) Than Singh Nagar, Baba FaridPuri, Baljeet Nagar, Prem Nagar

Moti Nagar(AC-25) Nil

Madipur (AC-26) Nil

Rajinder Nagar (AC-39) Todapur Village,Inderpuri JJC

EE (W) III Uttam Nagar, (AC-32) T block Part and Parampuripart, Vijay Vihar, B and C1 block Partap Garden

Mundka (AC-08) Nizampur village

CE (South) EE (S) I Mehrauli (AC-45) Mehrauli, Rajokri,Kishangarh

Chhattarpur (AC-46) Maidangari, Asola, Bhati, Aaya Nagar, , Mandi.

Dr. Ambedkar Nagar (AC-48) Raju Park,Jawahar park,Dakshinpuri,Shivpark,Khanpur Extn.,F- block Khanpur,Khanpur

EE (S) II Kalkaji (AC-51) Gali No.6, 7

Jangpura (AC-41) Nil

Kasturba Nagar (AC-42) B-Block, NDSE-II

EE (S) III Deoli, (AC-47) Block- G, K-II, L, L-Ist, L-II, M-Ist Sangam Vihar and Partially Devli Village & Durga Vihar

Sangam Vihar, (AC-49) Block J2B, J-Ist, J-IInd,J-3, I, I-2 & H-16 Sangam Vihar

Greater Kailash, (AC-50) -

EE (S) IV Tuglakabad,(AC-52) Tughlakabad Village & Lal Kuan

Badarpur,(AC-53) Molarband Extn., E & F-Block, Lakhpat Colony & Ekta Vihar

Okhla,(AC-54) Madanpur Khadar & Batla House.

EE (SW) I Palam, (AC – 37) Nanda Block, Bangali Colony , C-2 block Vijay Enclave CT-2 Mahavir enclave , Sani Mohlla Palam ( Partly) Raja Puri Steet No. 3,5,9, B-1 Block Mahu Vihar , T Ext Vishwas Park and E Block Vishwas Park.

Dwarka, (AC - 33 ) Geetanjli Park, Jagadamba Vihar, Madan Puri, Shiv Puri ( Partly)

EE (SW) II Matiala, (AC – 34) Patel Garden,Jain Clony,KhushiRam Park, Bharat Vihar

Bijwasan, (AC – 36) Raj Nagar-II ( Partly),Bijwasan Village, (Partly), RangPuri,

EE (SW) III Malviya Nagar, (AC-43) H and N-Block, Green Park Extn , Part of Masjid Moth village.

R. K. Puram. (AC-44)) Part of Sector-2, R.K.Puram

CE (C&N) EE (Cen) I Ballimaran (AC-22) Premnagar, Nabi Karim, Arakashan road adjoining area

Sadar Bazar (AC-19) Gali Ravidas EE (Cen) II

Page 14 of 32 Karol Bagh (AC-23) Regarpura Gali no. 41 to 50 & Krishan Nagar

EE (North) I Burari (AC-02) Gali No. 32 Chandan Vihar, IP Colony C Block, Gali No. 9 In Burari constituency there is Jagatpur, A Block Ajit Vihar, Himgiri Enclave, D Block Harit alternate day supply from the Vihar. Burari UGR / A-5 UGR. The total demand of this area is about 24MGD and only 11 MGD water is available.

Timparpur (AC-03) Gali No. 12/5 Wazirabad, Gali No. 8 Wazirabad.

EE (North) II Adarsh Nagar (AC- 04 (Part)) Dheer Pur Village

Model Town (AC- 18) Kabir Nagar

Badli (AC-05) Yadav Nagar, Bhalashwa Dairy/RSC

CE (Water) EE (Project) Chattarpur (AC- 46) Indra Enclave, Neb Sarai, Freedom FighterColony Projects W-I - Malviya Malviya Nagar (AC -43) Nil Nagar PPP Project Area Greater Kailash Khirki Extension Mehrauli (AC -45) Nil

EE (Project) R. K. Puram. (AC-44) PoorviAparmentVasant Vihar W-VII- Vasant Vihar PPP Project Area

EE (Project) Vikas Puri (AC-31) Bakkarwala Village W-IX - Nangloi & Najafgarh PPP Project Uttam Nagar (AC-32) Nil Area Matiala (AC-34) Shivpuri , Munirkakunj , Paprawat Village, Durga vihar part 1 and part 2

Nangloi JAT (AC-11) Tail areas of Nihal vihar , Nangloi Jat, Udyog Nagar

Mundka (AC-08) Mundka village , Nilwal, Tikri

Page 15 of 32 Table-8.2: Vulnerable Area for Water Contamination

CE Name of Division Assembly Constituency Name of colonies/ areas Concerned

CE (East) EE (East)- 1 Trilokpuri(AC-55) Trilokpuri Block No.17, Pocket 2 Mayur Vihar Phase 1 & Village kotla, 31-Block Trilokpuri

Kondli (AC-56) Block -4,5&10 Khihripur, Mulla Colony,Rajbeer Colony Gali No.1 to 5, Block -19 Kalyanpuri, Kondli Village.

