Update New Report Data

Extract: Covalence Telecommunication Sector Report 2009

TABLE OF CONTENTS

1. SUMMARY 3

2. MAIN FINDINGS 4

4. FULL UNIVERSE (18 SECTORS) EthicalQuote historical and progress; Bi-dimensional space 6 Volume, Positive and Negative news 8 4 groups of criteria, 45 criteria 10 Telecommunication vs 18 sectors: Groups of Criteria, Criteria 11 Telecommunication vs 18 sectors: Source groups; Regions 13 Telecommunication vs 18 sectors: regions of source 14 5. TELECOMMUNICATION SECTOR ANALYSIS Covalence Ethical Ranking, Details 16 EthicalQuote 2002-2009 18 Companies in bi-dimensional space 19 Volume, Positive and Negative news 20 4 groups of criteria, 45 criteria 22 Criteria in bi-dimensional space 23 ISSUES Major issues & keywords 24 Energy Issues | efficiency, renewables 25 CSR awards & rankings 27 Unions and strike 29 Job cuts / creations 31 Diversity 33 Countries of action 35 SOURCES Source groups 36 Regions of source 37 Countries of source; Most active sources 38 CRITERIA & ISSUES: DETAILS 1. Labour Standards 2. Wages 40 3. Social Benefits 4. Training & Insertion 42 5. Women 10. International Presence 44 12. Economic Impact 13. Social Impact 46 18. Downsizing 26. Environmental Impact of Production 48 28. Product Social Utility 30. Socially Innovative Product 50 32. Waste Management 34. Information to Consumers 52 37. Social Sponsorship 38. Anticorruption Policy 54 40. Human Rights Policy 41. United Nations Policy 56 43. Social Stability 45. Lobbying Practices 58 5. SYNTHESIS Criteria and Issues summary tables: risks and opportunities 60 Strategic comments 63 6. ANNEXES Covalence company and methodology; original data 66 Detailed results 67

Extract: Covalence Telecommunication Sector Report 2009

TELECOMMUNICATION VS 18 SECTORS: GROUPS OF CRITERIA (NEGATIVES)

The radar chart and table below compare the distribution of negative news among the four groups of criteria for Telecommunication with that of the other sectors.

Telecommunication vs 18 sectors: news by criteria groups, 2002 - 2009 (Mar)

A. WORKING CONDITIONS 45% 18 sectors 40% 35% Telecommunication 30% 25% 20% 15% 10%

D. 5% B. IMPACT OF INSTITUTIONAL 0% PRODUCTION IMPACT

C. IMPACT OF PRODUCT

The Telecommunication sector shows sensibly more negative news in groups A. Working Conditions (50% more than the benchmark) and B. Impact of Production (1/6 more than the benchmark). Differences by criteria are presented on the next page. Group C. Impact of Products shows significantly less information – one third (7/22) of the 18 sectors benchmark.

Criteria group (negatives) Difference 18 sectors Telecommunication A. WORKING CONDITIONS 8% 16% 24% B. IMPACT OF PRODUCTION 6% 38% 44% C. IMPACT OF PRODUCT -14% 22% 7% D. INSTITUTIONAL IMPACT 1% 24% 25%

Extract: Covalence Telecommunication Sector Report 2009

4. TELECOMMUNICATION SECTOR ANALYSIS

COVALENCE ETHICAL RANKING

The table below presents Covalence Ethical Ranking for 30 companies in the Telecommunication sector, with data spanning the 2002-2009 period. The ranking combines the EthicalQuote (measure of popularity) and the scores calculated in each criteria group (measure of diversified performance). The ranking is calculated using Covalence’s complete universe (541 companies within 18 sectors).

On 31.03.2009 Vodafone Group PLC is leading Covalence’s ethical ranking in the telecommunication sector (#23 across 18 sectors and 541 companies), ahead of Verizon Communications (#46) and Telefonica SA (#86), while Telecom Italia (#525), Chunghwa Telecom (#498), and Softbank Corp (#477) occupy the last positions.

