Annual Report 2007
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ANNUAL REPORT 2007 encies at the h with state-of e advantages d products an lationship ma d made a diffe ecord income CONTENTS SECTION I - Introduction 60 Operations of Garanti Financial Services Group Companies 2 Annual Report Compliance Opinion 72 Overview of the Turkish Economy in 2007 3 Agenda of the Ordinary General Shareholders' Meeting 4 About Garanti SECTION II - Management and Corporate Governance 8 Financial Highlights 76 Board of Directors and Auditors 10 Garanti's Vision, Mission, Strategy and Core Values 78 Senior Management 12 Garanti's Position within the Banking Sector 80 Committees and Committee Meeting Attendance 13 Profitability Ratios and Competitive Advantages 82 Summary of the Board of Directors' Annual Report 14 Garanti Financial Services Group Companies 83 Assessment of Internal Control, Internal Audit and Risk 16 Garanti in 2007 Management Systems by the Audit Committee 20 Awards 84 Human Resources Practices 22 Chairman's Letter 85 Related Party Risks 24 Letter from the CEO 87 Support Service Providers 28 Research and Development Applications 88 Report on Compliance with Corporate Governance Principles 30 Activities in 2007 Retail Banking SECTION III - Unconsolidated Financial Statements and Housing Finance Risk Management Policies Garanti Masters Private Banking 98 Independent Auditors' Report Investment Banking 102 Unconsolidated Financial Report as of and for the Branchless Banking/Alternative Delivery Channels Year Ended 31 December 2007 Payment Systems/Credit and Debit Cards 172 Evaluation of Financial Position Insurance and Pension 175 Risk Management Policies SME Banking Commercial Banking SECTION IV - Consolidated Financial Statements Corporate Banking 185 Independent Auditors' Report Cash Management and Transaction Banking 186 Consolidated Financial Report as of and for the Project Finance Year Ended 31 December 2007 International Banking 268 Stock Performance Treasury 268 Five-Year Financial Highlights ABACUS Addresses Human Resources Corporate Social Responsibility Projects Garanti, the second largest private bank in Turkey*, had the most successful year in its 61-year history during 2007. It was the Bank's high-powered human resources capable of making a difference that was behind this outstanding performance. Garanti maintains employee competencies at the highest level by supporting its operations with state-of-the-art technology. Combining these advantages with innovative customer-oriented products and services as well as the best customer relationship management solutions, Garanti has indeed made a difference in the banking sector achieving a record income of YTL 2.4 billion in 2007. Hence, its strong brand recognition and excellent reputation have earned the Bank the Euromoney Award for Excellence for the eighth time, naming it the “Best Bank in Turkey”. With 105 new branches opened during the year, Garanti supports its extensive branch network with centralized operations, exceptional data warehousing and management reporting systems, integrated financial services and the efficient use of alternative delivery channels. Adding to its international achievements and reputation every day, Garanti, supported by the strength of its competitive advantages, looks to the future with confidence. * According to 2007 consolidated financial statements Annual Report Compliance Opinion To the Shareholders of Türkiye Garanti Bankas› Anonim fiirketi: We have been engaged to audit the annual report of Türkiye Garanti Bankas› Anonim fiirketi (the Bank) as of 31 December 2007. The annual report is the responsibility of the Bank's management. Our responsibility, as independent auditors, is to express an opinion on the annual report. Our audit was conducted in accordance with the regulations on preparation and issuance of annual report in (Turkish) Banking Law No 5411 and independent auditing principles. Those regulations require that we plan and perform the audit to obtain reasonable assurance regarding whether the consistency of financial information represented in the annual report with the audited financial statements and explanatory notes is free of material misstatement. We believe that the audit evidence we have obtained is sufficient and appropriate to provide a basis for our opinion. In our opinion, the financial information represented in the accompanying annual report presents fairly, in all material respects, the information regarding the financial position of Türkiye Garanti Bankas› Anonim fiirketi and its financial affiliates as of 31 December 2007 in accordance with the effective regulations described in article 40 of (Turkish) Banking Law No 5411 and includes Independent Auditors' Report issued by us and Summary of Board of Directors' Report and