Patparganj (AC-57) B-Block Mandawali Fazalpur Gali No.11 to 16, Transformer Wali Gali West Vinod Nagar, Gali No.8 A-Block West Vinod Nagar, D& E Block East Vinod Nagar, Patparganj Village, F Block .

Laxmi Nagar (AC-58) A Block Ganesh Nagar-II, Krishna Puri Mandawali, F Block Mangal Bazar.

EE (East)- II Vishwas Nagar (AC-59) Vishwas Nagar nallah side gali No. 13,14

Krishna Nagar (AC-60) NIL

Shahadara (AC-62) NIL

EE (NE) I Seemapuri (AC-63) F-Pocket GTB Enclave

Rohtash Nagar (AC-64) Gali no- 25 Ram Nagar

Gokalpur (AC-68) Nil

EE (NE) II Ghonda (AC-66) Nil

Mustafabad (AC-69) Nil

Karawal Nagar (AC-70) C-Block Dayalpur

EE (NE) III Gandhi Nagar (AC-61) Kailash Nagar Gali no. 15, Dharmpura, West Old Seelampur, Ajeet Nagar

Seelampur (AC-65) Krishna Gali No. 7 Maujpur, Puri and Mata Gali Maujpur, Saidiya Masjid Road Chauhan Bangar, Gali No. 1 Brahmpuri

Babarpur (AC-67) Nil

CE (West) EE (NW) I Sultanpur Mazra (AC-10) Nil

Kirari (AC-09) Nil

Mangolpuri(AC-12) Nil

EE(NW) II Rithala (AC-06) Nil

Rohini (AC-13) Nil

Bawana (AC-07) JJR pockets Sector-20 Rohini

EE(NW) III Tri Nagar (AC-16) Nil

Page 16 of 32 Wazirpur (AC-17) Nil

EE (W) I Rajouri Garden ( AC-27) B1-Block Vishnu Garden, Sant Nagar Extn., Transit Camp, Khyala Village, Maddiwaligali VishnuGarden

Hari Nagar (AC-28) Fateh Nagar, Nangal Raya, M-Block Hari Nagar, 2- Block Subhash Nagar

Tilak Nagar ( AC-29) Krishna Park (partly), S-2 Block Old Mahavir Nagar

Janak Puri ( AC-30) B & D Block East Uttam Nagar, A1 Block

EE (W) II Patel Nagar (AC-24) , Ranjeet Nagar,

Moti Nagar (AC-25) KaramPura, Ramesh Nagar

Madipur (AC-26) MadiPur JJC , B Block Tagore Garden Extn

Rajender Nagar (AC-39) PanditMohalla, HoliChowkDasgharaVillage, WZ 11 Todapur Village, Near Dispensary NarainaVillage

EE (W) III Mundka (AC-08) Nil

Uttam Nagar (AC-32) C and D block BhagwatiVihar,Subash Park Matiala road

CE (South) EE (S) I Mehrauli (AC- 45) NIL

Chhattarpur (AC-46) NIL

Dr. Ambedkar Nagar (AC-48) NIL

EE (S) II Kalkaji (AC-51) Gali no.13, Govind Puri

Jangpura (AC-41) Bhagwan Nagar

Kasturba Nagar (AC-42) NIL

EE (S) III Devli (AC-47) Block No. 17 DakshinpuriExtn.

Sangam Vihar (AC-49) NIL

Greater Kailash (AC-50) NIL

EE (S) IV Tuglakabad (AC-52) Pul Pehladpur, Okhla Industrial Area.

Badarpur (AC-53) Badarpur Village, Molarband Extn., DDA Flats Badarpur.

Okhla (AC-54) NIL

EE (SW) I Palam (AC – 37) Nanda Block, Bangali Colony , C-2 block Vijay Enclave CT-2 Mahavir enclave , Sani Mohlla Palam ( Partly) Raja Puri Steet No. 3,5,9, B-1 Block Mahu Vihar , T Ext Vishwas Park and E Block Vishwas Park.

Dwarka (AC – 33) Geetanjli Park, Jagadamba Vihar, Madan Puri, Shiv Puri ( Partly)

EE (SW) II Matiala (AC – 34) Jain Colony (Partly)

Bijwasan (AC – 36) Raj Nagar -II(Partly)

Page 17 of 32 EE (SW) III Malviya Nagar (AC-43) Gulmohar Enclave DDA Flats, Church Gali Masjid Moth, Uday (AC-43) Park

R. K. Puram (AC-44) B-Block, Nanakpura, Part of DDA Flats

CE (C&N) EE (Cen) I Ballimaran (AC-22) Nil

Sadar Bazar (AC-19) East Gali no. 9 EE (Cen) II

Karol Bagh (AC-23) Nil

EE (North) I Burari (AC – 02) Mukund Pur Part –II, Samta Vihar, Harit Vihar, Burari Garhi