Covalence Ethical Ranking Covalence Ethical Company across sectors Ranking in sector

23 1 Vodafone Group PLC 46 2 Verizon Communications 86 3 Telefonica SA 93 4 AT&T 174 5 Qw est Communications International 185 6 MTN Group 208 7 BCE (Bell Canada) 219 8 China Mobile 253 9 France Telecom 255 10 Telenor ASA 258 11 NTT DoCoMo 273 12 British Telecom 308 13 Rogers Communications 326 14 Telefonos de Mexico 336 15 KT Corp 337 16 KDDI Corp 352 17 Singapore Telecommunications 359 18 Portugal Telecom 370 19 TeliaSonera 390 20 Sprint Nextel 394 21 Telstra Corp 403 22 Deutsche Telekom 405 23 Royal KPN N.V. 419 24 SK Telecom 433 25 Nippon Telegraph & Telephone Corp 452 26 America Movil SA 466 27 Carso Global Telecom 477 28 Softbank Corp 498 29 Chunghw a Telecom 525 30 Telecom Italia

16 © Covalence SA 29.06.2009 Extract: Covalence Telecommunication Sector Report 2009

COMPANIES IN BI-DIMENSIONAL SPACE – HISTORY Below, companies have been placed in a bi‐dimensional space according to the quantity of positive news (offers), on the vertical axis and to the quantity of negative news (demands) on the horizontal axis. The chart represents raw quantity of news items without applying the erosion factor and ethical rate. This chart covers full history: 2002‐2009.

Telecommunication sector: companies in bi-dimensional space, 2002-2009

250

Vodafone Group PLC

200 Verizon Communications AT&T

150

Telefonica SA 100 Deutsche Telekom

France Telecom

50 Sprint Nextel Positive news (ethical offers) (ethical news Positive

50 Telecom Italia Qwest Communications International Telenor ASA 45 Telstra Corp 0 40 0 50 100BCE (Bell Canada) 150British Telecom 200 250 35 MTN Group

China Mobile 30

25 NTT DoCoMo 20 Telefonos de Mexico Rogers Communications 15 TeliaSonera

KDDI Corp KT Corp SK Telecom 10 Singapore Telecommunications Royal KPN N.V. Portugal Telecom America Movil SA Nippon Telegraph5 & Telephone Corp Chunghwa Telecom Carso Global Telecom 0 Softbank Corp 0 1020304050 Negative news (ethical demands)

A positive correlation can be observed bewteen the two dimensions of the chart: positive and negative news (see comment page 10). The upper scatter shows a leading trio in volumes of information with clear differences in terms of positive/negative ratios, with Vodafone in the green with a proportionnaly small amount of negative news. Verizon stands at a distance, while Telefonica ‐ with a much smaller volume of information but a better ratio ‐ beats AT&T. Still on this scatter, we see TelecomItalia and Sprint Nextel clearly in the negative terrritory. In the lower chart, companies show lower volumes of information, but many present positive ratios as they stick to the vertical axis.

19 © Covalence SA 29.06.2009 Extract: Covalence Telecommunication Sector Report 2009

CSR AWARDS & RANKINGS

The charts below express the frequency of sub-issues and keywords registered regarding CSR awards & rankings, as well as quantities of news items by Countries of action, by Companies, and a historical perspective.

CSR awards & rankings: sub-issues & keywords Countries of action

0 10 20 30 40 50 60 70 80 90 0 20 40 60 80 100 120 140 160 180 200 Global/n.a. CSR awards & rankings USA Germany initiative Australia environment Canada Community issues Spain SRI | investors & governance Latin America UK Diversity issues Africa program Greece employee South Korea China Energy Issues | efficiency,… North America commitment Europe Packaging, waste, recycling India Ghana waste Malta energy Nigeria Human rights Ivory Coast right Middle East Switzerland human France Education support Pacific Climate Change |emissions Sweden Ireland Singapore Russia

CSR awards & rankings: Companies, 2002 - 2009 (Mar) History 2002 - 2009 (Mar)

Positive news (ethical offers) Negative news (ethical demands) 12 35 10 30 25 8 20 15 6 10 5 4 0 2

0 Apr Oct Apr Oct Apr Oct Apr Oct Apr Oct

2004 2005 2006 2007 2008 2009

CSR awards are received and given by many companies. The most active are Verizon, AT&T, Vodafone and Deutsche Telekom. Most of these awards are attributed on a global scale and in most developed markets; they were noisy on environmental aspects of corporate responsibility and less on social and working conditions. AT&T was clearly positioned on diversity issues, Deutsche Telekom on climate change, while Verizon and Vodafone were more diversified. The volume of information related to awards has risen in most sectors. This rise has also promoted the visibility of bad awards such as the Public Eye Award. This trend of naming and shaming is very consistent in other sectors and should be expected to increase in the telecommunication sector too.