is consistent with the audited financial statements and explanatory notes. ‹stanbul, 14 March 2008 Akis Ba¤›ms›z Denetim ve Serbest Muhasebeci Mali Müflavirlik Anonim fiirketi Murat Alsan Sorumlu Ortak, Bafldenetçi AGENDA OF THE ORDINARY GENERAL SHAREHOLDERS’ MEETING 3 Agenda of the Ordinary General Shareholders’ Meeting 1. The opening, the formation of the Board of Presidency, 2. The authorization of the Board of Presidency to sign the minutes of the Ordinary General Shareholders’ Meeting, 3. The reading and discussion of Board of Directors’ Annual Report and Auditors’ Reports, 4. The reading, discussion and ratification of the balance sheet and the income statement; the discussion and acceptance or refusal of the Board of Directors’ proposal regarding the dividend distribution, 5. The announcement of the members of the Board of Directors and Auditors, 6. The determination of the Board members’ and Auditors’ remuneration, 7. The information to the shareholders regarding the Bank's charitable donations during the year, 8. The Authorization of the Board Members to conduct business with the Bank in accordance with Articles 334 and 335 of the Turkish Commercial Code provided that the provisions of Banks’ Act are complied with. 4 SECTION I: INTRODUCTION ABOUT GARANT‹ About Garanti Corporate Profile Founded in 1946 in Ankara, Garanti Bank with its consistently Shop&Miles&Club followed in 2004, offering solutions that improving performance throughout the years is the second allow members to enjoy life and have more leisure time, in largest private bank in Turkey* today. Through corporate, addition to all the features that come with the original commercial, SME and retail banking line of businesses, the Shop&Miles. Bank offers diverse financial services with a customer-centric approach and without compromising quality. Do¤ufl Holding In 2006, Garanti designed “Flexi” for customers who tend and GECF, the Bank's majority shareholders, act in accordance to analyze benefits, live the life of their choice and closely with the principle of equal partnership. follow innovations. Card holders can choose from among the alternatives that best suit their spending habits and Aiming to sustain its consistent growth trend, Garanti, as of payment preferences. Fully customizable Flexi allows card today, operates 583 domestic branches and employs more holders to create a card with the interest rate, the reward than 14,500 employees. In addition to its domestic distribution system, the card fee and even the card design of their choice. network, with its branches in Luxembourg, Malta and Turkish Republic of Northern Cyprus, representative offices in Since 2006, Garanti has been the only bank in Turkey entitled Shanghai, London, Moscow and Düsseldorf and nine financial to issue American Express Centurion Line and Business cards services subsidiaries, Garanti operates as a fully-integrated and to enroll member companies. It was during the same financial services company. year that MasterCard's revolutionary “PayPass” technology facilitating small ticket purchases was introduced in Europe In accordance with its vision to become a regional player in for the first time through Garanti's Bonus Trink card. In 2007, the banking sector, Garanti pursues close and lasting Garanti launched yet another novelty in Europe, freeing credit relationships with markets in the geographic regions of close cards from their traditional physical form and turning them proximity. into watches, stickers and key-chains. As of the end of 2007, Garanti's total assets stood at US$ Garanti - the Mortgage Expert! 65.6 billion, its loan portfolio at US$ 33.6 billion and total In 2007, Garanti, the leader in the mortgage market, launched deposits at US$ 37.7 billion.* a series of training programs for real estate agencies on the specifics of housing finance. The Bank also cooperated with Growth via Pioneering and Innovative Offerings Istanbul Bilgi University to develop a certificate program for Garanti Bank has developed several groundbreaking products the specialization of branch personnel in this area. and services both in Turkey and around the world. The Bank does not build its competition strategies on pricing, but rather SMEs, the Backbone of the Economy, pushes forward the competition in services. To this end, it Backed by Garanti lays special emphasis on establishing closer and longer-lasting The first Turkish bank to treat SME banking as a separate relationships with customers, steadfastly holding onto a business line, Garanti is offering one-stop solutions to cater dynamic and innovative stance for making a difference. to the commercial and retail banking needs of entrepreneurs. In 2004, the Bank launched the Cash Management Package Credit Cards that Set Standards “GAN‹” to support companies on areas