Timparpur (AC – 03) Nil

EE (North) II Adarsh Nagar (AC- 04) Nirankari Colony, G-Block Jahangirpuri,MCD Flat Jahangirpuri

Badli (AC- 05) Bhalashwa Dairy, Rajeev Nagar

Model Town ( AC- 18) Rana Pratap Bagh

CE (Water) EE (Project)W-I Malviya Nagar (AC -43) Mohalla Jahnpanah, Kumhar Basti, Hauz Rani, H and F Block Projects -Malviya Nagar PPP Project Area Chattarpur (AC-46) Nil

GK-I (AC -50) Nil

Mehrauli (AC-45) Nil

EE (Project)W- Uttam Nagar (AC-32) Deepak vihar extension ,R3 block nawada housing complex IX -Nangloi & Najafgarh PPP Project Area Najafgarh (AC-35) Nil Matiala (AC-34) Nil

Nangloi JAT (AC-11) Udyog Nagar

Mundka (AC 08) Nangloi Ext. Nangloi JJC, Mundka Village, Veena Enclave

EE (Project)W- Vasant Vihar ( AC-44) Vasant Enclave Janta Flat VII Vasant Vihar PPP project area

Page 18 of 32 Table-8.3: Vulnerable Areas for Overflow of sewers

CE Name of Division Name & Number of Name of colonies/ areas Concerned Assembly Constituency)

CE (East) EE (E) I Trilokpuri(AC-55) Chilla Village, 31-32 Block Trilokpuri.

Kondli (AC-56) Block 4,5,9 &10 Khichripur , Block 11,12,13 &15 Kalyanpuri, Durga Puri Dallupura & Gali No.1 to 4 Mulla Colony, Pocket A1 &A2 Mayur Vihar Phase-III

Patparganj (AC-57) Mandawali Village, D-Block West Vinod Nagar, E-Block West Vinod Nagar, B-Block Mandawali Fazalpur, Railway Colony Mandawali, Shankar Marg Mandawali. Patparganj Village, Khichripur Colony, East Vinod Nagar, Khichripur Village.

Laxmi Nagar (AC-58) Himachal Mohalla Mandawali, WB Block Shakar Pur, F Block Mangal Bazar, Guru Angad Nagar Extn.

EE (E) II Vishwas Nagar (AC-59) NIL

Krishna Nagar (AC-60) NIL

Shahadara (AC-62) Bihari Colony, Bhola Nath Nagar, Jawala Nagar, Friends Colony Indl. Area, Jhilmil Indl. Area

EE (NE) I Seemapuri (AC-63 ) Part of F-Pocket, GTB Enclave

Rohtash Nagar (AC-64) C- Block Welcome JB-2 welcome

Gokalpur (AC-68) NIL

EE (NE) II Ghonda (AC-66) Gamri Extension, Jagjeet Nagar, Kartar Nagar, A&B Block Bhajanpura etc.

EE (NE) III Gandhi Nagar (AC-61) New Seelampur G & H Block, Old Seelampur, Raghubarpura-II, Saraswati Bhandar Gandhi Nagar, Satnarayan Mandir Gali and adjoining area, Ajeet Nagar, West Azad Nagar , Shankar Nagar, Chand Mohalla,

Seelampur (AC-65) Vijay Mohalla, Chauhan Bangar Gali No. 26, Chauhan Bangar Gali No. 15 & 16, E & F Block.

Babarpur (AC-67) NIL

CE (West) EE (NW) II AC-07(Bawana) Nil

EE (NW) III Tri Nagar (AC-16) Nil

EE (W) I Rajouri Garden (AC-27) Khyala Village, Vishnu Garden

Hari Nagar (AC-28) Nangal Raya, Fateh Nagar, B1 JanakPuri

Tilak Nagar (AC-29) C Block Khayla, Mahavir Nagar

Janak Puri (AC-30) Dayal Sir Road Uttam Nagar, Mahavir Enclave Part-II & III, SitaPuri

EE (W) II Patel Nagar (AC-24) Baba FaridPuri , Prem Nagar, Shadi Kham Pur Village

Moti Nagar (AC-25) Rama Road, , MansaroverGarden, Sudarshan Park, Madipur (AC-26) MadiPur Village & JJC, PaschimPuri, Raghubir Nagar

Page 19 of 32 Rajender Nagar (AC-39) Inderpuri , Naraina Village

CE (South) EE (S) I Mehrauli (AC- 45) NIL

Chhattarpur (AC-46) NIL

Dr. Ambedkar Nagar (AC- NIL 48)

EE (S) II Kalkaji ( AC-51) Govind Puri Gali No. 13

Jangpura ( AC-41) Bhagwan Nagar

Kasturba Nagar (AC-42) Maidan Garhi

EE (S) III Deoli (AC-47) Block No. 4 & 6 DakshinpuriExtn.