27 © Covalence SA 29.06.2009 Extract: Covalence Telecommunication Sector Report 2009

CRITERIA AND ISSUES: DETAILS - 1. Labour Standards

Criteria Issues & Keywords Scores % total Trend Unions and strike, employee, Diversity Positives 87 6% Future  1. Labour issues, agreement, Job cuts/creations, Negatives 69 12% Present  Standards right, Health issues, human, Legal issues, Human rights EQuote/vol 18/156 (12%) Past →

Criteria 1. Labour standards covers labour issues taking place within the company. It is inspired by the ILO Declaration on Fundamental Principles and Rights at Work, dealing with freedom of association and the effective recognition of the right to collective bargaining; the elimination of all forms of forced or compulsory labour; the effective abolition of child labour; and the elimination of discrimination in respect of employment and occupation.

Companies History Telecommunication sector: criteria 1. Labour Standards 2002 - Telecommunication: Equote, vol on criteria 1, 2009 (Mar) 2002 - 2009 (Mar) Volume of information 20 EthicalQuote 18 Positive news (ethical offers) Negative news (ethical demands) 25 16 20 14 15 12 10 10 5 8 0 6 4 2

Jul Jul Jul Jul Jul

Oct Oct Oct Oct Oct

Apr Apr Apr Apr Apr

Jan Jan Jan Jan Jan

Mar Mar Mar Mar Mar

Jun Jun Jun Feb Jun Feb Jun Feb Feb Feb

Dec Dec Dec Dec Dec

Nov Nov Nov Nov Nov

May May May May May

Aug Aug Aug Aug Aug

Sept Sept Sept Sept Sept 2005 2006 2007 2008 2009 Issues & Keywords Countries of action 0 10 20 30 40 50 60 0 20 40 60 80 Unions and strike employee Global/n.a. Diversity issues USA agreement Germany Job cuts/creations Australia right France Health issues Canada human Spain Legal issues Mexico Human rights Bangladesh CSR awards &rankings Peru government UK policy North America supplier China initiative Latin America campaign South Korea leader India Community issues Brazil environment Sweden SRI | investors & governance Greece Finland

Source countries Source groups Telecommunication: criteria 1. by source Telecommunication sector: criteria 1. Labour Standards, 2002 - countries, 2002 - 2009 (Mar) 2009 (Mar)

Positive news (ethical offers) Positive news (ethical offers) Negative news (ethical demands) Negative news (ethical demands) 50 40 45 35 30 40 25 20 35 15 10 30 5 25 0 20

15 Press

10 Individual

OECD

organization Union Trade

Union

Professional Broadcasting

5 NGO National

Government nonGovernment Specialised press Specialised

0 OECD Consultant

Academics OECD Academics

Enterpriseaffiliate

International NGO International

International Trade International

Government OECD Government

International org. UN org. International

International org. nonorg. International

Consultant non OECD non Consultant

Academics non OECD Academics

Italy

Enterpriseheadquarter

USA

India

Chile

Spain

Austria France

Canada

Belgium

Pakistan

Australia Germany

Argentina AcademicsConsultant Enterprise Gov IndInternational org. Media NGO Trade union

HongKong Switzerland Bangladesh Media echo1 (Media / Other sources Ratio): 3

1 Media echo: a Media / Other source ratio superior to 1 indicates that more news has been found in Media than in all other source groups, indication of an important media echo.

5. ANNEXES

Covalence Sector Reports are produced on a yearly basis. Price will be indicated upon request.

For more information, please contact: Marc Rochat, Marketing & Sales, [email protected]; phone: +41 (0) 22 800 08 55.

Covalence Company and Methodology

Company Methodology > About Covalence > Methodology > Team > Sources > Clients > Criteria > News > Universe > Products > Publications > Covalence in the News > History

EthicalQuote public version: View the public version of Covalence EthicalQuote with daily updated curves and underlying data covering 541 companies within 18 sectors: http://www.covalence.ch/index.php/ethicalquote/?value=15

Original data Data used for producing this report is available upon request. Price depends on the quantity of information used.