PLASGWYN NURSING HOME INFORMATION BROCHURE Index Service users Guide for Service Users And their Relatives Statement of Purpose Pentrefelin, Criccieth, Gwynedd, LL52 0PT Tel: 01766 522559 Fax: 01766 522505 E-mail: [email protected] Registered office: Dunn & Ellis, St David’s Building, Lombard Street, Porthmadog. LL49 9AP PLASGWYN NURSING HOME SERVICE USERS GUIDE FOR SERVICE USERS AND THEIR RELATIVES Pentrefelin, Criccieth, Gwynedd, LL52 0PT Tel: 01766 522559 Fax: 01766 522505 E-mail: [email protected] Registered office: Dunn & Ellis, St David’s Building, Lombard Street, Porthmadog. LL49 9AP PLASGWYN NURSING HOME INDEX Background Information 4 Location 4 The Aim of Plasgwyn 4 Ownership and Organisation 4 Objectives 5 Staffing Levels and Qualification 5 Facilities at Plasgwyn 6 Admissions 7 How Care is Provided to Service Users 8 Meal Times 9 Escorted/Accompanied Outpatient Visits 9 Visiting 9 Other 10 Service User’s Charter of Rights 10 Philosophy of Learning 12 Evaluation 12 Schedule of Service 13 The Physical Environment 14 What Service User’s Should Expect 15 & 16 Quality Assurance 17 Pentrefelin, Criccieth, Gwynedd, LL52 0PT Tel: 01766 522559 Fax: 01766 522505 E-mail: [email protected] Registered office: Dunn & Ellis, St David’s Building, Lombard Street, Porthmadog. LL49 9AP PLASGWYN NURSING HOME BACKGROUND INFORMATION Plasgwyn was previously a hotel which was owned by the Hughes family from 1970. In 1998 the family decided to convert the hotel to a purpose built Nursing Home. Plasgwyn Nursing Home is registered to provide round the clock nursing care by highly qualified and experienced team of nurses and care practitioners. We provide Nursing, residential and respite services for adults mostly over the age of 65 who require professional nursing care. LOCATION Plasgwyn is located in Pentrefelin village on the A497 between Criccieth and Porthmadog. Porthmadog High Street is 4.5 miles and Criccieth High Street is 0.5 miles. THE AIM OF PLASGWYN Plasgwyn has established an excellent reputation for Palliative and end of life care and our aim is to ensures that our service user’s are all treated as individuals and with the utmost dignity and respect, ensuring they are well cared for in a friendly, clean, safe, and attractive environment. The people we support are given the very best care and attention, continually tailored to meet their specific needs. We are always looking at ways in which to improve the nursing care we offer, therefore making the service users life more comfortable: Plasgwyn was the first nursing home in the area to be able to administer sub cut fluids therefore avoiding unnecessary hospitalisation. We are also the first home in the area to purchase a coagu check machine therefore avoiding unnecessary venapuncture. (taking of blood) OWNERSHIP AND ORGANISATION Cariad Care Homes Limited is a limited liability company, specifically formed in 2004 for the purpose of developing and managing a nursing home. Plasgwyn is registered at Companies House with the Registrar of Companies and has the Company Number 3580952. Plasgwyn is owned by the Hughes family who have lived in the area for several generations. The family are active in the day-to-day management of the business to ensure a homely and friendly environment. The responsible individual of Plasgwyn Nursing Home is Mrs Mair Hughes and Mrs Sue Fryatt is the registered Manager. THE MANAGEMENT TEAM Mrs Mair Hughes Chairperson Mrs Ceri Roberts Managing Director Miss Nia Hughes Director Mrs Sue Fryatt Matron (RGN Level 1) Mrs Liz Owen–Till Deputy Matron (RGN Level 1) Plasgwyn is managed on a day-to-day basis by the management team with Mrs Ceri Roberts and Miss Nia Hughes responsible for day to day operations and administrative tasks and Matron and her Deputy being responsible for the nursing and personal care. Mrs Mair Hughes had been managing Plasgwyn as a Hotel for over thirty years prior to its conversion to a nursing home, whilst Ceri Roberts background was working in 5 star hotels in London, Switzerland and the Middle East and more recently in Executive Search. Prior to Pentrefelin, Criccieth, Gwynedd, LL52 0PT Tel: 01766 522559 Fax: 01766 522505 E-mail: [email protected] Registered office: Dunn & Ellis, St David’s Building, Lombard Street, Porthmadog. LL49 9AP PLASGWYN NURSING HOME commencing with Cariad Care Homes Ltd Miss Nia Hughes was a Deputy Manager in a home for children with behavioural problems. OUR OBJECTIVES >>> To provide the highest standard of care using individualised programmes. >>> To preserve the legal and moral rights of our service users. >>> To ensure that service users have as much privacy as they desire >>> To provide a therapeutic and homely environment where relatives and visitors are encouraged to participate in activities and the service users individualized care programme >>> To protect service users right to choose and to and provide service user’s with choices as far as is possible >>> To promote nurse and care practitioner