Sangam Vihar (AC-49) NIL

Greater Kailash (AC-50) A,B,C,D slum DDA flats Kalkaji & Chirag Delhi (Partially)

EE (S) IV Tuglakabad (AC-52) Tughlakabdad & Pul Pehladpur

Badarpur (AC-53) Badarpur Village

Okhla (AC-54) NIL

EE (SW) I Palam (AC-37) Vishwas Park, Nanda Block ,C-2 Block Mahavir Encalve ,

Dwarka (AC – 33) J block , Dayal Park, Geetanjali Park,

EE (SW) II Matiala ( AC – 34) Nanhey Park, Shukhi Ram Park

Bijwasan(AC – 36) Raj Nagar-II, Bharthal Village

Najafgarh (AC – 35) NIL

EE(SW)-III Arjun Nagar near Shiv mandir, B-4/35, Enclave, A- Malviya Nagar (AC-43) 2/90, Safdarjung Enclave,Gali No.2, Hardev Puri, Hauz Rani near Ravi Das Mandir, B-Block Malviya Nagar

R.K. Puram AC-44 D-2/A Flats,Nanakpura, Adarsh Basti Mohammadpur, Munirka village , Sector-1 1001 to 1005 R.K.Puram, Sector-4 near Ramjas School, R.K.Puram , Sector-7, R.K.puram near house no. 99

CE (C&N) EE (Cen) I Chandni Chowk (AC-20) Nil

Matia Mahal (AC-21) Sita Ram Bazar

Ballimaran (AC-22) Sadar Bazar, Qutub road

EE (Cen) II Sadar Bazar (AC-19) Nil

Karol Bagh (AC-23) Subhash Mohalla

EE (North) I Timparpur (AC–03) Bhim Gali Malka Ganj, Gali Chakki Wali main road Malka Ganj.

EE (North) II Adarsh Nagar (AC-04) A, G, H Block Jahangir Puri

Badli (AC-05) J & K Block Jahangir Puri, Bhalswa Village

Page 20 of 32

i. Central Control Room: 1916/1800117118 (Toll Free). ii. For illegal boring Phone no. 23513073 & 23538495. iii. Three Call Centres are working for the areas under the Malviya Nagar, Vasant Vihar, and Nangloi/Najafgarh PPP Projects:-

1. Malviya Nagar Call Centre : 8427312731 (Toll Free) 2. Vasant Vihar Call Centre : 18001037232 (Toll Free) 3. Nangloi/Najafgarh Call Centre : 18001217744 (Toll Free)

F. Statics of Complaints:

Details of resolved complaints related to no water, contaminated water & sewer blockages for the period from 01/04/2020 to 31/10/2020are given in Table-9.

Table-9: Statics of Complaints

Particulars Complaints received Complaints resolved % age of resolved complaints

CE(S) CE CE(E) CE(W) CE(W) CE(S) CE CE(E) CE(W CE(W) CE(S) CE CE(E) CE(W) CE(W) (C/N) Proj (C/N) ) Proj (C/N) Proj

Water 2486 2137 11413 9878 2765 2486 2126 11394 9862 2733 100.0 99.49 99.83 99.84 98.84 Contamination 0

No Water 17656 4689 11539 21101 10958 17653 4655 11531 21092 10937 99.98 99.27 99.93 99.96 99.81

Sewer 21624 5459 22735 26705 0 21596 5423 22614 26605 0 99.87 99.34 99.47 99.63 0 Blockage

Total 41766 12285 45687 57684 13723 41735 12204 45539 57559 13670 99.93 99.37 99.68 99.78 99.61

▪ Redressal of Complaints will be monitored at the level of Chief Engineers to ensure that these are resolved in an effective manner for increased satisfaction level of the consumers.

10. WATER EMERGENCIES:

• Water emergency control rooms situated at strategic locations to cover all parts of the city are working round the clock for day-to-day complaint redressal. These emergency control rooms are strengthened by deploying adequate staff, communication facilities and efficient mechanism for addressing and monitoring of complaints. Details of Telephone numbers of Divisional Officers and water emergencies are given in Table- 10.1.

• Superintending Engineers/Joint Directors (Revenue) have been appointed as Nodal officers for effective monitoring on functioning of water emergencies. Details are given in Table -10.2.

• Enforcement Department would be carrying out surprise checks at the control rooms and at the consumers’ end to verify timely redressal of complaints and deployment of water tankers.

• Senior Officers will also carry out surprise inspections of Water Emergencies from time to time to ensure their efficient working for optimum delivery.

▪ Instructional Orders have been issued from Member (A) to ensure completion of all preventive maintenance works, adequate availability of chlorine, alum etc, i.e. inputs required to ensure purification of water, proper water quality assurance, ensuring proper functioning of Water Emergencies & Central Control Room, efficient deployment of water tankers, etc. to meet the challenges of peak summer season.

Page 22 of 32 Table- 10.1: Telephone numbers of Divisional Offices

CE Name of Division Name of Water Emergency Name of EE Tel No. Mob. No. Concerned

CE (East) EE (E) I Mandawali Sh.Pratap Singh 22727815 9650097878

EE (E) II Jagriti SPS Sh.Vijay Sagar 22517270 7065207929

EE (NE) I Loni Road Sh. U.R. Tripathi 22130695 9650290733

EE (NE) II Sh. Sukhpal Chauhan 22584843 9650291065

EE (NE) III Yamuna Vihar Sh Bijender Kumar 22596645 9650291457

CE (West) EE (NW) I MangolpuriWater Emergency Sh. Himanshu Agarwal 27915965 9650291104

EE (NW) II Holambi Kalan Sh. SudhirKumar 27851040 9650291444

EE (NW) III Sh. Mukesh Jindal 27304080 9650291130

EE (W) I Shivaji Enclave Sh. Ashok Kumar 25193140 8800094950

EE (W) II Water Emergency, Sh. Trilok Chand 25913870 9650291212 Road No-41 West Punjabi Bagh

EE (W) III PaschimVihar Sh. Ramesh KumarGupta 25471004 9650591677

CE (South) EE (S) I Water Emergency B-1 Vasant Sh. Satish Kumar 29552688 9650291596 Kunj and 100 foota road Chhattarpur

EE (S) II Jal Sadan Water Emergency Sh. S.Ghulam Sajjad 29811558 9650291169

Giri Nagar Water Emergency Sh. S.Ghulam Sajjad 29811558 9650291169

EE (S) III Greater Kailash-I Sh. L.L. Meena 29233037 9650291590

EE (S) IV O.H.T., Okhla Ind. Area Phase- Sh. RajeevKumar Gupta 26388976 9650290806 II, New Delhi-20

EE (SW) I D- Block, Janak Puri Sh. Munish Kumar 25547658 9650291227

EE (SW) II Vasant Kunj Sh. S. K. Ohlan 65544243 9650290844

EE (SW) III R.K .Puram Sh. N. K. Khare 26167618 9650291085

EE (Dwarka) CT-2 Madhu Vihar sector -3 Sh. S. N. Prasad 25634274 9650291221 Dwarka

CE (C&N) EE (Cen) I I.P. Water Emergency Sh. PritiPant 23370911 9650290830 23378761

ChandrawalWater Emergency Sh. PritiPant 23814338 & 9650290830 23810939

EE (Cen) II Idgah Sh. PritiPant 23537397 9650290830 23677129

Burari Water Emergency S.K Singh 27617609, 9650291378 EE (North) I 27619244

EE (North) II Kewal Park S.K Singh 27677877 9650291378

Page 23 of 32 CE (Water) Malviya Nagar Malviya Nagar UGR Sh.Mathew George 23681009 9650291581 Projects PPP Project Area

Vasant Vihar PPP Vasant Vihar Sh. Anil Kumar 29818410 9650290848 Project Area

Nangloi & Nangloi Sh.Nareshkumar Dargan 8527995817, 9650290803 Najafgarh PPP 8527995819 Project Area 18001217744

Najafgarh Sh.Nareshkumar Dargan 8527995818 9650290803 18001217744

Table-10.2: Nodal Officers for Water Emergencies/Control Rooms

S.N Name of Nodal Officer & Designation Mobile No. Name of Water Emergency/Control o. Mobile Number Rooms