development through the provision of onsite training and where appropriate arrange for staff to attend offsite training sessions >>> To ensure that our staff have a positive and caring attitude. >>> To maintain cordial relationships with the individuals providing professional services to Plasgwyn >>> To provide imaginative, understanding and sympathetic nursing care when service user’s are highly dependent or when deterioration is inevitable. STAFFING LEVELS AND QUALIFICATIONS Plasgwyn currently employs 2 Directors, 1 Manager, 9 RGN’s, 28 care practitioners, 2 cooks, 1 kitchen assistant, 5 domestic staff for laundry, cleaning, a full time handyman and a part time gardener. At all times there is a Registered General Nurse in charge at Plasgwyn she is assisted by 6 care Assistants in the morning, 5 in the afternoon and 3 at night. Most of our staff are recruited locally and are bi-lingual in English and Welsh. Many of our care practitioners have undertaken National Vocational Qualification’s NVQ’s 2. All staff are required to attend regular training sessions to ensure they are updated of new developments as they occur. There is also a team of ancillary staff responsible for the catering, domestic, laundry and maintenance. The management team, with their permission, regularly dine with service users to spot check the catering and ensure the highest standard is maintained. Pentrefelin, Criccieth, Gwynedd, LL52 0PT Tel: 01766 522559 Fax: 01766 522505 E-mail: [email protected] Registered office: Dunn & Ellis, St David’s Building, Lombard Street, Porthmadog. LL49 9AP PLASGWYN NURSING HOME FACILITIES AT PLASGWYN The accommodation at Plasgwyn is on two floors; once on a particular floor there are no steps. Two staircases at each end of the building link the floors. There is also an eight-person passenger lift with its own telephone link in the case of an emergency. Plasgwyn’s fire protection and nurse call systems are the newest approved technology currently available. The fire alarm system is tested weekly – service users and visitors in Plasgwyn are advised of the test just before it occurs. All rooms are en-suite and have a remote control television/DVD machine. There is also a telephone point in each room. There are two lounges and a separate dining room. Plasgwyn also has its own hairdressing salon on site. The garden to the rear of Plasgwyn has been landscaped and is for the use of service user’s and their families/visitors, weather permitting. Sections of the garden are adapted to cater for the physically disabled, permitting service user’s to maintain their own “plot” should they choose to do so. The management of Plasgwyn have retained local professionals who are prepared to attend Plasgwyn; arrangements are in place with; opticians, dentists, chiropodists, speech therapists, physiotherapists, financial and legal advisors. Plasgwyn has a library onsite, books are swapped regularly and the mobile library calls on a monthly basis to swap and replenish books. Service users are encouraged to adapt their rooms to their rooms to reflect their own preferences, several colour schemes are available. Additionally, Plasgwyn has no objection to service users bringing items of furniture and other personal belongings into the building, subject to the prevailing regulations and provided they do not interfere with the care plan. Electrical equipment must pass a safety test and electric fires/fan heaters are not permitted. Plasgwyn does not insure items belonging to service user’s such as jewellery, valuables and cash. Service users are strongly advised to make their own arrangements in respect of these items. Each service user is provided with a lockable cabinet for their own use. Plasgwyn does have a cash box in which service users may place petty cash for safekeeping. Ministers of all denominations are encouraged to visit Plasgwyn. Plasgwyn now has a resident cat, a beautiful ginger Tom cat known as Puss. ADMISSIONS All prospective service user’s, their families and friends are encouraged to visit Plasgwyn to see for themselves the environment we have created. Prior to admission, all prospective service users are provided with a copy of our statement of purpose, service users guide, service users contract, statement of terms and conditions and a statement of purpose. Additionally all prospective service user’s are assessed by our Matron who, in conjunction with the family, GP and Social Worker, will assess the individual and devise and individual programme of care which will be undertaken once they become Service User. In the event that Plasgwyn is fully occupied it is possible for prospective service users to be Pentrefelin, Criccieth, Gwynedd, LL52 0PT Tel: 01766 522559 Fax: 01766 522505 E-mail: [email protected] Registered office: Dunn & Ellis, St David’s Building, Lombard Street, Porthmadog. LL49 9AP PLASGWYN NURSING HOME placed on a waiting list or a room may be sourced at our sister home Bodawen until a room becomes available at Plasgwyn.