1 Sh. Harish Chander EE(RWH)-I 9650094544 Mangol puri OHT

2 Sh. PankajKumar Gupta EE (Project) Water-VIII 9650291494 Holambi Kalan

3 Sh. R. P. Singh SE (North East) 9650290841 Jagriti SPS

4 Sh. Mukesh Jindal SE (North West) 9650891130 Janakpuri D Block

5 Sh. P.K. Tyagi SE(Dr) 9650291385 I.P. PumpingStation

6 Sh. Dalbir Singh SE (West) 9650290773 Najafgarh & Nangloi PPP Project Area

7 Sh. S. K. Dahiya SE (South-West) 9650291401 Jal Sadan/G.K.-II

8 Sh. Praveen Kumar Jain SE (Project ) Water-II 9650290750 Idgah (SPS)

9 Sh. Promod KumarJain SE (Project) Water-V 9650291593 Burari

10 Sh. MukulBandula SE (Project) Water-IV 9650305656 Ashok Vihar

11 Sh. Anil Kumar Arora SE(E&M) W&S-I 9650290908 Kewal Park

12 Sh. Anil Bharti SE (Project) Water-I 9650291619

13 Sh. Radhey Shyam SE (East) 9650291118 Shivaji Enclave

14 Sh. B.P. Saraswat SE (Dr.) Project-IV 9650894421 Mandawali

15 Sh. Bahadur Sngh Rawat EE (EAP)-I 9650094468 Vasant Kunj

16 Sh. RavinderKumar Lakhera SE (Vigilance) 9650838989

17 Sh. Sandeep Kapoor SE (E&M) WW, HP 9650291464 R.K. Puram

18 Sh. Praveen Kumar Gupta SE (E&M) W&S South- 9650291505 Chandrawal II

19 Sh. V.P. Gunjiyal SE (SDW) II Rithala 9650900734 Greater Kailash

20 Sh. Anil Kumar Sharma SE (Dr) Project-V 9650291103 CT-2, Madhu Vihar Sect. 03 Dwarka

21 Sh. K.C. Meena SE (SDW)-IV 9650291363 Chattarpur

Page 24 of 32 22 Sh. Pawan Kr. Sharma SE (North) 9650300144 Loni Road

23 Sh. Adarsh Kumar EE (C) Dr. XII 9650394930 Punjabi Bagh

24 Sh. K.K. Harit EE (C)Dr.-III 9650290999 Yamuna Vihar

25 Sh. PankajAtray SE (Dr.) Project-II 9650573355 Giri Nagar

26 Sh. Bhupesh Kumar SE (SDW) I 9650291577 Centre Control Room (HQ) Ph-II

27 Sh. Suresh Karketta SE (E&M) W.C. 9650291656 Vasant Vihar PPP Area Call Centre

28 Sh. GajenderTomar SE (Dr.) Project -I 9868127408 Malviya Nagar UGR Filling Point under PPP Area Call Centre

11. SEWAGE TREATMENT

▪ About 570 MGD treatment of sewage has been targeted in June 2021. Preventive maintenance of process units & equipments, minor/major repair works will be completed by May 2021 to ensure that all the pumps at Sewage Pumping Stations are in working conditions. Collection and treatment of sewage will progressively increase with completion of Interceptor Sewer Project and laying of sewer lines in un-sewered areas. This would minimize blockages in sewers and will result in improved sanitation conditions in the areas.

12. REVENUE MANAGEMENT SYSTEM

I. Revenue Management System (RMS) Portal (www.djb.gov.in)

· Delhi Jal Board has inatroduced a new Revenye Management System (RMS) to provide more convenience, information and facilities to its consumers wherein complete interconnectivity of zonal offices with the central server has been established to provide online transactions, real-time update of consumer request, billing and payment records, online requests for different matters, tracking and resolution of requests and grievances etc. The zonal offices have a consumer-friendly environment and there is transparency and timely action at the zonal level. The RMS Portal has been provided w.e.f. 25th September, 2012 on Customer Portal www.djb.gov.in and RMS Portal Like is available on DJB website www.delhijalboard.nic.in. The portal provides different online facilities to the consumers such as application for new water connection, mutation, re- opening, disconnection, apply for RWH adequacy certificate, apply for DJB tanker, permission for bore-well, online payment through net banking, debit/credit cards and registration of grievances etc. A document containing Frequently Asked Questions (FAQs) has been uploaded to answer general queries of the consumers. Further, suggestions are always welcome.

II. Launch of Android Based Mobile Tablet:

· Android based mobile tablet has been launched for online spot-reading, capturing of image of water meter and bill generation by the Meter Readers in all zones including PPPs area.

· In addition to Online Revenue Management System, DJB had launched a Mobile App (M-Sewa) which facilitates consumers to generate water bills at their own.

Page 25 of 32 Page 26 of 32 13. RAIN WATER HARVESTING

▪ The notification dated 28.07.2001 on modifications/ additions in the Building Bye- laws, 1983 by Ministry of Urban Development Govt. of , provides for mandatory installation of Rain Water Harvesting system in all new buildings of plots of 100sqm and above. Modifications/additions are as under;

Clause 22.4 Part –III (Structural Safety and Services) of the Building Bye-laws, 1983;

22.4.1 Water harvesting on plots of 100 sq. mtrs and above will be mandatory. The plans submitted to the local bodies shall indicate the system of storm water drainage along with points of collection of rain water in surface reservoirs or in recharge wells. These provisions will be applicable as per the public notice (s) of Central Ground Water Authority issued from time to time.

22.4.2 All building having a minimum discharge of 10,000 litres and above per day shall incorporate waste water recycling system. The recycled water should be used for horticultural purposes.

▪ To enhance implementation of rain water harvesting in the existing buildings as well, Tariff regulations of Delhi Jal Board provide rebate and penalties in water bills for implementation and non-implementation rain water harvesting system. A rebate of 10% in the water bills is given to the consumers having plot size of 100 sqm and more on having adequate and functional rain water harvesting systems. Penalty (water bill is increased 1.5 times) is levied in water bills of the consumers on plot size of 500 sqm and more, who do not have adequate functional rain water harvesting systems. Run off from the roof top catchment area is considered for retention capacities of rain water harvesting chambers for the purpose of ground water recharge and the capacity in general is worked out as 2 cubic meter for 100 square meter of roof top area. It is also considered that above mandatory provision for DJB consumers in respect of RWH system is not applicable in the areas where ground water levels are shallower than 5 meters. Rebate to the extent of 15% in total bill amount is given if both the systems i.e. rain water harvesting system and waste water recycle system have been setup and are functional.

▪ To encourage installation of Rain Water Harvesting structure by domestic consumers having plot area of 500 sqm or more, Delhi Jal Board has approved as “Scheme for Grant of Financial Assistance” to these consumers (including Group Housing Societies) for construction of Rain Water Harvesting structures. Financial Assistance to a maximum of 50% of total cost of Rain Water Harvesting structure or Rs. 50,000/-, whichever is less would be given to the consumer by DJB. Detailed guidelines in this regard are being issued separately by the RWH of DJB. In view of this scheme and to enable domestic consumers who have not installed functional Rain water harvesting structure, levy of Rain Water Harvesting penalty has been deferred till 31.03.2020. In this regard, public notice has already been issued in leading newspapers:

Page 27 of 32 Page 28 of 32 ▪ Simplified designs for recharge chambers for rain water harvesting are given in Figure 1. Details are also made available on DJB websitewww.delhijalboard.nic.in for public facilitation.

Suggestive dimensions for Recharge Chambers

S Plot Roof-Top Required Rectangular Circular No Area Area Capacity {length (L) X breadth (B) X depth (sqm) (sqm) (cum) (D) in meters} Diameter (Ø) (internal) in Depth (D) in meters meters

1 100 90 1.8 1.2X 1.2 X 1.25 1.2m (4 ft) 1.6

2 200 150 3 1.2 X 1.2 X 2.1 1.5m (5 ft) 1.7

3 300 225 4.5 1.5 X 1.5 X 2.0 1.5m (5 ft) 2.5

4 400 300 6 1.8 X 1.8 X 1.85 2 structures of size mentioned in Sl. No. 2

5 500 375 7.5 1.8 X 1.8 X 2.30 1 structure of size mentioned in Sl. No. 2 & 1 structure of size mentioned in Sl. No. 3 (i.e. total 2 structures)

Page 29 of 32 i. Note: For working out the storage/retention capacities, depths are to be considered below the invert level of the lowest inlets to the recharge chambers/trenches. Sizes of the recharge structures given above are suggestive only and may vary according to site conditions. They may be changed to suit the available space and one or more recharge structures may be provided subject to the condition that the cumulative capacities are not less than the required capacities. It is to be ensured that recharge structures should become integral part of the rain water conveyance system of the premises. Alternative to suggested filter media may be multiple layers of jute mats in recharge chambers / modular filters in rain water pipes from rooftops with the objective to arrest the silt in the rain runoff generated from the catchments before its percolation into the natural soil strata. No waste water is allowed to be entered into Recharge Structures. For more details, please contact to the office of EE (RWH/GWC), Delhi Jal Board, Room No. 208 and Room No. 11, Varunalaya Phase-I, Karol Bagh, New Delhi-110005, Tel No. 011-23558264, 23678380-82, Extension -227).

14. WATER BODIES IN DELHI

· Due to over exploitation of ground water, the water table has alarmingly gone down in the NCT Delhi. Hence, it is the need of the day to extensively use the rain water to recharge the ground water through natural/artificial water bodies and rain water harvesting structures. The Hon’ble NGT in a matter of OA No. 307/2016 has also directed Govt. of NCT of Delhi, Central Ground Water Authority and Delhi Jal Board to clean, maintain and restore all water bodies which are in existence in NCT of Delhi.

· Delhi Park and Garden Society earmarked 1007 water bodies that existed in Delhi. Some of these water bodies are dried up due to non-availability of water source and due to change in runoff of catchment. Some of these water bodies are contaminated due to inflow of sewage from unsewered in these water bodies.

· DJB has taken up the initiative to rejuvenate existing 240 water bodies at a total cost of 376 crores. Out of these 240 water bodies tenders has already been called for 59 water bodies. Works are already awarded for 22 water bodies and work is presently in progress at 8 sites which are likely to be completed in 6 months in a phased manner.

· DJB is also creating new lakes at the following locations with treatment capacity as mentioned below:

1. Dwarka WTP 2. Timarpur Oxidation Pond 3. Rohini WWTP 4. Nilothi WWTP 5. Pappan Kalan WWTP 6.

· The lakes at Dwarka, Rohini, Nilothi and Pappan Kalan are created by using the treated effluent which was further polished to the standards as mentioned by NGT for water quality in lakes. In a total, around 40 MGD treated effluent is used at these lakes.

· The lakes at Timarpur and Satpula are created by using raw sewage which will be treated to the standards as mentioned by Hon’ble NGT for water quality in lakes. Around 6 MGD raw sewage is used and treated for creating these two lakes.

· The rejuvenation of water bodies and creation of lakes will help in enhancement of ground water recharge and will contribute to fight scarcity of water.

15. FACILITIATION FOR TREATED EFFLUENT UTILIZATION

· To encourage water conservation, public notices has been issued from time to time by Delhi Jal Board offering utilization of Treated Effluent (Grey Water) for non-potable purposes i.e. irrigation, horticulture, Cooling Plants, Construction Industries, Flushing and Washing etc. Treated Effluent can be taken by laying pipeline & making pumping arrangements from the plants to intended locations by the agencies/individuals at their own cost.

· Delhi Jal Board facilitates the agencies to lay the conveyance system and pumping arrangement at their own cost. The O&M of the conveyance system is to be done by the beneficiaries. The DJB charges the beneficiaries a

Page 30 of 32 nominal rate of Rs. 4/Kilo litre for the supplied treated effluent. When the conveyance system is provided by the beneficiaries and pumping arrangements are made by DJB, then the beneficiaries are charged at the rate of Rs. 7/Kilo litre for the supplied treated effluent. Treated effluent can also be received by the beneficiaries from the filling points at Sewage Treatment Plants by deploying tankers and in such cases, rate of Rs. 7/ Kilo Litre is charged from the beneficiaries. In case of any requirement/clarification in the matter, the office of Superintending Engineer (SDW) IV, Sewage Treatment Plant Okhla, Mathura Road, New Delhi – 110025. Telephone No. 011- 26842946 and following offices of Delhi Jal Board may also be contacted for the purpose.

Table 15:Details of Filling points for availability of Treated Effluent at various STPs under CE(SDW) and their quality parameters

S No. Name of STP Phase-Wise BOD(mg/l)/ Name of Mobile Number of The Executive Engineer Concerned Breakup SS(mg/l)

1. MehrauliSTP Mehrauli 11/20 Sh. RavinderKumar, Mobile no. 9650291264

2. Okhla Phase-II 16/27 Sh. Ram Singh, Mobile No. 9650291535

Phase-III 19/32

Phase-IV 19/31

Phase-V 10/18

Phase-VI 05/06

3. Rithala Phase – I 30/30 Sh. Arvind Kumar, EE(SDW)XII, 9650290962

Phase – II 15/20

4. Kondli Phase - II 20/30 Sh. Rakesh KumarKaushik, EE(SDW)-IV, 9650290862

Phase – IV 20/30

5. Keshopur Phase-I 10/10 Sh. J.C. Garg, EE(SDW)VI,9650290673

Phase-II 30/50

Phase-III 30/50

6. Yamuna Vihar Phase – I 30/50 Sh. Bhushan Verma, EE(SDW)-III, Mobile No. : 9650290828

Phase II 30/50 Sh. M. C. Gupta, EE(SDW)-XIII, Mobile No. : 9650290977 Phase-III 20/30

7. Vasant Kunj Phase – I 11/21 Sh. Ram Singh, Mobile No. 9650291535

Phase – II 8/16

8. Coronation Pillar Phase – I & II 30/50 Sh. Om Pal Yadav, EE(SDW)VII, 9650290947

Phase – III 30/50

9. Narela Narela 30/50

10. Nilothi Phase – I 30/50 Sh. J.C. Garg, EE(SDW)VI,9650290673

Page 31 of 32 Phase – II 10/10

11. Najafgarh Najafgarh 10/10 Sh. Subeer Singh, EE(SDW)VIII, 8447757266

12. Pappankalan Phase – I 30/50

Phase – II 10/10

13. Delhi Gate Phase – I 5/7 Sh. Ram Singh, Mobile No. 9650291535 Nallah Phase – II 3/6

14. Kapashera Kapashera 30/50 Sh. Subeer Singh, EE(SDW)VIII, 8447757266

15. Rohini Rohini 30/50 Sh. Arvind Kumar, EE(SDW)XII, 9650290962

16. TIPS TO CONSERVE WATER

All efforts will be made to make available adequate quantity of potable water in the forthcoming summer depending on the availability of raw water from various resources. Public participation for judicious use of potable water for its conservation is essential so that all the people of the city get adequate quantity of water. Following few tips to conserve water are to be followed:

▪ Do not leave the taps running while brushing teeth, shaving, washing dishes and clothes. ▪ Do not use a hose to wash your car. Using half a bucket of water and a wash cloth will clean your car better. ▪ Check household faucets, plumbing for leaks and float valves in water storage tanks for their proper functioning. ▪ Just think, 15 drips per minute add up to almost 3 gallons of water wasted per day, 65 gallons wasted per month, and 788 gallons wasted per year! ▪ Choose new water saving appliances like washing machines that save up to 90 liters per load. Run your machine only when there is a full load. ▪ Use water efficient shower head. ▪ Install high efficiency toilets that use 7.28 ltr or less per flush. Residential 7.28 ltr toilets reduce toilet water use by 23-46%. ▪ Use a broom to sweep your driveway, garage, or sidewalk instead of using water. ▪ Water your lawn only when needed. Collect and use rain water for watering your gardens. Direct downpours or gutters toward shrubs or trees. Adopt Rain Water Harvesting. ▪ Do not install booster pumps on your house service connections as it is not permitted and may lead to contamination and higher water bills because of their operation during non-supply hours. Instead, water can be stored in underground tanks and can be pumped to higher stories/floors.

Tips to avoid high consumption of water:

▪ Don’t run online booster during non-supply hours as water meter will run fast with air pressure. ▪ Check plumbing system and replace old and rusted nipples, G.I. pipes and fixtures. ▪ Check washer of taps and gate valve periodically to prevent water leakage. ▪ Fix float-valves in overhead tank to avoid overflow of water. ▪ Check leakage in flushing cisterns.

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